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Hotmail

Customer Service Ratings and Comments

Hotmail is ranked #285 out of the 301 companies that have a CustomerServiceScoreboard.com rating with an overall score of 15.58 out of a possible 200. This score rates Hotmail customer service and customer support as Terrible.

NEGATIVE Comments

248 Negative Comments out of 253 Total Comments is 98.02%.

POSITIVE Comments

5 Positive Comments out of 253 Total Comments is 1.98%.

Issue Resolution

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Terrible Overall Customer Service Rating
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  • Hi everyone, sounds like there has been a blitz on spam with hotmail!!! I have been experiencing the same thing over the last few weeks. I'm very annoyed and I can't believe how difficult it is to address such a serious situation.
    Not impressed. I have closed my account what a pain that was!!! and have spent endless hours trying to copy contacts and any emails of importance from that account.
    I am now with another carrier and I too am telling everyone I know to close their hotmail accounts.

    Anonymous 9/2/10 5:35PM

  • I had to set up another account with Hotmail in order to get them to respond to me about the first account that was hacked into. I did this and had to go to a page to set up a new password they gave me a code to put in everytime I accessed this page. Finally after I verified some of my contacts and some of the documents that were on my account and gave them someother information they finally let me back into my old account. This took 5 days to get a response on how to do this. Once they gave me the code it took about 36 hours to give me access to reset my password. I then printed all the things that were necessary and deleted everything from that account. I then closed that account and the new one. It was really frustrating that you cannot talk to a live person about this. I am now with a different email carrier. Good luck to everyone who is having this problem.

    cardinalbird 9/2/10 1:16PM

  • I too have had my account hacked by the stranded in England bunch. Hotmail offers absolutely no help and who knows what personal info these hackers have. I am contacting Congress, they like to intrude in everyones personal life and are always looking for a bad corporate citizen, what better one than Microsoft? I had this account for 10 years and would never had expected such shoddy disregard as displayed by Hotmail.

    beachrose 9/1/10 9:31PM

  • I am highly annoyed! I have been informed by a friend that someone in London is using my hotmail account asking for money. I have been trying to delete this account because I have never been out of the USA a day in my life!! I need HELP! i HAVE HAD THIS ACCOUNT FOR A LONG TIME an this is the first time that something like this has ever happened to me. What can I do to cancel this account!!

    sisterkaren532 9/1/10 2:11PM

  • Having the same problem. Since today Aug.31.10 I have been unable to access my email account. I initially thought my internet service was down and called Cablevison. Hotmail is now asking for a password, which I supply; yet comes back saying can't access this page or Web is unable to answer at this time. This needs to be addressed immediately. Just because its a free account does not free MSN from the liability of giving us help or support. I will file claim with the appropriate Consumer Protections and Attorney Genral of the State MSN/hotmail are in until they get this corrected.

    I don't remember 9/1/10 3:27AM

  • I am pissed off they told me that if I didnt verify my account then it would be lost and now I cant get in my account they need to do something about this immediately im pissed off

    Anonymous 8/31/10 9:28PM

  • I am having the same problem that obviously thousands of others are having, hacked email account, fraudulent emails to my contacts, and blocked account so that I cannot get back in for any reason.... and absolutely no help from MSN!! Have found others who have had same problem as far back as 2 years ago.
    Same scam, no solution. I am going to the media (TV and newspaper) to expose MSN and the scam. Hopefully that will get results!!
    pforbes

    Anonymous 8/31/10 6:13PM

  • I have tried to get a response from someone to help me with the same problems that everyone else is having! Scam emails about sending money to London. Hotmail has a major break in their security. I am going to contact my local TV station and see if they can't put this out in the media. Maybe then we will get some action on this problem. I have also contacted all my friends and relatives to never, never use Hotmail again!!!

    cardinalbird 8/31/10 1:17PM

  • I have been trying to access my hotmail since August 25th. I keep getting this web page can't be displayed. I am very frustrated at msn becuase they can't seem to tell us what the heck is going on. Heck is not as harsh as I would like to say. I will be canceling my account if we are ever able to finally get on hotmail.

    Anonymous 8/31/10 8:38AM

  • Same thing has happened to me ... a fakeemail was sent out to all my hotmail contacts reporting that I was in London, had been robbed and needed money. I've been getting calls all morning from these contacts . I can not login to my account to send out an email to my contacts alerting them. I've already submitted this to acct validation but havent heard anything back. I had been having all my hotmail emails forwarded to yahoo and there it said that the hotmail account was marked for deletion ... anyone know how to address this urgent scam situation ???

    Anonymous 8/31/10 7:35AM

  • Add me to the list of those locked out of their hotmail accounts! I keep getting a message saying that there has been irregular activity and asking for verification of the account but then there's no way to verify to unlock the account. And, of course, there's NO ONE to contact to get this sorted out. Pretty outrageous.

    Anonymous 8/31/10 6:44AM

  • I too have been locked out of my hotmail account. I have had this account for over 13 years. I use for my work as well. I wouldn't mind opening a new account IF i could get to my contacts, I don't have that information down anywhere else. SO screwed. anyone at least have a phone number to call?

    Anonymous 8/30/10 8:28PM

  • I have also been unable to access my hotmail account now for about 3 or 4 weeks.
    Their customer service does not exist (non-English speaking turds). I sent a complaint to the BBB but I never heard back from them. I received an email from hotmail recently sent to my hushmail account stating that the email account that I have been trying to access belongs to someone else. When I set up the account, it was hotmail that gave me the suggestion for the email address!!
    These people are BS and so is microsoft. I want to close this email account but I can't as I don't have access to it. I am afraid that someone will use it for illegal purposes I suggest that anyone who is being screwed by these crooks continue to post online to all consumer complaint websites. Rip Off Report is a very good one. Above all, DO NOT purchase any products from these people!!! I believe that when a company or corporate entity starts screwing customers, they are usually going under.

    lee 8/30/10 11:57AM

  • I have been trying to access my account for a week now and I contacted the 1-800 number and spoke to someone about it. They gave me a online support number and emailed an alternative account I gave them but now I am very concerned reading that this is probably an issue of a compromised account and like all of you I have no way of getting to the contact list. The biggest problem is that I received an email to my alternate account that basically says it will take days to research, period. No time frame, nothing!

    Anonymous 8/27/10 1:46PM

  • Hotmail - sort out the problems for all of us. Lots of people are very distressed at your attitude. Your new Hotmail leaves tons to be desired. Why do you allow mail into my box and then when I want to forward it, you decide it is junk. Why do you delete attachments during message compilation and then make it almost imposssible to find attachments again. I am like all correspondents thoroughly 'pissed off' with Hotmail. I have taken the precaution to print off a copy of all my email addresses as I have NO TRUST IN HOTMAIL

    Anonymous 8/27/10 11:57AM

  • Unfortionately, I'm having the same issue. I cannot contact any support from hotmail nor msn. I'm extremely ticked off. hotmail is the main email address that I use and all of my contacts and everything else. PLEASE HELP!!!

    Anonymous 8/27/10 7:59AM

  • Hotmail has deliberately made getting in touch with customer support totally impossible. I signed up with gmail a couple of years ago because I was inundated with spam at my Hotmail address. Since then I've tried to close my Hotmail account and was told that the account would stay open for 270 days. Then if there was no activity, it would close. Fine. Unnecessarily convoluted, but fine. The problem is that during that time some charlatan hacker got into my account with my password and started sending spam to all my contacts including my family. Also, my contacts were sending me spam unbeknownst to them. One of my contacts, my late stepfather, was sending me messages as well. You can imagine what a sensitive issue this would be for my mother. Hotmail's security sucks, a lot. They are causing me and countless others unnecessary duress. Either fix your problems or bow out of the market because gmail is a billion times better than your crappy site. I'm not sure how class action lawsuits are materialized, but the people should bring Hotmail on charges due to their extreme negligence.

    rwhite66817 8/27/10 7:26AM

  • My problem is that hotmail closed my account. I wasn't even given the option of trying to log-in with a new password or anything else -- just closed my account because of 'possible violation of the terms of the agreement'. I have not violated any terms. If they had better security systems in place, then hackers wouldn't be as apt to access unsuspecting people's accounts. I, too, just wish I could get my contact list. Any suggestions on how to do that??

    Anonymous 8/26/10 9:55AM

  • This sucks. I have been trying to access my account since early this morning and I am really getting ticked off. I can't even get my contacts because I keep getting this error when I try to log on to my hotmail.

    Anonymous 8/26/10 9:49AM

  • I am disgusted at the service of hotmail. I started getting messages saying they had an overflow of new clients and were cutting some of the old to make space for the new. I got selected. Well i am a writer and need the service for business and when it got cut off yesterday i sent out more than 20 complaints to a variety of divisions and have heard nothing since. Someone changed my password and secret question as well. I am dissapointed and very angry at them.

    Anonymous 8/26/10 7:39AM

  • I cannot believe that hotmail will not allow us to get back into our accounts to at least get our contacts! The 'several days' that they say it will take to investigate is not acceptable. I use this address for job applications and other crucial matters. Why isn't there a phone number where you actually talk to a person??? I will never again use hotmail. Does anyone have a suggestion how I can at least get my contacts list? I am desparate at this point!!!

    frustrated in MO 8/26/10 5:47AM

  • I think we need to organize a lawsuit. utlimately they have responsibility for security and our security has been breached.

    Peobably a california based attorney.

    Anonymous 8/26/10 1:50AM

  • The same thing has happened to me today! I am unable to close my Hotmail account, as my password and questions related to it have been changed. I have had this account for 10+ years and am so frustrated! I cannot alert my 'friends', as I have no access to my address book. I really feel let down by MSN and Hotmail. I understand their not wanting to take calls for minor issues, but FRAUD--especially involving asking for banking information is against the law! And this type of scam is being partially enabled by the delay in our ability to act!

    s 8/25/10 3:34PM

  • I am experiencing the same problem - I cannot get into my E-mail account. Someone gained access and is E-mailing my contacts that I am stuck in England and in need of money.
    I need help but from HOTMAIL !

    B.C. 8/25/10 8:51AM

  • This is so frustrating that you cannot get a real person to help you. My passwords and security questions were changed and someone is sending out e-mails saying I am in trouble and looking for money. So now my account of 10 years is gone along with all my contacts. I am pissed

    Anonymous 8/24/10 3:15PM

  • Happened to me also on Monday. Came upon this site and saw I'm not the only person this happened to. Read the comment below about resetting password & it seems the Hackers can still get back in even after changing it. Too old to digest all of this, I've had the Hotmail site since '98 with no problems, now there seems no resolution from MS. ..I'm thinking the best you can hope for is to be able to get back in long enough to record contacts, then delete them and get another email provider. So far all attempts to reset have failed for me.

    anon 8/21/10 12:26PM

  • has anyone been able to get a response from Microsoft??? We are all in the same boat!

    Marko 8/20/10 8:51AM

  • I am being hacked also and it seems there is little support where I can report it to Hotmail. I am very offended by this because the hacker are sending emails to all my contacts, they are also getting messages that my email is spam. I was sent an email by several of my contacts to remove me from their contact list. This saddens me because these people once knew me as a trusted contact.

    Anonymous 8/18/10 5:34AM

  • I got my email hijacked yesterday. The hacker took over my email and changed the password and emailed all of my contacts looking for money. I tried to get help from microsoft 800 number but they refused help. They referred me to windowslive.com where I was able to file a complaint and get my password back, I have since learned it is best to call your ISP (Internet Service Provider) for help with resetting your password. Once you reset your password go onto the options section & click on more options. This will direct you to another section where you can view personal info (the hacker had changed this to their probably fake info) & had marked settings to email their phone when changes were made, they also had their email address listed as the secondary email. Thus when I changed my password the first time, they just got notice on their phone that I did that and they hijacked it again by requesting that a password was sent to the other account. So once you are able to reset your password make sure you go in and remove all of the hackers contact information or else they can just do it again. I tried emailing my contacts once I gained control, found they had deleted my contacts, and when I went to the sent box and tried to send a reply to all, it just ended up emailing the hijacker (on probably another hijacked email) and he/she knew to change it again.

    Anonymous 8/18/10 12:21AM

  • Just an update for all... apparently the only option that I was able to come up with is to piss microsoft off and they will delete the hijacked account...LOL>>>>>> I simply had to use various sorts of profanity within an email and kabam!!! email account removed from system. yea I lost 8 years worth of invaluable contacts and emails, but no one else can access the account either. which works for me. funny how they avoid you until they no longer like what you have to say and the recourse against me---- Deletion........Try it and see, it works. Thanks for the resolution Microweene......

    agenttinfoil 8/16/10 1:53PM

  • I have had the same issue with them as well and all they have done for me is blow me off. I must say that microsoft is the worst organization ever. I have supplied all info requested to get my email back with no luck I even gave them my ip address. what more could they possibly want to prove that this is my account. I am tired of messing with these low life degenerates that we call microsoft. I have made it my personnal mission to cause as many problems for them as I can. I do not really care that microsoft is a billion dollar company, they cannot push us around and screw us over at will. I will be starting a web site designed around boycoting microsoft and all products made or endorsed by them. I am tired of paying money for crapy software that is full of bugs. today I will be deleting my OS and installing linux on my box. as we all know that the linux OS is the best out there hands down. No virus issues and free of bugs. I have no need for their crappy email system anyway I will use a non microsoft email system. Please join the cause and ban these jerks. sooner or later after they have lost several million in revenue they will have to look at what they are doing and address it. hopefully by then they will be bankrupt because of their poor customer service..... Look out Bill Gates I am coming for you... you guys have messed with the wrong person I assure of that

    agenttinfoil 8/16/10 11:38AM

  • Folks,
    We all obviously have a huge problem here as many of our accounts have been "hijacked" and none of us can access vital email. We need some kind of response as to what - if any - solution there is to this and quickly. Providing us with a "tech support" phone number that goes to the billing dept isn't appreciated or asking us to pay $50 to "possibly" answer our question isn't a great idea either (note: why the heck would provide my credit card # when the hijackers could be monitoring every single key stroke I'm making right now; gee, there's a thought).

    This isn't good PR for you guys at all.

    Jeff in Cerritos, CA

    Jeff in Cerritos, CA 8/16/10 8:23AM

  • I am going around in circles, trying to access some sort of assistance! locked out of hotmail, lost my contact list and vital folders from the past 4/5 years! Won't let me sign in, can't access the forum, what now???

    Anonymous 8/15/10 7:52PM

  • SAME OLD SAME OLD- HIJACKED BY "STUCK IN ENGLAND" SCAM- NO HELP FROM HOTMAIL, JUST PHONY PHONE NUMBER, ONLY FRUSTRATION AND WASTED TIME - NO FAITH IN ANY EMAIL- GOING BACK TO LETTERS & PHONE CALLS. SOMETIMES TECHNOLOGY IS A GIANT STEP BACKWARDS

    email-free forever 8/14/10 10:19PM

  • What the hell is up with all of this hijacking!! I got it too !! Microsoft will do nothing to help. If you sign up for the new Login (LIVE ID) then you can set a new password etc. To hell with that, it still doesn't bring back all my contacts, emails and important info. I also know all my info from my account and they will not recoginize it. Even when I tried this new LIVE ID thing, I could not use my old email because they said it was already in use--SCARY--I have changed every password etc that I have at other places but still don't know if it will do me any good--getting away from Microsoft ASAP---they have let the world into our accounts !!! Those talking about a class action lawsuit ??? I'll add my name to that in a second !!

    Me 8/13/10 10:42PM

  • Well, it is OBVIOUS that everyone's information is still there, stored SOMEWHERE, as for the 'recovery' process, which still doesn't do JACK, they ask you the names in your contact list, and the subjects of some of your e-mail to verify that it is YOUR account, yet, they still can't get you into it! So, your info/contacts/emails are still there, just beyond your reach. I hope Bill Gates chokes on a silicon chip...and all his 'programmers'

    bite me 8/13/10 7:15PM

  • This morning my wife had her Hotmail e-mail account hijacked. So far, I have had to come home from work to a very upset wife who has tried to contact Hotmail and the number given in this add is to the Billing Department, who did nothingto help out at all. So far as I am concerned, I am wondering in this electronic society if it is better to go back to snail mail and mail in the checks and take this instrument of modern society and the internet and send them to Nigeria or where ever these people live and let them deal with the toxic waste from this computer. Maybe then we can identify these slime balls by the way they look, one eye mutant freaks. P.s. she was not in the United Kingdom. We are going to another ISP and to the devil with MSN Hotmail

    John 8/13/10 10:17AM

  • Thanks hotmail I TOO CANNOT REPLY or SEND EMAILS and I cannot find a CONTACT number to get help


    HOW CONVENIENT NO CONTACT NUMBER

    MMMMMMMMMMM

    Anonymous 8/11/10 1:50AM

  • I too, have had my account hijacked by the Nigerians. I am totally disgusted since I thought I had changed my hotmail password in early August the day after this happened. I am still searching in the dark for help from Hotmail. I have had this account since 1998 and everyone I know has received the e-mail telling them I am stranded in London without a cell phone in need of money! This is awful. G-mail here I come.

    Anonymous 8/10/10 2:11PM

  • My account was hacked into (hotmail) and I can no longer use my password. The person or persons who did this are now sending emails to my friends from my contact list asking for $2000 as I am supposedly stranded in Cyprus! Good thing my friends know me better! I've now opened a new account with another email service. Can't seem to get hold of Hotmail to close that account! Genie

    Anonymous 8/9/10 6:09PM

  • Well, thanks a lot Hotmail. I ask for help on your account which obviously you control but take no action on. When I ask for help, YOUR tech asks for $. How cute. So, if I don't pay; you won't help? And, I see I'm not the only one experiencing this problem of being hacked. After having faith in your system, and praising it to others; you've blown it with this incident.

    lastrick36 8/9/10 3:43PM

  • I have to agree with the majority of the comments already made. As the saying goes, "if it ain't broke, don't fix it"! I do not like this new and supposedly improved page...please go back to the way it was - this is frustrating beyond belief. Thank you! I will change to gmail if this isn't fixed!

    peppy surasky 8/9/10 1:50PM

  • My email was hacked this weekend as well and a message was sent to my contacts with a website link for a spam page. this is the first time in about six years since opening a hotmail account that something like this has happened, but one time too many. i am about 98% decided that this is the end of my hotmail account. i'm pissed and violated.

    Anonymous 8/9/10 10:11AM

  • My hotmail email was hacked this weekend and I have been blocked from emtering my account. It does not recognize my password. The police say they can do nothing, Verizon can do nothing, hotmail, this is your system, I see form the other emails behind mine that I am not the only one. Oh, I am supposedly stranded in England and the hackers are emailing all my contacts for money. Can you fix this problem please?

    Anonymous 8/8/10 10:52AM

  • I will add my own comments to the already long list of woeful complaints since you ruined what was a pretty good set up under the banner of 'new improved'. We can no longer get what we want as quickly and easily as we want as far as messages sent or received is concerned. It seems incredible that so many available big brains ca come up with a new set up that is so frustratingly brainless in design. SHAPE UP. Go back to how it was, sack the morons who came up with the 'improvements' and learn from your bewilderingly asinine errors

    disgrunto 8/7/10 3:00PM

  • Hello.

    Why can't you leave "well enough alone"?
    For the last week since the so called new
    improved hotmail made its debut, I have not been able to send new emails or replies to
    those that I have received.

    This is most frustrating and I too have lost
    faith in hotmail as a dependable internet
    server.

    Outraged!


    Anonymous 8/6/10 3:53PM

  • I've been trying to send emails to reply to the ones I received and can't. I go to the "new" email screen and within two seconds, the screen disappears and you have no time to insert a contact name or compose your reply. This is ridiculous and time consuming, as well as time wasting. I've been trying to find a support telephone number since midnight last night and just found this page. Can't anyone help with this problem and the others listed or are we too low on the ladder for someone to care? Why fix it if it wasn't broken?

    Very Frustrated and Angry 8/6/10 9:39AM

  • I was hacked a few days ago, I'm on the a private forum just now trying to get it sorted! Customer support seem so apathetic and saying they can't verify whether info I'm giving is OK or not cos it'll be a "security risk" if they do!! They don't care that my security is at risk!!

    The hacker changed my password & security question and started emailing my contacts that "I'm stranded in London, please send 800 pounds".

    HR9 8/6/10 5:20AM

  • I was hacked into also a few days ago ... . i have tried sending email back and forth to Hotmail support with no assistance sofar ,, it really sucks ,,I keep getting told that this account is not mine but if that were true why can i still access other programs using my hotmail address as a log in name ,, odd since the up grade everything sucks and NO support ,,,,, guess Hotmail will loose yet another customer ,.

    angrywithhotmail 8/6/10 1:13AM

  • I have had the exact issue happen to my account. The criminal impersonated me and claimed I was overseas and needed money. My password and security questions have been changed. Hotmail has no customer service number and their online help is USELESS! abuse@hotmail.com is the only hope I have at getting my account disabled. This situation is also happening in facebook. So change your passwords regularly!

    Anonymous 8/5/10 7:03PM

  • Oh no!!! I came here hoping to find a Hotmail customer service phone number and all I find is a billing # (sure, they want their money) and more poor schmucks like me! I too was hacked this weekend, on 8/2/2010. My Hotmail account AND my Facebook account are lost to me. I no longer have access to either one and the Nigerians have sent emails to all of my contacts saying that I'm stranded in Wales and need them to send $2400. I know it is Nigerians because the last time I was able to get in Facebook had a screen that said Nigeria was the location of an "unauthorized login attempt". The worst part is that I pay for my Hotmail account, it is NOT a free account, and now I do not have access to it anymore. I am going to try contacting the FTC and the FCC about this...too many people are experiencing the same problem at the same time, this can't be a coicidence. I urge everyone to do the same thing and/or maybe some TV news stations...if anyone has contacts in the major networks now would be a good time to use them. Good luck to everyone and I hope you will post any progress you make.

    Anonymous 8/5/10 5:22PM

  • I was hacked too few weeks ago and has sent many e-mail to hotmail customer service to get the solution but every time they said the information i have provided them are not suffisent. So, now i give up and thinking to open a new e-mail address. But, never to hotmail. Probably Gmail is the best.

    Dai 8/5/10 3:12PM

  • my folders are all missing my sent file is gone ALSO...what is going on. I have never had any problems with hotmail before.. can someone help with this problem? How the devil do we get to talk to someone without paying. I am not paying for somethings you did.. it worked well for years and now it is all gone. I am sick over this. I am very busy and really don't have time for this. I notice last night I could not find the my sent files.. now this morning my folders are all gone. I have very important information in those folers. ughhhh

    Edbear 8/4/10 4:21AM

  • The new, post-July 2010 Hotmail is infuriating. I can no longer see all of my e-mails listed serially; they're grouped into Conversations. I can't download documents into an Office application; I have to edit them in the browser. Does anyone know of an e-mail service that is not designed for 15-year old girls with lots of time and no responsibilities? Note: Hotmail has no customer service, so it's foolish to give it a rating.

    garner_stuart 8/3/10 9:12AM

  • What the heck is going on guys. I too am the victim of a hacker that has emailed all of my hotmail addresses that I am in Cyprus and need $1800. I have notified Facebook and my account has been shut down. I have tried to change my passowrd 50 million fickin times!!Its like a dog chasing its tail! I dont have time for this crap. I want my hotmail and FB account back!! Dear GOD this is so very nerving and I have had hotmail since hotmail WAS FICKIN invented practically. So what up with that? U request to change ur password and it refers you back to your hotmail account that you can't get into to begin with. It asked that you refer to another email address SO A NEW PASSWORD CAN BE EMMAILED but NOOOOOOOOO it doesnt give you the option to insert it..it will only allow you to put your hotmail address in. So what the heck! Isnt there anyone to help in this matter or do YOU GUYS NOT GIVE A DAMN!!! Are we a bunch of pissed off people who cant get into our accounts and your just sittin back laughin! It ain't funny!!!!

    Anonymous 8/2/10 3:02PM

  • I just got hacked over the weekend, and the only way I found out about it was from my friend's brother who texted me. My friends and family got info about me being "mugged in London" etc. These a--holes changed my password, and my best friend's name and I can't seem to reach anyone for help. I can't even begin to imagine who else they're bugging for money. Meanwhile I have to wait to see if hotmail will even contact me. They need a number like a 24 hour hotline to where someone here in America can help. I want someone to help me, that can speak my language and not brokenly I might ad. As soon as I get my stuff back up, I'm closing out the account. F--k hotmail !

    Rio 8/2/10 2:53PM

  • I don't know if anyone on your end even reads or cares about these comments, but I will add my own. Since you upgraded Hotmail a couple weeks ago, I have been unable to send, forward or reply to any of my e-mails. I have gone through a Kafka-esque process of trying to get "technical support" from you (which I now believe does not exist) to solve my problem -- to no avail. I am just forwarded to some pay site called "Just Answer" which I forked out 38 dollars to and still got no answer. Apparently, the only way I will be able to use Hotmail now is by forking over 200 dollars to buy an new operating system, Mac OS X 10.5 or higher. I have a better solution. It's called G-mail. Thanks for nothing, guys.

    Anonymous 8/2/10 10:55AM

  • My my e-mail account was hacked into and someone is thring to get everyone of my contacts to send them money to Crypus, Turkey. I can't get any help from these Hotmail people. If any one knows of any help please let me know. Tony Smith

    escapemassage22@hotmail.com 8/2/10 9:15AM

  • the customer service sucks!!!

    Anonymous 7/31/10 9:47AM

  • I also was hacked into this morning with no help available. I am so frustrated.
    I wish they would help us.

    Anonymous 7/31/10 8:11AM

  • I am locked out of my account and can't get in without getting into my account. There is no help. I found a place to email but, of course, have received no reply. I know my password and my secret word, but they aren't working. I don't see anything in the media, but my guess is that this is rampant after their 'upgrade'.

    haywardteacher 7/30/10 8:31AM

  • Hotmail has the WORST customer support I have ever seen! I am the victim of fraud, someone hacked into my account this morning, and after 8 plus hours of on the phone to techs, Microsoft, filling out password reset forms, etc...NOTHING! There is NO ONE TO TALK TO, and NO SENSE OF URGENCY!! This is FRAUD, an FBI concern, and that is probably why the hackers love Hotmail....there is NO RESPONSE, therefore, alot of TIME to do the damage! We are told to WAIT for 24 to 72 hours via the "instant reply message" and if you don't have enough info, you are supposed to go back to the site yourself.NO ONE calls YOU....NOTHING!! In this day of computer wizards and genious, you would think there would be someone, somewhere, we could PAY to get this resolved. There is a gigantic business out there for someone that can figure this out. I don't buy the "free" hotmail excuse....it should be SAFE from hackers, and there should be SUPPORT if we are using YOUR name and services, MSN!!!!!! Terrible!! F+++++++++++++++ Going to the FBI!!!

    Very Frustrated 7/29/10 5:00PM

  • You would think that after ALL of these terrible reviews of Hotmail that SOMEONE would want to rectify the problem. I was locked out of my email acct a few weeks ago and couldn't get any help either. I spent about 2 hours researching someone to call and finally began just calling all kinds of numbers, corporate, as well. I kept what Microsoft calls customer service reps on the line for hours. I figured if I'm not going to get help, they are not going to be productive either. I threatened a class action law suit and just kept yammering on. About 30 minutes after I just had to get off the phone, an email with my recovery info came through. These guys are impossible and should be put out of business.

    lzaris 7/29/10 9:57AM

  • Totally agree with all negative comment about Hotmail "support" completely f*****g useless. I'm changing my account, hopefully to somebody who gives a s**t

    Anonymous 7/29/10 4:49AM

  • Hotmail launched an upgrade on July 28, 2010. Due to this upgrade, I can no longer send new emails nor reply to those email I have received. The customer service line refuses to offer any help; saying that you can only find answers to your questions through their website. The website does not offer any solutions to this problem and the "Ask a question" forums go unheeded as well. Their email service is now rendered completely unusable.

    Mcat123 7/28/10 7:47PM

  • Wow, I thought I was an isolated case, there seem to be hundreds of posts here all hotmail hacks with similar scams involving England. Should be a news story, how many will be afflicted before it is news?

    Anonymous 7/28/10 6:30PM

  • Someone hacked into my account and is sending porn to ALL of my contacts. Deleting my account has not stopped it. Of course, I can not get a hold of Hotmail for advice. Emailing support did not help, I got 0 response...

    msilv06 7/27/10 8:01PM

  • I have been trying everything to get into my hotmail account. There is NO support system to aid me on this site. UNLESS I want to PAY for it. I have had my account since 2000 and someone hacked into it recently and therefore I cannot get into my account. I think it's rediculous that there is no one online that can help me to set my account password back to what I want it to be. I am switching over to Yahoo. Just incase YOU do actually read these...my account that I'm having a problem with is dittome@hotmail.com IF you care to reach me, I will temporarily have access to sweet_ms_behavin@hotmail.com

    Anonymous 7/24/10 9:58AM

  • I think hotmail is full of S&*$ I have been trying to contact someone because my account was hacked into I can not remember my alternative email because they changed everything. I use that account to set up my myspace account so now everything is crazy i hate that i can not contact anyone if I had to rate them it would be a F Customer Service what customer service they do not have one i think that is awful you can not even cancel your account if you need to

    Anonymous 7/23/10 1:43PM

  • My account has been hijacked, the password has been changed and the "secret question" is in Chinese. Calling Hotmail Billing has not helped, they told me to wait another 48 hours for a response from my email complaint. Hotmail sucks, they need much better support. Next time I'll try Google gmail!

    eberlinusa 7/23/10 1:40PM

  • I just found out I was hacked into this evening, when a friend called and said I was in England and need $7500. I can not find a site to talk to a person to help me with this. I "Chatted with one guy who told me to go to another web site and I got no where. This sucks. Hotmail needs to have people, to answer our questions and help us figure it out.

    Scottdui1 7/22/10 10:24PM

  • same thing to me. hacked on the 21st and no luck with MSN/Hotmail. Just trying to talk to someone to cancel my account so they don't keep emailing all my contacts asking for money. Someone help us.

    tjs 7/22/10 11:29AM

  • My hotmail account and facebook account were hacked into and my passwords were changed and trying to reach an agent is like trying to wipe your butt with no hands, there support is useless and unaccomodating.

    mphhogwild 7/20/10 10:30PM

  • For goodness sake someone answer all these questions about hijacked accounts...please. My account was hijacked this weekend as well. I telephoned the police to see if they could help because I tracked down the address and phone number where people were asked to send the money, but the police cannot help. Hotmail have been worse than useless - GET YOUR ACT TOGETHER HOTMAIL and help us out.

    Carolann 7/19/10 2:07AM

  • Same thing has happened to me. Can't get into my account and they are trying to scam the contact list of people with the London thing. Frustrating not being able to talk to anyone for help.

    Annoyed 7/17/10 4:50AM

  • Just today I cant get access to my hotmail account and suddenly the password I'm using is not accepted and then I received an email in my yahoo account from me that I was in London and was mugged and needs fiannacial help. I tried everything but can't fic it because he even change my security question. Hotmail sucks becasue they cant even provide how I can restore my account.

    ligaya 7/15/10 5:01PM

  • I am having difficulty to reset my password and hotmail doesn't make it easy for users. there is no phone contact to call, please help. Thanks.

    Anonymous 7/15/10 12:55PM

  • I am running into the exact same issue - someone hijacked my email account. I went in, changed my password, got out and that night they tried again and ended up locking my account. I have done the "reset password" and all other things they list and still can't get in. This has been going on for 5 days now. I haven't been in my hotmail account since 7/10/2010.

    schesst21 7/15/10 11:53AM

  • I have had several requests apparently coming from Hotmail customer service asking for personal information, including my hotmail password. I knew that these requests were bogus. I asked for the name, address and telephone number of the person writing to me but there was no answer. How can we stop this kind of abuse of the hotmail system by people trying to hack into others' email messages and other information. We need help from the Hotmail Management.

    Anonymous 7/13/10 10:59PM

  • My father-in-law was locked out of his account and tried the "Cyber Hotmail Void" to get it re-set. Found out his account had been hijacked by the Englad money scam group sending to all his contacts wanting money for a lost wallet story. Reported that plus several validation information to confirm his identity but still refused a reset of his account. Would not recommend Hotmail to anyone.

    Edgar 7/8/10 5:27AM

  • I too was hacked bythe london gang since the past four days I have tried to reset a passwsord--no go--sign in using their crazy leter. tried their sound number. still not getting in. Like everyone else I have been all over the web plus sending emails from another account. Stilll no solution nor word from support. How is Gmail??

    Anonymous 7/6/10 5:32AM

  • Me too. On July 3, My contacts got a false message stating I needed help, that I was in London, got mugged, etc. Now I cannot get into my account and Microsft apparently is struck dumb. It's been three days, no help from Microsoft except for referring me to a useless forum.

    Anonymous 7/5/10 6:58AM

  • this is crazy, why hasn't msn hotmail provided better security? my account was hijacked this weekend and i can not function for work! no phone support, just some one answering for billing in another country. there in lies the problem.

    Anonymous 7/5/10 5:19AM

  • Me too!

    My hotmail account has been hacked and I can't change the password. My contact list is gone, also.


    This seems like a criminal act. Not only were the
    hijackers breaking into my personal account, gaining access to my personal information,
    but soliciting money from friends, family, coworkers, business associates and more.
    Are there any consequences for the people who did this?

    Anonymous 7/2/10 9:47AM

  • I don't know if my account was hijacked and started spamming people or what but yesterday I was in my mailbox all day long at work, then on my drive home I realized my phone wasn't sync'ing anymore it was saying "Authentication Failed". So I get home and try to log in from my PC and get a message stating my account had been closed due to a Terms of Use violation! I tried contacting hotmail support but had to great a new Windows Live account to do so! I called the phone number listed here and the lady was very nice but said whenever they receive a complaint of high volumes of email they will close the account without notice. So now I am without access to my email, contacts, files, communication with peers for a project, I am currently looking for a house and have inquiry replies I'm waiting on, also have to applied to a few jobs and emailed employers waiting on responses. Now if someone tries to email me they receive a bounce back message! UGH... this is absolutely ridiculous... great things like this happen to members of 7 years I suppose.

    jheezy 6/30/10 5:39AM

  • today is the 28th of june, and too have had my hotmail.com account hijacked...
    "help i've in wales, and i've been mugged"
    they changed my password,
    and my security question.

    I wish that i could just get some stuff off it.

    Anonymous 6/28/10 11:24AM

  • I'm having the same issue also, but this hacker seems to have also changed my secret question so I guess it's all bye bye to my hotmail account. This is so messed up and unfair.

    Anonymous 6/27/10 1:10PM

  • My account has also been hacked while i have been "mugged" in London. I am so sorry to you others that have also been hurt while on vacation ;) I am very frustrated with Hotmail's customer service..I cant get a reply back and with all the folders and even my retirement and such all get emailed to this account...WHAT TO DO!!!

    cliberty9806 6/24/10 12:48PM

  • Hotmail are refusing to let me back into my account even after I have submitted very detailed information to prove who I say I am. Somebody/ or more likely a computer has hacked my account, my contacts were sent an e-mail. I have explained all of this and despite the fact my password has never been forgotten or changed in all of the years I have used the account I have no help retrieving it. This is inexcusable, there isn;t even a number to call. My advice... choose a different e-mail provider.

    K 6/23/10 5:02AM

  • same thing I got hacked because I sent my password to a hotmail.com message that was sent to me big mistake turned out to be bogus and whoever used my email account to send an email to my contacts a scam about sending money to me in england.

    Anonymous 6/22/10 12:28PM

  • Just like one of the earlier report my email was hacked into today Jun 19th, 2010. A mass email was sent to my contacts including a "no reply" account. I am trying to navigate to find out how to report this to hotmail.

    cap9006 6/19/10 8:09PM

  • Someone hacked into my hotmail account and sent a mass email to just my contacts including a "no reply" business account (duh). I did the right thing and reported it to their abuse dept. and asked them what to do. They closed my account for breach of terms of use. So I am closed off from all my folders containing vital confirmation numbers, passwords, etc., plus personal info. Anyway to contact Live Help for actual help? NO. Can I get to my folders? NO. This is so unfair as these are my folders with my info and I should be able to at least transfer that info. It's like being locked out of my house for something I didn't do.

    Anonymous 6/17/10 7:23AM

  • I also was hacked and can't get my email back..no support, no phone number, no nothing!!! Tried their Live Solution Center....that was useless...if you answer a question wrong, it's all over...the pin # they gave me to communicate doesn't work..used it once, and now it's incorrect!!!
    I just want my email folders back, have lots of info stored there that is useless to anyone but me...

    avlady 6/15/10 10:11PM

  • Apparently a hacker got in to my account, sent a mass email to all contacts requesting money because I was mugged in Malaysia. A friend actually corresponded with the hacker, thinking I was joking. I have tried for 2 days to reach hotmail and report this but I can't reach a live technical support department. I'm infuriated that there is no phone number or even a chat online with a tech for these types of issues.

    heyjay113 6/11/10 10:26AM

  • Hotmail or MSN will never respond so the best thing you can do is change all your other passwords for accounts i.e. facebook or close them out. In the USA put a credit fraud alert on your credit, call the bank and stop any suspcious charges and anything else you think they may have access to. Also open up a temporary email account and email your old address telling the hacker you are on to him and no money will be sent.

    Anonymous 6/7/10 12:46PM

  • i see i am not alone as it appears many of us have been stranded in the uk. i've tried contacting hotmail w/o success. my password and personal question was changed. if any one has a contact # at hotmail. please post it. dang, i had the account for over 10 years. i had to reopen an old yahoo account but want my hotmail account back!!

    kj

    kj 6/7/10 11:29AM

  • I also just noticed that all my account information was changed and that I cannot get into my account. My paypal account was breached. I can't access that. I am really UPSET. Microsoft will not respond timely to anything. Microsoft claims malicious software or malware or worm, but yet, since this is something going on since 2009, they can't figure out how to stop it, let alone release it to the public so that it can be identified and stopped?

    This is their personal problem and unlikely something the end-users could have prevented. Hard passwords can be broken too. Especially if Microsoft is the one that is really broken.

    Anonymous 6/5/10 7:24PM

  • My situation is slightly different. Yes, my hotmail plus account was hacked and I was supposedly in London and needed $1,500, etc. My password and question had been changed. However, I did reach a kind soul at the billing desk who helped me change my password and question. That's how I knew about the message that went out. She suggested I report the situation to abuse@msn.com, which I did. I'm sorry I did. The next day and since (almost a week), I was closed out of my account. What's up with a company that doesn't have a phone number to plead your case. As a customer, I am OUTRAGED!

    Anonymous 6/4/10 7:11AM

  • How do I FIX THIS? I am also in London--I just want my contacts back--no word from Hotmail. Seriously, a phone number would help!

    Anonymous 6/4/10 6:24AM

  • Stuck in London hacked me as well. no love from Hotmail - I reported abuse and reported on Internet crime website through FBI..

    Anonymous 6/4/10 3:55AM

  • I'm right there with you -- only I'm supposedly stuck in Nigeria. Can't get into my account, can't access anything, and there's NO ONE to talk to!!! If I ever get someone's attention I'm cancelling Hotmail and going with something else. But this is a bit of a disaster right now as I'm in the middle of a project and can't access any emails.

    Anonymous 6/3/10 9:28PM

  • My story pretty much follows right along with all the others, about being in London, mugged, etc. My secret question was changed as well, and I can't get access to my account either. Hotmail is of no help whatsoever. I reported this over a week ago, no response at all. I followed up by emailing the ic3.gov and filed a report.

    kit 6/3/10 4:00PM

  • My Hotmail account was hacked last week also. Same MO as others have described - the frantic e-mail about being mugged, and needing money fast. The hacker changed the secret question, and my alternate e-mail so I couldn't recover and change my PW. At first, I saw these posts and figured Hotmail was ignoring me, too. Amazingly, out of the blue I received my PW reset instructions and am back to normal. It took about 3 days vs the 24 hours advertised. There does not seem to be any long term damage to the account, although I think I am going to remove my contacts, as nothing on line is truly secure - too bad. For the writer who couldn't get back into the reset page to enter the PIN, I had that problem too. It had to do with a link on the top of the help page that said something about exit PW recovery process. Fool with that, and maybe you will get back to the page where it asks for your reset PIN.

    dickbelle 6/2/10 6:04AM

  • I too have been hacked with the London story.

    I sent up a Private Forum using the link and the PIN hotmail gave me. Now I can't get back to the private forum even using the link Hotmail sent me. The link now just takes me to a random help page with no connection to my Private Forum. Any ideas about how to get back to the Private forum?

    Anonymous 6/1/10 2:27PM

  • Someone has also hacked into my hotmail & gmail account stating I was robbed and stranded in the UK and to send 1100$ to a billing address. I also found out through friends that the person is still replying to my emails and I have no way to stop them as they have changed my password & secret question.

    PLEASE HELP!!!!!
    An actual support phone number would be great! thanks*

    nix 6/1/10 1:17PM

  • Someone hacked into my account last Thursday saying I was in London and needed money. The hacker sent email to all my contacts. I contacted Hotmail and still have not received a respond! I can't get into this account and get to my folder and information. Customer service doen't exist with this company. I am very upset! I had to contact all my friends and setup a new email address.

    Anonymous 6/1/10 9:40AM

  • I have had the same hotmail account since 1999. My account was closed without my consent two days ago. I have submitted a ticket and called Microsoft support several times since then. Customer support tells me they don't have hotmail phone support and they direct me to some support websites. These don't help either. Will submitting a comment about Microsoft's terrible customer support in regards to hotmail make a difference? I'm afraid the answer to that question is no.

    Anonymous 6/1/10 8:38AM

  • From what looking at I've been reading I'm done with Hotmail. I've already switched my account over to Gmail. They are so much easier and nicer to deal with.

    Anonymous 6/1/10 7:58AM

  • I've been hit by the same person/virus/dirtbag. Can't get into my hotmail account and I have gotten no response from anyone. Also, I can't close the account. To whom are people reporting this?

    Anonymous 5/31/10 10:56AM

  • I too have been hacked with the scam about money being sent to London. This happened last Thursday and I still can't get Hotmail or MSN to respond either. Very frustrating when you can't talk to a "real person." I too only want my contacts and folders back.
    I have notified local law authorities and FBI so we will see if the guy in London gets away with it..

    Anonymous 5/30/10 8:22PM

  • EXACT same thing happened to me. My hotmail account was hacked, password was changed, and a spammer sent an email to all my contacts about me being stuck in London needing money. I started to Identify Verification process which Microsoft requires, but despite being told it would be resolved within 24 hours, we're now sitting at over two days--and I've heard NOTHING, NADA, ZIP. HATING MICROSOFT/HOTMAIL so bad right now.

    HateHotmail 5/30/10 10:22AM

  • I am in the same situation--on Monday 5/24, a hacker got my paid MSN email account sent an email to my MSN contacts saying I was stranded in London and needed money. The hacker also changed my Facebook password. I notified MSN and Facebook at the same time...absolutely no response from MSN, Facebook had my account temporarily disabled quickly. So nice to pay for absolutely zero customer service from MSN.

    MSN stinks!! 5/30/10 8:28AM

  • I am in the same situation as the person below. They stole all my contact info and sent an email asking for money. They hacked into my facebook account from there. No one is helping me. I keep trying to find a number to talk to someone and it keeps telling me to log into my account. Guess what!! I can't! and that's why I need to get a hold of someone.

    Anonymous 5/28/10 7:19AM

  • I am also a victim of being hacked! they have asked all my contacts for money. I am locked out and need to know how to get back in or at least get my contact info. This is a bad situation and I am not able to get support or direction on what to do.How can I report this?

    Anonymous 5/28/10 6:32AM

  • This is the exactly same thing happened to me. I found my hotmail.com account be hacked last Thursday (May 20th). I reported the problem in the same day. I never received any response from hotmail. This morning, when I tried login, I was told that my account be canceled. I am not sure how can I get my contact information back.

    WHZI 5/27/10 12:02PM

  • I got a shock this morning when I tried to access my PAID hotmail account. My account has been closed! After an hour of searching I finally got a phone number for Billing customer support...only phone number available. I am paid up for another four months so that's not why my account was closed. About a month ago, I got an email from a friend that had a link to click on. I did because I know my friend. BAD MISTAKE! It was a website that sells pills in Canada. That website stole my whole address book and has been sending emails out under my msn.com email address! I had to send an email out to my whole address book and tell them not to open anything from me until further notice. I could hang the culprit up by their balls until they die! I am SO frustrated that there is NO way to contact customer support by phone about this!!! No problem talking to someone about billing tho! Guess I know where their priorities are, huh? I've been a paid msn.com customer for YEARS! This sucks. I will no longer recommend a paid hotmail account to my friends.

    Frustrated beyond words 5/27/10 9:13AM

  • Yeah, this is rediculous trying to get in touch with hot mail for help and then they want money! OH THE HOLY BUCK!! I guess I'm thinking I'll go to Yahoo! I worked on these problem for 5 hours last night, with no resolution. Why is it so difficult to contact someone for help. It's BOGUS!!!!!!!!!!!!

    Anonymous 5/27/10 6:40AM

  • Same thing as stated in all the comments have happended to me. The person's name is Tony Maxwell from UK London. He sent out emails to all my friends saying I was stuck in London. He took over my facebook account and he had the nerve to call me and ask for money. I am sure he got my cell phone number from one of the emails. All I want is my contact list back, he can have the account. I need help!!!!

    Anonymous 5/26/10 9:05AM

  • Someone hacked into my account sending hyperlinks to all of my contacts about buying drugs in Canada. I couldn't get this to stop either, then hotmail (msn.com) closed my account without any warning. I lost over five years worth of business and personal contacts.

    I initially contacted then to get them to see, if they could find out who hacked my account. I did receive an email from them asking me to send them the orginal email used to hack my account. I didn't have the original email used to hack my account, so I told them, I would send one that was forwarded to me by one of my contacts. Guess what, no reply, they just closed my account!

    I am using Google from now on, no more MSN anything for me ever again, they at MSN stink!!!

    Google Rocks 5/25/10 9:19AM

  • The same EXACT thing has happened to me. Someone hacked into my msn account and had the nerves to tell me to deposit 100$ into a Liberty Reserve account or else he would take over my account and not supply me with the password. He has also reset my security question. This same person has also taken over my Facebook account blocking me out of it but I tell you what, he/she wasn't smart enough to figure out when they emailed me to my work email from my own msn account demanding payment, little did he know that I work for the Sheriff's Office and you best believe that I am doing everything I can to get my account back so that I can close it. I think that MSN are very inconsiderate people as I have sent them at least 6 emails and I have not heard back from them and this happened to me almost a week ago. At least Facebook is corresponding with me trying to help me get my account closed through them. I would NEVER in a million years give MSN my service and would never recommend them to anyone. If nothing is done on my case, I will too be pursuing legal actions against them. Good luck to everyone!!!!! We have to continue to keep onto them because if not, msn, just as well as the hackers are winning!

    mztnjones2 5/24/10 12:20PM

  • Same problem as many of you -- some moron hacked into my account and sent an email to all my contacts saying I was stranded in Wales and needed money. It has now been 16 days and Hotmail still hasn't resolved the issues ... meaning this guy STILL has access to my account. I am appalled at this horrendous service and wonder how a multi-billion dollar company can get away with this with no repercussions.

    IHateHotmail 5/24/10 6:13AM

  • I hear you, i lost thousands on my business and I am going to sue microsoft for not fixing the problems....

    veryfreakinangry 5/22/10 9:21AM

  • HOLY CRAP, I GUESS IM NOT ALONE IN THIS. I HATE HACKERS AND MAY THEY ALL GO TO HELL. CHANGE YOUR PASSWORDS ON ALL YOUR BANK ACCOUNTS AS THEY GO TO YOUR EMAIL ALSO, CRAP CRAP CRAP AND HOTMAIL HAS NO NUMBER TO CONTACT. THANKS ALOT HOTMAIL. OH AND THEY GOT MY FACEBOOK ALSO.

    JAKERS1966 5/21/10 11:27AM

  • OH MY GOSH---I can't believe so many other people with my problem, I don't feel so alone now. THIS IS RIDICULOUS, I was unable to access my account as of Monday the 17th. I get a call from a friend saying he got an email from me saying I'm stuck in London, no money & no wallet, etc. So ludicrous....I have tried everything and been getting the runaround; filling out forms on-line, waiting for someone to get back to you "within 24 hours", ha. I'm ready to tear my hair out. I need to get back into my Hotmail, if just to shut it down as I don't trust it anymore. I need help, this is beyond frustrating!!!!!!!!! Dana in MN

    VikingsDoll 5/21/10 7:56AM

  • Same thing happened to me, my email account was hijacked on May 17, 2010....lost all contacts and some info in my folders I need send to another email address I have set up..why is there no way to talk to a live person about these problems, I'm very ticked off right now with this technology!!!!!!! I made another report and have heard nothing yet. I hope that the people whose email accts were hijacked can at least get back their contacts.....the perpetrators need to be caught and punished!!!!!

    Anonymous 5/20/10 7:29PM

  • It happened to me too, someone hacked into my hotmail and now I can't get into my email account and I've been using it for the past 6 yrs worth of business clients and important information. I feel so disgusted by these freakin a**holes idiot sh*thead..ugh... they sent all my contacts a bogus email stating I'm stranded in London and need money asap b/c my unknown cousin needs immediate surgical done in Malaysia. I swear, its soooooo irritating to deal with this kind crap!!! Why Hotmail has to be so complicated and unable to reach customer help when you need it!!!!!

    I Hate HACKERS!! 5/20/10 6:14PM

  • The same thing has happened to me--an email to my contacts telling them I'm stuck in England. Now I can't get into my hotmail account--it says I have an invalid password. Does this mean someone is in my account and accessing everything in it? This is so frustrating and scary . . .

    teach 5/20/10 3:34PM

  • What I am going through to ask one question about why my reply and forwarding of Hotmail emails does not work is super ridiculous. I have had to do too much searching to even find this page. I resent the offers of help that come with a "bill" to pay to get an answer, for some glitch in hotmail service. donna

    dskellchock@hotmail.com 5/20/10 2:04PM

  • Seems to be an ongoing problem, just a little! Just happened to me too. I am dropping hotmail regardless. Been on the phone all morning, can't find a phone number for them either. Change all your passwords and contact info.

    Anonymous 5/20/10 8:51AM

  • Same thing. Got hacked and hotmail closed my account. And it seems impossible to contact them for help. Service in the old USA is non-existing.

    Anonymous 5/20/10 5:55AM

  • I had the same thing happen to me. My account was closed as a result. I haven't been able to get anyone to contact me regarding this issue either. There are items in my email folders that I need to have transferred to a new account. How do I go about fixing this? In addition, is there any way to prevent this from happening again? It's such a nuissance as I always felt secure in having an account with Hotmail...then this happened.

    jeanmb25 5/18/10 10:19AM

  • My hotmail account was hacked a few days ago - I can't log in and some *()&(&^ is emailing all my contacts looking for money and using my MSN to talk to my sister among others!!! I don't know how to stop this. Can anyone help? Is there customer service that I can email? Please help.

    Thomas Johnston 5/18/10 6:29AM

  • I,too had the same experience. My account was also hacked into and a malicious email was sent to all my contacts. I sent a complaint and got a reply, but after I replied with details, I never heard back. A few days later my account was closed. Again I contacted Hotmail on line and supplied information requested, but never heard anything again. All my saved emails and my contacts are gone. DO NOT DEPEND ON HOTMAIL FOR SUPPORT!

    Anonymous 5/16/10 1:30AM

  • I am having the same experience as everyone else. I did exactly as I was instructed and was given a private discussion forum that I have put all the information in to. I have not heard a thing, no phone number to call. It was a malicious act that changed my password and sent out emails to my contacts asking for money. Microsoft needs to support us in such an event. I have items in my account that I cannot lose! I have used this account since 1999.

    Anonymous 5/13/10 6:15AM

  • Good grief!! Some one has hacked into my account as well sending crappy ads to my contacts. How do I get this to stop?? I cant find any costomer service numbers for hotmail

    Anonymous 5/12/10 11:14AM

  • Lost my account due to no fault of my own. Had my address for years. No service, no response. No nothing. Thanks for nothing. (Same comment for me)

    Anonymous 5/12/10 8:19AM

  • Wow - I thought I was the only one this happened to but after reading these recent postings, I see I am not! My account was also hacked sending out inappropriate emails to people in my contacts. I REPORTED IT TO HOTMAIL TWICE VIA EMAIL AND THE IDIOTS CLOSED MY ACCOUNT SAYING "I VIOLATED THEIR TERMS!!!" How stupid was this? I report it and I get my account closed! I too had them for years. Thanks for nothing, Hotmail! I am making sure everyone I know DOESN'T use hotmail!

    Anonymous 5/12/10 12:24AM

  • YUP my acct hacked and cancelled no way to phone hotmail. oh well you get what you pay for. my acct was 15 yrs in good standing.

    bakerauto 5/10/10 5:36PM

  • Lost my account due to no fault of my own. Had my address for years. No service, no response. No nothing. Thanks for nothing- and I WONT pay for info either.

    Anonymous 5/8/10 9:48AM

  • check out http://windowslivehelp.com/thread.aspx?threadid=ddb2e9db-3aff-47fc-ae35-98c17ba6f403

    10,000+ entries

    Seems Hotmail has a growing problem with users being unable to access their accounts for days at a time (my wife is going on a week).

    User first gets "down for maint, wait a few hours" and then eventually just gets "account not available, try later".

    No indication of any recognition that a problem exists. The only responses I've seen basically ask that you reset your password (done several times with no effect) or check your browser settings (again, no effect).

    Of course, the only way to contact windows live is via their forum (the ask a question gives you the impression that you are sending your question to SOMEBODY, but it just posts on a forum). No response, reply or contact.

    Unable to contact anyone who is willing to even acknowledge problem ".

    Would appreciate your comments or views. If this is a real problem, Windows Live should address it (or at least tell us what they are doing).

    You can just feel the FRUSTRATION in the forum entries....

    nomorehotmail 5/6/10 6:30PM

  • Is there someone I can talk to about loosing my email id and password due to someone hacking into an email account. I want my id and old password back Trying to talk to someone and told to go online and to windows live help.com now what this is not helping me And since I have been on this email since 2003 and am a regular account and don't pay them they are not going to help me. Some company this is.

    Anonymous 5/5/10 9:28PM

  • It looks like everyone in your and mine situation is out of luck! As I just got off the phone with someone gave me windowlivehelp.com which was worthless! You can't get a hold of a person in less it about money (you wanting to buy product from them)!

    Anonymous 5/5/10 2:09PM

  • I agree! I got my account closed after having it for 10 years! 8 days asking for help with no response. absolutely ridiculous. I read the whole rules of conduct and agreement and never violated one of the items, but instead I get my account closed. why? I changed to gmail. at least they respond to your help needed questions. goodbye hotmail!

    Anonymous 5/5/10 7:16AM

  • I got locked out of my account AFTER I had fixed a problem due to somebody hacking me. E-mailed customer support. Haven't heard from anyone. Can't find a phone number.
    Does anyone at Hotmail care? They should contact you BEFORE closing your account if they get a report.

    Anonymous 5/4/10 10:04AM

  • I have been reading the comments and I too am having problems with my hotmail account. Someone has hacked into my computer and stole my contact list and is sending spam/virus to my contacts. I have had my computer disconnected from the internet and it is still sending emails out. I have Norton and have done full scans and spyware scans and it comes up nothing. Me and the other people that have posted this type of message need HELP! Who in God's name can we get help from!!! This is very frustrating and definateley a breach of security!!!!!!!

    Anonymous 5/4/10 7:05AM

  • Hotmail customer service does not exist!!!!
    There's no phone # to reach a live person. The window's live support center is a joke. Take a look at the thousands of unanswered questions in the forums. Many of them have the same complaint I do: NO ONE HAS RESPONDED TO MY REQUEST FOR HELP. How can Microsoft get away with this? Many people rely on and trust in email accounts to hold important mail and information. I have not had access to my account for 5 days and when I sent a request for help I was told I'd receive a response in less than 24 hours. HOTMAIL USERS BEWARE! SAVE YOUR INFORMATION. GET A DIFFERENT EMAIL ACCOUNT.

    GT 5/3/10 12:04PM

  • I tried to open my hotmail account this morning. All I got was a message telling me that my account had been closed due to abuse. I have no idea what hotmail is talking about. I only use my account to email friends/family and now I have lost their addresss/phone#/email addresses. I submitted a request for a review, but hotmail is not responding to me at all...would someone please tell me what it going on? why did this happen? Can I get my account back? I have had it for fourteen years..this does not make any sense!

    anon 5/2/10 3:55PM

  • I was shocked, some one is using my account mostly in the mid night(indian timing), it was shocking, some nonsence mails are going to all my friends from my mail id.

    Need solution immediately, iam working in corporate sector, not able to face my friends and collegues.

    Need to resolve immediately

    Balaji 5/1/10 9:07AM

  • I cannot get into my account either and there is no freaking way to talk to anyone about this possible breach of information.

    conclusion:
    Hotmail sucks --> switching to gmail

    Anonymous 4/29/10 6:52PM

  • Same problem. Account hacked. Hacker used my account to send spam to my contacts, then deleted my contact list and a full page of unread/read mail. After 2 months of people asking my why I don't reply to my emails, I just realized the hackers set my spam setting to it's highest so only "safe" addresses are accepted and those that aren't are immediately deleted so I never see them. I woudl really like to know if there is a way to "see" all the mail that has been listed as spam and deleted.

    scubabuddha 4/29/10 3:41PM

  • Let's just say that the customer support provided by Microsoft Windows Live Solution Center is a joke. I changed my password and somehow managed to lock myself out of my account. I have submitted numerous "Account Password Recovery" requests via Windows Live Solution Center. Yet, no response.

    It has been 5 days and still have not received a response to my initial request that was sent on 4/24/2010. I am unable to respond to emails. Window Live Solution Center is not the BEST or most EFFECTIVE solution.

    I NOW SEE WHY OTHERS AGREE THAT MICROSOFT SUPPORT IS THE WORSE!! Perhaps this explain why users are vote that "GOOGLE" is the way to go!!

    Anonymous 4/29/10 7:56AM

  • I understand that they can't get back to every single person with an issue - but in the same time its super annoying that you literally can't get in conntact with an actual person. I impression i'm getting is once you lose your e-mail, you lost it forever. : /

    I've had my hotmail account for 10 years now, such a pain in the rear to make a new one. :/

    Anonymous 4/29/10 7:37AM

  • THIS HAS HAPPENED TO ME TOO - I HAVE TRIED TO GET HELP - NONE FORTHCOMING. ANY IDEAS

    Anonymous 4/28/10 3:58PM

  • This has also happened to me today also. Maybe they are trying to fix a problem. But getting no response sure is frustrating!

    Anonymous 4/28/10 2:41PM

  • I had an email sent to everyone in my address book without my knowledge, two days later my account was closed, I have emailed to find out why but have recieved no communication.

    Anonymous 4/28/10 3:01AM

  • I have also been locked out of my hotmail account since Saturday. Account recovery said they would get back to me in 24 hours that was 3 days ago! I have an important email that I need to print and take with me to an appointment. My security question comes up in Chinese!!!

    Anonymous 4/27/10 5:39AM

  • Have also been locked out of my account that I have had for 15 years. All my business contacts and files emails over this time are stored there. Have contacted hotmail via Email live and left a new email address for a response but still waiting.

    Anonymous 4/27/10 1:22AM

  • I cannot believe this. I am having exactly the same issue. My account was hacked, 'it' was sending out spam to my contact list, Hotmail shut down my account. Now I am locked out of my account that I have had for 20 years. There is virtually no way to contact Hotmail.

    I have posted a few 'questions' on their support page asking someone to get back to me on my new Hotmail account.

    This sucks.

    Frustrated %$#^&&^% 4/26/10 3:48AM

  • I have the same problem and my contacts are receiving/soliciting spam mails. I was able to talk to the costumer service and they cant even help me even to close my account. My concern is I may have important emails from that account.

    I've asked my friends what to do, and they said "Why did you sign up with msn or hotmail?" They all don't have.

    nyc 4/25/10 8:57AM

  • Have been trying to find a phone number to talk with a real person from Hotmail for assistance with my account problem, but to no avail! Any idea why, when I try to forward a received email from someone, the person to whom I send the forward cannot see any content of the forwarded message??

    Ann 4/25/10 8:44AM

  • Hotmail(Windows live hotmail) suxss by not office PLUS Service in india... India has been one of the top user of number of email account... its really strange customer service does not have answer for it :S

    Chetan Joshi 4/21/10 10:34AM

  • i had the same thing happen to me (erroneus emails sent from my account, which has now been closed). i also can't find any help...

    Anonymous 4/20/10 10:11PM

  • Since yesterday's update my blackberry is not receiving emails from hotmail. I am told to go to an account to update my password - can't find where to go. Have been at Verizon all morning and they've tried too. About to tell hotmail where to go...

    Anonymous 4/16/10 8:49AM

  • Same problem. My account was shut down for who knows what. I am suspecting it was hijacked like others here but no way of telling since you can't talk to anyone at MSN. After about 2 weeks or more of no response, I finally got this email from their "customer support" (what a joke):

    "Thank you for writing to Windows Live Hotmail Customer Support. My name is Carlos and I read your response to the validation questions given to you by Alex for us to verify the real owner of the **********@live.com account. I know how important it is for you to have your issue addressed immediately. Please accept my apology for the delay in responding to your message.
    After thoroughly checking the provided profile information, I regret to inform you that it does not match the data stored in the account. For account security, we cannot inform you which of the provided details are correct or incorrect. Windows Live Hotmail enforces policies to help protect the privacy and security of its member accounts. We cannot provide you with additional assistance. I recommend that you create another Windows Live Hotmail account. To do this, please visit:
    http://help.live.com/Help.aspx?market=enUS&project=LiveIDv1&querytype=topic&query=Accountv1_PROC_CreateAccount.htm
    Please note that you will be directed to Windows Live ID Help Pane. If you encounter any issues, kindly verify which of the steps did not work for you as we want to make sure the instructions are easy to follow.
    We appreciate your understanding regarding this matter.

    Sincerely,
    Carlos D.
    Windows Live Hotmail Customer Support"

    Now this was after giving them my name, state, zip, some of the folders and content of email, my i.p. address from MY HOME computer, and other info they requested. One question I did not answer was "What is the answer to your secret question?". How ridiculous. I've got so many web accounts from emails to bills, etc. and I cannot remember what all of the different questions are but if they are presented to me, I know the answer. I've never seen such ignorance nor disregard for customers. I have alresdy opened other email accounts with yahoo and gmail and am done with all that is MSN.

    Anonymous 4/15/10 10:51PM

  • Following a problem signing into my account, customer services is almost impossible to reach, seem to answer their queries in no particular order and have no grasp of how devastating this problem is for a business. There are people who have been locked out of their accounts for over a month!!!

    cally65 4/15/10 10:35AM

  • I was having trouble closing my hotmail live account as it said that I had other paid services open. I found a number online for MSN billing (1-866-672-4551) and they found that I had a free service of MSN Mobile, as I used to check my email from my phone. Call this number and they should be able to close your other services. After 24 hours you can go back into your email and close it. This was very frustrating, but hopefully this helps.

    Anonymous 4/14/10 12:12PM

  • I am having the exact same problem. I have called MSN support numerous times. I have emailed hotmail and windows live to get my account reopened. My accout was hacked and hotmail closed my account without any notification. I have contacted the FCC and my case is pending. I need my email history for the past 10 years!

    JANCY 4/13/10 9:19PM

  • the same exact thing happened to me today. I'm locked out of the account and can't cancel it. there is no number to reach hotmail services. does anyone know how to delete an account you've been locked out of.

    Anonymous 4/12/10 4:02PM

  • Hotmail has put a block against my IP address so my e-mail from my AOAL account will not go through to friends with a Hotmail address. Their reason is that there have been complaints about mail coming from my IP address. There has not been any e-mail that I know of. I too have been pulling my hair out trying to find someone somewhere to call and find out what is going on. I do not have an hotmail account that seems to be the only way to get into the system. If they are going to block an account they should provide a way to address the problem

    JohnZC 4/7/10 2:22PM

  • My hotmail account was comprimised by someone over the weekend. My entire contact list of 1500 contacts were sent the enclosed information. I tried to go into my account this weekend, but was blocked. I did open another account and I still do not have access to my folders and email contact list from my original account. No one from hotmail can tell me if my original account has been officially closed. I have people on my contact list still calling about the bogus email. I am enclosing the email.
    Hi,
    How are you doing today?.I am really sorry to bother you with this email but i just want you to know what i am facing right now.I am sorry that i didn't inform you about my traveling to London UK for a Seminar,i am presently in London now but unfortunately for me i lost my wallet which contains my money and other valuable things in a taxi.I can easily access the internet for now but i am not here with my cell phone.I want you to assist me urgently with a loan of $2,500 to sort-out my hotel bills and to get myself back home. I have spoken to the embassy here but they are not responding to the matter effectively,i promise i will pay you back as soon as i return.Kindly let me know if you can be of help so that i can send you the details you will use to send the money to me here in London.


    JTW 4/7/10 1:20PM

  • I'm having the exact same issues as previous posters. My account was hacked last week and unauthorized spam was sent out. I changed my password but then Friday night my account was shut down stating violation of terms of service. I filled out the online form which stated 24 hour response but here it is Tuesday and still no response. I cannot find a phone number for the life of me. I've had this account for 15 years and never had a problem. I just want my account restored, or at least be able to get my contacts, forward emails to another address, etc, as I have a lot of info there and would hate to lose it all. I agree, not a way to do business and poor customer service.

    bluesfan410 4/6/10 9:04PM

  • Same thing has happened. Apparently hotmail sucks. I didnt know. I will definitely change...

    aeb 4/6/10 3:52PM

  • Like the other users my e-mail account was hijacked too and after complaining to Hotmail, they closed my account and asked me to contact their support team. I have done this and four days later and several tries I have not received a response and all my business mail is lost. What a rubbish service, very sub standard.

    Anonymous 4/6/10 2:05PM

  • I'm having the same problem as the recent posters. My account was apparently hacked earlier this week. I changed my password but last night was not able to log in and got the message about my account being closed. I filled out the form as indicated but here it is 24 hours later and I have not received a reponse. Is there any other way to get through? Any phone numbers?

    Anonymous 4/3/10 8:32PM

  • Hello again Hotmail, it's now after 6pm and I'm still no further on. To make things 'better' - you've gone and taken off my first message. That's right - hinder instead of help? I am just one of your very many angry customers. You have shown today just what customer care ISN'T about. I want to access my janona8 hotmail account NOW (the 'sugarcandy' one is just a temp one I set up so that friends know where I can be contacted). It's not my fault this has happened and I would like it rectified immediately.

    janona 4/2/10 10:31AM

  • I also have had my address book compromised and emails from an unknown sender have been sent out numerouss times over the last 48 hours. I opened up a case report and expect my account to be shut down. Back to Yahoo or Google mail, I guess.

    Anonymous 4/2/10 7:56AM

  • I have the same problem. Some company sent an e-mail to everyone on my contact list. When I sent them an e-mail to ask about it, they closed down my account and said I had violated policy, blah, blah, blah.
    This is very frustrating, as I also have tracking numbers and receipts that I now can't access

    shebamisty2 4/1/10 12:10PM

  • I have had my hotmail account for 10 years. I received a phishing email and reported it and the promptly closed my Hotmail Plus account. I actually pay for storage. It has been 7 days and so far they keep sending me canned responses. I think it is a auto-bot. I am so disappointed and I have started using my Yahoo account but I need my mails. Their technical support is non existent.

    Chareese 4/1/10 10:21AM

  • I just tried to access my e-mail account only to get this:

    "Your account has been closed

    It looks like the Terms of Use may have been violated. To have our support team look into this, please click the support link below.
    Contact support"

    I contacted them(?) via link that was there to no avail. No reaction so far.

    I had my account for 12 years. I never violated any rules but yesterday I reported that someone is sending spam pretending to be from my account.

    Why don't they verify this first??? All my info is in my e-mail's folders. My résumé is there, my business and private contacts and more.

    Time to go back to Yahoo! There you cab at least call a human being by phone.

    Anonymous 3/31/10 11:27AM

  • I just tried to access my e-mail account only to get this:

    "Your account has been closed

    It looks like the Terms of Use may have been violated. To have our support team look into this, please click the support link below.
    Contact support"

    I contacted them(?) via link that was there to no avail. No reaction so far.

    I had my account for 12 years. I never violated any rules but yesterday I reported that someone is sending spam pretending to be from my account.

    Why don't they verify this first??? All my info is in my e-mail's folders. My résumé is there, my business and private contacts and more.

    Time to go back to Yahoo! There you cab at least call a human being by phone.

    Anonymous 3/31/10 8:53AM

  • Someone also hacked into my Hotmail account and sent emails to everyone asking for money. Whoever did it, also changed my password and now I cannot access my hotmail account and don't know what to do to get the account closed. I answered a bunch of questions trying to verify it was my account, and they sent me the same form to fill out again. Very, very frustrating!!! I just want to talk to someone in person and get this straightened out!

    Anonymous 3/31/10 7:28AM

  • Had my hotmail acount hacked and they're sending e-mail to everyone in my contact list asking for money. they changed password and secret question and answer. Had account for 10 years. this sucks. Can't even close account

    grindn1 3/31/10 6:40AM

  • What should have taken me 1 hour has taken me 8 today. Nothing works in Hotmail and hasn't worked for 2 weeks. I have had this account for 8 years and now it is time to get another provider. Give up Hotmail...and admit that you are not in control of your own product.

    Per 3/29/10 6:32AM

  • i just want to be able to get my mail. the support offered is horrible. i want to talk to someone!

    annoyed as hell 3/26/10 3:19PM

  • Hotmail BLOWS, basically I have the same problem as everyone else...And it's B.S. how you can't do S. about it, just give us someone we can call to resolve issues..I wish I could punch you in the face Hotmail!

    anon 3/25/10 7:19PM

  • I add my comments to the others. My email account has been taken over by a hacker. I cannot get into my account or contact Hotmail to closed the account. E-mails are being sent to all my contacts. Hotmail customer service and support does not exist for their users.

    Anonymous 3/22/10 11:07AM

  • I agree, Hotmail is the worst! I had the same thing happen to me - account was hacked and I cannot remember all details for their stupid little validation page, so that's it - I just dont get my account back, they prefer that the hacker has access to it. Can prove that its my account if I could just speak to someone! These people are shocking. Why ask about our customer service experience with them if they dont really give a hoot. My aim is to let everyone know how bad this hotmail service really is.

    Annonymous 3/20/10 8:09PM

  • I'm dumping hotmail.

    can't get support, all they have is forums with other poor saps with the same problems as you.

    they don't want to help you.

    And i'm PAYING for this crappy service!

    Not anymore.

    anonymous 3/19/10 10:23AM

  • Just had my hotmail hacked into this past Monday. They changed my passwod and reset my secret question. Now I'm locked out of my account. Been trying to reach someone in customer service but no luck yet. Also filled out the customer validation/verification form and was told to wait 24 hours for a response; it's now 48 hours and still waiting. This is the worse experience of customer service. How can you provide a product but with no service. Planning on setting up an email account with another provider. Hotmail sucks!!!!!

    Anonymous 3/17/10 9:49AM

  • What a lousy service you provide. I have had hotmail for years and not I have been hacked and you do nothing... Where are you hotmail???? Your service is lousy. Any one who uses your service should cancel immediately as they will probably be hacked.

    Anonymous 3/16/10 4:03PM

  • Someone hacked my account and I deleted it, I tried to phone support and once I mentioned that I was the free hotmail account user they did not care to help me at all!!

    Anonymous 3/16/10 11:37AM

  • I also just had my hotmail account hacked into. I cannot retrieve anything. Nice to know that windows live/hotmail cares. Thanks alot!

    sesherman01 3/16/10 7:46AM

  • I am unable to log into my hotmail acct. Forgot password an now am "locked up". Had to set up another email address but I don't want to lose all my contact info. Finally completed "windows live ID validation form" and was suppose to hear back from support in 24 hrs and its been 72 hrs. What now? Who can I call? Who can I email?

    Fed up 3/14/10 2:04PM

  • I also just had my hotmail account hacked into & everyone on my contact list recieved a bogus email saying I needed money b/c I was mugged in London. Can't seem to find any help. Does any no what I can do

    Fish head 3/13/10 8:31PM

  • they just denied me access to my hotmail.acct!!!, my password which i have used for years and years no longer works. and no customer service phone no.!!!!!
    steve 3/13/10

    steve 3/13/10 4:09PM

  • my account i've been using for over 10 years has been compromised and access to it has been denied. i have sensitive information in the account and must access it immediately!! WTF hotmail? couldn't spend a couple extra dollars for a support team? cheap bastards!!

    nepsia 3/12/10 9:06AM

  • I have been denied my hotmail account access (password not recognized) since feb 15 2010. Sent reports, followed up like a good girl...I am chocked how hotmail has no sense of responsabilities towards its users. It is really clear that the "so claim" USA customer service is bogus and is right now F...ck me big time! Thank you, Hotmail!

    Hotmail Suck 3/5/10 2:54AM

  • My email got hacked into. They reset my password and security question. Customer service doesn't exist. Does anyone know how to get the email reset? Isn't there anyone we can contact?

    drmarone 3/1/10 10:41PM

  • My account was hacked into this past week and the hacker not only reset my password, so that I couldn't access my account, but he/she also used my account to send out a mass e-mail to all my contacts asking them to send money to help get "me" out of a foreign country. I have received no help from hotmail on how to fix this issue, nor has my account been re-set.

    Anonymous 2/28/10 11:20AM

  • WELL...LOOKS LIKE I'M NOT ALONE!! I GUESS IT'S FUTILE TO TRY TO GET A PH# OR HELP FROM HOTMAIL. I WILL BE E-MAILING THIS PAGE TO EVERYONE I KNOW WHO HAS HOTMAIL AND GET THEM TO CHANGE SERVICES. I'M A CSR AND THIS IS THE WORST SERVICE I'VE EVER INCOUNTERED. IF WE ALL EMAIL OUR FRIENDS AND FAMILY AND GET THEM TO SWITCH, PRETTY SOON THEY WON'T HAVE ANYONE LEFT TO COMPLAIN!! I READ BELOW THAT YOU MAY NOT PRINT THIS,AND IT'S 100% CONFIDENTIAL!!WHAT HAPPENED TO THAT IN MY ACCT THAT WAS HACKED!!

    KATZ04 2/26/10 12:10PM

  • hotmail has no customer service my account has been hacked in to and i have been waiting since the 20th for them to reset my account and password..in the mean time hackers are using my account to send emails to my contact list asking for money!!
    they have been sent verification from me including my drivers license

    shame on you msn hotmail!!


    Anonymous 2/24/10 9:37PM

  • hotmail has the worst security and the worse customer service i have ever delt with. switch now before you reget it!!

    Anonymous 2/24/10 8:47PM

  • C'mon MSN! Here's a great way to make some money. Microsoft does this for their OS's. Give everyone a couple free calls to a live person and then charge for every call after that. You can even get away with charging a great deal more than the OS support charges.
    I doubt MSN will see this, so whoever reads this please kick around this idea.

    Anonymous 2/21/10 4:42PM

  • I agree a hundred fold with everyone who has added a comment. This is the SECOND time someone has stolen my email. I have worked on this for over an hour and can't seem to get any help. The one I did get to said they would post my new email password in my email. I CAN'T GET INTO MY EMAIL!!!

    Anonymous 2/18/10 2:51PM

  • You can count me in the group of people that are pissed off at Microsoft Windows Live Hotmail support. Absolutely useless! Their program gets a corrupted Calendar file that is easily repaird, only to end up locking me out of my entire account. No response to the tech support link. I finally called Microsoft customer service and gave them the automated ticket number that was generated and their supervisor tells me that they have no information on the ticket number. I've now been without my primary e-mail account for over 28 hours and no resolution in sight.

    Synther 2/17/10 10:28PM

  • Add me to the group of people who are hacked out of their hotmail account and cannot reset my password unless they send the new one to my e-mail account... which I am locked out of. WTF???? Have you heard of customer service??? Obviously not!!!!

    Anonymous 2/17/10 8:22PM

  • Same with me... I have had a Hotmail account since they first came live on-line... Now you tell me how am I supposed to get any help when my alternative email is my old Hotmail account from two years ago... So now how/who can I contact to get all my contact and bill paying information? Guess I am included in being another fool who trusted Hotmail too much. What a mess with no way to get it taken care of! Email is asked for here too, will give it to you but I can not open it.

    moonda50 2/15/10 6:30PM

  • WOW! In a way I'm glad to hear that I'm not the only one that has been hacked out of my account. On the other hand, the customer service issue is not helping whatsoever. I tried the Ask a Tech thing and was all excited up until I got to the payment option. So not cool! Obviously this is a big problem for everyone who has been with hotmail for a long time. All I want are my contacts!

    Anonymous 2/12/10 9:26PM

  • I HAVE EMAILED THE ADDRESS ON THE HELP TAB. NOTHING NOTHING NOTHING. YOU ALL ARE ABSOLUTELY CORRECT - IT IS RIDICULOUS THAT HOTMAIL CANNOT HELP WITH TECHNICAL PROBLEMS. ALL I WANT TO DO IS GET RID OF ALL THE ADVERTISING ON MY HOTMAIL SO I CAN READ MY IN BOX - THE SUBJECT - AND NOT HAVE TO DEAL WITH THE "BING" SEARCH BOX - ALL THIS CRAP IS SO ANNOYING IT'S A JOKE!

    Anonymous 2/12/10 5:34PM

  • Well I am now a victim along with all of you people! And Man Oh Man I'm frigging pissed!! This crap is unbelievable! How can this happen to a company like Microsoft?I think that at the minimum they should have a person to turn the darn identity off before a major issue happens!!I lost everything after eight years.......I am pissed!!!!!!!

    Anonymous 1/27/10 3:44PM

  • i THINK IT IS RIDICULOUS THAT I CAN NOT CONTACT A PERSON REGARDING HOTMAIL E-MAIL

    Anonymous 1/27/10 8:15AM

  • This has got to be th worst excuse for customer service I have ever seen. I have been almost a week without being able to work and
    Hotmail could care less. Ihave had 2 identical letters from then since my account was hacked. This is the secone time I have been hacked but
    all I had to do last time was reset my password. This time I sm unable to reset my password. It seems that if you have a product, you should be willing to support it.
    Dee

    deester 12/26/09 5:56PM

  • I seem to be having the same problem as everyone noted below. Why not provide an accurate number to contact and PERSON and better your serive. Searching for help is VERY FRUSTRATING.

    Anonymous 12/1/09 11:16AM

  • Same issue as V.Muthuswami below. My decade old acct got hacked and the way I found out was thru a fraud alert. Someone tried to use info to buy stuff at apple.com. Check this out - as soon as I found out, I called Apple. Within 5 minutes I was talking to a live person, within 10 minutes my account data was changed and within 12 minutes I had a case # and instructions on what to do next with both Apple and my credit card company. Microsoft: Its been an hour and I still can't find a good contact about how to get into my Hotmail acct. Who the heck thought up sending a forgotten password to the acct that's been locked out? That person deserves a swift kick in the butt. One more reason I'm switching fully to Mac. Microsoft bites.

    hotdumale 11/29/09 11:20AM

  • My ten year old hotmail email a/c got hijacked/hacked with total loss of all my professional contact and private addresses.
    Despite my best attempts I am unable to change the password, nor am I able to invoke any help from hotmail guys.
    Customer service leaves much to be desired; with this kind of reputation, people are bound to go to other more reliable/friendlier cloud computer service providers.

    V.Muthuswami 11/29/09 6:12AM

  • Horrible! The advertisement comes right on my inbox! How acn you allow this!I am changing to othe mail box. Very disappointing.

    Anonymous 11/24/09 10:45AM

  • WOW...I guess I'm not the only one to be screwed over by hotmail, either. Yesterday, I sat down to read my emails and my account is closed! Eight years of files...POOF, GONE! You're all correct...there isn't a human, English-speaking or otherwise to speak with. I, too, have not received a response as to why this happened. It's a horrible feeling being violated this way. I was getting weird spam and so was everyone in my address book. I tried to do the right thing and report it, and they just shut me down. This has got to be the WORST service EVER!!! I hope they crash and burn and go out of business.

    Anonymous 11/12/09 11:22AM

  • i thought it was just me. i was able to check my email this morning, and tonight i'm not able to check my email at all. i am thinking of getting another email account through aol or yahoo. i have 20 messages and i cant retrieve them. I am unable to locate a phone number only an email address for problems which is stupid since i cant log in

    Anonymous 10/19/09 6:39PM

  • Nothing really important to add here just a little relieved to know this is a bigger problem than just my account. My experience so far has been unable to log in due to incorrect password and their solution was to reset my password...unfortunatley the reset they send me is in my hotmail account, makes perfect sense right?. MS has made alot of unabashed bonehead moves but this one really gets under my skin.

    anonymous 8/26/09 3:30PM

  • Yes-This sucks. When I saw Bing.com as a new thing I thought there goes my email and all the stuff in it...I saw it coming like an astroid!

    Hotmail offically sucks and I feel we should start a petition to have them shut down...I lost a bunch of important work docs and pics and information for a legal case that I am part of.

    Get your lawyers and get started on lawsuits, there is no excuse for this. I have not been able to access my account this entire week along with everyone else here!

    Anonymous 8/24/09 8:56PM

  • OMG!!! I am not alone!!! I have had my hotmail acct for 9 years.......all of a sudden the past 2 months, it's hit or miss if I can access it. it freakin SUCKS!!! Everything is in my accts. Help!! Pictures, letters....adddresses...everything!!

    Anonymous 8/19/09 11:48AM

  • IM MOVING EVERYTHING TO YAHOO I HAD ALL MY BABY PICTURES ON HOTMAIL AMONG OTHER IMPORTANT THINGS. THIS IS MY 6 MONTH TRYING I GIVE UP IT JUST A LOST. I TRIED EVERYTHING AND I MEAN EVERYTHING/MY PASSWORD HAS NEVER CHANGED ALL OF A SUDDEN 1 DAY I COULD NOT GET IN.IM FRUSTRATED I GOOGLED FOR A CUSTOMER SERVICE NUMBER THEY DIDNT WANT TO HELP ME AT ALL THEY WERE OUT OF THE COUNTRY. I UNNDERSTAND PEOPLE.THEY MUST BE OUTSIDE OF US/IF SO WITH ALL THAT MONEY THEY ARE SAVING GIVING JOBS TO PEOPLE OUTSIDE USA THEY NEED TO BUILD A CALL CENTER TO HELP US CUSTOMER ALTHOUGH ITS FREE THEY STILL NEED OUR SERVICE IN SOME TYPE OF WAY. IF ALL CUSTOMERS LEAVE AND GO TO OTHER MAIL SITES THEN MAYBE WE WOULD GET SOME HELP. I HAVE 2 OTHER HOTMAIL ACCOUNTS IM MOVING EVERYTHNG SOMEONE ELSO JUST IN CASE THEY SHUT THOSE DOWN W-O WARNING.

    Anonymous 8/18/09 9:16PM

  • Wow.. I am not alone.. I suspected my hotmail account had been hacked as well. I can't even access in my acct with a several reset passwords! I had same password for a year and all sudden I can't even get in. I was panic because I relied on hotmail acct heavily for my children's school activities and doctor appts etc.. save a lot of trouble by making phone calls. ( I am deaf). I hope I can get my acct back soon. I found an email called abuse@hotmail.com and I explained what happened to my acct. Hopefully, I get an answer and get my hotmail acct back.

    kirkpatrick03 8/12/09 10:46AM

  • Good day everyone! I have observed by the comments that within the last 20-25 days that alot of peoples e-mails have been hacked and now that is why "HOTMAIL" is totally down and no one can get accsess to their mail including me! Which I have alot of apps out and awaiting for response and I guess I will have o do it all over on another carrier, but who is going to be responsible for all our losses and why can't a large CO. like HOTMAIL see this coming!! Atleast the could have sent out or posted when we try to enter our site and a pop up over a technical difficulty has arisen, but no we all get .....d? Now what??

    FRUSTRATED!! 8/4/09 10:15PM

  • all my emails dateing from 2007 to date are now missing . every single email inmy account now gone. precious momets of my daughters and family lost. something ill never get back
    why cant hotmail have a call center just like eery1 else. they are such a big company and all they have are computer genarated rsponses.
    which dont even help . i need my life back. please help

    Anonymous 7/30/09 3:54PM

  • This has been so frustrating. I have got to great lenghts to verify my account and they send me a form letter saying how they cannot help me anymore. I am very upset with them and would appreciate any help anyone can give here.

    affonso 7/20/09 9:27PM

  • I have been having the same problem I have had my account for over 10 years and now I can not get into my emails, i have several contacts that only have the email address to get in touch with me, How do you get in touch with anyone.

    Renee 7/20/09 10:45AM

  • I've had my account for over 10 yrs and from one day to the next I cannot get on it. Completely blocked out and Do not understand why?! EVERYTHING is on the account....its the ONLY account I've got...and depended on!!! I tried resetting but it doesn't work...neither does my secret questions or anything!!!! I'm sooo frustrated with it all and do not know where to go for help?!! msn keeps sending me the same damn reset link!!! IT DOES NOT WORK!!!! What do they not understand!!!!!

    Bzeren13 7/12/09 9:14PM

  • Lord, What is going on with hotmail? You are correct, no one can answer anything...there is not even a live person anywhere. I am opening a gmail account now.

    Anonymous 6/24/09 7:29AM

  • ugh...............i can't find anyone to talk to at hotmail. i emailed the technical support that was given to me and have gotten no where. I do not want to lose all my email addresses that have taken me years to get. This makes me sick!!!!!! I was emailing out to high school and college friends my updated on my cancer diagnoses and the my involment in the for Race for the Cure in Cincinnati when hotmail closed my account. all due the fact that a lot of my old friends had changed their email addresses and they think I am spam. Unreal!

    frusterated 6/23/09 10:35AM

  • I am having major issues with this account. My account is being used for marketing purposes. My contact list is being used for that reason. I thought that's why I had to set up a password that only I know. I don't get it. I am trying to find a number to call I can't find anyone who can help

    aaaa 6/18/09 5:49AM

  • This is so frustrating! There is no one to help with the problems that I am having with my hotmail account.
    They call it customer service, but I think they have no idea what that phrase means!

    Joanne 6/9/09 4:13PM

  • Same thing has happened me too and I'm having the same problem with nobody at Hotmail to contact,,,this is a sham!

    ChristineM 6/2/09 8:19PM

  • Same thing has happened to me now! There is no one to reach through Hotmail to shut the account down. Everyone has received the email about the 2500.00 from England. Please if anyone has any idea how to shut your Hotmail account down let me know. I secured all my finances, but they have hacked into my facebook and have access to my personal information. I'm going to the police today about the problem and reporting MSN! This is absurd!

    Thank you

    BROADWAYMEG 6/2/09 10:23AM

  • Someone stole my user number and password and is out asking for money from my contact list. I cannot even get into my own account now cause he has changed the password. The hacker pretending to be me stated I was stranded in England lost my billfold and needed $2,500 dollars right away. So far I have not gotten any results from support I am very frustrated right now.

    wlvos 6/2/09 6:28AM

  • my hotmail account wont recognise my password. so far hotmail have been totally useless and i cannot find a number to ring to talk to someone !

    Anonymous 6/2/09 2:13AM

  • My windows live hotmail plus was cancelled on May 29th, 2009, since them I have try to find a way to communicate through the internet and telephone, but I have not been susseful. I only want to paid for my yearly service so I may continued to receive e-mail services. Can some inform me in what to do?

    Anonymous 5/31/09 9:08AM

  • I am really upset wi hotmail too! My account was hacked into and I just realized that we cannot talk directly to anyone in order to at least block the account so the hackers won't keep using it... I've sent them an email but have not heard from them yet! It has been over 20 hours that I first sent in the request... What can I do?

    Anonymous 5/19/09 7:10AM

  • I had to call the number 866-672-4551 they talked me thru it and had to have another account to get a new log on password. it has told me that i have tried to sign on to many times and it stil wouldn't work.

    amozon 4/10/09 8:38PM

  • I just called the number and talked to a billing person. She said lots of users are getting the same notice that they have to "create an inbox." She said there's some sort of system outage and that Microsoft is working on fixing the problem but we won't be able to log into our account for 24 hours. She also said our info hasn't been hacked, that it's just an internal system problem. I guess we'll see what happens.

    Anonymous 4/9/09 9:59PM

  • TY Anonymous. Guess we just have to wait. I found a number for troubleshooting Hotmail outages from 10a-5p pacific time/ 650-964-7200. Just gives a fast busy signal now. Maybe helpful during the day if this goes into tomorrow.

    lostwithouthotmail 4/9/09 9:57PM

  • I got the same msg. I logged on yesterday. It has not been 30days. Where is all my msgs.
    It still is not working properly.

    Customer service does not pick up/answer.

    Golly!!! 4/9/09 9:37PM

  • Same thing here...frustrated and I feel like there is no where to turn for help!!

    Anonymous 4/9/09 9:34PM

  • I need help! I just logged in to my email and ALL of my inbox emails, all of my sent and all of my saved and deleted are ALL GONE!!! What the hell is going on???" I have had Hotmail forever!!!!! Why isnt there aphone number to call????

    rraikes007 4/9/09 9:11PM

  • Tried signing into my account, but after repeated attempts kept getting the message that I had used the wrong password, and I tried resetting the password, but when I answered the "secret question" they told me i'd gotten it wrong...pretty sure I know my first pet's name...So then I opted for the option to send the reset information to my alternate address. Which is didn't. I have three other accounts for various purposes, but this was my main one. Not happy.

    Anonymous 4/8/09 2:56AM

  • Customer service stinks. There is none. During login I received the "temporarily locked out due incorrect attempts" response after two of us tried access the same account at the same time. Okay, but now it's five days later. Still locked out. There's no way to fix it other than by contacting them via my account AND A LOGIN. How stupid!

    Larry 3/27/09 4:04AM

  • You people are the least customer service oriented that I have ever encountered. You purposely make almost impossible for people with problems to contact you. Now that it has taken me over an hour to find this page. I would like to present my proplem(s) to a live person instead of presenting to you what problems that you believe that I should have through FAQS!!!!!

    Anonymous 12/31/08 4:18PM

  • Ever since you changed the hotmail page it does not print my entire email. I don't like the new look and it is not user friendly as neither is your company and their lack of customer service. You all are in business because of your advertisers, but, if people like myself and others cannot efficiently use your system we can go many other places. Where is the customer service and how can I get a hold someone??!!

    Mary 12/8/08 1:53PM

  • Submit your comment >>
  • On June 15th my email was hacked and password changed....same story. There is no person you can directly call. I went to abuse@hotmail.com and requested a password change. On June 17th (am) I recieved the info I needed to re-set my password. All is fine now. Whew!

    Could be anybody 6/17/10 12:41PM

  • Many thanks to Hotmail--within 24 hours, my account was up and running with all my information. I hope everyone the best!

    Anonymous 6/5/10 6:02AM

  • I had a problem with my windows hotmail account. I was locked out, could not remember my password and in no way could get into my @live.ca email. I contacted this link Windows Hotmail Help(ident.lvid.00.00.en.syk.mnl.ts.t01.spt.00.em@css.one.microsoft.com) and the folks there were amazingly helpful! With their help my password was reset, I was unblocked from my account and I can now work again as my account is used for my business. Thank you so much Mia and Rhea!

    Tammarishka 4/3/10 4:21PM

  • We were able to get the problem resolved.

    My wife could not access her Hotmail account, and could not reset her password successfully (her secret question answer was not accepted, even though it was correct). She kept on looking for an answer, and found the "Windows Live ID Validation Page" https://support.live.com/eform.aspx?productKey=wlidvalidation&ct=eformcs&scrx=1

    You have to answer a slew of questions to validate that you are the owner of the account. You also need to provide an email address of where they can send you a special password reset link (she used my account).

    We got a response within 24 hours and we were soon up and running. What a relief!!

    Good luck to anyone encountering this problem. I hope this helps.

    Anonymous 8/30/09 10:06AM

  • I think Hotmail has been excellent ion responding to my needs. They appear to respond quickly and efficeintly.

    Anonymous 5/26/09 4:13PM



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