Hotmail Customer Service
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840 Negative Comments out of 850 Total Comments is 98.82%.
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10 Positive Comments out of 850 Total Comments is 1.18%.
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I had no problem accessing my account this morning and now all of the sudden it claims their are others getting to my address. I followed the recomendations to reinstate my email with no luck. they provide no phone access for help. I will be using another email provider from now on. Microsoft sucks!!Anonymous 5/13/13 6:14PM -
I am in a a foreign country and the damn hotmail site is in another language. I cannot access my account or check email. The message I get is to have a code sent to my email account to access it so I can get into my email account. DUH! Is anyone intelligent in logic working there?
Does anyone know how to email customer service, or even better, change the foreign language computer I am on to English???
This whole frustrating episode makes me want to quit hotmail, outlook, or whatever else it is called. I hope the hotmail people realize KISS - Keep It Simple, Stupid. Not everyone is good with computers. At least have an obvious link to customer service, and how to change the language to English. This whole hotmail thing is a hot mess - this sucks!Anonymous 5/9/13 1:10PM -
I have had Hotmail for over 10 years but now since last week its giveing me problem cannot open its want verifecation there only one option Email ID its allready close long time back plee give me my coad on my mobile phone my no is helpm me tomshortout my problem and have never had difficulty with it until it became Outlook. I used Hotmail just fine
Davinder SinghAnonymous 5/7/13 11:17PM -
I have had Hotmail for over 10 years and have never had difficulty with it until it became Outlook. I used Hotmail just fine on my Smart phone until Outlook took over. Now, I simply can not access my e-mail from my cell phone and I can not find any help either on-line or via telephone! I am ready to go to g-mail!!!! This is so frustratin. I have spent hours trying to get help!Anonymous 5/7/13 9:29AM
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Not only is it difficult to find the relevant contacts for help, but even when I try to find a way to help myself, the information is difficult - if not impossible - to find. It's so FRUSTRATING and DISAPPOINTING to deal with Hotmail if whenever there is any need for service or help. Below items are answered with "Doesn't Apply" only because I've never been able to reach anyone at Hotmail to rate.Anonymous 5/2/13 3:44AM
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Very Very annoyed with the hotmail or outlook, whatever they wanna call themselves. After 11 years my email is hacked into and they want to to fix an email account that was free and now priceless to me bc it holds a ton of personal information. I am so pissed off that there is no real person on the hotmail/outlook team to contact. freaking loosers.Anonymous 4/27/13 5:40AM
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I used Hotmail, because I thought it was convenient while traveling. It turned out to be a disaster. Suddenly my password was not right. I sent them all the data I knew, but I was not able to recover it. Never Hotmail again!andre 4/14/13 4:26AM
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I had a hotmail address for over 10 year. All of a sudden it says the account does not exist. How can I recover this e-mail address. Is this caused by the new microsoft outlook management. Very disappointing.janakard 4/10/13 4:16PM
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I have just been locked out of my Hotmail account, I tried in vain to log in today to find that I had to provide my security question. Having filled out the answer a message came up saying it was wrong. I then phoned tech support after several more tries and was told my account had been hacked, to cut a long story short they will fix the problem if I "PAY".
Hotmail is a "FREE" mail service so I will not be paying to fix a problem that is not mine.
My e-mail was have had it for years my last few e-mails were to waldron exhaust in the states, I have not changed or reset my password or security question in years either.
I have now lost all my contacts and mail including some photo's that i can never recover, thanks Microsoft for wrecking yet another good service!!!!!!Anonymous 4/8/13 11:09PM -
I went to respond to the "member services" email about the "upgrade" to say thanks but no thanks, but it's turned out to be like handling "member services" and related "help desks" at the call center (and insurance company) I used to work for. The inability to contact them, to me, just shows they know their product and service is bad, so they're hiding behind the impenetrable wall of zero convenience contact info and a smile saying "Please enjoy."
No thanks. I'm even telling friends and family how ridiculous this is so they too will leave Hotmail/MSN behind for good.Anonymous 4/3/13 1:58AM -
Outlook is shocking. I never had the 'log in problems' I am now having with Outlook. When I do manage to log in, I have problems opening my emails.Anonymous 4/3/13 12:34AM
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Ever since switch Hotmail to outlook
I cant get email to open or it wont let me send
how can I get to switch it back to just live
Hotmail again if you email me send it to yahoo
please help meAnonymous 4/2/13 5:42PM -
New page for E-Mail............no choices anymore!!!!!!!!
Hate the new page!
Want my old system back!
Doesn't anyone think about asking if we WANT it changed??????????
Tried to'chat' to complain. That was impossible!Judy Stuparitz 3/28/13 6:01PM -
I tried since a few years to stop the subscription of Hotmail. It was registered in Switzerland while I was living there IN 2004. I have moved since and the automatic creditcard billing keeps followig me everwhere, while I never use the service anymore. It is up for renewal once again on 9 May 2013 and i want to stop it but I cannot contact Hotmail. It is a great rip off that even the creditcard company (Visa) cannot avoid.
I WANT TO CANCEL THE HOTMAIL SERVICES ONCE AND FOR ALL, BECAUSE I DONOT USE IT AT ALL SINCE A FEW YEARS NOW. PLEASE HELP ME.divedocdar@hotmail.com 3/28/13 1:56PM -
I've used this service for over 15 years without problems. Today I can access neither of my accounts using Firefox (Explorer still works - shock). I had previously been in but their new outlook version did'nt work so I got a version so basic it looked like it was the love child of an Amiga. Absolutely trerrible, hides information and no options to manage mail. It now claims I'm accesing the service from a phone - I'm not.
There is no suport for this. You cannot even complain about it to Microsoft since their website has no function for this. they must think they are brilliant due to that staggering lack of information.Anonymous 3/28/13 8:52AM -
Its horrible. I cant even forward my email. where did FORWARD go???The whole format is awful and very annoying to try to deal with. My daughter is still trying to find FORWARD for me. Will probably change my email to someone else if they dont go back to the other format real soon.email 3/24/13 12:54PM
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I was changed to OUTLOOK from HOTMAIL without nobody sending an email to my HOTMAIL account. I consider this not satisfactory. Today I wanted to use my HOTMAIL account and it has been blocked!!! because I get a message saying that "somebody is trying to use this account" and I am being asked too many questions and for some of them I have not got the answer. Fortunately, when they changed me to OUTLOOK I opened another account with another provider, otherwise I would have lost ALL MY CONTACTS, do you realise what this MEANS?????JANE MARAIS 3/22/13 5:27PM
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Ever since they started the new outlook on the hotmail I have problems signing in or getting to the email. Everyday for the past week I have had to either restart numerous times or just can not get to it until late in the day. I never had these problems before but I will probably just close my hotmail and go with something that is more reliable. Many of the emails I get are time critical and I can not respond as necessaryscroung1 3/22/13 6:33AM
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My account got hacked, it was an old account and I just want the account frozen or deactivated, but I cannot get in, and I cannot recall the password and looking on the internet all I see is thousands of other people that have also been hacked, yet I cannot find any details to email hotmail, to explain the situation, nothing!
I managed to secure my FB account and email account in a short space of time, but not my hotmail - thanks hotmail you really are incompetent, unsafe and unreliable!Anon 3/18/13 1:20AM -
Hello, I am an email user that NEVER sees their email--whether it be Hotmail, Google or YaHoo--it takes so much time with redoing many times the 'Letters' and the: "Who are you? stuff." which of course you are attempting to hold back the Spam.
I would recommend that you automate this login setup to email--rather than the User taking up to 1.5 hours just to try to get all the stuff in. Most of the time--the above process never comes to fruition. Let's get into the new and efficient things done by automation by you who have the expertise to do so. Put the user at the top of our concerns intead of wasting our time with your interface as to setting up and seeing your/our email working. This has almost become a farce. Please help us here--Your ratings and comments show online that there is a very great user-ease of use spectrum that needs to be completed--This stuff is of dark ages as to facilitating our precious email. Thanks, Charles Dean PytleskiCharles Pytleski 3/10/13 5:45AM -
I've been with Hotmail since 1999 and have been happy since the start despite knowing they share private info with the government. Now, I an exeriencing issues with logging in which tells me that they are either overhauling their network for some kind of government spy network thing for the feds or they've been hacked. I did not appreciate them trying to force me to go over to MSN in the first place and now I can't login? Unacceptable!! Maybe this is MSN's way of doing a hostile takeover. Well guess what? I'll close my account first before anyone forces me to switch!! Get it fixed HOTMAIL!!!!Bladepolisher 2/26/13 3:08PM
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Ive had a hotmail account for the best part of 8 years. When accsess to the account was suddenly denied to me I spent hours on the forums trying to solve the issue to no avail. I then racked up a huge phone bill trying to sort the issue out through contacting various microsoft customer support numbers only to be told again and again that there simply is no human hotmail support. Microsoft's customer support when it comes to Hotmail is truly the worst I have ever experienced. Dreadful.BrownBass 2/25/13 6:46PM
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hotmail "support" is excellent at restating the problem without ever addressing the issue(s). "support" is difficult to reach past mouth breathing KB copy-pasters.
hotmail/outlook "support" forum staff border on rude and also entirely ignore issue(s)
Don't allow mobile carriers to gouge you with texting by sms? You're in for a treat when confronted with 'hotmail activation': texting only via sms. This will be especially delightful for people who do not have- or cannot afford mobile [data] devices.
(texting via XMPP is entirely without cost on all mobile data devices)
Hotmail/outlook "support" like many caves of trained monkeys often need be edumacated about their own respective products when they do not outright deny existence of extant features.
I own the text of this review an issue customerservicescoreboard a worldwide irrevocable license to store- and displaybluefined 2/20/13 6:51PM -
Account was hacked and blocked, for over four days now been trying to get back into it with no success! This has not only happened to me, happened to ALOT of my friends/family! Answered the questionnaire as many times as possible with the correct answers only to be told I did not provide enough information. Not impressed at all with this! Hotmail needs to get it's act together. To anyone considering making an account with hotmail, don't bother gmail etc are a lot better and actually try to help with problems! Very annoyed and disappointed!bcooper 2/15/13 4:32PM
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Same problem here. My Hotmail was hacked and blocked. I spent endless hours to get an email address for Hotmail support but they simply dont have one! I have tried 100 steps to receiver my account but they were all in vain.
Finally, I called the Sydney 1800 Hotmail support number Only TO be told That i need to pay for the service to unblock my account! I paid $189 Five days ago and guess what, they still can't get my account activated! So, I lost my money and I lost my Hotmail account with some irreplaceable documents and information! I'm so angry with Hotmail. How did they get to where they are today without even having an email support service!!!Josh2013 1/31/13 4:26AM
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I called 800-642-7676 and then dialed option 1 and then I dialed option 3 and I got a customer service rep and they send me a link to my current work email to unlock my account. Whomever posted this advice earlier thank you so much. I first tried calling several numbers that I found online that kept telling me it would be 100 dollars or more to get it unlocked. If anyone is having difficulties just do what I did and they will help you get into your email for no charge. Good luck,Anonymous 7/12/12 3:04PM
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I have been using Hotmail for the past few Years now and i ahve to say i think i honeslty love it. It has fullfilled all of my needs since day one. it is easy to navigate, quick and efficent. I use it for personal, work and job search. Helps tremendously to keep in contact with facebook friends and well as my hotmail contacts. Love the calender its simple to Read and customize. Love the skydrive section i save documents resumes and pictures there! I have used yahoo and gmail personally those are nothing compared to hotmail. the navigation and functions sucks on yahoo and gmail. I Rate Hotmail 10 Stars instead of 5.
Keep up the good work Hotmail.Christina 3/29/12 11:49AM -
Was able to re-validate myself using the password reset > contact support links. Took them a couple of days (case opened on the 6th and resolved on the 8th)
I recieved this email :
Windows Live Support Team Wednesday, June 08, 2011 8:46 AM
We are experiencing higher than normal requests for account validation, and unfortunately this is causing a delay in our ability to respond to your post. Your request is important to us, and we will respond to all requests in the order that they were received. We apologize for the inconvenience this may cause you and will respond as soon as possible.
Please do not repost your issue as doing so will further delay responses.
Looks like they are a little busy at the moment but please stick with it!
Very happy to have my account back.
b4tm4n 6/8/11 2:21AM -
I decided to call Microsoft directly and managed to talk to someone about the issue who could actually be somewhat helpful. She said she would escalate my case so that it would be looked at again. Dunno if it's going to help but thought I'd let people know so that way they can try as well.Megan 5/11/11 6:57AM
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Whoa, the weirdest thing just happened... Hotmail just sent me a link to change my password and it worked.
I can't say what I did (except for repeatedly saying my email was hacked) that made them finally respond.
I am so switching it out to gmail though! No more hotmail for me thanks!!
Keep bothering them is all I can tell you.
Best of luck everyone!Anonymous 2/7/11 9:04AM -
On June 15th my email was hacked and password changed....same story. There is no person you can directly call. I went to abuse@hotmail.com and requested a password change. On June 17th (am) I recieved the info I needed to re-set my password. All is fine now. Whew!Could be anybody 6/17/10 12:41PM
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Many thanks to Hotmail--within 24 hours, my account was up and running with all my information. I hope everyone the best!Anonymous 6/5/10 6:02AM
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I had a problem with my windows hotmail account. I was locked out, could not remember my password and in no way could get into my @live.ca email. I contacted this link Windows Hotmail Help(ident.lvid.00.00.en.syk.mnl.ts.t01.spt.00.em@css.one.microsoft.com) and the folks there were amazingly helpful! With their help my password was reset, I was unblocked from my account and I can now work again as my account is used for my business. Thank you so much Mia and Rhea!Tammarishka 4/3/10 4:21PM
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We were able to get the problem resolved.
My wife could not access her Hotmail account, and could not reset her password successfully (her secret question answer was not accepted, even though it was correct). She kept on looking for an answer, and found the "Windows Live ID Validation Page" https://support.live.com/eform.aspx?productKey=wlidvalidation&ct=eformcs&scrx=1
You have to answer a slew of questions to validate that you are the owner of the account. You also need to provide an email address of where they can send you a special password reset link (she used my account).
We got a response within 24 hours and we were soon up and running. What a relief!!
Good luck to anyone encountering this problem. I hope this helps.
Anonymous 8/30/09 10:06AM -
I think Hotmail has been excellent ion responding to my needs. They appear to respond quickly and efficeintly.Anonymous 5/26/09 4:13PM
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The week in Microsoft: Windows 7, IE, and more Hotmail fixes Also, the Windows Live Solution Center (WLSC) has launched, and will be replacing the Windows Live Hotmail technical support Blog. ... Email Scam Targets Hotmail Users "The links at the bottom of it that directed back to Hotmail customer service look legit. So I provided them the information that it asked for, and then 2 days later, my account was taken over," said Scammed Hotmail User Kelly Havens. ... Scammers attack computers through Hotmail accounts Geeks@Site, a local computer and technical support company run by Chris and Alice Stevenson, has had a number of people come into their office recently as a result of this scam. Alice Stevenson explained one of the worst cases they've encountered so far. |
