Hotmail Customer Service

User Reviews, Ratings and Comments

Hotmail customer service is ranked #987 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 17.03 out of a possible 200 based upon 1055 ratings. This score rates Hotmail customer service and customer support as Terrible.

NEGATIVE Comments

1,042 Negative Comments out of 1,055 Total Comments is 98.77%.

POSITIVE Comments

13 Positive Comments out of 1,055 Total Comments is 1.23%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Terrible Overall Customer Service Rating

  • Hotmail

    Customer Service Scoreboard

    • 17.03 Overall Rating
      (out of 200 possible)
    • 1,042 negative comments (98.77%)
    • 13 positive comments (1.23%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.2 Issue Resolution
    • 1.3 Reachability
    • 1.3 Cancellation
    • 2.3 Friendliness
    • 1.8 Product Knowledge

Add your review!

Posted by K


I used Hotmail for many years with very few issues, but recently that changed. For the last few months they have been putting messages that I want to receive into the deleted folder before I read them. These include emails Isubscribed to receive, messages from my family & friends (who are in my address book), and even bank statements & bills from utility companies. I tried marking them as "safe senders" but that didn't work. I moved them from the deleted folder to the junk folder, then clicked on "mark as not junk", but that didn't work either. Meanwhile, they have allowed unlimited spam to flood my email, including many going right into my inbox instead of the junk mail folder. Creating rules did not good, and after a while they disabled that feature on me. Forwarding the spam they put in my inbox to Outlook customer service did no good (and I forwarded hundreds of them). Asking what they were doing in the "send feedback" thing did no good, and was met with silence enev though ikept telling they Iwant them to contact me. Even when I asked if their people were too stupid to know the difference between spam & subscriptions, of intentionally deleting my messages, or of selling my email address to spammers, I can only say they did not deny any of those things.

Posted by Anonymous


I do not have a hotmail account. Some criminal is using my name with this address... *****@hotmail.com They're asking for money from my friends list on Facebook and Instagram. Please stop them Please reply

Posted by Disappointed


Hotmail has started the illegal blocking of emails to one of my employees. We deal with customer service and security and their blockage is affecting our business. We should be able to send a "stop and desist" email, but no luck. This has just started within the last week -was good for 10 years before.

Posted by Flakita Fiera


Hotmail (aka Outlook) suddenly switched their menu bar and completely messed things up. They claim you can customize it, but give no instructions on how to do so, so I ended up deleting all the things I wanted in the stupid "ribbon." And THEN .... I tried to reach customer support. The results? No 800 functioning number, no person you can talk to, referrals to a website that is completely useless, a lot of bad language and high blood pressure!

Hotmail used to be a good service. There were few frills, but it did what it needed to do. Then they apparently hired a bunch of techies who think they can "improve" the service. I'm sure most of you have dealt with all their "improvements."

I would dump this service if I hadn't been using it for so long.

Posted by Anonymous


The worst email provider I have had experience with.
One would think that a long-standing service provider would have a more user-friendly platform

Posted by Dwain


I hate Hotmail now! I literally just need to access my emails to transfer to a dependable email company who won't lock me out permanently and make me lose money daily. I've been locked out over one day I changed my phone number months ago and can't even change it to my accurate number.

Posted by Dwain


Worst ever and has gone to the worst ever! I had an important email I needed to access, and Hotmail locked me out of my account for at least 24 hours. I have a different phone number, so Hotmail wouldn't send verification to my new phone number, only the old one that no longer exist. This is costing me money and Horrible! It's incompetent email program used to be fine, but now it's easier for a hacker to access my email than for me to access it with my correct info.

Posted by Vikas


we face a issue with hotmail account. we cant recive any email from our client. but there not any help line number any form gmail is much better then hotmail

Posted by Cathy Bowdish


iPhone 6s broke got iPhone 6plus iCloud didn't transfer password from iPhone 6s tried since march to access hotmail email app to get access to spotify please help I'm blocked I asked a attorney said to talk to customer support

Posted by Frustrated


Customer Service - What? There is none!! I've been locked out of my Hotmail account now for days. It keeps asking me to reset my password. Well that would be easy enough, but I can't get in to reset my password and there is absolutely no one to call for assistance. I think I've been hacked and have no way of correcting it. I have years of correspondence and folders that I need to retrieve and no way of obtaining them. It would be great if Hotmail had some way of communicating with it's customers besides chat rooms. I'm old school - I don't do much online - I like to speak to someone to resolve an issue. VERY DISSAPPOINTED with Hotmail. I've had this account for 20+ years. :(

Posted by Ana


Hotmail is absolutely horrible. I spent two days trying to figure out how to get back into my email account that has been hacked. I called them, and they said they cannot do anything. I have important information on that account and now I cannot even block that email. So so upsetting. Not a chance that I will ever go back to hotmail, not recommending it to anyone.

Posted by Anonymous


Dear Hotmail,

Please fix the bloody logon that was changed a few weeks ago (in October 2016). Now users must enter their email address, then click on the next button, then enter in their password. The method for the last 15 years has been... email address, then a tab to the password. Being on autopilot after so many years as a user, I automatically hit the tab button, which sends the prompt to the web address line - where I enter my password for everyone to see. I've contacted you about this before, but after a loyal user of more than 15 years, if it remains - I won't. No one has even acknowledged my question.

Posted by Ky


This was a terrible experience. I asked one question and I was told that I need to call tech and he hung up on me. I just needed help. Maybe I didn't call the correct number but there are nicer ways to deal with my call than that.

Posted by Fwarren


Yesterday I was blocked from my hotmail account, I completed the online form 3 times with no success and then tried the hotmail number. On the phone I received an extremely rude man who hung the phone up on me. I then tried the Microsoft hotmail number. No better. I was hung up on 6 times!!! Then blamed to be the one who had hung up by their manager. They asked for a fee, and we're the rudest people I have ever spoken to. They were in no way an asset to the Microsoft or hotmail team. I have noted their names and will be writing to ofcoms ombudsman. I then went on to try and contact someone through Facebook, again no reply. I then continued to try live chat. I am currently speaking to the third person on live chat today and I am still no closer to resolving my issue or speaking to a manager. The customer service I have had today has been the most dissatisfying of any company I have ever dealt with. Hotmail and Microsoft will be losing multiple clients today. A company such as this is not worth being treated so badly for a terrible service.

Posted by email customer service and suppo


my experience with hotmail customer service was extremely poor. The call went to India because I could tell from his accent since I am from India but now a proud US citizen. He asked to me speak slowly which I did by repeating my question. He still did not understand. And as I was talking even slower with my question he hung up on me with no explanation. My rating for customer service number is extremely poor and rude.

Posted by shaye1961


I have had my hotmail account for years and now while im travelling around europe ive been denied access to it, after numerous attempts in answering security questions most of which i know are correct ive now recieved a message telling me to open a new account my old one will be shut due to lack of correct answers only problem with that is i had numerous hotel confirmations, flight bookings and even a show i have booked to see in vienna so unless i can remember where i booked a lot of my stuff a d with whom im set to lose a lot of money with having to rebook and prob double booking, well done hotmail or oytlook, your systems dont work and are unfair to genuine users with problems and looking at the number of complaints compared with positive feedback on here you maybe need to listen i won't be setting up a new account thats for sure

Posted by Anonymous


They tell you to go to their CHAT. I did and was waited half an hour before giving up. The wait time started at 202 minutes, dropped to 1 minute and then started bouncing around all over the place again. What an exercise in frustration. If you can't give a decent guestimate as to wait time, how in the world do you stay in business.

Posted by lvis11tj7


To protect me, this is the message that I received....It looks like someone else might be using your account To help you-and only you-get back into we need to verify that it's yours......the only option I have is the phone number for a text (that I no longer have) or too wait 24 hrs.....I then go to their site and they tell me it will take 59 minutes to talk to someone...it has been 1 hr and 42 minutes.....thank you for the protection you piece of garbage company.....let me in my damn account!!!!!!!!! I have time sensitive stuff to do

Posted by Anonymous


I need to recover my account. I need to talk to someone. I had this account for years. I hardly sent or received emails. Don't remember my security answers. I used it on my phone. No one else is using it. I need this back. I have folders and I need to keep it.

Posted by Jill


All my emails from the past 10 years had been deleted, so I called them. However, the person on the phone had a very bad attitude, was nearly shouting at me and saying that she would hang up on me when her accent was too hard to understand.

Posted by Anonymous


Would love to find out shy I have been unable to access Hotmail today but I can't get in touch with customer service either. Fed up with these Hotmail problems that seem to happen every couple of weeks. Switching to yahoo where I have never had one single problem.

Posted by Anonymous


Who design this update hotmail version? He/She should be lay off.

Posted by Anonymous


useless company. My phone's been stolen and I can't change the password on my hotmail account for 30 days to stop these people accessing my emails all because to change my password I have to verify a code which I can only receive on the number of my phone that's already been stolen. Idiots. These people have no thumbs, know nothing about their companies products and couldn't give a toss about their consumers needs.

Posted by Anonymous


I have an email account through hotmail and have not been able to access it. I can't get in with my password. My email address

Phone number to call or text

Posted by Anonymous


My name is password junior13 my old phone number was that phone was lost in a fire. I have a new phone number When i try to log on to my email the computer says it has a problem with the log in and will send me a text or email to my old phone number!! I have a new number. I chatted with the microsoft people they give me various websites to update my number. When I log on the system tells me there is something wrong and they will send me a special code to access my account. I lost that previous number in a house fire I now have a new number as my contact I am using my correct email address and password but I can not access my email because the special code is not being sent to my current number!! How do I update this nuber so I can reveive this code and access my email?? EJ

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Posted by Anonymous


I have a hotmail account. For my protection I cannot open this account ? I have been trying for the last two days to open it & finally today I was told to open a new account. I did that )but I want to be able reach my contact list and read the messages in my old account. I am sure it is possible for you to unlock my old account, when I shall change the password and also be able to reach my old contact list.

I request you to please do whatever is needed and help me.

Thanking you & Regards/Raj Jolly

Posted by hamzaoglu


Dear Hotmail,

I was using my account for 11 years,more than 6600 mails in it. I got a virus but I succeeded to clean .Meanwhile my account is blocked by u after 3 days.I forgot my password for my other registered

account as I did not use it for a long time.I have a facebook account combined with my old massenger,in which u can determine the user.

Now will u answer me and send me the re opening pass word to my new account

Posted by Dr. Emmanuel J. Kandusi


I have an account which was hacked. The hacker then registered an email under my name and some how directed all my mails to divert to this Hotmail account. If someone sends a mail under my yahoo account it automatically change to an Hotmail account. I call upon the Hotmail customer service to rectify this situation by closing that account which was registered by a hacker. Please help me!

Posted by Anonymous


I called 800-642-7676 and then dialed option 1 and then I dialed option 3 and I got a customer service rep and they send me a link to my current work email to unlock my account. Whomever posted this advice earlier thank you so much. I first tried calling several numbers that I found online that kept telling me it would be 100 dollars or more to get it unlocked. If anyone is having difficulties just do what I did and they will help you get into your email for no charge. Good luck,

Posted by Christina


I have been using Hotmail for the past few Years now and i ahve to say i think i honeslty love it. It has fullfilled all of my needs since day one. it is easy to navigate, quick and efficent. I use it for personal, work and job search. Helps tremendously to keep in contact with facebook friends and well as my hotmail contacts. Love the calender its simple to Read and customize. Love the skydrive section i save documents resumes and pictures there! I have used yahoo and gmail personally those are nothing compared to hotmail. the navigation and functions sucks on yahoo and gmail. I Rate Hotmail 10 Stars instead of 5.
Keep up the good work Hotmail.

Posted by b4tm4n


Was able to re-validate myself using the password reset > contact support links. Took them a couple of days (case opened on the 6th and resolved on the 8th)


I recieved this email :

Windows Live Support Team Wednesday, June 08, 2011 8:46 AM

We are experiencing higher than normal requests for account validation, and unfortunately this is causing a delay in our ability to respond to your post. Your request is important to us, and we will respond to all requests in the order that they were received. We apologize for the inconvenience this may cause you and will respond as soon as possible.


Please do not repost your issue as doing so will further delay responses.

Looks like they are a little busy at the moment but please stick with it!

Very happy to have my account back.


Posted by Megan


I decided to call Microsoft directly and managed to talk to someone about the issue who could actually be somewhat helpful. She said she would escalate my case so that it would be looked at again. Dunno if it's going to help but thought I'd let people know so that way they can try as well.

Posted by Anonymous


Whoa, the weirdest thing just happened... Hotmail just sent me a link to change my password and it worked.

I can't say what I did (except for repeatedly saying my email was hacked) that made them finally respond.

I am so switching it out to gmail though! No more hotmail for me thanks!!

Keep bothering them is all I can tell you.

Best of luck everyone!

Posted by Could be anybody


On June 15th my email was hacked and password changed....same story. There is no person you can directly call. I went to [email protected] and requested a password change. On June 17th (am) I recieved the info I needed to re-set my password. All is fine now. Whew!

Posted by Anonymous


Many thanks to Hotmail--within 24 hours, my account was up and running with all my information. I hope everyone the best!

Posted by Tammarishka


I had a problem with my windows hotmail account. I was locked out, could not remember my password and in no way could get into my @live.ca email. I contacted this link Windows Hotmail Help(ident.lvid.00.00.en.syk.mnl.ts.t01.spt.00.em@css.one.microsoft.com) and the folks there were amazingly helpful! With their help my password was reset, I was unblocked from my account and I can now work again as my account is used for my business. Thank you so much Mia and Rhea!

Posted by Anonymous


We were able to get the problem resolved.

My wife could not access her Hotmail account, and could not reset her password successfully (her secret question answer was not accepted, even though it was correct). She kept on looking for an answer, and found the "Windows Live ID Validation Page" https://support.live.com/eform.aspx?productKey=wlidvalidation&ct=eformcs&scrx=1

You have to answer a slew of questions to validate that you are the owner of the account. You also need to provide an email address of where they can send you a special password reset link (she used my account).

We got a response within 24 hours and we were soon up and running. What a relief!!

Good luck to anyone encountering this problem. I hope this helps.

Posted by Anonymous


I think Hotmail has been excellent ion responding to my needs. They appear to respond quickly and efficeintly.

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