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I recently bought my used 2003 jeep grand Cherokee from a dealer and the air bag light was on... I figured it was probably a sensor or something small and that I could just get it fixed, I googled it and found out this was a recall problem! So I made an appointment with my nearest Chrysler dealership and they informed me that the part has not been made yet.... So I get to drive my jeep around not knowing when or if my airbags are just going to randomly deploy!!! I'm not complaining about a recall on something small, I could hurt someone or myself if the airbags go off while I'm driving down the road!!!! This is insane the recall is a year old and nobody has the part for it?!? Then put us jeep owners in a rental or replace the whole damn system!!!! Chrysler is going to loose a lot of valued customers by making them feel like their safety isn't important!Cortney 12/6/13 12:04PM
July 27,2013 we purchased a brand new 2014 Jeep compass. We have had nothing but problems with this vehicle including horrible wind noise. It litterally sounds like your doors are open even at 20 mph. Also the Uconnect system is a JOKE....Anonymous 11/26/13 4:18PM
We bought a new 2011 Jeep Wrangler Saharain January 2011. After a few months we began hearing a noise I describe as a windy sound from the door. We brought our Jeep to Mark's Casa Chrysler Jeep (from whom we had purchased the vehicle.) After inspection we were told that they fixed the problem. We were told that the door latch was too narrow for the door lock and that a strip of tape was used to thicken the width of the latch. The service man laughed and joked that he used genuine MOPAR elec tape. We were also told that this method of repair was memoed to Jeep delers. When questioned about how soon there would be a permanent fix, we were then told they would advise. Every few months we have to wrap tape. When we paid over $36,000 for a vehicle, tape is not acceptable. We would appreciate a response!!! We have made several calls to the dealer who have failed to respond and a few trips to this Albuquerque dealership has brought no results.Anonymous 11/15/13 8:35PM
Hello, I also have a Jeep issue.I bought a used Jeep two years ago from a Jeep dealer in Tawas Michigan that showed me a carfax and told me nothing was wrong with the Jeep.For the first year I had to keep returning it because the front floorboards would fill up with water everytime it rained. Now I am told that the rear differential has burned up and ruined my driveshaft and trans and other components at a price of $3500 and that they wouldn't do anything to help me because of the age (2007) and mileage (75,000). My husband has a Ford Expedition with 150,000 miles on it and has never had this kind of problem.I was told that the problem has been going on for years and should have been caught with regular oil changes. Funny, for years?! I have only had it for two and I was told when I dropped it off for repairs that there were no leaks. Feeling pretty ripped off right now.I will never buy another Jeep product.My husband is disabled and I am a full time student in nursing school with no car to get there right now without leaving my husband stranded with no ride to Dr. appts or anywhere else. sometimes life really sucks and so does Jeep!Sandy Madden 10/29/13 3:44PM
In 2010 I purchased a 2008 Jeep Liberty used because I had a friend who had owned jeeps before and had no repair issues with them at all. In the 3 years I have owned this vehicle, I have had to replace the radiator and water pump, the drive shaft, and the ENGINE! I now still owe more on the vehicle than its Blue Book value. I feel like I have the worst lemon on earth and will never purchase another Jeep!TBIsing 10/17/13 4:02PM
Hello Want To Buy A Jeep Compass. Well I Don't Know.
The Other Day I Looked At One . The Door Post Section That
Has Black Tape Had Bubble Blisters . Don't Any One Check
The Jeeps When They Go Out The Door. I May Buy One ....
I Am Thinking Long And Hard. Jeep People Get With The Program.BUY AMERICAN ? 10/17/13 4:29AM
I own a 2011 Jeep Grand Cherokee, I ordered and received a set of manuals for the vehicle. The manuals dealt with things like GPS, Blue Tooth and other bells and whistles. I had a fog light burn out and opened the owners manual to get the type of bulb needed and directions on how to replace it. No such information existed in the manual. I contacted the dealer for information and was told to bring it in and they could change the bulb for me at a cost of $75.00 (seventy five dollars per bulb). When customer service was contacted at I was told to take the vehicle to a dealer to have the bulb replaced that they had no technical knowledge. I then requested a phone number of someone who had "Technical Knowledge" and was told they did not have such a number and said I should take the vehicle to a dealer to replace the bulb. The dealer service was no help, except for replacing the bulb at a cost of $75.00, Customer care was no help except to direct me to a dealer to have the bulb changed and apparently Jeep has no technicians with the knowledge of how to change a light bulb. Additionally, the bulb number PSX24W, listed in the user guide for the vehicle could not be cross referenced by any auto parts store. This means I could not even purchase a new bulb if I wanted to replace it myself. I've owned two other Jeeps besides my current vehicle. I doubt that I will buy another and know I will not recommend the vehicle to others.Anonymous 10/11/13 11:31AM
2006 jeep cherokee larado, door handles on all doors are cracked. Plastic is cheap and can no longer open drivers door from inside jeep will not help with cost of a new door panel....American quality once again...Anonymous 10/7/13 9:08AM
purchased a Jeep Compass on May 25,2013 and have had nothing but a huge headache and what seems to be like never ending problems with the vehicle.
The car has been in the shop 4 times in the short time I've owned the car. Taking care of the issues with the vehicle, has cause me trouble at my place of employment because I am constantly on the phone dealing with this on company time and my boss is now upset. I have been late to work 5 times since I purchased the vehicle because it needed to get repaired.
I am a single mom and feel like I was sold a lemon and fear for the safety of my child and myself. they have tightened the torque and subframe, replaced the gear rack and pinion. The car has less than 5,000 miles and I do not feel that I should have this aggravation and nightmare with a car that I paid over $20,000.Liz 9/30/13 9:01AM
We are so angry we just want to publisize this matter so everyone knows what jeep is making here.jeanice strength 9/11/13 4:18PM
Hello, my name Ryan,a dodge lover.Like most americans today,we are lucky to purchase a new vehical.My wife Jeanice Strength,2 years ago,purchased her first new ride,2011 jeep liberty,she was very proud.she is 42years of age.We mantain this jeep like we should.We are a hard working big family that needed a good vehical.We are not pleased.Since weve had it the seals have come off the doors,electrical problems with the back hatch door,electrical problems with the pasenger window,the plastic crome mirror cover has fallen off,the worst thing is,the front driver wheel bearing is going out.Let me remind you,we maintain this jeep well.Its proving to be hard to maintane when the dam thing is falling apart.its 2 years old.We are paying 2400,00 for this. This is crazy!Are older vehicals are better built than this.I think maintnence is a must.Expecaily this jeep.Trying to keep it together.We are a family with limited funds,and yes are worenty is out.But 2 years,and falling apart! Come on people!We honestly feel ripped off.This cant happen.Im letting everyone I come in contact with,that the jeep we purchased are no good,jeep is no longer jeep anymore.We are very unhappy people about this,and like most americans,once you buy a new ride its probably the last.Because we cant afford another.So we are stuck with it.So thanks so much for the headake we are buying from you.jeanice strength 9/11/13 4:15PM
I have 2003 Jeep Grand Cherokee, I always liked the way they looked and bought this one from a dealer in Sarasota Florida. Dealer was great Vehical is not. I bought it in 2004 with 13,000 miles on it. Great SUV at first but have had nothing but problems with it after the first year. 1st both front window lift cables broke, then a small and large vacuum leak, mirror on drivers side flops around like a dogs ear. Rear strut needed replacement A/C switch is stuck on defrost. And I'm sure I forgot other things the Jeep now has 77,000 miles on it and can't wait to sell it. I am a veteran of Iraq and I'm sue most americans are glad we did not produce or perform in the same way this Jeep does. I will say I have been told the V6 motor in these Jeeps are great but not willing to pay the cost to repair all the other items to find out how long it will last. I will never but a Jepp or Crysler product again nor will I advise anyone I know. Thanks for listening to my complaint.Airborne 9/9/13 5:49PM
I would like to let everyone know to NEVER buy a jeep or any Chrysler product. They out you in cars that are lemons and don't do a thing about it! I leased my 2011 Jeep Wrangler in June of 2011 with no more than 30 miles on it so far my jeep has flooded 3 times because the door seals were not right 2 times of which was after they had "fixed" it after having my jeep in the shop for a week at a time 3 separate times and still has a slow leak to this day. My heater core went after a year and now two years and three months later the thyroids are bad which now make my Goodyear (which are great tires) go bad as well. I call and talk to customer service and no one will help. So just think twice before you go buy jeep dodge or Chrysler productsAnonymous 9/9/13 9:37AM
At the Butler Dealership in NJ I bought a 2008 Jeep Sarah in on April 1, 2013. I went in for a tire rotation and oil change on 8/30/13. I used the coupon for $9.95 for oil change The Bill was $36.27. I guess that wasn't good enough. I went to leave and put the car in reverse to leave then into drive to leave , the car kept rolling backwards ,put it in reverse and drive again the same thing. Place it into park it continued to roll backwards. Couldn't get it out of park just kept on rolling back. I called Brian Pangione the service manager for help & asked what happened, he said it was a coincidence. now he wants to charge me 600.00 for an instrument cluster. I went for another opinion they said the transmission fluid was low, which should have been checked in the first place. Not sure of the cluster thing .I called up Brian and told him I was skeptical & became on the defense and started yelling. I told him to stop getting excited. He said ok. As fast as he turned it on he turned it off. Sounded like he does this all the time. I was told they work on commission . NICE. I got my car worked on at another place. There is more but this is getting too firstname.lastname@example.org 8/31/13 8:30AM
The lifetime powertrin warranty states it covers intake and exhaust manifolds. However the dealership and jeep customer service states it does not cover my exhaust manifold which is cracked because they have attached the cat converter to the manifold and they call it a maniverter. Well this would be false advertisement evidently just to get you to buy a vehicle. Very upset and will be getting rid of this jeep compass soon.help 8/31/13 8:29AM
I have owned 2 jeep and very pleased with both till now . The cv shafts went out after market parts do not fit they have to be custom made by the vin. Not so bad you would think but double the cost. This I could live with but , now has been 3 months and am still waiting for parts. I believe when and if I ever get parts I will sell jeep and never purchase another
JeanetteAnonymous 8/17/13 8:38AM
Had open heart surgery when able to get out and about drove to Cape Girardeau from Wappapello Mo about an hour. On the way back my Jeep Compass stalled out on the highway 95 degrees out, had to be towed to the closes dealer it was due to the gas tank recall. While waiting for the part for the fuel recall got another recall. Customer service SUCKS! Will be trading in the very near future.Spirit 7/10/13 2:18PM
DON'T BUY A JEEP!! They will leave you high and dry if a problem arises. My 2013 Wrangler Rubicon has an electrical issue that in turn makes the trans shift erratically. The first dealership said nothing was wrong. The second dealership "reflashed" the computer. The vehicle drove like new after that.....for 8 days. Then the same issue arose. This will be the 3rd time this vehicle is going in for the same problem. No loaner vehicle, no rental reimbursement. Basically, if your Jeep goes in for service, be prepared to find a much more reliable vehicle to commute with while your $37,000 2013 is being serviced. Again.Jeep Sucks 7/9/13 3:32PM
I bought a 2012 jeep in sept 2012. 4 myths later check engine light on. 5 dealership trips later to Lithia jeep dealership in Helena Mt. They told me to trade it in cant be fixed. Then screwed me over on trade in!! Never buy another Dodge Chryslet or Jeep. Dealerships STINK!! They lied about everything! Trying to get in touch with corporate office in Detroit for complaint dept. anyone have a number? Now in Dallas very sick and need help!Cactuscameron@yahoo.com 6/28/13 12:25PM
I own a Jeep Liberty Limited Edition. In the past 6 years, I've had 10 window regulator failures (4 in the past 19 months). When calling customer service, I'm advised that - although there is a know issue with regulators and it's an acknowledged faulty part, I'm expected to pay to have it fixed (again x 10).
I work in a consumer-facing industry. Believe me - if we told our customers that we expected them to pay for what we acknowledge is a defect of our making, we would called to the carpet. I've paid for my car and regular service and in no way should have to continue paying for a company's inability to produce a quality product.
Completely unacceptable.Nicole 6/25/13 4:06PM
I have owned multiple jeeps but this one will be my last. I have 2008 Wrangler. Less than a year ago the horn in my car was going off. Heritage repaired the clock spring for cost of $600.00 Less than a year later same part breaks but past the 12000 mile mark( It's a non moving part)and they want another $600.00. Either there is other problem or this OEM part sucks and has a life expectancy of less than 12 months. I contacted Jeep customer service and they won't do anything....Lousy product and service!mjdahan 6/19/13 3:33PM
I believe JEEP has the worst customer service. We lease our vehicles and could get no help when we broke down on vacation. They did not get us a rental car, we had to hitch hike back home to Ohio. Out jeep is still in n. Carolina. I will never buy jeep again!!!Anonymous 6/15/13 9:26AM
2010 Jeep Cheroke Sport. Had a missing/shudder that happens intermittedly at various speeds, either electronic or fuel delivery related in my opinion (maybe even a faulty core pack) Reported at 19000 klm's and is not getting any better, if anything worse. Took it to a Jeep Dealership (still under new car waranty)in Australia (Western Australia)where I received a lot of too and from their workshop and with no assistance of a loan car. They have told me that it is a normal function and to do with the torque convertor. I have little confidence in their analysis and feel that I am getting brushed off until my Warranty runs out. I am very happy with the car itself and would enjoy it more if the fault was rectified. Being treated like this leaves a sour taste towards owning a Jeep, by receiving lack of knowledge or service through the Australian Dealership. Feel like I have bought a "lemon". I would not like to get to the stage that I end up rubbishing Jeep and telling everyone I know not to buy one, I would like some professional help with rectifying the fault with my vehicle so that I can enjoy it - yours sincerely Rob H 02/06/2013.Rob 6/2/13 2:25AM
The Jeep life time warranty is bull. I am the first owner of a 2008 Wrangler and at 5 years and 33000 miles, if you don't change the dif fluid and antifreeze your warranty is void. Looking at the warranty book it would only be needed under certain events. None of the events happened. (ie off roading, police use, very high temps). This is why I had not bought a Chrysler product after 1970. Never again.kycliff 5/30/13 9:56AM
The location I had contact with is the Marcari's Jeep dealership oaklawn,Il.
This was a very bad experience on March 2nd 2013 I took my 2005 Jeep Liberty Rocky Mountain Edition to this dealership spoke with Bill Wardingley who is the assistant manager of this specific physicality. I described to him how my jeep could go forwarded in limited speed and I could not go into reverse,he informed me that it was a $125.00 fee to check out the problem but it sounded like it was a transmission related. after being charged the fee, he informed me that I needed a new transmission since I do plan on having this Jeep for a few more years.
Since I had no choice,I decided to go with the purchase of a new Jeep transmission and let him install it then he explained he will need to keep it for a few days which was expected.
On March 8th 2013 I dropped my Jeep Liberty off for him to order and install the new transmission into the Jeep, on March 12th I called Bill Wardingley to get a update on my vehicle I was told that the transmiccion wasn't going to arrive until March 13th and should be completed on March 15th 2013. When I arrived to the dealership to pick up my vehicle, I paid $3377.35 and they pulled my Jeep around. Before I pulled off their property lot, I noticed the Automatic Gear Shift was not working properly in terms of I was able to put the jeep into drive but as soon as I let go of the gear shift then it slide into netural. so I went back inside to inform Bill of what I found and he failed to see a problem UNTIL another Jeep Liberty pulled into the parking lot and he was able to sample the proper feel of that gear shift. After noticing the difference between the two, he said it was like that when I brought the jeep in. I purchased my jeep in 2008 and has been driving it ever since,the gear shift was NOT broken or damaged before I dropped it off but I had to pay $150.00 in order to replace something that was not broken when I dropped it off. Bill Wardingley was arrogant, unprofessional and has NO customer Service Skills. not only did he refuse to allow me to use a Loaner Car until the transmission repairs, when the gear shift was noticed to be broken an he agreed that it was broken he told me I could drive the jeep until the part arrived just do not touch the gear shift. Why would he suggest I drive a car that is not 100% perfect? Again I had to leave my jeep with them for several days while the gear shift was ordered and replaced at my expense.
After being contacted to say my jeep was repaired,I went to go pick it up and to my surprise, that was not the end of my nightmare with this dealership and I began to encounter issues with the jeep jerking severally. I was told to give it a few days to allow the new transmission to "SETTLE in". after giving it a few days did nothing I refused to take it to the Oak Lawn physicality because I had concerns they were not competent enough to work on cars. I took my jeep to the Orland Park Location ( 15941 s. 94th) to Bettenhausen of Orland Park who I spoke to a very intelligent, patient and competent young man by the name of Ray Mendoza who was extremely nice to look into my problem with my jeep for free since I had receipts showing I just had work done on my jeep. He explained to me that the reason for the jerking I was encountering was due to the transmission fluid being over filled, the fluid was filled to the tip of the dipstick and had to be drained but would cost $99.00 for him to do. Since it was mandatory maintenance repair I had no choice but to do it but was even more outraged at the stupidity of the jeep dealership workers in Oak Lawn. Ray drained the fluids to the correct levels and had to reset a moduler related to the transmission,he suggested I give it a few more days and let him know what happens.
I managed to get through some time without any issues and I thought this was finally behind me,but surprise it was not!
while driving to work on april 8th 2013, my check engine light came on and I was hardly expecting what I found out next.
I took it back to the Orland Park location
and spoke to Ray Mendoza who was again kind and patient to work with me, he checked to see what error code was being reported and it was dealing with the "NEW" transmission I suppposedly had installed in my jeep liberty. I had to leave my jeep in order for it get repaired, which was beyond enraging and aggravating to see that I was back at square one. After giving them a few days, I called back on April 12th to get an update and was told that my jeep had not only needed two things replaced related to the transmission BUT it was leaking transmission fluid again. They provided a loaner car the week of April 14th and stated I could pick the jeep up on the 18th.
I want to give the intelligence,hardworking and dedicated workers of the Bettenhausen Jeep Dealership recognition for not only helping me through this issue but fixing it. However the experience of the Oak Lawn location has tainted my opinion of Jeep,Dodge and Chrystler! I believe the Oak Lawn location is incapable of doing anything correctly an wonder how and why they are still there!
I paid over three thousand dollars to get my jeep repaired because I felt it was a quality car from a quality company but right now I feel otherwise. I recently purchased another Jeep Product, this will most likely be the last Jeep,dodge and Chrysler item I purchase in favor for another company that does good quality work!!!
Displeased and Annoyed
Chris GriffinAnonymous 5/13/13 3:03PM
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I just purchased a 2010 4dr wrangler sport from Airpark Chrysler in Scottsdale, AZ. the sticker on the windshield listed year, make, model, color, 4wd, 4dr, vin#,and many accesories including power locks and cruise control. I could not find any power locks. the salesman and the sales manager crawled all over it looking for them to no avail. No problem, didn't really want them anyway.
the next day I went looking for the cruise control and found none. I was not happy and planned to go back tomorrow and complain. Later that night i noticed a disclaimer that states options listed above may or may not be equipped in this vehicle. Now I can only be angry with myself for not reading everything before signing.
I told them the next day. (two days after sale) I realize i'm screwed, it's my fault, I love the jeep, but don't expect me to recommend this place to others. Why would you fluff this for a sale? Your not selling gas efficiency. Jeeps are not green. your not selling a sports car. jeeps are not speedy. your not selling a family/soccermom car.
This is a wrangler. throw a few logs in front of a brick wall so my bumper clears and i can drive this thing strait up the wall till it flips over if i want too. I once saw a guy roll his jeep over on the driver side. He cut the wheel hard, stompted on the gas, and flipped it back on its wheels again and drove on up the trail. look it up. it's on utube. Lying about extras is just dumb and poor buisiness.
Finance Manager Brian Holzner and Finance Director Bradly Johnson sat me down, told me they have another company that looks over the cars/trucks and does the stickers. (I knew this already as thier logo is on the sticker.) They seemed genuinly bothered by this.
They installed cruise control in my Jeep for free and gave me a loaner. They had no legal obligation or reason to do this other than top notch customer support. They could easly have said"too bad, so sad, good by." I love my jeep and will buy my next one from them.
I left that place speachless.i'llsquashyourprius 12/2/11 11:55PM
I love my new Jeep, great product, goes thru anything. Fantastic service from my local dealer, quick in and always delivered on time as promised. No problems here with customer service!pamoutainman 10/17/11 5:50AM
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