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You suck! I need to exit my hotmail page and nothing happens. I called you and you would rather me struggle with a chat to person who cares nothing of my plight. Just represent your company with real human voices and the world will spin much more smoothly. Thanks but no thanks.Anonymous 11/22/13 10:34AM
Hi im in a different country.
There is no roaming on my mobile phone.
my Out look access is blocked due to a different "location".
I cant receive the passwords on the phone as i have no roaming on my mobile.
Im here for business and i really need my emailAnonymous 11/16/13 9:53AM
I got locked out of two Hotmail accounts which I have (had and linked)for over ten years because I went to a wedding in another state and tried to log on at the public library in order to access my FLIGHT INFORMATION which was emailed there. After putting in the captchas answering my security questions,giving email addresses and subscriptions,names of folders ect. I am completely denied access because I neither have a cell phone for them to text a code to nor did I set either account up with a correct birthday because that is not in my opinion secure or anyones business. I am pissed, I now cannot get into any of the websites includeing my student loans, linked in, job hunting sites, ect even locked out of FB. Also, I HATE THE OUTLOOK APPROACH. Apparantly Hotmail, msn, Microsoft, whatever don't give a damn.Anonymous 10/28/13 3:44PM
terrible customer service.
MSN has really dropped the ball. this needs attention. you blocked ME from my HOTMAIL after you allowed a hacker in. you pretend to have a way to resolve the problem. then tell me I DON"T know what the name of my 1st pet was. MSN promised a response with in 24hrs. they lied.
terrible customer service.Anonymous 10/27/13 7:33PM
this is absolutely screwed. went to my regular hotmail account, said my current password didn't work, so i had to answer all these qts in order to get back into it. Hotmail then emailed me and told me my answers weren't good enough, so i had to do it again. Finally! it let me re-set my password, only for me to find once i reset it, it didn't take me to my inbox or anything. so then i had to RE-SET it again, this time with a different password. tried that to login, again, no luck. Luckily, i have an ipad so i tried to login in there, finally it worked, and i got in to see my acct last nite, however once i tried to login again this morning ( this time on a different computer, it said my password wasn't correct! So now i have had to re-enter all the info again and wait to see if they will accept who i am on that basis, but now hotmails telling me i have exceeded too many times to login and retrieve my acct, so they have suspended it and i have to wait until tomorrow to try again. ! WTF is going on ?? I have a good password, and it keeps kicking me off!!lushiss 10/22/13 5:52AM
HOTMAIL- MICROSOFT!!!!!! HELLO!!!!!
I am trying to get in to my account for days and I cannot." What Is Going On"??? I Have Read The Comments Of The Other Account Holders That Have Written You for the past 2 Weeks and Nothing Is Being Done for All The Account Holders
( Like Myself) In Weeks . With No Replies From Your Offices At All.
I am trying to get in to my account for days and I cannot with my Password.
You Are Ignoring To Fix The Problem For The Account Holders and Letting Others Hack In To Our Accounts and Taking Our Identity. Then We Cannot Get In To Our Accounts.
No One Has replied Back From Your Offices To Any Of The Account Holders. Hotmail "You Need To" Get This Software Of This Program In Hotmail Fixed Now .!!!! Nothing Has Been Reported By Your Offices To The Media.
So You Are Just Letting Hackers In To Our Accounts and Using It For What Ever They Want and Taking Our Identities At The Same Time. Because If There Was A Problem Coming From Your Office. It would Have Been Reported By The News/ Media To Inform Us Obviously!!!! You Have Not Read Any Of The Complaints Or Have Looked In to The Website To See The Problems That The Account Holders Are Having Like My Self. No One Wants to be an Identity Theft Victim. You Are Suppose To Keep Our Accounts Safe!!!!! This Is Very Rude On Your Part.
Where is Your Technical Support / Customer Service Team?????
We Want It Fixed Now!
Thank Yougsambino1@hotmail.com 10/21/13 8:54PM
I have also been locked out of my hotmail acct. I may have considered being hacked but from looking at the comments left on this site that now seems unlikely and seems more likely that your system has malfunctioned. The support questionnaire was not helpful in the slightest and was extremely irritating and even though I entered like four passwords that have been used on that acct and listed folders that had been created it told me I had insufficient information. I really need into this acct
firstname.lastname@example.org@hotmail.com 10/17/13 8:03PM
Hotmail address book is impossible to recover - have requested assistance at least ten times -still not working-what happened to what used to be a good serviceAnonymous 10/17/13 10:53AM
I stopped at MCDONALD'S in ST. GEORGE Utah store number10803 and they would not honor my beverage frequency card. It was not even for a free one. I understand not all your restaurants participates in the McCafe beverage cards, however they should at the very least punch a hole for the purchase. it's no skin off their back. Besides the MGR. was not very pleasant about it to boot. Just thought I would let you knowchinchin 10/13/13 3:23PM
Haven't been able to access my e-mail. Apparently someone else is trying to use my account but Hotmail have given me no information about it. Being that I run my business using this e-mail account, I have lost a lot of business and money. They do take security very seriously, apparently however they don't take customer service very seriously. I would encourage anyone thinking about using Hotmail to try someone else as the chances of speaking to a human being to resolve any issues is zero.Sitravolta 10/10/13 2:29AM
i have been trying to long in my email for over a week and every time i do its asks for a code when you do send me this you dont accept it? so can you please sort this out as i am losing my temper as i got important stuff on there? so if you dont sort this out asap!!!!!!!!!!!!!!!leanne 10/3/13 3:22PM
Why do I need a security code to get in to my e-mail? I need to access it, now, it will not let me in. I have given two e-mail addresses and two phone numbers to get the code, haven't received anything yet. Am now listening to dreadful, ahhhh, musicAnonymous 10/2/13 7:06AM
I am at my wits end, does anyone know a number I can contact to speak to a real person. My account has been hacked my recovery submission form has come back twice now saying I'm not the real owner because I haven't provided enough information. I'm currently studying and I genuinely need access to me documents. I have searched the internet for just one number and I can't find anything. SOOO FRUSTRATEDAnonymous 9/19/13 7:41PM
Microsoft you people are unbelievable..
Denying me access to my own account for a year and a half now while i'm getting blatently robbed -_-
i wish one of you guys gets in the same situation then and only then you will realize the amount of destruction and stalling you're causing with these stupid security protocols of yours..
you won't get over 5000 accounts hacked if you had any "security" at all..
well thkx for nothing..you bunch of hypocrits!Microsoft taking my account host 9/19/13 1:41PM
Your services right now since been upgraded are appalling I have been trying to access my two accounts with you for the past two weeks but can't do so as you didn't inform me that you were upgrading the mail to outlook.com so now every time I go to log on to my email I have to go through security codes/questions which you ask for another email to send the code to which is also with you but I can't even access that email for the code as its the same problem! Even when you send it to your phone it says that the code is incorrect I have changed my password atleast 4 times now and getting fed up of it! I'm a student and regularly need to access my account and I can't even do that as it says someone's may be using my account even after the security questions, what am I supposed to do with this? My email is , I hope you sort this out ASAP!Anonymous 9/15/13 12:18AM
I've been locked out of hotmail because I've been hacked, i tried filling out info as best as I can to get code and tried to get of sent to an alternate email. I still haven't received anything in the alternate email and now I've lost a bunch of documents and information which is very important to myself and my business. I have seen that this has been happening to many hotmail users so I have no hope in I will be helped in my situation. Im basically informing you I will never use hotmail again and will never suggest to any one wanting to start an email address to hotmail.Anonymous 9/14/13 8:53PM
I was trying to get into my email I have had this account for years. Then microsoft said I needed a security code. I was texted one, put it in since then I am unable to access my account I am so confused unable to remember password. Do not forward to a link that will charge for their services. I want my account back I have things saved in it. I am very, very upset.Anonymous 9/4/13 7:22PM
I have been locked out of my Hotmail account for over 8 days now. It tells me to put in an alternative email address and then I do and it still does not work!!! I put too little information in and it locks me out. I have too many attempts and it locks me out!!!!!!! I see others are having the same problems why isn't anyone correcting this????? Please help!!!justinemc2005 9/3/13 2:33PM
I have changed my credit card so the auto renewal ould not be done.
We tried locking in to https://microsoft.com to update the new card number, but it is so complicated and always goes back to the homepage for hotmail.
Could someone contact me and assist.Anonymous 8/26/13 10:31PM
So disappointed of hotmail,they locked my account because someone jacked my account top of all they could not verified my account ownership when I went to the customer support page and now I lost my account where I have all my bills and medical contact for my son.they don't even have an option for you to provide other information so you could get back your account that I had for almost ten years.Damaris 8/15/13 7:53AM
I am a DEAF person since birth and I cannot
reset a password since I cannot remember the
answer to my security question as my account
was created over 10 years old now. I cannot
retrieve my emails which include my flight reservation and timetable. I believe that
there should be a class action against Microsoft Corporation.Charles 8/13/13 5:08AM
Go back to regular hotmail. I HATE Outlook. It takes forever for messages to load. You can't edit attachments like before. Outlook is always freezing up. No wonder Microsoft is slowly going out of business. I dropped MSN, so now I am CHARGED FOR HOTMAIL! I am probably going to switch to Yahoo. At least, they are trying to fix their problems. One time, MSN updated my service without my OK, and I ended up losing EVERYTHING on my computer. They were very mean and rude about fixing the problem. Bye, bye Microsoft. You won't be missed!!!!!!!!!!!!Anonymous 8/7/13 6:29AM
I'm not at all surprised to see so many messages of complaint regarding Hotmail. I was satisfied with it until you made the recent change to Outlook. My password is no longer recognised and I am unable to re-set it. Congratulations on a shoddy job badly done; we're all thrilled that we have lost valuable messages. Question: why change something that was working perfectly well? Presumable some cheapskate is making more money somehow at the expense of efficiency.
Get the job done properly, please, or like many others, I will shun Microsoft products and advise others in my circles to do the same. Dissatisfied CustomerAnonymous 8/3/13 1:31PM
Thanks, Hotmail MSN service, for complicating my life more than needs to be. Unlinking my accounts with hotmail forces me to sign out of one account before opening the other account. My husband and I used to be able to check our accounts and zoom through our emails; now we have to sign in, sign out, sign in, sign out ad nausea. You have slowed progress and taken a giant step backwards in the world of email.twehmcke 7/28/13 3:13PM
I left hotmail for Gmail I did not like the fact that they forced outlook on us. If I had wanted it I would have Loaded it. But Microsoft doesn't give one sh*t about their customers wants or needs So I will avoid all microsoft software in the future and if someone comes out with a windows operating system I going there. Keep up the lousy job Microsoft and I'm sure you wont be here much longer.jimbod 6/26/13 8:03PM
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I called 800-642-7676 and then dialed option 1 and then I dialed option 3 and I got a customer service rep and they send me a link to my current work email to unlock my account. Whomever posted this advice earlier thank you so much. I first tried calling several numbers that I found online that kept telling me it would be 100 dollars or more to get it unlocked. If anyone is having difficulties just do what I did and they will help you get into your email for no charge. Good luck,Anonymous 7/12/12 3:04PM
I have been using Hotmail for the past few Years now and i ahve to say i think i honeslty love it. It has fullfilled all of my needs since day one. it is easy to navigate, quick and efficent. I use it for personal, work and job search. Helps tremendously to keep in contact with facebook friends and well as my hotmail contacts. Love the calender its simple to Read and customize. Love the skydrive section i save documents resumes and pictures there! I have used yahoo and gmail personally those are nothing compared to hotmail. the navigation and functions sucks on yahoo and gmail. I Rate Hotmail 10 Stars instead of 5.
Keep up the good work Hotmail.Christina 3/29/12 11:49AM
Was able to re-validate myself using the password reset > contact support links. Took them a couple of days (case opened on the 6th and resolved on the 8th)
I recieved this email :
Windows Live Support Team Wednesday, June 08, 2011 8:46 AM
We are experiencing higher than normal requests for account validation, and unfortunately this is causing a delay in our ability to respond to your post. Your request is important to us, and we will respond to all requests in the order that they were received. We apologize for the inconvenience this may cause you and will respond as soon as possible.
Please do not repost your issue as doing so will further delay responses.
Looks like they are a little busy at the moment but please stick with it!
Very happy to have my account back.
b4tm4n 6/8/11 2:21AM
I decided to call Microsoft directly and managed to talk to someone about the issue who could actually be somewhat helpful. She said she would escalate my case so that it would be looked at again. Dunno if it's going to help but thought I'd let people know so that way they can try as well.Megan 5/11/11 6:57AM
Whoa, the weirdest thing just happened... Hotmail just sent me a link to change my password and it worked.
I can't say what I did (except for repeatedly saying my email was hacked) that made them finally respond.
I am so switching it out to gmail though! No more hotmail for me thanks!!
Keep bothering them is all I can tell you.
Best of luck everyone!Anonymous 2/7/11 9:04AM
On June 15th my email was hacked and password changed....same story. There is no person you can directly call. I went to email@example.com and requested a password change. On June 17th (am) I recieved the info I needed to re-set my password. All is fine now. Whew!Could be anybody 6/17/10 12:41PM
Many thanks to Hotmail--within 24 hours, my account was up and running with all my information. I hope everyone the best!Anonymous 6/5/10 6:02AM
I had a problem with my windows hotmail account. I was locked out, could not remember my password and in no way could get into my @live.ca email. I contacted this link Windows Hotmail Help(firstname.lastname@example.org) and the folks there were amazingly helpful! With their help my password was reset, I was unblocked from my account and I can now work again as my account is used for my business. Thank you so much Mia and Rhea!Tammarishka 4/3/10 4:21PM
We were able to get the problem resolved.
My wife could not access her Hotmail account, and could not reset her password successfully (her secret question answer was not accepted, even though it was correct). She kept on looking for an answer, and found the "Windows Live ID Validation Page" https://support.live.com/eform.aspx?productKey=wlidvalidation&ct=eformcs&scrx=1
You have to answer a slew of questions to validate that you are the owner of the account. You also need to provide an email address of where they can send you a special password reset link (she used my account).
We got a response within 24 hours and we were soon up and running. What a relief!!
Good luck to anyone encountering this problem. I hope this helps.
Anonymous 8/30/09 10:06AM
I think Hotmail has been excellent ion responding to my needs. They appear to respond quickly and efficeintly.Anonymous 5/26/09 4:13PM
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