Jeep Customer Service

User Reviews, Ratings and Comments

Jeep customer service is ranked #361 out of the 629 companies that have a CustomerServiceScoreboard.com rating with an overall score of 32.68 out of a possible 200 based upon 49 ratings. This score rates Jeep customer service and customer support as Disappointing.

NEGATIVE Comments

47 Negative Comments out of 49 Total Comments is 95.92%.

POSITIVE Comments

2 Positive Comments out of 49 Total Comments is 4.08%.

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The location I had contact with is the Marcari's Jeep dealership oaklawn,Il.

This was a very bad experience on March 2nd 2013 I took my 2005 Jeep Liberty Rocky Mountain Edition to this dealership spoke with Bill Wardingley who is the assistant manager of this specific physicality. I described to him how my jeep could go forwarded in limited speed and I could not go into reverse,he informed me that it was a $125.00 fee to check out the problem but it sounded like it was a transmission related. after being charged the fee, he informed me that I needed a new transmission since I do plan on having this Jeep for a few more years.

Since I had no choice,I decided to go with the purchase of a new Jeep transmission and let him install it then he explained he will need to keep it for a few days which was expected.

On March 8th 2013 I dropped my Jeep Liberty off for him to order and install the new transmission into the Jeep, on March 12th I called Bill Wardingley to get a update on my vehicle I was told that the transmiccion wasn't going to arrive until March 13th and should be completed on March 15th 2013. When I arrived to the dealership to pick up my vehicle, I paid $3377.35 and they pulled my Jeep around. Before I pulled off their property lot, I noticed the Automatic Gear Shift was not working properly in terms of I was able to put the jeep into drive but as soon as I let go of the gear shift then it slide into netural. so I went back inside to inform Bill of what I found and he failed to see a problem UNTIL another Jeep Liberty pulled into the parking lot and he was able to sample the proper feel of that gear shift. After noticing the difference between the two, he said it was like that when I brought the jeep in. I purchased my jeep in 2008 and has been driving it ever since,the gear shift was NOT broken or damaged before I dropped it off but I had to pay $150.00 in order to replace something that was not broken when I dropped it off. Bill Wardingley was arrogant, unprofessional and has NO customer Service Skills. not only did he refuse to allow me to use a Loaner Car until the transmission repairs, when the gear shift was noticed to be broken an he agreed that it was broken he told me I could drive the jeep until the part arrived just do not touch the gear shift. Why would he suggest I drive a car that is not 100% perfect? Again I had to leave my jeep with them for several days while the gear shift was ordered and replaced at my expense.

After being contacted to say my jeep was repaired,I went to go pick it up and to my surprise, that was not the end of my nightmare with this dealership and I began to encounter issues with the jeep jerking severally. I was told to give it a few days to allow the new transmission to "SETTLE in". after giving it a few days did nothing I refused to take it to the Oak Lawn physicality because I had concerns they were not competent enough to work on cars. I took my jeep to the Orland Park Location ( 15941 s. 94th) to Bettenhausen of Orland Park who I spoke to a very intelligent, patient and competent young man by the name of Ray Mendoza who was extremely nice to look into my problem with my jeep for free since I had receipts showing I just had work done on my jeep. He explained to me that the reason for the jerking I was encountering was due to the transmission fluid being over filled, the fluid was filled to the tip of the dipstick and had to be drained but would cost $99.00 for him to do. Since it was mandatory maintenance repair I had no choice but to do it but was even more outraged at the stupidity of the jeep dealership workers in Oak Lawn. Ray drained the fluids to the correct levels and had to reset a moduler related to the transmission,he suggested I give it a few more days and let him know what happens.

I managed to get through some time without any issues and I thought this was finally behind me,but surprise it was not!

while driving to work on april 8th 2013, my check engine light came on and I was hardly expecting what I found out next.

I took it back to the Orland Park location

and spoke to Ray Mendoza who was again kind and patient to work with me, he checked to see what error code was being reported and it was dealing with the "NEW" transmission I suppposedly had installed in my jeep liberty. I had to leave my jeep in order for it get repaired, which was beyond enraging and aggravating to see that I was back at square one. After giving them a few days, I called back on April 12th to get an update and was told that my jeep had not only needed two things replaced related to the transmission BUT it was leaking transmission fluid again. They provided a loaner car the week of April 14th and stated I could pick the jeep up on the 18th.

I want to give the intelligence,hardworking and dedicated workers of the Bettenhausen Jeep Dealership recognition for not only helping me through this issue but fixing it. However the experience of the Oak Lawn location has tainted my opinion of Jeep,Dodge and Chrystler! I believe the Oak Lawn location is incapable of doing anything correctly an wonder how and why they are still there!

I paid over three thousand dollars to get my jeep repaired because I felt it was a quality car from a quality company but right now I feel otherwise. I recently purchased another Jeep Product, this will most likely be the last Jeep,dodge and Chrysler item I purchase in favor for another company that does good quality work!!!

Displeased and Annoyed

Chris Griffin

Anonymous 5/13/13 3:03PM
Ladies and/or Gentlemen,
We are a seven time Jeep owner family. Most recent addition to the family was a 2012 Jeep Liberty. The vehicle itself is great with exception of some minor flaws, the tire pressure light keeps coming on (worst idea yet fellas), and the door seal rubber keeps falling off.
But, that is not the complaint. The complaint is that people representing the Jeep Chrysler Corp. are insulting my wife. Namely the "MARTIN SWANTY" Chry-Dodge-Jeep-Kia dealership located at 2640 E. Andy Deving Ave., Kingman, Az. 86401 Tele: 928-753-3131, with a second location in Bullhead City, Az.
THAT gentlemen is not going to fly.
TWICE my spouse set appointments for door repair, due to the rubber door deals falling off. TWICE they could not find the problem and had to be SHOWN what loose door seal looks like! TWICE they failed to contact us to let us know the "PARTS" had ARRIVED. My souse had to call them BOTH times, after a THREE week wait, to confirm the parts had arrived.
This last event, my souse also scheduled an oil and filter change with tire rotation, since it was going to be in shop for the rubber repair anyway.
They don't pick up or drop off vehicles, they don't call when the vehicle is ready, they LIE about what has been done and FAIL to complete the work. The oil and filter was NOT changed, the TIRES were NOT rotated.
Is THIS the best you can provide or offer to the public?!. OR, is this just a simple case of sexual discrimination?! Due to my spouse, and others, being a female she is treated LESS than cordial or professional?! I damn think NOT. AND, if I can prove this treatment of women is an ongoing event, I can see a lawsuit on the horizon!
Thank you for your time in this matter, though I am sure NOTHING will be done, no investigation or follow-up. After all, ANYONE who can afford a "dealership" can afford to be rude, ignorant, crass, and discriminate by sex, race, creed etc. We'll see.
Unlike others I am NOT fearful of attaching my name.
Respectfully,
Roland St. Germain Jr.

Discrimination in Arizona 5/9/13 8:15AM
I will never buy a jeep again. I bought a bran new 2012 jeep grand Cherokee and it needs a new fuel pump at 16000 miles, the part is on back order, and 8 days later I have no estimated time in which I will receive my car back, no loaner car, and have not recived a single update call from the dealership. Also, at the time of purchase I was promised my first four oil changes for free, they were not honored because someone made the mistake of not entering it into the computer. Customer service Is non existing. Would not let me speak to a manager and eventually was told that I would have to call back the next day because after being given the run around all day the offices were closed and there was no one at the dealership for me to speak with. I was never rude or demanding to any customer service reps I spoke with. I feel that I was treated very badly. I will never buy Chrysler dodge jeep again and I will tell everyone the same thing, think twice before you buy a jeep!

Anonymous 5/7/13 3:03PM
I will never buy a Jeep again. I have a 2006 Jeep Liberty with 69,500 miles on it. The lower ball joints have been recalled and replaced. Now the upper ball joints are in need of replacing. What a joke. I called customer service and they claimed that no one else has made a complaint and there was not a recall nor any assistance could be given to me. Really the suspension in the Jeep is awful. What a joke. Jeep should stand by their products. I have read several cases about the upper ball joints going just as early as the lower ball joints. Jeep is not addressing this. When I asked the customer service representative to talk to some one else she said I could not talk to anyone else. I am going to the dealership, which is awful too to get answers and to make a complaint.

Jeepnogood 5/2/13 1:26PM
i have a 2002 jeep liberty. the engine went bad so i bought a new engine. after 16000 miles the timeimg gears came apart. it was repaired after almost two weeks. one week later it was back in the shop with no oil pressure. it has been there for almost one week and i am still waiting to find out what they are going to do. they gave me a 100,000 mile warinty. it only lasted 16000 miles.jeep products are not reliabe and someone at the jeep factory needs to find out why.

Anonymous 4/30/13 7:49AM
Customer service support is beyond terrible. They clearly have no interest in providing customer satisfaction of even the easiest of issues. Clearly this is part of the reason why Chrysler needed another government (taxpayer) bailout!

Anonymous 4/8/13 8:34AM
My daughter bought a Jeep Compass 8mths ago we have to replace the TIPM i have been reading up on this problem i don't understand why there is not a recall on this part my daughter is 19 and a college student and can't afford to replace it her windshield wipers went out and i have replaced the motor and then found out it was the TIPM a costly fix i will never buy a jeep again and i will let everyone i know that jeeps are the worst cars to buy stay clear of them.

scasimir 4/2/13 1:36PM
On 1/24/2012, I bought a 2012 Jeep Patriot from Joh Heister dealership in Lillington. I took possession on 1/25/2012 after it was driven from Wilmington. No one ever told me that I have them bring it here on a truck. Since that date:
1) The tire pressure light comes on despite not being able to find a tire that has low pressure.
2) I tried to tell them for over a year that there was a problem with the right front rotor but they kept telling me they could not find it. They found it in 1/13 while rotating the tires. To this day, I can still feel the scrub and scrap under my foot.
3) The front door panels had to be replaced because of "bubbles" resembling air bags. During this there was a LARGE guy swinging on my driver's door. Since that time the door doesn't lock at times at 20mph like it is suppose to..it has to be manually locked and unlocked at times, the window scraps and scratches on that door when going up or down, the window is sluggish and whines.
4) The radio/stereo system had to be replaced because of deafening feedback when trying to use the auxillary feature.
5) The car will go into neutral when traveling down the road..you have to pull off, put it in P then back into D and proceed.
6) The clock has lost 9 mins since setting it on 3/10/13 for daylight savings time.
7) The driver's side seatbelt gets hung causing you to have to winggle out and under..looks really funny but not fun.
8) When starting the car the other day, it made a "pop"..then when turning the key to start it.it hung and continued to sound like it was starting even though my hand was not on the key.
After that, I contacted Jeep Corporation and have been working with a case manager. She has been very nice and has contacted the dealership with her recommendation of a "replacement". They do not feel that I should get one... All I was asking for was to be given what I have been paying for and will continue to pay for during the next 3 years. As I said to the service dept manager when they founf the rotor problem after treating me like a stupid female for a year.."I bought a new car, but did I get one?".
This vehicle has 6361 miles as I type..has never been parked beside another car. The solution the dealership owner gave was to give me a free "next maintenance"..now I have full, extended coverage so does this sound as stupid to you as it does to me?
In accordance with the "Lemon law of my state (NC)..the rotor problem and their "untimely" attempt to fix it will qualify this vehicle.

Dissatisfied customer 3/23/13 10:25AM
I have a 2009 Compass (4th jeep). I have had to replace control arms twice with less than 80000 miles. Local repair shop says these are first thing they look at when these vehicles come in for service because they go bad so often. Local salvage yard won't even sell parts used because of failure rate, and can't believe there hasn't been a recall. Lowest milage on my other Jeeps was 180000 and never had control arm issues. Compass is a poorly engineered product and Jeep should be ashamed.

Anonymous 3/8/13 12:19PM
The crhysler customer line is a joke they do nothing one of the manager ask me:
do you do your maintenance? why you need us????????????

ray33324 3/5/13 1:57PM
Completely disgusted with my recent purchase of my 2012 jeep Cherokee back in march of 2012. Since I've had the jeep I've been back and forth from the dealership around 9 or 10 times due to a check engine light. Absolutely fed up with how they handle business at their Hempstead ny dealership service.

Disappointed 2/25/13 6:30AM
I have owned many Jeeps and i must say that the latest Jeep i have (Cherokee Sport 2010 model) is probably the worst car I have ever owned. I have driven 60 000km with it now and every service of 12 000Km? I have a shopping list of problems to be solved of which most are resubmitted on the next service and I get told every time that "This is just how they are, they are all like this and we cannot do anything about it". This is very very poor if you ask me, my job is customer service in a Global company and if we did this we would loose all of our business to the oposition. Is there any way that some one can contact me to have a chat about my problems, also so that I know this time that someone has actually read my comment.The worst thing about this is that I have convinced so many people to by Jeep and i think almost every one of them have traded them in for something else. They also lost money on their Jeeps as we were told they keep their value and when traded they recieved a shock of their lives.

Anonymous 2/18/13 2:10AM
Sadly I wish that I would have read these reviews before I purchased my jeep Commander. I have had it for only 18 months and have had it in for repairs 6 times. I have bought jeeps in the past and was always happy with them and felt confident in buying my commander. I have contacted the new owner of the dealership to discuss my concerns. He assured me he wanted to "make things right" and I have never heard back from him. I feel stuck with a jeep that is going to keep costing me more and more money just to keep it on the road.

disappointed 2/12/13 7:40AM
I recently complained to Jeep Customer service regarding a repair to have SmartBeams repaired. The repair took over 11 weeks, and still isn't fixed. I was charged over $1,600 for two modules that were used in fixing the problem. The modules were not needed but Jeep says electrical parts cannot be returned so not only was I charged the dealer cost, I was also charged the markup and labor. I complained to the dealership and Jeep Customer service to no avail. They simply don't care. To bad for me. This is my third Jeep and because of this attitude, will probably be my last.

dcgingras 1/15/13 10:31AM
I have a 2009 Jeep Patriot, 38,000 miles and the tie rods and both lower control arms need to be replaced, right out of warranty, how convenient.called Jeep customer service, sorry but there are no recalls, the dealer is doing the repair for warranty deductible, wonder if this is just some scam by the dealership, if not then i guess the life span of a jeep is only three years.

Carol 1/4/13 3:27AM
Although i love my new four door wrangler, i would love it much more if it was drivable. Due to the wonderful "death wobble" i am no longer able to go over 30 mph. I had the dampener replaced but lo and behold it still shakes, violently. The Jeep representatives believe its not a manufacturing issue and will not recognize it as a recall even though the majority of people who purchase these vehicles experience the exact same issue.

Anonymous 12/27/12 12:18PM
Had a bad experience with customer service. Person was very rude. I asked to speak to a supervisor and was told that she had the authority and would not put me through to a supervisor. I was just hoping that our conversation was being recorded.

Glenn 12/27/12 9:19AM
We have a 2011 Patriot Sport 4 wheel drive.THe first problem was just about 20,000 miles, the Jeep wouldn't drive, it ended up being a "switch inhibitor" on the tranny. After a huge go around between, us, Chrysler and two dealerships. It was fixed. Then about 25,000 miles it started making a strange noise and vibration. At 31,000 miles we had takent he Jeep to the dealer for the 32,000 mile service (which includes checking all of the suspension, steering, wheel bearings etc.. They did "THEIR" dealer 30,000 mile service, which covered the oil change and a few other things.. not on the owners manual list. It covered nothing on the Chrysler list in the manual. They said they drive it and there was no noise. That same day we made them go for a test drive with us and they admitted to the noise. A few days later we had the Jeep back with a new right rear wheel bearing. (warranty work again). Now we have the same noise, it's back in the dealer. I beleive I will have to report them to everyone possible, complaint to and about the dealer, the Chrysler Corporation to any and every consumer reporting agency and website I can. Chrysler said the dealers can have their own mantenance schedule. THEY AREN'T DOING WHAT THE OWNER'S MANUAL SAYS TO DO. THIS IS VOIDING EVERYONE'S WARRANTIES!

Dustie 12/13/12 4:20PM
I have a 2008 jk had a lot of mechanical and electrical problems never had so many with a new car this is my 3rd and finel jeep!Chrysler is no help just band aid after band aid.

Don 12/8/12 6:49AM
DO NOT BUY ANY JEEP. I have a 2002 Grand Cherokee with faulty air blend doors. The problem is all over the internet. The repair costs $750-$900. I have had it done three times now. Chrysler/Jeep knows of the problem and won't even develop a part to prevent the issue from reoccurring. It's a money maker for these bastards. Be SMART, and avoid this company. The cars look nice, but the parts underneath are cheap and the company doesn't care at all.

bigpaws 11/26/12 4:28PM
MY 2010 Jeep Liberty was in the dealership service center for 80 days because they could not figure out how to close my Sky Slider roof. Finally after Jeep engineers from Detroit came out to MD to look at it and had the manufacture of the Sky Slider build me a new one and mount it in a new frame on the factory floor it finally closes. Yet, 80 days in the shop. No calls from anyone from Chrysler in regards to my letters. They also refused to pay for the 77 days that I had a rental car. Their response, "You should have borrowed a car from a friend". Seriously poor customer service. This was my 2nd Jeep - it will be my last.

DenaVA 11/13/12 3:11PM
This is a comment for your marketing research people. As I look for a vehicle to replace my 2001 Cherokee I find the overweight Grand Cherokee and the not so great Liberty.
My primary purpose for this vehicle is to pull my 2500 lb. RV camper many, many miles. I am looking for reliability and good fuel economy. No current Jeep capable of my towing needs fits the bill. I want a vehicle that is simple. I don't need power windows or door locks or other useless items. I would like to have what my 01 Cherokee has. Rear wheel drive, manual transmission, manual controls, air, roof rack, basic usable stuff. Now I know marketing people say we don't by manuals. It is hard to buy one, because you can't find one in almost any brand or model. We would buy them if they were available.
I read about your 2014 replacement for the Liberty or as your marketing people are saying a replacement for the Cherokee. This is no replacement for the Cherokee. Front wheel drive! Try to pull a 2500# trailer up a gravel grade from stop with front wheel drive. It doesn't work.
The best thing Jeep can do with their current plans, is to bring the overweight Grand Cherokee out with the 3.0 diesel. At 4700#s it probably won't get stellar mileage either, but at least it has rear wheel drive even if it is not available with a manual transmission. Hold the power door locks and other trivial electronics and then at least you will be headed in the right direction. Remember, today's marketing people aren't necessarily car people. You need some old hot rodders contributing to your marketing decisions.

Anonymous 11/1/12 1:31PM
I bought a 2007 Jeep Wrangler, 4-door, Sahara Unlimited, brand new built in the factory "for me" according to the big sticker the dealership proudly gave me. This vehicle is my second vehicle as at the time I had a summer convertible. Starting two years ago in 2010 at 20,000 miles the Jeep will intermittently just not start. The car unlocks and radio and all electrical items will turn on, but the ignition just makes a small "cough" and doesn't start. It may do this ten times in a row, and then it might start. Between myself paying, my mechanic and the dealership, we have replaced two batteries, three starters, an electronic key module and the radio because it was thought to be draining the battery down. Now nobody can figure out what is causing this problem and the dealership is washing their hands of it and telling me I just have to take it back until it happens again or fails permanently. I am a self-employed freelance court reporters. My business and income depend on me being dependable and arriving ON TIME for clients, which HAS HAPPENED, damaging my reputation and my business as well as the loss of income from the day. I cannot take the chance that I won't arrive because my JEEP WON'T START again. Two dealerships in Pittsburgh, PA, have decided to let me twist in the wind. This Jeep has 38,000 miles on it now. THANKS, CHRYSLER. This has been the worst vehicle I have ever owned. the current dealer service agent suggested maybe I should just buy a new one. (What do you think they'd give me for this one?) or, "Well, it is a Wrangler, and they have more problems than other models." (oh, so it's my fault for buying the Wrangler?) or "What do YOU suggest we do? (I don't know. I'm not in the car business.) And now, finally, since they cannot duplicate the problem while it's in their shop because it's random, they are closing out the paperwork and I just need to come get it and drive it until it doesn't start again and tow it to the nearest dealership. (of course, I'm sure they're hoping it's not THEM.) I guess they're not bailing ME out, are they?

MPPittsburgh 10/9/12 7:36AM
I recently purchased a 2012 Grand Cherokee Jeep Overland. I must say it is very nice. Although there are things I don't feel were handled appropriately. When it came time to sit down and finalize the deal, I did not like how the entire transaction was handled by the finance gentleman, Mark. He was pushy, abrupt, and made me feel like I was wasting his time Things that should have been gone through, WEREN'T. I asked for the courtesy of going through things the same way ALL other dealerships did in the past. Didn't happen. He was too pressed for time. Believe or not, I think of this experience EVERY DAY! I've purchased plenty of new vehicles prior, 2 jeeps included, I might add. And I have NEVER experienced what went on during this last purchase. I wish everyday I could rewind the finance portion of my transaction and redo. I don't want to feel the way I do, resentful. Wishing I had never purchased my Jeep. None of my questions were answered and I ended up wth a finance rate that was higher than their competitors. *My initial quote from Mark was 3.74%, I told he that was NOT what Janesville nor Kenosha Jeep disclosed...They both were at 2.24%. Then he asked a fellow finance collegue for some coupon and said, ok you're at 2.99%. Then he stated if I purchased a maintance agreement he would give me 2.74%. I asked him several times, How can you offer 2.99, then 2.74 from 3.74 but you can't give me the same 2.24 as the other dealerships? He NEVER answered my question. I repeated my question over and over again! I got nothing. I'm sick to my stomach to think for the next 5 years I'm going to think of how I purchased my Jeep!
The next thing that I experienced, the jeep was in my garage and I walked around the front of it to throw something away in the garbage contatiner and noticed a huge space on the hood, between the hood and fender. I thought the hood was not shut somehow. But then found out it was. I called my boyfriend over to look at the same thing I seen. We looked over the entire jeep and noticed it had gapping spaces not only between the hood and right fender, but in the back, life gate on the left side it has a gapping space too! I don't know what to do. My stomach is in knots. to think I invested my hard earned money in a Jeep of this calibur and got nothing but a headache. Please could you help me?
Concerned Consumer,
Kathy Bailey

helpinktown 9/23/12 4:08PM
Purchased a 2007 Jeep Compass from my Step-mother who bought it used from a Dealership. It has only 57,000 miles on it and I was just told the transmission needs to be replaced. Dealership told me Jeep/Chrysler does NOT sell the parts to fix the internal problem so the only choice I have it to buy a re-manufactured transmission from the company; for $3000.00! From reading these complaints, doesn't look like they care about their customers or product. I always heard (10 years ago) Jeep was a crappy car, but I had hoped the company had come around. Looks like its worse than ever. Seems it will be a waste of my time to call "customer service" based on the complaints.

Shouldhavelistened 8/24/12 1:43PM

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I just purchased a 2010 4dr wrangler sport from Airpark Chrysler in Scottsdale, AZ. the sticker on the windshield listed year, make, model, color, 4wd, 4dr, vin#,and many accesories including power locks and cruise control. I could not find any power locks. the salesman and the sales manager crawled all over it looking for them to no avail. No problem, didn't really want them anyway.
the next day I went looking for the cruise control and found none. I was not happy and planned to go back tomorrow and complain. Later that night i noticed a disclaimer that states options listed above may or may not be equipped in this vehicle. Now I can only be angry with myself for not reading everything before signing.
I told them the next day. (two days after sale) I realize i'm screwed, it's my fault, I love the jeep, but don't expect me to recommend this place to others. Why would you fluff this for a sale? Your not selling gas efficiency. Jeeps are not green. your not selling a sports car. jeeps are not speedy. your not selling a family/soccermom car.
This is a wrangler. throw a few logs in front of a brick wall so my bumper clears and i can drive this thing strait up the wall till it flips over if i want too. I once saw a guy roll his jeep over on the driver side. He cut the wheel hard, stompted on the gas, and flipped it back on its wheels again and drove on up the trail. look it up. it's on utube. Lying about extras is just dumb and poor buisiness.
Finance Manager Brian Holzner and Finance Director Bradly Johnson sat me down, told me they have another company that looks over the cars/trucks and does the stickers. (I knew this already as thier logo is on the sticker.) They seemed genuinly bothered by this.
They installed cruise control in my Jeep for free and gave me a loaner. They had no legal obligation or reason to do this other than top notch customer support. They could easly have said"too bad, so sad, good by." I love my jeep and will buy my next one from them.
I left that place speachless.

i'llsquashyourprius 12/2/11 11:55PM
I love my new Jeep, great product, goes thru anything. Fantastic service from my local dealer, quick in and always delivered on time as promised. No problems here with customer service!

pamoutainman 10/17/11 5:50AM

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