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Hotmail

Customer Service Ratings and Comments

Hotmail is ranked #226 out of the 233 companies that have a CustomerServiceScoreboard.com rating with an overall score of 16.50 out of a possible 200. This score rates Hotmail customer service and customer support as Terrible.

NEGATIVE Comments

52 Negative Comments out of 54 Total Comments is 96.30%.

POSITIVE Comments

2 Positive Comments out of 54 Total Comments is 3.70%.

Issue Resolution

Reachability

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Product Knowledge

Terrible Overall Customer Service Rating
  • Submit your comment >>
  • I have been denied my hotmail account access (password not recognized) since feb 15 2010. Sent reports, followed up like a good girl...I am chocked how hotmail has no sense of responsabilities towards its users. It is really clear that the "so claim" USA customer service is bogus and is right now F...ck me big time! Thank you, Hotmail!

    Hotmail Suck 3/5/10 2:54AM

  • My email got hacked into. They reset my password and security question. Customer service doesn't exist. Does anyone know how to get the email reset? Isn't there anyone we can contact?

    drmarone 3/1/10 10:41PM

  • My account was hacked into this past week and the hacker not only reset my password, so that I couldn't access my account, but he/she also used my account to send out a mass e-mail to all my contacts asking them to send money to help get "me" out of a foreign country. I have received no help from hotmail on how to fix this issue, nor has my account been re-set.

    Anonymous 2/28/10 11:20AM

  • WELL...LOOKS LIKE I'M NOT ALONE!! I GUESS IT'S FUTILE TO TRY TO GET A PH# OR HELP FROM HOTMAIL. I WILL BE E-MAILING THIS PAGE TO EVERYONE I KNOW WHO HAS HOTMAIL AND GET THEM TO CHANGE SERVICES. I'M A CSR AND THIS IS THE WORST SERVICE I'VE EVER INCOUNTERED. IF WE ALL EMAIL OUR FRIENDS AND FAMILY AND GET THEM TO SWITCH, PRETTY SOON THEY WON'T HAVE ANYONE LEFT TO COMPLAIN!! I READ BELOW THAT YOU MAY NOT PRINT THIS,AND IT'S 100% CONFIDENTIAL!!WHAT HAPPENED TO THAT IN MY ACCT THAT WAS HACKED!!

    KATZ04 2/26/10 12:10PM

  • hotmail has no customer service my account has been hacked in to and i have been waiting since the 20th for them to reset my account and password..in the mean time hackers are using my account to send emails to my contact list asking for money!!
    they have been sent verification from me including my drivers license

    shame on you msn hotmail!!


    Anonymous 2/24/10 9:37PM

  • hotmail has the worst security and the worse customer service i have ever delt with. switch now before you reget it!!

    Anonymous 2/24/10 8:47PM

  • C'mon MSN! Here's a great way to make some money. Microsoft does this for their OS's. Give everyone a couple free calls to a live person and then charge for every call after that. You can even get away with charging a great deal more than the OS support charges.
    I doubt MSN will see this, so whoever reads this please kick around this idea.

    Anonymous 2/21/10 4:42PM

  • I agree a hundred fold with everyone who has added a comment. This is the SECOND time someone has stolen my email. I have worked on this for over an hour and can't seem to get any help. The one I did get to said they would post my new email password in my email. I CAN'T GET INTO MY EMAIL!!!

    Anonymous 2/18/10 2:51PM

  • You can count me in the group of people that are pissed off at Microsoft Windows Live Hotmail support. Absolutely useless! Their program gets a corrupted Calendar file that is easily repaird, only to end up locking me out of my entire account. No response to the tech support link. I finally called Microsoft customer service and gave them the automated ticket number that was generated and their supervisor tells me that they have no information on the ticket number. I've now been without my primary e-mail account for over 28 hours and no resolution in sight.

    Synther 2/17/10 10:28PM

  • Add me to the group of people who are hacked out of their hotmail account and cannot reset my password unless they send the new one to my e-mail account... which I am locked out of. WTF???? Have you heard of customer service??? Obviously not!!!!

    Anonymous 2/17/10 8:22PM

  • Same with me... I have had a Hotmail account since they first came live on-line... Now you tell me how am I supposed to get any help when my alternative email is my old Hotmail account from two years ago... So now how/who can I contact to get all my contact and bill paying information? Guess I am included in being another fool who trusted Hotmail too much. What a mess with no way to get it taken care of! Email is asked for here too, will give it to you but I can not open it.

    moonda50 2/15/10 6:30PM

  • WOW! In a way I'm glad to hear that I'm not the only one that has been hacked out of my account. On the other hand, the customer service issue is not helping whatsoever. I tried the Ask a Tech thing and was all excited up until I got to the payment option. So not cool! Obviously this is a big problem for everyone who has been with hotmail for a long time. All I want are my contacts!

    Anonymous 2/12/10 9:26PM

  • I HAVE EMAILED THE ADDRESS ON THE HELP TAB. NOTHING NOTHING NOTHING. YOU ALL ARE ABSOLUTELY CORRECT - IT IS RIDICULOUS THAT HOTMAIL CANNOT HELP WITH TECHNICAL PROBLEMS. ALL I WANT TO DO IS GET RID OF ALL THE ADVERTISING ON MY HOTMAIL SO I CAN READ MY IN BOX - THE SUBJECT - AND NOT HAVE TO DEAL WITH THE "BING" SEARCH BOX - ALL THIS CRAP IS SO ANNOYING IT'S A JOKE!

    Anonymous 2/12/10 5:34PM

  • Well I am now a victim along with all of you people! And Man Oh Man I'm frigging pissed!! This crap is unbelievable! How can this happen to a company like Microsoft?I think that at the minimum they should have a person to turn the darn identity off before a major issue happens!!I lost everything after eight years.......I am pissed!!!!!!!

    Anonymous 1/27/10 3:44PM

  • i THINK IT IS RIDICULOUS THAT I CAN NOT CONTACT A PERSON REGARDING HOTMAIL E-MAIL

    Anonymous 1/27/10 8:15AM

  • This has got to be th worst excuse for customer service I have ever seen. I have been almost a week without being able to work and
    Hotmail could care less. Ihave had 2 identical letters from then since my account was hacked. This is the secone time I have been hacked but
    all I had to do last time was reset my password. This time I sm unable to reset my password. It seems that if you have a product, you should be willing to support it.
    Dee

    deester 12/26/09 5:56PM

  • I seem to be having the same problem as everyone noted below. Why not provide an accurate number to contact and PERSON and better your serive. Searching for help is VERY FRUSTRATING.

    Anonymous 12/1/09 11:16AM

  • Same issue as V.Muthuswami below. My decade old acct got hacked and the way I found out was thru a fraud alert. Someone tried to use info to buy stuff at apple.com. Check this out - as soon as I found out, I called Apple. Within 5 minutes I was talking to a live person, within 10 minutes my account data was changed and within 12 minutes I had a case # and instructions on what to do next with both Apple and my credit card company. Microsoft: Its been an hour and I still can't find a good contact about how to get into my Hotmail acct. Who the heck thought up sending a forgotten password to the acct that's been locked out? That person deserves a swift kick in the butt. One more reason I'm switching fully to Mac. Microsoft bites.

    hotdumale 11/29/09 11:20AM

  • My ten year old hotmail email a/c got hijacked/hacked with total loss of all my professional contact and private addresses.
    Despite my best attempts I am unable to change the password, nor am I able to invoke any help from hotmail guys.
    Customer service leaves much to be desired; with this kind of reputation, people are bound to go to other more reliable/friendlier cloud computer service providers.

    V.Muthuswami 11/29/09 6:12AM

  • Horrible! The advertisement comes right on my inbox! How acn you allow this!I am changing to othe mail box. Very disappointing.

    Anonymous 11/24/09 10:45AM

  • WOW...I guess I'm not the only one to be screwed over by hotmail, either. Yesterday, I sat down to read my emails and my account is closed! Eight years of files...POOF, GONE! You're all correct...there isn't a human, English-speaking or otherwise to speak with. I, too, have not received a response as to why this happened. It's a horrible feeling being violated this way. I was getting weird spam and so was everyone in my address book. I tried to do the right thing and report it, and they just shut me down. This has got to be the WORST service EVER!!! I hope they crash and burn and go out of business.

    Anonymous 11/12/09 11:22AM

  • i thought it was just me. i was able to check my email this morning, and tonight i'm not able to check my email at all. i am thinking of getting another email account through aol or yahoo. i have 20 messages and i cant retrieve them. I am unable to locate a phone number only an email address for problems which is stupid since i cant log in

    Anonymous 10/19/09 6:39PM

  • Nothing really important to add here just a little relieved to know this is a bigger problem than just my account. My experience so far has been unable to log in due to incorrect password and their solution was to reset my password...unfortunatley the reset they send me is in my hotmail account, makes perfect sense right?. MS has made alot of unabashed bonehead moves but this one really gets under my skin.

    anonymous 8/26/09 3:30PM

  • Yes-This sucks. When I saw Bing.com as a new thing I thought there goes my email and all the stuff in it...I saw it coming like an astroid!

    Hotmail offically sucks and I feel we should start a petition to have them shut down...I lost a bunch of important work docs and pics and information for a legal case that I am part of.

    Get your lawyers and get started on lawsuits, there is no excuse for this. I have not been able to access my account this entire week along with everyone else here!

    Anonymous 8/24/09 8:56PM

  • OMG!!! I am not alone!!! I have had my hotmail acct for 9 years.......all of a sudden the past 2 months, it's hit or miss if I can access it. it freakin SUCKS!!! Everything is in my accts. Help!! Pictures, letters....adddresses...everything!!

    Anonymous 8/19/09 11:48AM

  • IM MOVING EVERYTHING TO YAHOO I HAD ALL MY BABY PICTURES ON HOTMAIL AMONG OTHER IMPORTANT THINGS. THIS IS MY 6 MONTH TRYING I GIVE UP IT JUST A LOST. I TRIED EVERYTHING AND I MEAN EVERYTHING/MY PASSWORD HAS NEVER CHANGED ALL OF A SUDDEN 1 DAY I COULD NOT GET IN.IM FRUSTRATED I GOOGLED FOR A CUSTOMER SERVICE NUMBER THEY DIDNT WANT TO HELP ME AT ALL THEY WERE OUT OF THE COUNTRY. I UNNDERSTAND PEOPLE.THEY MUST BE OUTSIDE OF US/IF SO WITH ALL THAT MONEY THEY ARE SAVING GIVING JOBS TO PEOPLE OUTSIDE USA THEY NEED TO BUILD A CALL CENTER TO HELP US CUSTOMER ALTHOUGH ITS FREE THEY STILL NEED OUR SERVICE IN SOME TYPE OF WAY. IF ALL CUSTOMERS LEAVE AND GO TO OTHER MAIL SITES THEN MAYBE WE WOULD GET SOME HELP. I HAVE 2 OTHER HOTMAIL ACCOUNTS IM MOVING EVERYTHNG SOMEONE ELSO JUST IN CASE THEY SHUT THOSE DOWN W-O WARNING.

    Anonymous 8/18/09 9:16PM

  • Wow.. I am not alone.. I suspected my hotmail account had been hacked as well. I can't even access in my acct with a several reset passwords! I had same password for a year and all sudden I can't even get in. I was panic because I relied on hotmail acct heavily for my children's school activities and doctor appts etc.. save a lot of trouble by making phone calls. ( I am deaf). I hope I can get my acct back soon. I found an email called abuse@hotmail.com and I explained what happened to my acct. Hopefully, I get an answer and get my hotmail acct back.

    kirkpatrick03 8/12/09 10:46AM

  • Good day everyone! I have observed by the comments that within the last 20-25 days that alot of peoples e-mails have been hacked and now that is why "HOTMAIL" is totally down and no one can get accsess to their mail including me! Which I have alot of apps out and awaiting for response and I guess I will have o do it all over on another carrier, but who is going to be responsible for all our losses and why can't a large CO. like HOTMAIL see this coming!! Atleast the could have sent out or posted when we try to enter our site and a pop up over a technical difficulty has arisen, but no we all get .....d? Now what??

    FRUSTRATED!! 8/4/09 10:15PM

  • all my emails dateing from 2007 to date are now missing . every single email inmy account now gone. precious momets of my daughters and family lost. something ill never get back
    why cant hotmail have a call center just like eery1 else. they are such a big company and all they have are computer genarated rsponses.
    which dont even help . i need my life back. please help

    Anonymous 7/30/09 3:54PM

  • This has been so frustrating. I have got to great lenghts to verify my account and they send me a form letter saying how they cannot help me anymore. I am very upset with them and would appreciate any help anyone can give here.

    affonso 7/20/09 9:27PM

  • I have been having the same problem I have had my account for over 10 years and now I can not get into my emails, i have several contacts that only have the email address to get in touch with me, How do you get in touch with anyone.

    Renee 7/20/09 10:45AM

  • I've had my account for over 10 yrs and from one day to the next I cannot get on it. Completely blocked out and Do not understand why?! EVERYTHING is on the account....its the ONLY account I've got...and depended on!!! I tried resetting but it doesn't work...neither does my secret questions or anything!!!! I'm sooo frustrated with it all and do not know where to go for help?!! msn keeps sending me the same damn reset link!!! IT DOES NOT WORK!!!! What do they not understand!!!!!

    Bzeren13 7/12/09 9:14PM

  • Lord, What is going on with hotmail? You are correct, no one can answer anything...there is not even a live person anywhere. I am opening a gmail account now.

    Anonymous 6/24/09 7:29AM

  • ugh...............i can't find anyone to talk to at hotmail. i emailed the technical support that was given to me and have gotten no where. I do not want to lose all my email addresses that have taken me years to get. This makes me sick!!!!!! I was emailing out to high school and college friends my updated on my cancer diagnoses and the my involment in the for Race for the Cure in Cincinnati when hotmail closed my account. all due the fact that a lot of my old friends had changed their email addresses and they think I am spam. Unreal!

    frusterated 6/23/09 10:35AM

  • I am having major issues with this account. My account is being used for marketing purposes. My contact list is being used for that reason. I thought that's why I had to set up a password that only I know. I don't get it. I am trying to find a number to call I can't find anyone who can help

    aaaa 6/18/09 5:49AM

  • This is so frustrating! There is no one to help with the problems that I am having with my hotmail account.
    They call it customer service, but I think they have no idea what that phrase means!

    Joanne 6/9/09 4:13PM

  • Same thing has happened me too and I'm having the same problem with nobody at Hotmail to contact,,,this is a sham!

    ChristineM 6/2/09 8:19PM

  • Same thing has happened to me now! There is no one to reach through Hotmail to shut the account down. Everyone has received the email about the 2500.00 from England. Please if anyone has any idea how to shut your Hotmail account down let me know. I secured all my finances, but they have hacked into my facebook and have access to my personal information. I'm going to the police today about the problem and reporting MSN! This is absurd!

    Thank you

    BROADWAYMEG 6/2/09 10:23AM

  • Someone stole my user number and password and is out asking for money from my contact list. I cannot even get into my own account now cause he has changed the password. The hacker pretending to be me stated I was stranded in England lost my billfold and needed $2,500 dollars right away. So far I have not gotten any results from support I am very frustrated right now.

    wlvos 6/2/09 6:28AM

  • my hotmail account wont recognise my password. so far hotmail have been totally useless and i cannot find a number to ring to talk to someone !

    Anonymous 6/2/09 2:13AM

  • My windows live hotmail plus was cancelled on May 29th, 2009, since them I have try to find a way to communicate through the internet and telephone, but I have not been susseful. I only want to paid for my yearly service so I may continued to receive e-mail services. Can some inform me in what to do?

    Anonymous 5/31/09 9:08AM

  • I am really upset wi hotmail too! My account was hacked into and I just realized that we cannot talk directly to anyone in order to at least block the account so the hackers won't keep using it... I've sent them an email but have not heard from them yet! It has been over 20 hours that I first sent in the request... What can I do?

    Anonymous 5/19/09 7:10AM

  • I had to call the number 866-672-4551 they talked me thru it and had to have another account to get a new log on password. it has told me that i have tried to sign on to many times and it stil wouldn't work.

    amozon 4/10/09 8:38PM

  • I just called the number and talked to a billing person. She said lots of users are getting the same notice that they have to "create an inbox." She said there's some sort of system outage and that Microsoft is working on fixing the problem but we won't be able to log into our account for 24 hours. She also said our info hasn't been hacked, that it's just an internal system problem. I guess we'll see what happens.

    Anonymous 4/9/09 9:59PM

  • TY Anonymous. Guess we just have to wait. I found a number for troubleshooting Hotmail outages from 10a-5p pacific time/ 650-964-7200. Just gives a fast busy signal now. Maybe helpful during the day if this goes into tomorrow.

    lostwithouthotmail 4/9/09 9:57PM

  • I got the same msg. I logged on yesterday. It has not been 30days. Where is all my msgs.
    It still is not working properly.

    Customer service does not pick up/answer.

    Golly!!! 4/9/09 9:37PM

  • Same thing here...frustrated and I feel like there is no where to turn for help!!

    Anonymous 4/9/09 9:34PM

  • I need help! I just logged in to my email and ALL of my inbox emails, all of my sent and all of my saved and deleted are ALL GONE!!! What the hell is going on???" I have had Hotmail forever!!!!! Why isnt there aphone number to call????

    rraikes007 4/9/09 9:11PM

  • Tried signing into my account, but after repeated attempts kept getting the message that I had used the wrong password, and I tried resetting the password, but when I answered the "secret question" they told me i'd gotten it wrong...pretty sure I know my first pet's name...So then I opted for the option to send the reset information to my alternate address. Which is didn't. I have three other accounts for various purposes, but this was my main one. Not happy.

    Anonymous 4/8/09 2:56AM

  • Customer service stinks. There is none. During login I received the "temporarily locked out due incorrect attempts" response after two of us tried access the same account at the same time. Okay, but now it's five days later. Still locked out. There's no way to fix it other than by contacting them via my account AND A LOGIN. How stupid!

    Larry 3/27/09 4:04AM

  • You people are the least customer service oriented that I have ever encountered. You purposely make almost impossible for people with problems to contact you. Now that it has taken me over an hour to find this page. I would like to present my proplem(s) to a live person instead of presenting to you what problems that you believe that I should have through FAQS!!!!!

    Anonymous 12/31/08 4:18PM

  • Ever since you changed the hotmail page it does not print my entire email. I don't like the new look and it is not user friendly as neither is your company and their lack of customer service. You all are in business because of your advertisers, but, if people like myself and others cannot efficiently use your system we can go many other places. Where is the customer service and how can I get a hold someone??!!

    Mary 12/8/08 1:53PM

  • Submit your comment >>
  • We were able to get the problem resolved.

    My wife could not access her Hotmail account, and could not reset her password successfully (her secret question answer was not accepted, even though it was correct). She kept on looking for an answer, and found the "Windows Live ID Validation Page" https://support.live.com/eform.aspx?productKey=wlidvalidation&ct=eformcs&scrx=1

    You have to answer a slew of questions to validate that you are the owner of the account. You also need to provide an email address of where they can send you a special password reset link (she used my account).

    We got a response within 24 hours and we were soon up and running. What a relief!!

    Good luck to anyone encountering this problem. I hope this helps.

    Anonymous 8/30/09 10:06AM

  • I think Hotmail has been excellent ion responding to my needs. They appear to respond quickly and efficeintly.

    Anonymous 5/26/09 4:13PM



  Contact Information  
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Complete Hotmail customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.

Complete Hotmail customer service phone numbers and contact information at ContactHelp.com
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