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Hotmail Customer Service

User Reviews, Ratings and Comments

Hotmail customer service is ranked #529 out of the 538 companies that have a CustomerServiceScoreboard.com rating with an overall score of 16.35 out of a possible 200 based upon 785 ratings. This score rates Hotmail customer service and customer support as Terrible.

NEGATIVE Comments

776 Negative Comments out of 785 Total Comments is 98.85%.

POSITIVE Comments

9 Positive Comments out of 785 Total Comments is 1.15%.

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Terrible Overall Customer Service Rating
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  • your service stinks

    Anonymous 5/8/12 2:12PM
  • I have been blocked fro my hotmail account i have tried getting a code to accress this email and the code is going to a encrypted email wit no help then i tried getting one through cell phone no responce .i need into this account i have importan messages waiting from docs and i need them plif anyone can help me?

    wenchie 4/30/12 10:18AM
  • Agree with all comments I have read. Help is near useless. My account was hacked, on a work computer, and nothing helps me to get it up and running again. All that happens is a circular route back to a page I cannot access because my account is blocked.

    michael 4/15/12 3:39PM
  • VERY VERY FRUSTRATING! If I could just speak with someone I could solve my problem. The screen that assists with trying to recover or reset password does not allow for the one-off or unusual circumstances. I cannot provide the information asked for such as "names of some file folders" because none were set up! Questions like "names of those I've emailed with" because there was no activity at the time of setup (a year ago) and there has been no activity over the past year. I need this account and cannot speak directly with anyone - if I could, I know I would be able to solve the problem!

    Anonymous 4/6/12 8:07AM
  • i can sign into my account but can not access my inbox. when i pull down the menu for "phishing scam," it reads, "my friend's been hacked." hotmail. customer service says they can not help me and there is no technical phone number to call. my email security is compromised and i am not sure what to do now. guess i'm calling all my contacts and alerting them of my email problems, then changing companies...

    linziebe 3/9/12 7:13AM
  • To Elke, At least you got through to Technical Support. That's what I am trying to do. I have a technical question. The representatives say there is no phone number to tech. I just have a simple question about deleting contacts that I didn't add. They have vulgar names and I have no idea how they got access to my account. This is so frustrating. Customer Service can't help me. I need help.

    Jembyrd 3/8/12 9:57AM
  • Hotmail has the WORST customer service. Be prepared to run around in circles through online "help centers" and the ONLY 1800 number available (billing) who then says they can't help you. It should be illegal to be this bad. All I want to do is delete my account. They make it so you can't. You have to sign in to delete it, then it says you can't, that you have to leave it inactive for it to delete, but then you have to sign in to see the status. AVOID.

    reallyannoyed 3/7/12 6:00AM
  • Hotmail is getting worse by the day. I have had so many issues with emails automatically getting deleted, lost formatting when sent, unable to copy text in a window, links not working, can only select one box at a time to delete emails, so many prompts before sending an email, etc.

    I have tried dozens of times to work with the Windows Live Team moderators but they are useless and actually told me to go to Apply to see what was wrong with my computer. Seriously?

    I’m on a Mac running OS X 10.7.3 and use Chrome. I’m convinced that Hotmail developers do NO quality control or user testing other than on computers running Windows and IE browser. They couldn’t care less if they lost all the other Hotmail users. PATHETIC!

    JMF 3/5/12 6:27PM
  • I was blocked from my account simply for the account having to much junk mail in it while I was offline during my move. I still desperately need that e-mail because it connects me with many accounts & old business clients. What's the purpose in having a junk folder if you get penalized for having junk in it? I wasn't aware that there was some kinda rule about how much spam mail you get from advertisers on the net. May I add that I have NO control over them sending me junk mail. Also I was given NO warning what so ever that my e-mail would be blocked from me! How ridiculous is that? I'm very mad.

    Vestasha 3/2/12 3:44AM
  • The worst customer service ever. I have been receiving threatning and abussive emails, so I reported abuse. which by the way did not stop the emails coming into my mail box. Then trying to contact someone on the advice of federal police is pathetic. I am in process of closing account, not that hotmail will care.!!!!!

    Anonymous 3/1/12 5:46PM
  • Guys, if this hotmail problem persists I propose a class action law suit. It is not legal to deny access to people without warning for what is sometimes a 10 or 12 year-old account that we rely on for business and personal matters.
    If you all agree with this then we can put pressure on Hotmail.
    LET ME KNOW
    PS: is there a chance this outrageous behaviour it may just be a technical problem solved soon or am I being naive?

    Anousheh68 2/24/12 4:16PM
  • Here's my comment about Hotmail service and support: THERE IS NONE!

    There was a system-wide sign-in issue earlier today, and users were left hanging with no access and no information. Posting on the Help Forum is useless because very few tech support staff were responding, and when they did, they offered lame tips like "Optimize your browser" or "the system is crashing because users are collapsing folders in their Inboxes." Ridiculous!

    Users tried to help each other because no one from Hotmail offered any real solutions. Finally, the problem was resolved (I spent 3+ hours without having access to my Inbox).

    LiLo7 2/15/12 7:37PM
  • Worst possible service. They have deleted thousands of my emails as a glitch in their system january 2012. Hundreds if not thousands of similar complaints on their forum threads. The sleazy moderators close down the thread as soon as complaints start mounting, attempting/ trying to stop more people from realizing that this problem is based in microsoft/ hotmail servers and you didn't loose your mail. Moderators keep changing; and not interested in helping. Worst customer service in the world !! The regulators need to shut this scam down!

    Zabardust 2/10/12 9:27PM
  • I have tried to find out what is going on with my over 10 year old hotmail account, their tech support will not help without firt wanting 159 dollars then after I complained it was 99 dollars for them to TRY to help me open my account. This is unheard of.!!!
    Odinwj

    Elke 2/2/12 7:59AM
  • Horrible customer service. I was blocked from using my account whihc I needed to have access to to get urgent work-related documents which I needed to have access to today and they tried to charge me to access my own email account, an account which I have had for over ten years. I will no longer be dealing with hotmail for email service ever again and I cannot recommend them to anyone else either.

    anonymous 2/1/12 3:06PM
  • This is no help at all. Nothing good or helpful about having to pay for service that should be covered by my subscription. My email has been phished and will not let me in. Customer service not available by phone. Online help demands a fee. My subscription should pay for it.
    Carita

    PS: Now this comment page wants my email. What good will that do? The reason I asked for help was because a phisher has prevented my from accessing my email. Most unsatisfactory.

    Anonymous 1/30/12 4:02PM
  • I have been trying unsuccessfully for over 2 days to reactivate a hotmail account which I use for all sorts of major activity. Despite following every reactivate instruction to the letter I am unable to get in and have had to delay an interstate trip today because of this. Posts to their postmaster come back "unable to be delivered". I have important work in folders in this account and how am I to access t if they will not help.I am thinking of contactint The Telecommunications Ombudsman. Does anyone know if they can help. At the end of all this I will be closing my Hotmail accounts.

    John (Australia)

    Appalled 1/29/12 3:35PM
  • I have had a hacked account and when i called support they charged me $100.00 to fix it. I have been waiting six days and they were to get back to me 3 days ago with a solution. I called again today and spoke with the same technician and after going through the same thing again i was told to wait another 24 to 48 hours for them to reset my password. I find this totally unacceptable service and I will not recommend Hotmail to my friends in the future. The technician is of Asian descent and was very very very hard to understand and this only added to my frustration.

    ticked off 1/26/12 12:39PM
  • My account is blocked and I can't get any assistance. Customer Service screen asks too many personal questions which I would not give hence they can't verify me. I've provided my cell number to get a "code" to unlock my account .... twice .... NOTHING CAME. I provided an alternate e-mail address .... nothing came. Looks like I will have to switch email host after having hotmail for more years then I remember. Customer Service is TERRIBLE.

    bobbijs 1/26/12 5:03AM
  • Awful customer support. That number is directly to their billing support where they refuse to help with anything other than billing. They don't even have any information to anything other than that. They told me I'll need to use their forums for help...Needless to say, I'll be switching to gmail immediately and never looking back. Way to go MSN

    Anonymous 1/11/12 9:48PM
  • was shut out of my email account for months due to it having gotten infected with a virus, hotmail was EXTREMELY unhelpful

    cprooney 1/9/12 12:54AM

  • My email to Microsoft - This is Incredible !!


    To whom it may concern:
    Upon opening my american express statement last month (November 2011 or October 2011)i discovered a 20.00 charge from microsoft
    for hotmail. i called customer service since I did not remember having the account. I was told the account was opened in 2002 and (even though i used it 4 or 5 times in 2002 only) microsoft was somehow able to keep charging me for the last 10 YEARS for account even though it went free at some time and i never realized the
    account was kept open. I asked customer agent to remove the 20.00 charge to my account for this year and he said no he could not do that !!!!!

    i find this not only incredible that you have been somehow charging my account this 20.00 for the last 10 years for something
    i only used a few times in 2002 and is now free !!!!!!!!!!
    I would like a response to this or forward to appropriate person to respond. I intend to pursue action on this further but would
    like to hear your response first.

    Anonymous 1/5/12 8:09PM
  • How do you rate something that does'nt exist?Hotmail is soooo over-subscribed that it would need a customer service call centre the size of London to cope with the complaints. I doubt Hotmail customer service even exist these days, probably just an automated system that recognises certain groups of phrases and words. As far as security is concerned, you would be as well posting your name, address, bank details and pin number on your profile. Hackers, Scammers and all other manner of low life know this. This is why Hotmail is just one big joke...lol.

    hotmailnomore 1/5/12 1:22AM
  • So frustrated with Hotmail right now. Tried to sign in but it says my pw is incorrect when I know it should be working. My secret question has also been changed so I can't log in that way. I can;t post on the forums becuase I have no way to sign in. When I try to create a new account to sign in it says 'Hotmail has an error' and then ID's apparently don't exist, despite the fact it;s now telling me I've somehow created the maximum number of accounts that I'm allowed to within 24 hours.... So lets recap.. potentially hacked account, no way of informing microsoft, no way of securing my account to protect my data, no way of recovering my account, and no phone number to explain this to anyone!!! How the hell am I supposed to fix this!

    angyman 1/2/12 4:16AM
  • I guess I'm like everyone else and in good company, I lost all my e-mails can't receive them. Lost all my folders, and hotmail is acting like my account never existed. I tried asking them to help, no response, no telephone techs to help. It looks like I will need to use a more reliable e-mail host.

    Anonymous 12/26/11 8:49AM
  • Same comment as most of the recent ones posted here: I've had the same email account for over 12 years with hotmail and 2 days ago when trying to open it I got a message telling me that my account was blocked either because it was hacked or because of suspicious spam activity. I am 99% certain it's not a hack: I always open my account from the same secure laptop using an encrypion program to counter possible spyware + a combination of antivirus, firewall and antispyware I run almost daily. As for spams, I send a couple of emails a week at most, mainly to friends. The Support asked me first to provide a phone number, as I am currently residing in Algeria, I gave a local mobile phone number which was rejected. I learned later that the phone thing is not applicable everyrwhere... Then I was redirected to a Recovery page asking me details I don't necessarily remember with 100% certainty and no way to give them other meaningful details they could use to check my identity as owner of the account. Today I received an email telling me that I have failed the "test" and asking me to go through the same limited questionaire, without any explanation as to what caused them to block the account in the first place.

    Moz 12/19/11 2:16PM
  • I used to love Hotmail; now I hate it. There is NO way to contact customer service; people are hacking into my account; virus problems; horrible pop up problems after I log out of my account! I get off the internet and popups are still invading my screen!

    readkitty 12/15/11 10:03AM
  • Customer service is non-existent. Password reset promises 24-hour turnaround and does not appear to EVER generate a response. They have emails I need for legal purposes 'locked up', and I appear to have no recourse but to actually find a lawyer who wants to take on a class-action suit.

    lninaz 12/12/11 1:35PM
  • What horrible customer service. My email accountis hostage for $100. I have no hopes of rescuing my emails nor any of my contacts for an email address I have had over 6 years. Tech support was hopeless and took over 2 hours with no help except to ask for money. Hotmail stinks and I will never use them again. And I doubt anyone cares but me. There were hundreds of people having the same problem, hotmail locked me out saying someone had hacked my email account. Shame on you.

    loudbylinda 12/6/11 9:57AM
  • Worst customer service ever. They want $100 to reset my hotmail account when it locked me out for no reason. The string shows many, many others having the same problem. $100 will my feed family for 4 weeks, I don't make much money and live week to week. Rather than assist me, they want to gouge me. I will take my business elsewhere. So much for free!!!

    Anonymous 12/4/11 12:20PM
  • It's really sad when you have to go to an independent source to find a way to get in touch with a human being at a service provider. It's as though they are doing you a favor by providing the service that you pay for. The multiple people I was bounced around to spole such heavily accented English that it was difficult to understand them. Then bounced me around until they succeeded in getting me disconnected - repeatedly. It took over an hour to change the type of account. Pitiful, pitiful, pitiful. I've had a Hotmail account for over 10 years now, but I am going to give it up. I will not do business with a company that actively avoids personal contact with their customers.

    jcsiii25 12/1/11 8:55AM
  • It is the most unbelievable, ridiculous company I have ever dealt with...they should be ashamed of how they run their business. I forgot my password and they are telling me I have to pay a fee to get a resent link, which I refuse to pay! I then asked them to please just go in and delete my account they told me I would have to pay a fee for that as well! So now, my account is just out there, still receiving hundreds of emails that I can't read, but who knows who else can!

    Anonymous 11/23/11 9:02AM
  • Unbelieveble, but true, you guys just dont give a hoot about, anyone,

    tuto722 11/21/11 7:44AM
  • My accout was hacked. I sent information to review that it was my account with a new email address for them to contact me. They said they would contact me withing 24 hours. It has been over that time and no reply. Since I had credit care and cash offers sent to me, I am not going to have to pull a credit report to make sure my idenity was not stolen. Thanks for all your help Hotmail.

    Anonymous 11/19/11 5:03PM
  • Disgusted with Hotmails service and the fact that there is no telephone help line. Over 12 years of being loyal to Hotmail and now I have lost 12 years of letters and important documents. If I ever get my account back I am changing everything to another provider.

    anzie78 11/3/11 8:13PM
  • I shouldn't have trust what Hotmail commercial tells: unlimited emailbox space (5GB!???).

    My email box has hundreds of emails with size about much less than 1GB. Today, I'm trying to find out some important emails dataed back to 2006. To my surprise, without any notice or my permission, Hotmail just keep my email dated back to 2007.

    The shame for Hotmail service or support is there is no where to find any phone number or other contact for me to get help.

    I can't believe it.

    Anonymous 10/31/11 11:38AM
  • I'm really disappointed with the way Hotmail makes it so hard to recover your e-mail when their system seems to go on the fritz. I've been with MSN and hotmail for about 12 years , but now I guess I'll have to find a different e-mail service since MSN whats to block my account. It's pretty bad when they make it almost impossible to get a persons e-mail account up and working correctly again. I guess MSN can't get any good programers at the present time. I certainly hope they can get their act together soon.

    Chuck31 10/31/11 6:33AM
  • Hotmail is not free!. It appears to be set up to give a new user issues right from the beginning that the user must pay a fee to resolve. Its is just a scam like all other so called free items on the internet. I signed up my wife through window live for a Hotmail account and it is useless. I we get is account updating please check back later. I went into the blog to find an answer, and some people with same problem have been waiting months. What a joke. I would recomend no one use this service.

    ranger 10/26/11 12:27AM
  • I want to thank you for your amazing efforts to customize the mailing service and making it more convenient for users
    i just have one comment concerning the advertisements the banners at the side of the page especially in Egypt knowing that the hotmail page is surfed by kids below the age some of the advertisements are inappropriate for example like Stella and imvu please consider this in your ads to make the parental guidance easier for us

    Thank you

    Ola Magdy 10/16/11 12:58PM
  • Sorry, I did not proceed with the service tech in addressing my Hotmail password problem; (did not consider a fee appropriate for HOTMAIL's problem). Being in retail sales myself, I feel my customer has a right to expect ccertain degree of service after the sale. Am highly dissatisfied that apparently HOTMAIL does not extend this courtesy to its customers. It apparently is IMPOSSIBLE to speak to anyone about a site problem. Guess that's why I'll go back to using my AOL MAIL ACCT. Thank you.

    Anne in Florida 10/16/11 8:17AM
  • Ditto to what everyone has said below. I am devastated to lose my account and everything that was in it that I had for over 10 years. I can't believe that there is no way to get any kind of help from Hotmail. I tried all the forms....nothing. (BIG SIGH). I'm so upset about it. I guess I have no choice but to open a gmail account and hope that I can contact everyone who had my hotmail and let them know...but I'm sure things have come into my email during the last several days that I will never be able to see that were really important. I was expecting some important replies. :( UGH!!!!!!!!!!!!!!!!! So, so mad.

    Anonymous 10/13/11 3:06PM
  • I had my email account hacked and hotmail was the biggest sole pain in the ass I've ever dealt with!! They don't really give a rat's but about their public users. Even though I didn't have anything to do with the situation these folks just wanted to charge me something and didn't even understand the language I was speaking. WOW, what the hell is going on??? Things are way!!! out of hand and their only interested in profiting from others hardships!!! Same on them!!!!!!!!!! I hope you don't find yourself in the same position because they really don't care AT ALL!!!!!
    Where are people that actually care about helping people? I guess that's a thing of the past!! Even if it's only $40 bucks, there should be a bit of caring about what you've suffered. Please pass this along and understand what your in for if some idiot gets creative enough to hack your account. You're in for hell if they do and these folks are going to try to profit from it.
    I won't be so lacks again and it will impact my path from here on out.
    Hotmail, you've made an impact on every thing I'll do from here on and while my impact to your business may be slight, I'll be very vigerous from this point forward!!!


    THERE ARE ALWAYS OTHER CHOICES AND EVEN THE LITTLE PEOPLE CAN MAKE A DIFFERENCE!!!!!! WAITE AND SEE!!!!!

    I'll bet you don't even allow this comment to be read. I kind of expect it though.

    Shame on you, you're trash!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    I know better now and your organization will never be anything other than a user!!!!!!!

    Regards,
    VERY PISSED OFF (YOU THINK!)

    Anonymous 10/12/11 4:18PM
  • My hotmail account also has been hacked and BLOCKED. I answered all questions and cannot get a response with AOL account. Today after doing the questions for the umpteen time, I now get ERROR message 404 or 400. Then try help and they want you to PAY for Expert customer to try and fix the problem low for 18, medium for 38 or high at 58. I've been an account before 2001. Never had this problem before. Terrible customer service.

    AnnArlen 10/6/11 12:35AM
  • My Xbox Live account was hacked recently. Just got it back completely and ready to go. Go to sign on to Live, still cant becasue now my Windows Live ID is blocked. According to them, I (the hacker) violated the terms of Service. 30 emails, 10 phone calls and an endless loop of agonizing anger, I still can not get my account back. Furthermore, I can't do anything on Xbox Live becasue of this, nor can I switch my Gamertag to a new Windows Live ID, becasue I have to log in to the old account to do so!

    Ridiculous! Worst experience with Customer Service EVER! Rude, no knowledge of anything and they write the same template solution to everything!

    Mystro Biggz 9/22/11 8:16AM
  • Its annoying to know that my 10year plus account is gone in drain, i had so many professional and persoanl IMPORTANT email in my hotmail account, and the stupid solution system is not providing solution despite me providing the actuall info. Hotmail help desk is not helping at all - appreciate if you really has a computer specialist pleaase get it rectified. please contact me at kuvant1@yahoo.com

    Kuvant 9/13/11 11:36PM
  • First of all, I was informed that my hotmail account was frozen because it had apparently been hacked. I had had the account for over 10 years and I couldn't remember the answer to the secret question. So I had to supply all sorts of other information and they evidently refused to believe I was who I said I was. There was absolutely no recourse, and no human being with whom to correspond.

    Then, I reluctantly opened up a new hotmail account. For some reason I have to reset my password every time I log in, because hotmail doesn't recognize it. This puts me in the tenuous position of risking to have them once again freeze my account. I HATE HOTMAIL. Guess I'll learn how to use gmail.

    englishrocks247 9/8/11 12:48PM
  • Very bad experience with Hotmail.
    I think MSN should require to take at least 10 years to improve hotmail the mail service.
    I am frustrated to use Hotmail nowadays.Improve your service otherwise we will not use hotmail service.

    worst hotmail 9/7/11 7:52AM
  • Like most of the people on here, my Hotmail account was blocked due to "suspicious activity." I provided all the information they asked for in that stupid form of theirs only to get a "we can't confirm your identity" crap. I have had this email address for over ten years and this is the second time this has happened to me. The first time I didn't get my account back either. If by some chance I get my account back, I will be deleting it and moving onto gmail.

    psychodriver 9/7/11 12:17AM
  • They will not let me in my account because it was compromised! I have provided them with tonnes of info. but, you cannot talk to a human or e-mail them. They have a manual form to fill in and someone makes a decision and that`s it!!!!!!
    I will never deal with them again. Looks like it`s going to be Safari, Apple, Mac, iPhone from here on in.

    Anonymous 9/1/11 1:02PM
  • Have been screwing around with this account since yesterday trying to unblock my hacked acct.
    This place is EXTREMELY RUDE inasof the fact that you will not allow phone connections to fix problems. I am with the previous person on getting all my stuff outa here! If I ever get in ! ! ! !

    LINSKI 9/1/11 6:29AM
  • I got my account hacked this morning. I went through all their support forums and the "chain of help." Still I was not able to get help on my account. So I call up their billing department, they tell me that there is no phone support and that a lot of accounts have been hacked. Still they couldn't do anything to help me. I mean, I'm there on the phone, ready to verify any and all info and they still can't do anything. It's ridiculous. When this finally gets resolved, I'm going to transfer all my important stuff to another account (with another provider) and cancel my subscription. Yeah, I actually subscribed to the service in hopes of getting better service. Guys, hotmail is definetly on its way out. Try out out gmail or even yahoo. Your're bound to get more help from them.

    FormerHotmailUser 8/30/11 9:07AM
  • I read some of the customers comments and its true Hotmail isn't doing much for me either I just got cut off while I was reading my email and all of a sudden the screen went blank what is wrong with you guys can't keep things together get with the program this is so LAME :(

    Kaleimomi Cazimero 8/29/11 1:36PM

  • My email iS very troublesome. everytime I get into a message it brings back to the beginning. I have to do this four or five times it is very annoying. How can it be fix. I have with you since 2004 and no problems until this year. WHY??? What can it be done to correct it I love your hotmail but will move to Yahoo if not fix

    Anonymous 8/23/11 1:47PM
  • Like all of you i can't get into my hotmail account. there is no customer support zero. We must get the word out and warn everyone we know to drop Hotmail before they lose all there info. I used hotmail for everything and now im screwed.

    Anonymous 8/22/11 9:44AM
  • I think hotmail provides very poor service, actuallY ZERY service to customers. Yes, you can read tons of pages online (useless advice) telling you to put your ph nr and then you get a special code (which I tried and for the block account) and get NO CODE plus put secondary email account to reset it and NO EMAIL SENT to secondary account. THIS IS JUST TONS OF LIES to hotmail users like I. It makes me sick sick sick. No nr to call, no text message received with code, no email to secondary NOTHING - JUST BLAH BLAH USELESS ADVICE. WHAT DO I DO? contact me on my farcaspetrescu@yahoo.ca and give me some help if you have any cause I AM SICK with hotmailbut I got pics on it and important work emails/documents and what is going on? where can we report it?

    helpneeded 8/21/11 5:40PM
  • My hotmail account has been blocked due to circumstances beyond my control: someone/some program had been sending spams to contacts. Now in the process of unblocking my ID, I keep ending up with hotmail saying that there is an error and that i have to restart the process. I have done so many times with the same result. This is very frustrating and I need my account back ASAP. Please get this internal issue fixed!

    Anonymous 8/19/11 2:29PM
  • I was just locked out of my hotmail account today. I responded to a response from craigslist ad I posted for selling an item. Now my account is locked out. I smell a major class action lawsuit you guys. Hotmail security is flawed. Reqesting credit card info is plain crazy. For all you know it could be the hacker requesting this information. You should all try to contact each other some way through this forum (blog and use facebook to spread the message) then focus your grievance and find a class action firm to represent the class.

    Jim 8/19/11 10:59AM
  • Does the company have anyone working there anymore. I'm looking for a job and can't reply or forward any information. I've had my e-mail for a number years. Does the company still exist? who do we report them to? Are they using our accounts for their personal use? they have access t our information. What is really going on. Plus they say give them your mobile and they will text u a code to access your account. DUH????Where's the code? done that so Many times haven't made a call. It's gatting crazy. I have to establish another email and that is going to hurt on my resume i have this email address. No way to redirect them.

    Anonymous 8/17/11 8:39AM
  • My account of 11 years was hacked. I sent out a message to all my contacts that were spammed apologising and changed my password immediately, I also changed security settings to https. I thought the one off hacking problem was behind me...

    Now, like many of you, Hotmail have blocked my account and its 11 years of messages and pending (important) replies to some of my sent emails over the last couple of days seem unattainable, after hearing everyone's horror stories below.

    I feel like I'm in a memory loss movie and no one in digital land believes I'm me. The tech support/customer service goes round in circles. It's a joke.

    My secret question was also created 11 years ago... "Whats a great band" I'd written at age 14... My music taste has changed drastically and after attempting to get into my age 14 headspace again with answers such as Blink 182 and Offspring failing me, I got no idea what I put and the secret answer option isn't even available to me anymore! I probably, in my egotistical youth, put the name of my own band. Who the f%$# knows? Not me. Maybe the elusive Hacker McHacker.

    Sad times for my digital life.

    E 8/16/11 2:27AM
  • customer service with hotmail is NON EXISTANT

    underaflower 8/7/11 10:15PM
  • This is the worse support and customer service in the whole world. My windows live ID, hotmail password, messenger, msn online games, Bing have been showing arabid language and after requesting a new password and searching and calling for 2 days, I have no anser and no help at all. They do not care at all, I have my e mail for 8 years and thought I was in "good hands". I have been in Panama, Mexico, Argentina and all over except US. I know it is a free msn account but microsoft should look into this for the customer. I would not recommend them even to my worse enemy.

    chiquita 8/7/11 12:53PM
  • I also am quite frustrated with the hotmail customer service, which appears to be non-existent. I have submitted an account verification form, now after a week with only one response stating that they are having a high volume and will get to me when possible, I am no longer able to log into my private forum for help. Questions asked on the help forums only lead in circles. Goodbye hotmail.

    Schrock1985 8/2/11 1:47PM
  • Hotmail has the worst customer service I have ever seen! My account was hacked 10 days ago - and I have sent in a TON of information about my account at Hotmail's request to verify my identity. Today I receive a note that they can't verify my identity and advised me just to open ANOTHER account. Are they joking. This is ridiculous! All of the request for my personal information seem awfully like a phishing scam by Hotmail. Had I known that Hotmail was SO AWFUL, I would never had opened an account with them. This is miserable! What terrible customer service!

    xwz123 8/1/11 5:06PM
  • is there actually a phone number where you can speak to someone about an account you are trying to recover? im going insane trying over and over again for a vaidation code but get nothing! iv got really important emails in my account that i need asap. they dont seem to give 2 hoots about people here. customer service is a joke!!!

    princess 7/31/11 5:43AM
  • I wonder if anybody has gotten a response from hotmail???? Is this really how they treat people! WTF!!!

    annie3277 7/29/11 8:45AM
  • I don't think hotmail is secure. I made a new account just for school, only two and a half weeks ago. I checked it today for the first time and my password is "incorrect." My old account is restricted and i can't verify it because they don't have a listing for Guam cell phone providers. There goes my IM and sending emails. This is ridiculous!

    ajcabrera 7/28/11 8:59PM
  • I've been dealing with this problem since some time in May or June. I have been shuttled from page to page and always end up right back where I started. I have found no one to talk to to help me, and I cannot get into my Hotmail account. There is a lot of important information, pictures and documents in that account and I'm sick of getting the runaround. Someone should be available to help us out of this jam. I'm tired of being led around in circles. And yet, my account is still blocked, even though I have been to the confirmation page and given them information about my folders, contacts, etc. What does it take???? The suggestion to open a new Hotmail account is no help at all. I need to get back into my old account, and it looks like there are hundreds, if not thousands, of people out there who are just as frustrated as I am!

    pjc5758 7/27/11 9:43PM
  • I have had a hotmail account since I started journalism school in 1995. It was around the time hotmail was brand new to the world. Today I cannot access my own account. I have been booted out. I have recently been receiving about 40 spam emails a day. I reported them as abuse. I spent a day last week clicking on emails that were extreme spam phishing and reporting abuse. Now I can't get into my own hotmail because I have been hacked according to the security hotmail website. What I don't understand at all is why am I being punished and locked out of my account that I have had for over 15 years! Because I have been reported for sending spam. I am the one who reported it you idiots at Microsoft! Never a reply from Microsoft and I am blocked out of my own account because I sent spam to myself that I reported as spam to Microsoft. Really? I didn't think Microsoft could be this dense. Really I never thought this incredibly inept intellectually. Now I am answering security questions giving out passwords for my account to hotmail to retrieve my own account. First how do I know who is really receiving my answers and se nod what gives a person looking at a computer screen at Microsoft the right to look at my password un encrypted to prove I am me to them. What a breech of security! I am a mad Canadian and I am suing for this breech of security. That password with hotmail was my unique password I use with sensitive personal info. I had to change my passwords on all my sites everywhere! First Sony with bad security and now Microsoft asking me to join the cloud?!!! And this. No wonder everyone is going apple/google.

    Anonymous 7/25/11 5:40PM
  • I have my account blocked, and you guy told me that you were going to send me a code to my phone and had not come yet, since yesterday.

    joselito 7/25/11 4:25PM
  • I am extremely frustrated with Hotmail. I've had the same account for years, and recently someone has been hacking into my account and sending spam emails.
    I changed the password several times, used different computers, etc. I don't have a virus and suspect the problem lies with Microsoft. I believe someone is hacking its servers.
    I have forwarded these emails to abuse@hotmail.com...no response. They have lost another customer to gmail.

    Cici11 7/22/11 12:27PM
  • Just spent an hour on the phone with these people. An outsourced to the Philippines phone support. They told me they couldn't help me. Nor could they put me in contact with someone that could. Their supervisors are to afraid to lose their jobs to bend rules and escalate issues they are unable to solve. Once I get my hotmail account back anywhere from 1 hour from now to 3 weeks from now, I'll definitely be changing E-mail providers, which is sad considering I've had this account for 7 years now.

    Anonymous 7/20/11 6:13PM
  • I have been treying for three weeks to get my problem solved. I pressed forgot my password because I needed to change my password because someone has hacked into my email contacts. THis was the wrong thing to do because now I can't get into my acoount at all because Windows live is wanting all this info which I have tried to give them everything. It is bad when a so call big business cannot have a live telphone number for customer support . For any correspndence I have an altered email address: waiwei94@live.com

    thank you so much

    Jason 7/19/11 11:19PM
  • I have been treying for three weeks to get my problem solved. I pressed forgot my password because I needed to change my password because someone has hacked into my email contacts and sent an email telling them I was in Madrid and needed #2,000.00 right away. THis was the wrong thing to do because now I can't get into my acoount at all because Windows live is wanting all this info which I have tried to give them everything about me except my blood type and they keep sending me pin numbers to go online for a "live" chat forum. Well that is a joke. I go on and all it says is no one is available or such and such. I have asked for a number to talk to a real person and I get no answer to that either. I found a number but it is only for your billing questions. I can't get into my email to retrieve any emails. I use emails alot to retrieve coupons and oter businees, but it is dead. I am really running out of patience !!! It is bad when a so call big business cannot have a live telphone number for customer support . For any correspndence I have an altered email address regina.prakash@icbc.com

    Anonymous 7/19/11 8:21PM
  • I have been treying for three weeks to get my problem solved. I pressed forgot my password because I needed to change my password because someone has hacked into my email contacts and sent an email telling them I was Cypress and needed #2,000.00 right away. THis was the wrong thing to do because now I can't get into my acoount at all because Windows live is wanting all this info which I have tried to give them everything about me except my blood type and they keep sending me pin numbers to go online for a "live" chat forum. Well that is a joke. I go on and all it says is no one is available or such and such. I have asked for a number to talk to a real person and I get no answer to that either. I found a number but it is only for your billing questions. I can't get into my email to retrieve any emails and now I can't use my Nook either online to purchase books because that account was set up with live email account. NOt only my emails, but my Nook is no use to me. I use emails alot to retrieve coupons and oter businees, but it is dead. I am really running out of patience !!! It is bad when a so call big business cannot have a live telphone number for customer support . I have had this email for many years with no problem, but now "Houston we have a problem" !!!!!!! For any correspndence I have an altered email address. dbright0714@gmail.com.

    Anonymous 7/19/11 12:03PM
  • Depressing everyone seems to have the same experience -- lack of response, no solution offered, HOTMAIL support seems to be non-existant. I had my account 15 years & they just shut it off & never responded to my requests for support. Unprecedentedly AWFUL.

    Anonymous 7/19/11 3:25AM
  • A virus went through my hotmail account. They closed it without any warning. They would not let me recover anything. I asked for the account to be turned back on and support replied they do not think I am the owner of the account since I could not remember the dates I opened the account over ten years ago. I should have known better to trust Hotmail or Live with anything. very upset emailer

    Anonymous 7/18/11 7:27AM
  • Worst customer service I have ever had. Generic, useless answers that looked like they had been copied and pasted from a manual. It looked as though they didn't even read my question. The issue was never resolved and my email account never recovered.

    Bobbob 7/17/11 12:52AM
  • Like many others my hotmail account has been hacked. Microsoft did the right thing by blocking my account, but now they do not want to release it anymore. I filled out their form and know for sure 90% of the information is correct, but still I get an automated non personal response that they cannot confirm my identity. In their final response they told me that the account will be closed and I should get a new account. They do not give me the option of sending a passport copy or another ID to prove that I am who I claim I am. I have to close an account that I use very frequently for private,business and service purposes (like my holiday plane tickets are in there). I paid for this account and am a happy customer for 10+ years. This is frustrating and infuriating, and unbelievable for a company like Microsoft. If this does not get solved, I will block their services and products and tell my story to anybody who is willing to listen. Unless I'm an exception, Microsoft to me is a company on the way out. Cloud computing, great, but not for me.

    Steven 7/14/11 12:03AM
  • As with many others, my account was hacked by spammers that sent out an email to my contacts asking for money. My password and account security question was changed, and I have gone back and forth with their useless support staff to try and verify my identity and recover my account, but despite all the information I gave them, they claim to be unable to verify my identity. All the responses are obviously pre-written, no personal contact whatsoever. I will never again use Hotmail, and I have lost a good deal of contacts as well as important documents since I am unable to regain access to my account. This is absolutely pitiful customer service.

    thoughtxriot 7/13/11 5:00PM
  • Simply awful. Forum posts about my account recovery due to a hacker were genuinely ignored.

    - No feeling of helpfulness from staff
    - Nothing even close to a timeline of how quickly someone would be able to help
    - When finally someone responded, the fix didn't work (I never received a password reset email)
    - Subsequent contact by me has been ignored, so I'm back to square one.

    Truly, truly, awful.

    polariz_666 7/11/11 3:01PM
  • I find that the Hotmail service over the last several months has gone to pot. Sometimes I cant access my emails for days on end. then it's OK for a week or so and it starts all over again. Have had enough.
    Swithched to Gmail. Will see how that goes.

    Frustrated 7/8/11 5:54PM
  • My computer was hacked about a week ago, I changed the password through my phone and got it, by the end of the day the hackers got the account email again, I changed it again with a stronger password and I seem to be find, only to find out they are monitering everything through a paid service, they have tried to delete all my contacts, they have successfully delete all my emails since 1999 when I opened my account with hotmail (very saddened by that)now I am trying to delete the account and cannot and there is absolutely no one to assist me! HOTMAIL customer service is NON EXISTENT! Change of Venue indeed!

    Anonymous 7/8/11 12:55PM
  • I have tried for the past several days to contact hotmail support in order to access my personal email which has important emails/contacts for my job, as well as personal emails from my father who regrettably passed away last year. Their failure to assist me in accessing my account which holds not only information vital to my maintaining gainful employment, but also the last communications between myself and my late father, is infuriating! I expected better support from a company so established as Microsoft, but taking care of customers has apparently gone out of style..

    Sincerely POC (pissed off consumer)

    Anonymous 7/6/11 3:09PM
  • I have read comments from 2008 until now and am flattened, I could buy a small house if I had been paid for the time spent doing the same things requested by microsoft with no results. It is now a week since my account has been blocked. Any other Company would be dragged through the Courts with the total lack of support they are providing customers (australia). I feel sick in the pit of my stomach that I will never retrieve my account. Microsoft should be made accountable for this mess up.

    Anonymous 7/4/11 8:52PM
  • my account was broken in , i cant enter my mail box at hotmail for 4 days now. please help to reset a new password. send instructions to :hayazommer@gmail.com

    Anonymous 7/2/11 12:34AM
  • what is happening to hotmail?
    i have been waiting for a week for a response from them I have responded to their questions to the best of my ability, but still have no response.
    i have two email addresses and i have my personal banking information going to the one that is locked out. They need to unlock my account for me a soon as possible, because i 'm getting sick and tired of this frustrating process.!!!!
    If you have any additional questions, ask me. Ridiculous.!!!Report as Abuse

    buoyanteagle 7/1/11 8:51PM
  • It has been very frustrating to get anyone that is able to help. My hotmail account was blocked 2 days ago under the pretext that it may have been hacked. I am able to get my emails on my I-Phone but cannot sign in into my hotmail account from my computer and there is no one that will help. I followed all the instructions on the Internet and changed my pass code and I am still unable to log in. Maybe a change in venue is in order. You cannot tlak to anyone anymore. What a shame!

    Anonymous 6/30/11 4:25PM
  • It would be great if hotmail customer support would at least answer their own support emails. This is a nice way to put someone on hold and forget about them. My account was hacked, I changed the password as instructed, and the hackers attempted to change the password and now I'm locked out and hotmail isn't answering. So I can't even retrive my email address. this sucks and hotmail is rated high on the list of email services.

    rlasagna 6/30/11 12:28PM
  • I am unable to access my email and i have alot of information in emails that I can not retrieve. How did this happen and without any notice? I too was unable to reach anyone about this problem and to say they will give me a code via cell phone is a joke! No one has texted me a code for so I could access my email. What a joke! I mean what happened???

    susie 6/29/11 6:35PM
  • I can't believe this I've been using Hotmail for 10 years now I loved it so much. I just lost 10 years of memories and important documents that I seriously need my college is finished this week and all my assignments are on my Hotmail I taught it only happened to me till I found this site. Now I'm truly disappointed and angry at the same time. Why didn't they just ask us to pay a low amount of fee every month I'd be happy to pay just give me back my account. Please someone any one make them pay for all the headache they caused every one. It's so upsetting what on earth has gone into them and I know for a fact that no one used my account so why would they do this what for an enjoyment for them to make everyone turn against them. There is seriously nothing left to do but move on and hope to find an other service provider good luck every one.

    Renata Britney 6/28/11 10:15PM
  • I see quite a few people are having the same problems with Hotmail.

    I just called the billing support number just to see if they could give me a forwarding number somewhere else. The gentleman that answered was completely unhelpful. I even asked for a general Microsoft customer service number and was told that it's only product specific. Sooooo, if you can't access your hotmail account, you're out of luck.

    Anonymous 6/28/11 3:00PM
  • obviously, Microsoft doesn't give a damn about Hotmail, Hotmail Plus, and the millions of users out there. They don't make money on it, they've invested peanuts in keeping it modernized, and now we have an epidemic of people, like me, who are long time users of Hotmail and Hotmail plus who have been hacked because of the lousy security in the product.

    Where are the board moderators? complaint after complaint from long time users are listed here and we don't hear a freaking peep out of them.

    I have news for you Microsoft. IBM dominated the computer world for 40 years until their arrogance and non-responsiveness allowed them to become vulnerable to small upstart companies like Microsoft.

    Now it's Microsofts turn. Because we are small users, they treat us like excrement that they ahve to scrape off their shoes. They can't be bothered with us.

    It's disgusting.

    Long time Hotmail Plus user 6/28/11 1:14PM
  • This is UnReal....
    I've been using Hotmail since i new it existed. Wich was probably 1996? It was so long ago i dont even remember. I have programs friends sent me still in my inbox from 2000... Now all the sudden i somehow spammed advertisements to 2 million people. Yea right... The cell phone number that is on the account is no longer my number and my account is blocked so theres no way of changing it to get a new passsword sent to it. Theres no one to talk to about this. I've went through the "Send your recent passwords and sent e-mail subjects" crap to get my account back and they tell me they cant verify it... I cant even change my facebook e-mail because i cant access this one to accept the request form . LOL
    Not satisfied doesnt explain it...

    Rubix Cube 6/28/11 7:52AM
  • If you are lucky enough to have your Hotmail account still open on your phone (a Blackberry in this case), on your computer (or phone)go to https://support.msn.com/contactus.aspx?wa=wsignin1.0&st=1&wfxredirect=1
    and click on "change password". Follow all of the prompts and Hotmail will send you a link to change your password to your Hotmail e-mail address on your phone. Open the e-mail on your phone and follow all of the prompts and you should be able to successfully change your password. It worked for me after waiting over a week for MSN to get back to me.....I will most likely be changing to a different e-mail account now. Good luck.

    me 6/27/11 7:27PM
  • Has anyone been able to contact someone at Hotmail to obtain access to their emails? I too have been denied access and the number they have is very old so I am unable to receive a text with a temporary password. Any idea on how to change the cell number? Thanks-

    mq 6/27/11 3:44PM
  • I no longer can get into my hotmail account, I can't find any link that has my problem, and I cannot find any live person to help me. I have clicked probably 100 links to try to get help. Will someone help me? The problem is that someone hijacked my hotmail account and so Hotmail blocked my access to my own account. Hotmail said it will send me a code to get back in but I cannot access my backup email account (also a hotmail account) to get the code. I also cannot log in to the hotmail help forums to ask my question because my Windows Live ID no longer works. Help! Please? Anyone?

    Anonymous 6/27/11 2:11PM
  • It amazes me how much money that Microsoft is making and they no one can help me with a simple problem with my email, by far the worst costumer service I have ever felt with

    scoe103 6/25/11 8:31AM
  • My account has been blocked and i have no way to speak to someone directly within MSN.
    Their customer service is really poor.

    I can understand that nowadays companies try to lower their cost with some web pages help or automated IVR but for such a stern step (Blocking account) i do think we shall be able to speak with someone.

    The only phone number I got is 1-800 642 7676.
    I would suggest you all call this number and start complaining.

    My account has been blocked since thursday night and since, no real contact has been established.

    This demonstrated a really poor customer service when customers face one of the most complaicated situation.
    If my credit card got stolen, i can speak with someone at the bank, no matter my geographical location. SOmeone is here to listen and take action.

    I would like to think microsoft could apply the same customer centric logic behind this situation!

    Regards
    Ben

    jae 6/25/11 1:20AM
  • Hotmail customer service is a useless. My hotmail got blocked for some reason. It was my primary email with butloads of emails i still need. Thanks to HOTMAIL, i lost tons of emails for school.
    Does anyone have an idea how I can still get my account back? Eventhough those useless hotmail agents could not validate that i'm the owner of the account? They keep recommending me to open a new account, but hell no I want that freakin useless hotmail again, I just want my emails back

    HY 6/23/11 6:28AM
  • Hotmail Customer Support is completely useless.

    If a Spambot hijacks your account, Hotmail blocks your account. Which is a reasonable thing to do...

    However, in order to recover your account, Hotmail expects the account owner to provide quite a bit of detailed information, which is UNreasonable to expect a user to remember.

    Even if you provide the correct SECRET ANSWER and the correct password history for the account. THATS STILL NOT ENOUGH!

    Hotmail expects you to remember the subject lines of emails you have sent!
    They expect you to be able to name all your Contacts!...etc...
    (Hello, we save them in the contact list, because we CAN'T remember them all!)

    It's absolutely ridiculous. It defies any logic, or reasonable thought process.

    Why the in the world would a Spambot try to Recover an account?
    What an incompetent bunch of fools!

    HotmailHijackVictim 6/22/11 12:55AM
  • Dear Customer Service
    You have repeadedly frozen my old acct. rreese312@hotmail.com because someone has used my acct to send blogs. Theres no room to enter a new ph # and I can not enter to get my contacts, saved info, photos, and or personal things. please forward all requested info to my new Acct. rreese99@hotmail.com and cancel the old em acct.

    Rockey Racoon (NEW EM ACC 6/18/11 8:49AM
  • my email address is moorivertradingsystem@live.co.uk, which is a premium paid email address. lately, I have not been able to open up charts emailed to me, which appear as a red X, under the IE system. When I am forced to use Firefox, it opens the charts, but can not be forwarded onwards.

    I have tried various ways to solve this problem, e.g., retore the system etc., but nothing worked so far.

    Please help. I am sure a company created by Mr Bill Gates should be the most customer caring company in the world.

    Many thanks.

    Anonymous 6/17/11 8:52AM
  • Hey Now...my acc has been blocked.I have tried all the solutions in your help catalog,or whatever you want to call it.Now I still dont have a solution.I have been with Hot mail since the late 80's. same acc the whole time.now all the sudden im a horrible spammer?
    I dont get it
    I really need to talk to someone that can fix my problem.Anyway.Im still getting mail on my smart phone...so thats good.Im moving all my contacts to I dunno...yahoo?
    well perhaps google?
    just let me Know who MSN belivevs is their arch enemy and I'll go there cause that company prolly has solutions.this is a mess Im not Happy.
    Is MSN doing this on perpose ,prolly they think there is more money in doing Mocked up news reports.Ok ok sry Im venting now.
    I guess this is good bye MSN hotmail.
    ahh its time for something that is cool anyway. thanx for suppoting me for over a decade.then totaly letting me down.

    Anonymous 6/16/11 6:24PM
  • Does anyone at Hotmail care about HELPING???? My account has been blocked and I have followed all the directions required. Yet, I still have a blocked account. There are no customer service numbers, there are no IT support people. What the heck am I supposed to do now? Looks like I just might forget about MSN and Hotmail and go to another provider. Too bad the advertisers don't see these comments. They might want to advertise on a site that actually cares.

    KC Clark

    activekcc 6/16/11 11:08AM
  • I am having similar problems, Been saying my password is incorrect when its not and now I am blocked out of my account. I really need to get into my e-mail! Please help!


    I can't even create a new hotmail account... Please I need my information!

    Anonymous 6/15/11 7:28AM
  • Their customer support team are idiots who can't think for themeselves!

    It's like I'm hearing broken LP records! They stick to template generic answers, and copy-paste them (with some subtle variations) as though as customer's problem is some simple multiple choice questions.

    Go through the Account Recovery Page, reset your Password, give us information to these questions (even though some questions can't be answered because there's no response for them, and we can't ask you what specifc details we're looking for 'cause of our imaginary security policy!). And then, oh look sorry we can't veryify the account why not make a new one? We recommend making a new account. Our final recommendation is to create a new account. Why not make a new account.....a warped, scratched, broken record!!!!

    HECK NO WAY! I'd rather change to Gmail, Yahoo, or AOL! I'd prefer having phone support than being lumped into a forum where my issue can just flow away like all the other thousands of folks with problems.

    Forget Hotmail! If you still have access to your account, BACK IT UP, SAVE YOUR E-MAILS TO YOUR HARD DRIVES IMMEDIATELY, AND NEVER TURN TO THEM AGAIN!

    d_dgjdhh2 6/10/11 5:28PM
  • WoW microsoft, just wow... I've always been using hotmail since the beginning of the service, and I've never switched or supported anyone who have, whether it's to google, yahoo, or any other email host.. But is that how you guys treat loyal customers?? block their mails and give them no reasons for it and no way to get it back? please look into this, this is a major problem..

    Purehawk 6/9/11 2:41PM
  • I need to get into my account and its been blocked for days, they say they will send me a code, but it never showed up....PLEASE PLEASE PLEASE LETS GET THE BALL ROLLING ON FIXING MY PROBLEMS!!!!!

    ANGRY 6/8/11 3:39PM
  • I called the number and the automated system told me to visit a site, I need to talk to someone..this is poor service, not really suprised since its microsoft.

    Anonymous 6/8/11 11:32AM
  • my account has been blocked they asked for a phone number , I live in USA I provide them with a phone number but I has been waiting to receive a code for about 15 days, I need my account back please I need my contacts I am unemployed I am looking for a job and now I do not have access to my e-mail that SUCKS

    ana 6/8/11 10:44AM
  • Tech Support is NOT helpful in recovering my blocked account. -Faustina Flannigan

    Anonymous 6/7/11 2:15PM
  • It is a darn shame that you can talk to a human being regarding billing, but there is no one to speak to regarding being unjustly locked out of your account....even after you have followed all the darn steps on line, several times at that. What happened to good old fashioned customer service. If I don't get resolution, I will have to change my email address that I have had for years and loose my contacts and folders that are oh so important to me. I have come to dislike MSN Hotmail very much. Thank you, Noelle Zamorano

    noeyzee 6/7/11 8:46AM
  • It says my account is blocked, but I can't talk to anyone at hotmail to help me, I have tried for hours to get into my account and can't, I have a lot of info needed in there. Please is there a no. To reach a live person?

    Anonymous 6/6/11 10:11AM
  • My email was hacked on 06/03/2011 - armour0424@hotmail.com , my password was changed and i was unable to log into account, i had 2 text sent to my phone which i never received and i was unable to change either phone number or additional email address to obtain temporary password and i was unable to contact ANYONE at hotmail to help!!!!!!

    Anonymous 6/6/11 7:06AM
  • Since last SAT my account has been blocked cause supposedly it was hacked.

    I've been trying to convince them with everything I can,as I have a lot of contacts and important mails on this account. I took my time to write them a mail with a lot of information and make it seem professional. All I received from them (after 3 days waiting) was some lame automatic e-mail they probably send to all their customers who have this problem. Hotmail has by the far the worst customer service I've ever witnessed, and it's a disgrace how the customers are treated. I even suggested sending them a copy of my passport, to which they never answered. Now, a week after long mails trying to convince them I received another automatic mail in which they wrote they're only suggestion left is to create a new windows live ID. They really think after all this saga I'd consider creating a nother account with them? if this doesn't work out I will NEVER create another account with hotmail. And I will talk bad about them to as many people as I can. This is absolutely ridiculous and such a shame for a company who actually has a good reputation. Is there anybody who's experienced similar issues as me?

    Ryan Stocker 6/5/11 7:29AM
  • Frekin BS!!! No number to call and no effective answers to remedy the situation. I've been trying to access my account now for weeks after changing my password and now what do you know ?!!! I can't get access to my email and my security questions answer is apparrently no good either,BS BS BS. It shouldn't be this difficult to get some help in remedying this situation!!! How is it legal for these guys to provide a service and no way to contact them there's no info anywhere andd when you do call a number its there F*%@!n billing department which promptly disconnects you after a recorded message.

    mafiatongue 6/4/11 4:40PM
  • careful guys...next thing u know your private email documents will be public news......if hotmail cant even provide proper customer support, odds are its by choice and next in line is exploiting the stuff they have on you or in their servers! time for a lawsuit to protect your privacy against hotmail!

    since they promise in their enduser to provide customer support and protect privacy....seems to me if anyone here can prove hotmail is exploiting private info its grounds for a LARGE class action lawsuit that could be big enough to put the entire thing down including the worthless excuse called customer support and its employees!

    lawsuit 6/3/11 10:51PM
  • Wow! Can't get in. I've had my account for 10 years w/ all same user/PW stuff. Don't bother going to the Help section. It just "hourglasses" to use an old term. My God! This old Lady might just have been hacked!

    Anonymous 6/3/11 5:19PM
  • i agreew ith most of you this sucks they have no customer service ! now im out a email and my contacts and my emails save there gone !

    tammy 6/3/11 10:10AM
  • What a horror story

    I have had my account for over 10 years no issues.. They make me change my PW and boom I cant get in (yes I know what I change it to). Then you get responses from some character in India feed you form emails that tell you nothing! I even offered to provide a DNA sample if that's what it takes!

    IHATEHOTMAIL 6/3/11 8:11AM
  • Hotmail is absolutely not user friendly if you are deployed to Afghanistan. My e-mail got cut off with the message that read, "my account was compromised." Tried to contact on-line customer service but they wanted a U.S. cell number, don't have one in Afghanistan. Tried to call customer service and they want a "U.S." cell number for a call back. I'm spending $50 dollars on a cell call just trying to reach them. Totally worthless. Need to switch to another service provider.

    foldenauer@hotmail.com 6/2/11 3:30PM
  • I've had hotmail for years with same ID. Now cannot send any emails. Never had a problem before. I even tried changing to another hotmail address and still can't send. I can also receive but not reply. Asking for help some guy pops up with his picture saying can fix my problem for so much money. I have virus protection so is it a scam for a free service not to be free. The service changes don't try to scam let your customers know. I've had hotmail or almost 10 years and very dissapointed in this service.

    rivercat 6/1/11 11:30PM
  • My email got hacked after i had for more than 12 years , he changed my personal info not to allow me sign in as well as my password ...i asked the hotmail for assistance giving them all the details of my email folders , cntcts , ....& all the evidences i am the owner !!! i retained my FB in 10 minutes ..they are extremely proffessional , thy notified me he changed mys etting & retained my first true one , moreover they told me where is the hacker from & blocked him from getting in again...I wonder how can a FB of a few years old do what a big named organization like microsoft can't do ???? R they that poor in security & knowledge of their product !!!!!

    dalia 6/1/11 11:48AM
  • I have had my email account with Hotmail.com for 6 years and never a problem. Now my account has been blocked for reasons I am unaware.I try to get issue resolved , but they only help paying customers..................OMG , if they want people to pay then they should have at least told us, and gave us the option to protect some very important emails,and the chance to move them and make the choice to pay or leave..............Now they want $36.00 to help you the on-line tech support team lol.....

    robin 5/31/11 6:29AM
  • Well after speaking to a live person, she suggested I try making up a another email that I wish not keep. It's just for receiving customer support; after they recovery my primary/original email account, delete that dummy account. I thnk she said microsoft live help.com, but I need a email address to receive help.

    SKINWALKER88 5/27/11 9:45AM
  • Hello Sir
    My account ( lay-o00o-nk@w.cn ) been hacked and I am trying to get my account back and this account the-best-group1@hotmail.com was the alternate e-mail address and I have Secret Question and Answer but I think who did hack me did nice job and did not leave any evidence of physical evidence. Because I sent all my information so many times to help center but i got replay that my information are wrong :(
    I worked all the steps to return my stolen account, but unfortunately does not benefit because I sent all my information so many times and i am sure of my name and alternate e-mail address and security question and answer but it seems who hacked me did nice job and did not leave any of physical vidence, maybe he even deleted all history. Who stole my account and deleted all my information he put ten of alternate accounts
    and all of them are fakes emails accounts

    Microsoft a great company and we all knows about the great reputation of the company but the is problem when there is some traitors people working in Microsoft Corp selling emails account and not worthy of trust and responsibility. I do not speak of the futility and ready to discuss with anyone about this subject.Who stole my account he is an Admin in hotmail called Ali Pakistani and lives in Dubai and getting money from people to get for them emails account.

    On date of 12-05-2011 received a message from Microsoft to change the account alternative and almost two days after I saw the message and tried to reject this measure, but I cannot and you can be got involved in my account and check it yourself because the message still on my inbox and if you dont believe me you can access to my email account and check yourself ( the-best-group1@hotmail.com ).
    What happened so strange in this respectable company :(

    Please please help me to return my account back, Sir who hacked my email he did remove all my information such as alternate email and secrest question was ãæÇáíÏ ÇáÇã the answer was Èäß ÇáÇãÇÑÇÊ

    Thank you sir
    Best regard
    Ahmed

    The One 5/27/11 9:33AM
  • Well guys this is the second time it has occured to my acct. Has gotten very old. Was blocked 2 weeks ago because of some hackers...took 7 days to recover acct...changed the password and all that..got system back; now blocked because someone has attempted to enter my acct but doesn't have the correct password, so......this is total BS! Thought this is why I changed my password!

    al clements 5/26/11 12:00PM
  • I have tried almost every option to get my Hotmail account back & working. Options have led me in circles rather than help to solve the problem which is to REGAIN ACCESS AND CONTROL OF MY ACCOUNT I have had for many years ASAP. I answered the security questions, yet keep receiving information and links that lead nowhere. I think many accounts have recently been hacked (looks like the ones who have had accounts for years in this case), maybe its a programming glitch & all my personal information has been lost so they make it look like someone blocked our account for our own protection rather than admit it they just lead us in circles till we give up completely & go away. Or maybe its a disgruntled person who had a former Hotmail account & was so frustrated they created a virus to target the customer base so people would end up here complaining about their inaction (lack of action) to the matter. I have tried for nearly 4 weeks now to recover personal information on my account. Perhaps the solution is to hire someone to hack into our own private information and access Hotmail for us?? If you know of a better solution or if you actually were able to recover your account please post your comments!

    Vangelis 5/26/11 6:12AM
  • I have never seen such bad customer service, I've tried resetting my password and my account is still blocked. Then the 800 numbers give you some idiot in India who can't help either. And I just want to get my information and close the account.

    Anonymous 5/25/11 4:56PM
  • I am having the same problem as everyone else also. I think the best solution is for everyone to close down their hotmail accounts and start othe rgmail or yahoo accounts. What else can we do? If you look through the agreement that MSN made you sign a while ago if you remember - they specifically say they are not to blame or are nto responsible for any loss of information. If are accounts are all gone - mine is definitely gone - I cannot login - I cannot get a response from the Hotmail Live temporary page and now I can't even view my own threads. There is nothing we can do about it. If enough of us leave they will lose money via advertising revenue as they will simply have no customers left.
    Nadina

    Anonymous 5/24/11 7:00AM
  • I am also blocked from my account, and believe it is because I have a virus. I have used the windows Live Solution Center, with no response after 7 hours. I even tried to pay to upgrade my account and that wouldn't take either. The funny thing is, I can go into my account and open and read emails, and file them. I just cannot send anything. The just go to the drafts folder. So, what's next? How long does it take to get help?

    coachH 5/24/11 6:01AM
  • I am going a bit crazy here. Same issue like anyone else. I have had hotmail for over 10 years. It's suddenly blocked me out. I have hundreds of contacts and important information on my account. Noone responded to me in the '24 hours' they said they would. I've entered the verification information required...still nothing. Very disappointing Hotmail. Obviously hundreds of people are experiencing these problems but hotmail doesn't care too hoots about this.

    nilaC 5/23/11 8:52AM
  • I have the same problem, but I have found a way to access my account. I went to the contacthelp screen: http://www.contacthelp.com/directory/Internet/Web+Sites/Hotmail?ListingID=287

    Under the large word "Hotmail" was website www.hotmail.com

    I clicked on it and was taken to the sigh-in screen. I entered my email and password and got into my account. I don't know why this works, but it does.

    This way is a hassel, but at least I can get to my account.

    Richard 5/22/11 8:25PM
  • Its sucks.Im not giving any thing out,If this is the way you run your business I hope you lose it all. Hotmail is free,yet to regain my "free account" I was asked for my credit card information. WHY??? I was also asked for my "cell phone" number. Again WHY?? No number for customer service, questions of why "I think I was blocked?". Come on!!! I answered my security question and changed my password yet am still blocked. My opinion is you want to get rid of all free acounts and want everyone to pay for them instead. Someone better come up with a darn good explanation as there are a lot E-mails I need to have access to and everyone I know has only that account address so why would I need to open another E-mail account for you to send your answer to! Just admit that all hotmail is interested in is making money and obtaining confidential information that they have no right to ask for!!

    pappababy2 5/20/11 1:06PM
  • I'm having the same problem as everyone else. I provided some more than valid info on my identity and got that bland computer generated response of " sorry, we can't confirm... blah, blah, blah." Its starting to feel unsettling reading everyone's comments. Is there a number for hotmail customer support?

    Anonymous 5/20/11 11:40AM
  • GD......... this is the second time this has happen. My Banking information is way past due and you people have a bad way of correcting the problem. I will not change my email data or password. I I do that I will drop my Hotmail address and account and find another mail account with anyone but MSN. At the same damn time I will change my DSL MSN Account to someone that seem to have less problems. I been with MSN/Hotmail for many years, but your services are going down and I have no time for this problem.

    Rags 5/20/11 10:12AM
  • My account was blocked account and apparently the way to resolve it is to create another email account and email them to have it resolved. They have no numbers for technical support for the hotmail services.

    Anonymous 5/19/11 10:38PM
  • Hey folks, you know what I think? I think that Microsoft has deliberately thrown a monkey wrench into hot mail because it's FREE. They want to make us Pay for it.

    state25 5/19/11 5:40PM
  • Ditto the other complaints. I have had the same hotmail account for over 10 years and now cannot access it. Have attempted new password approach and info sent to another account but still no entry.Say I am not the account owner. Very frustrating but nothing seemingly can be done to resolve the issue-it appears tons of others are having the same problem and something needs to be done immediately!Then there's the issue of getting online assistance and they want a fee of $38 for a tech! This is insane.

    vickirams 5/19/11 4:46PM
  • Same situation, different day for me. Look at all of the complaints just in May 2011. Incredible, to say the least. Oh, but there are 7 positive comments out of over 600 negative ones. I won't go into the details other than to say that I also provided all of the (very specific) data points asked of me only to be told they could not authorize my account to be reopened. At least this thread is not run by Hotmail, otherwise there would be no proof to the crime that's being committed.

    Anonymous 5/19/11 11:22AM
  • I am truly having the same problem that everyone else is having and that is my system has been violated and know it is blocked and that I must provide them a mobile number, which I am not doing. Why reguest a number from us and hotmail can not even provide us with a tech support number to clear up the matter. Microsoft should request that hotmail clean this matter up quickly. They have to many customers that have relied on the service of hotmail. Especially when you have myspace, face book and twitter and what ever else communication services that are available.

    Anonymous 5/19/11 6:43AM
  • We are al in the same boat. I do not know what is going on but it is very fustrating that the accounts are all blocked and there are NO phone number to contact a live person besides billing. And of corse they dont know anything.

    Annoyed 5/19/11 4:05AM
  • See I try to stay optimistic but this hotmail hacking thing has truly pissed me off! After telling me that my security answer to my security question was wrong, eh? I tried to sign into the forum with my question of how to get my account back but cannot get in because I am not signed in. I just want to delete the account at this point.

    losing my religion 5/18/11 9:01PM
  • I just tried to log on to my hotmail account and the message I got was "you may have violated the terms of the agreement". What? I was just on hotmail this morning checking my emails, some of which contain correspondence from hotels for my summer vacation! And, my airline flight info is on there! This is absolutely rediculous! GRRRRRR!

    I got a message to contact hotmail support and tell them that my account was closed and to give a reason why I think it was closed. Really? Are you kidding me? So I did send them a message and gave them a gmail account to contact me on, but this is rediculous. I guess I have to wait to see if they contact me unless someone else can give me some clues as to how to reach hotmail.

    arizonamom 5/18/11 3:33PM
  • I've been trying to recover my account that i've had for almost 12 years 6 times now and all i'm getting is the exact same response every time "We have concluded our review of the information you provided. Our agents were unable to validate that you are the account owner. "

    go **** yourself hotmail and microsoft, their customer support line is an absolute joke, i spoke to 2 people and 1 was a manager and he didn't know anything, i asked what is the complaint email to leave my feedback and he said i don't know. Amazing, i'd like nothing to do with hotmail and microsoft anymore, stupid twats

    viruspw 5/18/11 2:31PM
  • Horrible horrible horrible!
    I am in the same boat as many of you. My account blocked because of an alleged hacker. I would love to think that hotmail is really on the ball and caught this before it was too late. But unfortunately I am experiencing the same horrible customer service that I see spoken of in this forum. All necessary information has been given to them but still all I receive are standard messages saying that they can't confirm me as the owner of my account. I begin to believe some of the below comments questioning whether our accounts are even still in existence or not.
    Does anybody have any way to contact hotmail directly? Phone preferably? Their WindowsLiveHelp site is obviously a joke to them because there is zero service involved.

    Anonymous 5/18/11 8:11AM
  • I've had my hotmail account blocked because them claim a hacker broke into it. The worst part is not being able to speak with a live human being. I've had my account for over 15 years with no problems until now. I have provided every kind of information they could possibly need. I bought something on Ebay and since then my email has been blocked. Getting any kind of REAL help has been unavailable. I noticed that others have used Ebay too and then got notice that your email was blocked??????

    Anonymous 5/18/11 4:56AM
  • Hi folks I just wanted to add my "2 cents" and pretty much echo the nightmare experiences that I've read thus far. I've hated Microsoft for more years than I can remember. I've had 2 of my hotmail accounts blocked because them claim a hacker broke into them.The worst part is not being able to speak with a live human being, they rationalize this by pointing out that the service is free what did you expect. I should have known better but I've had both accounts for over ten years with no problems until now.I would offer up one suggestion to my fellow victims. If you have an operating e-mail account take "screen shot" printings of all your folders, you'll at least have that when you go to try and reconstruct another e-mail account.

    noblephil 5/18/11 4:35AM
  • Same story as many of you -- account was aparently hacked and I have been locked out. I am just glad I only used hotmail for JUNK email. I can only immagine if I actually kept any personal information and was just shut down with no recourse. Shame on Microsoft for a lack of support even though it is a free service. When choosing between 2 software products I will choose the one that excludes Microsoft. Last straw for me - no new MS products will be purchased by me.

    Anonymous 5/17/11 11:21PM
  • Hilp!

    this is jhibbwy@hotmail.com. I found the same thing this morning (5/17/11) with my account! I have been blocked from accessing my account due to a hacker and I am unable to contact hotmail to resolve the issue. If anyone knows how to contact them please let me know at lhibbits@live.com!

    Anonymous 5/17/11 7:51AM
  • I have had the same issue as everyone else - one day my account was working fine, the next day it was not. They asked me all the questions, I even sent emails from my work email so they could check. I've told them prior passwords, prior emails, the fact it is linked to my facebook account basically I have fought tooth and nail to get my account unlocked! I do not understand how we, the customers, get penalised due to their lax security! I have had my account for over ten years now and they have recommended I get another one - I told them subject lines of emails I received regarding work contracts and they still won't reactivate my account. Their service is dreadful, I will never be using another microsoft product again - dicks.

    Mark Evans 5/16/11 10:30PM
  • I have the same issue with hotmail as everyone else it seems. I am blocked from my hotmail account of 5ish years. No matter what info I give them it isn't enough. They still can't validate that I am the account owner. Whatever! Open a new account is says. I don't think so with the way I've been treated for the last 5 days trying to get my account back. Thanks for nothing hotmail.

    kw4vt 5/16/11 6:57PM
  • Hotmail is a joke. Someone hacked into my account, and from there accessed my ebay account. I'm an honest, harworking person and I cant even get help to terminate the account that has been hacked into so that whoever has done this cant do further damage. It's pathetic.

    Anonymous 5/16/11 1:50PM

  • Hello All,

    I have read quite a few of the posts here. There seems to be the same consensus here. And that is that Hotmail is a joke. I have had the same problem many here have. I wasted 2 weeks of my life pleading with them asking for mercy to get my account back, to no avail.

    I sent them enough info to write a book. Each time all I got was they could not verify me as owner. I have no idea why not.

    I do have another idea though. Has anyone else thought of the possibility that our accounts no longer exists and this is why we can't be verified owners of them?. Think about it. How many of you have sent in information that you KNOW is right, only to be turned away. Why? I think one possible reason is that something happened to those accounts and they no longer exist. Perhaps a glitch or a mistake of some sort. And they do not want to own up to it. I have point blank asked them if this question twice. They have conveniently ignored my question.

    So, I, now as most of you on this thread, have lost my documents and such. My sympathies are with you. Though I did have some important information in that account, I am sure many of you had more important things to lose.

    I started a new e-mail account with gmail. We shall see how that goes.

    Good Luck to all here, I hope you have better luck than I did.

    Boop47

    Boop47 5/16/11 3:24AM
  • I've been trying to get verification code for 2 weeks now. no phone number is also provided to get any help with unlocking my account service sucks

    genrikh 5/15/11 11:49AM
  • I love the scam to get you to provide your cell phone number under the claim that they are going to send you a code to be able to access your account, and...well...FOUR HOURS later, still no text and I'm still locked out.

    Then they refuse to provide a phone number and just leave thousands of people with no recourse.

    CaliKitty 5/13/11 8:27AM
  • It says that my account has been hacked and I need to create a new password and it will ask me to log in to an alternate e-mail...which I also can't log into! And hotmail will not even provide a number for customer support or another proper way for me to easily contact them! This is bull..I'm going to college and I can't get anything done because of this e-mail situation. Congrats Hotmail, you've just lost a "customer"

    Anonymous 5/12/11 6:12PM
  • wow! All week long I have been thinking it was just me! I have the SAME exact problems. I have had this for more than a decade now, and it has never given me any problems until now. I have soooo many contacts and groups and articles that I need. Did anyone get help with a real live person?

    f 5/12/11 12:04PM
  • when I try to access my account it says it's been disabled. Then I went into the help section where it tell you how to access it. It says an access code been sent to my email address: chanelle_anderson@hotmail.com yet I cannot get into my email to get the code to reaccess my account. Please reactive my account...It is very difficult to get someone to help, and it is extremely frustrating!!!

    chanelle anderson 5/12/11 7:49AM
  • No joke, Hotmail! You locked my account and sent some security code to an account that IS NOT EVEN IN MY NAME!!!!!!What are you people doing? I have receipts and other important documents saved on my REAL account and now its gone. You don't want to give a number to call either. Obviously, you must not know how to fix it. I'm sure I'll get better service at Yahoo!!!

    Anonymous 5/11/11 10:50AM
  • I can't believe that I followed directions for being blocked and nothing has happened. There is no support nor # to speak with someone live. I emailed tech support and was told it would cost me $38 for help.
    Sounds like a scam to me.

    Jean 5/11/11 6:41AM
  • My account is locked, my back up e mail to send the code to is also locked. I called and found out there is no phone service for this issue and that I have to just look around on the microsoft website. Rad. Way to go Hotmail. So nice to know that an e mail I've had for years and use for important transactions is just completely gone because the company that created it doesnt give a crap. Comforting...

    yep 5/10/11 9:45PM
  • I tried to access my account the last few days and was locked out. Windows Live page says to enter my password, then says my password may be compromised by hackers so suggests that I change it. So I did, tried to log in again, this time it shows the wrong email address for me. I've had my same email for many years like some of the other folks on this site reported. There is no place on the page which gives my (wrong email address) to change to correct email address and to log-in. NO customer support phone number to call either. The links to their "Questions" page don't pertain to the problem I am having. Hence I am still locked out of my hotmail account 5 days later! Not happy about this in the least.

    Anonymous 5/10/11 12:27PM
  • I just called their billing support line and told them I wanted to cancel my hotmail account completely but was getting the run around with the Windows Live website and couldn't reset my password and was locked out. He said to email abuse@hotmail.com to cancel the account and that they should get back to me in 24-72 hours. I just emailed them. Fingers crossed something actually happens!

    Anonymous 5/10/11 9:27AM
  • I agree with everyone else who wrote in on this page. For some reason I cannot retrieve my e-mail account because I countinuously get the reply saying "sorry but we cannot recognize you as the original user." Whatever!!!

    For the last 12 years I had been using the same e-mail address and I am shocked to not be able to get access to my account. And as it is more than a decade ago since I fixed my secret question and answer, I don't even remember what I wrote for my secret answer.

    Where can we contact so that at least we could get in touch with a live person???

    ayayayay 5/10/11 8:02AM
  • Well, I'm glad I found this site and learned that the hotmail problem is system-wide with this "hacked" and "blocked" account story. I have struggled with this all weekend following their nonsense directions and getting nowhere. My experience is identical to those posted here. Free service or not, they make money off of this so they should be paying attention and at least letting us know what is happening.

    fedupwithmsn 5/9/11 1:41PM
  • looks like we all got s***wed over this weekend.. i also cant access my account and no one is replying to my request... cant get to contact support.. keeps throwing me out says i must log in.. if i could log in i would be asking for help to reset password or get help to

    Maya dajee 5/9/11 6:09AM
  • Same as me!!! Someone has blocked my email account, it's soooooo annoying and it seems like no one could help me here! Come on where is the support??

    Anonymous 5/9/11 2:00AM
  • I think it is total BS that Hotmail can close my email account when I had not used my email account for days. What is wrong to reply to a response to a for sale by owner craigslist ad through my email address!

    princess 5/9/11 12:37AM
  • I have not been able to get in touch with anybody to help me unblock my account. Someone hacked my account and changed my password so I can't get into my account-phdorman@hotmail.com. I have tried to change my password but I have been unsuccessful. Can someone please help me??????

    Anonymous 5/8/11 6:51PM
  • Same as everyone else; locked out for no apparent reason, provided as much info as I could to get restored including phone #'s but they won't do anything to help. Hotmail stinks and I would encourage all to BOYCOTT MICROSOFT at every opportunity.

    Not Bill Gates 5/7/11 2:35PM
  • I switched to Yahoo. My account was stolen, and hotmail customer service would do absolutely nothing to help me.

    Anonymous 5/7/11 8:20AM
  • My account was hacked, i provided as much information as possible to prove i am the account owner, they wont believe me, soooo angry!!!!!!!

    Alisha21 5/7/11 1:10AM
  • there seem to no way to get hold of customer service@hotmail.com . all the sudden they close or shut off accounts
    and you can not find out why there doing it
    J.R.

    Griffon 5/6/11 6:53AM
  • I have gotten CODES to re set passwords does not work called and got a promise of a special email link sent to my secondary email address which is Yahoo and twice I've been lied too no such email and go to live services and DAAAh can't sign in to GET Help to fix problem on forum becouse you have to be signed in first LMAO. So I give up this is a crock!!! Worst service in the world !!!

    Glazierman 5/5/11 7:02PM
  • I have read all the postings I am in agreement with all of you!! HOTMAIL SUX!!

    I have had hotmail for years and years and today, like many of you, I received the notice about being so called hacked.

    I did everything that the stupid screen tells you to do, but as all of you know, IT DOES NOT WORK!!

    Microsoft, very disappointed!! Many have used hotmail for years and have many docs in their folders. SHAME ON YOU FOR JUST DUMPING US AND NOT ASSISTING!!

    Pricansaint 5/3/11 5:36PM
  • I am completely blocked out of my email account. I cannot respond to any job offers, personal emails, anything! I am sooooo ticked off. I have changed my password several times and still, nothing! According to Hotmail, Invalid. When i tried going to support/validation for help, they are asking for money! I know the service is free, but whatever is happening has to do with Hotmail themselves, not me. Now all of my contacts, are compromised, nursing information, my personal information etc. What on earth are they (Hotmail) going to do for their customers; well, and again, i guess we are not really customers since we are receiving this type of service.

    apple 5/3/11 8:27AM
  • well unfortunately even if they did have customer service it wouldnt effect us cause were not even customers we dont pay for anything, its free. also it appears hotmail.com got majoreley hacked or something

    Anonymous 5/1/11 9:21PM
  • As refer to few "ask for help" post ahead, my email account also was blocked, u asked me to change the password and gave me several times a code, i keep entering, but over and over agian nothing is working, it said there's error on page, cant load. So PLEASE PLEASE PLEASE do some thing for me, my email adress is liverjane722@hotmail.com

    I have an exam ahead i really need the document in there! )):

    Janejanejane 5/1/11 8:29PM
  • u have blocked my e mail n account 4 ur own reasons n keep tryin to send new code that never shows up to my cell n its pissin me right off tried everything to change n correct n u keep doin it just fix my account n let me continue please no codes now e mails just fix it ian.liam@hotmail.com fix it.

    Anonymous 4/30/11 10:44AM
  • OMG!!! Everything on this comment board is exactly what I am dealing with! "Seems someone hacked your account. Your password is invalid. Please reset your password." Blah-blah-blah. For a week now I have tried to reset my password, only to get NOWHERE!!! I've had my account for years. Why all the crap now Hotmail?? Thanks for nothing...except losing my folders and all their info. Completely unhappy with Hotmail. Where the heck is any decent customer service, that I DON'T have to pay for?

    Lindalou1122 4/29/11 6:43PM
  • i am quite annoyed that my account has been blocked. i have submitted all the necessary information to recover yet you are still giving me nothing. My address is bevbliss@hotmail.com, i have loads of important documents stored in my folders that i need. this is quite unacceptable. I have given all the relevant information and i want my account unblocked. Please let me know what's going on

    Bevbliss 4/29/11 10:34AM
  • Surprise! I signed-on to my Hotmail account one and discovered my account was closed to violating TOU. However, there is no explanation as to what part of TOU I violated. This was accomplished without any opportunity for me to rebuttal as to why. Seems the Microsoft folks have their on Constitution form of due process and the need to know who and why. They blindly took somebody's complaint without any verification whatsoever from me. I only used the Hotmail for Internet related activities where a site demanded my email before I could have access. Hotmail was my spam trap. Losing Hotmail is not a big deal. However, I had the hassle of changing to another address for all my Internet accounts.

    Here's the notice:

    This account has been closed

    Your account has been closed because it seems to have violated our Terms of Use. To re-open your account, please do the following:

    1. Click on the link below and fill out the e-mail support form.

    2. In the box labeled "Please select an option", choose Connections/Sign In Problem.

    3. Another box will appear. It will also be labeled "Please select an option". Choose Account Closed. Access Denied.

    4. Make sure you answer all the questions that have a red star (*) by them. Then click Submit.



    We'll review your request and get back to you within 24 hours. Please DO NOT submit multiple tickets - it will delay how long it takes us to respond.


    I followed these instructions. However, the account remained closed.

    Anonymous 4/29/11 3:54AM
  • i am here writing this comment hotmail customer service? my email account was blocked and u gave me several times a code i entered and entered over and over agian nothing is working,so please do some thing for me, my email adress is maxmedcali@hotmail.com

    maxmedcali@hotmail.com 4/28/11 12:36AM
  • I agree with everyone else terrible customer service!!! Someone hacked into my email account quite easily and now they are refusing to reset my password saying they cant verify I am who I say I am. I also have important emails that I need to get to.

    trincy 4/27/11 1:00PM
  • Wow, all I can say is WOW! I've been dealing with the terrible "customer service" that I've been receiving. My Hotmail account has been working for the past 14 years or so, and all of a sudden, it stopped working last week. I've mostly only used this account as my SPAM email, but have been backing up my phone data using Microsoft My Phone. So much for trying to recover my account, all I get back in response is a cookie cutter rejection. They cannot even tell me what information specifically I have answered incorrectly.

    Someone needs to find Steve Ballmer's email and link him to this thread.

    lickwid 4/27/11 10:56AM
  • Oh my gosh! Is it even legal to operate a company and not have live customer service reps!!! Surely by now, this company is aware of how much this pisses it's clients off by all the negative comments but apparently they don't care. Futhermore, that rating of 2.something is a lie. From the commements that I read, the rating is ZERO!

    Anonymous 4/26/11 12:45PM
  • They have no customer service from my experience. I have tried 3 times to recover my account to no avail. I am thoroughly pissed because there are important documents I would like to recover before I close their crappy account.
    They are no help and I am tempted to get a lawyer to sue for access to my account for my documents.

    Anonymous 4/23/11 9:25AM
  • I agree with every comment. I can not beleive the biggest web company in the world has such a lunacy recovery system when ones account has been blocked from suspect tampering.I have given every correct detail to their ridiculous forum and they just send standard emails of rejection to verification. Then there is no direct service, no call centre personnel who can collect ones 100 point ID, no email to direct service. It is a joke. I think hotmail must implement changes.

    casie 4/22/11 7:15PM
  • Customer service for Hotmail is atrocious. I tried to recover a blocked account that they blocked simply because it had been 6 months since it had been used. That was all. I knew the password and everything but it wouldn't let me in. After dealing with people online on the recovery, which gave horrible service they DELETED THE THREAD THAT THEY WERE HELPING TO RECOVER MY ACCOUNT. After someone said they would help me and just NEVER RESPONDED. I am tempted to change all of my accounts over to someone else. this is ridiculous

    Anonymous 4/20/11 3:44PM
  • where is hotmail customer service? my email account was blocked suddenly for no reason, and i emailed 10 times and it said there is not enough information to unblock. i just can not believe there is even no live person

    li 4/20/11 5:40AM
  • What the hell is hotmail customer service? my email account was blocked suddenly for no reason, and i emailed 10 times and it said there is not enough information to unblock. i just can not believe there is even no live person to talk!!!this is the worst customer service ever, ridiculous! what can i do to get all my contact information? even the verification letter to submit the form is so ugly and hard to recognize, stupid hotmail!!

    Anonymous 4/18/11 9:16PM
  • Of the hundreds of complaints regarding hacked accounts, I think mine is one of the few that got resolved. I'm still reporting this as negative feedback because of non-personal way MSN/Hotmail handles the situation. First, there is no phone number to call. Second, there is no two-way direct communication. Third, you're guilty until you prove your innocence (which is very hard). My situation got resolved, even though my account was hacked and both my password a security questions were changed.
    Here's how:
    I completed MSN's password reset form with the as much info as I could. Yes, it took me FOUR tries (re-submitting each time).
    When you get your Pin# to access their temporary complaint forum. Use it to go where you input your original information. I then replied to my own message/submission and added as much info as I could remember: approximately when I opened my account, The questions and answers to MY ORIGINAL security questions, My Phone numbers, my zip codes (because I moved and couldn't remember which one MSN had on file), And the link to the abuse@hotmail forum where I complained.

    I also reported the hack to ABUSE@hotmail.com. You should actually do this first. The response came within 6 hours and they put a block on my account.

    And, when my requests/submissions came back as denied, I went back into the forum with my passcodes and checked the "UNMARKED AS ANSWER" boxes on MSN's replies. I assumed that if I unmarked them as answers, they would be re-opened. And, Each time I re-opened them, I put more comments.

    It was completely frustrating. It took 6 days to resolve. But, in the end I got my email account back. Will I use it now? No. I moved on to Gmail. But I hope this helps others with my same problem. -Rich

    Anonymous 4/15/11 9:02AM
  • This is BS my account got randomly blocked after using it on a daily basis for more than 5 years. I can't even get a reset link sent to my old IHUG email because IHUG has been bought by Vodafone and I never used that email anyway. ALLLLL of my other accounts and important information for my work and other areas all get sent to my hotmail account because it was my main email that I used for literally everything!

    The customer service is a JOKE, you need to login to be able to contact anyone, but let me ask you this HOTMAIL "HOW AM I SUPPOSED TO CONTACT YOU IF I CAN'T LOGIN IN THE FIRST PLACE" you can't even ask a question because you need to login... HOW STUPID!!! They have no phone number because of some stupid excuse "hotmail is worldwide we simply cannot handle the thousands and thousands of calls" YOU'RE AN EMAIL ACCOUNT COMPANY GET USED TO IT!!...

    My account got blocked.. I can't get in, I can't reset, the recovery page is a complete joke. I've tried everything, other browsers, i've answered the secret question reset the password but my acc still blocked wtf is going on. It appears this is not a ONE-OFF thing, as atleast i've read 10 other comments saying the EXACT SAME THING. This must be a fault related event, obviously hotmail has cooked up on its service!! PLS HELP AS I NEED TO ACCESS MY ACCOUNT TO RETRIEVE IMPORTANT JOB AND PERSONAL DETAILS THAT I SAVED AND CONTACTS.

    Nathan1988P 4/15/11 1:31AM
  • We cancelled our hotmail account and received a cancellation confirmation; however mail is still going out indicating we are the senders - it's embarrassing and I consider it harassment!! Cant get anyone from hotmail to respond unless I PAY their tech for the service they're NOT providing!! How do we actually kill our old e-mail address??? Why doesn't someone respond??

    Anonymous 4/12/11 7:37AM
  • I'm having the same issue. Can't seem to find anyone to help and I have all this info on it for vacation that is coming up!!!!!

    jane 4/11/11 2:34PM
  • I am having the same problem with this stupid company. I have had my hotmail account since highschool and all of a sudden it is no longer available. Something leads me to believe they messed up a lot of the accounts, but I am not stopping I will get to the bottom of this.

    Anonymous 4/11/11 6:50AM
  • i need to access hotmail, I need access to my account so I can get my files-pics-documents to delete account. I have had hotmail for over 10 years and never had a problem before until today, I can't believe there is no one or a number we can call to get help. I need my personal information and files.

    betziem5 4/9/11 5:10AM
  • How do reach hotmail. They must have phones. If not how do they call 911? How do they call home? How do they call people in next office? I have beeen hacked and cannot get into my hotmail account. Maybe its an inside job. Someone help

    AGRAVATED 4/8/11 1:15PM
  • Hotmail is terrible the junk that comes in is unbeliveable also 200 junk email everyday and I have had other people trying to access my hotmail account to use for who knows what, I check everyday and use sweep, block and delete and they still keep coming, Hotmail needs to Quit and go to a different system, I am going to if they do not correct there problems.

    msl93hotmail 4/5/11 7:10AM
  • absolutely horrible service. i sent them some "feedback" of my own on their so called "help site". i simply forgot my password, and here i was jumping through all these effin loopholes just to reset it and i STILL cannot get into my email. i've had gmail as my primary email now and they have NEVER caused as much anger as hotmail and msn have. i hope they falter soon. to hell with my hotmail account, i want my password reset so i can go in and retrieve my contacts and officially delete all ties with this stupid company and their stupid services.

    Anonymous 4/4/11 1:39PM
  • oh god. this is really depressing. 540+ people saying the same exact thing that happened to me with no solution. what am i, are we, going to do?! I swear I want to just march into microsoft and strangle someone! mine's been blocked since the night of the earthquake in japan where my dad happens to live and i was trying to get in contact with him and others there since phone lines weren't working. it was one of the most frustrating moments of my whole life. there's got to be a way back into our accounts!!!!

    emi 3/29/11 3:26AM
  • Everyone above said what I want to say. I've had Hotmail for over 10 years. I'm switching
    to a company with better customer service.

    Sandy 3/24/11 4:21AM
  • OH MY GOD! Me too! I have been blocked for almost a month! What is going on?! We're all having the same issue. I NEED to get into this email account. I've had my email account for over 10 years - so not fair!

    Online help is TOTALLY USELESS. VERY disappointing from Microsoft. All the numbers I find online are TOTALLY automated. NO human anywhere... WTF?!

    Anonymous 3/23/11 1:32PM
  • OMG....this is Horrible my account has been blocked for almost two weeks and absolutly nothing is being done about it..the online forum BS is useless i have had that email for going on 7 years now...i want to get a new account with someone else but i still need all my files from my account hotmail has really gone to the toilet...i just want my email unblocked NOW!!!

    Anonymous 3/20/11 3:28PM
  • I've had my hotmail account for more than 10 years and it is disastrous when suddenly my account was lock out or blocked. On line service support is useless. Some online support ask me to pay $90 to unblock. Hey hotmail...I have accumulated important personal, business and links to this email account and I have tried my best to unblock it. Is there something wrong with MSN organization and issues like this cannot be solve???This posting is probably my last ditch to recover my email account of more than 10 years. P L E A S E!!!
    Julio Llave

    Anonymous 3/20/11 6:58AM
  • They have had me blocked from my account for 5 days now and they are doing nothing to unblock it. I have had this account for almost ten years and they do not believe it is me! I have soooo much proof and am completely lost in what to do because there is no one to talk to.

    Nessarosa3 3/20/11 6:30AM
  • This is complete BSH i know the feeling i have been locked/blocked since 9th march, it is all window live fault, they new they had a problem but allowed people to sign into there accounts, now that they have locked them out they don't want to let them back in, i have sent so much proof that i am the account holder but they don't want to know, i have said listen i have a twitter account and i sign in with that email address track me on twitter if you want to prove that i am the account holder, i have bent over backwards to prove that i am the holder of the email address, 10 years of emails and files lost? and for what, just to make life easier for the lazy people at microsoft who do not want to set up a chat line or at least write to account holders at there home address to check that they are the account holders, i have even offered to send emails of correspondence when my email address is proof.

    A 3/18/11 4:07PM
  • I have been dealing with the same BS from hotmail. I haven't been able to access my account in 4 days due to my account being "locked" for some reason unbeknownst to me. I have had this account for many years & alot of personal info is saved here. I am beyong frustrated with hotmail & there is no way to get any help. I never imagined something like this happening. Horrible customer service!!!!!

    Anonymous 3/18/11 7:49AM
  • why is it i have been waiting for days now i can not get into my email it has been hacked and they are sending msgs to my lawyer asking for money I need HELP AND I NEED it NOW He changed the recovery address to HIS I need my damn account back NOW I have emailed your help and support and have gotten NO Response since the 15th when it was hacked this is crap you do not have l;ive online support or a human number for us to call. I had to set up a new email which does not help i need all my files in my other account gjus4ud@hotmail.com he changed my recovery to his email

    gjus4ud 3/17/11 11:43AM
  • This is absolute BS.....because my FREE hotmail account has been locked, I have also been locked out of my XBOX live account that I pay 60 bucks a year for and no one can give me an answer as to why....and as for the help forums......they are completely useless. And dont even try to call them, the help center line is handled from the other side of the globe and will give you 4 contact numbers....all of which are useless

    Anonymous 3/15/11 7:17PM
  • I was a hotmail cust for 10 years and all of a sudden hotmail changed my password without my permission and I lost 4email addresses for all my friends. I submitted two requests to change my password butm both were refused. I have sent two emails to Hotmail cust serv and had no reply. I iintend to speak negativelly of hotmaikl to everyone i meet anfd i hatre hotmail - you have ruined my life.

    Anonymous 3/15/11 4:26PM
  • good god, man- whatever happened to REAL customer service people? pray for the poor souls at WINDOWS LIVE HOTMAIL HELP CENTER, since apparently NONE of them made it through the zombie apocalypse!!! I mean, that's got to be the only LOGICAL explanation for the horrible lack of customer service, right? geez...

    ubee0173 3/15/11 2:39PM
  • I have facing the same problem with others. Hotmail support is useless! I can't get into the support forums without signing in, and you can't sign in when your account has been blocked, so you keep going around in circles getting the same pages over and over, when you CAN'T sign in because they won't let you! I don't need to read forums, I need my ACCOUNT UNBLOCKED! And you gave me the dateline is 15th March but you have blocked my account before the date. My alternate e-mail adress that I had when I first got hotmail is no longer in used, so please allow me to use my current GMAIL account to receive the code I need from hotmail to access my account. Thank you,

    aniceyau 3/15/11 2:51AM
  • I'm Ghassan,Hotmail support is useless! You can't get into the support forums without signing in, and you can't sign in when your account has been blocked, so you keep going around in circles getting the same pages over and over and asked to sign in, when you CAN'T sign in because they won't let you! Whatever happened to help? I don't need to read forums, I need my ACCOUNT UNBLOCKED! I didn't do anything to have you block my account and the alternate e-mail adress that I had when I first got hotmail is no longer in used, so please allow me to use my current Yahoo account to receive the code I need from hotmail to access my account. Thank you,

    Anonymous 3/14/11 10:26PM
  • SAME HERE! HOWCOM A BIG COMPANY LIKE MICROSOFT DOESN'T HAVE ANY ONE WHO IS WILLING TO STAND OUT AND RESOLVE THIS PROBLEM? NO WONDER ALL MY FRIENDS TOLD ME TO QUIT HOTMAIL AND GO GMAIL. THIS IS THE SECOND TIME I HAVE PROBLEM WITH MY HOTMAIL. LAST TIME I LOST THOUSNADS OF EMAILS JUST OVER ONE NIGHT, AND TODAY, I THINK IT'S BEEN HACKED AND I CAN'T EVEN RESET MY FACEBOOK PASS BECAUSE THE PASS I RESET HAS TO BE SENT TO HOTMAIL. WTH!!! IS THIS SOMEKIND OF A JOKE?

    JOY 3/14/11 8:38PM
  • Hotmail support is useless! You can't get into the support forums without signing in, and you can't sign in when your account has been blocked, so you keep going around in circles getting the same pages over and over and asked to sign in, when you CAN'T sign in because they won't let you! Whatever happened to help? I don't need to read forums, I need my ACCOUNT UNBLOCKED! I didn't do anything to have you block my account and the alternate e-mail adress that I had when I first got hotmail is no longer in used, so please allow me to use my current Yahoo account to receive the code I need from hotmail to access my account. Thank you,

    Sonja Marie 3/14/11 1:09PM
  • My case is just the same... am fed up of riting 2 hotmail 2 unblock my account.. if sum1 else used it 2 snd spam how is it my fault... fine am not interested in ure service dere r many others available... only issue is ive got loads of contacts in dere.. accumalated over 10 yrs... srsly hotmail needs 2 get its hotline to work.. it sucks... no 1 replies... one page jus keads u 2 another...

    Sha 3/14/11 9:39AM
  • Welcome to the club guys! I echo everything ya'll have said!

    I got an email (in my junk inbox) that was requesting my account information because "hotmail" was getting ready to close my account. Since I wasn't aware of anything like that happening before (because I've had my account for over 10 years), I ignored it! and assumed it was just someone trying to get my contact information! But to my surprise, when I went throught the "Customer Support" link, it asked for all of the SAME information, which now leads me to believe my account was DROPPED....I just wish, hotmail, MSN, Windows or whoever it is, would have forewarned us of this because in all the years I have been with them, nothing like this has happened....which leads me to believe they no longer want to offer a FREE service, because if you notice they now have HOTMAIL PLUS (which is a PAID service)...so wrong, unprofessional and down right TERRIBLE

    Justasyouare 3/13/11 6:16PM
  • when are going to be able to open our accounts? mine was blocked 4 or 5 days ago and i really need to read some email i got.
    Please we need and answer back. I've had this email for several years now and i cant understand why my account was blocked!!!!
    Please!!!!!!! we need and answer!!!!!!!!

    Marielcita 3/13/11 12:19PM
  • Hotmail support is useless! You can't get into the support forums without signing in, and you can't sign in when your account has been blocked, so you keep going around in circles getting the same pages over and over and asked to sign in, when you CAN'T sign in because they won't let you! What ever happened to help? I don't need to read forums, I need my ACCOUNT UNBLOCKED! Whose butt do I have to kiss to do this???

    tjc1954 3/13/11 10:30AM
  • What the heck is going on with hotmails customer service.. they blocked my hotmail account 3 days ago and now it is impossible to figure out how to reactivate my account.. i have tried 3 times following all their stupid system for resetting my password and nothing.. what a f....ed up system they have

    Enrique
    Miami Florida

    Enrique 3/12/11 5:53AM
  • So I should not feel alone! It is important I get to my emails and I cant! The other email no longer is in use and its info forgotten so I cant use that! I cant get in...the secret question does not work... "nothing" ...I dont recall it and there I am with no way to fix it! GREAT! Doubt they read these either! It would be nice that they mail you your info or something or a means to get to it a code to use! Something!

    Anonymous 3/12/11 1:24AM
  • My email has been blocked too since 3/9/11. I too have tried all their avenues to fix it and have gotten nowhere. This is so frustrating. Wonder if something "big" happened and that is why so many of us are having this issue.

    jkm83 3/11/11 1:42PM
  • Also blocked due to compramised account and successfully changed password. Created a help ticket yesterday but when I go to my thread section, it doesnt appear anyone has even looked at it! Have tons of e-mails surrounding legal issue that is ongoing in my account that I cant access!! This issue is effen up my life!!! Cant even figure out how to post an additional Q to the forum cause it doesnt offer me the option to do so. Just read them is all. Also read that someone had the same issue and when their account was returned to them, their e-mails were missing!! Live's response was "Tried to recover them but couldnt...SORRY." NOT GOOD ENOUGH LIVE!!! Heeeelp!!!!

    hollywoods 3/11/11 12:22PM
  • Hotmail will not allow me to send messages or reply to messages. The so-called Help section does not provide any help at all.

    SJJ 3/11/11 11:56AM
  • My account was hacked and no body is available to delete this Adultchat thing that wound up in my account list.

    dhusak2554@hotmail.com 3/11/11 11:38AM
  • What in the heck is going on. My account was fine up until you required an update. This is bull! I can't get into my email and my account was hacked saying "I'm in london and need money fast". Why is there no One to talk to in resolving this issue?

    Norva'michelle 3/11/11 11:21AM
  • What the heck is going on with hotmails customer service.. they blocked my hotmail account 3 days ago and now it is impossible to figure out how to reactivate my account.. i have tried 3 times following all their stupid system for resetting my password and nothing.. what a f....ed up system they have..

    Anonymous 3/11/11 8:38AM
  • My account had been "blocked" any also looked for a place to e-mail ANYBODY at windows Live that can help me and can't find anything! I seriously think there customer service is 1 monkey just banging on a keyboard trying to make sense of anything. This is F'ING the worst I have seen from any company!! NO HELP AT ALL!!!

    THANKS FOR NOTHING WINDOWS LIVE! 3/10/11 7:17PM
  • As every1 else here, I too found that my account had been blocked, followed the step by step instructions, only to find them ridiculously worthless. Then I posted my situation on the support forums, only to be ignored. I have been for almost a week now unable to access my email, which contains vital information for me to conduct my life and my job. I dare say the support department is no more than a cute banner on a site.

    Luís 3/10/11 7:05PM
  • Same thing with me..."blocked" account since 3-8-11 ...submit cell phone number so they can send a code to access, nothing...submit alternative email account so that they can send a code to access...nothing...this is absolute crap!!! Makes one wonder if hotmail even has a legitimate customer service/support department??-

    teyteywingo 3/10/11 4:25PM
  • My hotmail account has been blocked for some unknown reason. I followed the instructions for unblocking it - i.e., they said they would email another one of my email accounts with a code which I could enter. However, I never received any email with a code in my other account so now what do i do? This is really frustrating. I don't want to change to another email provider but I guess I will have to if I can't access my hotmail account.

    keila 3/10/11 4:07PM
  • I've the same issue as others. Been account blocked as of 3/9. Went through the hoops, still trying to figure out there "help" forum, seems I can post anything but afterwards even with the PIN I can't find the posting to see if anyone replied. I need access again this is horrible.

    Anonymous 3/10/11 4:06PM
  • I was blocked out of my hotmail account on Wed., 3/9. I did receive a text including the verification code and entered that successfully, and set up a new password. But then the "confirmation" code was sent to another e-mail address I had sent up temporarily, and I had forgotten the password for the temporary hotmail address, and the system won't let me set up a new password for the temporary address to obtain the confirmation code, so I am stuck, and none of the Q and A address my problem. It sure would be nice to speak to a LIVE PERSON!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    CANDOER 3/10/11 2:40PM
  • On March 9, 2011, I was also blocked out of my Hotmail. Went through all the hoops, changed password, asked for code, etc never received anything. Hotmail better get on this quick because everything I have is in Hotmail.

    blackfin48 3/10/11 8:10AM

  • I'm having the same issue. I did reset my password, sent verification code several times, but still I cannot log in. They said they will send the verification code to my mobile, till now have not received anything. HOTMAIL, PLEASE WORK ON THIS ISSUE ASAP!!! It's very inconvenient!!!!

    vlm123 3/10/11 4:42AM
  • I am having the same issue. It says to put in your cell number and they will send you a code! no code is sent. I changed my password, and nothing! I am so frustrated and need help, any ideas? please help, I need to log into my email urgently!

    Anonymous 3/9/11 9:24PM
  • yep me too dont know why,just cant talk to a live person on live hotmail,go figure!!!!!!!!

    chazbo4 3/9/11 9:12PM
  • I have been blocked from my email account and it said I needed to reset my password. I had to give them my cell phone number and they were suppose to send a verification code to my phone so I could access my account. I have tried 9 times and it never sends the verification code!!! Anyone have a phone number to call a live person? I get emails everyday from people wanting to book appointments and I can't even access my account. This is ridiculous.

    Anonymous 3/9/11 5:59PM
  • I have been blocked from my email account and it said I needed to reset my password. I had to give them my cell phone number and they were suppose to send a verification code to my phone so I could access my account. I have tried 9 times and it never sends the verification code!!! Anyone have a phone number to call a live person? I get emails everyday from people wanting to book appointments and I can't even access my account. This is ridiculous.

    Anonymous 3/9/11 5:58PM
  • I have not been able to get into my account all day. Can't seem to find a person to talk with or get the answers on line. Any help would be very much appreciated.

    Anonymous 3/9/11 11:56AM
  • someone hacked in my hotmail account and i could not get in. i called hotmail and they told me to reset my password but i couldnt.

    Anonymous 3/9/11 9:00AM
  • has anyone had any luck getting ahold of hotmail. I have been blocked from my account for 3 days with no response to the countless e-mails i have sent to customer support to get access back into my account. What is their problem

    devco 3/8/11 9:51PM
  • How Dumb is This ...... An email address that deals with cmplanaints but unstead of being able to complain to hotmail about the service, I'm stuck with people complaing for the sake of complaining.

    I'm wasting my time complaining to this address when I could be complaining to Hotmail.

    IF I COULD FIND THE COMPLAINTS DEPARTMENT !!!

    Anonymous 3/7/11 4:23PM
  • I have a Hotmail email account. I changed my password and forgot it. (My fault.) I also forgot to write down my secret answer (long story). Now, MS won't give me access to my account. I've given them my: IP, ISP, longitude/latitude, a list of contacts attached to the account, some of the subject lines, content of a few emails, my previous password (which was only changed this past Friday), the last 4 digits of my credit card, my location, zip code and a few other things. They won't let me have access to my account! Yet, a hacker got into another hotmail acct. of mine not too long ago. A hacker can get in, but I can't. This is crazy.

    Anonymous 3/7/11 9:51AM
  • I have sent an email to my friends from my newly created hotmail account(ukr_rai@hotmail.com). Now what happened, I kept getting message "YOUR ACCOUNT IS TEMPORARILY BLOCKED". I have contacted hotmail support centre. They gave me the resolution : Reset password, I have reset the password, then I couldn't login using new password. Instead I got message " Sign-in is blocked
    Sign-in with ukr_rai@hotmail.com is blocked for one of these reasons:
    Someone entered the wrong password too many times.
    If you signed up for this ID through an organization, you might not be able to use the account yet."

    Everytime I contact hotmail cust service centre, they are giving me the same method, just reset your password. I have informed them that I have already reset my password number of times as they have suggested, but I am unable to login. Now they have stopped replying as well.
    Can anyone help me out, if there is any solution, to get the hotmail account back because I am fed up by contacting hotmail customer support centre again and again for nothing.

    Thanks

    umesh2063 3/5/11 11:25PM
  • HOTMAIL BECAME A NASTY CRIMINAL SITE!!!!
    MANIPULATING THE ACCOUNTS!! AFTER LOGIN, it
    is FROZEN!!! 100 %!!! When I contacted the
    TECH."SUPPORT", the reply was ASKING TO
    PAY $ 48, other time $ 38 to fix the problem!
    IT IS % 1.000 ILLEGAL!!! IT IS ADVERTISED
    as a FREE SITE!!!! When I complaind, the
    problem was fixed, "ONLY" CAME BACK AGAIN
    and AGAIN, ASKING MONEY TO FIX IT!!!
    I GOING TO CRIMINAL REPORT TO THE PROPER
    AUTHORITIS!!!

    leslie55555@hotmail.com 3/3/11 12:14PM
  • my account has been blocked saying they are protecting me from spam. They tried to force me to change my mobile phone service to get it unblocked. What a scam. They provide no other way of verifying my account. There is something evil, immoral, if not illegal going on here.

    Anonymous 3/1/11 9:01PM
  • There is no point to having Hotmail. It never works properly anymore and no one at Microsoft responds in a way that makes sense. As soon as I can unlock my account, I'm gone!

    Anonymous 3/1/11 8:11PM
  • I breed very rare cats and have information that only those breeders would have access to. My email account has been blocked also due to alleged hackers. My friends have been getting spam sent.from my address...certainly not from me or from my computer. I followed all steps provided on line from tech support...now they respond that they cannot verify.that I.am the owner of the account. Come on...who is in charge...I want to be able to speak with a live human being who speaks my native language!!!! It is criminal to not to provide a customer service number...and to have a live person with whom to speak. But it is afterall a free service that has been funded with government dollars and where do those dollars come from? I do have a paid extra service...oh well I do know that my credit card does have customer services and it can.be disputed with.them.

    Anonymous 3/1/11 7:11PM
  • i have the same problem like everybody else , 4 days trying to contact some customer service and nothing, i have been blocked and don 't have any access. hotmail sucks

    Anonymous 3/1/11 6:39PM
  • MY EMAIL HAD BEEN BLOCKED TOO.NO 1 is answering my question and the problem havent solve.I WAS SO DISSAPOINTED WITH HOTMAIL.COM.NO RESPONSIBILITY!!!

    Anonymous 2/28/11 11:29PM
  • My account is also blocked--it is impossible to get in touch with anyone--no available info--I have so much info stored in my email that I am unable to recover--THIS SUCKS--no one is responding to me from the online info that I entered

    Anonymous 2/28/11 9:23PM
  • I have Government addresses and contacts on this account and there is nothing I can do. Anyone have any luck getting through to anyone? I have yelled at everyone who works for Microsoft today....LOL! I have had no luck. Anyone have any advice on how to unlock their Hotmail accounts. I will be exporting everything to Gmail. I called their customer support just to see if I could get through and I did, from what the operator said, many of you have also called....LOL!

    BLAH 2/28/11 2:36PM
  • My account is blocked too. I was told to create another hotmail account and use it to communicate with the tech support. I was also told that it will take up to 48 hours for the tech support to contact me and make sure I am who I said I am before they can unblock the account. I am in the process of changing anything related to my hotmail email address to other email address which I think will take less than 3 hours. I am so DONE with them!

    Anonymous 2/28/11 2:25PM
  • after 3 days of trying, find it's impossible to reach anyone to resolve the problems with my account which has been blocked.

    de 2/28/11 1:23PM
  • Shouldn't there be a customer support (not billing) phone number people can call regarding their account. I mean really what kind of company is this. I am done with hotmail.

    Anonymous 2/28/11 7:26AM
  • my account is blocked too and tech support keeps trying to send me somewhere else!!! ******* stupid bastards!

    Anonymous 2/26/11 1:43PM
  • My account was blocked called customer support and they want to charge me $70 to unblock it because they state someone is hacking into my computer when I have access to everything else saying I might also have a virus....the man I was speaking with was from India...or somewhere far away, they outsource their work this company. Keep it American.....and stop deleting accounts....

    jackiesmith 2/25/11 1:48PM
  • for some reason i can not get hot mail to come up on my computer i cant access my account and i have tried so many different links to get to hot mail pl z send me a correct one

    coldeyes50 2/25/11 6:50AM
  • Hotmail behavior is criminal. I too have a pirated account and have jumped through all on line loops to get it recovered and just get back automated responses telling me that they could not verify me as owner despite me providing them with all info. No person to talk to !!!! How do they get away with it... where is legal on this!!! Hotmail is the worst and by default Microsoft - YOU ARE THE WORST!!!!!!!!!!

    seapiper 2/24/11 9:49PM
  • i am blocked from my account too with no one to contact!!! this is bs!!!

    Anonymous 2/24/11 8:04PM
  • hotmail is a waste of time.They let viruses into your email,and lock out your account without you being able to access it.DO NOT Sign UP FOR HOTMAIL,FULL OF VIRUISES AND NO TECH SUPPORT

    trailertruckin 2/24/11 10:53AM
  • I cannot believe this BS!! I'm blocked from my own account and no place to contact anyone!!!!!!!!!!!!!!!!!!!!!

    jrt07 2/24/11 7:41AM
  • Is this a HOTMAIL SCAM - PLEASE FIX THIS ASAP!!! HOTMAIL IS PLAYING GAMES WITH ITS CUSTOMERS????? FIS THIS ASAP, YOU ARE COMPROMISING PERSONAL INFORMATION!

    NA 2/23/11 8:06AM
  • Great, when you click on Tech support for hotmail. they want you to pay. there are 19 techs waiting to help you. How much are you willing to pay if satified. Really? I will get rid of my hotmail acct. ASAP

    Anonymous 2/22/11 6:42PM

  • According to comments and to what hotmail has been doing for me, hotmail is the WORST of the WORST internet providers.

    I wonder why the US Secretary of Commerce did not yet bring hotmail to the court.

    I have been providing all information about my account but to no avail. I tried to login with correct password and email address. However, it was displayed that I tried to log in with incorrect password or email address. How could not I know my password or email? For a week, I sent all the information but the hotmail response is that it was not able to verify that I am the owner of the hotmail account.

    The owners of hotmail Co. SHOULD BE SENT TO PRISON. They are preventing my activities to be fulfilled.

    Anonymous 2/22/11 12:44AM
  • I have repeatedly asked for my Hotmail account to be closed down as a virus has attacked it and sends rather heinous e-mails to all individuals on my contact list. I have followed all the instrucitons on how to close the account myself (beginnning in Summer of 2009) and as of today e-mails are still being sent from my account that I did not send. I am furious with Hotmail and can't get anybody to help me!!!!!

    maryh1960@hotmail.com 2/21/11 4:19PM
  • Hotmail blocked me out of my account it has been a week. The most horrible Customer Service. Cannot get anybody to help, Gone thru all the Circus Tricks, they have the nerve to tell me They cannot verify I am the account Holder!!! When this and if I get this fixed I am done with anything to do with Hotmail or Live and anything they are associated with!!!

    Debbie 2/21/11 9:04AM
  • o.k since we can't get a response to our problem maybe those us who live in the seattle area should demonstrate in front of microsoft headquarters it has worked before.

    grumpyjimball 2/19/11 11:21AM
  • I can't take it anymore. After decades of using Hotmail and paying for the premium service, it has bogged down to an unusable service. I'm headed to gmail.

    lowtones 2/17/11 8:33PM
  • same thing hotmail block my account i have all my exam emails in there and can't get access to my account . this is the worst service ever ,company needs to close down no customer suport

    Anonymous 2/17/11 5:50PM
  • same thing hotmail block my account i have all my exam emails in there and can't get access to my account . this is the worst service ever ,company needs to close down no customer suport

    Anonymous 2/17/11 5:49PM
  • i have been hijacked, my email, password, secret question, and mail is being sent from a yahoo account to all my contacts asking for money because i am stranded overseas. i have issued no less than 10 forms to windows live, sent four letters to abuse.com, and all i get in response is a form letter....i signed up for "premium" (what a joke) service on 2/12/11 to reactivate my hacked account and my email was restored only to be hacked again on 2/14, and then they had the nerve to close my email account due to suspicious activity even though they had umpteen forms from me, i provided them with the email address of the hacker, spoke to "premium" customer service four times in 2 days and now they cannot do anything to reinstate the closed account. out of my mind here, i am so frustrated.

    Anonymous 2/15/11 4:51PM
  • Every day I get spam from the Hotmail account of a friend who died a year ago. I have spent hours on the phone trying to get someone to address this problem. No one at Microsoft has been willing and/or able to take responsibility.

    hedgehopper 2/15/11 3:08PM
  • My hotmail account has been hacked and I've been trying for a month to get get it back through your e-mail helps. You've closed my account and given me links that I've filled out numerous times, to no avail. Definately NOT user friendly. I do several tax returns for people this time of year and I have IRS confirmations and returns in my tax folder which means I don't even know if these returns have been accepted by IRS, and I can't even email my clients telling them what happened because I don't even know their emails. This information in this folder is personal information which someone can steal if I don't get control of this account again. I have begged, and pleaded for someone to call me. Again, no answer, no links, no nothing......This is THE WORST CUSTOMER SERVICE I have ever had to deal with. I really really really NEED to get my account back so I can complete these returns.
    PLEASE listen to all these complaints and DO SOMETHING ABOUT IT, don't just ignore it. How would you like it if someone hacked Microsoft and you couldn't see or do anything about it with absolutely no one to help you.... probably like the rest of us who are in panic mode now. If you don't improve this site you will loose many users.....maybe that's what you want because at this point I'm beginning to wonder.

    Furious 2/15/11 5:55AM
  • Samething happened to me. I was could not login starting last week. There is no help anywhere. And I have had this account for over 10years. hotmail sux.

    Anonymous 2/14/11 7:08PM
  • someone has hacked into my hotmail and when i contacted hotmail they said they couldn't identify me and the worse things that they don't believe that i am the account holder. I can't believe they let a hacker used my hotmail and i even told them that. my email is still blocked and hotmail don't want to help. what a waste. someone is still using my personal details from my email.

    hot mail 2/8/11 4:30AM
  • Add me to the list also. This appears to be a significant security breach that Hotmail is not making public.

    I've completed hotmail's verification form, twice, and they don't believe that I'm the account owner.

    I can't imagine who else would know the folders, contact names, recent email subjects, etc. I also gave them my home phone number and work email, yet I am apparently not who I say I am.

    If hotmail was responsive, then this would have been a small problem.

    Instead, I'm locked out of my account for 4 days and counting.

    WORST EXPERIENCE EVER

    helpmyaccount2011 2/7/11 1:05PM
  • Same as everyone else it seems, locked out of my account and stuck in a circle of going nowhere and getting no answers from anyone at Microsoft, hotmail or live mail.

    mj2e 2/7/11 12:47PM
  • NO WAY TO ACCESS A WARM BODY - NO PHONE - NO CHAT- WORTHLESS ANSWERS ON FORM

    Anonymous 2/7/11 12:05PM
  • Like everyone else who have posted - My Hotmail account was hacked into, with the hackers sending out an email to everyone in my address book, requesting money be sent because supposedly I am stuck in London. I completed the account recovery form, twice. I received a response that they did verify that it was my account and that they would send account recovery information shortly to an alternative email address I provided in the form - that was four (4) days ago!!! No one answers my posts to the secure page hotmail sent me! This is the worst experience I have every been through. I would encourage everyone to get rid of there Hotmail accounts immediately and convince any people they know that have Hotmail to go with another email provider! I would also encourage everyone to not purchase Microsoft products if you can - there are many other choices out there that are better, i.e. for a search engine, I would go with Google Chrome, Modzilla Foxfire and etc. before going with Internet Explorer. If Microsoft Hotmail doesn't want to serve there customers, I will take my business elsewhere!!!

    Anonymous 2/5/11 9:48PM
  • Hotmail customer service is an absolute joke. Someone hacked into my account, changed my password/security answer/alternate email and hotmail has done nothing to try and help me get back into my account. Every five seconds I'm directed to another link on their "helpful" forum. I did their validation form and "failed", probably because the hacker changed my info so my answers don't match their records anymore.

    I have tried everything to get these people to respond to my issue. I even called Microsoft, got a random phone number for legal, a random email address that doesn't get answered, and of course, a link to the ever informative FORUM. During my last post, I begged them not to give me another link and just fix the problem already! Guess what I got--another link. And a request to post my concern on the Windows Live ID forum--uh, I was IN that forum!

    Seriously, worst customer service ever. I honestly can't think of anything worse than this. The issue still hasn't been resolved, I can't get into my account, and I'm fed up with everyone at Hotmail, Microsoft and Windows.

    Anonymous 2/4/11 10:10PM
  • Same thing has happened to me that seems to have happened to many people who have posted here. Account hacked into, password changed, and contacts of mine have been bothered with a ridiculous email stating that I'm in Eupore, lost my wallet and need 1500 euros sent to me as soon as possible. Clowns. Hotmail has not bothered to reply to any of my mesages left through our "forum" either.

    I am very upset. I have many contacts and inportant saved emails with student loan info, finalcial aid info, and shopping receipts with possible banking info attached in this account.

    Hotmail needs to be taken down completlty if they cannot ensure this thing from happening, or at least reply to the MANY of us out there she have recently been through this. Just ridiculous.

    movingstrings 2/2/11 9:57PM
  • Yup, my account got hacked too, and hotmail's customer "service" is a joke. Posted in the super helpful forum (that's sarcasm) and simply got a reply with a link to another page in the help center. You're constantly being referred to different pages, all of which have no helpful info and do not lead to contact with an actual person.

    Still can't access my account and no customer service rep has bothered to try and help. No clue what to do now.

    Anonymous 2/2/11 8:11PM
  • I have been getting more "Delivery Failure" notices than usual - especially when sending photos as an attachment - my clients hav no such issues (none of them are with 'hotmail')

    I is to the point where need to junk 'Hotmail' - Terrible service!!!!

    Anonymous 2/2/11 4:21PM
  • i am very unsatisfied with hotmail. My account has been hacked into and for the past two weeks, I have been trying to get some help and satisfaction but as much as I have tried, nothing has been accomplished. I finally called the hotmail help line and followed the appropriate choices and snded back ata recording to tell me to do what I have been doing. I called back and had the displeasure of talking to the billing department and they told me too bad, there is nothing they will do!!" I refer to hotmail now as crapmail and want to have my account erased, so if anyone can help

    maiahsmimi@hotmail.com 2/2/11 9:12AM
  • This happened to me too last week.

    I feel like if it was done in mass they really should be more accommodating. But their FORUM is just a bunch of bull.

    I've lost a lot in that email, including TAX info. I'm getting out of hotmail. But I'm going to continue to report and report and report my email hacked as long as I can without driving myself crazy.

    I think they're just awful.

    They have also delete another account of mine in the past without even sending a warning to the back up email saying, hey it's almost 30 days, do you want this account. It's ridiculous!

    So, is this the only phone number? Did anyone else have any success finding a number?

    Anonymous 2/2/11 8:27AM
  • I just check my e-mail and notice it's almost clean,I had messages dated way back to 2005 which i just didn't get the chance to clear as I wanted to keep some of them, for sentimetal reasons, now this is very mind blogging because I didn't delete, or erase them so where did they go, I need answers, I got some mails two weeks ago very important too important they are gone and I need them now. up until this point positive.please tell me what happen, and don't u guys have a 800 # number.

    clabur 1/31/11 6:27PM
  • On 27/01/2011 my hotmail a/c was hi-jacked and I cannot find a real person to help me. I know of 6 of my contacts who have been approached for cash to help in my supposed mugging while on holiday. The fraudster has changed my password and I cannot access my contacts list or folders.....including a "shopping" folder that may have payment info.!

    Anonymous 1/31/11 9:54AM
  • absolutely outraged. i had an email account with hotmail for over ten years, got it hijacked with the London scam and now i can't get access to it because i don't remember details (which were probably changed by the hijackers anyway). am quite simply APPALLED at the level of customer service, and i'm a former microsoft employee. shame on you for behaving like this to your customers. have switched to gmail. thanks much (not)

    disappointmsftee 1/29/11 11:26PM
  • Well, I guess I can be added to this list as of 9am this morning - same request for money - same frustration at not being able to reach a person!

    Anonymous 1/28/11 9:15AM
  • Our e-mail account has also been hijacked. All our contacts have received requests for money. We are unable to reset our pass word without disclosing it to the hijacker. We can't raise anyone on the phone to help us.

    It's obvious hotmail isn't interested in security or helping long time users.

    frusturated user 1/27/11 3:40PM
  • My hotmail account was also hacked into and the same request for money was sent to all in my address book. I tried everything possible to call someone to get this problem fixed with no result. The hacker added his name to my alternate email address, thus gaining access to any password changes I made, and then he changed them again. It appears the easiest solution to this is to drop Hotmail and go to another isp. Contacting Hotmail via the internet is frustrating and fruitless.

    NAT 1/27/11 2:21PM
  • I have beeen locked out of my hotmail account for sometime now. I have used the same password it always was and it will not take it. Who do i talk to???????? I want to delete my account with hotmail I am very unsatisfied with it!!!!!!

    christine8479 1/25/11 6:20AM
  • Someone hacked my 15 year old acct and also set the email about me being stranded in England needing money to get me home. I am now part of your group with no phone number to speak to anyone as my question for password also doesn't match. What has happened to Customer Service?

    Anonymous 1/24/11 4:09PM
  • My account has been blocked for over a week and I have been trying to get hotmail to open me accont without success I manage to talk to someone in billing by the name of June who tell me he is in Phillippines and nothing he can do for me

    Anonymous 1/24/11 7:22AM
  • Everyone in my circle of friends has been advising me to leave hotmail because they have because all have had problems well it is understandable that they have left. Well as of two days ago I can reply to emails sent to me but can not send new emails out to my contacts, So I simply decided to open a new email account however the same problem exists. Oh yes you can get technical support but you must pay. I would if I could but do not have the ability to pay for something over the internet. However it would be nice, like the OLD days to speak to someone. IS the problem a hotmail problem or is it my computer? Seems like a simple question, does it not. At least on this page when being asked to verify an inquiry it is legible. This solved nothing but I feel better!!

    Anonymous 1/23/11 7:43AM
  • This is a disaster on several levels; functionality, support, and personal. On 01/18/11; many Inbox emails disappeared.
    01/19/11; unable to login to LiveMail (Hotmail). Error:"Unable to send or receive messages for the Hotmail(xxxx)account.The sign-in name you entered doesn't exist, or your password is incorrect.
    Server Error: 0x80048821
    Server: 'http://mail.services.live.com/DeltaSync_v2.0.0/Sync.aspx'
    Windows Live Mail Error ID: 0x80048821
    01/20/11; When launching LiveMail, 3 Hotmail Login windows request password.. Once password is entered in each window, the (above) error message appears:
    01/21-22/11; Windows Live Solutions center is not accessible or partially functional. Unable to change password.
    This likely is affecting millions of users! No solutions provided to fix login and restore missing emails.

    Anonymous 1/22/11 10:39AM
  • I also have had same problem as most of you now my concern also is who can you talk to about changes you want to make had to submit password changes several times and did it same way It didn't take it when I changed a few letters there system needs a live body to help or fix their system

    doodie25401 1/22/11 8:18AM
  • I just got locked out and I don't know where to go. I have all my contacts on the live.com address anyone know. HELP!!!!!!!!!

    Anonymous 1/21/11 9:54PM
  • Hotmail sucks/ terrible support

    kos 1/21/11 7:13PM
  • I am another disgruntled hotmail user whose account has been phished. My password has been changed as well as my security question and alternate email address. It would be nice if it were possible to talk to a person.

    Anonymous 1/21/11 6:38PM
  • Here's another disgruntled customer of Hotmails. My account has been hacked. I've tried for 3 hours to change my password. However, the email tied to my password has not been in existance for over 3 years and am able to remove it. I have made several attempts to fix this issue to no avail and no one to contact at Hotmail to help me. This service is the worst.

    Anonymous 1/21/11 11:41AM
  • I have been locked out of my email because a hacker took over my account and solicited money from my contacts. They also changed my password and alt email address. Hotmail will not allow me to regain access to my account because I can't remember who my favorite teacher is - I honestly would have NEVER picked that question. It is appalling that there is no recourse. I will try the suggestion of the better business bureau as this is not acceptable and an outrage. Hotmail customer service is a disgrace.

    Anonymous 1/21/11 10:25AM
  • Hello. I really need an update about getting access to my chefkatia@hotmail account. I am DESPERATE.

    TempUser 67460522-76D9-4AC9-96F1-94F899CD87EB
    TempUser 986227D1-96D3-4C8F-9448-E0DD0E2511C7

    I was on my way to change my password and also I was not giving my complete name for security reason but I was updating and I did lot kept track when I went back I figure out that I did not take note.
    . PLEASE Help I send several Emails no more answer
    Could you please give me some kind of information so I know where I stand?

    Chefkatia 1/21/11 9:00AM
  • Looks like hotmail has a big problem. We are also locked out of our account. No help or response from hotmail. Our account was hacked, the password would not work, couldn't reset the password even though we had the correct info, and the hacker is sending emails requesting money due to being stranded in new England. Hotmail gets a bad rating from me on customer support.

    UpsetWith hotmail 1/21/11 8:28AM
  • I have had this email address for 10years. Some sort of group of hackers got my email Address trying to sell Viagra, etc.; I did not use my hotmail account for a while and Now I forgot my password,
    What can I do to recover my email? I need support, Thanks!

    LSz 1/21/11 5:58AM
  • I hope that others read this and learn that this hotmail technical support is not very good, not very timely, full of misinformation and refuses to escalate issues to a sufficient level.

    On January 11, I lost all of the emails in my inbox, was it operator error (me) or was it something that MSN did - I am not sure we will ever know.

    The first thing that I have learned is that the first 24 hours appears to have some magic regarding recovering lost emails. If the support staff here do not answer your question in the first 24 hours you are probably in tough shape. In my case I wrote to the this technical support group within an hour of losing the emails. That would have been Tuesday January 11 at approximately 11:00 am. I did not hear back from these guys until 72 hours after the incident. And the only thing that they asked was what was my email address. I guess I was mistaken in the belief that they could see more than our stage names that we use to communicate with them. They then responded 24 hours later that I had to call Verizon.

    Until the week before I was a Verizon customer spending over $200 a month for two phone lines, unlimited long distance, direct TV or and internet. On January 8 I changed to Comcast for all of these activities and am now saving $100 a month using their XFinity product. (By the way - the conversion did not cause the loss of data).

    To get back to my story, 96 hours have now elapsed before the folks at this service gave me any useful information. (Timely response - wasn't it!)

    I called Verizon and they told me that calling them was a mistake. You would have assumed that they would say that wouldn't you. Our friends here at Hotmail, apparently do not understand that or just want to pass the buck. I convinced the Verizon person that I needed to talk to one of their technical support staff and after about 20 minutes of pleading she let me talk to someone. The technical support person said there was nothing that they could do and they transfered me to a MSN staff person who works on MSN mail. My email address is an msn address, not a hotmail address, so apparently they let you talk to someone live. Amazing. With hotmail you have to deal with the folks here at "live" when they decide to answer.

    The person at MSN said they could not do anything but their resolution people would be around in 2 hours. They said I should call back and I did. They also gave me a case number. Oh, they gave me an 800 number to call in on, that has the most difficult scheme to get through the system. In particular it is very difficult if you do not have a relationship with Verizon or one other company which I did not have. Somehow I tricked the system in letting me through. It was difficult to do so and very time consuming. I got this wonderful guy in India who said that I should not worry that all of my of emails would be back in 24-48 hours. I was relieved. He ended up lying. He either was incompetent or he was just trying to blow me off. It was an amazing experience I so wanted to believe that ,y emails would be returned that I believed an idiot.

    Remember I am on this ridiculous journey as a result of the folks at this service not willing to do anything. The folks that answer the emails here are the primary problem. Had they answered my request timely and given useful information quickly I might have stood some chance of saving my emails.

    I continued to prod the people at this service to try to save my emails and they either did not answer, kept saying Verizon or one of them noted that if they were not saved in 24 hours you were just hosed.

    On Tuesday evening, 7 and 1/2 days later there were still no emails, so I spend four hours on the phone trying to get hold of the folks with MSN who said my emails would be back in 48 hours. I could not get through the voice activiated system. Remember, I am not a Verizon Customer anymore and without a phone number that is in their database, you cannot get through. At the end of the evening I called another 800 number of Micrsoft who does not have the security of Fort Knox and he gave me some false hope that I could get through the voice mail system. That did not work when I continued the next morning.

    But I had some luck the next morning when I went to http://www.customerservicescoreboard.com/Hotmail this website. Someone listed a phone number that I called. I got through. By the way this website says that out of 360 companies, Hotmail technical support ranks 347th. That is 13 from the bottom. No wonder I had problems.

    When I got through the next day to MSN mail support, I ended up talking to a supervisor who said you have no hope your emails can only be recovered in the first 24 hours. By the way, did you notice when you signed on to this system that they ask whether your emails were missing for less than a week or more than a week..... Why would they ask that?

    I asked who I should call and he gave me the main number for Microsoft 425=882-8080. I asked him who I should talk to, I wanted to share this horrendous experience. And he asked if I wanted to talk to legal. My guess is that the level of frustration that these guys cause, generates a number of people who are so heated that they want to sue Microsoft.

    I called their main number and the lack of customer support continues, they have receptionists that are so hardened that they are basically telling people to go pound salt or they send you to the voicemail system that I called that I was not able to penetrate.

    Oh, by the way this system has not been operating well either. One day I got this message


    Windows Live Solution Center is currently experiencing technical difficulties. You may receive an error such as "Page Cannot be Displayed" when attempting to view the site. We are aware of the issue and are working with our Operations team to resolve the problem.


    And then another day this issue

    Windows Live Solution Center is currently experiencing technical difficulties. You may receive an error such as "Page Cannot be Displayed" when attempting to view the site. We are aware of the issue and are working with our Operations team to resolve the problem.

    You would think that a technology company could keep their systems in better working order.

    I wish I could take my email address and go elsewhere. This has been a frustrating and humilating experience. I have been angry, I have been wanting to cry, I have wanted to scream. I lost a lot of items from my inbox ranging from pictures, to important emails and I cannot remember all 60 of the emails. Microsoft and particularly the folks at this technical support site were just plan awful!

    Sincerely

    jeff1435

    ps Here is the very sad thing. I spent a ton of time and even Microsoft spent time on an unprofessional, ineffective and unproductive response. This was an expense for them and hurt them in customer loyalty and poor public relations. The funny thing is that I would have spent some money immediately to have recovered these emails. I hope I would have been reimbursed had they later discovered that it was their fault. But I would have spent $49 or $59 or $69 immediately to have gotten someone to jump on this issue to help solve it for me. How many people each day would be willing to do that - 100 - that is nearly $7000 a day at the higher end. And then they might consider having some more servers to back up email a little longer and maybe they would become a lot more professional in their response.

    Message Trail Number One

    Jeff1435
    Email Address
    jfinkle@msn.com
    Lost or Deleted Scenarios
    I have deleted my Emails by mistake and would like them restored
    How Long Since Emails were lost?
    Less than a week
    Additional Info
    I may have deleted 60 some emails at 10:00 this morning. Is this something that can be undone???
    Report as Abuse
    Reply | Delete
    Tuesday, January 11, 2011 8:28 PM
    Jeff1435
    I was working late this afternoon and noticed my account had about 80 emails and thought you had recovered them and a minute later they were gone again....Report as Abuse
    Reply | Edit | Delete | Mark As Answer
    Thursday, January 13, 2011 10:06 PM
    Jeff1435
    Are you making any progress?Report as Abuse
    Reply | Edit | Delete | Mark As Answer
    Thursday, January 13, 2011 10:14 PM
    Jeff1435
    I really need these emails. I see some folks on the 13th of January already had answers, what am I doing wrong not to get a response?????Report as Abuse
    Reply | Edit | Delete | Mark As Answer
    Friday, January 14, 2011 12:12 AM
    Jeff1435
    when do i hear from you????Report as Abuse
    Reply | Edit | Delete | Mark As Answer
    Friday, January 14, 2011 8:19 PM
    Jeff1435
    I take it you guys are on strike or it is a myth that there is anyone responding to these emails. jfinkle@msn.com I am very disappointed by the lack of responsiveness here. I have a difficult issue and I get nothing, absolutely nothing from you guys. I notified you on a very timely basis. And then you guys do not respond.... one response 71 hours after I wrote to you.Report as Abuse
    Reply | Edit | Delete | Mark As Answer
    Friday, January 14, 2011 9:55 PM
    Jeff1435
    it is now 83 hours after i first wrote to you and still nothing, other than we do not have your email and it is difficult to recover them after 24 hours, well after i wrote to you, you had 23 hours to assist, but you did nothingReport as Abuse
    Reply | Edit | Delete | Mark As Answer
    Saturday, January 15, 2011 9:18 AM
    Jeff1435
    It is nearly four days since I wrote you and I have heard back one response and that is a pathetic email on Friday saying that if they are not saved within the first 24 hours you are probably out of luck. Can you tell me what you did during the first twenty three hours.

    jfinkle@msn.com Still waiting!!!!!! They call this the Windows Live Solution Center. Can we rename it the frustration center!!!!Report as Abuse
    Reply | Edit | Delete | Mark As Answer
    Sunday, January 16, 2011 1:23 AM
    Windows Live Andrei L
    Our records show that your issue has been addressed in this link:

    http://windowslivehelp.com/thread.aspx?threadid=6712c029-bfb9-4711-9ec5-3f01eefdb580Report as Abuse
    Thank you for your feedback.
    Reply | Unmark As Answer
    Sunday, January 16, 2011 6:47 AM
    Jeff1435
    I do not understand what that means
    Jeff1435
    I got this message this morning and I agree, you guys are experiencing technical difficulties, you cannot or will not read what people are sending to you, you send answers without thinking.

    I am not a Verizon customer. How can my account be associated with Verizon when I am not with them. I called them, they think you guys are nuts. This is called buck passing.

    I used to be a Verizon customer.

    Here is what the real issue appears to be and you are not addressing it publically or in responses to me. As I understand it you have or have had a serious server issue. That server issue has mine and many other emails on it and if you guys are good I will have those emails back. Maybe.

    I do not trust you any more. And I see that you guys do delete some of these responses as one of mine was deleted.

    That does not address the issue as to why you did not respond for 72 hours, why you have not addressed my problem and how this service is so terrible!
    Windows Live Solution Center is currently experiencing technical difficulties. You may receive an error such as "Page Cannot be Displayed" when attempting to view the site. We are aware of the issue and are working with our Operations team to resolve the problem.
    Report as Abuse
    Reply | Edit | Delete | Mark As Answer
    Tuesday, January 18, 2011 2:50 AM
    Windows Live Edson A
    @ Jeff1435
    First, the error message that you posted pertains to some technical issues encountered by Windows Live Solution Center which has nothing to do with the server hosting your account.
    Moving on, I tried to retrieve your deleted messages but none reappeared. This means they are already purged from our system and are no longer recoverable.
    For a list of possible reasons for lost/deleted emails from your Windows Live Hotmail mailbox, please refer to this Solution article:
    Emails are missing from your Windows Live Hotmail account

    Message Trail Number Two
    Lost or Deleted Emails in Windows Live Hotmail
    Latest post: Jeff1435, Monday, January 17, 2011 2:23 PM

    Subscribe via RSS


    Track via Email

    Friday, January 14, 2011 12:29 AM
    Jeff1435
    Email Address
    jfinkle@msn.com
    Lost or Deleted Scenarios
    I don't know how, but my Emails are missing
    How Long Since Emails were lost?
    Less than a week
    Additional Info
    THIS OCCURED ON TUESDAY AND I CANNOT SEEM TO GET YOUR ATTENTION TO THIS ISSUE, EVEN THOUGH I WROTE TO YOU WITHIN AN HOUR
    Report as Abuse
    Reply | Delete
    Saturday, January 15, 2011 9:15 AM
    Jeff1435
    where are we on this issue? jfinkle@msn.comReport as Abuse
    Reply | Edit | Delete | Mark As Answer
    Monday, January 17, 2011 12:28 PM
    Windows Live Norman L
    Hi Jeff1435,

    My co-moderator has already responded to your support request from another thread. To view her answer, go to this link:

    http://windowslivehelp.com/thread.aspx?threadid=e0f2b978-eb1e-477d-ba95-85029c663ed5Report as Abuse
    Thank you for your feedback.
    Reply | Unmark As Answer
    Monday, January 17, 2011 2:23 PM
    Jeff1435
    I got this message this morning and I agree, you guys are experiencing technical difficulties, you cannot or will not read what people are sending to you, you send answers without thinking.

    I am not a Verizon customer. How can my account be associated with Verizon when I am not with them. I called them, they think you guys are nuts. This is called buck passing.

    I used to be a Verizon customer.

    Here is what the real issue appears to be and you are not addressing it publically or in responses to me. As I understand it you have or have had a serious server issue. That server issue has mine and many other emails on it and if you guys are good I will have those emails back. Maybe.

    I do not trust you any more. And I see that you guys do delete some of these responses as one of mine was deleted.

    That does not address the issue as to why you did not respond for 72 hours, why you have not addressed my problem and how this service is so terrible!
    Windows Live Solution Center is currently experiencing technical difficulties. You may receive an error such as "Page Cannot be Displayed" when attempting to view the site. We are aware of the issue and are working with our Operations team to resolve the problem.
    Report as Abuse

    Message Trail Number Three
    Lost or Deleted Emails in Windows Live Hotmail
    Latest post: Windows Live Robert B, Tuesday, January 18, 2011 1:45 PM
    Our moderators have determined that this issue is now resolved.
    If you are still experiencing this issue, you can click here to reactivate your request.

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    Stop emailing replies to me

    Friday, January 14, 2011 10:16 AM
    Jeff1435
    Email Address
    jfinkle@msn.com
    Lost or Deleted Scenarios
    I don't know how, but my Emails are missing
    How Long Since Emails were lost?
    Less than a week
    Additional Info
    I have been emailing you and you guys are not answering. I wrote you within an hour and you did not communicate or respond. Yes, it may be easier within the first 24 hours, but you have to do your job within the first 24 hours for this to work. what is going on. this is ridiculous. you are not responding in any way shape or form.
    Report as Abuse
    Reply | Delete
    Saturday, January 15, 2011 9:13 AM
    Jeff1435
    my emails came up missing at 10:00 am on Tuesday, I wrote you at 11:00 am and now it is Saturday morning at 9:00 am and my first response from you was yesterday and they included a note that if they are not solved within the first 24 hours they may not be found. So what happened to all day on Tuesday, Wednesday, Thursday - jfinkle@msn.comReport as Abuse
    Reply | Edit | Delete | Mark As Answer
    Monday, January 17, 2011 2:22 PM
    Jeff1435
    what are you doing?Report as Abuse
    Reply | Edit | Delete | Mark As Answer
    Monday, January 17, 2011 5:11 PM
    Windows Live Daryll D
    @ Jeff1435,

    I know your thoughts about this issue, but your issue was already addressed in this link:

    https://windowslivehelp.com/thread.aspx?postid=44f3fd17-b1a4-4023-8921-edbfc248c368#44f3fd17-b1a4-4023-8921-edbfc248c368

    Regards,
    Report as Abuse
    Thank you for your feedback.
    Reply | Unmark As Answer
    Monday, January 17, 2011 5:18 PM
    Jeff1435
    I think you ought to escalate this. I would like to be discussing this with a supervisor in individual emails or even by phone. This is getting us nowhere.

    Sending me to Verizon is ridiculous. Please have a supervisor email me asap. jfinkle@msn.comReport as Abuse
    Reply | Edit | Delete | Mark As Answer
    Tuesday, January 18, 2011 1:45 PM
    Windows Live Robert B
    Hi,

    Your issue has already been addressed. To view your answered post, please click HERE.Report as Abuse
    Thank you for your feedback.

    who knew it could be this bad 1/20/11 4:07PM
  • I have had this email address for 6 years. Some sort of group of chinese hackers got ahold of my email Address. They then tried to hack my email password with some sort of automated password machine entering the address so many times that I am locked out of even trying to input my information because, "
    "You've tried to sign in too many times with an incorrect email address or password."

    Even with my account secure all they need is email address to lock me out of it. No response from hotmail from weeks of applications, not even an automated, we have recieved your complaint... to my new forwarding address.

    Anonymous 1/20/11 11:00AM
  • I had my email address hijacked and someone was sending spam from my email. I changed the password and then forgot it. I have had this email address for MORE THAN 10 YEARS! I emigrated to America from Australia and had this email since college. Now, with no help just being shunted back and forth between the same forums and change password screens; I can't contact my friends or family - in a flood zone! I'm in collections because I've been locked out of my account for 3MONTHS! I have filled out the same form, provided the same proofs of ownership and these A**holes wont give me the password I lost. I don't have these contacts anywhere else - it's my personal/personal business email account. And no-one to call! They KNOW the do a crap job, otherwise they'd have proper contact. I've even promised to close my account - just give me the password so I can copy the contact list and I'm done! I've never had any problem with Yahoo! - I'm going there.

    sylph91@hotmail.com 1/19/11 2:43PM
  • I am locked out of my hotmail account the person changed my passcode and secrest question and no help from hotmail. To top it off I just recieved a call from my family stating someone is sending a email telling them I need money and is stuck in london and responding to them. OMG this is rediculous

    leslmal 1/19/11 10:00AM
  • lies, lies and incompetence

    Anonymous 1/19/11 6:46AM
  • I have had my hotmail account for over 10 years, never had a problem. I tried to logon days ago, and was locked out. I went through the suggested steps to get a temp password, yet 3 days later I haven't received anything. This is really annoying. Has anyone had luck? Is there a number to call?

    Annoyed

    aja 1/18/11 7:39AM
  • I am also having hotmail problems and not receiving much help from their customer service. If all of us start reporting their lack of customer service to BBB (Better Business Bureau), it will make them respond better. BBB will contact them and the more compaints we file, it will require MSN/Hotmail to respond and resolve issues.

    ihas 1/17/11 11:03PM
  • seriously i've been trying to log on to hotmail for over 9 months now (no lie) im a very patient person but im getting so frustrated with this crap, ive sent several emails for customer support and have not received any help from them. it ridiculous how they expect us to remeber all that crap they ask us ive had this email for over 10yrs now... and for the life of me I cant remeber what the heck was my favorite sports team was 10 yrs ago!!!!
    honestly if any of you find a better way to resolve this issue please let me know.

    Anonymous 1/17/11 1:40PM
  • hotmail sucks I've been trying to login into my accoung but it has been locked!! I have tried to contact hotmail and is not working!! is been over 1 month. now all my contacts have been recibing mail from my e-mail wich I can't log in. I have no idea of what is going on!!

    hotmail 1/16/11 9:41PM
  • Hotmail is the very very worst on the planet. and yet we all keep using it. I hate it with a passion, their customer service is non-existant, the help pages are useless. and they don't care because they are providing a free service...why should they care? Even if we all went to gmail...how would that hurt them?

    Rana_Wen 1/15/11 9:06PM
  • I'm also having the same problem as everyone else. They sent me an automated e-mail saying I would have my password reset in 24 hours. Its been a week so far and no reply. I tried to contact them numerous times through the private forum they set up for you and so far no responses to that either.

    Anonymous 1/15/11 10:53AM
  • Worst Customer Service ever!!! I don't know if my account has been hacked or if they are all idiots. I have not been able to access my account for over a week, I reported it through the customer support, but they only responded with "You don't have enough information to validate ownership" I have responded with more personal info about my account and have now heard nothing!!!!!!!! If anyone is suing them I am willing to sign on for that. I am also posting it all over Facebook for everyone to cancel all msn accounts that they are paying for!!!

    Anonymous 1/13/11 3:50PM
  • I have been trying my darnedest to retrieve my hotmail email password for over a month. I tried every option. I had it send a reset link to an alternative email address, which was sent to an email address that is not even mine. Then i tried to answer the security question, but i made this account so long ago that I do not remember the answer to my security question. I also tried the customer support letter. I was told they would reply to my issue within 24 hours, so far it has been 3 weeks with no reply. This is just absolutely ridiculous!

    Anonymous 1/12/11 10:25AM
  • so i guess im not the only one right now that cant access my hotmail account seems my password has been changed and now cant get customer support to work ugh such fail this will be the 6th time someones ether hacked my account or they keep screwing somthin up over there

    Anonymous 1/12/11 9:48AM
  • I totally agree. I have been trying to get into my hotmail account for over 24 hours. No success. Just gives me a maintenance excuse!

    mac1154 1/12/11 9:11AM
  • Count me in to persue legal proceedings for CLass Action Suit! Ive had it! THere is no excuse for not having a way to help assist us with our issues. Ive had my account compromised because of the glitch with their system. When people sign up for this service they need to be informed that there is little protection and non existent customer service BEFORE creating an account.

    totallyfrustrated 1/11/11 6:32AM
  • I'm going to start calling the Attorney General from my state. If 1000's of people call and get the Attorney Generals from each state to file a class action lawsuits, then perhaps hotmail.will do something. This is frustrating!!!!!!!!!!!!!!!!

    marathonmanhoutx 1/10/11 4:07PM
  • Been trying to get my Hotmail account back since December.

    Finally was sent password reset on 6 Jan. Used it to change my password and question, tried to click on mail link but was unable as it told me my account had been closed.

    Been trying to get reopened, now they say they don't believe I am the validated owner and to submit any further information that may help.

    I don't know what else I can do to convince them.

    I wonder whether it is Microsoft employees abusing our accounts? After all they are the ones with full access..........

    Gran 1/10/11 4:08AM
  • It's been over 48 hours since I submitted my account validation and password reset information for my email account janice_1073@hotmail.com...I was given a temporary alternate email, but I still haven't received an answer or help to my problem. I really need to access my account since that's my contact email for a social network and they sent me an access code there, so I need to get in urgently...please, helppppppppppppppp!!!!

    Janice 1/9/11 4:25PM
  • Okay, here is what I found out so far. As you can tell, this is my second email I've written in a row and I am not one to sit and complain without doing something about a problem as I want resolution for us all suffering from this B/S with MSN/HOTMAIL not closing our accounts from scam artists:

    I called "billing" (of course they are willing to talk about your bill not your customer service issues!)....I was told they don't handle it but I am atleast putting pressure on someone who works for Hotmail!!! I was given a website: abuse@hotmail.com as an avenue for resolve. I asked the girl what percentage of resolve they got at that website (naturally she couldn't give me that answer). I am going to it now to see if it is a valid option or not. Keep you posted!!!

    Cheryld 1/9/11 8:49AM
  • I had to find out the hard way that the free Hotmail service provided by Microsoft is not supported at all. After 18 months of inactivity, I tried logging back into my account using what I knew to be my correct password and could not gain access. I tried all the remedial measures available through the online Windows Live Resolution Center, only to be notified in my private forum that they could not validate my account. The password reset option didn't work for me nor did answering my secret question correctly. There is absolutely no telephone support for Hotmail, as I was told over the telephone by a very courteous customer service representative at MSN. I will never use this horrid service again!

    AngiVida 1/7/11 7:53AM
  • I have trouble accessing my email account. I tried contacting their customer service but they have not responded. Our personal information are on those emails. This is really serious. Is there anyone out there that can take action against this company?

    JoJaz 1/6/11 11:10AM
  • I also fell for the ALERT CONFIRMATION (FINAL NOTICE) sent from Hotmail Customer Care (tookeg@hotmail.com and lakeprop1@hotmail.com stating if I did not reply with the required info that Hotmail would close my e-mail account permanently. Within hours they sent out an URGENT request to everyone on my contact list asking for money. Yes, the calls came streaming in from family and friends. I told them I was not in Cyprus and that I did not need immediate funds. I tried to log onto my MSN e-mail account and could not. Thank goodness I also had a Windows Live account and went on there to change my password on my MSN e-mail account. I now have access to my primary e-mail account but feel foolish that I fell for a scam. I wonder how long it will take for my account to get cleaned up and that the hackers can no longer use my e-mail address and have access to my contacts. Hotmail needs to send out a message to all users notifying them of this scam and that they would not ask for this info.

    Anonymous 1/5/11 1:37PM
  • Still no response from Hotmail regarding my hijacked e-mail account, nor have I been able to retrieve my password to close the account.

    mariesineni 1/5/11 8:15AM
  • I have tried unsuccessfully to close my hotmail account which had been hacked. I then hired a "geek" to close it, but he could not. I have written several times to hotmail abuse and only receive an automated response, meanwhile someone is using my name and account to try to swindle (and god knows what else)my contacts.
    I have never been a litigious person, but I believe from reading these messages, that we have a class action case against hotmail. Unless they offer a prompt remedy, we are held hostage to the hackers, our identities stolen and our rights abused.
    As a customer, I followed all recommended procedures to close my account and it can't be done. Why is that? What can we do?

    Anonymous 1/4/11 8:43PM
  • 1/4/2011 same story, responded to very official looking Microsoft MSN Hotmail request to confirm password,DOB,Country or Microsoft would delete my Hotmail acct. A few hours later letters to all my contacts from me in London asking for $1900 loan. First call to Micrrosoft, tech support promised to fix problem and reset my password for$59.95, after 5 minutes tech referred me to level 3 Tech? where I was put on hold forever. ow can not get Microsof back on line. Will try again later, but this is terrible service so far. They must have ability to get back into our email acct, reset password and hopefully all contacts and prev. mail still there. If Microsoft does not respond and assist, possibly a law firm would take on class action suit.
    DP MA

    Anonymous 1/4/11 5:11PM
  • I have received information from hotmail asking for my email, password, date of birth, and country. I filled out the information being skeptical. Found out this morning that someone hacked into my email account and sent an email asking for $3,000.00. I am going to close out my account with hotmail. I've had a hotmail account for over 15 yrs.

    Anonymous 1/4/11 8:16AM
  • Hotmail support is non existant. They do not really care if you have help. I think they think that they have you cause you do not want to give up your e-mail account. Wrong. I will move even if I loose contacts. Good by MSN.

    msddshot1@msn.com 1/3/11 9:48PM
  • I also got hacked into too, on both facebook and hotmail on 31/12/10. I have been so frustrated with the poor response from both companies. My friends got sent the same phishing scam message. I want to delete these accounts. I feel like I have been mugged twice over. If I had their customer service was this bad I wouldn't used their services. They don't care about us. Horrible.

    Anonymous 1/2/11 6:48PM
  • I have had the same hot mail account since they started their business.someone hacked into my computer and it is now the 12/31/10 and this dtarted in november 2010.To no avail have I been sent a secure password or a place to enter it. All my years of family photos some deceased are in space somewhere. I have called 7 times did whatever was told and I STILL IN LIMBO OR WHATEVER. This is a poorly run business to say the least.

    Anonymous 12/31/10 1:34PM
  • Same circumstances as listed. Account hacked no response from hotmail. I have the hotmail (plus) account and pay the $20.00 per year. Hotmail just debited my credit card for the yearly charge. Wonder if I dispute the charge Hotmail will close the account.

    I have followed the hotmail procedure for contact with no response. Got to be the worst customer service--excuse me NO CUSTOMER SERVICE.

    Anonymous 12/31/10 7:41AM
  • HOTMAIL absolutely SUX!!!!!!!!!!!!!!!!! had to reset my password after I was hacked and then all He** broke loose. Cant sign in, secuity question does NOT work, neither password works and NO HELP is available!!!!! What a freaking poor company...lost contacts, emails, folders, LOST EVERYTHING and they DO NOT CARE!!!!!!!

    babblu429 12/30/10 10:28AM
  • I HATE HOTMAIL!!! ARE THEY REALLY THAT MISERLY THAT THEY CAN'T SPEND THE SAME AMOUNT OF MONEY THAT OTHER EMAIL PROVIDERS DO TO RESPOND EITHER BY PHONE OR EMAIL TO REQUESTS TO STOP HACKING ON THEIR ACCOUNTS!!? WHY DON'T THEY WANT TO HELP US? I DON'T UNDERSTAND. THIS IS REALLY FRUSTRATING - I DON'T THINK WE'RE ASKING FOR THE WORLD HERE - AT A MINIMUM- FOR THE ACCOUNTS TO BE SHUT DOWN SO THAT AT LEAST THE SPAMMERS CAN'T KEEP EMAILING OUR CONTACTS. ARGHH!!

    Anonymous 12/30/10 7:44AM
  • I also received the same email from who I thought was hotmail, wanting password verification and reply or my account would be suspended. Being a 'loyal' long-time hotmail user, I complied. Obviously it turned out to be the hacker, as all my email contacts received the email telling them I was stranded in London, needing money to pay my hotel bill and get home. It had my personal cheery signature. This was a couple of days before Christmas and almost ruined it. I am also having same access and account recovery issues. The fact that SO MANY people have had this happen and almost to a person is also having the same issues getting a response from HOtmail says something is seriously wrong at hotmail. I suggest everyone contact the FBI, The Government cyber crime bureau, and the newsmedia (local or national) and let them know, not only of the email hoax, but also Hotmail's poor customer service. We need to flood their lines and email with our plight. Yes, hotmail is a free service, but they also get an advertisement for every email sent. Think about it.

    anonymous 12/30/10 3:57AM
  • Oh mine!

    Microsoft has been using my contacts list to spam them. It is getting really annoying. I don't use the account anymore, deleted all contacts, tried to close the account...to no avail. thanks microsoft, ill remember you. -mk

    clomark 12/29/10 3:50AM
  • hotmail should be shut down for no custormer service all that information getting hacked there is a law against that.I have gone to another address and r no longer geting silly msm friend messages from people with no profile details. and the junk mail OMG my new service i dont get this.ive sent 2emails to hotmail and no reply now i just want to shut my account

    scott 12/28/10 6:22PM
  • I want to close my account - it has been hacked and even though I went through all the steps the account is still open and I cannot stop the phony emails from being sent! over 200 a day in and out without my doing a thing!

    I need some SERIOUS customer service here - this is a mess. And there is no way to contact HOtmail directly? WHAT?

    Anonymous 12/28/10 12:52AM
  • I too was hijacked and a note was sent to my other email address saying that I was in Scotland and needed money. Went through the hotmail recovery process and am still waiting.

    po'd 12/27/10 4:50PM
  • This is crazy! My account was hijacked on Dec 16th. Same drill: they changed my password, secret question, alternate email addresses, said I was stranded in London.

    Interesting: I contacted billing and, after proving my identity and securing a new temp password, was told my account was blocked and only tech dept could open it...

    When I told the woman on the phone that tech was non-responsive, she basically told me, "too bad."

    Today I intend to contact Tom Martino, a local tv guy with a show reporting complaints and scams.

    My biggest problem? My address book which I have been building for years, and the addresses that are forever lost.

    classyglass@msn.com 12/26/10 9:13AM
  • My account was hacked as well and they won't work with me at all to recover my password. Does anyone have an 800 number to call hotmail customer service directly?

    Anonymous 12/24/10 11:03AM
  • These people either are totally stupid or they are trying very hard to be of no help what so ever.

    Anonymous 12/23/10 5:13PM
  • This is the worst email addy on the web. People are able to hack in and send email from your email addy.

    Anonymous 12/21/10 4:48AM
  • Call your Local FBI, you can also report a complaint to: IC3.gov. I did, it's rediculous that there is not back up plan, if hotmail doesn't fix it, a lot of others will drop doing Business as usual. I am giving them a chance to fix it. However, not long.

    Anonymous 12/21/10 3:55AM
  • I have been hacked in the exact same fashion. Did any of you get an e-mail from the "HOTMAIL TEAM" (or something like that, saying that your account was due to be shut off? I got a message that said I needed to enter all my info(i.e. sign in, password date) I was actually dumb enough to fall for it. Anyway, I'm just curious if any of you had the same thing.

    Anonymous 12/20/10 11:45AM
  • Diddo to all the above comments! I am not getting anywhere and want to delete my account. I am also supposedly held up in London at gunpoint!

    Anonymous 12/18/10 6:57PM
  • Add me to the list of people who got hacked. And yes, it appears there is no way to actually contact Hotmail for a solution. They have all these fancy numbers and re-directs, but it's circular and never gets things solved. My password, secret question and alternate email were all changed by the hacker. I guess our only option is to abandon our Hotmail accounts. Now that I know there is no customer service, I certainly won't even bother setting up a new account.

    markcotrupe 12/18/10 12:15PM
  • My hotmail has been hacked as well. All my contacts received request to help me being strained and robbed in London. For two days I am trying to get help from so called "customer service". No life person to talk to, no phone number, no explanations: just you security question answer is incorrect. Now what? Dead end! I can not do anything. I send them useless e-mails. They send me useless answers. What to do? Does anyone can help? May be a mistical phone number exists somewhere?

    irritated customer 12/17/10 10:24PM
  • Having the save problem - hacked by the UK money wiring idiots. Hotmail really sux!Slow response on the recovery page and gave me completely useless reply after 6 days - "we cannot validate your account"
    Gosh, and no more response after that. It has been 2 weeks! Gosh!!

    Anonymous 12/17/10 1:04AM
  • Same story. Hotmail account hacked/hijacked. Hotmail support forum is torture. I've had to fill out the same form 5 separate times. Finally got access to my account in order to close it but hacker had alt emails embedded and has emails forwarded to hacker account. As soon as I closed it, hacker just reopened it and kept at with--trying to get money from my contacts. Horrible experience. No support from Hotmail. They send you in endless, pointless loops. I cannot close the account. Class action is needed. SHUT DOWN HOTMAIL!

    anon 12/16/10 11:22PM
  • Someone hacked into my hotmail and yahoo accounts yesterday and changed my passwords and security info on both accounts. They also forwarded private emails between myself and previous boyfriends to my current boyfriend. This lasted about an hour yesterday until I was finally able to get my information to the hotmail "customer service" department and I believe they froze my account temporarily. I received a confirmation number from hotmail but I have no clue what the next step is. Does this sound like a hacker or spam or someone that I know did this?? I thought it was a spammer but it seems to be too personal of an attack. Any info or feedback would be appreciated.

    Anonymous 12/16/10 2:22PM
  • My hotmail account was hacked into also. They sent emails to my contacts saying I was stranded in the UK and needed $2,500 wired. I'm locked out of my hotmail account. All attempts to change my password has failed. Whoever hacked into my account has changed the security question and has provided them with an alternate email address. I called MSN and they told me to send an email to abuse@hotmail.com. They were pretty useless.

    Anonymous 12/15/10 4:36PM
  • My lawyer will be contacting hotmail's legal team. Not dealing with this any more. Obviously, this is affecting many people. Btw, I'm doing this for everyone, not just myself. Bye bye .commers. Welcome to the real World.

    Anonymous 12/14/10 5:21PM
  • My hotmail account was also hacked on Sunday, the 13th and all of my contacts told that I was in London and needed money wired. My password and security question had been changed. My attempts to gain control of the account all failed. When he attempted to gain access to my facebook account, facebook prevented the log in from a different computer and isolated the threat as coming from Missouri using firefox and windowsxp. I am closely monitoring all of my personal info at this point to assure that he has not gained access. I feel very violated and feel that there is no customer support available.

    Anonymous 12/14/10 5:02AM
  • I am having the same problem and I with password problem and security questions. I have tried 3 times to to get the password changed and never heard back from Hotmail. Something is really wrong with this picture.

    msddshot1 12/13/10 10:37PM
  • Hotmail is a joke. This business doesn`t care about helping its costumers having trouble with their service. Something should seriousely be done about this.
    VERY UNHAPPY HOTMAIL USER!

    Anonymous 12/13/10 2:25PM
  • Same problems happened to my hotmail account. No method for me to preventing the account sends out nasty emails to my contacts which I have no clue about. Hotmail doesn't help to resolve the problem. They should be banned from the business. HOTMIAL, OUT!!!!!

    Anonymous 12/13/10 6:54AM
  • i'm having the same problem too.
    my hotmail and facebook have been hijacked.
    i've changed my password, but within hours they have been hijacked again.
    security question has been modified.
    now, i cannot access any of them!
    really cannot trust them!!

    Anonymous 12/12/10 12:53PM
  • Since hotmail customer service doesn't seem to be helping anyone, are they the ones doing the hacking???????

    Anonymous 12/10/10 9:42PM
  • hello .. my hotmail account was hacked, password changed and my contacts are being harassed.. what and no one from hotmail is doing anything? typical!! well hotmail is crap and I will not ever recommend them for an email.. this is crap... hotmail should be charged!!!!

    Anonymous 12/10/10 9:31PM
  • I too have had my account hacked into and contacts harrassed.. password and security answer were also changed. My facebook account was also compromised. My facebook account has been disabled and I am not able to recover it with out securing my hotmail account. Hotmail has NOT responded to any of my attempts to contact them. This is absolutly RIDICULOUS! I need to get into my email.. WILL THIS EVER GET RESOLVED?!?!?!?!

    Very unhappy hotmail account user!

    Anonymous 12/10/10 9:16PM
  • Im having the same problem as everyone else. Hotmail account hacked into, everyone on my contact list being harrassed. I tried to close the account but didn't do a thing. Can't reach anyone at Hotmail of course for any help. They deserve to be run out of business. It is absolutely unacceptable to treat your customers so poorly.

    Anonymous 12/10/10 4:36PM
  • Some news agency really, really should be checking with MSN over this Hotmail thing. I know for a fact that I did NOT click on any bad spam, I delete spam unopened, and I had a good password. Hotmail has sent a notice that blames their users for having their accounts hijacked, that can't be the case when there are so many hijackings out there this week. I don't think there will be much left of Hotmail after this week, we are just waiting to get into it so we can close our accounts permanently. I don't trust gmail, either, whomever stole my Hotmail account has a gmail address.

    Anonymous 12/10/10 2:35PM
  • My account was taken over yesterday by someone. He changed my password and security answer. I am not able to login at all. After he did all that he took over my facebook. He sent messages on both hotmail and facebook saying I was in Malaysia and needed money. I was on a friends facebook and sent him a chat asking why he was on my account and he said because he needed money, $1500 and it needed to be sent via western union. So trying to get info I asked his name and address and so on but all he told me was his name is Frank d Nero which im more that positive is a fake name. Hotmail will not respond to my password reset request and facebook disabled my account after i filed a complaint but neither company have responded giving me any answers!

    kdd 12/10/10 8:53AM
  • Wow! How does an operation stay in business with all these unhappy customers. Yes, we are customers and you should have a department available to help us. I will not repeat what has seemed to be said a thousand times now, but I guess it is time to make a switch.

    angry 12/10/10 8:07AM
  • Just how many Hotmail accounts were compromised this week (December 2010)? I think this is newsworthy, would like to see something on CNN (sure wouldn't show up on MSNbc, now would it?). Windows live support is blaming this all on the Hotmail users. Gmail is no better, the person who hijacked my Hotmail account has a gmail address.

    Anonymous 12/10/10 3:25AM
  • My account has been hacked into. My contacts were asked to send money in US Dollars as I was allegedly out of funds. They have changed my password and answer to security question. I cannot get into my account. Hotmail sent me a reset link which took days then they have said they could not verify my identity and have not responded to my questions. Hotmail show utter contempt for their customers. I have had to change all my passwords for Amazon etc and set up an alternative email account. It is very worrying that people can hack into accounts with ease and we are powerless to stop them.

    Anonymous 12/9/10 1:29AM
  • My account was hacked into too. Hotmail is totally worthless!! Hands down the worst business out there! I understand things happen but they take no responsibility but there lack of/non existent help center! It's been 4 days now since I've submitted my help request and NO answer.

    Anonymous 12/8/10 8:35PM
  • Getting in touch with someone @ Hotmail is absolutely is futile and worthless!!!!!!!

    Anonymous 12/7/10 9:53AM
  • My hotmail has been hacked too. I have not any luck contacting hotmail customer support. I am planning to report the police about this email. Please post any solutions how to recovery my contact. Thank you.
    Will be nice to follow up and get this kind the bad persons.

    Anonymous 12/5/10 4:55PM
  • My hotmail account has been hacked into also. I am locked out of the account and when I tried to change my password email accounts that I do not recognize appear. Can not find any number of way to contact hotmail to stop fraudulent emails going out to my friends. Help please. Does anyone know how to contact customer service?

    Anonymous 12/5/10 10:30AM
  • Hackers got into my hotmail account, They are sending emails to everyone on my contact list , it says: I was kidnapped in London lost everything except passports, I cant reach Hotmail does anyone have a good phone number for them? Thank you

    mb 12/5/10 8:03AM
  • THE WORST CUSTOMER SERVICE IN MY ENTIRE LIFE. I have the same problem like everyone else and their customer service in NON-EXISTANT. Coming opening I'm going to grab a coffee call the number up and rip someone a new one. Also I'm planning to file a report on BBB about the S*** service. I had to cancel my online bank statements, my paypal, they hacked into my game account tied to my email, there's a LIVE account on there as well. This is stupid. Microsoft is retarded. I've never been more infuriated with customer service ever in my life.

    Anonymous 12/4/10 7:39AM
  • Well, I have to say I am a bit relieved to read these posts. I thought I was losing my mind! My hotmail account was also hacked into and I can not get into it. My password, security question, everything has been reset. Ugghhh!!! I would like to try to get in just to retrieve my contacts....has anyone had any luck?

    Michelle 12/2/10 8:45PM
  • My hotmail email account has been hijacked and all my contacts are receiving a bogus message stating I am in London and to sent money. I requested a password reset over 48 hours ago and still have not heard from Hotmail. I need to get into my email and can't!!! What is going on!!!???

    Anonymous 12/1/10 8:03PM
  • I have received an email from a hotmail user that is traveling around Europe and stuck in Scotland after being robbed at gunpoint but left their passports in the hotel safe, needing money to return home. I was trying to report this scam, but apparently hotmail is not so user friendly, no way to contact and report this abuse. I'm glad I'm not a hotmail user. This is absolutely unforgivable of hotmail to not have any form of emergency support in these situations. I'm not even sure if my contact is aware that their account with hotmail has been compromised. You should be ashamed of your lack of protection and more so, your lack of contactability in this type of situation.

    Anonymous 11/29/10 8:44PM
  • My account was also hijacked on 11/27. The people changed my password, security questions and alternate email. I am having a terrible time getting hotmail to contact me. Hotmail sent a password reset link to the hijacker rather than my contact email....this is the most frustrating thing ever.
    The people who stole my account have also been asking my friends to send money to London for a cousin that just lost a father.....I'm just wondering why hotmail doesn't do something or why someone can't go after these people. All these stories sound so familiar.
    In addition, I ordered something online the day before all of this happened and I really believe that is how the hijacker obtained my information.

    Anonymous 11/29/10 5:31PM
  • My account has also been hacked. The subject of the email is "Very Sad News!!!!" and the hackers are stating that they are stuck in Dublin and have lost their passports. They are asking for money and want it sent via Western Union.

    I have entered an online support request to Hotmail.
    Can Hotmail support please respond to all of us that are asking for help in getting control back of our accounts?

    Anonymous 11/29/10 12:24PM
  • my account has been hacked and they have sent out messages stating they are in london and need money. they have sent this out to all of my important contacts! I had no success trying to reset my password. i really just want my email contacts from my account. this is very frustrating and im pissed!!!!

    crys 11/29/10 12:03PM
  • I am so sick and tired of coldmail, it's has been 10yrs just like some other people on here and my account is blocked. I can log in but when it is time to change the password the password doesn't match what I just put in. For the love of St. Peters, MicroSoft fix this, unlike you I need my email addresss I had to long and to many people have the contact number.

    AllLeosRule 11/29/10 11:04AM
  • I HAVE HAD TWO OF MY HOTMAIL ACCOUNTS HACKED IN LESS THAN THREE WEEKS AND I CANNOT GET ANYONE TO RESET MY PASSWORDS SO THAT I CAN ACCEESS MY CONTACTS AND MESSAGES FROM THOSE ACCOUNTS.

    SOMEONE HAS BEEN SENDING OUT MESSAGES, UNDER MY NAME, SAYING THAT I AM IN LONDON, HAVE LOST MY WALLET AND NEED $2500 TO GET HOME.

    I HAVE RECEIVED NO ANSWER FROM ANYONE AT HOTMAIL. I AM CURRENTLY UNEMPLOYED AND CANNOT ACCESS ANY MESSAGES FROM POTENTIAL EMPLOYERS AND AM ALSO GETTING A TON OF VOICEMAILS FROM BUSINESS CONTACTS ASKING ME WHAT THE F**K I AM DOING ASKING THEM FOR MONEY.

    MY ADVICE TO EVERYONE OUT THERE IS TO FORGET ABOUOT USING HOTMAIL AND SET UP A GMAIL ACCOUNT INSTEAD.

    I HAVE ALSWO CONTACTED THE POLICE AND A LAWYER NOTIFYING THEM OF THE FRAUDULENT MESSAGES BEING SENT OUT.

    HOTMAIL SUCKS!

    janthony320@hotmail.com 11/28/10 9:02AM
  • bEEN TRYING TO RECOVER AN ACCOUNT FOR MONTHS NOW WHICH WAS CREATED YEARS AGAO WITH OUT ANY PROBLEMS SO WHY IS IT SO DIFFICULT TO GET MY PASSWORD FROM THESE USELESS IDIOTS, BIN HOTMAIL GO TO YAHOO OR GMAIL AT LEAST YOU CAN TALK LIVE ONLINE WITH THEIR SUPPORT STAFF, SUPPORT STAFF HA HA NO SUCH THING WITH HOTMAIL

    Anonymous 11/28/10 7:35AM
  • two of my accounts were hacked, and I get this private forum that is no help at all saying I did not provide enough information to prove this is my account, one of my accounts someone was using for IMVU....so I went and changed the password, but I can not yet get into the other account, now I need talk to a live person this sucks....

    anonymous 11/27/10 7:45PM
  • For years, there were NO any problem.
    Few months ago, my ACCT WAS FROZEN!!!
    NO READ/DELATE MESSAGES!!!
    Contacted the TECH Support; the answer was
    PAY $ 48, the problem will BE SOLVED!!!
    SO, FREEZE my acct, so CAN CHARGE!!!
    /advertising == FREE!!!/
    THIS IS A NASTY FRAUD!! NOT A CRIME?!?!
    VICTIMS UNITE!!!
    START A LEGAL CLASS ACTION!!!

    leslie21c@aol.com

    heroldbenz 11/27/10 12:07PM
  • ive been having trouble logging out of my hotmail account. Every time i say log out, it keeps saying log out incomplete. And others have been able to log into my account. i kindly request that the hotmail team will look into this matter.

    Shaahid hamid 11/26/10 7:35PM
  • I can totally sympathize with all of you folks,My hotmail account also was hacked Nov-19, to date Nov-25., I am still trying to have this situation resolved, I to am becoming VERY frustrated and concerned. What happens if these hackers obtain some vital personal information and use it. WHO IS RESPONSIBLE??? This should NOT take this long . Leo

    Anonymous 11/25/10 2:28PM
  • The same thing happened to my hotmail account, it's a joke that they can't help with this on-going problem.

    teedoffsc23 11/25/10 8:23AM
  • I agree with all of you my email has been hacked. Hotmail forum is a joke. It is really user UNFRIENDLY!
    Has anyone got onto watchdog????????

    Anonymous 11/24/10 7:43AM
  • My hotmail account was high jacked two days ago 21st nov 2010, somebody sent a bogus email to all my contacts impersonating me being lost in Malaysia airport without any belongings please send money. I can't get into the account, can't get any help from Hotmail ... I will be telling as many of my contacts to steer clear of Hotmail --- vote with your fingers!

    Anonymous 11/23/10 2:19PM
  • I send request..my hotmail account in hacked.. I want to change my password and secret question both... I complained but no reply , more than 24 hours has passed.

    Hussain 11/23/10 7:44AM
  • Hotmail - Microsoft service is just terrible!! My account is blocked for 3 months and there is no way I can get my information back... definitely not a friendly customer service.

    Dissapointed 11/22/10 7:14PM
  • I simply want to delete my account now that it has been hacked into. It continues to send emails even though I've attemped deletion. Help! Get me out of this hotmail mess!!

    Anonymous 11/22/10 3:41PM
  • add me to the list this is crazy,I have been trying for days to get this fixed. I was hacked all I want to do it get in my account get some information out and close it for good, because I can't find anyone to help me I did the reset 4xs so far and still nothing. I am so diappointed in hotmail

    susanl2004 11/21/10 8:48PM
  • Wow, I guess I am not alone... My account was hacked October 15th and subsequently closed. I have followed all of the steps that were requested by "Support" at least three times. They keep sending me in circles. I have received a link to change my passeord 3 times but my account is still closed and I still can not access my amai account. I do ave access to everything else.
    I am finding Hotmails support system to be totally over the top frustrating, I wish I could let it go but I have several years of information stored in my account.
    Does anyone have any suggestions on how to get Hotmail to re-open my closed account?

    LouM

    loum 11/21/10 8:27AM
  • I have had a hotmail account for eons and have never had this much trouble. Either you don't care about your cliente or you have techs that didn't graduate HS! What the heck is going on.....I haven't been able to access my account is days. I need to get my emails! Why would you close my account without contacting me and letting me know that someone has accessed it and is spamming....BEFORE YOU SHUT ME OUT! Fix this now!

    susieo61 11/20/10 8:04AM
  • I've been a hotmail email user for over 7 years with the same email address until this past summer when my password was stolen and in the end I had to open a new account with all the problems that that involved sending new email to friends and business connectiions. I live in Italy and communicated with the Italian helpline which was of absolutely no help at all. I am very dissatisfied with hotmail and am seriously considering moving to a more professional site but can't immagine another headache like the last one just yet. We'll see.

    can-n-hat 11/18/10 3:52PM
  • my hotmail accoutn got hacked and I know my password and secret question answer were correct but it wont let me reset my password. Have been trying everyday for over a month and been trying to find an other way to reset as when u hit the option for customer support to help reset my password it sends me to my internet home page! I am very concered as that email address has all of my bank account details and idnetity information as my bank statments get sen there and i have information there for jobs. Could someone please tell me how I can contact hotmail. I tried the only phone number that i can find but it doesnt exist when you try phoning it.

    Hazel 11/18/10 7:16AM
  • I have been trying to retrieve my stolen password and e-mail account. I have given every possible information. If Hotmail would e-mail my contact they would tell them someone took over my account. I am so frustrated, can't find anyone to help me. I am scared they can retreive my peersonal information. Does anyone have any suggestions.

    Anonymous 11/18/10 6:29AM
  • I got a spam email over 1-1/2 months ago. A friend told me all I needed to do was change my password and it would correct the problem -WRONG. I have tried numerous times to reset my password, communicated twice with support people and all they can do is refer me to this forum. I have been locked out of my account for 1-1/2 months and (silly me) tried today to rest my account once again. Maybe the users should call the media and perhaps we might get some action/help with retrieving our accounts. Arggghhhh......

    teekaob@hotmail.com 11/17/10 5:23PM
  • I too have had my acct. hacked. Same thing. Email says: I am in london need money been robbed at gunpoint!I did all the crap hotmail said to do, no luck. I set up another acct. to tell the people I contact (the ones I can remember)what happened. All I want is to access my acct. to get all my contacts, info etc. So I can get another email acct.that I will hopefully be able to use & keep. I pay hotmail for extra storage space! Soo...why the hell is there no freaking phone number to call them? Totally DISGUSTED!!!

    you have to be kidding 11/15/10 10:50PM
  • How does one get hold of hotmail to reset a password... By looking at all the complaints, it looks like its a huge battle... The phone number does not work? Im in South Africa please can someone help me?????????

    Anonymous 11/13/10 2:58AM
  • I too am terribly frustrated with hotmail. I am in the middle of a job search and locked out of my account. When I reset my password it automatically sent the information I need to an email that does not exist anymore and of course there does not seem to be a way to give hotmail a different email. All of the job searching these days "2010" is done by email. Supposedly I am able to try again after 24hrs. yet, when I tried this morning to start all over again it is still on lock out! I am like so many of the other folks who are frustrated switching to gmail. I too have been with hotmail a couple of years. But, I am done now. My email is too important!

    jeannebruni@hotmail.com 11/12/10 11:18AM
  • I too have had problems accessing my account after responding to a windows live E-mail. Now I can't get back into my account AND they tell me I am not providing enough information to get my e-mail back. When I try to provide more, they won't answer me.

    Anonymous 11/11/10 4:21PM
  • I have been on the internet for the last 40 minutes and can not find a direct contact to hotmail technical support. Everyone in my contact list received the email today and people were alarmed. When I opened my inbox, it was full of error messages (basically noting emails were returned). I have no idea what this meant so I erased everything. I have used hotmail for over 10 years and I am upset that there is no direct contact to this service. If I am not successful in getting in contact with hotmail, I will need to start using my gmail account. Hotmail will offer services, change our profiles, etc., but they do not want to establish a customer-professional relationship. If anyone knows the best way to contact them and stop emails from going out to the contact list, please let me know. Thank you.

    Curious 11/11/10 4:39AM
  • Same issue with hotmail recovery. Got the post from a name I can not even pronounce. Gave them ass loads of info and was told they couldn't verify my identity. I even provided account information because we pay for extra storage. Screw you MS, and the hotmail you rode in on.

    Anonymous 11/9/10 4:47PM
  • well after reading the other comments i have answers..........i also answered an email about deleting my account and now all my friends are getting emails about me being stranded.and needing 2500.lucky for me my friends know i am scottish and wouldn't be in london....!!! anyhoo i have had my account since 1998.....HOTMAIL get the finger out and fix this..........says my password is invalid.AND when i went to reset it the email was sent to a yahoo address that is not mine!!!!

    highlanderess 11/9/10 11:52AM
  • How in the heck do you retrieve a password from an account you haven't used in 10 years? For some reason my account has locked itself and said my password isn't any good? When I try and reset the password, it sends the new one to my work email from 10 YEARS AGO that is no longer valid? How do I fix this? Is there a number to call? This is the final straw with hotmail! I already have a gmail account that gets ZERO spam emails. I think I am done with MSN!!

    annonymous 11/9/10 8:41AM
  • When I have signed in to update my payment information (extend date on existing credit card) Microsoft will not let me sign out. Repeated tries do not work. This has happened on two accounts, a month or so apart. One department refers me to another (it takes no knowledge to pass the buck). With Microsoft's reputation for poor security, this scares the heck out of me. I can find no answers, but so far after an hour or so the problem goes away. NO THANKS TO MICROSOFT. My 10 year association with Microsoft is about to end.

    billing account modification 11/7/10 4:26PM
  • I am getting tired of hotmail. I have had my hotmail account for over 10 yrs. Now I believe someone had jeopardized it. I filled out the "form" they asked me to for the last 3 days and I'm tired of waiting. I run a business and use that account. This is absolutely ridiculous that I cannot get any help. Maybe it's time for a change for me and everyone I know that uses hotmail

    blissfullblonde 11/6/10 8:15AM
  • Hey does anybody smart know if we can sue hotmail or windows for negligence?

    That is what it is; if this were a hospital we'd all be dead.

    My problems are the same. This is not customer service, and the whole thing is extremely biased to PROTECT THE HACKERS and CRIMINALS.

    Seriously, they need to have their asses sued. This is a travesty.

    chris 11/6/10 4:14AM
  • This is ridiculous!! I havent been able to log into my account for 2 days now. It asks me for info to reset my password, then the info I give isnt good enough. I NEED TO GET INTO MY EMAILS!!!!! Are you people fixing the problem or what????????????

    Anonymous 11/5/10 8:45PM
  • If it wasn't for google and the large number of annoyed Hotmail customers out there, I wouldn't have any way of getting answers to why my email account isn't functioning properly. Hotmail does not post a phone number in order to reach customer support, they do not respond to emails with questions, they do not offer help in any fashion other than asking for more personal information. I shouldn't have to give out a cell phone number in order to get my email account to send a message. I shouldn't be asked to create a profile or link my email addresses in order to get my email to work like an email address should. I shouldn't be told I do not meet the criteria to take the customer survey. Am I a customer or not?! I hate hotmail and am now switching to gmail. Hotmail is a Hot Mess.

    Eff Hotmail 11/5/10 11:17AM
  • Been trying for two weeks to try and resolve this problem, numerous "private forums" which i cannot find how to get into anymore, spoke to a live person......still waiting for a response after a week??? Site unbelievably hard to navigate when you have a problem......get your $%@# together MSN you should be ashamed!

    SE 11/4/10 4:02PM
  • What the hell is going on with our email accounts? Have not been able to sign in all day. Called the number and they said "Oh they are doing some maintenance on the servers" For real. Need to check my freakin email. Guess I will be moving to a different company. This is stupid. Hello Yahoo, Gmail etc!

    Anonymous 11/4/10 11:53AM
  • If I ran my business the way you run yours I would definitely be unemployed. You could at least act like you cared about your customers and actually help them in a timely fashion. If I ever can get access to my hotmail account I will drop it and switch to yahoo or anything but hotmail. Shame on you

    Anonymous 11/4/10 11:47AM
  • So what is Microsoft doing to help us access our emails again?
    This is ridiculous.
    Michel

    Anonymous 11/4/10 5:01AM
  • no longer accepts my password. I've tried too many times now and appear to be blocked out. Technical help pages don't appear to work. My secret question is in Chinese characters. I can't find anyone to discuss this with. Do I wait or do I go?

    rob 11/3/10 11:41PM
  • My email account has been hijacked. I have sent emails to hotmail/msn regarding problem and never received a reply to anything. I finally found a telephone number to contact them and was told to change my password. I did and it was noted as being a "strong" password. Anyway, this morning, I get up and the same stupid spam emails are still being sent out to my contact list. My family and friends have gone beyond the point of understanding and I don't blame them. Hotmail needs to do something about this problem fast. They need better customer service and need to investigate this serious problem or I am leaving.

    Ricky 11/3/10 1:45PM
  • I have 2 Hotmail accounts. I tried logging in to the 1st account this morning, but my password no longer worked. Out of curiosity,I checked my 2nd account. Lo and behold, there was an Inbox email from the 1st account, with a scam about being in London and needing $2500. The only way this scam ended up on my 2nd account is that the email went to everyone on my contact list. Reading other Hotmail comments, its apparent Microsoft won't do anything to fix the problem on their so-called secure site. I have a suggestion. Someone post a video on Youtube about this problem and Microsoft's runaround, and lets see if that gets Bill Gates' attention!

    George Borge 11/2/10 3:51PM
  • I was hacked a couple of months ago. So, I changed my password. About two days later, when I entered my new password, I was transferred to a page asking me to provide "account information" INCLUDING password and/or NEW PASSWORD info! After already being hacked, I decided that it would not be wise to fill out the info. It's now been 2 f---ing months of trying to get find out if this is a legit Hotmail page or another hacker trying to get the new password. in a word "NOTHING' "ZERO" "ZIP" from hotmail except lots of frustration trying to speak to people that I can barely understand, on the 2 occasions I got through to the 866# listed on a previous post AND many emails to "Alleged Support". I guess after 10 years HOTMAIL ain't so HOT anymore! kind of like a marriage going bad!

    marvkan 11/2/10 2:32PM
  • HOTMAIL is on my s^^t list right now... Hi-jacked account sending scam messages... can't reset password... must be internal problem... NOT my computer!!! No way to get help from HOTMAIL w/o being logged-in which I can't do! This sucks!

    upsetbob 11/2/10 12:25PM
  • OK, now I am pissed. What the hell am I to do, I just signed up this account and ordered all my new business supplies with a hotmail.ca address for my customer's to contact me. Now I have to search out a secure email services and tell everyone I know to dump Hotmail as they don't stand or support their customers. I hope they go out of business!

    Anonymous 10/29/10 7:07PM
  • Although account was in normal use, it was blocked suddenly last weekend and the explanation given was abnormal activity of which there was no sign that I, the user, could discern; I was simply making a concerted effort to catch up on mounting admin and sending lots of emails. Isn't that what an email account is for?! I cannot get my account unblocked. I've followed all the instructions with care but am now angry and frustrated. There is a mutual 2-way contract involved surely and I feel Hotmail has an obligation to respond, just as I fulfill my side of things to use my account for honest legal innocent communication according to the stated agreement. I am shocked to see I am not alone and just how many people are having significant difficulties accessing what is after all, THEIR personal information. The relationship between user and provider is clearly seriously out of balance. How sad to see the demise of such a long-standing, well-respected Brand. In the meantime, I'd still appreciate some action from Customer Services, a sign that they care about their customers, and above all, for them to do their job, reassure themselves that all is well, nothing untoward going on, and UNBLOCK MY ACCOUNT.

    Anonymous 10/29/10 5:47AM
  • Yes, I too have been blocked out from a
    Hotmail account I have had for years and its taking me forever to find tech support for Hotmail accounts. It use to be simple to locate, but now just too much on the website and every place I go just has forums which I tried all their suggestions, but no luck.
    I finally got some numbers and got through to one which lead me to another. Wow, a live person that I gave my info to and right in the middle of our conversation, got disconnected and now unable to get through, but have left several messages on that number and sent many messages to places I have clicked on for help. Nothing has worked so whats up with MSN Hotmail? I
    have been told that my account has been compromised, whatever that means, but why do they not return my calls or go in and fix the problem. I am about to loose this account because I can not reach them!
    The first number I got was 1-800-936-5700 which referred me to 1-888-275-7864 is where
    I reached the live person I got disconnected from. However, now when I call can only leave messages, but NO ONE has responded.
    What are we to do? Now on this site I see other places to connect to and more phone numbers to try and I am exhausted and upset.
    Can anyone help me with my account, anywhere?
    denisestrecker@hotmail.com. I would appreciate any help I can get to recover and keep this account. They mentioned something about Yahoo, but to my knowledge I do not have anything to do with Yahoo except maybe a tool bar. I have always liked MSN because it was SIMPLE and now its so complicated.
    What are we all to do and why is this happening? 310-530-4627

    Anonymous 10/28/10 12:56PM
  • I too, have been blocked out of my account and they keep telling me I have not supplied them with the correct information. After reading about everyone else having the same problems, I will probably quit trying and going to another provider. If I could just talk to a LIVE person, I am sure I could clear this all up.

    loretta 10/27/10 4:25PM
  • I have been a HoTMaiL user from the start. It ran on Solaris, was bought by Microsoft and migrated to Windows/Exchange, had horrible downtime, and then was moved back to Solaris.

    Recently, I too have received the dreaded, "we've killed your account because it was hacked" message.

    I have jumped through the hoops Microsoft has put before me (I want my phone number REMOVED from Microsoft Live's records) and I keep getting "too many HTTP requests" when trying to log in with that account.

    Thanks, Microsoft. You have totally and utterly hosed my account for no good reason. This looks like a widespread footprinting effort by Microsoft to tie user identities to real-world identities.

    niet3sche 10/26/10 2:45AM
  • What is going on here? I am yet another hotmail user who has blocked out of my account because of hackers and now I cannot reset my password because I cannot open the link I was sent by hotmail to do this. I also tried to get and answer from a tech support site and was horrified to see that they are charging for an answer! This situation is extremely frustrating as I have been trying for days to get into my account.
    PLEASE FIX THE PASSWORD PROBLEM & UPGRADE YOUR SECURITY SO CHINESE HACKERS OR ANYONE ELSE CAN"T DO WHAT THEY ARE SO EASILY DOING!!!

    JLO 10/25/10 6:15PM
  • Absolutely unreal- my account was blocked because it was hacked into due to hotmail's lack of security. I can't reset my password so I can close this worthless account and just get the runaround from their bs forums, like I have nothing else to do. Now I went on their tech support page and they have the nerve to think I'll be stupid enough to pay for the information!!! WTF!!

    nosecurity 10/25/10 5:59AM
  • WHY HOTMAIL SUCKS

    My wife’s hotmail account was hijacked several days ago. If you expect Microsoft to help get your hijacked hotmail account back via their Recovery Center, you are wasting your time. My advice is to dump your hotmail account. I gave M$ everything piece of information I have that might help recover the account to no avail. I even offered to use my credit card to purchase the paid version of hotmail for MY hotmail account to prove who I am. I told them that I am an MSDN subscriber and even sent them an email from my work email address, and much more, but M$ would not help me. I bet if I was Bill Gates, I would get the account back. In summary, M$ service sucks.

    CiaoVista 10/24/10 2:27PM
  • I AM BLOCKED FOR MY HOTMAIL FOR NO GOOD REASON AT ALL. I ALWAYS HAD FAITH IN THIS SITE. NOT ANY MORE. I AM THANKFUL TO SEE THAT OTHERS ARE GOING THROUGH THE SAME CRAP I AM. THIS IS BEYOND RIDICULOUS. WE ARE JUST AVERAGE JOES FOR PETE'S SAKE. NOT CENTRAL INTELLIGENCE FOR HOMELAND SECURITY!!!!!!!!!!! I AM GETTING AWAY FROM HOTMAIL NOW. AND I MEAN NOW.

    !NONYMOUS.

    Anonymous 10/23/10 6:28PM
  • My wife's warm, excuse me, hotmail account was blocked due to someone using it to send spam, even though we changed her password BEFORE they blocked it. They CLAIM they will send her a code to her cel phone in a FEW minutes.... It has been over two weeks and we are still waiting for a "few minutes" to end.

    Anonymous 10/22/10 5:51AM
  • When we lost our email account to a hacker I thought this was an isolated incident. How wrong I was after seeing ALL of the problems you folks are having. The problems we have are the same as most of yours....we started an alternate email address and Hotmail gave us a "Secret" p/w to use to receive instructions on how to retrieve our email account....When we tried our "new" account it was hacked to a different account.....so no matter what we did we couldn't get into our account.....all our contacts were sent an email stating I was in Wales with my cousin who needed to get back to the U.S. for an operation. We needed $1800 for plane fare....Can't talk to anyone (live person) at Hotmail....We're just stuck in "Limbo"....we now have a different email provider

    bhanse 10/20/10 10:07AM
  • I have to admit that, since the migration to live mail, the hotmail account is attrocious with its multiple crashes and bugs that I have experienced, expecially over the last few months. With this newly unreliable service, it is no wonder that Microsoft is actually losing ground to gmail and and the internet division of the company is losing money. They should get rid of all the personel there since it is obvious that they do not know that they are doing... If I didn't know better (maybe I don't) I would have said that they are secretly working for goole and deliberately trying to sabotage the Hotmail service.

    barristers 10/18/10 12:10PM
  • Me too i'm also going through the same thing . i noticed some weeks ago that it was temporarliy blocked but, i was still able to login because it had an option of skip this for now but before i clicked on that option i clicked on send new password to cell phone where they could send me a new password and still nothing now im totally blocked out of my hotmail account and that was my main email account. i tried everything. i too think we should banned hotmail usage it's plain to see that even hotmail doesn't even care they haven't contacted anyone thus far and all of these issues are all the same!

    Anonymous 10/16/10 1:47PM
  • I am in the same situation as everyone else; at least it is helpful to know I'm not alone. Mine happened on 10/10/10 and I see others did too. I provided all the information to Hotmail, but 3 days later have not received any information from them. I don't know why before the 'upgrade' to Hotmail I never had any problems. It's truly a nightmare. What provider can I use where this won't happen?

    BETHB 10/13/10 8:19PM
  • I lost my 10 years account for this error "Your account has been blocked" i opened 2 cases with Hotmail, and only got, "we cant validate your information" And still waiting.
    This are my cases number
    Your Support Ticket Number: 1139800056 / 1140646627.
    Its a shame what they do.
    Thanks call.

    JP 10/13/10 6:54PM
  • I too was hacked. Used the account for 10+years for everything. Again, no help from hotmail. They changed password to their own, secret question to frequent flier miles and different email address to change password. All I want to do is get my contacts out, and close the account. Doesn't pay to complete form as they still don't believe who I am. How can someone change everything and than have no proof of who they are. This should be considered against the law. I did report it but no one has done anything. At least Gmail closed the account - that is good. Maybe we should ban hotmail useage?

    Anonymous 10/13/10 10:43AM
  • I too got hacked and a vicious virus attacked my entire computer and my friend was kind enough to clear it for me but now I cant use my hotmail account at all. My password is being sent to a non-existant account and the phone number I provided to the company hasnt sent a text message with a link either. HELP!! I need info from this account for business and this is costing me money every day!!!Additionally, I was told by customer service that phone service is NOT provided to MSN users unless they PAY for the service.

    beena721 10/13/10 9:33AM
  • Same thing here, I got hacked on 8/10 and it said I would be responded to in 24 hours or maxium 72 hours and still no word, no email no reply from hotmail and these jerks are emailing all my contacts and the police say they cannot do anything and how can I shut my account down if they have my email, they can also access all my personal information which can be very worrying if they use it. I want to take legal action they can see im the account holder my name is the same as my email address and I have an iphone with downloaded emails to prove I had access to my account before this radical change in fact.

    MICROSOFT should be able to see that in 1 day a change of Password, alternate email and security question and answer PLUS a spam email too all contacts must show that there has been an attack by a hacker!!!!!!

    PVJ 10/11/10 3:45PM
  • I've had the same problems as many below. Somehow, someone hacked into my 10 year old Hotmail account to send a version of the London scam (mine was Wales). Whoever the hacker is, he was smart enough to also add a yahoo.com alternate address in the personal info area and change the secret question. So, now I can't seem to convince Hotmail that I'm the rightful owner of this account. Customer support is slow and not supportive. No one seems to be willing to step "out of the box" and help me with this problem.

    Chuck P 10/11/10 12:45PM
  • There is no customer service. Even the automated forms are non responsive. Threads shut down months ago. I am going to lose a lot because I used this email without back-up. No one responds even though you jump through hoops answering every question they ask to verify who you are. They just do not read the forms. Advertised as 24 hour then 24 to 72 hour

    BettyAnnB4 10/10/10 10:54PM
  • I have been hacked by someone saying they were hotmail. I now cannot clos emy account HOW THE HELL are you supposed to close youe account when a hacker has your ID and passwoerd and whats more if I request the password it goes to aninterim E address that I cannot see. IS THERE A PHONE NUMBER THE SUPPORT TO HOTMAIL IS CRAP.I am going round in circles and all my contacts have been asked to send money because i am sopposed to be stuck in AFRICA. Come on hotmail give us an address. OH AND FOR THE REST OF US I HAVE JOINED YAHOO THEY HAVE GREAT SECURITY FEATURES. I have been given a PIN and temp user for forums from hotmail but have not a clue what to do with them??? Steve

    fedup007 10/10/10 11:45AM
  • My hotmail account was hacked on Sept 30th (10 days ago) and an email sent to all my contacts that I was stuck in London and needed money. I immediately filed a request to validate my account as I was unable to access the email. I have subsequently followed up with 3 additional validation requests and about 5-6 requests on the hotmail and windows live forums for help. No response whatsoever. Also, no number to call as customer service is limited to windows live technical support. I'm not sure whether access to my account was also cut off to the perpetrator, but they appeared to have prolonged access to sensitive personal information on myself and clients. Microsoft has no business running a free email service if they do not wish to devote any resources to customer service. This is inexcusable.

    causer 10/9/10 12:16PM
  • This is a nightmare. I got the same scam of me being stuck in London, and to please send $2800...I have been trying to get help from hotmail since 10/6 and no one there is responding. One of my friends in Europe whose English is not so good actually attempted to send the money. Hotmail needs to get back to me so I can get into my account.

    crp8574 10/9/10 10:55AM
  • I just had to create a NEW hotmail account, because my old account got hacked into with the same London scam as others have mentioned..NOT HAPPY!! I use my account for my business! This happened Thursday 10-7-10! I went to work and found out that this happened to someone at my job about a week ago..and she didn't have hotmail but another company...so this is happening to others not just hotmail....I have got on my daughters account and responded to this email hacker..I'm gonna get info..and go to the police...BUT...HOTMAIL should check into this problem!!!

    jenny_jewelrymama 10/8/10 11:46PM
  • I recieved an apparent fake MSN warning email that I needed to update info on hotmail acct else acct would be discontinued. I updated with info that was false just to het them off my back. Two days later I cannot get into my email acct of 10years past. A[[arently there was no secret question 10 years ago. Someone changed my password on hotmail and now when trying to recover the password I am being sent the password to a gmail account that i do not have. WHY didn't Microsoft send out an email waring of flase emails using MSN logo??
    Thx MSN !!! Seems we are all hacked.

    hacked hotmail 10/8/10 6:55PM
  • The account my husband and I share has been hacked just this morning 10/07/10. The password is changed and a message went out that my husband had been mugged in London and was at the US Embassy in need of help. There is no way to contact customer service without having an account. I am beyond angry that there is no emergency contact information for people who have had their accounts stolen.

    Anonymous 10/7/10 10:52AM
  • I have been the victim of the same scam a week ago. My whole account has been hijacked, password changed etc. I am completely locked out of my account and also cannot remember my security question. I didn't realize I needed to remember my question. I thought I just needed to know the answer. So why doesn't hotmail bother to ask! I'm sure my hacker wouldn't know the answer to that great secret question. I do business out of this account and this has been a great inconvenience.

    Anonymous 10/7/10 9:49AM
  • i am in the same boat as you all. my account has been hacked into and some canadian drug company has been forwarding lewd prescriptions to all my contacts. many of them were forwarded to professional businesses....this is so frustrating!i have tried for almost 2 months to get a hold of my account, but i am now blocked out because i cant remember the security question whick i put in almost 6 years ago! i HATE HOTMAIL. we should take legal action already. i'm sure there are more of us who've had these problems.

    Anonymous 10/6/10 6:27PM
  • The smae thing has happened to me. Why is there no hotmail support. This sucks. I do an incredible amount of business on this account and all info and recorded emails are lost!! Legal action maybe?

    kj 10/6/10 3:26PM
  • I too have just been recently hacked into by my hotmail account I have had for over 12 years all my contacts which is mainly my family and friends have been given a message about I am stranded with no money and need help fortunantly family memebers who now my whereabouts knew this was a hack so when I finally checked my account and reset my password my new password was sent to an email address I have never seen before a "ra****@yahoo.com" now I can not seem to find any help and am very frstrated I cannot turn to NOONE for help I am very discouraged.....

    Hotmail Sucks 10/5/10 11:21AM
  • I have been a loyal Hotmail customer for close to 15 years and after reading these comments, I am frustrated, annoyed and angry beyond words.

    Some Nigerian hacks into my account, tells everyone I know I'm in a London hotel and asks for money.

    When I change my password, I'm now locked out and can never access my friends, contacts and emails again?

    You have no customer service number or person to contact and no one ever responds when you fill out the online forms.

    What gives? This sucks. I'll be telling the million people who read my blog monthly NEVER to use Hotmail again.

    Adam Zagoria 10/5/10 5:25AM
  • Wow I thought I was the only one with this problem! I NEED access to my account but hotmails blocked me out. Someone hacked into my account and spammed all my contacts. Ive tried everything I can to restore it and nothing works, Ive gotten zero response from them. Ive used this email for 13 years!! All my info comes into it important things like university acceptance updates, friends across the globe. I

    greenparty 10/4/10 2:58PM
  • cannot get into my main hotmail account. have unsuccessful in resetting my password in order to get into the main account. Customer help forum sucked, did the official information thing for the code, all it did was reroute me back to square one. Am frustrated beyond disgust. I will no longer recommend Hotmail to anyone.

    Anonymous 10/4/10 2:20PM
  • I have been trying for the past 3 weeks to log in to my hotmail and have not been able too!! I have filled out form with all the information they ask for, have NOT heard anything back from them!!!! I get all my info thru my hotmail!!! DON'T KNOW WHAT TO DO..CAN SOMEONE PLEASE HELP ME!!!!!

    Anonymous 10/4/10 11:56AM
  • My Hotmail account was hacked last Monday and I am totally shut out. An e-mail was mailed to all of my contacts with the scam, out of country, mugged, lost everything, stranded, need money. I can not believe you can not contact them. I will be contacted the police and placing a fraud claim, this will include Hotmail's name as they have not had the professionalism to contact me and now my friends are out money. This is unacceptable and yet we are expected to sit back and do nothing!

    Beyond Angry 10/3/10 5:45PM
  • I am getting so mad right now! I have been trying to get into my hotmail account for the last 2 weeks and it keeps saying that my account is blocked! I have been typing my phone number into the stupid password recovery things and filling out some forum. I have about had it with hotmail! I am so mad because its all I have ever had! All of my stuff is ther!!

    Mad 10/3/10 5:17PM
  • Regaining your hotmail account is useless. I opened the forum with them went through the whole routine. After giving up trying to regain my account I left them a final message;
    I have tried everything I can do to close/access my account. Everything I try leads me back here, a dead end. I can only assume that most of the customer service reps. that worked for Microsoft have been laid off (so the major stock holders can have a few more bucks in their pockets?). This incident is a great threat to me, having my account stolen and receiving NO help in the matter what-so-ever. It is more threatening to me having a company I trusted, Microsoft, turning their back on me along with many other Windows users in the same situation, than having my account stolen in the first place. -Daddy Gates left his inheritance to all his greedy little children.

    Anonymous 10/2/10 5:54PM
  • My Hotmail account was hacked today and I am totally shut out. An e-mail was mailed to all of my contacts with the scam, out of country, mugged, lost everything, stranded, need money. They also hacked my Facebook and have been chatting with my friends using the same story. I can not believe you can not contact them. Someone is sitting at a computer talking to my children and friends and I can't even talk to someone to report it! Unexceptable, but what can we do!I need an answer I try to fix facebook but they sent link to hotmail.com and I can't fix anything with hotmail.

    Madmom 10/2/10 3:12PM
  • SAME PROBLEM AND SAME VIEW AS EVERYONE ELSE. HELP DOES NOT EXIST AND HOTMAIL CUSTOMER SERVICE IS A F"!KING JOKE.

    Anonymous 10/2/10 12:50AM
  • Well, I geuss every carnival has to have its clowns! Hotmail customer service is a joke.

    JP 10/1/10 6:35AM
  • This is rediculous. I have not been able to access my email for 2 weeks and have tried everything they told me to do ("forgot password", "provide mobile ph # for code to access, etc.) and keep going in circles. And there is no help number to call. I will quit this provider as soon as I can GET THROUGH TO SOMEONE. Many better providers with better customer service. I've been with MSN for 10 years with no problems. I'm done. Gmail it will be.

    Anonymous 9/30/10 7:54PM
  • Hotmail tech support is a f____ing joke.
    I have been locked out by Hotmail and am trying to get my account back. All I get is crap from your company.

    I have tried by having hotmail text my cell phone with a code. Problim is they never sent the text.

    I need to talk to some one who can help!!!!

    Anonymous 9/30/10 7:11PM
  • My contacts are all receiving spam directed to them from my hotmail address. I cannot get a solution from Hotmail Customer service.
    it seems that I will have to rgeister with another mail service provider, an enourmous task to advise my contacts of this change

    Anonymous 9/30/10 2:31AM
  • I understand they will not accept calls regarding Hotmail from nonpaying customers. They are a part of Microsoft, I have Windows so I AM a paying customer. Way to draw a line Microsoft. My next computer will be a MAC. Microsoft is just another example of companies that have become too big to handle their customers or willing to hire proper customer support.

    Anonymous 9/29/10 9:39PM
  • I have the exact same problem, I value my hotmail account because I have been using it for the past 12 yrs and I saved all my contacts and important communication/documents in that account. I wrote to the customer care and I got an email saying that I would be getting a response within 24 hours, its been 72 hours and they still have not responded.

    I have tried everything they suggested to the other customers with the same problems; none of them worked. it does not even accept an answer to a security question.

    Gayo 9/29/10 9:27PM
  • This is in response to Dissappointed. I signed up for another account. After several trys I went into the Hotmail forum about account recovery, it took me a while, but was finally given a page where I had to give all my personal information, name, date of birth, etc. I also had to list several of my contacts and some of the specific documents that were listed. They had to verify that this was my account through this information. They gave me a code to use and you have to have that code in order to check on the status. They posted a website for me to go to and change my password. I had to resign in my old account from my new account and change my password. At first it would not let me in so I completely went out and did it again and finally it let me in. I deleted everything on my account then closed it and the new one too. Pain in the but!! I could not ever get a phone number. I hope this helps. Go to the Hotmail forum first and account recovery. I posted this on 9/2 and it helped several people. I hope this helps anyone who is having trouble to try this.

    cardinalbird 9/2/10 6:28PM

    cardinalbird 9/29/10 7:19PM
  • I had this account for almost 13 years...I have been locked out from my account for 5 days. After numeruous attempts of reaching hotmail guys via their public and private forums, im still unable to get my email back. So many complaints yet nothing was done at all. First they request to change password for security reason, After changing the pasword , days later i can't logged in and was told that i'm being LOCKOUT. Someone not only hacked my account and sent out spam to all my contacts bu thtey also changed my secret question and answer .... FRUSTRATING as HELL. They dont even have the courtesy to respond back to the complaints. Are they so inefficent?.... I want my emails and contacts back

    Anonymous 9/29/10 12:00PM
  • The same thing has happened to me. Hackers got into my hotmail, gmail, yahoo, and facebook accounts (learned the lesson - don't use the same password for any two accounts!), changed my passwords and secondary email addresses, and sent emails to everyone i know asking for emergency money.

    All three of the other accounts have been restored - and all issues were resolved within 8 hours of learning about the crime. Except Hotmail.

    This has got to be against the law. You can't provide a service - even a free service - and promise security to your costumers, but then offer no support or recourse when that security is breached. That is tantamount to inviting criminals in to steal private information from your customers.

    My hotmail account is more than 10 years old and is the primary account for my student loan company, credit cards, and other subscriptions. This means these criminals absolutely have access to my credit information and social security number. I can only pray that they are not bilking money out of the older, less cyber-jaded people in my life.

    I have tried everything - I tried every 800 number listed online, I've filed numerous complaints with WindowsLive support, and I have emailed abuse@hotmail.com to no avail. Nobody will pay any attention to this. I have the number for the legal department - 425-722-1299. I am willing to call it to get more information about my options. I would be thrilled to sue Hotmail for this shameful business practice.

    KatieS 9/29/10 11:26AM
  • As I read through all the comments, it seems we all have the same problem. Someone hacked my account and sent out spam to all my contacts. I did as requested (by windows live support-WHAT A JOKE!!!) and still can not access my account. I too have had a hotmail account for over 10 years. Now I can't retrieve any of my contacts or personal info. I am at a loss and do not know what to do. Has anyone had any luck? Do WE need to file a class action law suit? I am all for it! I work at the courthouse and am more than happy to file....

    Lisa C. 9/29/10 10:55AM
  • i have been lockout from my account for days with no reasons at all, yet nothing was done at all. First request to change my password for security reason, Second the password security stated my password was WEAK and refused to log in to my account. After changing which they find it SAFE, procceed to my account. And days later i can't logged in and was told that i'm being LOCKOUT. FRUSTRATING, i want my account back!

    frustrating 9/29/10 9:30AM
  • I have read all the comments adn seem to have same problem...it says wrong password, and then that I tried many times...I wrote all required field in customer support and they sent me an enail to reset my password and reactive my account...but when I tried with the new password...same old history.....id or password incorrect and also that tried many times.... I want my emails and contacts back...!! some hlep here...!! I have beem waiting since saturday.....and not response since the last email. I am in complete agree from all teh comments posted.

    negrita 9/29/10 9:22AM
  • I guess I've been lucky for nearly 10 years because I'd never had any Hotmail problems until Sept 20 when everyone else went down too. But MSN/Hotmail appears to not care at all - I saw one forum with over 57,000 views! Their techs are useless, no phone number to call, and even on Downrightnow, it lists Hotmail as "UP". I've already opened a Gmail account but sure would like my contacts and a few sentimental value emails that I thought were safe!

    GetitfixedNOW 9/29/10 8:28AM
  • I have been locked out of my hotmail email acct. This is the first time this has ever happen to me and I have had hotmail for 10 years. I cannot get any support from hotmail on the problem so it is good by to hotmail forever they donot seem to care for there customers. HOTMAIL sucks right now.

    gle 9/29/10 7:14AM
  • Its been 3days now... How can hotmail ignore this major problem... How can it take the customer accounts to stake like this. Least they can do is to recognize that there is a problem.. Shame..

    Sriram 9/29/10 6:56AM
  • HOTMAIL IS RIDICULOUS!!!!! Because we are "free-non paying" customers they cannot help us!

    Anonymous 9/29/10 6:03AM
  • I'm one of hotmail cleints i have 48-hours a big problem that is not allow me to read my account becouse all my job is under hotmail, i requeist the dears hotmail staff to do thing that allow me my job.
    thanks more
    Ayaanle Mohammed Ibrahim

    ayaanle 9/28/10 12:04PM
  • Extremely poor cust service! they need to acknowledge that the spam hijack was their fault! i say some who is a lawyer, plse file a class action lawsuit agains msn and their security breech-these people need to accept responsiblity! I have a paid msn account, and they still wont help me!

    thesepeoplearemorons 9/28/10 10:27AM

  • Hotmail have a big problem since more than 50 hours

    Thousands of accounts of order in the world

    And can not be for the owners of those accounts accessed

    Surprised at the fact that to happen with a company like Mkrosoft

    Anonymous 9/28/10 9:48AM
  • i had my hotmail hacked last saturday. i opened a suppport ticket with windows live help https://windowslivehelp.com and they helped me recover my account within 30 hours. One of my friends exchanged emails with the hijacker because he had doubts that this was me. I copied all the exchanged emails to my ticket to add credibility that this is my account and i believe this helped accelerate the process of recovering my account. Hope this helps.

    Anonymous 9/28/10 4:02AM
  • still nothing at my account... i guess its almost a week now!!! do they know that everyone is blocked and do they try to fix this at all???? i really hope we not gonna loose our mails and will be able to sign in again soon, at least tp quickly forward all mails to a new account :)

    Anonymous 9/28/10 3:15AM
  • I am the Latest Victim in my area Hyderabad,India. As My Hotmail is not working since yesterday, it is shame on the Microsoft part for no reasons they stopped the service. i was a user since 1993. I personally advice friends not to keep any more hotmail service it is Horrifying experience. and they are not answering my mails also.

    Suresh Krishnan 9/27/10 9:05PM
  • Let me add my AMEN to those who think that Hotmail is outrageous in not offering help in such a common problem (password not recognized). I had come to rely on Hotmail as my email service. They offer no aid whatsoever to solving the problem. They say they do and have all sorts of places to refer you, but they all come back to the same place and no sign-in. Frankly it seems to me to be fraud and blackmail to get us to sign up for a paid service. If they had just asked, I would have. But extortion is wholly unacceptable. I will switch and advise everyone I know to switch so that they do not get caught by these unscrupulous thieves. They have spent a little too much time in front of a computer and forgotten what morality is.

    Wizard 9/27/10 8:47PM
  • I cannot believe this problem is so common and yet msn has no resolution readily available. I also have been locked out because for some reason my password and then the 6 letter/number code was invalid after several attempts. I spent 4 hours on line this morning searching everywhere I could think of to try to get help. Nothing!! I got the same answer: since it was a free hotmail account, nothing but online tech..so far no one has answered any of my questions. I will eventually get my email back and when I do, before cancelling it, I will send out an email to everyone in my address book and tell them about the very poor customer support from MSN Hotmail.What a wasted day!!

    swamplife 9/27/10 5:32PM
  • Well I have not been able to get any help as well since I have a "free" hotmail account. I have been troubleshooting for days now with the windows live help center and all of the answers I give are not being accepted and will not validate that it is my account, which tells me that it has been hacked into. I am very furious with hotmail, I feel there is nothing I can do, but like most of us we all have very personal information in our accounts, so I am very nervous. Has anyone else found help and can access their accounts??

    Anonymous 9/27/10 10:05AM
  • Someone hacked into my account and sent out 300 emails to random email addresses (none of the contact were in my address book)thus not allowing me to send my own emails out. When I contacted a rep at MSN regarding this matter, they said because I have a "free" email account, they were not able to help me. Instead they advised me to go the the Windows Live website to troubleshoot on my own. As of today, I'm retrieving all my information and will be discontinuing any services with MSN in the future.

    wwong7 9/27/10 9:48AM
  • I am glad to hear that I am not the only one having issue!! Has anyone had any luck at all to sort this out or have any email/number etc to get in contact with a tech? I am in the process of getting an American visa and my email account is VERY important right now! FRUSTRATION!

    NOT HAPPY 9/27/10 5:12AM
  • ok, Im sorry guys but im glad its not only me who have issues mith hotmail, i thought i really messed up sg... but it was not me... still my password is not accepted and tried to log in so many times that im blocked, and cant get the password reset or anything, so the same crap as u have all.... i did not even know where to turn, i found this page but no real help at all.... hope they fix this soon! by the way i opened a gmail account too...

    Anonymous 9/27/10 1:01AM
  • I have been trying to get into my hotmail since friday! It is now Sunday and i have important information on my account about homework and ACTs that i NEED! The customer service is seriously lacking and unnacceptable. Once i get my information out, i will be changing my email supplier!

    unhappy 9/26/10 3:22PM
  • The Windows Live Team are uneducated and will only respond using canned answers to all of us who are locked out of our accounts, due to hacking. I believe the failure is on MSN/Windows Live/Hotmail since the proof is in the pudding when you go to their solutions page. The answers are all the same and no one is getting validated or their accounts back. We are all in HOTMAIL HELL!

    Lovinajane@hotmail.com 9/26/10 1:16PM
  • Not a fast friendly email service. They need to have toll free numbers in which to reach a live person to resolve an email account being hacked ASAP. I was lucky enough to call the toll free number at billing. She told me to send an email to abuse@hotmail.com giving them instructions to temporarily close my email account and wait for instructions....so now I waint and wait and wait. While I wait I will be researching safer email axcess.

    Somewhereinoz 9/26/10 7:37AM
  • I completely agree! I've had the exact same problem trying to reset my password. Nothing was sent to my mobile phone or to an alternate email address. There's no live human being to talk to about what the problem is. I have no idea what to do. This is a horrible way to run a company.

    Kevin 9/25/10 8:53AM
  • I thought I was the only one with Hotmail problems. Each "enhancement" they do brings more complications and user-unfriendly problems. REPEATED e-mails to the feedback section go completely ignored. Deleting junk now has to be done in 2 steps, one into the delete box and then it has to be deleted out of there. Most days the first screen opens saying 'we cannot connect to hotmail right now, try later'. What's up with THAT? The fact that this board asks us not to use profanity is very telling as to how widespread the problem with this horrible company is. I'm beginning to see the only way out of this mess is a new e-mail address, and what a pain that is. I'm going to start appealing to their advertisers to lean on whoever (if anybody) is flying that plane.

    Bonnie 9/24/10 12:37PM
  • My Hotmail account was recently hacked so I thought I was doing the right thing by reporting the abuse to Hotmail/Microsoft. BIG MISTAKE! I am not being BLOCKED out of the email account that I have had for about 15 years! I was sent a list of questions (such as my IP address, the "secret answer to my question," etc...) which I answered to the best of my knowledge (since I did set up the account about 15 years ago, I don't really know how I set it up). Then I received a response from them saying that they could not confirm my identity. I tried to contact them by telephone but there is no telephone number I can contact to resolve this. Apparently reporting the abuse was a big mistake. I should have just changed the password. Not only was I victimized by the hacker but also by Microsoft/Hotmail. I'm setting up a gmail account but now I've lost all of my contacts and prior messages. This is just bad business.

    badbusiness 9/23/10 11:46AM
  • I guess I should be grateful I've only been LOCKED OUT OF MY ACCOUNT FOR FOUR DAYS NOW, but that doesn't help my job much. Posting to the Hotmail Issues Forum has accomplished nothing except getting canned answers from a useless tech person!!! MSN office says they've been getting calls out the ying/yang and yet, it appears that it can't be fixed???? I've had my account for over 10 years and never had a problem, but this time, for this lenghth of time, I've had it. Thanks, Hotmail, for screwing with my social life, my job, and also for the loss of some sentimental emails sent by my dead brother. If I could rate you with a zero, I certainly would!

    getitfixedNOW 9/23/10 5:57AM
  • I was hacked also, my friend told me they were getting texts and messages asking weird questions claiming to be me. I changed the password, unchecked save password, and now I can't get into either hotmail or MSN messenger. I was told I do not have the right password or e-mail address. I was directed to change my password, but since it was claiming I did not have the right password, it won't change that and said the information was sent to my hotmail acount .. which ... I CAN"T GET INTO!!!! I called the MSN Hotmail support line at 1-800-386-5550 to talk to a live person, who then informed me they can't get into my account for security reasons??? I was asked on my e-mail to tech support what my answer to my secret question was .. but they don't tell you what the question was .. so how can I answer that?? I guess I am hacked again, and thank you soooooo much MSN for sticking it to us ONCE AGAIN!!!!!

    Marino713 9/22/10 7:17PM
  • I am also having issues with my hotmail account. I had a ticket made and the tech person Shivonna G reports she cannot verify my identity and verify that the account is mine. They asked for an answer to my secret question, but never asked a question!!! I have so many contacts and saved emails from work on that account. Why doesn't MSN report to the public that they have an obvious issue with thier email!!! Beyond frustrated!!

    Christine 9/22/10 11:23AM
  • Oh my Gosh! I'm number next with failing sign in account for Hotmail, lost my password in the process. Unable to log onto a second/third/etc. account. Receive msge after msge: Account already in use. What? Never used the account or password before! Hotmail is a mess, when are the people at Microsoft going to clean this up.

    p.o.box 18205 9/22/10 8:58AM
  • It's been 2 1/2 days now!!! I like many other poeple I imagine am anticipating some important information via e-mail...when will this be resolved?

    Anonymous 9/21/10 8:46PM
  • I have been trying to get into my hotmail and messenger since 4:00 a.m. yesterday morning. Someone told me the server is down and/or unavailable. This is odd, because I was able to open a new hotmail account. The current situation is extremely frustrating because all of my emails, business and contacts are on my old account. This makes me want to stop all business with MSN, but I will be nice and wait a day or two before notifying all my friends of how bad this really sucks.

    Belindao 9/21/10 8:15PM
  • I am having the same problem as everyone else. Sunday, Monday, and Tuesday I sign in snd get ... Missing service requiired informarion. Tried differebt locations but still can not log into system.

    What is the problem? When will be fixed
    mlr

    mrredd 9/21/10 8:51AM
  • 1(800)386-5550 is the number for MSN hotmail customer support. I reached a live person last night. They are aware that hotmail is down and they said they are working on it. He also told me it would likely be corrected by this morning, but so far nothing. I've been using hotmail for a long time now and never has this happened. It is discouraging. I'm sure we all use our emails for important reasons and need access to them. I would hound them with phone calls and I plan to call again here soon.

    Halls 9/21/10 6:35AM
  • I have been getting error msgs all day and am unable to reach my acct now. Keep getting screen that says I have missing info and then gives me option to change my password. Tried this and it doesn't work. When I click i forgot my password, it tells me to sign into my acct and it gives me the same screen.

    shelley b 9/20/10 6:23PM
  • Someone hacked into my e-mail as well and I changed my password after family member told me they were receiving odd e-mails. I am still waiting on a response, but after reading through the forums and seeing what others are going through I now realize that getting my account back is not going to happen. I had really important pictures in my drafts. I am really disappointed. There is no way to get help?

    mmcbride 9/20/10 12:05PM
  • HOTMAIL IS THE WORST EMAIL SERVICE PROVIDER...SWITCHING TO GMAIL, A COMPANY WHO CARES ABOUT THEIR CLIENTS AND RELIABLE SERVICE!!!!!

    fitvixxen 9/20/10 6:58AM
  • I am another person who has had my hotmail account hacked into (the Im stuck in England scam) like so many others here I have not been able to get any direct assistance. I just get given the same information, they seem very familiar with the copy and paste function without actually reading information provided. Honestly even when I found out I was hacked it wasn't as stressful as trying to get help from hotmail assistance! what a joke. 10 years worth of stuff gone, if I had known this was going to be the process if I got hacked I would have never signed up.

    Katt619 9/19/10 6:15AM
  • Hotmail Support is outsourced to India! I have a phone number: 646-915-0980. (Lucky Me got a person on the first call, but now am waiting a response to have what they screwed up fixed.)I, too, had my email hacked. It took Techvedic over 5 hours to get it straightened out. However, the rep. changed my desktop page, email sign-on used to be automatic and now it's not, and every time I go to a webpage, it asks if I want to allow a cookie for it. Plus, they charged me $109.99 for the service and payments are sent to Cyprus! Thus my credit card co. declined payment. I had no choice, tho, if I wanted it corrected immediately.

    Anonymous 9/18/10 10:57AM
  • HOTMAIL IS THE WORST!!! There is NO way to contact a human, the online support is useless. My account was hacked and I'm locked out...I Warn ALL HOTMAIL.COM USERS
    "CANCEL HOTMAIL ACCOUNTS!!!!!" Find a e-mail with Customer support...I went to Verizon.net they have GREAT TECH SUPPORT!!!!

    jjbert64@verizon./net

    Anonymous 9/18/10 9:58AM
  • I am barred from sending emails and I can't contact anyone for help. This is shameful. Maurizio

    Anonymous 9/17/10 1:32PM
  • My Hotmail account was hacked today and I am totally shut out. An e-mail was mailed to all of my contacts with the scam, out of country, mugged, lost everything, stranded, need money. They also hacked my Facebook and have been chatting with my friends using the same story. I can not believe you can not contact them. Someone is sitting at a computer talking to my children and friends and I can't even talk to someone to report it! Unexceptable, but what can we do!

    Anonymous 9/16/10 4:28PM
  • When Hotmail goes down, and it has been doing that regurlarlly for about 2 months now, there is no recourse. We are just screwed. There is not even a contact point to let them know that they are down. It is obvious that MSN is losing so much money that they cannot afford properly certified techs?

    wgsa001 9/14/10 10:20AM
  • Why can you not find a telephone number to talk to a live person to get a hotmail account closed down. I also have the same problem as described. I have closed out my husbands hotmail account numerous times and it still to this day sending out inappropriate emails to who knows who. My husband is deceased. This is totally unacceptable. Help someone!!!!!!!

    Leonard Helm 9/14/10 7:48AM
  • I CLOSED my Hotmail account 3 days ago- after deleting everything from the account. People are STILL getting fake emails from the account and freaking out as if I am sending them. This is a serious problem. I even got a message from someone I don't know saying she got email from me- ???? This is insane and you cannot seem to get anyone to fix the problems!

    ml99 9/13/10 6:57PM
  • Hotmail is the worse. I can't even use my account because it keeps spamming people. I'm going to move to another vendor. It's tragic after 9 years of use that they haven't found away to protect us from spambots. I could see if I was logged in when this stuff was happening for it could then be an infection on my part but I'm at work and people are calling me about the cialis, viagra, jewelry restate spam emails that they have been receiving. Hurts.

    Master9 9/13/10 1:17PM
  • HOTMAIL IS THE WORST. I'VE BEEN TRYING TO ACCESS MY ACCOUNT FOR 4 DAYS AND NOTHING IS WORKING. NOW I'VE GOT TO CLOSE IT DOWN AND AM UNABLE TO EVEN DO THAT.

    belcady@hotmail.com 9/13/10 12:20PM
  • MSN HAS THE WORST HOTMAIL GOT THERE I STARTED GETTING A MESSAGE SAYING SOMEONE HAS HACK INTO MY ACCOUNT WHICH IS NOTTT TRUE.WHEN GOT VERIZON I WAS TOLD MSN WAS FREE AS LONG AS I HAD VERIZON. WELL I STARTED TALKING TO A MSN CUSTOMER SERVICE GUY TELLING HIM WHAT I WAS TOLD HE STARTED LAUGHING SAYING THAT A JOKE AND WE ARE NOT FREE. WELL I WILL FIND ANOTHER WEB PAGE SO IF ANYONE IS GETTING THIS MESSAGE MSN IN WANT YOU TO START PAYING FOR THE SITE.

    NOT WORTH IT 9/10/10 5:00AM
  • Just to let everyone know what is happening... it also happened to a friend of mine.

    Apparently there is some sort of window popping up when people try to sign in to their hotmail accounts that asks for your email addy and password. It says something like, if you don't go through these steps, your account will be closed, or something similar.

    When you put that information in, the scammers are taking over and hijacking your email account by simply using the password you gave them and changing it to suit their purposes.

    The best way to avoid this type of scam is to close any pop-up windows that ask for your information. Most legitimate companies will not post such windows until you are already logged into your account and on their private site.

    Anonymous 9/7/10 4:13PM
  • I closed my hotmail and hotmail IM accounts due to the insufferable amount of spam and porn-bot/spam requests and their supposed customer service completely ignoring my requests for help.

    Now, some SIX MONTHS LATER, I'm suddenly getting spam FROM my hotmail account that was CLOSED SIX F-ING MONTHS AGO.

    Hotmail is a blight on society as well as the World Wide Web and should be forced to cease existance by whatever legal means necessary.

    thirteenburn 9/7/10 11:26AM
  • I have been trying for 4 days to get some customer service to fix my email problem in my phone and I can seem to get anywhere, can anyone help me out on where to go???? I getting really upset with hotmail!!!!

    Valerie 9/3/10 2:32PM
  • Someone has logged into my account and changed my password and security question. Now all my friends are recv'ing weird emails and they look like their from me...

    I can't get in touch with Hotmail. I followed the instructions with their Help Center and no one has contacted me about this..

    I'm very worried that this person is asking my contact people for important info. That I never would do.

    Does anyone have any suggestions on how to contact HOTMAIL or shut this down.

    Thanks,
    Very Disappointed

    BMoore 9/3/10 7:40AM
  • Hi everyone, sounds like there has been a blitz on spam with hotmail!!! I have been experiencing the same thing over the last few weeks. I'm very annoyed and I can't believe how difficult it is to address such a serious situation.
    Not impressed. I have closed my account what a pain that was!!! and have spent endless hours trying to copy contacts and any emails of importance from that account.
    I am now with another carrier and I too am telling everyone I know to close their hotmail accounts.

    Anonymous 9/2/10 5:35PM
  • I had to set up another account with Hotmail in order to get them to respond to me about the first account that was hacked into. I did this and had to go to a page to set up a new password they gave me a code to put in everytime I accessed this page. Finally after I verified some of my contacts and some of the documents that were on my account and gave them someother information they finally let me back into my old account. This took 5 days to get a response on how to do this. Once they gave me the code it took about 36 hours to give me access to reset my password. I then printed all the things that were necessary and deleted everything from that account. I then closed that account and the new one. It was really frustrating that you cannot talk to a live person about this. I am now with a different email carrier. Good luck to everyone who is having this problem.

    cardinalbird 9/2/10 1:16PM
  • I too have had my account hacked by the stranded in England bunch. Hotmail offers absolutely no help and who knows what personal info these hackers have. I am contacting Congress, they like to intrude in everyones personal life and are always looking for a bad corporate citizen, what better one than Microsoft? I had this account for 10 years and would never had expected such shoddy disregard as displayed by Hotmail.

    beachrose 9/1/10 9:31PM
  • I am highly annoyed! I have been informed by a friend that someone in London is using my hotmail account asking for money. I have been trying to delete this account because I have never been out of the USA a day in my life!! I need HELP! i HAVE HAD THIS ACCOUNT FOR A LONG TIME an this is the first time that something like this has ever happened to me. What can I do to cancel this account!!

    sisterkaren532 9/1/10 2:11PM
  • Having the same problem. Since today Aug.31.10 I have been unable to access my email account. I initially thought my internet service was down and called Cablevison. Hotmail is now asking for a password, which I supply; yet comes back saying can't access this page or Web is unable to answer at this time. This needs to be addressed immediately. Just because its a free account does not free MSN from the liability of giving us help or support. I will file claim with the appropriate Consumer Protections and Attorney Genral of the State MSN/hotmail are in until they get this corrected.

    I don't remember 9/1/10 3:27AM
  • I am pissed off they told me that if I didnt verify my account then it would be lost and now I cant get in my account they need to do something about this immediately im pissed off

    Anonymous 8/31/10 9:28PM
  • I am having the same problem that obviously thousands of others are having, hacked email account, fraudulent emails to my contacts, and blocked account so that I cannot get back in for any reason.... and absolutely no help from MSN!! Have found others who have had same problem as far back as 2 years ago.
    Same scam, no solution. I am going to the media (TV and newspaper) to expose MSN and the scam. Hopefully that will get results!!
    pforbes

    Anonymous 8/31/10 6:13PM
  • I have tried to get a response from someone to help me with the same problems that everyone else is having! Scam emails about sending money to London. Hotmail has a major break in their security. I am going to contact my local TV station and see if they can't put this out in the media. Maybe then we will get some action on this problem. I have also contacted all my friends and relatives to never, never use Hotmail again!!!

    cardinalbird 8/31/10 1:17PM
  • I have been trying to access my hotmail since August 25th. I keep getting this web page can't be displayed. I am very frustrated at msn becuase they can't seem to tell us what the heck is going on. Heck is not as harsh as I would like to say. I will be canceling my account if we are ever able to finally get on hotmail.

    Anonymous 8/31/10 8:38AM
  • Same thing has happened to me ... a fakeemail was sent out to all my hotmail contacts reporting that I was in London, had been robbed and needed money. I've been getting calls all morning from these contacts . I can not login to my account to send out an email to my contacts alerting them. I've already submitted this to acct validation but havent heard anything back. I had been having all my hotmail emails forwarded to yahoo and there it said that the hotmail account was marked for deletion ... anyone know how to address this urgent scam situation ???

    Anonymous 8/31/10 7:35AM
  • Add me to the list of those locked out of their hotmail accounts! I keep getting a message saying that there has been irregular activity and asking for verification of the account but then there's no way to verify to unlock the account. And, of course, there's NO ONE to contact to get this sorted out. Pretty outrageous.

    Anonymous 8/31/10 6:44AM
  • I too have been locked out of my hotmail account. I have had this account for over 13 years. I use for my work as well. I wouldn't mind opening a new account IF i could get to my contacts, I don't have that information down anywhere else. SO screwed. anyone at least have a phone number to call?

    Anonymous 8/30/10 8:28PM
  • I have also been unable to access my hotmail account now for about 3 or 4 weeks.
    Their customer service does not exist (non-English speaking turds). I sent a complaint to the BBB but I never heard back from them. I received an email from hotmail recently sent to my hushmail account stating that the email account that I have been trying to access belongs to someone else. When I set up the account, it was hotmail that gave me the suggestion for the email address!!
    These people are BS and so is microsoft. I want to close this email account but I can't as I don't have access to it. I am afraid that someone will use it for illegal purposes I suggest that anyone who is being screwed by these crooks continue to post online to all consumer complaint websites. Rip Off Report is a very good one. Above all, DO NOT purchase any products from these people!!! I believe that when a company or corporate entity starts screwing customers, they are usually going under.

    lee 8/30/10 11:57AM
  • I have been trying to access my account for a week now and I contacted the 1-800 number and spoke to someone about it. They gave me a online support number and emailed an alternative account I gave them but now I am very concerned reading that this is probably an issue of a compromised account and like all of you I have no way of getting to the contact list. The biggest problem is that I received an email to my alternate account that basically says it will take days to research, period. No time frame, nothing!

    Anonymous 8/27/10 1:46PM
  • Hotmail - sort out the problems for all of us. Lots of people are very distressed at your attitude. Your new Hotmail leaves tons to be desired. Why do you allow mail into my box and then when I want to forward it, you decide it is junk. Why do you delete attachments during message compilation and then make it almost imposssible to find attachments again. I am like all correspondents thoroughly 'pissed off' with Hotmail. I have taken the precaution to print off a copy of all my email addresses as I have NO TRUST IN HOTMAIL

    Anonymous 8/27/10 11:57AM
  • Unfortionately, I'm having the same issue. I cannot contact any support from hotmail nor msn. I'm extremely ticked off. hotmail is the main email address that I use and all of my contacts and everything else. PLEASE HELP!!!

    Anonymous 8/27/10 7:59AM
  • Hotmail has deliberately made getting in touch with customer support totally impossible. I signed up with gmail a couple of years ago because I was inundated with spam at my Hotmail address. Since then I've tried to close my Hotmail account and was told that the account would stay open for 270 days. Then if there was no activity, it would close. Fine. Unnecessarily convoluted, but fine. The problem is that during that time some charlatan hacker got into my account with my password and started sending spam to all my contacts including my family. Also, my contacts were sending me spam unbeknownst to them. One of my contacts, my late stepfather, was sending me messages as well. You can imagine what a sensitive issue this would be for my mother. Hotmail's security sucks, a lot. They are causing me and countless others unnecessary duress. Either fix your problems or bow out of the market because gmail is a billion times better than your crappy site. I'm not sure how class action lawsuits are materialized, but the people should bring Hotmail on charges due to their extreme negligence.

    rwhite66817 8/27/10 7:26AM
  • My problem is that hotmail closed my account. I wasn't even given the option of trying to log-in with a new password or anything else -- just closed my account because of 'possible violation of the terms of the agreement'. I have not violated any terms. If they had better security systems in place, then hackers wouldn't be as apt to access unsuspecting people's accounts. I, too, just wish I could get my contact list. Any suggestions on how to do that??

    Anonymous 8/26/10 9:55AM
  • This sucks. I have been trying to access my account since early this morning and I am really getting ticked off. I can't even get my contacts because I keep getting this error when I try to log on to my hotmail.

    Anonymous 8/26/10 9:49AM
  • I am disgusted at the service of hotmail. I started getting messages saying they had an overflow of new clients and were cutting some of the old to make space for the new. I got selected. Well i am a writer and need the service for business and when it got cut off yesterday i sent out more than 20 complaints to a variety of divisions and have heard nothing since. Someone changed my password and secret question as well. I am dissapointed and very angry at them.

    Anonymous 8/26/10 7:39AM
  • I cannot believe that hotmail will not allow us to get back into our accounts to at least get our contacts! The 'several days' that they say it will take to investigate is not acceptable. I use this address for job applications and other crucial matters. Why isn't there a phone number where you actually talk to a person??? I will never again use hotmail. Does anyone have a suggestion how I can at least get my contacts list? I am desparate at this point!!!

    frustrated in MO 8/26/10 5:47AM
  • I think we need to organize a lawsuit. utlimately they have responsibility for security and our security has been breached.

    Peobably a california based attorney.

    Anonymous 8/26/10 1:50AM
  • The same thing has happened to me today! I am unable to close my Hotmail account, as my password and questions related to it have been changed. I have had this account for 10+ years and am so frustrated! I cannot alert my 'friends', as I have no access to my address book. I really feel let down by MSN and Hotmail. I understand their not wanting to take calls for minor issues, but FRAUD--especially involving asking for banking information is against the law! And this type of scam is being partially enabled by the delay in our ability to act!

    s 8/25/10 3:34PM
  • I am experiencing the same problem - I cannot get into my E-mail account. Someone gained access and is E-mailing my contacts that I am stuck in England and in need of money.
    I need help but from HOTMAIL !

    B.C. 8/25/10 8:51AM
  • This is so frustrating that you cannot get a real person to help you. My passwords and security questions were changed and someone is sending out e-mails saying I am in trouble and looking for money. So now my account of 10 years is gone along with all my contacts. I am pissed

    Anonymous 8/24/10 3:15PM
  • Happened to me also on Monday. Came upon this site and saw I'm not the only person this happened to. Read the comment below about resetting password & it seems the Hackers can still get back in even after changing it. Too old to digest all of this, I've had the Hotmail site since '98 with no problems, now there seems no resolution from MS. ..I'm thinking the best you can hope for is to be able to get back in long enough to record contacts, then delete them and get another email provider. So far all attempts to reset have failed for me.

    anon 8/21/10 12:26PM
  • has anyone been able to get a response from Microsoft??? We are all in the same boat!

    Marko 8/20/10 8:51AM
  • I am being hacked also and it seems there is little support where I can report it to Hotmail. I am very offended by this because the hacker are sending emails to all my contacts, they are also getting messages that my email is spam. I was sent an email by several of my contacts to remove me from their contact list. This saddens me because these people once knew me as a trusted contact.

    Anonymous 8/18/10 5:34AM
  • I got my email hijacked yesterday. The hacker took over my email and changed the password and emailed all of my contacts looking for money. I tried to get help from microsoft 800 number but they refused help. They referred me to windowslive.com where I was able to file a complaint and get my password back, I have since learned it is best to call your ISP (Internet Service Provider) for help with resetting your password. Once you reset your password go onto the options section & click on more options. This will direct you to another section where you can view personal info (the hacker had changed this to their probably fake info) & had marked settings to email their phone when changes were made, they also had their email address listed as the secondary email. Thus when I changed my password the first time, they just got notice on their phone that I did that and they hijacked it again by requesting that a password was sent to the other account. So once you are able to reset your password make sure you go in and remove all of the hackers contact information or else they can just do it again. I tried emailing my contacts once I gained control, found they had deleted my contacts, and when I went to the sent box and tried to send a reply to all, it just ended up emailing the hijacker (on probably another hijacked email) and he/she knew to change it again.

    Anonymous 8/18/10 12:21AM
  • Just an update for all... apparently the only option that I was able to come up with is to piss microsoft off and they will delete the hijacked account...LOL>>>>>> I simply had to use various sorts of profanity within an email and kabam!!! email account removed from system. yea I lost 8 years worth of invaluable contacts and emails, but no one else can access the account either. which works for me. funny how they avoid you until they no longer like what you have to say and the recourse against me---- Deletion........Try it and see, it works. Thanks for the resolution Microweene......

    agenttinfoil 8/16/10 1:53PM
  • I have had the same issue with them as well and all they have done for me is blow me off. I must say that microsoft is the worst organization ever. I have supplied all info requested to get my email back with no luck I even gave them my ip address. what more could they possibly want to prove that this is my account. I am tired of messing with these low life degenerates that we call microsoft. I have made it my personnal mission to cause as many problems for them as I can. I do not really care that microsoft is a billion dollar company, they cannot push us around and screw us over at will. I will be starting a web site designed around boycoting microsoft and all products made or endorsed by them. I am tired of paying money for crapy software that is full of bugs. today I will be deleting my OS and installing linux on my box. as we all know that the linux OS is the best out there hands down. No virus issues and free of bugs. I have no need for their crappy email system anyway I will use a non microsoft email system. Please join the cause and ban these jerks. sooner or later after they have lost several million in revenue they will have to look at what they are doing and address it. hopefully by then they will be bankrupt because of their poor customer service..... Look out Bill Gates I am coming for you... you guys have messed with the wrong person I assure of that

    agenttinfoil 8/16/10 11:38AM
  • Folks,
    We all obviously have a huge problem here as many of our accounts have been "hijacked" and none of us can access vital email. We need some kind of response as to what - if any - solution there is to this and quickly. Providing us with a "tech support" phone number that goes to the billing dept isn't appreciated or asking us to pay $50 to "possibly" answer our question isn't a great idea either (note: why the heck would provide my credit card # when the hijackers could be monitoring every single key stroke I'm making right now; gee, there's a thought).

    This isn't good PR for you guys at all.

    Jeff in Cerritos, CA

    Jeff in Cerritos, CA 8/16/10 8:23AM
  • I am going around in circles, trying to access some sort of assistance! locked out of hotmail, lost my contact list and vital folders from the past 4/5 years! Won't let me sign in, can't access the forum, what now???

    Anonymous 8/15/10 7:52PM
  • SAME OLD SAME OLD- HIJACKED BY "STUCK IN ENGLAND" SCAM- NO HELP FROM HOTMAIL, JUST PHONY PHONE NUMBER, ONLY FRUSTRATION AND WASTED TIME - NO FAITH IN ANY EMAIL- GOING BACK TO LETTERS & PHONE CALLS. SOMETIMES TECHNOLOGY IS A GIANT STEP BACKWARDS

    email-free forever 8/14/10 10:19PM
  • What the hell is up with all of this hijacking!! I got it too !! Microsoft will do nothing to help. If you sign up for the new Login (LIVE ID) then you can set a new password etc. To hell with that, it still doesn't bring back all my contacts, emails and important info. I also know all my info from my account and they will not recoginize it. Even when I tried this new LIVE ID thing, I could not use my old email because they said it was already in use--SCARY--I have changed every password etc that I have at other places but still don't know if it will do me any good--getting away from Microsoft ASAP---they have let the world into our accounts !!! Those talking about a class action lawsuit ??? I'll add my name to that in a second !!

    Me 8/13/10 10:42PM
  • Well, it is OBVIOUS that everyone's information is still there, stored SOMEWHERE, as for the 'recovery' process, which still doesn't do JACK, they ask you the names in your contact list, and the subjects of some of your e-mail to verify that it is YOUR account, yet, they still can't get you into it! So, your info/contacts/emails are still there, just beyond your reach. I hope Bill Gates chokes on a silicon chip...and all his 'programmers'

    bite me 8/13/10 7:15PM
  • This morning my wife had her Hotmail e-mail account hijacked. So far, I have had to come home from work to a very upset wife who has tried to contact Hotmail and the number given in this add is to the Billing Department, who did nothingto help out at all. So far as I am concerned, I am wondering in this electronic society if it is better to go back to snail mail and mail in the checks and take this instrument of modern society and the internet and send them to Nigeria or where ever these people live and let them deal with the toxic waste from this computer. Maybe then we can identify these slime balls by the way they look, one eye mutant freaks. P.s. she was not in the United Kingdom. We are going to another ISP and to the devil with MSN Hotmail

    John 8/13/10 10:17AM
  • Thanks hotmail I TOO CANNOT REPLY or SEND EMAILS and I cannot find a CONTACT number to get help


    HOW CONVENIENT NO CONTACT NUMBER

    MMMMMMMMMMM

    Anonymous 8/11/10 1:50AM
  • I too, have had my account hijacked by the Nigerians. I am totally disgusted since I thought I had changed my hotmail password in early August the day after this happened. I am still searching in the dark for help from Hotmail. I have had this account since 1998 and everyone I know has received the e-mail telling them I am stranded in London without a cell phone in need of money! This is awful. G-mail here I come.

    Anonymous 8/10/10 2:11PM
  • My account was hacked into (hotmail) and I can no longer use my password. The person or persons who did this are now sending emails to my friends from my contact list asking for $2000 as I am supposedly stranded in Cyprus! Good thing my friends know me better! I've now opened a new account with another email service. Can't seem to get hold of Hotmail to close that account! Genie

    Anonymous 8/9/10 6:09PM
  • Well, thanks a lot Hotmail. I ask for help on your account which obviously you control but take no action on. When I ask for help, YOUR tech asks for $. How cute. So, if I don't pay; you won't help? And, I see I'm not the only one experiencing this problem of being hacked. After having faith in your system, and praising it to others; you've blown it with this incident.

    lastrick36 8/9/10 3:43PM
  • I have to agree with the majority of the comments already made. As the saying goes, "if it ain't broke, don't fix it"! I do not like this new and supposedly improved page...please go back to the way it was - this is frustrating beyond belief. Thank you! I will change to gmail if this isn't fixed!

    peppy surasky 8/9/10 1:50PM
  • My email was hacked this weekend as well and a message was sent to my contacts with a website link for a spam page. this is the first time in about six years since opening a hotmail account that something like this has happened, but one time too many. i am about 98% decided that this is the end of my hotmail account. i'm pissed and violated.

    Anonymous 8/9/10 10:11AM
  • My hotmail email was hacked this weekend and I have been blocked from emtering my account. It does not recognize my password. The police say they can do nothing, Verizon can do nothing, hotmail, this is your system, I see form the other emails behind mine that I am not the only one. Oh, I am supposedly stranded in England and the hackers are emailing all my contacts for money. Can you fix this problem please?

    Anonymous 8/8/10 10:52AM
  • I will add my own comments to the already long list of woeful complaints since you ruined what was a pretty good set up under the banner of 'new improved'. We can no longer get what we want as quickly and easily as we want as far as messages sent or received is concerned. It seems incredible that so many available big brains ca come up with a new set up that is so frustratingly brainless in design. SHAPE UP. Go back to how it was, sack the morons who came up with the 'improvements' and learn from your bewilderingly asinine errors

    disgrunto 8/7/10 3:00PM
  • Hello.

    Why can't you leave "well enough alone"?
    For the last week since the so called new
    improved hotmail made its debut, I have not been able to send new emails or replies to
    those that I have received.

    This is most frustrating and I too have lost
    faith in hotmail as a dependable internet
    server.

    Outraged!

    Anonymous 8/6/10 3:53PM
  • I've been trying to send emails to reply to the ones I received and can't. I go to the "new" email screen and within two seconds, the screen disappears and you have no time to insert a contact name or compose your reply. This is ridiculous and time consuming, as well as time wasting. I've been trying to find a support telephone number since midnight last night and just found this page. Can't anyone help with this problem and the others listed or are we too low on the ladder for someone to care? Why fix it if it wasn't broken?

    Very Frustrated and Angry 8/6/10 9:39AM
  • I was hacked a few days ago, I'm on the a private forum just now trying to get it sorted! Customer support seem so apathetic and saying they can't verify whether info I'm giving is OK or not cos it'll be a "security risk" if they do!! They don't care that my security is at risk!!

    The hacker changed my password & security question and started emailing my contacts that "I'm stranded in London, please send 800 pounds".

    HR9 8/6/10 5:20AM
  • I was hacked into also a few days ago ... . i have tried sending email back and forth to Hotmail support with no assistance sofar ,, it really sucks ,,I keep getting told that this account is not mine but if that were true why can i still access other programs using my hotmail address as a log in name ,, odd since the up grade everything sucks and NO support ,,,,, guess Hotmail will loose yet another customer ,.

    angrywithhotmail 8/6/10 1:13AM
  • I have had the exact issue happen to my account. The criminal impersonated me and claimed I was overseas and needed money. My password and security questions have been changed. Hotmail has no customer service number and their online help is USELESS! abuse@hotmail.com is the only hope I have at getting my account disabled. This situation is also happening in facebook. So change your passwords regularly!

    Anonymous 8/5/10 7:03PM
  • Oh no!!! I came here hoping to find a Hotmail customer service phone number and all I find is a billing # (sure, they want their money) and more poor schmucks like me! I too was hacked this weekend, on 8/2/2010. My Hotmail account AND my Facebook account are lost to me. I no longer have access to either one and the Nigerians have sent emails to all of my contacts saying that I'm stranded in Wales and need them to send $2400. I know it is Nigerians because the last time I was able to get in Facebook had a screen that said Nigeria was the location of an "unauthorized login attempt". The worst part is that I pay for my Hotmail account, it is NOT a free account, and now I do not have access to it anymore. I am going to try contacting the FTC and the FCC about this...too many people are experiencing the same problem at the same time, this can't be a coicidence. I urge everyone to do the same thing and/or maybe some TV news stations...if anyone has contacts in the major networks now would be a good time to use them. Good luck to everyone and I hope you will post any progress you make.

    Anonymous 8/5/10 5:22PM
  • I was hacked too few weeks ago and has sent many e-mail to hotmail customer service to get the solution but every time they said the information i have provided them are not suffisent. So, now i give up and thinking to open a new e-mail address. But, never to hotmail. Probably Gmail is the best.

    Dai 8/5/10 3:12PM
  • my folders are all missing my sent file is gone ALSO...what is going on. I have never had any problems with hotmail before.. can someone help with this problem? How the devil do we get to talk to someone without paying. I am not paying for somethings you did.. it worked well for years and now it is all gone. I am sick over this. I am very busy and really don't have time for this. I notice last night I could not find the my sent files.. now this morning my folders are all gone. I have very important information in those folers. ughhhh

    Edbear 8/4/10 4:21AM
  • The new, post-July 2010 Hotmail is infuriating. I can no longer see all of my e-mails listed serially; they're grouped into Conversations. I can't download documents into an Office application; I have to edit them in the browser. Does anyone know of an e-mail service that is not designed for 15-year old girls with lots of time and no responsibilities? Note: Hotmail has no customer service, so it's foolish to give it a rating.

    garner_stuart 8/3/10 9:12AM
  • What the heck is going on guys. I too am the victim of a hacker that has emailed all of my hotmail addresses that I am in Cyprus and need $1800. I have notified Facebook and my account has been shut down. I have tried to change my passowrd 50 million fickin times!!Its like a dog chasing its tail! I dont have time for this crap. I want my hotmail and FB account back!! Dear GOD this is so very nerving and I have had hotmail since hotmail WAS FICKIN invented practically. So what up with that? U request to change ur password and it refers you back to your hotmail account that you can't get into to begin with. It asked that you refer to another email address SO A NEW PASSWORD CAN BE EMMAILED but NOOOOOOOOO it doesnt give you the option to insert it..it will only allow you to put your hotmail address in. So what the heck! Isnt there anyone to help in this matter or do YOU GUYS NOT GIVE A DAMN!!! Are we a bunch of pissed off people who cant get into our accounts and your just sittin back laughin! It ain't funny!!!!

    Anonymous 8/2/10 3:02PM
  • I just got hacked over the weekend, and the only way I found out about it was from my friend's brother who texted me. My friends and family got info about me being "mugged in London" etc. These a--holes changed my password, and my best friend's name and I can't seem to reach anyone for help. I can't even begin to imagine who else they're bugging for money. Meanwhile I have to wait to see if hotmail will even contact me. They need a number like a 24 hour hotline to where someone here in America can help. I want someone to help me, that can speak my language and not brokenly I might ad. As soon as I get my stuff back up, I'm closing out the account. F--k hotmail !

    Rio 8/2/10 2:53PM
  • I don't know if anyone on your end even reads or cares about these comments, but I will add my own. Since you upgraded Hotmail a couple weeks ago, I have been unable to send, forward or reply to any of my e-mails. I have gone through a Kafka-esque process of trying to get "technical support" from you (which I now believe does not exist) to solve my problem -- to no avail. I am just forwarded to some pay site called "Just Answer" which I forked out 38 dollars to and still got no answer. Apparently, the only way I will be able to use Hotmail now is by forking over 200 dollars to buy an new operating system, Mac OS X 10.5 or higher. I have a better solution. It's called G-mail. Thanks for nothing, guys.

    Anonymous 8/2/10 10:55AM
  • My my e-mail account was hacked into and someone is thring to get everyone of my contacts to send them money to Crypus, Turkey. I can't get any help from these Hotmail people. If any one knows of any help please let me know. Tony Smith

    escapemassage22@hotmail.com 8/2/10 9:15AM
  • the customer service sucks!!!

    Anonymous 7/31/10 9:47AM
  • I also was hacked into this morning with no help available. I am so frustrated.
    I wish they would help us.

    Anonymous 7/31/10 8:11AM
  • I am locked out of my account and can't get in without getting into my account. There is no help. I found a place to email but, of course, have received no reply. I know my password and my secret word, but they aren't working. I don't see anything in the media, but my guess is that this is rampant after their 'upgrade'.

    haywardteacher 7/30/10 8:31AM
  • Hotmail has the WORST customer support I have ever seen! I am the victim of fraud, someone hacked into my account this morning, and after 8 plus hours of on the phone to techs, Microsoft, filling out password reset forms, etc...NOTHING! There is NO ONE TO TALK TO, and NO SENSE OF URGENCY!! This is FRAUD, an FBI concern, and that is probably why the hackers love Hotmail....there is NO RESPONSE, therefore, alot of TIME to do the damage! We are told to WAIT for 24 to 72 hours via the "instant reply message" and if you don't have enough info, you are supposed to go back to the site yourself.NO ONE calls YOU....NOTHING!! In this day of computer wizards and genious, you would think there would be someone, somewhere, we could PAY to get this resolved. There is a gigantic business out there for someone that can figure this out. I don't buy the "free" hotmail excuse....it should be SAFE from hackers, and there should be SUPPORT if we are using YOUR name and services, MSN!!!!!! Terrible!! F+++++++++++++++ Going to the FBI!!!

    Very Frustrated 7/29/10 5:00PM
  • You would think that after ALL of these terrible reviews of Hotmail that SOMEONE would want to rectify the problem. I was locked out of my email acct a few weeks ago and couldn't get any help either. I spent about 2 hours researching someone to call and finally began just calling all kinds of numbers, corporate, as well. I kept what Microsoft calls customer service reps on the line for hours. I figured if I'm not going to get help, they are not going to be productive either. I threatened a class action law suit and just kept yammering on. About 30 minutes after I just had to get off the phone, an email with my recovery info came through. These guys are impossible and should be put out of business.

    lzaris 7/29/10 9:57AM
  • Totally agree with all negative comment about Hotmail "support" completely f*****g useless. I'm changing my account, hopefully to somebody who gives a s**t

    Anonymous 7/29/10 4:49AM
  • Hotmail launched an upgrade on July 28, 2010. Due to this upgrade, I can no longer send new emails nor reply to those email I have received. The customer service line refuses to offer any help; saying that you can only find answers to your questions through their website. The website does not offer any solutions to this problem and the "Ask a question" forums go unheeded as well. Their email service is now rendered completely unusable.

    Mcat123 7/28/10 7:47PM
  • Wow, I thought I was an isolated case, there seem to be hundreds of posts here all hotmail hacks with similar scams involving England. Should be a news story, how many will be afflicted before it is news?

    Anonymous 7/28/10 6:30PM
  • Someone hacked into my account and is sending porn to ALL of my contacts. Deleting my account has not stopped it. Of course, I can not get a hold of Hotmail for advice. Emailing support did not help, I got 0 response...

    msilv06 7/27/10 8:01PM
  • I have been trying everything to get into my hotmail account. There is NO support system to aid me on this site. UNLESS I want to PAY for it. I have had my account since 2000 and someone hacked into it recently and therefore I cannot get into my account. I think it's rediculous that there is no one online that can help me to set my account password back to what I want it to be. I am switching over to Yahoo. Just incase YOU do actually read these...my account that I'm having a problem with is dittome@hotmail.com IF you care to reach me, I will temporarily have access to sweet_ms_behavin@hotmail.com

    Anonymous 7/24/10 9:58AM
  • I think hotmail is full of S&*$ I have been trying to contact someone because my account was hacked into I can not remember my alternative email because they changed everything. I use that account to set up my myspace account so now everything is crazy i hate that i can not contact anyone if I had to rate them it would be a F Customer Service what customer service they do not have one i think that is awful you can not even cancel your account if you need to

    Anonymous 7/23/10 1:43PM
  • My account has been hijacked, the password has been changed and the "secret question" is in Chinese. Calling Hotmail Billing has not helped, they told me to wait another 48 hours for a response from my email complaint. Hotmail sucks, they need much better support. Next time I'll try Google gmail!

    eberlinusa 7/23/10 1:40PM
  • I just found out I was hacked into this evening, when a friend called and said I was in England and need $7500. I can not find a site to talk to a person to help me with this. I "Chatted with one guy who told me to go to another web site and I got no where. This sucks. Hotmail needs to have people, to answer our questions and help us figure it out.

    Scottdui1 7/22/10 10:24PM
  • same thing to me. hacked on the 21st and no luck with MSN/Hotmail. Just trying to talk to someone to cancel my account so they don't keep emailing all my contacts asking for money. Someone help us.

    tjs 7/22/10 11:29AM
  • My hotmail account and facebook account were hacked into and my passwords were changed and trying to reach an agent is like trying to wipe your butt with no hands, there support is useless and unaccomodating.

    mphhogwild 7/20/10 10:30PM
  • For goodness sake someone answer all these questions about hijacked accounts...please. My account was hijacked this weekend as well. I telephoned the police to see if they could help because I tracked down the address and phone number where people were asked to send the money, but the police cannot help. Hotmail have been worse than useless - GET YOUR ACT TOGETHER HOTMAIL and help us out.

    Carolann 7/19/10 2:07AM
  • Same thing has happened to me. Can't get into my account and they are trying to scam the contact list of people with the London thing. Frustrating not being able to talk to anyone for help.

    Annoyed 7/17/10 4:50AM
  • Just today I cant get access to my hotmail account and suddenly the password I'm using is not accepted and then I received an email in my yahoo account from me that I was in London and was mugged and needs fiannacial help. I tried everything but can't fic it because he even change my security question. Hotmail sucks becasue they cant even provide how I can restore my account.

    ligaya 7/15/10 5:01PM
  • I am having difficulty to reset my password and hotmail doesn't make it easy for users. there is no phone contact to call, please help. Thanks.

    Anonymous 7/15/10 12:55PM
  • I am running into the exact same issue - someone hijacked my email account. I went in, changed my password, got out and that night they tried again and ended up locking my account. I have done the "reset password" and all other things they list and still can't get in. This has been going on for 5 days now. I haven't been in my hotmail account since 7/10/2010.

    schesst21 7/15/10 11:53AM
  • I have had several requests apparently coming from Hotmail customer service asking for personal information, including my hotmail password. I knew that these requests were bogus. I asked for the name, address and telephone number of the person writing to me but there was no answer. How can we stop this kind of abuse of the hotmail system by people trying to hack into others' email messages and other information. We need help from the Hotmail Management.

    Anonymous 7/13/10 10:59PM
  • My father-in-law was locked out of his account and tried the "Cyber Hotmail Void" to get it re-set. Found out his account had been hijacked by the Englad money scam group sending to all his contacts wanting money for a lost wallet story. Reported that plus several validation information to confirm his identity but still refused a reset of his account. Would not recommend Hotmail to anyone.

    Edgar 7/8/10 5:27AM
  • I too was hacked bythe london gang since the past four days I have tried to reset a passwsord--no go--sign in using their crazy leter. tried their sound number. still not getting in. Like everyone else I have been all over the web plus sending emails from another account. Stilll no solution nor word from support. How is Gmail??

    Anonymous 7/6/10 5:32AM
  • Me too. On July 3, My contacts got a false message stating I needed help, that I was in London, got mugged, etc. Now I cannot get into my account and Microsft apparently is struck dumb. It's been three days, no help from Microsoft except for referring me to a useless forum.

    Anonymous 7/5/10 6:58AM
  • this is crazy, why hasn't msn hotmail provided better security? my account was hijacked this weekend and i can not function for work! no phone support, just some one answering for billing in another country. there in lies the problem.

    Anonymous 7/5/10 5:19AM
  • Me too!

    My hotmail account has been hacked and I can't change the password. My contact list is gone, also.


    This seems like a criminal act. Not only were the
    hijackers breaking into my personal account, gaining access to my personal information,
    but soliciting money from friends, family, coworkers, business associates and more.
    Are there any consequences for the people who did this?

    Anonymous 7/2/10 9:47AM
  • I don't know if my account was hijacked and started spamming people or what but yesterday I was in my mailbox all day long at work, then on my drive home I realized my phone wasn't sync'ing anymore it was saying "Authentication Failed". So I get home and try to log in from my PC and get a message stating my account had been closed due to a Terms of Use violation! I tried contacting hotmail support but had to great a new Windows Live account to do so! I called the phone number listed here and the lady was very nice but said whenever they receive a complaint of high volumes of email they will close the account without notice. So now I am without access to my email, contacts, files, communication with peers for a project, I am currently looking for a house and have inquiry replies I'm waiting on, also have to applied to a few jobs and emailed employers waiting on responses. Now if someone tries to email me they receive a bounce back message! UGH... this is absolutely ridiculous... great things like this happen to members of 7 years I suppose.

    jheezy 6/30/10 5:39AM
  • today is the 28th of june, and too have had my hotmail.com account hijacked...
    "help i've in wales, and i've been mugged"
    they changed my password,
    and my security question.

    I wish that i could just get some stuff off it.

    Anonymous 6/28/10 11:24AM
  • I'm having the same issue also, but this hacker seems to have also changed my secret question so I guess it's all bye bye to my hotmail account. This is so messed up and unfair.

    Anonymous 6/27/10 1:10PM
  • My account has also been hacked while i have been "mugged" in London. I am so sorry to you others that have also been hurt while on vacation ;) I am very frustrated with Hotmail's customer service..I cant get a reply back and with all the folders and even my retirement and such all get emailed to this account...WHAT TO DO!!!

    cliberty9806 6/24/10 12:48PM
  • Hotmail are refusing to let me back into my account even after I have submitted very detailed information to prove who I say I am. Somebody/ or more likely a computer has hacked my account, my contacts were sent an e-mail. I have explained all of this and despite the fact my password has never been forgotten or changed in all of the years I have used the account I have no help retrieving it. This is inexcusable, there isn;t even a number to call. My advice... choose a different e-mail provider.

    K 6/23/10 5:02AM
  • same thing I got hacked because I sent my password to a hotmail.com message that was sent to me big mistake turned out to be bogus and whoever used my email account to send an email to my contacts a scam about sending money to me in england.

    Anonymous 6/22/10 12:28PM
  • Just like one of the earlier report my email was hacked into today Jun 19th, 2010. A mass email was sent to my contacts including a "no reply" account. I am trying to navigate to find out how to report this to hotmail.

    cap9006 6/19/10 8:09PM
  • Someone hacked into my hotmail account and sent a mass email to just my contacts including a "no reply" business account (duh). I did the right thing and reported it to their abuse dept. and asked them what to do. They closed my account for breach of terms of use. So I am closed off from all my folders containing vital confirmation numbers, passwords, etc., plus personal info. Anyway to contact Live Help for actual help? NO. Can I get to my folders? NO. This is so unfair as these are my folders with my info and I should be able to at least transfer that info. It's like being locked out of my house for something I didn't do.

    Anonymous 6/17/10 7:23AM
  • I also was hacked and can't get my email back..no support, no phone number, no nothing!!! Tried their Live Solution Center....that was useless...if you answer a question wrong, it's all over...the pin # they gave me to communicate doesn't work..used it once, and now it's incorrect!!!
    I just want my email folders back, have lots of info stored there that is useless to anyone but me...

    avlady 6/15/10 10:11PM
  • Apparently a hacker got in to my account, sent a mass email to all contacts requesting money because I was mugged in Malaysia. A friend actually corresponded with the hacker, thinking I was joking. I have tried for 2 days to reach hotmail and report this but I can't reach a live technical support department. I'm infuriated that there is no phone number or even a chat online with a tech for these types of issues.

    heyjay113 6/11/10 10:26AM
  • Hotmail or MSN will never respond so the best thing you can do is change all your other passwords for accounts i.e. facebook or close them out. In the USA put a credit fraud alert on your credit, call the bank and stop any suspcious charges and anything else you think they may have access to. Also open up a temporary email account and email your old address telling the hacker you are on to him and no money will be sent.

    Anonymous 6/7/10 12:46PM
  • i see i am not alone as it appears many of us have been stranded in the uk. i've tried contacting hotmail w/o success. my password and personal question was changed. if any one has a contact # at hotmail. please post it. dang, i had the account for over 10 years. i had to reopen an old yahoo account but want my hotmail account back!!

    kj

    kj 6/7/10 11:29AM
  • I also just noticed that all my account information was changed and that I cannot get into my account. My paypal account was breached. I can't access that. I am really UPSET. Microsoft will not respond timely to anything. Microsoft claims malicious software or malware or worm, but yet, since this is something going on since 2009, they can't figure out how to stop it, let alone release it to the public so that it can be identified and stopped?

    This is their personal problem and unlikely something the end-users could have prevented. Hard passwords can be broken too. Especially if Microsoft is the one that is really broken.

    Anonymous 6/5/10 7:24PM
  • My situation is slightly different. Yes, my hotmail plus account was hacked and I was supposedly in London and needed $1,500, etc. My password and question had been changed. However, I did reach a kind soul at the billing desk who helped me change my password and question. That's how I knew about the message that went out. She suggested I report the situation to abuse@msn.com, which I did. I'm sorry I did. The next day and since (almost a week), I was closed out of my account. What's up with a company that doesn't have a phone number to plead your case. As a customer, I am OUTRAGED!

    Anonymous 6/4/10 7:11AM
  • How do I FIX THIS? I am also in London--I just want my contacts back--no word from Hotmail. Seriously, a phone number would help!

    Anonymous 6/4/10 6:24AM
  • Stuck in London hacked me as well. no love from Hotmail - I reported abuse and reported on Internet crime website through FBI..

    Anonymous 6/4/10 3:55AM
  • I'm right there with you -- only I'm supposedly stuck in Nigeria. Can't get into my account, can't access anything, and there's NO ONE to talk to!!! If I ever get someone's attention I'm cancelling Hotmail and going with something else. But this is a bit of a disaster right now as I'm in the middle of a project and can't access any emails.

    Anonymous 6/3/10 9:28PM
  • My story pretty much follows right along with all the others, about being in London, mugged, etc. My secret question was changed as well, and I can't get access to my account either. Hotmail is of no help whatsoever. I reported this over a week ago, no response at all. I followed up by emailing the ic3.gov and filed a report.

    kit 6/3/10 4:00PM
  • My Hotmail account was hacked last week also. Same MO as others have described - the frantic e-mail about being mugged, and needing money fast. The hacker changed the secret question, and my alternate e-mail so I couldn't recover and change my PW. At first, I saw these posts and figured Hotmail was ignoring me, too. Amazingly, out of the blue I received my PW reset instructions and am back to normal. It took about 3 days vs the 24 hours advertised. There does not seem to be any long term damage to the account, although I think I am going to remove my contacts, as nothing on line is truly secure - too bad. For the writer who couldn't get back into the reset page to enter the PIN, I had that problem too. It had to do with a link on the top of the help page that said something about exit PW recovery process. Fool with that, and maybe you will get back to the page where it asks for your reset PIN.

    dickbelle 6/2/10 6:04AM
  • I too have been hacked with the London story.

    I sent up a Private Forum using the link and the PIN hotmail gave me. Now I can't get back to the private forum even using the link Hotmail sent me. The link now just takes me to a random help page with no connection to my Private Forum. Any ideas about how to get back to the Private forum?

    Anonymous 6/1/10 2:27PM
  • Someone has also hacked into my hotmail & gmail account stating I was robbed and stranded in the UK and to send 1100$ to a billing address. I also found out through friends that the person is still replying to my emails and I have no way to stop them as they have changed my password & secret question.

    PLEASE HELP!!!!!
    An actual support phone number would be great! thanks*

    nix 6/1/10 1:17PM
  • Someone hacked into my account last Thursday saying I was in London and needed money. The hacker sent email to all my contacts. I contacted Hotmail and still have not received a respond! I can't get into this account and get to my folder and information. Customer service doen't exist with this company. I am very upset! I had to contact all my friends and setup a new email address.

    Anonymous 6/1/10 9:40AM
  • I have had the same hotmail account since 1999. My account was closed without my consent two days ago. I have submitted a ticket and called Microsoft support several times since then. Customer support tells me they don't have hotmail phone support and they direct me to some support websites. These don't help either. Will submitting a comment about Microsoft's terrible customer support in regards to hotmail make a difference? I'm afraid the answer to that question is no.

    Anonymous 6/1/10 8:38AM
  • From what looking at I've been reading I'm done with Hotmail. I've already switched my account over to Gmail. They are so much easier and nicer to deal with.

    Anonymous 6/1/10 7:58AM
  • I've been hit by the same person/virus/dirtbag. Can't get into my hotmail account and I have gotten no response from anyone. Also, I can't close the account. To whom are people reporting this?

    Anonymous 5/31/10 10:56AM
  • I too have been hacked with the scam about money being sent to London. This happened last Thursday and I still can't get Hotmail or MSN to respond either. Very frustrating when you can't talk to a "real person." I too only want my contacts and folders back.
    I have notified local law authorities and FBI so we will see if the guy in London gets away with it..

    Anonymous 5/30/10 8:22PM
  • EXACT same thing happened to me. My hotmail account was hacked, password was changed, and a spammer sent an email to all my contacts about me being stuck in London needing money. I started to Identify Verification process which Microsoft requires, but despite being told it would be resolved within 24 hours, we're now sitting at over two days--and I've heard NOTHING, NADA, ZIP. HATING MICROSOFT/HOTMAIL so bad right now.

    HateHotmail 5/30/10 10:22AM
  • I am in the same situation--on Monday 5/24, a hacker got my paid MSN email account sent an email to my MSN contacts saying I was stranded in London and needed money. The hacker also changed my Facebook password. I notified MSN and Facebook at the same time...absolutely no response from MSN, Facebook had my account temporarily disabled quickly. So nice to pay for absolutely zero customer service from MSN.

    MSN stinks!! 5/30/10 8:28AM
  • I am in the same situation as the person below. They stole all my contact info and sent an email asking for money. They hacked into my facebook account from there. No one is helping me. I keep trying to find a number to talk to someone and it keeps telling me to log into my account. Guess what!! I can't! and that's why I need to get a hold of someone.

    Anonymous 5/28/10 7:19AM
  • I am also a victim of being hacked! they have asked all my contacts for money. I am locked out and need to know how to get back in or at least get my contact info. This is a bad situation and I am not able to get support or direction on what to do.How can I report this?

    Anonymous 5/28/10 6:32AM
  • This is the exactly same thing happened to me. I found my hotmail.com account be hacked last Thursday (May 20th). I reported the problem in the same day. I never received any response from hotmail. This morning, when I tried login, I was told that my account be canceled. I am not sure how can I get my contact information back.

    WHZI 5/27/10 12:02PM
  • I got a shock this morning when I tried to access my PAID hotmail account. My account has been closed! After an hour of searching I finally got a phone number for Billing customer support...only phone number available. I am paid up for another four months so that's not why my account was closed. About a month ago, I got an email from a friend that had a link to click on. I did because I know my friend. BAD MISTAKE! It was a website that sells pills in Canada. That website stole my whole address book and has been sending emails out under my msn.com email address! I had to send an email out to my whole address book and tell them not to open anything from me until further notice. I could hang the culprit up by their balls until they die! I am SO frustrated that there is NO way to contact customer support by phone about this!!! No problem talking to someone about billing tho! Guess I know where their priorities are, huh? I've been a paid msn.com customer for YEARS! This sucks. I will no longer recommend a paid hotmail account to my friends.

    Frustrated beyond words 5/27/10 9:13AM
  • Yeah, this is rediculous trying to get in touch with hot mail for help and then they want money! OH THE HOLY BUCK!! I guess I'm thinking I'll go to Yahoo! I worked on these problem for 5 hours last night, with no resolution. Why is it so difficult to contact someone for help. It's BOGUS!!!!!!!!!!!!

    Anonymous 5/27/10 6:40AM
  • Same thing as stated in all the comments have happended to me. The person's name is Tony Maxwell from UK London. He sent out emails to all my friends saying I was stuck in London. He took over my facebook account and he had the nerve to call me and ask for money. I am sure he got my cell phone number from one of the emails. All I want is my contact list back, he can have the account. I need help!!!!

    Anonymous 5/26/10 9:05AM
  • Someone hacked into my account sending hyperlinks to all of my contacts about buying drugs in Canada. I couldn't get this to stop either, then hotmail (msn.com) closed my account without any warning. I lost over five years worth of business and personal contacts.

    I initially contacted then to get them to see, if they could find out who hacked my account. I did receive an email from them asking me to send them the orginal email used to hack my account. I didn't have the original email used to hack my account, so I told them, I would send one that was forwarded to me by one of my contacts. Guess what, no reply, they just closed my account!

    I am using Google from now on, no more MSN anything for me ever again, they at MSN stink!!!

    Google Rocks 5/25/10 9:19AM
  • The same EXACT thing has happened to me. Someone hacked into my msn account and had the nerves to tell me to deposit 100$ into a Liberty Reserve account or else he would take over my account and not supply me with the password. He has also reset my security question. This same person has also taken over my Facebook account blocking me out of it but I tell you what, he/she wasn't smart enough to figure out when they emailed me to my work email from my own msn account demanding payment, little did he know that I work for the Sheriff's Office and you best believe that I am doing everything I can to get my account back so that I can close it. I think that MSN are very inconsiderate people as I have sent them at least 6 emails and I have not heard back from them and this happened to me almost a week ago. At least Facebook is corresponding with me trying to help me get my account closed through them. I would NEVER in a million years give MSN my service and would never recommend them to anyone. If nothing is done on my case, I will too be pursuing legal actions against them. Good luck to everyone!!!!! We have to continue to keep onto them because if not, msn, just as well as the hackers are winning!

    mztnjones2 5/24/10 12:20PM
  • Same problem as many of you -- some moron hacked into my account and sent an email to all my contacts saying I was stranded in Wales and needed money. It has now been 16 days and Hotmail still hasn't resolved the issues ... meaning this guy STILL has access to my account. I am appalled at this horrendous service and wonder how a multi-billion dollar company can get away with this with no repercussions.

    IHateHotmail 5/24/10 6:13AM
  • I hear you, i lost thousands on my business and I am going to sue microsoft for not fixing the problems....

    veryfreakinangry 5/22/10 9:21AM
  • HOLY CRAP, I GUESS IM NOT ALONE IN THIS. I HATE HACKERS AND MAY THEY ALL GO TO HELL. CHANGE YOUR PASSWORDS ON ALL YOUR BANK ACCOUNTS AS THEY GO TO YOUR EMAIL ALSO, CRAP CRAP CRAP AND HOTMAIL HAS NO NUMBER TO CONTACT. THANKS ALOT HOTMAIL. OH AND THEY GOT MY FACEBOOK ALSO.

    JAKERS1966 5/21/10 11:27AM
  • OH MY GOSH---I can't believe so many other people with my problem, I don't feel so alone now. THIS IS RIDICULOUS, I was unable to access my account as of Monday the 17th. I get a call from a friend saying he got an email from me saying I'm stuck in London, no money & no wallet, etc. So ludicrous....I have tried everything and been getting the runaround; filling out forms on-line, waiting for someone to get back to you "within 24 hours", ha. I'm ready to tear my hair out. I need to get back into my Hotmail, if just to shut it down as I don't trust it anymore. I need help, this is beyond frustrating!!!!!!!!! Dana in MN

    VikingsDoll 5/21/10 7:56AM
  • Same thing happened to me, my email account was hijacked on May 17, 2010....lost all contacts and some info in my folders I need send to another email address I have set up..why is there no way to talk to a live person about these problems, I'm very ticked off right now with this technology!!!!!!! I made another report and have heard nothing yet. I hope that the people whose email accts were hijacked can at least get back their contacts.....the perpetrators need to be caught and punished!!!!!

    Anonymous 5/20/10 7:29PM
  • It happened to me too, someone hacked into my hotmail and now I can't get into my email account and I've been using it for the past 6 yrs worth of business clients and important information. I feel so disgusted by these freakin a**holes idiot sh*thead..ugh... they sent all my contacts a bogus email stating I'm stranded in London and need money asap b/c my unknown cousin needs immediate surgical done in Malaysia. I swear, its soooooo irritating to deal with this kind crap!!! Why Hotmail has to be so complicated and unable to reach customer help when you need it!!!!!

    I Hate HACKERS!! 5/20/10 6:14PM
  • The same thing has happened to me--an email to my contacts telling them I'm stuck in England. Now I can't get into my hotmail account--it says I have an invalid password. Does this mean someone is in my account and accessing everything in it? This is so frustrating and scary . . .

    teach 5/20/10 3:34PM
  • What I am going through to ask one question about why my reply and forwarding of Hotmail emails does not work is super ridiculous. I have had to do too much searching to even find this page. I resent the offers of help that come with a "bill" to pay to get an answer, for some glitch in hotmail service. donna

    dskellchock@hotmail.com 5/20/10 2:04PM
  • Seems to be an ongoing problem, just a little! Just happened to me too. I am dropping hotmail regardless. Been on the phone all morning, can't find a phone number for them either. Change all your passwords and contact info.

    Anonymous 5/20/10 8:51AM
  • Same thing. Got hacked and hotmail closed my account. And it seems impossible to contact them for help. Service in the old USA is non-existing.

    Anonymous 5/20/10 5:55AM
  • I had the same thing happen to me. My account was closed as a result. I haven't been able to get anyone to contact me regarding this issue either. There are items in my email folders that I need to have transferred to a new account. How do I go about fixing this? In addition, is there any way to prevent this from happening again? It's such a nuissance as I always felt secure in having an account with Hotmail...then this happened.

    jeanmb25 5/18/10 10:19AM
  • My hotmail account was hacked a few days ago - I can't log in and some *()&(&^ is emailing all my contacts looking for money and using my MSN to talk to my sister among others!!! I don't know how to stop this. Can anyone help? Is there customer service that I can email? Please help.

    Thomas Johnston 5/18/10 6:29AM
  • I,too had the same experience. My account was also hacked into and a malicious email was sent to all my contacts. I sent a complaint and got a reply, but after I replied with details, I never heard back. A few days later my account was closed. Again I contacted Hotmail on line and supplied information requested, but never heard anything again. All my saved emails and my contacts are gone. DO NOT DEPEND ON HOTMAIL FOR SUPPORT!

    Anonymous 5/16/10 1:30AM
  • I am having the same experience as everyone else. I did exactly as I was instructed and was given a private discussion forum that I have put all the information in to. I have not heard a thing, no phone number to call. It was a malicious act that changed my password and sent out emails to my contacts asking for money. Microsoft needs to support us in such an event. I have items in my account that I cannot lose! I have used this account since 1999.

    Anonymous 5/13/10 6:15AM
  • Good grief!! Some one has hacked into my account as well sending crappy ads to my contacts. How do I get this to stop?? I cant find any costomer service numbers for hotmail

    Anonymous 5/12/10 11:14AM
  • Lost my account due to no fault of my own. Had my address for years. No service, no response. No nothing. Thanks for nothing. (Same comment for me)

    Anonymous 5/12/10 8:19AM
  • Wow - I thought I was the only one this happened to but after reading these recent postings, I see I am not! My account was also hacked sending out inappropriate emails to people in my contacts. I REPORTED IT TO HOTMAIL TWICE VIA EMAIL AND THE IDIOTS CLOSED MY ACCOUNT SAYING "I VIOLATED THEIR TERMS!!!" How stupid was this? I report it and I get my account closed! I too had them for years. Thanks for nothing, Hotmail! I am making sure everyone I know DOESN'T use hotmail!

    Anonymous 5/12/10 12:24AM
  • YUP my acct hacked and cancelled no way to phone hotmail. oh well you get what you pay for. my acct was 15 yrs in good standing.

    bakerauto 5/10/10 5:36PM
  • Lost my account due to no fault of my own. Had my address for years. No service, no response. No nothing. Thanks for nothing- and I WONT pay for info either.

    Anonymous 5/8/10 9:48AM
  • check out http://windowslivehelp.com/thread.aspx?threadid=ddb2e9db-3aff-47fc-ae35-98c17ba6f403

    10,000+ entries

    Seems Hotmail has a growing problem with users being unable to access their accounts for days at a time (my wife is going on a week).

    User first gets "down for maint, wait a few hours" and then eventually just gets "account not available, try later".

    No indication of any recognition that a problem exists. The only responses I've seen basically ask that you reset your password (done several times with no effect) or check your browser settings (again, no effect).

    Of course, the only way to contact windows live is via their forum (the ask a question gives you the impression that you are sending your question to SOMEBODY, but it just posts on a forum). No response, reply or contact.

    Unable to contact anyone who is willing to even acknowledge problem ".

    Would appreciate your comments or views. If this is a real problem, Windows Live should address it (or at least tell us what they are doing).

    You can just feel the FRUSTRATION in the forum entries....

    nomorehotmail 5/6/10 6:30PM
  • Is there someone I can talk to about loosing my email id and password due to someone hacking into an email account. I want my id and old password back Trying to talk to someone and told to go online and to windows live help.com now what this is not helping me And since I have been on this email since 2003 and am a regular account and don't pay them they are not going to help me. Some company this is.

    Anonymous 5/5/10 9:28PM
  • It looks like everyone in your and mine situation is out of luck! As I just got off the phone with someone gave me windowlivehelp.com which was worthless! You can't get a hold of a person in less it about money (you wanting to buy product from them)!

    Anonymous 5/5/10 2:09PM
  • I agree! I got my account closed after having it for 10 years! 8 days asking for help with no response. absolutely ridiculous. I read the whole rules of conduct and agreement and never violated one of the items, but instead I get my account closed. why? I changed to gmail. at least they respond to your help needed questions. goodbye hotmail!

    Anonymous 5/5/10 7:16AM
  • I got locked out of my account AFTER I had fixed a problem due to somebody hacking me. E-mailed customer support. Haven't heard from anyone. Can't find a phone number.
    Does anyone at Hotmail care? They should contact you BEFORE closing your account if they get a report.

    Anonymous 5/4/10 10:04AM
  • I have been reading the comments and I too am having problems with my hotmail account. Someone has hacked into my computer and stole my contact list and is sending spam/virus to my contacts. I have had my computer disconnected from the internet and it is still sending emails out. I have Norton and have done full scans and spyware scans and it comes up nothing. Me and the other people that have posted this type of message need HELP! Who in God's name can we get help from!!! This is very frustrating and definateley a breach of security!!!!!!!

    Anonymous 5/4/10 7:05AM
  • Hotmail customer service does not exist!!!!
    There's no phone # to reach a live person. The window's live support center is a joke. Take a look at the thousands of unanswered questions in the forums. Many of them have the same complaint I do: NO ONE HAS RESPONDED TO MY REQUEST FOR HELP. How can Microsoft get away with this? Many people rely on and trust in email accounts to hold important mail and information. I have not had access to my account for 5 days and when I sent a request for help I was told I'd receive a response in less than 24 hours. HOTMAIL USERS BEWARE! SAVE YOUR INFORMATION. GET A DIFFERENT EMAIL ACCOUNT.

    GT 5/3/10 12:04PM
  • I tried to open my hotmail account this morning. All I got was a message telling me that my account had been closed due to abuse. I have no idea what hotmail is talking about. I only use my account to email friends/family and now I have lost their addresss/phone#/email addresses. I submitted a request for a review, but hotmail is not responding to me at all...would someone please tell me what it going on? why did this happen? Can I get my account back? I have had it for fourteen years..this does not make any sense!

    anon 5/2/10 3:55PM
  • I was shocked, some one is using my account mostly in the mid night(indian timing), it was shocking, some nonsence mails are going to all my friends from my mail id.

    Need solution immediately, iam working in corporate sector, not able to face my friends and collegues.

    Need to resolve immediately

    Balaji 5/1/10 9:07AM
  • I cannot get into my account either and there is no freaking way to talk to anyone about this possible breach of information.

    conclusion:
    Hotmail sucks --> switching to gmail

    Anonymous 4/29/10 6:52PM
  • Same problem. Account hacked. Hacker used my account to send spam to my contacts, then deleted my contact list and a full page of unread/read mail. After 2 months of people asking my why I don't reply to my emails, I just realized the hackers set my spam setting to it's highest so only "safe" addresses are accepted and those that aren't are immediately deleted so I never see them. I woudl really like to know if there is a way to "see" all the mail that has been listed as spam and deleted.

    scubabuddha 4/29/10 3:41PM
  • Let's just say that the customer support provided by Microsoft Windows Live Solution Center is a joke. I changed my password and somehow managed to lock myself out of my account. I have submitted numerous "Account Password Recovery" requests via Windows Live Solution Center. Yet, no response.

    It has been 5 days and still have not received a response to my initial request that was sent on 4/24/2010. I am unable to respond to emails. Window Live Solution Center is not the BEST or most EFFECTIVE solution.

    I NOW SEE WHY OTHERS AGREE THAT MICROSOFT SUPPORT IS THE WORSE!! Perhaps this explain why users are vote that "GOOGLE" is the way to go!!

    Anonymous 4/29/10 7:56AM
  • I understand that they can't get back to every single person with an issue - but in the same time its super annoying that you literally can't get in conntact with an actual person. I impression i'm getting is once you lose your e-mail, you lost it forever. : /

    I've had my hotmail account for 10 years now, such a pain in the rear to make a new one. :/

    Anonymous 4/29/10 7:37AM
  • THIS HAS HAPPENED TO ME TOO - I HAVE TRIED TO GET HELP - NONE FORTHCOMING. ANY IDEAS

    Anonymous 4/28/10 3:58PM
  • This has also happened to me today also. Maybe they are trying to fix a problem. But getting no response sure is frustrating!

    Anonymous 4/28/10 2:41PM
  • I had an email sent to everyone in my address book without my knowledge, two days later my account was closed, I have emailed to find out why but have recieved no communication.

    Anonymous 4/28/10 3:01AM
  • I have also been locked out of my hotmail account since Saturday. Account recovery said they would get back to me in 24 hours that was 3 days ago! I have an important email that I need to print and take with me to an appointment. My security question comes up in Chinese!!!

    Anonymous 4/27/10 5:39AM
  • Have also been locked out of my account that I have had for 15 years. All my business contacts and files emails over this time are stored there. Have contacted hotmail via Email live and left a new email address for a response but still waiting.

    Anonymous 4/27/10 1:22AM
  • I cannot believe this. I am having exactly the same issue. My account was hacked, 'it' was sending out spam to my contact list, Hotmail shut down my account. Now I am locked out of my account that I have had for 20 years. There is virtually no way to contact Hotmail.

    I have posted a few 'questions' on their support page asking someone to get back to me on my new Hotmail account.

    This sucks.

    Frustrated %$#^&&^% 4/26/10 3:48AM
  • I have the same problem and my contacts are receiving/soliciting spam mails. I was able to talk to the costumer service and they cant even help me even to close my account. My concern is I may have important emails from that account.

    I've asked my friends what to do, and they said "Why did you sign up with msn or hotmail?" They all don't have.

    nyc 4/25/10 8:57AM
  • Have been trying to find a phone number to talk with a real person from Hotmail for assistance with my account problem, but to no avail! Any idea why, when I try to forward a received email from someone, the person to whom I send the forward cannot see any content of the forwarded message??

    Ann 4/25/10 8:44AM
  • Hotmail(Windows live hotmail) suxss by not office PLUS Service in india... India has been one of the top user of number of email account... its really strange customer service does not have answer for it :S

    Chetan Joshi 4/21/10 10:34AM
  • i had the same thing happen to me (erroneus emails sent from my account, which has now been closed). i also can't find any help...

    Anonymous 4/20/10 10:11PM
  • Since yesterday's update my blackberry is not receiving emails from hotmail. I am told to go to an account to update my password - can't find where to go. Have been at Verizon all morning and they've tried too. About to tell hotmail where to go...

    Anonymous 4/16/10 8:49AM
  • Same problem. My account was shut down for who knows what. I am suspecting it was hijacked like others here but no way of telling since you can't talk to anyone at MSN. After about 2 weeks or more of no response, I finally got this email from their "customer support" (what a joke):

    "Thank you for writing to Windows Live Hotmail Customer Support. My name is Carlos and I read your response to the validation questions given to you by Alex for us to verify the real owner of the **********@live.com account. I know how important it is for you to have your issue addressed immediately. Please accept my apology for the delay in responding to your message.
    After thoroughly checking the provided profile information, I regret to inform you that it does not match the data stored in the account. For account security, we cannot inform you which of the provided details are correct or incorrect. Windows Live Hotmail enforces policies to help protect the privacy and security of its member accounts. We cannot provide you with additional assistance. I recommend that you create another Windows Live Hotmail account. To do this, please visit:
    http://help.live.com/Help.aspx?market=enUS&project=LiveIDv1&querytype=topic&query=Accountv1_PROC_CreateAccount.htm
    Please note that you will be directed to Windows Live ID Help Pane. If you encounter any issues, kindly verify which of the steps did not work for you as we want to make sure the instructions are easy to follow.
    We appreciate your understanding regarding this matter.

    Sincerely,
    Carlos D.
    Windows Live Hotmail Customer Support"

    Now this was after giving them my name, state, zip, some of the folders and content of email, my i.p. address from MY HOME computer, and other info they requested. One question I did not answer was "What is the answer to your secret question?". How ridiculous. I've got so many web accounts from emails to bills, etc. and I cannot remember what all of the different questions are but if they are presented to me, I know the answer. I've never seen such ignorance nor disregard for customers. I have alresdy opened other email accounts with yahoo and gmail and am done with all that is MSN.

    Anonymous 4/15/10 10:51PM
  • Following a problem signing into my account, customer services is almost impossible to reach, seem to answer their queries in no particular order and have no grasp of how devastating this problem is for a business. There are people who have been locked out of their accounts for over a month!!!

    cally65 4/15/10 10:35AM
  • I was having trouble closing my hotmail live account as it said that I had other paid services open. I found a number online for MSN billing (1-866-672-4551) and they found that I had a free service of MSN Mobile, as I used to check my email from my phone. Call this number and they should be able to close your other services. After 24 hours you can go back into your email and close it. This was very frustrating, but hopefully this helps.

    Anonymous 4/14/10 12:12PM
  • I am having the exact same problem. I have called MSN support numerous times. I have emailed hotmail and windows live to get my account reopened. My accout was hacked and hotmail closed my account without any notification. I have contacted the FCC and my case is pending. I need my email history for the past 10 years!

    JANCY 4/13/10 9:19PM
  • the same exact thing happened to me today. I'm locked out of the account and can't cancel it. there is no number to reach hotmail services. does anyone know how to delete an account you've been locked out of.

    Anonymous 4/12/10 4:02PM
  • Hotmail has put a block against my IP address so my e-mail from my AOAL account will not go through to friends with a Hotmail address. Their reason is that there have been complaints about mail coming from my IP address. There has not been any e-mail that I know of. I too have been pulling my hair out trying to find someone somewhere to call and find out what is going on. I do not have an hotmail account that seems to be the only way to get into the system. If they are going to block an account they should provide a way to address the problem

    JohnZC 4/7/10 2:22PM
  • My hotmail account was comprimised by someone over the weekend. My entire contact list of 1500 contacts were sent the enclosed information. I tried to go into my account this weekend, but was blocked. I did open another account and I still do not have access to my folders and email contact list from my original account. No one from hotmail can tell me if my original account has been officially closed. I have people on my contact list still calling about the bogus email. I am enclosing the email.
    Hi,
    How are you doing today?.I am really sorry to bother you with this email but i just want you to know what i am facing right now.I am sorry that i didn't inform you about my traveling to London UK for a Seminar,i am presently in London now but unfortunately for me i lost my wallet which contains my money and other valuable things in a taxi.I can easily access the internet for now but i am not here with my cell phone.I want you to assist me urgently with a loan of $2,500 to sort-out my hotel bills and to get myself back home. I have spoken to the embassy here but they are not responding to the matter effectively,i promise i will pay you back as soon as i return.Kindly let me know if you can be of help so that i can send you the details you will use to send the money to me here in London.

    JTW 4/7/10 1:20PM
  • I'm having the exact same issues as previous posters. My account was hacked last week and unauthorized spam was sent out. I changed my password but then Friday night my account was shut down stating violation of terms of service. I filled out the online form which stated 24 hour response but here it is Tuesday and still no response. I cannot find a phone number for the life of me. I've had this account for 15 years and never had a problem. I just want my account restored, or at least be able to get my contacts, forward emails to another address, etc, as I have a lot of info there and would hate to lose it all. I agree, not a way to do business and poor customer service.

    bluesfan410 4/6/10 9:04PM
  • Same thing has happened. Apparently hotmail sucks. I didnt know. I will definitely change...

    aeb 4/6/10 3:52PM
  • Like the other users my e-mail account was hijacked too and after complaining to Hotmail, they closed my account and asked me to contact their support team. I have done this and four days later and several tries I have not received a response and all my business mail is lost. What a rubbish service, very sub standard.

    Anonymous 4/6/10 2:05PM
  • I'm having the same problem as the recent posters. My account was apparently hacked earlier this week. I changed my password but last night was not able to log in and got the message about my account being closed. I filled out the form as indicated but here it is 24 hours later and I have not received a reponse. Is there any other way to get through? Any phone numbers?

    Anonymous 4/3/10 8:32PM
  • Hello again Hotmail, it's now after 6pm and I'm still no further on. To make things 'better' - you've gone and taken off my first message. That's right - hinder instead of help? I am just one of your very many angry customers. You have shown today just what customer care ISN'T about. I want to access my janona8 hotmail account NOW (the 'sugarcandy' one is just a temp one I set up so that friends know where I can be contacted). It's not my fault this has happened and I would like it rectified immediately.

    janona 4/2/10 10:31AM
  • I also have had my address book compromised and emails from an unknown sender have been sent out numerouss times over the last 48 hours. I opened up a case report and expect my account to be shut down. Back to Yahoo or Google mail, I guess.

    Anonymous 4/2/10 7:56AM
  • I have the same problem. Some company sent an e-mail to everyone on my contact list. When I sent them an e-mail to ask about it, they closed down my account and said I had violated policy, blah, blah, blah.
    This is very frustrating, as I also have tracking numbers and receipts that I now can't access

    shebamisty2 4/1/10 12:10PM
  • I have had my hotmail account for 10 years. I received a phishing email and reported it and the promptly closed my Hotmail Plus account. I actually pay for storage. It has been 7 days and so far they keep sending me canned responses. I think it is a auto-bot. I am so disappointed and I have started using my Yahoo account but I need my mails. Their technical support is non existent.

    Chareese 4/1/10 10:21AM
  • I just tried to access my e-mail account only to get this:

    "Your account has been closed

    It looks like the Terms of Use may have been violated. To have our support team look into this, please click the support link below.
    Contact support"

    I contacted them(?) via link that was there to no avail. No reaction so far.

    I had my account for 12 years. I never violated any rules but yesterday I reported that someone is sending spam pretending to be from my account.

    Why don't they verify this first??? All my info is in my e-mail's folders. My résumé is there, my business and private contacts and more.

    Time to go back to Yahoo! There you cab at least call a human being by phone.

    Anonymous 3/31/10 11:27AM
  • I just tried to access my e-mail account only to get this:

    "Your account has been closed

    It looks like the Terms of Use may have been violated. To have our support team look into this, please click the support link below.
    Contact support"

    I contacted them(?) via link that was there to no avail. No reaction so far.

    I had my account for 12 years. I never violated any rules but yesterday I reported that someone is sending spam pretending to be from my account.

    Why don't they verify this first??? All my info is in my e-mail's folders. My résumé is there, my business and private contacts and more.

    Time to go back to Yahoo! There you cab at least call a human being by phone.

    Anonymous 3/31/10 8:53AM
  • Someone also hacked into my Hotmail account and sent emails to everyone asking for money. Whoever did it, also changed my password and now I cannot access my hotmail account and don't know what to do to get the account closed. I answered a bunch of questions trying to verify it was my account, and they sent me the same form to fill out again. Very, very frustrating!!! I just want to talk to someone in person and get this straightened out!

    Anonymous 3/31/10 7:28AM
  • Had my hotmail acount hacked and they're sending e-mail to everyone in my contact list asking for money. they changed password and secret question and answer. Had account for 10 years. this sucks. Can't even close account

    grindn1 3/31/10 6:40AM
  • What should have taken me 1 hour has taken me 8 today. Nothing works in Hotmail and hasn't worked for 2 weeks. I have had this account for 8 years and now it is time to get another provider. Give up Hotmail...and admit that you are not in control of your own product.

    Per 3/29/10 6:32AM
  • i just want to be able to get my mail. the support offered is horrible. i want to talk to someone!

    annoyed as hell 3/26/10 3:19PM
  • Hotmail BLOWS, basically I have the same problem as everyone else...And it's B.S. how you can't do S. about it, just give us someone we can call to resolve issues..I wish I could punch you in the face Hotmail!

    anon 3/25/10 7:19PM
  • I add my comments to the others. My email account has been taken over by a hacker. I cannot get into my account or contact Hotmail to closed the account. E-mails are being sent to all my contacts. Hotmail customer service and support does not exist for their users.

    Anonymous 3/22/10 11:07AM
  • I agree, Hotmail is the worst! I had the same thing happen to me - account was hacked and I cannot remember all details for their stupid little validation page, so that's it - I just dont get my account back, they prefer that the hacker has access to it. Can prove that its my account if I could just speak to someone! These people are shocking. Why ask about our customer service experience with them if they dont really give a hoot. My aim is to let everyone know how bad this hotmail service really is.

    Annonymous 3/20/10 8:09PM
  • I'm dumping hotmail.

    can't get support, all they have is forums with other poor saps with the same problems as you.

    they don't want to help you.

    And i'm PAYING for this crappy service!

    Not anymore.

    anonymous 3/19/10 10:23AM
  • Just had my hotmail hacked into this past Monday. They changed my passwod and reset my secret question. Now I'm locked out of my account. Been trying to reach someone in customer service but no luck yet. Also filled out the customer validation/verification form and was told to wait 24 hours for a response; it's now 48 hours and still waiting. This is the worse experience of customer service. How can you provide a product but with no service. Planning on setting up an email account with another provider. Hotmail sucks!!!!!

    Anonymous 3/17/10 9:49AM
  • What a lousy service you provide. I have had hotmail for years and not I have been hacked and you do nothing... Where are you hotmail???? Your service is lousy. Any one who uses your service should cancel immediately as they will probably be hacked.

    Anonymous 3/16/10 4:03PM
  • Someone hacked my account and I deleted it, I tried to phone support and once I mentioned that I was the free hotmail account user they did not care to help me at all!!

    Anonymous 3/16/10 11:37AM
  • I also just had my hotmail account hacked into. I cannot retrieve anything. Nice to know that windows live/hotmail cares. Thanks alot!

    sesherman01 3/16/10 7:46AM
  • I am unable to log into my hotmail acct. Forgot password an now am "locked up". Had to set up another email address but I don't want to lose all my contact info. Finally completed "windows live ID validation form" and was suppose to hear back from support in 24 hrs and its been 72 hrs. What now? Who can I call? Who can I email?

    Fed up 3/14/10 2:04PM
  • I also just had my hotmail account hacked into & everyone on my contact list recieved a bogus email saying I needed money b/c I was mugged in London. Can't seem to find any help. Does any no what I can do

    Fish head 3/13/10 8:31PM
  • they just denied me access to my hotmail.acct!!!, my password which i have used for years and years no longer works. and no customer service phone no.!!!!!
    steve 3/13/10

    steve 3/13/10 4:09PM
  • my account i've been using for over 10 years has been compromised and access to it has been denied. i have sensitive information in the account and must access it immediately!! WTF hotmail? couldn't spend a couple extra dollars for a support team? cheap bastards!!

    nepsia 3/12/10 9:06AM
  • I have been denied my hotmail account access (password not recognized) since feb 15 2010. Sent reports, followed up like a good girl...I am chocked how hotmail has no sense of responsabilities towards its users. It is really clear that the "so claim" USA customer service is bogus and is right now F...ck me big time! Thank you, Hotmail!

    Hotmail Suck 3/5/10 2:54AM
  • My email got hacked into. They reset my password and security question. Customer service doesn't exist. Does anyone know how to get the email reset? Isn't there anyone we can contact?

    drmarone 3/1/10 10:41PM
  • My account was hacked into this past week and the hacker not only reset my password, so that I couldn't access my account, but he/she also used my account to send out a mass e-mail to all my contacts asking them to send money to help get "me" out of a foreign country. I have received no help from hotmail on how to fix this issue, nor has my account been re-set.

    Anonymous 2/28/10 11:20AM
  • WELL...LOOKS LIKE I'M NOT ALONE!! I GUESS IT'S FUTILE TO TRY TO GET A PH# OR HELP FROM HOTMAIL. I WILL BE E-MAILING THIS PAGE TO EVERYONE I KNOW WHO HAS HOTMAIL AND GET THEM TO CHANGE SERVICES. I'M A CSR AND THIS IS THE WORST SERVICE I'VE EVER INCOUNTERED. IF WE ALL EMAIL OUR FRIENDS AND FAMILY AND GET THEM TO SWITCH, PRETTY SOON THEY WON'T HAVE ANYONE LEFT TO COMPLAIN!! I READ BELOW THAT YOU MAY NOT PRINT THIS,AND IT'S 100% CONFIDENTIAL!!WHAT HAPPENED TO THAT IN MY ACCT THAT WAS HACKED!!

    KATZ04 2/26/10 12:10PM
  • hotmail has no customer service my account has been hacked in to and i have been waiting since the 20th for them to reset my account and password..in the mean time hackers are using my account to send emails to my contact list asking for money!!
    they have been sent verification from me including my drivers license

    shame on you msn hotmail!!

    Anonymous 2/24/10 9:37PM
  • hotmail has the worst security and the worse customer service i have ever delt with. switch now before you reget it!!

    Anonymous 2/24/10 8:47PM
  • C'mon MSN! Here's a great way to make some money. Microsoft does this for their OS's. Give everyone a couple free calls to a live person and then charge for every call after that. You can even get away with charging a great deal more than the OS support charges.
    I doubt MSN will see this, so whoever reads this please kick around this idea.

    Anonymous 2/21/10 4:42PM
  • I agree a hundred fold with everyone who has added a comment. This is the SECOND time someone has stolen my email. I have worked on this for over an hour and can't seem to get any help. The one I did get to said they would post my new email password in my email. I CAN'T GET INTO MY EMAIL!!!

    Anonymous 2/18/10 2:51PM
  • You can count me in the group of people that are pissed off at Microsoft Windows Live Hotmail support. Absolutely useless! Their program gets a corrupted Calendar file that is easily repaird, only to end up locking me out of my entire account. No response to the tech support link. I finally called Microsoft customer service and gave them the automated ticket number that was generated and their supervisor tells me that they have no information on the ticket number. I've now been without my primary e-mail account for over 28 hours and no resolution in sight.

    Synther 2/17/10 10:28PM
  • Add me to the group of people who are hacked out of their hotmail account and cannot reset my password unless they send the new one to my e-mail account... which I am locked out of. WTF???? Have you heard of customer service??? Obviously not!!!!

    Anonymous 2/17/10 8:22PM
  • Same with me... I have had a Hotmail account since they first came live on-line... Now you tell me how am I supposed to get any help when my alternative email is my old Hotmail account from two years ago... So now how/who can I contact to get all my contact and bill paying information? Guess I am included in being another fool who trusted Hotmail too much. What a mess with no way to get it taken care of! Email is asked for here too, will give it to you but I can not open it.

    moonda50 2/15/10 6:30PM
  • WOW! In a way I'm glad to hear that I'm not the only one that has been hacked out of my account. On the other hand, the customer service issue is not helping whatsoever. I tried the Ask a Tech thing and was all excited up until I got to the payment option. So not cool! Obviously this is a big problem for everyone who has been with hotmail for a long time. All I want are my contacts!

    Anonymous 2/12/10 9:26PM
  • I HAVE EMAILED THE ADDRESS ON THE HELP TAB. NOTHING NOTHING NOTHING. YOU ALL ARE ABSOLUTELY CORRECT - IT IS RIDICULOUS THAT HOTMAIL CANNOT HELP WITH TECHNICAL PROBLEMS. ALL I WANT TO DO IS GET RID OF ALL THE ADVERTISING ON MY HOTMAIL SO I CAN READ MY IN BOX - THE SUBJECT - AND NOT HAVE TO DEAL WITH THE "BING" SEARCH BOX - ALL THIS CRAP IS SO ANNOYING IT'S A JOKE!

    Anonymous 2/12/10 5:34PM
  • Well I am now a victim along with all of you people! And Man Oh Man I'm frigging pissed!! This crap is unbelievable! How can this happen to a company like Microsoft?I think that at the minimum they should have a person to turn the darn identity off before a major issue happens!!I lost everything after eight years.......I am pissed!!!!!!!

    Anonymous 1/27/10 3:44PM
  • i THINK IT IS RIDICULOUS THAT I CAN NOT CONTACT A PERSON REGARDING HOTMAIL E-MAIL

    Anonymous 1/27/10 8:15AM
  • This has got to be th worst excuse for customer service I have ever seen. I have been almost a week without being able to work and
    Hotmail could care less. Ihave had 2 identical letters from then since my account was hacked. This is the secone time I have been hacked but
    all I had to do last time was reset my password. This time I sm unable to reset my password. It seems that if you have a product, you should be willing to support it.
    Dee

    deester 12/26/09 5:56PM
  • I seem to be having the same problem as everyone noted below. Why not provide an accurate number to contact and PERSON and better your serive. Searching for help is VERY FRUSTRATING.

    Anonymous 12/1/09 11:16AM
  • Same issue as V.Muthuswami below. My decade old acct got hacked and the way I found out was thru a fraud alert. Someone tried to use info to buy stuff at apple.com. Check this out - as soon as I found out, I called Apple. Within 5 minutes I was talking to a live person, within 10 minutes my account data was changed and within 12 minutes I had a case # and instructions on what to do next with both Apple and my credit card company. Microsoft: Its been an hour and I still can't find a good contact about how to get into my Hotmail acct. Who the heck thought up sending a forgotten password to the acct that's been locked out? That person deserves a swift kick in the butt. One more reason I'm switching fully to Mac. Microsoft bites.

    hotdumale 11/29/09 11:20AM
  • My ten year old hotmail email a/c got hijacked/hacked with total loss of all my professional contact and private addresses.
    Despite my best attempts I am unable to change the password, nor am I able to invoke any help from hotmail guys.
    Customer service leaves much to be desired; with this kind of reputation, people are bound to go to other more reliable/friendlier cloud computer service providers.

    V.Muthuswami 11/29/09 6:12AM
  • Horrible! The advertisement comes right on my inbox! How acn you allow this!I am changing to othe mail box. Very disappointing.

    Anonymous 11/24/09 10:45AM
  • WOW...I guess I'm not the only one to be screwed over by hotmail, either. Yesterday, I sat down to read my emails and my account is closed! Eight years of files...POOF, GONE! You're all correct...there isn't a human, English-speaking or otherwise to speak with. I, too, have not received a response as to why this happened. It's a horrible feeling being violated this way. I was getting weird spam and so was everyone in my address book. I tried to do the right thing and report it, and they just shut me down. This has got to be the WORST service EVER!!! I hope they crash and burn and go out of business.

    Anonymous 11/12/09 11:22AM
  • i thought it was just me. i was able to check my email this morning, and tonight i'm not able to check my email at all. i am thinking of getting another email account through aol or yahoo. i have 20 messages and i cant retrieve them. I am unable to locate a phone number only an email address for problems which is stupid since i cant log in

    Anonymous 10/19/09 6:39PM
  • Nothing really important to add here just a little relieved to know this is a bigger problem than just my account. My experience so far has been unable to log in due to incorrect password and their solution was to reset my password...unfortunatley the reset they send me is in my hotmail account, makes perfect sense right?. MS has made alot of unabashed bonehead moves but this one really gets under my skin.

    anonymous 8/26/09 3:30PM
  • Yes-This sucks. When I saw Bing.com as a new thing I thought there goes my email and all the stuff in it...I saw it coming like an astroid!

    Hotmail offically sucks and I feel we should start a petition to have them shut down...I lost a bunch of important work docs and pics and information for a legal case that I am part of.

    Get your lawyers and get started on lawsuits, there is no excuse for this. I have not been able to access my account this entire week along with everyone else here!

    Anonymous 8/24/09 8:56PM
  • OMG!!! I am not alone!!! I have had my hotmail acct for 9 years.......all of a sudden the past 2 months, it's hit or miss if I can access it. it freakin SUCKS!!! Everything is in my accts. Help!! Pictures, letters....adddresses...everything!!

    Anonymous 8/19/09 11:48AM
  • IM MOVING EVERYTHING TO YAHOO I HAD ALL MY BABY PICTURES ON HOTMAIL AMONG OTHER IMPORTANT THINGS. THIS IS MY 6 MONTH TRYING I GIVE UP IT JUST A LOST. I TRIED EVERYTHING AND I MEAN EVERYTHING/MY PASSWORD HAS NEVER CHANGED ALL OF A SUDDEN 1 DAY I COULD NOT GET IN.IM FRUSTRATED I GOOGLED FOR A CUSTOMER SERVICE NUMBER THEY DIDNT WANT TO HELP ME AT ALL THEY WERE OUT OF THE COUNTRY. I UNNDERSTAND PEOPLE.THEY MUST BE OUTSIDE OF US/IF SO WITH ALL THAT MONEY THEY ARE SAVING GIVING JOBS TO PEOPLE OUTSIDE USA THEY NEED TO BUILD A CALL CENTER TO HELP US CUSTOMER ALTHOUGH ITS FREE THEY STILL NEED OUR SERVICE IN SOME TYPE OF WAY. IF ALL CUSTOMERS LEAVE AND GO TO OTHER MAIL SITES THEN MAYBE WE WOULD GET SOME HELP. I HAVE 2 OTHER HOTMAIL ACCOUNTS IM MOVING EVERYTHNG SOMEONE ELSO JUST IN CASE THEY SHUT THOSE DOWN W-O WARNING.

    Anonymous 8/18/09 9:16PM

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  • Submit your comment >>
  • I have been using Hotmail for the past few Years now and i ahve to say i think i honeslty love it. It has fullfilled all of my needs since day one. it is easy to navigate, quick and efficent. I use it for personal, work and job search. Helps tremendously to keep in contact with facebook friends and well as my hotmail contacts. Love the calender its simple to Read and customize. Love the skydrive section i save documents resumes and pictures there! I have used yahoo and gmail personally those are nothing compared to hotmail. the navigation and functions sucks on yahoo and gmail. I Rate Hotmail 10 Stars instead of 5.
    Keep up the good work Hotmail.

    Christina 3/29/12 11:49AM
  • Was able to re-validate myself using the password reset > contact support links. Took them a couple of days (case opened on the 6th and resolved on the 8th)


    I recieved this email :

    Windows Live Support Team Wednesday, June 08, 2011 8:46 AM

    We are experiencing higher than normal requests for account validation, and unfortunately this is causing a delay in our ability to respond to your post. Your request is important to us, and we will respond to all requests in the order that they were received. We apologize for the inconvenience this may cause you and will respond as soon as possible.


    Please do not repost your issue as doing so will further delay responses.

    Looks like they are a little busy at the moment but please stick with it!

    Very happy to have my account back.

    b4tm4n 6/8/11 2:21AM
  • I decided to call Microsoft directly and managed to talk to someone about the issue who could actually be somewhat helpful. She said she would escalate my case so that it would be looked at again. Dunno if it's going to help but thought I'd let people know so that way they can try as well.

    Megan 5/11/11 6:57AM
  • Whoa, the weirdest thing just happened... Hotmail just sent me a link to change my password and it worked.

    I can't say what I did (except for repeatedly saying my email was hacked) that made them finally respond.

    I am so switching it out to gmail though! No more hotmail for me thanks!!

    Keep bothering them is all I can tell you.

    Best of luck everyone!

    Anonymous 2/7/11 9:04AM
  • On June 15th my email was hacked and password changed....same story. There is no person you can directly call. I went to abuse@hotmail.com and requested a password change. On June 17th (am) I recieved the info I needed to re-set my password. All is fine now. Whew!

    Could be anybody 6/17/10 12:41PM
  • Many thanks to Hotmail--within 24 hours, my account was up and running with all my information. I hope everyone the best!

    Anonymous 6/5/10 6:02AM
  • I had a problem with my windows hotmail account. I was locked out, could not remember my password and in no way could get into my @live.ca email. I contacted this link Windows Hotmail Help(ident.lvid.00.00.en.syk.mnl.ts.t01.spt.00.em@css.one.microsoft.com) and the folks there were amazingly helpful! With their help my password was reset, I was unblocked from my account and I can now work again as my account is used for my business. Thank you so much Mia and Rhea!

    Tammarishka 4/3/10 4:21PM
  • We were able to get the problem resolved.

    My wife could not access her Hotmail account, and could not reset her password successfully (her secret question answer was not accepted, even though it was correct). She kept on looking for an answer, and found the "Windows Live ID Validation Page" https://support.live.com/eform.aspx?productKey=wlidvalidation&ct=eformcs&scrx=1

    You have to answer a slew of questions to validate that you are the owner of the account. You also need to provide an email address of where they can send you a special password reset link (she used my account).

    We got a response within 24 hours and we were soon up and running. What a relief!!

    Good luck to anyone encountering this problem. I hope this helps.

    Anonymous 8/30/09 10:06AM
  • I think Hotmail has been excellent ion responding to my needs. They appear to respond quickly and efficeintly.

    Anonymous 5/26/09 4:13PM


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