Jeep Customer Service

Time for a class action lawsuit against FCA! Own a Jeep Wrangler 4XE Rubicon 2021. First time it broke down I was on the freeway- just lost all power. Second time it didn't have any power- not charging. Each time they replace ALL the batteries.. Third time lost power replaced batteries again and now has been at the dealership since December. Service people return phone calls- FCA Retention Department won't return calls- there should be laws against this kind of business malice. No car even though we are still making payments and no response from service or corporate. Shame on ALL of them. Disgusting and disappointing!!!!

Our 2021 Jeep with only 20K miles won't start, no powers to anything. It's been with the dealer for over a month now. Jeep Wave, warranty protection is pretty much worthless. Even though the Jeep is covered, no one is offering a solution. I feel like they manage the phone call and not solve the problem. I called again yesterday, for the fifth time and at the customer care rep told me "your program is cancelled" and there was nothing else they could do for me. I called back again, completely different story this time. I have lost my patience at this point and will be contacting an attorney moving forward. We love our Jeep, but after experiencing this horrific customer service, I'm leaning to never buying another Jeep.

I had an oil leak issue with my 2022 Jeep Trail hawk that has only 6K miles. My Dealership said they can tow my car to them but would take a few days for them to look at it, as they are very busy. They informed me that they had no loaner cars and I should call the 800 992 1997 # to get approval to rent a car and get reimbursed. I called the number got to speak with someone who took my info and said my case manager will call me in 24 hrs. Never happened. I call every day for 4 days to speak to her. Never could get her. She had no Voice mail. I asked to speak with a Supervisor and I was told no. Can you believe that I was told no that I have a case manager and need to deal with her. Finally I got her (Me calling her she never called me ) She told me she was out for a month and just came back to work. I asked her , how could they still assign people to you if you were out. She did not reply. and I am still waiting on her to confirm that I will get reimbursed for my rental car for a week. Yes took a week for my service center to fix the issue. but his is about the customer service center not the service center (btw when I picked up my car - I saw over 15 loaner cars in their lot ) Horrible customer service , with no call backs - no sense of urgency - Terrible

It's wonderful Jeep has decided to spend more Marketing dollars sponsoring the Big East NCAA tournament at Madison Square Garden. Seems as if their priority is to sell more faulty products vs standing by their existing customers. Beware of door hinges that rust in newer models.. Jeep is avoiding this mistake at all costs. Thank you Jeep.

2019 Jeep Cherokee Trailhawk 60k miles and 4x4 PTU went bad. Was told (by Jeep corp) part not available nationwide and not even allowed to try and order for 3 weeks. Even better, may take months to find one even though this same vehicle is still being produced.
Nothing we can do just isn't acceptable. Hence my 3rd Jeep in a row, will be my last.

Jeep of Leesburg Florida

The convenience of this location had me thinking I might buy my next Jeep here; never!

I filled out a service appointment request, including the issue and I'd have to wait. Arrived on time and sat in the service line 20 minutes. Walked in to the service department and gave them my name and issue. Without checking anything, service guy said it would take 48 hours to diagnose. I had to leave and wasted a morning. This info could have been told to me in advance if anyone looked at the service request. I figured it out myself and it's fixed in an hour. Worst Jeep Service ever. I'll never be back.

The customer service was terrible. I called early Monday January 29th because I had been logged out of my Jeep App and my password would not work to log back in. I was told, and did receive an email to reset the password. I was able to successfully reset the password using the link I was sent but was still recieiving teh "invalid credentials" or similar message on the app. I again called and was given a case number 88726599 and told someone would reach out in 24 to 48 hours. Thursday I called because no one had reached out and was told that case had been closed. I new case number was opened 88777344 and was told it would be escalated and some would reach out to me in 24 to 48 hours. I called at the end of the day Friday and asked to speak with a supervisor and was told someone would reach out in, you guessed it, 24 to 48 hours. When I called again on the 11th day after the initial call I was able to very easily cancel the Uconnect service. I was told they tried to reach out to me but my number sent them directly to voice mail so I must have their number blocked or spam blocker activated on my phone. I looked at my blocked numbers and do not see 800-777-3600 and my spam blocker is not turned on. One of those days I called I did opt to speak to the "account manager" that had given me the second ticket and got a message he didn't have an email (ironic right). The rep that was able to cancel did try one more time and I was successfully connected with Wesley who told me, quite rudely, he could have someone get back to me in 24 to 48 hours. So sad, and then I was told I had to pay for the 11 days I did not have service because they bill monthly. So sad that Jeep cares so little.

Jeep dealership in Buena Park CA is misleading their customers to put it in a nice way. In January of last year they claimed my engine was blown. Long story short: I had my vehicle towed out of there. Paid to have it towed for a reputable mechanic to determine there was no blown engine and melted fuses and hoses as the Buena Park employees stated. FRAUD ALERT! I RECOMMEND EVERYONE STAY AWAY FROM THE BUENA PARK JEEP DEALERSHIP IN CALIFORNIA.

I strongly advise against wasting your time and going to this dealership because you will either encounter a bunch of dishonest and unprofessional individuals or be deceived by them. I used to be a Jeep enthusiast and was very satisfied with my previous Jeep purchase until I decided to buy a new Jeep Renegade. That's when I met a salesperson named Ali who made false promises and coerced me into buying a different car instead of the one I wanted. Furthermore, after purchasing the second car and expecting the promised discount, I was disappointed to find out that they didn't honor their commitment and deceived me.

To make matters worse, when I recently went to their finance department to request a refund for the remaining insurance, I had to deal with their rude staff, especially Kim. This was all because I had given the salesperson a one-star review, which was well-deserved. They treated me with complete disrespect. Instead of arguing, I contacted my insurance company directly to handle the refund process, but I still needed the dealer's authorization for the check. I waited for eight weeks, hoping they would take care of it, but I had to go there myself.

However, I must mention that I received an email from Ms. Maxi, the controller, stating that I hadn't purchased any insurance policies from them. Additionally, Ms. Kim informed me over the phone that there was no reason for me to come to their office as I had no outstanding matters in the finance department.

Unfortunately, I encountered poor management again, but thanks to the lady at the front desk who was helpful, I appreciate her assistance in addressing my concerns promptly.

Jeep in Renton Washington:I sincerely wrote this review to inform dear visitors who are considering going there about the kind of people they may encounter and to make them aware of their legal rights, as they might be susceptible to fraud and deception.

My 2018 Jeep wrangler has a recall in the clutch and Jeep customer service is horrible. Jeep broke down 3 weeks ago and clutch blew up destroying transmission. I have sown at least 15 hours in the phone. I was stranded on the side of the road and now I have to pay the difference for my rental car out of pocket. This recall will cost me around $1,000 because Jeep does not stand behind their vehicles. I loved jeeps and would have driven one till the day I die but now I will never purchase any Chrysler vehicle ever again. I won't buy them for my kids and will talk everyone I know into going with another manufacturer.

I've had my Jeep Compass Sport since 2007. Never had major problems thank the Jeep corp and keeping it serviced. Looks rough be still runs. It's Army Green love it. Any Chance I can get a good deal on another one? I'm 72 and can't afford a new car. I love the Jeep but paint is fading PS and ,4 wheel drive doesn't work.only car I have to get the 3 of us to Birmingham to the Dr. TY

I have been without a car for almost 2 months total because of the gilroy jeep dealer and the repurchase representative at jeep chrysler. This has been an awful experience with jeep and I will not be buying another jeep because of this. They do no respond have not offered a loaner vehicle. Because of the lack of customer service at gilroy jeep dealer and repurchase representative this has been an awful experience dealing with jeep.

I have been without a car for almost 2 months total because of the gilroy jeep dealer and the repurchase representative alexis stubblefield at jeep chrysler. This has been an awful experience with jeep and I will not be buying another jeep because of this. They do no respond have not offered a loaner vehicle. Because of the lack of customer service at gilroy jeep dealer and repurchase representative this has been an awful experience dealing with jeep.

Jeep have no idea how to fix their own cars, electrical fault has kept my JK wrangler at the dealership for more than 2 weeks with no end in site. Contact jeep for an explanation "We need more time" as the $$$ keep racking up, with nothing resolved. Asked for manger to call, too busy. Never again Jeep

I will NEVER buy another Jeep. I've had 2 recalls on mine and 1 has been over a year. You can't get help. Completely over this whole thing!

They suck!!! On hold for over an hour to talk to a supervisor. Trash....

I will NEVER buy a Jeep again. They do NOT stand behind their products!! 19,000 miles and has overheated 3 times in a year and a half! If that's not a lemon, I don't know what is!! Shame on you jeep!!

My daughter bought a 2021 jeep wrangler limited brand new and now there is something wrong with her transmission no fault of my daughter it is a factory defect they paid 60,000 dollars for this Jeep, they said they would give her a rental it is a van that looks like it was
just pulled out of a field somewhere filthy and full of dog hair SHAME ON YOU AUBURN, ME JEEP YOUR CUSTOMER SERVICE WAS is
AWFUL AND THIS RENTAL IS AN INSULT. I have owned jeeps since 1996 they car I have owned for years I have bought 4 new ones never had a problem with service or warranty on a vehicle. After seeing how she has been treated, last Jeep I will ever buy.

I love my Jeep Wrangler 4xe but I seriously question how Chrysler continues to sell Jeeps if they can't provide decent, polite, prompt service. Every time I have attempted to take my Jeep in for service I've had to deal with long delays getting an appointment, no warning that I'll have to arrange for a rental car, longer than reasonable times for the actual service (almost always have to leave it overnight), rude or missing service personnel. At San Diego's Kearny Mesa dealership I was told that because "Fonzie" had not shown up for work I had to fill out a service request and then Fonzie would call me whenever he came to work. REALLY?????

That's only one example. In the past, with the same vehicle, I've had to drive for three weeks with the "check engine" light on because they couldn't fit me in for repairs until then. This is NOT good business and it is not reasonable. I"ll think long and hard about buying or leasing another Jeep. This is my fifth Jeep -- not good business to piss off loyal customers.

The roadside assistance reimbursement is a total scam. They would not provide a invoice of services so I could get reimbursed. Horrible service!!!! Total scam job. Do not pay for it!!

On 3/21/23 I brought my 2008 Jeep Grand Cherokee ( which has a Powertrain warranty in force).It was coded "Leak Evap System.I was informed it needed a new gas cap for $41.95.I said "fine ".Then I was told it required a "smoke test" and that if I declined that procedure my Powertrain warranty could be voided.Of course I had to agree to have it done...which included antifreeze and cool/flsh for another $91.90.The test showed NO LEAKS.I only needed a new $41.95 gas cap!To my shock my bill came to $729.80!!! I feel I was taken advantage of .. especially since I have done some research to find that the "smoke test " takes 1 1/2 hours.So even at your labor rates this bill is ridiculous and excessive ..
$729.80! Basically for a new gas cap.So YES! I am very upset.
I have reached out to Jeep manager at West Islip NY...was going to look into it...NEVER DID! Also wrote to "corporate" NO RESPONSE ... What a disgrace to treat a loyal customer for over 30 years!!!

This is an account of a personal experience to the lack of caring or training in customer service. The poor sense of responsibility and compassion from the person that took a job to serve the public.
I have a 2021 Jeep Cherokee Trailhawk with 33137 miles on it. This is my second Jeep Trailhawk and I love the vehicle.
My wife and I live near Phenix Arizona. We left Arizona traveling to the upper UP of Michigan. We made it to Santa Rosa New Mexico when our Transmission went out. We had to be towed two hours to Amarillo Texas. We have AAA and were told we had to go to the closest Jeep dealer, which was Texas Dodge, Chrysler, Jeep and Ram in Amarillo Texas.
After the dealer diagnosed our jeep, they said we had a broken P.T.U. (Power Transfer Unit) on the transmission. The service advisor (Ivan) said it will be several months before the part is available.
As my wife and I stood there in shock another employee who looked like a manager came up and asked us what's going on. Along with our service advisor we explained our situation to him. Thinking he was a manager and there to help us. His suggestion to help our situation was (can I interest you in trading your car in?). He was a salesman and made us feel like he was there to benefit from our misfortune.
We said our jeep is a 2021 with 33000 miles and paid for. The repair is all under warranty. I do not want a new car; we just want ours fixed!
After my wife and I calm down. I asked our service advisor, with all the dealers in the United States doesn't anyone else have the part.
Our service advisor (Ivan) talked to his service manager about this and together they looked up the part. They found 46 other Jeep dealers with the part but told us the other dealers would not give the part up in case they need it. I thought this was totally ridiculous. I said we need this part they don't! They should give it to the dealer that has a customer for it. They said it doesn't work that way.
Ivan our service advisor then did say they found a dealer in New Mexico that has one on hold for a customer but has not confirmed he will use it. The dealer said they must wait a week to see if he is going to have his vehicle fixed. If he does not fix his, we may be able to have it. If this part does not become available to us, our dealer has no idea when our Jeep can be fixed.
This all happened on the Wednesday before Memorial Day. We asked what we should do or was there anything we could do to help this along. The dealer could not give us an answer. We said we will get a hotel near by and wait and please keep us informed of what is going on.
Everyday I called to see if there was any news on the part. Our service advisor said no, he had to wait a week to see if the part would become available. I asked Ivan if he could call them and see if anything can be done to find out if we can get the part. Ivan said no we have to wait.
By Friday I could not just sit by and wait any longer. It was obvious our service advisor was not going to do anything to help move this process along. So I called the dealer in Washington state where we bought our Jeep from to see if they had the part. They did not.
I then called the parts department from dealer which our jeep was at and talked to a very nice and helpful Angela. I told Angela my predicament, about being stuck here in Texas and coming from Arizona. I then told her that our service advisor said there were 46 of these PTU's at other dealers. Angela said yes it looks like there is, but they are only allowed to deal with a certain group of dealers. I asked her if I could have that list and call myself. She said I could try and gave me several dealer names.
I first called the dealer in Albuquerque NM. This was the dealer that had the part on hold for another customer. I told them our predicament and asked if there was anyway to see if that customer was going to use the part. They said it would be no problem for them to call the customer and ask him if he was going to have his jeep fixed. Which it turned out he did want his fixed and the part was not available.
I then called an Oklahoma dealer which the part was no longer available. The third dealer I called Huffines Chrysler Jeep in Lewisville Texas had the part. The parts tech Rodger said it just became available. Rodger was so helpful in getting us this part. Rodger said have the Texas dealer call him and he will get it shipped out.
I then called the parts department of the dealer which has our jeep and asked them to call Rodger at Huffines Chrysler gave them the phone number and asked them to order the part. I also called our service advisor, gave him the dealer name, parts rep's name and phone number and asked to please make sure someone orders this part before someone else asks for it. In the beginning of this I was told hundreds of vehicles were trying to get this part. That is why the long back order, and I did not want to lose it.
I waited a little over an hour and then called Rodger the parts rep at the Lewisville dealer to see if my dealership has called. Rodger said no one has called.
Needless to say, I was a little upset. I called Texas Chrysler parts department. No answer, leave a message. I called Ivan our service advisor. No answer, leave a message. I drove to the dealer in my rental car that we had to lease, because they do not have loaners. I wanted to find out why no one ordered the part.
Now walking to the parts department my wife and I ran into the sales manager, at least that is what it said on his shirt. He said to me, you look upset can I help you. I explained my situation. The sales manager looked at me and said have you thought about trading your car in. I said it is a 2021 with 33000 miles and it's paid for. I just want it fixed. My wife pretty steamed, said she was calling the local news and see if they can offer any help. The sales manager was only concerned about the dealers reputation said, we pay them a lot of money. They better not come here and say anything bad about us.
The sales manager showed little concern but said let me see if I can help. We walked with us into the parts department. He said this guy behind the counter can help you and left.
I asked if he was the parts manager. He said no but could help. I told him that over an hour and a half ago I called and told a person in the parts department that I found an available P.T.U. I gave them the name of the dealer, the person to talk to and the phone number. They just need to call and order it. No one did, why not?
He proceeded to tell me they are very busy and his department was working had to find the part for me. The parts rep said they were waiting on the part which was on hold. I said you were not going to call about that part for another 5 days the Wednesday after memorial day. He said yes that is what we were told.
I told him I called that dealer and ask if it was possible to check if it was going to be available or not. They said sure they would call the customer. Turns out the customer wanted the part. I asked why is it I could get that done and not your parts department and then call around and find one that was available? He could not answer me. I stood there while he ordered the part before I left. When we were back in the car, we called the Lewisville dealer just to make sure it was ordered. It was.
This was the Friday before Memorial Day. Now we have to wait until Tuesday after Memorial Day before the part gets here.
It is now the Tuesday morning after Memorial Day. We have been stuck in Amarillo Texas for 7 days about 700 miles from home 1350 miles from our destination and no one from Jeep or the dealer is calling us with any information. On Thursday May 25th I call Jeep customer service and was given a case manager to help me through this process. She called me once to ask why the dealer did not order the part and who was the service advisor. I call her several times every day and never heard from her.
I waited until after 10:00am on Tuesday. Since I did not here from the dealer which has our car, I call Rodger at the Lewisville dealer parts department to see if he had a tracking number on the part. Rodger looked it up and said it was delivered to the Texas dealer around 9:20am that morning.
I called Ivan my service advisor to see if he knew it was there. Ivan said did not know. He put me on hold and went to check. Ivan came back to the phone and said yes, it is here, and he told the service technician to get started on or car.
Today it is Wednesday May 31. Been here in a hotel for 8 days. Ivan our service advisor called this afternoon with an update on our car. Still working on it and hope to have it done by tomorrow afternoon.
Thursday morning June 1st around 10:00am. No news yet, fingers crossed.

I am an owner of a 2021 jeep rubicon 2.0 turbo. I treat this vehicle better than anything I have ever owned. Only two years in to having this jeep, less than 19,500 miles. On may 13th driving down the turnpike, the engine decided it was going to over heat. I checked all my fluids and were all full, but no antifreeze would go to the radiator... stranded on the turnpike two hours later road side assistance shows up for a tow. We were towed to RockRoth dealership in Allentown PA. Once we arrived at the dealership I was expecting a loaner or rental car according to my warranty I would receive one if my car broke down. I was told there are no rentals available and was told the best they can do is give me a ride to the airport. I live in wilkesbarre, which is an hour north from where I was at and stuck right in the middle of where we were going, which was to go see my nephew that was brought into the world the day before. So after we were sent to the airport...(thanks for nothing), I had to call everyone in my contact list to come give my girlfriend and I a ride home. So after sitting at a airport in Allentown, which was never even a thought of where we would end up. Finally my brother had to drive an hour to come get us and bring us back all because I pay for a warranty that you do not honor and even worse leave your clients stranded in some random airport when their vehicle that we buy from the dealership brand spanking new breaks down. It is currently Monday the 15th and I have no update on my vehicle, no update on a loaner vehicle, and no transportation for the foreseeable future. As much as I love JEEP! I will be very hesitant in ever buying another and I'm currently thinking about getting out of mine all together after the way we were supported in a Time of need. Don't even waste your time with the warranty talk...THEY DO NOT HONOR IT!

Stoneridge Jeep service dept. is the worst ever.My jeep was there for 2 months. Poor communication. Service dept. never would return phone calls, service desk would put you on hold for 15 to 20 minutes and wouldn't come back to the line. Left messages everyday no return phone calls. Called Jeep Customer Dept. to make a complaint they were on help sided with jeep. When said and done it took 30 minutes to fix the car. I spent over a thousand in rental fees and they couldn't help with that.I would never recommend this service dept. or buying a jeep. They suck along with the Jeep Customer Care dept. They don't know the meaning of care

Ramsey Jeep is a joke. WORST "mechanics" ever. Probably kids out of high school with Zero experience. They couldn't fight their way out of a paper bag. I will NEVER buy another Chrysler product ever again!!

JT is a service rep at Jeff whler ft Thomas , Ky.I would have to say he goes above and beyond when it comes to concerns and questions I have about my 21JT. He went as far as giving me his personal number while we were tracking a noise down we couldn't pinpoint while at the shop. His customer service is like no other. Almost like family. Excellent

My Wrangler was stolen and am planning on replacing it but I want to make this very clear. I will NOT get an EV nor a hybrid - ever. I want another manual 5-speed with 2 levels of 4-wheel drive and if you go WOKE AND KISS THE butt OF THAT BIDEN COMMIE LIAR and make no more real jeeps, I will only buy used ones. This country has gone crazy over all this BS. I know what I am talking about because I did legal research and writing for the Ohio AG's environmental dept. We can be excellent stewards of this wonderful world but I'll be damned if I follow this insane "Fear" tactic. When I spoke with someone in your dept online yesterday, it left me quite upset about the possible changes. AMERICANS DON"T want this crap and those that do, let them purchase whatever pleases them but choices should be available and pls don't make the mistake that other companies have been making. I LOVE JEEP but will not play this game. Pls wise up and continue making my beloved wranglers the way you have been. I am 69 yrs old female archaeologist and hope others will speak up about this EV crap You buy what you want and I buy what I want. Americans can always find alternatives but do not take away my beloved GAS wrangler.

I own a 1998 Jeep Grand Cherokee, it was purchased in 2002 it's still on the road after 20 years. She has 204000 miles on it. I've had to replace a few parts of course but I LOVE my jeep. I've always said instead of a new car I would replace the liner, fix the seats so they heat and have new paint for her. I just wanted to thank you for building me an awesome vehicle, 20 years and still trucking. Whoo hooo.

Your America Super Bowl message was wonderful and so needed for us to hear. Thank you !?

Your Jeep advertisement was excellent!!
The only one that made sense!!! I was shocked after seeing so many bizarre questionable performances.
I felt you brought hope to America!

Your Super Bowl commercial with Bruce adoring stern and finding the middle was AWESOME! Thank you for caring about our country and encouraging all Americans to reunite! Thank you!

My Jeep Grand Cherokee is a 1999 I love it .the best car I ever had for 22 years.
I really want to buy another one .just wanted say thanks for a great ride

Thank you for building a great vehicle. On 12-23-20 I walked away from a 60 mph head on collision. My 2017 renegade definitely saved my life..
thanks
Greg

Just wondering if your advertising department would be interested in a photo for an ad that my daughter took.

Great service. I went to my Jeep dealer today and inquired as to the status of my JL 2-Dr on order since 12/22. He provided a VIN# and Order Number. Last report was either building or built, unknown. Two hours later, I called Jeep customer service and was told it was in KZ status, meaning built and sent to shippers. Very friendly agent. I requested a call back from her supervisor so that I could give a personal acknowledgement of the fine service.

I can honestly say that my Jeep dealership is the best one around.Helms Motor Company in Lexington, TN and salesman Terry Allan are the best.they take good care of you before during and after the sale.I would recommend them to anyone. ..they treat you right.

thank you everyone involved, service dept. suburban chrysler ann arbor, recd call from kevin fergason on wed, said my windshield was in, scheduled for fri. was done for pick up late afternoon. also thanks to chrysler customer service line.

I just purchased a 2010 4dr wrangler sport from Airpark Chrysler in Scottsdale, AZ. the sticker on the windshield listed year, make, model, color, 4wd, 4dr, vin#,and many accesories including power locks and cruise control. I could not find any power locks. the salesman and the sales manager crawled all over it looking for them to no avail. No problem, didn't really want them anyway.
the next day I went looking for the cruise control and found none. I was not happy and planned to go back tomorrow and complain. Later that night i noticed a disclaimer that states options listed above may or may not be equipped in this vehicle. Now I can only be angry with myself for not reading everything before signing.
I told them the next day. (two days after sale) I realize i'm screwed, it's my fault, I love the jeep, but don't expect me to recommend this place to others. Why would you fluff this for a sale? Your not selling gas efficiency. Jeeps are not green. your not selling a sports car. jeeps are not speedy. your not selling a family/soccermom car.
This is a wrangler. throw a few logs in front of a brick wall so my bumper clears and i can drive this thing strait up the wall till it flips over if i want too. I once saw a guy roll his jeep over on the driver side. He cut the wheel hard, stompted on the gas, and flipped it back on its wheels again and drove on up the trail. look it up. it's on utube. Lying about extras is just dumb and poor buisiness.
Finance Manager Brian Holzner and Finance Director Bradly Johnson sat me down, told me they have another company that looks over the cars/trucks and does the stickers. (I knew this already as thier logo is on the sticker.) They seemed genuinly bothered by this.
They installed cruise control in my Jeep for free and gave me a loaner. They had no legal obligation or reason to do this other than top notch customer support. They could easly have said"too bad, so sad, good by." I love my jeep and will buy my next one from them.
I left that place speachless.

I love my new Jeep, great product, goes thru anything. Fantastic service from my local dealer, quick in and always delivered on time as promised. No problems here with customer service!