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Kmart

Customer Service Ratings and Comments

Kmart is ranked #2 out of the 301 companies that have a CustomerServiceScoreboard.com rating with an overall score of 187.62 out of a possible 200. This score rates Kmart customer service and customer support as Excellent.

NEGATIVE Comments

27 Negative Comments out of 754 Total Comments is 3.58%.

POSITIVE Comments

727 Positive Comments out of 754 Total Comments is 96.42%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Excellent Overall Customer Service Rating
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  • i came in on monday into the shoe department and meet the nicest person her name was nicole i did not intend to by anything but she sure convinced me wonderful customer service wonderful person id go back just beacuse of this young lady the kmart is in apple valley california on bear valley

    Anonymous 9/2/10 10:35PM

  • I,ve been to stores where they say you can exchange without your reciept but no refund as long you can verify that you purchaed that item from there store but kmart refusses to do either or I,ve never heard such apolicy so Ioter words you brought it from one of their stores no matter what the cost your stuck with it point blank.At the end of the day who want to shop at astore where customer services us bottom priority Ihope no one straighten out your store policy because the survey that your saying that you have such exellent customer service is a lie.......straighten out that store policy pronto

    customer for the people 7/13/10 6:21AM

  • I went to a kmart store about 1 week ago and purchaced a bike for my daughters 5th birthday which was july 1. In the process I lost the receipt took the bike back 2 days later trying to exchange it because the bike was to small for my daughter so got to the store and was treated like garbage by tthe asst. manager on duty telling me she refuse to do anything for me period. So I been called corporate 3 times and they've been giving me the run around too.

    mad ass customer 7/12/10 6:11AM

  • rude csutomer service assocaites in the store

    dolphins 7/11/10 1:03PM

  • I am very upset with the way your company advertises things andthan they never seem to have it at the K-MART in Big Rapids, MI. Iam on Soc Sec. and several time have drove the 15miles 30 round trip to get your adverised special only to be told they did not have the item. Should beable to get a rain check or the store should be able to get the item from an other store. I AT ONE TIME PREFERED Kmart over WAL-MART. BUT THIS AS HAPPENED SO MANY TIMES Iam ready to stop even going to Kmart.

    Sandy 7/6/10 11:27PM

  • I purchased some items that were listed as 50% discount at the Silver Spring, MD store. At the cash register, the items did not reflect the discount. The cashier, Cecelia, attempted to correct the error. She had great difficulty obtaining help from the customer service staff member who shouted rudely, that the items were not discounted, despite the posted on sale sign. Cecelia was persistent in her efforts to help me and eventually succeeded. Throughout the transaction she was courteous, friendly, personable and commited to customer service, unlike numerous other employees at this Kmart who are quite apparently disgruntled and quite vocal about their displeasure within the hearing of customers. I give Cecelia a 5 star rating, but the other staff, about a 2. This store is evidently in trouble........

    Donna 6/30/10 2:31PM

  • My concern is for OVER-CHARGE NSF FEES. My bank account is with Wells Fargo and they have recently made me aware that in the history of their banking services they have NEVER seen such a ruthless and malicious OVER-CHARGE FEES from my account. Since Wells Fargo is over 100 years in the business of accounting, I dare say that you are absolutely the worst company in 100 years to OVER-CHARGE FEES to your customers.

    I have MS and on occasions I innocently make a error on my figures. Two checks, $8.04 & $3.80 were charged 3 times in my account for a total of OVER-CHARGE FEES of $210.00 of outstanding deductions from my fixed income account, plus two charges to stop payment of $58.00 gives a grand total of $268.00

    HELP ME UNDERSTAND THAT YOU NEED THE EXTRA MONEY TO LIVE BY

    ima.rainyriver 6/15/10 9:03AM

  • store 9153 is the worst kmart i have ever been to. Most the employees are rude and have no idea what they are doing! One of the managers has no idea what she is doing!!! She says shes new but hello!!! Im sure she should know something! The electronics men know nothing every time i ask anything! Customer service is like getting teeth pulled. The place is so dusty and dirty i can not stand to touch most things and its hard to breath in the store. And the garden shop, they NEVER answer!!! Its the only place to shop in town and its really a big shame i feel bad for the people who have to work there to make a living!

    Anonymous 6/15/10 12:12AM

  • I shopped at the K-Mart on Eastern and Cornado in Henderson, Nevada on June 6. I bought my Son 2 pairs of shoes. The shoes were on sale for buy one, get another half off. When I went to check out, the Cashier stated they were not on sale. I went to the Customer Service associate who stated she could do nothing. I then asked for a Manager. The Manager on duty could do nothing, would not even go check to see the sign. I called the customer service number only to be hung up on because the office was closed. The customer service was so bad I took the shoes off and gave back the other pair for a complete refund then I went and bought two pairs of shoes at your competiter. I also will be notifying weights and measures. The store Manager Ricardo was not there. With this bad service it is no wonder, why K-Mart had to merge with Sears to stay afloat.

    Anonymous 6/7/10 1:53AM

  • BEWARE!!!I ordered custains, was told they were in stock, I'd have them in 1 week.I was supposed to get a confirming email within 2 days, that order was shipped..after 1 week, I called, and was told they were not shipped,they were checking to see if they were in stock?? i told them i needed then asap, so just cancel the order, since they said it was not yet shipped..i was contacted later to say they had now shipped it..i was told to just not sign for the UPS package.Several days later, i get a call from someone in another state who says she recieved my order.Her UPS package was addessed to her, but the invoice and order was mine.Kmart sent not only my order (which was cancelled),but ALL MY PERSONAL INFO to a total stranger!!! She has been trying to get Kmart to return to pick up this package with my order, and since they were giving her a hard time, she just called me..After this fiasco, now my cc will be screwed up, i would never do business with them again! So BEWARE- unless you want all your PERSONAL INFO SENT TO STRANGERS, STAY AWAY!!

    Anonymous 5/17/10 2:51PM

  • TODAY I HAD ANOTHER BAD EXPERIENCE AT KMART I WAS THERE TODAY AROUND 3:00PM AND I HAD SOME ITEM THAT WAS ON SALE AND WHEN I GOT TO THE REGISTER THE SALES PRICES DID NOT COME UP SO I HAD ASK TO TALK TO A MANAGER AND NO ONE EVER CAME THE CASHIER CALL THE STORE MANAGER AND HE CALLED HER ON THE PHONE AND ASKED WHAT SHE NEEDED AND SHE TOLD HIM AND THE MANAGER WAS VERY RUDE THE CASHIER HAD A LONG LINE WITH ONLY 2 REGISTER OPEN IN THE WHOLE STORE IT WAS BAD IT WAS 4 MANAGER THERE THE CASHIER SAID SO IF U WONT GO HELP AND GET CUSTOMER SERVICES PLEASE DONT GO KMART IN OXON HILL THE MANAGERS THERE ARE REAL NASTY

    Anonymous 5/14/10 3:00PM

  • I put a patio outfit in layaway- My husband pick it up, and put all the chairs together before I got home from work. When I got home , with all the chairs together, which took awhile.. I notice that the table in the box was not mine..It was a glass table I had a ceramic tile table. I tried to call Kmarts layaway and was put on hold forever..I finally had to go there in person. I ask for a manager. When she came up and I explain my problem. She went back to the layaway and found mine there.. They give me the wrong one.. Not only did I have to now load up all the Chairs (that were fully assemble) and deliver them back now I had to start all over again.. You would think the would give me a gift card or take some money off of my bill. OH NO!!! they told me there was noting they could do, but thank me for putting the chairs together for the person who had that outfit...Great...

    Anonymous 5/7/10 5:38AM

  • I purchased a camera and a protection agreement in december 2008.the purchase agreement ends 12/21/10.On12/29/09 i tooe my camera to the sears store where it was purchased.the associate that sends out repairs told me that the camera had to be sent out for repairs.Well about three weeks he called me and said i could come and pick up my camers.When i got to the store the camera was not repaired .There was a letter saying that they do not sell protection agreements on camersand that i should call the manufactures. well i asked for the mamager over electronics and was told that he would call and try to get the camera repaired. he placed a phone phone to someone explaining the situation then he gave the phone to me. I was told that i would receive a box to put the phone in and send in to be repaire. About a week later i got the box and followed instructions.Well that was the begining of my nightmare.Ater sending the camera back three times for not being repaired at all. they sented me a different camera, and color no notice of what happened to my camera.And to make matters worse the reburshed camera does not work.I was so digusted i ask them to send me my own camera back so that maybe i could take it somewhere and have it repaired.Well i was told that they don't think they still have it and that they will send yet another box out for me to send them the reburshed camera to be repaired .This is redicilous when i purchaser the protection agreement i was told that it was a good thing to have because if anthing ever happen to my camera and sears could not repair it they would replace it with a new one .Ithink i got ripped off and i will never purchase anything from them again. It is a shame because i know that they got the camera for much of nothing.And marked it up to make their profit.And now won't even make good on the protection that i paid for.SHAME SHAME

    Voney 5/4/10 8:39PM

  • At store #3876, I think she said her said name is Joy, that worker was too busy putting things away to help Me. Well I am only the customer.Then the rack off of the display of children's clothing fell to the floor.Tried to tell Joy and the other lady working at the dressing rooms. They looked at me and, "JOY" said she had other things to do,ignored me. The whole pile of clothes were in the middle of the floor, who cared??

    Granny 4/28/10 8:38PM

  • Today I had to make a power run to KMart for my grandson. It was at store number 3876 Athens Tennessee.I had 15 minutes before close. A lady with the red vest on followed me down the aisle.She never asked if I needed help finding anything.She would Not leave me alone!UGH----annoying. at the very least, she could have offered helped, instead of "blah,blah,yak,yak".

    zada 4/25/10 9:37PM

  • I have a Shop your Way Rewards Card, and everytime I try to use my $8.00 in rewards, the cashier says I don't have anything on my card to use. I explain that I do and I showed her the printout from the internet that shows I have the $8.00 in the account. On four occasions I got into arguments with cashiers over this and mgmt does nothing saying I dont have any rewards.

    Hmmmm funny that my receipt shows that my remaining rewards balance is $8.00 and when I showed this to the manager I was told there was nothing they can do.

    I am never never ever able to use these rewards in the store but I have no problem using them online...

    I think this program needs to be discontinued and the associates (at least the customer service people) are rude and nasty. After being refused to use my rewards cards in the store again, I came home and cut up my card as its apparently no good in my local store.

    Ill never shop in a kmart ever again but ill shop at kmart online at least I dont have to deal with rude and nasty associates there who do absolutely nothing but argue with their customers and wont do anything to resolve this ongoing issue I have with my card.

    DO NOT SIGN UP FOR KMART REWARDS, YOULL GET SCREWED!!!!!

    Pearlylady 4/25/10 6:12PM

  • friday nite i went to k mart to buy some sheets for a bed . i walk in the store 5 minutes before closin, the manager or asst manager told me the store was close. i said it would take just a minute to get the sheets and i would br right. he told me no that they were closed. your clocks read 8.55, so do you stay open till 9 or close early. i hatr wal marts but i guess i will start going their since you don't need the business.

    layton faulkner 4/24/10 6:33PM

  • Kmart you cannot talk to a live person the electronic machine does not address customer concerns. Kmart forget they depend on customers to buy their trinkets. Maybe sears need to phase them totaly off the map. Giving sears a bad name.

    Steve 4/24/10 11:42AM

  • I put a grill on layaway not knowing you can do this on line. We are moving to another state and wanted the layaway transfered to that state. The associate toldme to cancel the layaway. I told her I would but do not want to be charged the cancellation fee because I am just going to purchase the same item in the state we are moving to. She told me I should have thought of that before I put this item on layaway. I guess I will be going to Best Buy to buy our appliances for our new home.

    No more sears 4/7/10 10:40AM

  • Good day,

    I've been shopping at Kmart ever since I was a little kid in New York.

    I been shopping at the one next to my house on 79oo Sw 104 St, Miami Florida for the pst (30) thirty years. THIS IS IT FOR ME.

    Yesterday, I entered the store to purchase my monthly consumerables items for the pantry dept. WHAT A DISASTER.

    Racks of clothes all over the floor. I tried to reach out for the clorox and almost scratch my arm with a shelf full of handbags. There was no one working on the racks. I assume they had mop or buff the floor and associates were not removing the racks. It was 11:00 AM on Thursday. No wonder it was call "All Fools's day".

    THIS IS A SECURITY ISSUE. My 78 year old husband, tried to take the purex which was on sale, 3 for $8.00 and could not reach the item. It was a waste. Why would they do that easter week. The Easter baskets were in the midway next to the detergents. My Granddaughter could not get her Easter basket this year from Kmart.

    SECURITY SOULD BE ON THE SPOT WHEN THIS IS DONE. THIS WAS A SAFETY ISSUE. Also the people working in the department. Where were them? At 11:00 AM in the morning??????????


    YOU LOST ME TO TARGET AFTER 30 YEARS OF GIVING YOU MY BUSINESS. BYE KMART.

    NO SECURITY, NO ASSOCIATES, RACKS READY TO FALL ON MY ELDERLY HUSBAND.

    tarabarnett@bellsouth.net 4/2/10 3:41AM

  • I think K Mart has the worst customer service of any store I have shopped in. They had a Littlest Pet Shop day Sat. 3/28/10 and it was a disaster. The ad advetised buy 2 get one free...The CS area worked for 1/2 hour trying to figure out why I did not get one free....The man started halping me and could not figure out what to do so he took care of 4 other people while he was to taking care of me...I never did get my Pet Shop free...how disgusting this was..I have had this experience with them before.... this was at Ashtabula, OH they should be retrained...the woman just stook there chonking on her gum..what a mess!!!!!!!!!

    Anonymous 3/27/10 6:23PM

  • I just want to comment on a cromwell ct. store #3093 employee. her name is cynthia #118.. She was so helpfull to me on many of my visits to the store, I even find myself looking for her when I have any questions, she has a great personalty and is always very very helpful and friendly,

    hairzone 3/12/10 8:38AM

  • Good day. Here' s a prime example of why K Mart lags behind Wal Mart, Target, and a few other stores.

    I have been buying the following product for some time at my local K Mart here in NYC on 34th St in Manhattan: American Fare Berry Nut Trail Mix. There is a second trail mix made by American Fare that contains M and Ms which I was not looking for. Today when I went to buy the Berry Nut, it was gone from the shelves, but the M&M variety was in stock. There seemed to be no empty slot for the Berry Nut so I asked if it had been discontinued. No one seemed particularly interested in finding out and ultimately no one knew. So I thought I'd purchase it online. I went online only to find that it wasn't listed there either so I called the customer help line to try to find out about it. After waiting an inordinate amount of time I was told that the "product support department" said that I should call the local store to find out and that no one at the number I had called would be able to help me. I found it odd that the "product support department" had no knowledge of what stores or even what region might carry the product. So I had wasted about a half hour talking to someone on the phone who could not help me find a simple answer. Was K Mart still carrying the product in this store or region? I decided to call my local K Mart and see what they said. There was no category for me to ask for so I went to the general operator who very brusquely put me on hold. I waited for 5 minutes and gave up. I am very disappointed in the way I have been dealt with for a simple inquiry and will continue to shop at Wal Mart and Target when I have the opportunity and by pass K Mart.

    Anonymous 2/11/10 4:03PM

  • i shoped at kamrt glendale and the service was relly relly bad, the store presentation was band and the customer service was not good

    Anonymous 2/9/10 4:03PM

  • Worst experience ever. Ordered jacket online. All information says to return to store if necessary. Jacket was a joke and not at all like it was described or pictured on website. Store refused to give refund and said it had to be shipped at my expense to get my refund because the jacket actually came from a "vendor" and not a store. There was no information regarding this given to me at time of sale or any other time. In fact, just the opposite, telling me to return to store. They also charged my account 3 times for this so now I have a crap jacket I paid for 3 times and no refund. I'm filing small claims suit in morning. NEVER order from Kmart or Sears ONLINE! I will NEVER do business with either of these stores again. Also, Manager Jason Zeisst was extremely rude and obnoxious.

    NRA Member 2/2/10 5:33PM

  • Christmas tree suprise. I purchased one of your fake trees at the beginning of the year. GE #140390287118 K-Mart B19A7 Colorado Spruce. What a joke. I opened the original box today to start a Christmas tradition with my family including my three year old daughter. The box had lovley branches but unfourtanly that was it? There were no lights no stand or even the pole to put the branches on? I have always went with a real tree becuase what you see is what you get no suprises. I tried to Contact GE they said it was K-Mart's issue and when I contacted K-Mart they said contact GE. I see where this is going and understand why there is a common statement " Buyer Beware". Customer service gone a thing of the past I guess. I have 90 employee's and always incourage customer service and that is why my buisness is succesful. I know in the age of giant retail store's I understand customer service is not as important as a small business. ALL I WANTED WAS TO TRADE MY TREE FOR A COMPLETE TREE AS I THOUGHT I HAD PURCHASED.

    Hillsbeejr 11/28/09 3:16PM

  • My mother put a NON SEASONAL layaway in at the store in West Lebanon, NH. She drove 45 minutes from our home to make her payments on time. Her pickup date was a week and half before Christmas (She kept EVERY SLIP by the way). She even managed to go down one week early to pick it up, not early enough. She went up to the layaway counter only to be told that her order had been put away.Her $600.00 layaway was MISTAKENLY put away the day before.The clerks were cluelessas to why this was done and were rude. My mother asked to speak to the store manager and they sent out someone who as it turns out was not the store manager. They gave her money back to her; minus the fee for putting back the layaway. They also gave her a half baked "I'm sorry" and sent her on her way. We called the cusomer service number and when my mom said she got her money back the lady on the other end said "what more do you want?" I work in retail and at our store we strive to make our relationships with cusomers better, this is something Kmart employees need to work on because if it wasn't for the cusomers they would be out of a job. So this year other stores will be getting our buisness, we never will set foot in a Kmart OR Sears.

    Jennifer 10/25/09 2:48PM

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  • I shop at the K Mart , Thomasville, N.C. Store #3925. All staff are friendly, from store staff to pharmacy staff. Rose Williams is a cashier that frequently works front check out and she has always gone out of her way to accomodate me, to be very friendly and helpful. An asset to the store.

    Anonymous 8/31/10 6:48PM

  • I want to publically thank Cindy Slowinski from store #4105 for her excellant customer service. She helped me to remove a large carton from the top shelf; noticed the box was crushed snd brought down the box behind it putting the crushed box aside. She then removed another two large cartons from the top shelf for a total of three cartons. Cindy went and got a flatbed cart; placed them on the cart and then took the cart to the Customer Service Desk for me to pick them up and pay for them.

    nana smith 8/27/10 4:49PM

  • on wednesday 8/18/2010 I was looking for a belt for my dirt devil hand vac when Dave Chase come to my assistance. He was assisted me for quite a while until we decided on one. He was gracious and very informative. His name is Dave Chase in store #4741 in Batavia, New York thnaks Dave

    sandy sacco 8/23/10 4:44PM

  • A delightful and smiling Sherry Ware at store #7542 in Price, Utah, always is pleasantly awaiting to help me and others that shop throughout the store..besides helping me several times, I have noticed her helping others and she helps with such a sweet personality and the want to..a 5 star rating should be given to her as she deserves to be recognized and praised..thank you!

    anonymous 8/23/10 1:46PM

  • Christena at store #7425 was at the customer service desk when I had a return and had to wait for a person ahead of me. It did not take long before I was next. She was very friendly and very quick with my return and asked me all the right questions like, did I want to exchange it for something else, or if I would like to get a refund for the returned items.
    At the time I didn't need anything else, but was very happy that she did offer both options, and was very pleasant to accommodate what ever I needed.
    I would like to let management know that she should be recognized for the great service she offered and how quick and friendly she is. I would recommend my friends and relatives to shop at this location.
    Thanks Christena for being the person that helped me with my return. I did come back with another person to shop some more.
    It is a great place to shop.

    Anonymous 8/19/10 9:22PM

  • I would like to give 6 stars to a K-mart employee @ your antioch store. we couldn't find what we needed so she called other stores to forfill our needs and found what we needed but something didn't seem right. So she called again for us & fixed everything. She worked with us for 45 minutes & she was a God sent. In our eyes she should be comended & given a raise !!!We've worked with Diana McClenahan many times & she has never let us down. MANAGEMENT MATERIAL. Thanks Diana
    Robert Garcia

    Big R Garcia 8/11/10 9:25PM

  • Store #7478
    Went to this store and needed towels. Gina Paeupac,and Marisa Fruean gave use the best service that I have ever had at this store. They deserve a 5 star award. Also give Josh Whitney 2 five star awards for having to input in to the computer 96 times to get a layaway done for us. We put 96 towels in layaway and he had to put each item in the computer so we could get our raincheck price. Good job Josh.


    Darol Furuta

    Darol & Barbara 8/10/10 7:43PM

  • very efficient employee very nice and friendly

    Her name was Stephanie at store no 3083

    Stephanie @store 3083 8/9/10 1:07PM

  • Ms.Gayle Boyd Store #9625 has been very helpful to me in the past most recent 8/8/2010. Her customer service skills are exceptional.

    KAY RUTLEDGE 8/9/10 9:25AM

  • i went to kmart lastnite store #7480 was help by an helpful person by the name of shane he was so nice he showed me HOW the rewards card can help me were i can use it and was very friendly thank you store #7480 i will be comeing back:)

    localgurl 8/8/10 3:18PM

  • Store #3850
    Associate #55 James

    Very helpful, very good at lifting furniture, very friendly, very easy on the eyes...oops did I say that? Excellent service in furniture department. Would gladly shop there again.

    Anonymous 8/6/10 7:09PM

  • I WANT TO LET WHOEVER KNOW THAT YOUR STORE 7680 AND THE SALES ASSOC TONY TAN. HE WAS VERY GOOD IN GIVE ME SERVICE AND HE KNEW LOT OF THEIR APPLIANCES AND OTHER THINGS. I ASKED HIM ABOUT THERE A/C HE KNEW AND GAVE ALL THE INFOMATION TOO. IF I WAS YOU FOLKS I WOULD GIVE A PAY RISE. I GIVE A 5 STAR RATING.
    THANK YOU,
    TERRI

    QUIET GIRL 8/2/10 12:13AM

  • I shop often at the KMart in Grass Valley, California.....KMart has everything I ever need....I always start out looking for things at KMart as the first source...the employees are friendly and helpful....there is a special Person in the Garden Department named Miachael Store#9746 who is particularly helpful and knowledgeable .....I will continue to shop at KMart .....I like the idea of the Reward Card.....

    catlover 7/24/10 1:43PM

  • 5 Star Customer Service
    I want to recognize the person who help me at store 4339. I needed a new TV and wasn't sure what I wanted at the time. Ken in electric's help me and gave me advice on what would be best for me. Thanks for the great service.

    Anonymous 7/24/10 10:36AM

  • I have been in several Kmart Stores all over the country, but I will have to say, the Kmart in Salem Oregon is one of cleanest and nices store I have ever been in. Service was wonderful and it was a joy to shop there.

    Tiana 7/24/10 10:22AM

  • Store # 9772

    Seems like everytime I go into this store this great lady is there to see to my needs when I can't find what I am looking for. Her name is Brenda Hoult. These employee's need to be recognised for their good works !! Thank you.

    Anonymous 7/23/10 6:38AM

  • Nicole, Store #4177 -- Nicole worked the Customer Service desk and was polite, courteous and worked quickly on the cash register.

    P. King 7/23/10 12:50AM

  • Teresa Stanley @ store #3661 was extremly helpful to me last night while in Kmart. I was searching for a shoe rack and she stayed with me untill I could find the right one. There was not a price on one of the racks and she went to the pricer. I'm definitely a person for good customer service that you don't fine these days. You should feel blessed to have an employee like her.
    Audrey Philpot

    Anonymous 7/15/10 10:37AM

  • At store #4340 I was helped by Melissa Frank she was polite and very helpful. Thank you Melissa

    Estela Flores 7/10/10 1:30PM

  • hello i neede a new refrigerator i went to my local K-mart as i have a sears card and they carry sears product i found the one i thought i wanted a very short wait as AJ was helping another customer she was very well informed on all of the products available as we made sure my choice was going to work she was very helpful in getting my credit card renewed as i hadnt used it in awhile and then i put in the wrong ss # as i had left my glasses at home she even turned up the volume on the phone as i spoke to a sear5s rep you at K-mart should be very grateful to have such a wonderful/excellent employee at your store better treat her right someone is going to double her salary and steal her away from you david yoder

    Anonymous 7/8/10 11:55AM

  • On Saturday June 19, 2010, I entered store 9418 to look and see what Kmart has to offer since I never shopped there. To my surprise I found a lot of great buys and being the shopaholic that I am, I utilized the layaway program you offered which is something I never done especially since I went well over budget. After waiting close to an hour at the layaway counter and hearing the sales rep in Electronics request for my assistance in layaway go ignored, I walked all the way back to the front to customer service to request assistance again. I met a lovely rep named LaToya who paged the mgrs to come and assist me but was told the register in layaway was broken. Instead of just leaving it at that, LaToya went above and beyond her scope of duty and requested to be allowed to ring up my merchandise in jewelry's layaway register. This type of dedication should not go unnoticed. I know first hand the stress and pressure of working face-to-face with the public and I must say LaToya was extremely professional, courteous, and is an exemplary model of what quality sales representation should be. I would recommend her to take the positions of the manager and assist manager that neglected to come and assist me. Best wishes to all her future endeavors. She is truly an asset to your organization.

    zmmyers 7/5/10 5:07PM

  • I was in the old neighborhood and thought I would stop in and take a look a the K-mart of my childhood. Wow things have changed. I got a really friendly cashier (Priscilla).
    She was so nice I thought I would actually let someone know what a great job she is doing.

    Chelsey 7/5/10 2:55PM

  • Today, 6/27/2010, I needed some information and assistance with a product that I wasn't sure would work for the purpose I needed. Your employee, Chris 14, store#7024 went WAY out of his way to obtain the information AND then helped me by separating a 6 drawer storage cart into 2 parts so I could handle it. I am 76 years old and the unit was perfect for the purpose I needed it for and it needed to be separated, which I could not have done by myself. His courtesy was exemplary. I want to nominate him for a star in your 5 star customer service program. It just proves once again that Kmart is THE place to shop. Thank you.

    Anonymous 6/26/10 8:19PM

  • I WAS SHOPPING IN KMART STORE #7032 IN HARRISONBURG VA. LAST WEEK AND WAS NOT ABLE TO SNAG THE ONE!! HANDICAPPED CART THAT THEY HAVE SO AS I WAS LIMPING ALONG WITH A REGULAR CART AN EMPLOYEE BY THE NAME OF SHERRY SMITH CAME ALONG AND HELPED FIND MY ITEMS FROM MY LIST. SHE WENT OUT OF HER WAY TO DO THIS AND I REALLY APPRECIATED THIS SERVICE. SO THANKS FOR HAVING A WONDERFUL EMPLOYEE LIKE SHERRY. I HOPE YOU HIRE MORE. A SATISFIED WEST VIRGINIA CUSTOMER

    Anonymous 6/25/10 12:41PM

  • I DON,T KNOW ABOUT THE REST OF THE STORES BUT THIS STORE#7061 EMPLOYEE#63 THIS STORE IS GREAT THE WORKERS ARE A1 ROBERT M. PAUL WHO IS A ASSES TO THE COMPANY.THOSE HORRIBAL STORIES ARE NOT THIS STORE,CLEAN ORGANIZED,WELL TRAINER EMPLOYEES

    KMART#7061 6/24/10 4:11PM

  • Big thank you to the employees at Kmart#3595 in San Mateo, CA...always pleasant...today Esperanza Garza was especially helpful with a customer service question...great group of employees you have at this location!

    barb 6/23/10 12:54PM

  • I would like to tell you that Denise at store #3002 gave me outstanding service when I purchased a Tv stand for my home! I thank you so much for your help, above and beyond the call of duty to make sure that I had the stand that I wanted.

    Thank you so very much Cherry Wilcox Amelia, Va

    Anonymous 6/21/10 4:56PM

  • Josie@ Store 9528 was most helpful. The checkout lines were loaded(bus in lot) and she called me to jewelry register, along with others, to help out. GREAT SERVICE, GREAT EMPLOYEE !

    marci 6/21/10 2:03PM

  • Received excellent in finding the item I was looking.Very friendly staff. Kendra took me right to the item I needed.

    Hilda 6/21/10 7:40AM

  • I was in Store #3084 in Donelson, TN on Sunday, June 20,2010. Patricia #2 was very helpful and gave me information that no other Kmart employee has given. I filled out a rewards card application because she is the only one that has ever asked. I usually shop at Store #4093 in Madison TN. Patricia was so helpful, I may drive the extra 8 or so miles to have her help me.

    Carolyn E.

    Nana 6/21/10 6:30AM

  • I purchased a patio set from Kmart/Homewood IL and wanted to say thank you to Keith and the employee at the checkout in the lawn and garden dept. for all of their help. The woman at the checkout directed me to Keith and he made the entire process painless!! After finding the box of chairs damaged, he opened the box and went through the box to insure that all the chairs and the parts were there. Then he loaded everything into my van. The checkout lady(I didn'nt get her name) was also very pleasant and accommodating. Thank you for everything.
    Leslie Bonk
    Tinley Park IL

    leslie 6/20/10 6:13PM

  • Aloha, My name is Julie Honolulu Hawaii in Kapolei.... On June 16th 2010 my husband and I went to K Mart #9430 looking for thread.... On that day am having such a hard time looking for thread section area....

    Neadly to say I approach the sale associate I believe she works @ the jewelry dep.asking for help to tell me where's to find what i'm looking for (thread) Amazingly I am very amazed on Evelyn's memory she put her head down and think for a moment then she point me on the right direction....Evelyn her professionalism empreses me...For A loyal customer like me make my shopping refreshingly easy...

    I would like Evelyn to be recognized on her professionalism quick thinking and her knowledge of knowing the store well...

    Mahalo

    sutisfied customer 6/18/10 9:20PM

  • I had to visit the KMart in Statesboro, GA on Tuesday, June 15th and I was having trouble finding a certain product. I had the friendliest lady by the name of Renee Hickman help me and she went above and beyond my expectation of customer service. I really appreciate her being so helpful & caring about customers like me who are usually on a time restrain.

    Anonymous 6/18/10 8:17AM

  • I visit store # 4157 and meet a very nice young man who was very helpful,,, he check my items out and log me into the computer to received rewards points,,keep up the good work Jeron D.

    CONCERN 6/17/10 11:01AM

  • On June 16, 2010 - Store #3517, Raymond Crawford was my sales person. He went above and beyond helping me to choose the item I was shopping for. Professional, extremely friendly, helpful and knowledgealbe of the products. Because of him, I purchased the item. Customers need a Raymond Crawford at all K-Mart locations. If (5) is the top score, I rate Raymond (six).

    Anonymous 6/16/10 12:24PM

  • store #4865

    I HAVE SHOPPED AT THE K-MART STORE HERE IN NORTH AUGUSTA,S.C.29841
    THEY HAVE A WONDERFUL STORE AND ALWAYS HAVE WHAT WE NEED. IF UNABLE TO FIND IT THERE IS A WONDERFUL EMPLOYEE NAMED KELLY O'MARY ,WHO IS ALWAYS WILLING TO HELP. IF HE IS AT CHECK-OUT I WILL LEAVE THE LINE I'M IN TO GO TO HIS.
    NEVER IN A BAD MOOD AND ALWAYS NEAT AND EXTREMELY HELPFUL

    kihmmary 6/15/10 3:59PM

  • Crystal (Cashier), Store #4170, found that sales help in camping would mean a 45 min wait for me. She took it upon herself to help me set up the tageted camping chair, try it out, and then surprised with a Sale Price much less than I anticipated. Thank you, Crystal!

    Anonymous 6/14/10 7:17PM

  • I was shopping today at Kmart with someone who needed a wheelchair. One of the employees at the Niles store in Ohio was so very polite and helpful. He brought a wheelchair to us and made sure we were helped in every way,,,,I wanted to thank him for his consideration,,,Thank You to employee #127.

    Anonymous 6/14/10 1:16PM

  • I phoned the kmart in Kill Devil Hills,NC to locate an item before I made the trip in. I spoke with Donna Martin and Cheryl Pulley. They were both very helpful in locating the item for me.

    Anonymous 6/14/10 12:42PM

  • Tammie Scoggins was very helpful last week shopping Kmart store#3852. Very courteous. gave me suggestions for my grandson's birthday gift. Thank you Tammie. Robin

    mcknightstables@windstream.net 6/14/10 6:12AM

  • I needed to get some cloths for my Mom to go into a rehab facility very early Sunday morning. I happed to see a Kmart employee Karen Mesch. Karen was very helpful in finding me the sizes of cloths for my Mom based on my brief description of size and weight. All things fit nicely Thank you Karen. Store # 3271

    Danno 6/14/10 3:33AM

  • I was at the Super Kmart at 2000 Scott Boulevard in Moon Twp, PA on a Sunday evening.
    The store seemed to be running on a skeleton crew. There was only 3 cash registers open and no one in any dept. However when we ask for assistance in the jewelery dept. help arrived promply and was very polite, helpful and knowledgeable. When I need help in the lawn and garden it was very hard to find someone near so my daughter stopped a young man, Gary in coming down an isle in a nearby dept. He was so wonderful! He did not work in the lawn and garden center but was so knowledgeable about everything, he checked me out at the lawn and garden register, told me where to go to pick up my item and was waiting for me right away and loaded my car with a smile. I told him I need a tomato stake that I saw outside the door on my way to the car but couldn't get them apart. No problem Gary said I will meet you around the front and help you get it. He did with a smile! I have never had such good service at that Kmart before! Hats off the Gary!
    What a wonderful employee!

    Debbie 6/13/10 5:32PM

  • Isaac - At the Costa Mesa, Ca # 4047,store was very cheerful and positive.! He was telling me about a rewards program, and was very easy to talk to. And was helpful.

    kmartshoppercm 6/11/10 7:09PM

  • While in Salisbury, MD., with a friend with very low vision, we came across employee Elise, #20, who was absolutely wonderful in terms of helping us find several items that we were shopping for. She took her time, was extremely friendly and most knowledgeable about where the items were that we needed! She could not have been a better "goodwill ambassador" for your particular store! You are lucky to have her as a store employee! She left a wonderful impression on my handicapped friend!

    Anonymous 6/11/10 6:51PM

  • Katia Cameron Store # 3225 it's a very great thing to have this person working at your store she is always kind and always talks with us as we go through the line And she always ask if we found everything ok she just the person we look for everytime we come in so we can use her line...So of your other workers are not as kind they are rude and don't care about how they handle your stuff or how it's baged for you... So I think Katia Cameron should be told she's doing a great job and to keep it up!!! We Love your store ans will see you all there soon

    Teresa Jackson 6/11/10 1:09PM

  • I spent hours searching for patio furniture. Not finding anything that fit or excited me I stopped at Kmart store #3471. Tess helped me find the futniture, load it in my Jeep and showed me optional pieces to accessories. From the time I walked in the door I felt so comfortable with her help. She really was amazing. Thank You Tess and Thank You Kmart for having such a great employee.
    DW Stevens
    Chesapeake, VA

    Encountered1 6/11/10 12:01PM

  • Store #3555, Cambridge Ohio is the best! all of the employees are very knowledgeable and friendly...customer service is the best in our surrounding area Great job Ed and Janet!!!!!

    Anonymous 6/11/10 10:44AM

  • thank you to debbie at store 3216 for helping me finding the sale on wrangeler jeans and going into the back room to find an additional color. give this girl a 5 star award.

    margery d'avanzo 6/11/10 9:32AM

  • A very courteous younglady named Marquita at Store #4072 made me feel welcomed as a customer. She asked me if I found everything that I needed. Although this particular store location is far from my home, I will continue to shop there. I wish they would open a K-Mart in Lithonia, GA.

    Justice 6/10/10 5:47PM

  • AT STORE # 3416


    Sandee is very out-standing and a great service person!!

    She is what service is all about!!!!!!!!!!!!

    Sandee 6/10/10 1:29PM

  • I would like to have an employee at the Kmart store #9746 in Grass valley recognized for his GREAT service to his customers. His name is Ken Van Hagen, and he is invaluable!! He was the only one to respond to an intercom page to a dept, not once but twice in 2 days! Both days other employees walked by the dept. paged for and kept on walking. Ken was polite, apologetic, and very helpful. Ken is definitely an asset to our local Kmart!!!
    sincerely, Sharron Koslosky

    Anonymous 6/10/10 10:51AM

  • Extremely friendly ,knowledgable,and helpful
    is SHARON(1018)at the Grand Blanc Mi. k-mart
    Store #9186.Basicly This is an exceptional
    store and a credit to your business
    Sandra T

    Sandra T 6/10/10 9:00AM

  • Store 7276 Employee-Bonita

    The afternoon sun was beaming on the chek-out post,making the area so very hot and muggy.However employee Bonita was very gracious,helpful and paying attention to my questinons and needs. It was refreshing to find an employee that seemed to care that you had stopped in.

    Carolyn-South Asheville

    Anonymous 6/10/10 5:44AM

  • hello i was at store 4202 an was please with service given to me by shenia davis very helpful an knowledgeable of the product that I brought. I love the friendly service an the store layout ti was very easy to fine the things I needed to purchase. I just want to thank her for service showen to me.

    tim 6/10/10 4:19AM

  • SARAH T. ROBINSON WAS VERY VERY HELPFUL,STORE # 4131. PLEASE RECOGNIZE HER FOR HER PERFORMANCE

    Anonymous 6/9/10 8:55AM

  • I WAS SHOPPING TODAY AT YOUR STORE #9385 AND THE MAN IN ELECTRONICS NAME JASON WAS VERY HELPPFUL AND FRIENDLY. HE KNEW WHAT I NEEDED AND WHERE IT WAS. IF IT HAD NOT BEEN FOR HIM I WOULD HAVE BEEN LOST. THANKS TO HIM I GOT WHAT I WAS LOOKING FOR AND GOT TO SHOP A LITTLE LONGER. IF ALL THE EMPLOYEES IS AS NICE AS HE IS AND AS KNOWLEDGABLE AS HE IS I WILL DEFINITLY BE BACK.

    Anonymous 6/8/10 6:10PM

  • I was at the Kmart store today, 6/7/10 looking for a product that had been taken off the floor. I asked about it and Thomas went to the stock room and retrieved one for me. It was a product that had been replaced with another brand.

    Store number 7066

    Anonymous 6/7/10 8:33PM

  • i was at your kmart store 6/7/10 kevein mcdonald stoer # 3083 helped me he is always very nice and helpful i enjoy him nice kind he needs 2 stars i was in the same store and he helped me with the camers thank you

    Anonymous 6/7/10 2:54PM

  • store3600 I am handicapped and thank Gloria for her help in assisting me in finding what I wanted.She walked slow so I could keep up with her and was very kind and pleasent.She gave me service with a smile something you don't see to often.Thank You Gloria for all your help. Hazel Baker

    Anonymous 6/6/10 6:22PM

  • I shop in store 3600 & want to thank Gloria for all of the help she gave me.She had a friendly smile & was a great help in finding the blouses I wanted. Linda Quick

    Anonymous 6/6/10 5:51PM

  • Tyra #14 at Store #3678, Ramona California delighted me with great customer service in May 2010. Please recognize Tyra for her readiness to help and good performance.

    F Gayer
    Ramona CA 92065

    Tyra #14 Store #3678 6/6/10 3:48PM

  • I would like KMart to recognize Bridget, store #7374, for her help and great customer service.
    She is a credit to your store.

    MMprn 6/6/10 2:53PM

  • spoke to karen in customer service in mid west center. she is without a doubt the most helpful snd nicest person I ever spoke to. she helped me with my order and was excellent at her job.

    Anonymous 6/6/10 8:42AM

  • Luke in the electronics dept was helpful, polite, patient and knowgeable when asked several questions about a product that wasnt being purchased atm but at a later date. He seemed sincerely interested that I get the help & answers I needed and I really appreciated his profession and friendly attitude!
    Milford Store~electronics dept!

    Anonymous 6/5/10 5:12PM

  • Iam soo! pleased with the service I received from Jamecsa at STORE 9328.SHE WAS ABLE TO LOCATE ALL THE PIECES TO THE BISTRO PATIO SETI WANTED;AND HAVE ALL PIECES TO PICK UP AT STORE 9328; WHICH WAS VERY CONVENIENT FOR ME--- Thank you, Thank you, Jamecsa for making my day and my summer! K-MART SHE IS DEFINETLY A 5-STAR EMPLOYEE!!! Adele Schilling.

    VERY SATISFIED CUSTOMER 6/5/10 3:04PM

  • I would like to commend Chariss Store#7239.
    She went out of her way to help me find a product. She was both a courteous and professional employee. I wish all stores had such helpful employees. Thanks Chariss.

    Anonymous 6/5/10 1:25PM

  • I was very pleased with the service I got from SHARON at store #9648.

    Anonymous 6/5/10 10:20AM

  • We tried to purchase a patio set from our local K-Mart. We were told that there were not any left and no more would be shipped to them. We then talked to Kathy Smith #36 @ store #7047 here in Hemet and she went the extra mile and found one for us!!! We were so thrilled because the patio chairs were at a higher level and my husband could get out of them, as he has a disability. She went way and above her job and we appreciated her!!

    Anonymous 6/4/10 1:11PM

  • I had a good experience in a previous encounter in the garden center and Jeffrey assisted me with top soil it was 5 bags and he place them on a cart and put them in my car. He was very patient and considerate as well. I would like this employee to be acknowledged as well. The store is #7235 my expereince has been excellent everytime I have been shopping in this Kmart.

    Anonymous 6/4/10 11:34AM

  • I was in Kmart om the garden area need to get mulch the employee was on break but got a cart for me and place my item on the cart. He was very pleasant and helpful he even went with me to cash register and placed the item in the trunk of my vechicle. This emplyee gave exceptional customer service and his name is Elliott Hodges #7235. I would like this employee acknowledged and needs to be commended for the exceptional display of kindness, customer service with a nice personality and very willing to help me in my shopping experience on this day.

    Cutomer 6/4/10 9:34AM

  • Today I purchased a wonderful swingset for my kids at Kmart 3276,but I almost bought it from Wal-Mart. I originally called on the phone and asked if they had any in stock,but was put on hold again and again,sio I drove there. I entered the store and asked the greeter where the swing sets were located-she said sorry im new and dont know! ok- I asked another lady and she said "garden center." ok get to garden center and the young man said "no,theyre in toys." I get to toys and no swings!(pissed) the young man said "i have to clock out now but i'll get someone to help you." (pissed and ready to go) just then a guy named Edward showed up and asked which swing set do I want ;because apparently they are all upstairs, but i had no clue and i was irritated. i just wanted to look at the selection! The lady Lizzie in electronics dept overheard and offered me her salespaper stating some where on sale this week. Finally! Edward waited until I selected one from the sales paper, went to the dungeon and brought back the exact one to me,Lizzie rung me up,Edward carried it to my van. It was finally over after about total one hour and 1/2 hour from the phone call to the final purchase. Thank you Edward for not clocking out on me!

    bossydiva 6/3/10 11:15PM

  • Store # 4429 Shirley Shirley was the greatest, went out of her way to find a lounge chair for us.My wife and I wer really impressed with her effort shown.Shirley was way above the best service bar,bringing out new stock for us herself, within minutes.Nice experiance.Thank you Shirley.

    Fred and Sandy 6/3/10 8:39PM

  • I was in store #7035 today and asked Mae Smith, an associate, about an item. She was very, very curtious and went out of her way to help me. She should be commended for her knowledge, willingness to help, politeness and very pleasantness.

    I will look for her everytime I go into that store. Thank you.

    Anonymous 6/3/10 3:34PM



  • Store7621 Gayle # 143 She was very helpfull

    what? 6/3/10 1:37PM

  • MS freida from store#4953
    went above & beyound to reserch, and find some info and track down one of your products. She made shure I was satisfied and even followed up after the fact to make shure I had everything I needed. Not only was she professional but the follow up really put an impression on me. Very Very good customer service thats not average but outstanding! She should be recongnized for her above & beyound professionlizem.

    Anonymous 6/3/10 10:48AM

  • Store# 4062 has the best and professional Pharmacy Staff. Janet, Sandra and Danny are very helpful and courtious. It has and will be a pleasure to deal with them.
    Thank You. Donald H. Griffin

    funnyfarm940@aol.com 6/3/10 10:19AM

  • store #3705/ clerk's name Rosita





    Rosita was courteous and efficient. It is important to me when I am a customer spending my money that the clerk be pleasant and complete the transaction in a friendly manner.
    Rosita was well groomed. I will feel better about visiting KMart gain.

    Anonymous 6/3/10 6:02AM

  • store # 3225 sales person Ethel Lee



    Sale person was one of the nicest that I have had in a long time,was very polite and friendly and had a very nice smile.

    Anonymous 6/2/10 4:59PM

  • I would love to say the store in naples, florida store 3144 (Roni was her name) was the most helpful in that store for what I was looking for...The family and I went in for sandals and beach stuff.Thank You Kmart in Naples, Florida for being so close to the beach!!!!!

    Mary and Tim of Ind.

    MaryGood 6/1/10 1:51PM

  • I am wanting for inform kmart of their very special clerk that helped me out tremendously regarding a layway. Her name is Jessica Grim from Kmart on Wabash avenue in Springfield IL 62702. She helped me financially and in these hard times it was a great help.

    Dawn Stephens 6/1/10 12:16PM

  • We were shopping for patio furniture at a Kmart in Colorado store #7572. The person who first helped us disappeared before we could ask questions. Then a young man told us the product we wished to buy was in stock (which it wasn't.) We waited around for much too long, and having paid for the product, we were on our way to the register to request
    a refund. A very friendly clerk named Janet finally came to assist us, and we found out that the model on the floor was the only one. She patiently helped another employee take our requested table apart, and showed us how the table and chairs could all fit in our car. we felt very grateful for Janet!

    Anonymous 6/1/10 10:11AM

  • I was shopping in your store #4827 in Paintsville Ky today,I was pleasantly surprised when Jay stopped what he was doing to assist me in finding the color and size of a blouse i was looking for, he was very nice and friendly. I will certainly be back.

    miss lilly 6/1/10 9:39AM

  • I bought a watch from your employee Muriel Focller Store # 4955 and want you to know that she was so very helpful and the kind of employee that I would want to hire, if I had a store!

    Mollietg 6/1/10 7:01AM

  • I enjoy your K-Mart store #7067. all of the employees are very friendly and courteous. One lady really went out of her way for me .all the pillows on sale were gone,and she was bust stocking other items and she saw me looking confused and asked if I needed help ,she went to the back and found the pillows I was looking for ,and instead of buying two I bought four . I got her name from the service desk -Betty Amoroso is definitely an asset to the K-Mart Corp.

    P.J.F. 5/31/10 1:36PM

  • I was looking for a dinette set that was in the sale paper but not on display. Hilda (34) store # 3018 went into the back and found what I wanted, helped me load it into the car and said if any problems, bring it back. Very helpful.

    Donna 5/31/10 1:29PM

  • Tyrone Hill from store 4367 in Lancaster, Ca. provided us with excellent customer service on, 5/29/2010. We bought a patio set that was in your ad, and he was so helpful with finding the product, and loading it in the car for us. It is employees like Tyrone who keep us coming back to K-mart.

    Thanks again,
    Maggie sullivan

    Anonymous 5/30/10 9:33PM

  • i would like to comliment spencer
    #74 in the millegville store #3994 for his great customer serice and helpful attitude and wonderful way he found what we were looking for and not only that. the way he took the extra time to load my patio furniture in our truck but was so nice and conversation with my mom and made her feel he really was interested in why she wanted the furniture to enjoy her outside time. Thank you spencer==i hope you earn your third star==if not your fourth==you were so nice and helpful---thank you









    the magourks 5/30/10 12:52AM

  • While waiting to return and item I observed Courtney helping another customer with a return. She was VERY patient and trying her very best to assist the customers. When they learned there was a price difference they would need to pay, the gentleman became irate and was speaking very loudly to her. She remained calm and helpful, and then I believe she called for assistance. The next clerk explained the process and the policy that was now in place. He continued to say they should not have to pay the difference in price and was very insistent. The woman who came to help eventually solved the issue for the customer. I wondered if Courtney #82 was fairly new and this was an unfamiliar procedure. What ever the case, Courtney continued to be polite and do her best. When they walked away, I said to the supervisor, that I wanted to compliment Courtney on her wonderful behavior in a difficult situation. I was given the www.kmart.com/5star web site. The clerk's name is Courtney 82 and the store # is 9564.

    I was assured that I would not start receiving email from K Mart if I submitted my comments. I CERTAINLY hope that will prove to be true. I prefer to shop K Mart vs Walmart in every possible instance. But if I begin to receive emails at this address I will be extremely disappointed and upset with K Mart.

    Anonymous 5/29/10 10:10PM

  • My granddaughters 13th birthday in may i went to kmart to select a peice of fine jewlery. I choose a ring but it was to large therefore your employee Judy #37 was so kind to help me reorder the correct size. She told me the ring would come in about 4 to 6 weeks. To my surprise in about 2 weeks judy #37 called me to come and pick it up. I was thrilled and so was my granddaughter. Thank you Judy #37 in jewelry!!!!!!!

    Anonymous 5/29/10 8:47PM

  • i had excellent service was waited on by levada Anderson clock #1050 store #3632

    judy 5/29/10 1:35PM

  • I am very pleased to be sreviced by Tina Pauipec and Hilary Terii at Pharmacy in Honolul store Number 7478 Waikele...

    Anonymous 5/29/10 1:53AM

  • SUPER KMART STORE#4998.
    If your agency has any type employee awards for customer service please award the following employees. IESHIA SINCLAIR #368, SUE MADDEN #336, and Bridgette Young.
    ON 5/26/10 AT APPROXIAMTELY 10AM. MS.SINCLAIR DEMOSTRATED TECHNICAL COMPETENCE BY KNOWING THE MENU AND PROVIDED INFORMATION TO ME TO MAKE AN INFORMED DECISION ON MY LARGE ORDER. ON 5/27/10 AT APPROXIAMTELY 8:55 AM MS.MILLER MAKE THE PICK UP SO EASY AND WAS TRULY CONCERNING WHETHER OR NOT I WAS TAKEN CARE OFF. MS. YOUNG FOR ENSURING THAT MY HOT APPETIZERS WERE READY TO GO. OUTSTANDING CUSTOMER SERVICE. PLEASE PROMOTE, OR AWARD LETTER OF APPECIATION OR WHATEVER AWARDS POLICY YOU HAVE TO ALL THREE AHEAD OF THEIR PEERS/CO-WORKERS.

    Anonymous 5/28/10 12:54PM

  • I WAS SERVED BY JOANN #14 AT STORE 9793. SHE WAS VERY KNOWLEDGEABLE AND FRIENDLY. SHE SHOULD BE COMMENDED FOR HER WORK PERFORMANCE,

    arturo45 5/28/10 7:15AM

  • I would like to thank Ron Ellis
    store # 7166 for his excellent help
    and service. He was cheerful.
    Thanks for Kmart. Lorna Bennett

    Ron Ellis 5/27/10 11:35AM

  • store #9772 Michael Hoult who was working at the service desk,was very helpful in helping me choose a flat screen T.V. He went through the circular with me and found the one I wanted. Great young man ! Thank you >

    Diane 5/26/10 2:01PM

  • I went to kmart a lady Name jennifer Jones was a lot of Help Store #3531. I will go back just becaues of Her . Keep up the Good work Jennifer!

    Anonymous 5/26/10 9:06AM

  • I REALLY NEED TO ACKNOWLEDGE THE SUPERB TREATMENT THT I ALWAYS RECIEVE IN KMART STORE #7374, I PARTICULARLY WANT TO THANK YOU FOR HAVING JOSE IN YOUR GARDEN SHOP. HE IS ALWAYS SO VERY HELPFUL AND NICE. YOUR STORE IS TRULY ENJOYABLE. DO NOT CHANGE A THING!!!! BARBARA, WEST CHESTER,PA.

    Anonymous 5/26/10 7:05AM

  • would like to say thanks to lynn pratt at store 9129 for such gracefully helping me out it makes shopping great compliment to lynn n costermer service 9129 n mt airy nc. karen sizemore

    Anonymous 5/25/10 5:49PM

  • i was in your store #3033 in Fairborn, Ohio. I bought the new tower fan. Crandall Henson was very helpful every time i needed some assistance. He is a very polite young man and knows his store as to where everything is. My mother was with me and she even committed on how nice and polite he was, we need more workers like this young man.
    Bassplayer in Fairborn.

    vlewisbassplayer 5/25/10 1:09PM

  • Annette at store #3126 was very helpful resoulving a sale item issue.She was curtious and accurate.

    Anonymous 5/25/10 10:19AM

  • Jennifer A. Store #4726 took care of me this evening ...regarding a return of merchandise .... She was very accurate, friendly, assured me of the return ...and asked that I comment on her. I hope this is the correct site.

    Jennifer appears very friendly; neatly dressed, very businesslike and cordial ...I am very happy to respond to her request and let you know of her excellent mannerism and abilities. She should go far as a GREAT KMART Employee in my estimation. Thank you for the opportunity, Jennifer.

    Jennifer A. Store #4726 5/24/10 6:40PM

  • I was in your rock springs wyoming store the other day the looking for fishing gear for me and my grandson,Ronnie and Larry took the time to show me what tpye of gear they had used the weekend before and how to get to there fishing spott,i want to take momment say thank you Ronnie an Larry,my grandson had time of his life... Thank you again

    Anonymous 5/24/10 5:44PM

  • I was in Kmart store 3033 and a sale person
    named David was very helpful. I went there
    in the same store the next day to pick up a
    Jackelyn Smith table and Bob Suffon took care of me. Bob was very polite and very helpful, unfortuantely he was handling the garden center alone. He needed more help because there were other customers waiting,
    but Bob apolopized to everyone. He was doing a fine job and very polite to everyone.

    Anonymous 5/24/10 1:54PM

  • I would like to give my comment on a young
    lady by the name of Miss Stacey Brown in customer service at store number 3560. She was very helpful
    She went out of her way to help me fine the sale bike for women I was looking for at other K-marts. And she help me fine the beding set I wanted.

    S.Whitehead

    Anonymous 5/24/10 11:50AM

  • I am recomending Brenda Hoult for a new star. She went over and above her store duty to help me find a needed item !! Thanks Kmart in Gaylord Mi. for still being open !!

    dianemclain 5/24/10 8:37AM

  • store # 7002 Veronica (store employee) extremely nice and pleasant. When other stores don't have what I want K-Mart seems to have it there. I'm finding myself shopping there more and more. Big turn around for K-Mart.

    olddog46 5/24/10 8:26AM

  • We went to the Kmart Olean NY Dave Shubert
    was the best sales person I have ment in alot of years. He went out of his way to help and finally found what we were looking for. He went above and beyond the call of duty 2 thumbs up KMart

    Dave Shubert 5/24/10 5:14AM

  • I want to compliment Alice Myers in the electronics department of store #3253. She showed me how to operate a digital camera I was interested in buying, all the time she was also attending to another customer and handling questions from other employees. Quite a balancing act, and yet she was patient with everyone. I bought the camera and went away satisfied.

    anonymous 5/22/10 10:04AM

  • the shoe person,leslie arnold, went above and beyond to get the shoes i needed. She got them on her own time. I cannot remember when a salesperson acted with so much concern for the customer

    Anonymous 5/21/10 5:19PM

  • Marlene at store #9123 helped me today in the hardware section.She was putting things away and stopped what she was doing to help me.

    Anonymous 5/21/10 2:38PM

  • Deb at store #9123 was very helpful to me today. She helped me pick out several pairs of jean shorts,and even waited for me while I tried them on to see if I liked them.I really appreciated her kind customer service.

    Anonymous 5/21/10 2:35PM

  • I just want to coment on an employee at store #3695 in Sierra Vista, Az

    Her name is Tresa , she is my fav. checkout gal...so willing to help and always with a genuine smile..she is the kind of employee that k-mart stores need.

    Sincerily
    The Forte's

    hshepherd31@q.com 5/21/10 12:36PM

  • I was in kmart #4956 yesterday. Employee Jodie Smith quit what she was doing to assist me. She was very friendly and assisted me with items that I needed. She went the extra mile and took me to the departments instead of telling me where to go. All retail businesses need moe employees like her. She made my visit very enjoyable.

    Anonymous 5/21/10 6:50AM

  • Was visiting kmart store n Mt Airy NC to make a purchase on a sales ad of Paula Dean cookware and they didnt have product so when Lynn Pratt store 9129 of Mt Airy learned i lived n Salisbury nc she called store manager micheal store 3852 n Salisbury to see if they had n stock. And they did they both went out of there way to help me. I will definately shop and recommened these 2 stores to anyone. very pleased! karen of salisbury nc...

    Anonymous 5/20/10 1:12PM

  • i would like to give Jared a stat for the great help he gave me today while i was shopping in store 9123, in the garden shop.

    towmaster 5/20/10 12:23PM

  • Good morning: I would like to recognize an employee by the name of Reynaldo from your Kmart store in Nogales. I purchased some garden furniture from that store last week along with some outside lights. Mr. Reynaldo showed extreme professionalism in the way he attended to my needs. He is very knowledgeable about the products in his department and andn answered all questions I had. Additionally, as I left the store with my garden furniture, I forgot to take the other items I had purchased. Four days later, i returned to the store to inquire if those forgotten items had been seen by an employee. It turns out that Mr. reynaldo had realized that I had left these items before, and had taken them to the service desk with the necessary information for me to verify that these were mine. I was very grateful that Mr. Reynaldo had taken the time to follow what I assume are your procedures in these instances. I appreciate this type of service. Thank you for your attention to this matter. My name is Frank Corrales, I reside in Rio Rico, Arizona.

    Anonymous 5/20/10 11:00AM

  • #3645 Angela Roach freindly cashier.. Very pleasant.

    Anonymous 5/20/10 10:02AM

  • I went shopping @ our local K-Mart Store #7029 in Helena, MT. John Osborne assisted me in checking my good out. He was very friendly, professional and absolutely helpful! He needs a "Kudos" for being such as asset to our K-Mart Store.

    Also, Tom Ewals, Asst Mgr., is the best! He is always so helpful and customer service oriented.

    I love our K-Mart Store and find wonderful bargains, as well as assistance for all of my needs when I shop there. Thank You for letting me comment on my great experiences while shopping @ K-Mart regularly!!!

    Sincerely,

    Pam Brown
    Helena, MT

    Pammysue7 5/20/10 8:25AM

  • I had excellent assistance from Marcia today as I needed help to get a storage container from the shelf. I was at store 4176. She was pleasant and very helpful.

    Anonymous 5/19/10 4:37PM

  • I was in Kmart store #9689 on May 15. I am 80 years old and I need help adding minutes to my Trac phone. Roberta who was working in electronics, patiently and cheerfully instructed me in how to do it, and,then made sure that I had successfully achieved my goal. This was not the first time Roberta has helped me. She always greets customers by name if she can and offers her assistance. She is knowledgable in regard to the store, products, and service policy. Roberta is an outstanding employee of Kmart.

    KLTY 5/19/10 11:32AM

  • it was very nice and the casher was very friendly

    steve 5/19/10 10:07AM

  • I WAS IN YOUR STOER 9123 EONLA PA., ABOUT TEN YEARS AGO WHILE ON VACTION FROM THE STATE OF MONTNA. I WAS LOOKING AT THE CHRISTMAS SECTION WHEN I SPOTTED AN LIGHT UP ANGLE FOR IN THE YARD BACK HOME. ONE OF YOUR FRIENDLY EMPLOYEES OFFERD TO HELP ME FIND ONE CLOSER TO HOME HE CALL MANY STORE AROUND MY HOME BUT COULD NOT FIND ONE. I WS GOING TO LEAVE VERY DISAPPOINTED BECAUSE I COULD NOT TAKE ONE ON THE PLANE BACK HOME, BUT THEN DON OFFERED A GREAT IDEA I COULD BUY IT HERE AND HE WOULD SHIPIT TO MY HOME THE NEXT DAY. WHEN WE ARRIVED BACK HOME THERE IT WAS WAITING FOR US. I JUST TOOK ANOTHER VACTION BACK TO PA. AND STORE 9123 AND WHO DID I FIND STILL WORKING THERE {DON] GRET JOB OF COSTUMER SERVICE. I WISH I COULD GIVE HIM 50 STARS FOR A JOB WELL DONE! KMART NEEDS MORE PEOPLE LIKE HIM IN EACH OF YOUR STORES. GO BIG K!!!!

    Anonymous 5/18/10 5:24PM

  • I would like to thank Jennifer R. for alway's being so helpful. she alway's takes the time to help the customer, she friendly & nice thank you again for beinging a great help you make shopping at kmart a pleasurer. ardis S.

    Anonymous 5/18/10 5:11PM

  • MATT AT STORE 9123 IS A GREAT HELP WHEN IM IN THE STORE ON A WEEKLY BASIS

    Anonymous 5/18/10 4:53PM

  • jared at store 9123 just one word "awsome'!!!!!!

    bigfish 5/18/10 4:50PM

  • I was in kmart today and had a person help me today.It was Marion # 47,in store 3288.She saw me looking for something and came over.I told her waht I was looking for and she took me to the item.She was evry helpful and polite.Please let her know that I am telling you this.
    Thank You Sandra Janes

    Anonymous 5/18/10 3:59PM

  • Just wanted to compliment NIck from store #7120 in Belle Vernon, Pa. He works in
    electronics and helped me with a microwave
    to understand the watts I needed to place the\microwave in a 21 ft travel trailer and
    also helped me with a crock pot question.
    He was so knowledgeable about all the products and is was apparent he really enjoyed helping customers a rarity these
    days. Sandra R. Kuch, WEst Newton, Pa 15089

    Sandy 5/18/10 3:45PM

  • Nicole gave good service at store 7425. She was pleasant and cheerful. No waiting time which is a big plus over WalMart! Thanks, Nicole.

    Anonymous 5/18/10 1:13PM

  • my name is wanda bentley I was at the peru kmart where christy doolin was very helpful by calling huntington kmart for me to see if they had these items I have been looking for with lighthouses on them for my bathroom she called and went thru 4 or 5 different people to see if they would hold them items for me and they said they would well my brother and his wife took me and the huntington store was very snoddy and rude after I got there and they didn't even hold the items for me and they only had one trash can and one rug and I paid full price but these items was cheaper in kokomo where I live. Just want you to know Christy was very helpful, but huntington's store is very rude with their customer's. Thank YOU to Christy Doolin at store #9030

    none 5/18/10 12:28PM

  • Yvonne, at store # 9074 couldn't have been more helpful. When I wasn't sure how I wanted to hang my plants, Yvonne made several recomendations,and even demonstrated a few options. Most box store employees dont take the time to assist customers like Yvonne does. Keep up the good work. Many Thanks.

    Yvonne 5/18/10 5:32AM

  • On Friday May 14th I shopped at the Kmart store In Kenton, Ohio ( # 7736). I went to the Jewelry counter looking for watch batteries. Kathy D took me too the location in the Food area( Why not in jewlery or Pharmacy?) to the location and assisted me in finding the correct battery. At most stores the employee would just point you to the area. I thanked Kathy D for her help . I think she needs to hear from her superiors for her outstanding customer assistance.
    Thank You
    Dave Rose, 9853 County rd. 39 Belle center, Ohio 43310

    David Rose 5/18/10 4:08AM

  • would like to thank kathleen severini from store# 7680 honolulu,hawaii. who is a very awsome emploee/ pleasant/patient/fiendly/ appreciate her service, she should get one of that customer service star.

    Anonymous 5/18/10 1:51AM

  • doug from 7323 helps me all the time when i want to tell you
    and about 5 min ago i left a eamil i did not say what store he was from

    Anonymous 5/17/10 7:26PM

  • Store #9338
    Had a great experience today at K Mart!!! The Customer Service something that you normally don't get. Sharon at the Return desk was more than helpful and was very friendly. Thanks Sharon for making my trip to K Mart a good experience!

    Anonymous 5/17/10 6:16PM

  • Store # 7064
    K-Mart on Walnut Ave. Dalton GA
    Employee: JD

    I would like to say that it was refreshing see someone with manners. This young man was polite and very helpfull. You don't see very many polite young people these days.

    Anonymous 5/17/10 11:40AM

  • I recently visited your store #7064 in Dalton Georgia. I was buying flowers and plants for mothers day. The young man's name that helped me was JD.

    adw 5/17/10 11:28AM

  • In store # 3269 Kmart employee Jeff Mc Andrews was very helpful in my finding information on different plant material in the garden section

    Anonymous 5/17/10 6:27AM

  • I love shopping at Kmart. The store is open early so I can stop on my way home from dropping my son at school. I was helped by a very nice employee today named Bud Powers! Thanks for all you do!

    sally moore 5/17/10 6:13AM

  • This is in re: to Linda employee #156 at the KMart store in Fremont, Ohio Store # 3784. She has been very patient with me in my search for the perfect bra. I have returned several after trying on and it got to be a good laugh when I would tell uh,oh here we go again. But she was very nice and patient through it all. She is definitely an asset to the store!!

    Dianne Wilhelm
    pickle1949@aol.com

    pickle1949 5/17/10 4:16AM

  • GREAT CUSTOMER SERVICE BY DOROTHY CRAIG AT KMART IN BURLINGTON IOWA....WHAT SHE DIDN'T KN OW SHE ASKED TO HELP MAKE OUR EXPERIENCE MORE COMFORTABLE.....

    Anonymous 5/16/10 8:45AM

  • Today at K-Mart #7488 I was really impressed with one of your employees named Gerald Collier at the Maui Store. He was every courteous, and responded to my question about a product in such a manner that I had to let him know that I thought it was a very good response, and most helpful.

    A Happy Customer

    Happy Customer 5/15/10 10:16PM

  • store # 3842
    julie

    did help my family very well and deserves 1
    5 star... bought $300.00+ on a summer pool

    marsha 5/15/10 7:54PM

  • Brandon Silvia Was very helpful. Polite, will to assite me in what I wanted


    Phyllis Allison

    Brandon Silvia 5/14/10 7:57AM

  • I went to the Hazlet NJ Kmart and I had an extremely sweet, pleasant and helpful cashier, her name was Maryanne. She was very patient with us when we questioned several prices and helped us find everything we needed. She made the shopping experience very refreshing because she was so happy and pleasant!!!!

    RobinT 5/13/10 6:45PM

  • i enter your store to search for a lawn mower and talk to Mr. Anduras (#4399 in silver spring). He was very helpful in explaining the difference between the mowers and of course w/his advice i purchased one. He was very courteous, patient, and very friendly w/me and he also took the mower and transfer it to my car. I want to thank him again and also give him KUDOS for his willingness to help an old lady in distress. I needed to let KMart know this warm reception i had experience. We need more people like him in all stores.

    Anonymous 5/13/10 4:28PM

  • i recently purchase a tv from store 4716 in rocky mount ths associate betty was very helpful in helping me find the wright tv for my bedroom she is a very kind person .

    manley1317 5/13/10 3:57PM

  • Martin was an very friendly and knowledgable employee at K-Mart Store #3749. He went out of his way to explain all the ramafications and different types of razors and their comparasions to other brands. Martin is an extremely valuable employee and I will certainly look for his help again in the future.

    Martin Porter 5/13/10 2:50PM

  • I recently purchased 20 car seats from your Oak Ridge store #4717. Daryl opened all the boxes of seats and helped load them in my truck, it was no small job. I was very greatful for his help and will definetly use that store again.

    cheltman@charter.net 5/13/10 6:32AM

  • Just wanted to let you know what great service I received at you Oak Ridge store #4717. Our service club distributes car seats and boosters that we purchase thru KMart. Lora Merical, the manager of childrens, special ordered 20 car seats for us when she did not have enough in stock at the current sale price. She made my job so much easier by her thoughtfulness and compassion for my mission. I will definetly be calling Lora for more car seats.

    cheltman@charter.net 5/13/10 6:27AM

  • I've had so many experiences with so many sales assistants in so many stores. Many have left me put off. However, on 5/11/10 I was assisted by Ms. Christina Ford from your Wabash Avenue store in Baltimore. Her kind, energetic, and exuberant help was very refreshing.

    The Mythbuster 5/12/10 7:54AM

  • Hello..My name is Dean H. and iv been shoping at K-Mart for years. Had a very bad experiance about 7 years ago but since have decided that they are a very good store. For the time being anyway. These people are very good with there P.R. #1. Denise #2. Lindsey196 #3. Andrea at store#7916

    Dean 5/12/10 5:13AM

  • When I went shopping last night on 5/10/10, an associate named Adam was very helpful. I was looking for some envelopes, and he pointed me in the direction. I found the items fast and efficient. Thanks to Adam, I will return to your store again.

    Kmart store number is 7488 in the Kahului area. Thamks for the shopping convinience.

    paradise gurl 808 5/12/10 2:28AM

  • I went to kmart to get shoes for my grandkids and met the nices lady working in the shoe dept.She helped me pick out what i needed and made it the most enjoyable trip to buy shoes i had had in a dept. store in a long time.She was very helpful and I will continue to shop there.Her name was Bernice Erwin and works at store #3408

    DRFreeman 5/11/10 4:51PM

  • I was at kmart in bloomingdale illinois,I purchased a cooler for the summer along with other items and your employee Diana parrales was very helpful in giving me instructions in finding what i was looking for.associate #433,store#3914

    Anonymous 5/11/10 1:20PM

  • Store# 7165 - Attention: Customer Service'

    I was in my local KMart last week and was looking at lamp shades. I had the dimensions of exactly what I needed and a crude little picture so I knew exactly what to measure. I was looking at every shade they had when employee Yvonne Neri walked by and asked if she could help. I showed her my little sketch and we started measuring everything in sight. . . including existing lamps with shades on them. She even checked in the back storage area without success. She was so pleasant and tried to help me but, the store just didn't have my size. I feel that Yvonne went the extra mile to help me and should be recognized for it. You don't find too many floor employees who don't go find a place to hide so they don't have to help shoppers. Yvonne is NOT that type of employee. . . and I'm so glad she approached me that day to help!

    Thank you for offering this site for shoppers to let you know of an exceptional employee.

    Anonymous 5/10/10 12:09PM

  • Sometimes I just "cruise" through my Kmart store to see whats new. I often see a familiar face. Chris Lenz is always knowledgable and helpful, many times suggesting something I might be interested
    in. Sometimes I go looking for her!!!

    store 3866 5/10/10 9:20AM

  • KMART Store #9564 Dickinson,ND Sheryl was
    very professional and helpful in ordering tv's for our business.

    Thank You

    PS She even helped load the tvs!!

    Cowboy Inn Motel 5/9/10 8:26PM

  • Thank you for your help to Sheeill Brown Store # 7032. She went beyond the service in helping my husband and I. Again, Thank you for the kindness and assistance given.

    Mess 5/9/10 4:47PM

  • Yesterday afternoon I entered Kmart # 3563 in Winter Park Fl. to get a Mothers day gift.
    I was approached by an associate whose name tag listed her as Sandy Mahoney Assist, Manager offering to help me. If all Kmart employees are as helpful and friendly as Sandy then they are moving in the right direction.

    Tony 5/9/10 12:22PM

  • The other day in a hurry and your sales clerk Georgia Winegardner was so kind to give swift and affictinate service from store #4772

    Anonymous 5/9/10 9:41AM

  • On May 8, 2009 I returned two bathroom rugs that were coming apart after the first wash.The store is in Casa Grande #9101. Judi at the service desk was very busy but quickly said hello and that she would be right with us and she was. Judi is most pleasant, professional and very helpful. Judi has taken care of several large purchases for us in the past and she is always so patient and kind. She is a true assett to your company. Judi is one of the reasons my husband I keep coming back. Your customer service in that store is superior.
    Thank you Judi for doing an outstanding job giving us the 5 star service.
    Louetta

    lnleisenstein 5/8/10 10:44PM

  • sherry was an exellent by helping me find everything i needed..she is an awsome emploee..

    annita 5/8/10 9:44PM

  • Today my husband went to store #7353, Johnson City, TN to look for a "sling" chair. I thought everyone knew that a "sling" chair is one in a bag that you can sling over your shoulder. Evidently not! I asked the manager and he told us to look in the corner at the front door. Those chairs were patio sets and pool side chair, etc., not "sling" chairs. I stopped a clerk in an aisle and she told me the same thing. By this point, my husband was really tired because he has been sick and our outings are very limited. We saw the lady at the front door, Mattie Hedspeth, and asked her where the "sling" chairs were and she said
    "Oh, the ones in a bag that you take to ballgames?" Right on. She told us to look in Sporting Goods and there they were! Thanks Mattie, for a job well done. Whomever is over managers??? - Well, teach them to be more informed!

    Infrequent Shopper 5/8/10 9:24PM

  • My name is Vinny I went to store#9415 and just woul like to thank Nancy Stankunas for all the help and support she gave me at the Mahopac NY store the employees there are all very helpful I never had a bad experience at that store really never always got what I needed and if what I needed was not available the employees there always find a product similiar to what I need I always leave that store with a positive outlook keep up the great work thanks for helping me always Mahopac KMart the BEST in customer service to all...................Thanks again to NANCY STANKUNAS ESPECIALLY

    jetsjets JETS 5/8/10 6:33PM

  • Today I visited Kmart in my home town of Mahopac Ny.store #9415 to be exact I was wondering around looking for a Mothers Day gift I had absolutely no idea what to buy.I was greeted with a smile and a warm hello from an employee by the name of Nancy Stankunas what a wonderful young lady I mentioned to her that I had no idea what to buy for my mother for Mothers Day and I was aware that she was looking for a new comforter for her bedroom which is lavender in color Well Nancy stopped what she was doing hadnt even gotten her break yet to help me find a gift for my mother she found a beautiful country quilt yellow and lavender in color very pretty and cheery looking I asked her may I return it if she doesnt like it she said I could but when I came home I gave it to my mom and she loves it my mom is bed ridden most of the time due to one of her legs had been amputated 3yrs ago and to have such a pretty quilt on her bed thanks to the help of Nancy will keep a smile on my mothers face and I want to thank Nancy for the great help again and to mention if there was more people like Nancy in this wold it would be such a wondeerful place to live Thanks again NAncy Stankunas your help was deeply apprreciated and because of you I will visit store#9415 again so pleasent and everyone so nice and helpful HAPPY MOTHERS DAY TO ALL THE MOTHERS AT KMART #9415 THANKS AGAIN TOP NANCY STANKUNAS SEE YOU AGAIN SOON!!!!

    dentigirl 5/8/10 6:25PM

  • i went to kmart store 3216 in vernon,ct. helped by associate phyllis m. very helpful this world could use more like her

    doug 5/8/10 10:25AM


  • kmart pharmacy store#4156

    kathy, diane, and preston

    these are three wonderful people. i enjoy going to get my medication,because of the reception i receive. they are always happy and will do anything you ask them to do. they like to joke, and always have a smile for you, and i like that. its a joy to see them.

    dlbidder 5/6/10 5:38PM


  • store#4156
    dee boswell was at the service desk. i had a return,she was very profesonl the way she handled it. she had a wonderful smile. she really won my heart. that is the most refreshig service i had.

    Anonymous 5/6/10 5:20PM

  • I was looking all over for a particular outdoor patio set and upon seeing exactly what I wanted in an ad in the paper went to your store #7278 in High Point, NC. It was either sold out or not available. Upon seeing my disappointment, your associate, Sandra Adams, immediately went to work calling nearby stores to find one for me. She found one in nearby Greensboro and had it picked up for me so that I would not have to drive the extra distance. She went above and beyond the basic customer service I am used to. She deserves a 5 Star rating. It is people like Sandra that influence customers to come back to your store. I hope you do not take Sandra and other employees like her for granted. As you well know, they are a big part of your success.

    Thank You,



    David in High Point 5/6/10 12:22PM

  • I was in your Xenia, Ohio, for my sons graduation. Your sales clerk Tamara Davenport was very helpful and a pleasure. Say hey to her for me.

    Anonymous 5/6/10 9:25AM

  • Today at store #3575 in Madison Heights, Michigan I had the good fortune to be helped by Harold Ross II. I was with my 90 year old Mom in the electronic Department where Harold was working. Harold offered his assistance and answered our questions helping us with the correct decision to make our final purchase choice. Without his guidance and patience we would not have been able to be successful in concluding the right product choice to serve my Mom's needs. We were both impressed with his knowledge and skills and more importantly his willingness to go above and beyond in his service to customers. Thank you to Harold Ross II, a great asset to Kmart,from a grateful consumer.

    Anonymous 5/5/10 7:33PM

  • to who it may concren. my husband went to your stor in Statesboro Ga looking for a pair of shoe that i always get for work the safetrax. and could not fround at first so this sweet little lady came over and help him and nhis name is Charles, as charle swas looking for them Renee Hickman sak if she could help .Renee went out of her way to go beyound helping him. When i got home to shoe was the wrong so we went back to get nother pair and there was Renee and she went way way out of her way hepping us Renee was the greatest worker we have ever forund in that store. Please except all of thos for her Renee was number one never been so great of worker in your stoer.

    dortyjane 5/4/10 7:19PM

  • Recently my husband and I went to the Lakewood, WA, K-Mart (store # 4467) to look for a microwave oven for our new cabin. Linda Wescott was busy with a merchandising job,but found time to help us and was so pleasant! She went out of her way to make sure we found what we wanted. Thank-you, Linda!
    At the cash register, Melvin Reese (#51) showed himself to be mature and capable. He ran our purchase through without a hitch; even though other cashiers could not.
    Thanks to both.

    Rosemob Bombs 5/4/10 6:45PM

  • I want to thank kaye james in store #9154 she went out of her way to help me find what i need in the stop she made sure i had what i needed and i really enjoy her help

    csselleck05@aol.com 5/4/10 6:31PM

  • i want to compliment dawndra who works in store #3620 in galesburg, il for her help and friendliness. i am disabled and 71 years of age and she really helped me find everything i needed. thanks very much.

    illinipick 5/4/10 10:34AM

  • Max in the Kmart Somerville, Ma. Store #3486
    Helped myself and my Mother in law all in the same day with moving a very large patio set. His dedication to his job should be applauded and his customer service went above and beyond. The man deserves a raise.
    Thank you does not say enough.

    Anonymous 5/3/10 5:11PM

  • My comment is regarding Michael in Grass Valley CA Unbelievable Customer Service. He is ALWAYS there, ready to help with a big smile!!!

    He has gone above and beyond the call many times over the years!!!

    Anonymous 5/2/10 5:42PM

  • I was very impressed in the way that two of your employee's helped me! I had called about a certain area rug that I wanted to purchase. One of the women (wish I could remember her name) took it to the service desk and Melissa N. at store #9385 held it for me approx. 45 minutes untill I arrived to purchase the rug. Not only am I very pleased about my purchase, but these two women need to be praised for the great job that they are doing for your company. I truly appreciated their kindness to me. I'll be back .... as always :) Debbie

    Debbie 5/2/10 4:57PM

  • A nice young man by the name of Tyler helped me in the garden dept. with my flowers recently. I appreciate Kmart having friendly employees.
    Store # 4718 Pam

    Anonymous 5/2/10 3:28PM

  • mandy madden at the kmart in macon ga on tom hill went beyond requirements to give me exceptional service ef taylor

    tom hill 5/1/10 5:51PM

  • Store number 3009--------

    Employee Rose Cook saw our frustration and stepped up to be very helpful. We apprecaite her attention and her service.

    Phyllis

    Anonymous 5/1/10 7:32AM

  • Yesterday,I visited store#7713 in Edgewater, Maryland and had the pleasure of meeting Chase Southwick. He assisted me with my purchase of a patio table and chair set. Chase went above and beyond to assist me in my purchase. He had a very pleasant attitude and further assisted me in getting the items into my vehicle. He did everything possible to include removing the table from the box it was packaged in to ensure that we could get it into my vehicle. Chase couldn't have been nicer and more helpful. He is an asset to the Edgewater K-Mart and I feel lucky to have had his assistance. He is an awesome kid that deserves recognition for a job well done.

    Lucky Me 4/30/10 7:37PM

  • when i went into the store#4317 i meet Billy Phillips who guided me to the proper location. what i wanted was the Lipton Green tea. then i need some hardware and again Mr.Phillips was there to help me. you need more people like Mr Phillips that care about the customer.

    curtis 4/30/10 5:27PM

  • Kyle Hartranft helped with acquiring the steel curved pergola which is a very hot product. I called and asked if any came in that day, Kyle checked the back room and had it waiting for me at the service desk when I arrived 30 min later. He and another young man loaded it for me. We've been trying to find this item for 2-3 weeks in stock.
    Kyle gave me a card with his name and store #3551, apparently there is a special place to recognize employee performance. Please make sure Kyle gets his star. Thanks!!!

    me 4/30/10 1:20PM

  • Tammy Piolihska in store # 7042 in the garden department could not have been more helpful and plesant.

    Anonymous 4/30/10 10:34AM

  • I absolutely appreciate Dixie, she is so friendly and positive. She is always smiling and It makes shopping at k-mart so pleasant. Store number 7029, Helena, Montana.

    Anonymous 4/29/10 4:10PM

  • At the number 3876 store, Bailey Harmon asked if I found everything I needed. She also was pleasant and friendly and SMILING!!
    WOW-can't beat that.

    Anonymous 4/28/10 8:25PM

  • Yesterday- I was in the store #3876 in Athens Tn. Thank you,Colby, in electronics. I found exactly what I needed, and it Did not take Me forever to find that movie. My daughter was thrilled! Thank you for All the help with a smile to boot!

    triscia 4/28/10 8:20PM

  • Kmart/Lewistown MI#4772 cashier Georgia
    was very pleasant, helpful and curtious. She is overall a wonderful cashier.

    Anonymous 4/28/10 6:29PM

  • Was serviced at Jewelry counter by Cecilia Wolf at Store #3628, she gave be excellent care and service, extremely helpful with Mother's day gift shopping. She gave 100% great customer service. Thank you

    Alice 4/28/10 11:11AM

  • Kmart/ Warren, MI #4204. Cashier Toni Caruso
    was very friendly and helpful.

    Anonymous 4/27/10 9:05AM

  • Kmart harrisonburg, va store#7032 sherrill in electronics met me with a sincere smile and friendly may i help you and she proceeded to show me the item I was looking for and explained the choices with a good knowledge of the products. she is a great asset to Kmart!! because of her I WILL be back again!

    Anonymous 4/27/10 7:18AM

  • David Kramp #51 at store 9772 in Gaylord, MI was the friendliest clerk I have ever encountered in a check out line. The service of all employees on the floor was also outstanding, they were helpful and happy!

    chris 4/27/10 5:04AM

  • On Saturday, April 26, 2010, I was in an extreme hurry, and Patty Spring from Store 7205, was a god-send. I would like to thank her again.

    Anonymous 4/26/10 6:46PM

  • at store 3876 there is a electron assoc. who has great sales experience and to my suprise a graduated computer tech. his name is zachary caylor he helps me everytime i come in looking for a electronic product and always tells me what i need to know about it whether its a computer part or even a video game.

    ichi 4/26/10 9:07AM

  • Thank you, Bailey Harmon, for your beautiful smile and cheeriness. Even at closing,with ease, you asked if I found everything I needed! this was at athens tn store #3875. I is very refreshing to have such a friendly cashier!

    Anonymous 4/25/10 9:17PM

  • At the Athens,TN, Store #3876, Mr.Colby Glass knew what he was talking about.I was searching for gift and he sugested a camera. That was very helpful. He showed me several brands,no pressure sales tactics either. He even showed me how they worked. I decided to get one for myself!

    anonamous 4/25/10 8:58PM

  • i went to the kmart in athens, tn this past saturday to return some stuff i had gotten. there was a young lady named anna waltrip she was very helpful and kind, this young lady really went the extra mile for me and my satisfaction. I hope people like this are truly reconized and rewarded in your company and for future reference this employee could sure teach some of your other employees in the athens store a few things about manners and customer service. and the managers of this store need more schooling this young lady new more than they did. thanks concerned shopper!

    concerned shopper 4/25/10 7:33PM

  • I shop quite frequently at the K-Mart store #4478 - located on Whitehorse-Mercerville Road in Hamilton Twp., Mercer County.

    I must give accolades to two young men: Donald (don't have his last name) and James S. #87 who work in the electronics,camera,tv area. Both of these gentlemen were just that, gentlemen. They really guided me with their knowledge of two cameras that I had purchased and was very satisfied with their service and friendly smiles.

    p.s. There is also a young lady named Nakeesha (sorry for spelling) who works in that area as well, she is also excellent.

    Thanks K-Mart for hiring these three fine people.

    Now the negative: This store (I must also include Wal-Mart stores as well) needs more considerate employees working there. Too often you are never thanked after you pay the cashier for your purchases.

    Thanks for letting me spout.

    retiredfrog 4/25/10 2:47PM

  • sonya at store 3876 was very busy putting out stock but she quit putting out stock to help me. the store needs more people like her.

    Anonymous 4/24/10 11:27AM

  • I was shopping at Kmart in Redwood City, CA, on sunday April 18, 2010. I had been in the store about 15 minutes and noticed I had lost my wallet. I started to panic because my whole life is in my wallet. so I started to back track and reverse my steps, but did not see my wallet anywhere. I even strted to look at the other customers strange thinking they had my wallet.

    I was very reluctant to go to customer service because I just knew no one had turned my wallet in, but I went any way. The first employee I asked if someone had turned in a wallet said she didn't know and asked her co-worker, her co-worker said yes. I imediately shouted was it a pink one? And she responded yes. The first employee said "you are very lucky" I said I don't know if I'm lucky yet, it depends on what is in it. And to my surprise everything was still in it. I was sooooo HAPPY, I couldn't believe it! Especially in this day and age!! I asked, who turned it in? She said Laura, who was a employee working the dressing room. I said call her over here. When Laura Carranza from store#4349 came over I hugged and thanked her, I tried to give her some money, but she would not accept it. She told me that she just wanted customers to feel good about Kmart and to come back. Laura takes her job very serious and is a honest person. In my opinion Kmart is very Lucky to have Laura Carranza as an employee!!!!! I hope they realize that!!!!! Thank You Laura, I will never forget you or what you did for me!

    Yolanda F 4/23/10 7:05PM

  • visited the rocksprings wyo k mart store 7107 very nice to go into a store where the service is so great .heather guin was very courteous and polite assisted me with all shopping needs.thanks heather.

    Anonymous 4/23/10 5:15PM

  • I was in store 4467 and I had the best customer service from your employee Lesa she was very nice and helpful

    lesa 4/21/10 3:44PM

  • I was instore 3428 and I was wanting buy a pair of clearance shoes, but one was missing for only size I could wear. Casey Beckman went out of her way to locate the missing shoe for me. This is the type of people that should be employed in your store. You have a very good employee. I hope you will let her know. Thank You

    Tari 4/20/10 11:22AM

  • store #7486 4/19/10
    for kurt mueller

    works at the cafeteria ALWAYS excellent serice
    today once again helpful service

    pauline 4/19/10 1:40PM

  • Shopped at Kmart yesterday Store #7680
    Sales Associate Mike Williams was very helpful in locating the item I was looking for. After walking around the store for a while I decided to forget about it and go somewhere else..until Mr. Williams approach me and asked if he could offer any assistance. Thank goodness for that it was located clear across the other side of the store.
    Mahalo..

    Anonymous 4/19/10 12:18PM

  • I was at K-Mart store 4886 and bought plants and needed mulch. I generally buy mulch at the Home Depot or Lowe's but this day I was tired and just needed to get 20 bags of mulch and go home. A young man named James #335 saw me looking at the mulch and instead of acting like he did not see me (like the other stores do) he smiled broadly and cheerfully offered to get my mulch! He would not let me load one bag!! He was extreamly polite, helpful and professional. Now that's the type of K-Mart employee I like!!! I'd like him to be recognized. Thank you

    Anonymous 4/18/10 4:40PM

  • I recently visited a Kmart store #4135, this particular day i wasn't feelling very well,i had my 6 month old grandson with me and i was unfamiliar with the store and the location of the items I was looking to purchase. There was a lady who came to my rescue she saw that i was lost and offered to help me find what i came to get.She also help quite my screaming little guy by making him laugh and suggested i give him his pacifier and that give me the break i needed. I'm not a person that takes time to go online a write coments but being in retail sales i appreicate Ms Pat Gaines for her help that to me was excellent customer service, which you don't find a lot of thess days. So next time my daughter asks me to baby sit i'm coming to kmart Pat I hope your working if he's crying again. Much Thanks A. Leroy

    big Al 4/17/10 9:52PM

  • I was recently at the Ashtabula, Ohio SuperKMart Store #4745. I stopped at customer service to return an item that was the wrong size for my ailing 93 year old mother. Your employee Martha Klein was very courteous and greeted me with a friendly smile and positive attitude. As I explained my problem she immediately put me at ease and even suggested an alternative style that would better suit someone in a wheelchair. She also went out of her way to show me where it was located in the store. You should be very proud to have such a valuable employee as Martha Klein. She deserves several "high fives" and kudos for her professional work ethic and the way she treats others with respect. She made me feel like part of the family. By the way, I purchased the alternative outfit. It was a perfect choice and looks great on my mother. It even helped boost her spirits, too. Now I tell all my friends if they have a problem at Kmart, to stop in at customer service and ask for Martha Klein. She will treat them with friendliness and respect and will go out of her way to help others.

    K B, a satisfied customer 4/17/10 7:48PM

  • Reese at the logan kmart store # 7423 was very helpful in finding a new watch battery and helping me find the right one. On April 17, 2010

    Anonymous 4/17/10 6:07PM

  • An employee at the North Warren, PA, Kmart store deserves a BIG applause for his politeness and uplifting attitude! His name is Chris Howard.
    His genuine friendliness certainly stands out in this kind young man.
    He needs to be proudly acknowledged for this and I'm sure he'll go far with his positive outlook.

    mckaren 4/17/10 10:31AM

  • Just wanted to say how helpful and freindly Rita Sequin of Kmart 7733 in Alpena is and always was in my visits there. She is the assistant manager and goes out of her way to help.

    Elaine MacKinnon 4/16/10 11:03AM

  • On 4/14/2010, I went to the KMart store in Holyoke, MA, Store #3433.

    An employee, Michelle Febus, was very helpful in my purchase of a new watchband. She took the time beyond what I expected to help me. Great Koodoos for Michelle. This kind of employee assistance is good PR for KMart. I have already told some elderly friends about her help; that's a good thing for KMart's reputation for customer service.

    The purchase was not a large sum, but she still took the time to help me.

    tdann1 4/16/10 9:53AM

  • At store # 9309 Mary Glynn was very courteous and helpful. Good Job Mary. From Merle Wing

    Mary Glynn 4/15/10 4:34PM

  • Hi I just wanted to express my thanks to your store in Lexington SC I think the #7616 Your store managers and the staff are always very friendly. I was looking for a cetrain item in your sales paper and they were out Jean the assistant manager assisted me with my ran-check and I just thought that was very nice of her.

    Thanks again

    Anonymous 4/15/10 7:10AM

  • I SHOPPED AT KMART AND WAS HELPED BY A GIRL NAMED JEANIE AT STORE # 3420 SHE WAS SO HELPFUL AND FRIENDLY IT BLEW MY MIND WHEN SHE SAID SHE HAS ONLY WORKED THERE FOR 4 WEEKS I HONESTLY TOUGHT SHE HAD BEEN THERE FOR YEARS...

    TAMMY 4/14/10 8:28PM

  • My mother and I were looking for hair products, we were unable to locate Treseme hair mousse, associate named Connie from the Oceanside CA Kmart, smiled at us and told us she was going to look in the back for that product, minutes later she came back into our asle with 10 bottles of the mousse and retilled the shelf. that is what I call Great Service!!!

    Anonymous 4/13/10 11:50PM

  • I am writing for my mother who speaks only spanish. at the OCeanside Kmart, associate named Connie was extremely kind and was able to show us to all our needs. after we purchased everything she smiled at us very warmly. Great Service!

    Anonymous 4/13/10 11:46PM

  • I'm writting this for my Mom who wanted to thank Gloria from store 3600 for helping her.Gloria was straightening the soxs when Mom asked her if she could help her find a bra that was on sale.Mom was greated with a friendly good morning & helped to find what she wanted.

    Anonymous 4/13/10 6:35PM

  • I am a care giver for the handicap & was shopping at store 3600 Sat. with a couple of the men I work with.Gloria the associate that assisted me was very friendly to me and the men I work with.She was a big help in getting what the men needed & also told me about your rewards plan to sign them up for.

    Anonymous 4/13/10 5:59PM

  • I was at K-mart 4022 and had a checker muna that was outstanding she was cheerful and helpful thank you I am new to town and was very happy to find a plesant store to go to

    players63 4/13/10 3:40PM

  • I was at Store #3441 in Davenport Iowa. I have to say, I had the best service I have ever had by a KMart sales person. His name was Adalberto. What a great worker you have there. He will go far in the working world.

    Anonymous 4/13/10 2:19PM

  • I was in store #3188 and Wendy in Electronics helped me to look for a CD. She was very freindly and helpful.

    Rhama 4/13/10 12:04PM

  • My Friend, Betty Hall & myself. were very pleased with the beautiful, delicous presentation of cupcakes we had purchased on 4/4/l0 at super kmart store #4937 , at Chillicothe , ohio . Our customer care ,person was Becky Carte in the bakery dept. We would highly recommend her & what a great job she did & was so accommodating. Everyone was very impressed how beaurtiful & delicious they were. Please convey this to her & her supervisor. Thank you very much.
    Betty L. Hall & Diane McDoanld 4/13/10

    Anonymous 4/13/10 9:48AM

  • I received outstanding service from Ms Kim Odom, Store 3289. Kim went above and beyond what I could have expected from a customer service representative. I am not a shopper; but she made it a pleasureable experience.

    Thanks Kim.

    Anonymous 4/13/10 5:50AM

  • I shopped at the 3389 Kmart store in Olympia and was helped by a very friendly and courteous man by the name of Kyle. I was looking for a piece of hardware for my PC and he knew exactly what I needed. I wished everyone was as helpful as Kyle, because of him I will keep returning to store 3389 Kudos Kyle

    Barb 4/13/10 1:18AM

  • I want to say that I recieved excellent coustomer service from Tammie at the 3389 Kmart store in Olympia, Wa
    She was very helpful. I'm am sure that she is an asset to her employer! Kudos Tammis

    Barb 4/13/10 1:13AM

  • store #4481 We shopped on April 5th, 2010
    We were at the customer service and observed the customers who were being greeted with sincere warmth of heart. It was a very busy evening and everyone seemed to be friendly and courteous. We noticed how the store manager Deborah Mitchell handled all the various situations with grace and kindness to all. It was impressive to see her friendliness toward everyone. There certainly was an atmosphere of unity and team work of which makes any shopping experience a rememberance of satisfaction. As already satisfied customers we can only expect further reports of such gratitude for the customer service and friendliness found at this location.

    Anonymous 4/12/10 11:38PM

  • store #4481 we shopped at this store
    April 5th, 2010 and as always this store remains a pleasant shopping place for our
    family. We were very graciously attended to
    by Sandy Buja #1021 in Jewelry. She is very
    polite and her courteous ways were greatly appreciated. It is apparent that she enjoys her work. We remain very thankful for her wonderful personality and her genuine desire bless her customers. We are very satisfied!

    Anonymous 4/12/10 11:08PM

  • Cannot reach your 5 Star Customer Service, so am commenting on the wonderful service at Kmart Store #4062 by Teresa Barber. She was wonderful and so helpful and I would shop with her help anytime!

    Mickey 4/12/10 7:46PM

  • Vanessa R. was a very plesant and polite cashier. her smile and kindness was appreciated.

    reko 4/12/10 12:00PM

  • store 9119 employee Tony goes beyond to help you in everyway possible

    Anonymous 4/12/10 5:29AM

  • Turner Johnson employee#7006 in HESPERIA, CA went the extra mile to help me get my choice of items off the shelf and help me check out and load my car.I am a senior citizen I was very impressed with this young man very business like yet impressive in his good manners and helpfulness Sherlene Ferguson

    shirley 4/11/10 11:53AM

  • Debbie R in Lady's wear store 4176





    It was a pleasure shopping at Kmart Debbie was very helpful in answering all my questions and I found everything I was looking for Thank you for having great employees at Kmart

    Paula 4/11/10 6:35AM

  • I received 5 star service from Candy Warren at Kmart #3556 in Elkhart, IN. She was knowledgeable, courteous, and was able to answer my questions. Add to that she was neat, attractive, and pretty,too. Such employees can only increase customer appreciation for the Kmart stores.

    Mr. Gale Merrick
    26404 Quail Ridge Drive
    Elkhart, IN 46514

    Anonymous 4/10/10 6:52PM

  • I go to KMart 7317 New Albany Indiana weekly. Pat the cashier is wonderful. She always has a smile and no matter how hateful people can be she keeps on smiling. Marion works the service desk usually.Today she had some hateful people trying to return a broken electronic item. They KNEW they had purchased the extended waranty yet it was not found in the computer. They were using an attitude the whole time. Marion just smiled and said don't worry we will take care of you. Go back and bring one up here it is still covered under the 90 day policy. She never stopped being nice while they were mean. I also use the pharmacy and Glen the pharmacist and Lola the assistant are top notch. Again always smiling and even offered a 10 off coupon for the transfered script. They walked up front to get me a coupon from the flier since I did not have one. A great place to shop. Love all the people there.

    Anonymous 4/9/10 5:37PM

  • I shopped store#4817 and I had a very nice and sweet salesperson n cashier in one her name is Kayla McCurty.She left the register to help me in jewelry n stayed to help find the item I was looking for,and then checked me out.It was when the store opened at 8a.m.and I thanked her for the for kindness and patience that she showed me.I've never had a bad experience in your stores here in Bham. Janice Austin
    Bham. Ala.

    mamajanice 4/8/10 3:17PM

  • I went to the Watertown Ct. Kmart today to by deck chairs and a gentleman by the name of Jeff #74 went out of his way to be helpful and find information on the product I was looking at. Plus, when it came time to purchase the product and load it in the back of my SUV, he was right there. Want to complement him on his manners and attention. Thank you, Jeff.

    Anonymous 4/8/10 10:56AM

  • I was delighted with Angie - Store #3748 helped me find a product I couldn't find. She was sweet and very personal in helping me find what I wanted. I believe that she needs a big pay RAISE.

    Doreen Norman, Hollister, CA

    Anonymous 4/7/10 4:58PM

  • I went to N. Versailles Kmart tonight to put a outdoor dinning set on layaway. I arrived around 6 but didn't leave till 8. I was told that they had what I wanted, waited at layaway for 15 minutes & finally someone finally came after 2 people were asked to help. Another 10 to 15 min wait, I was told no that they didn't have it & that I could get a raincheck. I went to the front 2 only be told no i couldn't get a raincheck cause the set I wanted was not pictured in the ad..I told her it was signed on sale, she basicially said sorry..never attempted to call back to garden to even check. I walked back myself, spoke to a young man named Zach. He rechecked the back another 15 min.& the chairs were there but no table. He then spoke to his manager & got me the rainchecks, but just when I thought the end was near. I was sent back to layaway to put the chairs on layaway and got a raincheck for the table. I felt like a yo-yo at the end of it. Couple simple phone calls & steps would have been saved. Honestly if it wasn't for Zach, I probally would of never purchases the set but he worked hard to get me what I was lookin for and in a timely fashion. After Zach was on board it took maybe 15 minutes to get me what I was hopin for. Thanks Zach you are a valued employee and should be respected and appreciated.

    Anonymous 4/6/10 6:26PM

  • I want you to know that I am very pleased with the quality of service your company provides, I have been in your store assisted by Zarui “Store#3834” and have to say she is one of kind who really cares about us , I am sincerely appreciates her extra help, patience, and the way she conduct the work, your company is fortunate to have a true professional as Zarui.
    Once again great support and thank you.

    Noosh Thomas 04/06/2010

    Anonymous 4/6/10 3:07PM

  • I would like to comment on employee Mario (#98) at store #4865. Mario was very helpful, pleasant, energetic (even after seeing him pushing carts in store on a sickingly hot afternoon. Kmart has a real asset in Mario. The next time I need assistance in Kmart I hope Mario is available to help me. Good customer service is hard to find, glad you have it in this gentleman.
    Thank You

    Faaassst 4/6/10 2:54PM

  • I SHOPPED AT K-MART IN RIDGECREST CALIFORNIA THIS AFTERNOON AND THE CASHIER SYLVIA PROVIDED EXCEPTIONAL SERVICE. WHEN SHE SAW ONE LINE WAS GETTING BACKED SHE QUICKLY MOVED IN AND OPENED ANOTHER REGISTER AND GOT ME OUT IN NO TIME. I LOVE TO SHOP AT K-MART STORE #3865 IN RIDGECREST, IT IS LESS CONGESTED AND BETTER LAID OUT WITH MORE INVENTORY TO CHOOSE FROM THAN OUR LOCAL WAL MART! SYLVIA IS ALWAYS FRIENDLY, HELPFUL AND CHEERFUL! SINCERELY, GERRY WALTERS

    ZKUS 4/6/10 2:48PM

  • Ms Taylor was really nice ,and very helpful.A very pleasant person to be working with the public.

    Grace Taylor 4/6/10 8:31AM

  • i just came out of my local kmart store and
    it was so refreshing to use their pharmacy. i was helped with the highest of
    efficiency and courtesy. this experience was
    so nice. cammie at store 7045 deserves a star on top of a star.

    Anonymous 4/6/10 8:09AM

  • My last visit to Kmart was very up lifting
    as I had a couple of questions and to keep
    me from running all over the store to try
    and find things the cashier that I had was
    very courteous and prompt with me which saved
    me a lot of time. It was the day before Easter and I was really in a big hurry thanks
    again to Lacita at Store 4341 and when you're
    65 years old you need all the help you can get. (CJ)





















    eugunia collins 4/5/10 6:25PM

  • Hope this act of KINDNESS REACHES THE CORRECT DEPARTMENT.

    I visited Kmart in Miami, Store #3615 on Easter Saturday.

    After having visited the Jewelry dept. with my elderly mother searching for some pearls for Easter Sunday, I accidently forgot my BRAND NEW BLACKBERRY PHONE, (with a two year contract) at the Jewelry conter.

    This dept.was so very busy with only one person serving customers and so my turn to wait was extremely lengthy.

    After I had already left the store, the young lady by the name of AIMEE, from the Jewelry Dept, called my house to inform me that she had found my BRAND NEW BLACKBERRY PHONE OF 1 DAY OLD.

    I WAS THE LUCKIEST PERSON in the world from since then.

    MS. AIMEE SHOULD BE COMPLEMENTED WITH COMPLEMENTS FOR HER HONESTY AND KIND ACTS TO CUSTOMERS LIKE MYSELF.

    Good Job Aimee and Store #3615 for your honesty at the Jewelry Counter.

    Anonymous 4/5/10 2:35PM

  • i went to kmart on easter sunday, an employe named Mee Yoke took very good care of me and i walked out buying a nice big TV, i would highly recommend her as a star employee

    deborah fascia
    santa clarita

    Anonymous 4/4/10 12:01PM

  • I would like to thank Chris at store 7182 in Sykesville, MD for his most courteous help in locating patio furniture for me and my wife.

    oldcodger 4/4/10 10:38AM

  • K-Mart Sles Person Frank Waltz at Store # 4373 in Lancaster PA did an excellent job on Saturday, April 3,2010. Frank helped us every step of the way in assisting us purchase a complete Patio Table, Chairs, and matching Umbrella. We entered the K-Mart Store wanting to just look at what was available, and Frank's expertise and knowledge of the product and accessories made the sale. All the credit goes to Frank Waltz. He made it happen. Excellent job.

    Anonymous 4/4/10 7:25AM

  • I would like to commend Ursula at store #4178, Tacoma, Wa. in the electronics dept. for her helpful, friendly attitude. She helped me when I looked at a new camera and patiently explained how it worked. She also recently helped my husband and I with a TV with the same attitude. She is a valuable employee for your store.

    Anonymous 4/3/10 9:25PM

  • Quinton Hayes went above and beyond helping me find the right patio furniture thank you

    Anonymous 4/3/10 5:22AM

  • I visited your store this week, the day after having same day surgery. It was a necessity. My grandson was going on a trip with the Boy Scouts and needed some things and my mailbox had been vandalized and I had to replace it. The service I got was extremely overwhelming. The young man that helped me from thing to thing went way out of his way to save me the need for much walking. He was fantastic. His name is BENJAMIN WEST from Store #3372. Please see to it that he gets recognized for his extraordinary helping of a sick lady. Thank you.

    Paml5 4/2/10 4:53PM

  • I was at Kmart Store# 7002 and got excellent advice on buying a TV from Vicky.Thank You Vicky!

    psnoyl@aol.com 4/2/10 4:51PM

  • Store 9528.A lovely young women named Jennifer went way beyond regular service for me.I was looking for a boys suit size 8 in the kingman store.She call to your store in Las Vegas for me and had them hold the suit for me.The suit is perfect and you made my grandson very happy.Thank you so much

    Anonymous 4/2/10 4:23PM

  • I was in the Fullerton store #3517 and could find noone to assist me. I asked Raymond in electronics to page employee to help me in housewares. He pleasantly did. After calling and waiting he came over to assist himself. I asked for an item that was not there. Raymond said I could get a raincheck and then realized he could also do that at his register and save me from waiting at customer service. He smiled, was pleasant throughtout, nothing was too much trouble. He explained to call if I didn't hear from store. Raymond certainly wasn't the usual lazy "I don't care" employee". Excellent worker, goes out of his way. Makes it a real pleasure to shop at KMart.

    Anonymous 4/1/10 6:28PM

  • KAREN WENT OUT OF HER WAY TO HELP ME WITH MY EXCHANGE9385 STORE #

    Anonymous 4/1/10 3:02PM

  • I am sending this email to inform you that i was recently, in your store #3154, and your employee was kind, patient, and helpful. Please keep her she is a keeper. Ms. Lakin is her name. Thank-you so much.

    dimples123 3/30/10 1:39PM

  • Kmart store - Missoula, MT - Store #3072 - sales clerk (Emily) went above and beyond the call of duty - very customer service oriented - will call upon her again for help if needed. Thank You, Thank You!!!

    C. Malcolm 3/30/10 3:02AM

  • we went to store #9608 and ASSIST. MGR MIKE'S SERVICE WAS ABOVE AND BEYOND AWESOME. EMPLOYEES LIKE HIM AND HIS SERVICE KEEP US COMING BACK.
    CHRIS RILEY

    chris 3/29/10 8:48PM

  • i'm so happy with the kmart store(3842)oakdale california,they have a fantastic costumer service but especially one person
    she work in jewelry and her name is Marcelina
    she's wonderful,always smiling,giving a exellent costumer service to me.
    i want tell you Marcelina thank you for be so nice and friendly person.

    wolfman 3/29/10 6:39PM

  • anna at kmart 7444 in topeka ks was very helpful she helped us find what we were looking for in ladies wear, even though she was working in the sport dept

    Anonymous 3/29/10 3:26PM

  • I have recently had a very, very great experience with (4), yes, four of your sales associates at the Martell, Ca. store. One greeted me at the door. They had a patio set on display that I was very much interest in. She answered all my questions with professionalism, but very friendly, with a lot of enthusiasm. I decided to by, but first wanted to check out difference in price for my old furniture. She went in and retrivied a cushion to compare to those that went with the new set. The end result was that I decided to layway the new set. She called to make sure someone met me in layaway. I had my next great experience with the young ladies there and the gentleman who sent back to make sure they had more sets. I was waited on like royalty. I usually have good experiences in this store, but these associates went above and beyound and I was truly, truly impressed. I ask for a supervisor to compliment them and they made the suggestion that I visit this website. They are an asset to your store and are hugely helpful and friendly. Needless to say, I am happy to be able to post this, so that it may be reviewed by many who have yet to make it a point to visit Kmart in Martell, Ca. The following applies to all (4) of your outstanding employees. I had a postion to train for financial instituion, so I feel I am extremely familiar with good and excellent customer service. This is for Store #3568. Associates names are: MICHELLE MORRIS, JEANNIE, JENNA, MIRANDA AND I almost forgot, DOUG. Continue the good work.
    Dee Norick, Pine Grove, Ca

    Deewud@aol.com 3/29/10 2:43PM

  • I wanted to leave a positive comment about Lisa from store #7185. Lisa assisted me in electronics when purchasing a music player for a gift. Lisa was very knowledgeable and helpful in helping me purchase what best suited my needs.

    Happy customer 3/29/10 1:53PM

  • miriam was very helpful at store 3667
    3/29/10 also very friendly good employee
    jean kilgore

    Anonymous 3/29/10 8:45AM

  • ruth was very personably,frendly/knowledgeable of her area and products.she was extremely helpful and efficient to me. RutH store#3240

    Anonymous 3/28/10 2:25PM

  • Friday 3-26-10 I was in your KMART store located in Pinole,CA. shopping for a dress and shoes for my daughter. My 11yr old and 2yr old were with me.I clipped my car keys to the cart as I always do, as my daughter spotted one of those 'kidfriendly car-carts'. We decided to exchange carts not realizing the keys were still attached to the first cart, we set off to do our shopping. It wasn't til we were at the check-out (1 hour) later I realized the keys were missing.I asked ROSE(employee) if keys were turned in she advised I go to Customer Service. No keys were turned in. When Rose realized my keys were not returned she took it upon herself to search for my keys. She took every cart apart from the cart storage area to search for the keys. As I was going up and down the isle with two unhappy children, Rose comes to me with the sound of jingling keys. She not only saved my day, she saved my sanity. I don't normally shop at KMART, but its people like ROSE that go the extra mile to make sure you do come back. Thankyou Rose and God Bless!!!

    Anonymous 3/28/10 12:25PM

  • Shopped at your store#7177 the other day and was helped by several of your employees. Anna, George, Chrystlie, Millie and Annette they were all very helpful and very nice. A very pleasant store to shop!

    Anonymous 3/28/10 9:30AM

  • On March 25, Sharon helped me locate a clothing item that was on sale, that i couldn;t find. very helpful.

    Anonymous 3/28/10 7:35AM

  • Bishop.Ca is a small town and I think we are Lucky to have just a KMart, (no Walmar ect) eveyone is always nice, and always help you with a smile, I would like to give a special Ataboy! to Jack at Store 7756. He is a older gentleman and I think hes great, Always greets you with a smile and nice comment. I had a product I wanted to exchange I had lost the reciept and when I walked in the alarm went of, they just laughed (they knew I hadn't stolen it)I couldn't exchange it without the reciept,I had gotten the wrong printer cartridge and without having the reciept I could only get the sme one. When I went to leave I said its going to go off again and Jack walked over and scanned it so it wouldn't happen again. I hope he gets some sort of reconignition for going over and above for me. THANKS AGAIN JACK!

    rockoutaline 3/28/10 2:03AM

  • My husband and I would like to extend our thank you's to your employee, Andrew at store#7471. This young man was not only helpful but very plesant to talk with. He answered all our many questions and when my husband became lite headed he went and found a chair for him to sit on. His attention to our needs both physical and product we were looking for will bring us back to KMart now.
    In conversation we asked Andrew how long he had worked for K mart. He told us he was a part time employee. We think you should seriously reconsider this mans employment and give him full time employment. He will bring you many happy contented customers. It is so refreshing to find a young person who will take time to educate an older person in the field of electronics.

    Russ and Jeanette 3/27/10 8:23PM

  • employee #1013 (sherry) is a 5 star employee because evrytime i come in the store she helps me find whatever it is that i need and then helps me to the front of the store....

    jbone8281 3/27/10 7:06PM

  • I give Eloise Mabe 5 stars for her great customer service skills.she does a fantastic job.she was so nice and helpful to me when I shopped in store #4757 today, march 27 2010

    Anonymous 3/27/10 11:51AM

  • I shop at the New Albany In store #7317 and I would like to give them a 10 star score. They have a very helpful employee named Ivan and I think he earns more stars to his ribbon. I can always count on exceptional customer service when he is working. I was looking for an advisted special and he walked with me to where the item was located. If all kmart employees gave the exceptional customer service that Ivan does, it would be great. Thanks Ivan for your decicated customers first performance.

    blueyes 3/27/10 4:36AM

  • went to your kmart store #7683 i needed some help and employee pj was so very helpful. ask where a product was located and she walk with us to thw product she is so nice and helpful

    Anonymous 3/26/10 10:51PM

  • Hello, today I shared an experience at your kmart store. I am a father of an employee and I shop there because all the girls are Always so nice and helpful they give indiviual service which is one of the wonderful things about the store. But today I saw somthing that really upset me a very nice young lady was treated very poorly by an customer for helping me. Now to my knowledge I always believe that kmarts is the company that displayed the best CSR mainly due to excellent one on one service this guy chewed this young lady out cause she simply stated l'll be rite with you while showing me the hunting equipment. Sometimes people cannot be satisfied, I really hope that Claudia in Home Applience is not effected by simply doing her job she was not rude and was not giving a chance to even help the other customer, do not let others allow you to lose the great customer service reps thank you so much for allowing me to vent and KMart is still very much one of the best stores there is.

    Shaterria Arnold 3/26/10 5:29PM

  • deb snyder was great about trying to track down advertised item that our local kmart was out of, @also looked into the possibility of getting a raincheck. She was super!!! Store #3664

    Anonymous 3/26/10 2:10PM

  • Laure, is a cashier at the Hayward K-Mart She did an excellent job of informing me about a new card from K-Mart that would give me extras . she is very well informed,and is an excellent cashier to deal with. The store she works at is #4457. Great Job!!

    Mrs D 3/26/10 11:13AM

  • Store 7182 in Sykesville, MD is the friendliest store in our shopping area. Every worker is polite and respectful to the customer. Part time employee Chris is always pleasant and helpful. He goes out of his way to help you.

    Jazzy Lady 3/26/10 9:48AM

  • i was at k-mart yesterday 3/25 and an employee ramona c. was helping me. she went way above and beyond "the call of duty" I was looking for some white jeans which ended up not being available. this employee was so helpful and courteous. k-mart is lucky to have such an employee as ramona c. this was in store # 3368 redlands, ca.

    Anonymous 3/26/10 9:30AM

  • Wanda at Silver Spring, Maryland Kmart. Very personable, knows what she is doing & does a great job (cashier). I enjoy going thru her line.

    krl 3/26/10 4:13AM

  • I'm pleased with the help from Tina Walters at the Alpena, MI store #7733, whether it be at the checkout or for help finding something
    or questions I may have about products.

    Tina Walters @ store #7733 3/25/10 7:23PM

  • Went to store in Va Beach 4997 and was checked out by Sherri Bishop. She was very friendly and interactive. She offered us the customer rewards card and explained its rather complicated advantages with a smile. She was friendly and efficient.

    Anonymous 3/25/10 4:14PM

  • Kmart store #4189, thought I was seeing double when I was helped by identical twins Connie & Carol Wolfe. They were friendly & very helpful & made my shopping experience nicer than usual.

    Glenda 3/25/10 12:02PM

  • I am a regular customer at kmart store #4812
    in South Attleboro,Mass. This evening I went to Kmart #4812 and I was looking for a tea
    kettle. I wasn't sure which aisle I would find it. I saw that an employee was extremely
    busy stocking the shelves, when I asked for his assistance. Ed immediately stopped what he was doing to walk sveveral aisles away,
    to show me where to find the tea kettles. I
    really appreciated the excellent service. I
    hope Kmart appreciates this valuable employee!

    Anonymous 3/24/10 8:08PM

  • I frequent Kmart #4158 quite often, and there is one employee who is always very friendly and very helpful. She always greets me when I enter the store, and she is very very pleasant! Her name is Sherri D.
    I'm also very pleased that you got the smaller carts. They are so much easier to navigate around the store, and usually large enough for my purchases.
    Thank you!

    regorlloh 3/24/10 8:00PM

  • I went to kmart in cristalriver to get a few things for my boat.The sales person that helped me was starr. she was very helpful and it is a very clean store. nice to shop in store #3874

    Anonymous 3/24/10 4:15PM

  • i was store #3996 the sales associate shelia
    was very customer service oriented by me being in retail as a manager i strive on customer service it means a lot keep employing good people like that LaGail Walker

    Anonymous 3/24/10 8:10AM

  • I was at k-mart in New Boston Oh,,, I wa Is buying a treadmill,,,, and I ask for help,, and a John,, that works with the security camera's was very helpful to me, kind and patient,,,,,, I give him a 5 star.
    Thank You

    Cat coop 3/23/10 3:04PM

  • On 3/22/10 Charlye Puryer went above and beyond customer service. She was very nice and helpful. What a nice girl you have working for you.

    Anonymous 3/23/10 8:26AM

  • Thanks so much for the excellent service I received last week form Gina at store number 3225. She was so polite and very patient even though there was a shortage of employees to service customers that day. Just wanted to make a "shout-out" to you to say "Keep up the great customer service!" It's a wonderful thing to see in times like these.

    Anonymous 3/23/10 7:27AM

  • At KMART store #7554, employee Mary in footwear was extremely courteous and helpful. Thank goodness genuine customer service is not lost in at least 1 store.

    Anonymous 3/23/10 5:06AM

  • I would like to thank Raul Munoz at store #4400 in Albuquerque, NM. I was looking for a trampoline for my children and the small town I live in was completely out of stock. I called store #4400 and spoke with Raul. He went and checked to see if they had any trampolines in stock, and they did. I forgot to ask if the trampoline had a safety net and gladly went back and checked again. I drove 45 minutes to pick up the trampoline and Raul brought it right up to the front of the store within 5 minutes of me being in the store. Raul had excellent customer service skills and was extremely helpful! Thanks Raul!

    Anonymous 3/22/10 9:11PM

  • I recieved wonderful customer service from Donice at the kmart in Lakeport, CA on Sunday, March 21, 2010. Store number 4819...employee number 52 is always very knowledgeable and has a great attitude.

    Anonymous 3/22/10 7:45PM

  • I want to commend Donice on her work performance on Sunday, March 21, 2010. I was returning an outfit that did not fit and she helped me find my size along with a few other things. She has a great attitude and is very knowledgeable.

    Anonymous 3/22/10 7:40PM

  • customer service has always been excellent at center 9819. I personally want to thank Pam, Gina & Kristen for being so understanding of my disability,also being so patience, as I have a hard time speaking. thank you so very much.

    Anonymous 3/22/10 6:03PM

  • I just want to compliment Blake at store #9630. He was very friendly and easy to talk with as I made my purchase. It is nice to know that people still consider us older folks important enough to strike up a conversation.

    Anonymous 3/22/10 4:57PM

  • My brother was in a bad motorcycle accident and needed inexpensive clothes to go home from the hospital (ECMC in Buffalo, NY)unexpectedly so I left to get him sweats, slippers and shirt. The cashier and two other workers helped me find an inexpensive pair of sweat pants when the one I had picked had been put in a clearance rack by mistake - I was under a lot of stress as it was and they helped make a bad situation much better - employee Natasha 118 store 3415. Thanks ladies.

    LN92576 3/22/10 4:36PM

  • I would like to commend Carleen at the Alliance, NE K-Mart Store #9319! I can always count on her friendly smile, helpfulness & knowledge of the merchandise in the electronics department!:)

    Kathey 3/22/10 11:06AM

  • My husband and I would like to thank George #87 at Store #7746 for all his help yesterday in helping us with buying and loading lawn furniture. George was eager to help with leading our lawn furniture into our vehicle and assisted with loading a box on top of our vehicle and he even went as far as to offer his own bungee cords (since ours were not long enough to reach across our vehicle. George is a true asset to K-Mart and we wanted to let you and George know that in this world where people most times do not have time to help others that George showed not just the great employee he is but a kind and considerate man he is. Hats of to you George and K-Mart for excellent cutomer service.

    Mr & Mrs Stinson
    Loysville Pennsylvania

    cstinson 3/22/10 8:52AM

  • I am very pleased withthe way Anita Trammollg greets and assist me every time I shop at store # 3877 Gloria Lantz

    Anonymous 3/21/10 3:32PM

  • I was at K-Mart store #3328 today I was looking for a certain kind of blouse for my wife; couldn't find it so Sharon looked in backroom for me. Found 4 different ones and bought them out for me to choose fro I bought all 4 colors.

    Anonymous 3/21/10 3:28PM

  • My husband and I were at store 7524 today and was very impressed by Paul Carlson. He was extremely polite, knew what he was doing and then some. He also called another store for us because they were out of the Wii fit board that we wanted to go with the Wii console that we just bought. Thanks to Paul, they held it for us and we went immediately to get it. Very knowledgeable. Nancy Powrozek

    Anonymous 3/21/10 11:52AM

  • employee mike weber store 3050 brick nj is one of the best sales person i have ever met .helpfu and kind and i do not have enough words to discribe the way he went out of his way to help me as a result of his help i spent a lot of money his clock #is 18

    jchadwick 3/21/10 4:48AM

  • I would like to comment on a employee, her name is Gayle Boyd at store #9625. I shop in your store all the time and her customer service is awsome. No matter what she really goes the extra mile for the customer, always friendly, and always smiling. That is so hard to find in most stores nowdays, and I can't tell you how much I appricate it. Workers like this will always bring me back to your store. Thanks so much, 3-17-10

    hard headed 3/20/10 9:11PM

  • Just had a positive experience at KMART Ottumwa, Iowa, store number 7161. Management of Harold and Kelly along with employeeBonnie handled situation with grace and professionalism. They made it a good experience.

    happy shopper 3/19/10 5:23PM

  • I was very pleased with the service I received this morning from Alfie at store #4470 He was happy to be helpful and directed me to my item.

    Anonymous 3/19/10 8:20AM

  • On March 16th, i was in K-Mart in Pensacola, Fla. # 4122. I was havivg a bad time trying to find a item and no-one to help me. I went to a check-out girl and she helped me out. You don't find that in the big box stores any more. Her name is Beverly,# 157. She seemed to be concerned about my shopping there and was very nice. She is the kind of people that makes things work. Thanks for having her there.

    kenparker60@aol.com 3/18/10 5:25PM

  • Store 7397, Phyllis in electronics was so helpful in putting a layawy in. She was very knowledgeable and even went out of her way to check for an item the manager said wasn't available in the color I was wanting. She deserves double kudos. The managerwasn't so helpful

    jkelly 3/18/10 1:55PM

  • i shop at the kmart in bourbonnais illinois all the time and i always seems to go to this one cashier line her name is lisa woodhall store #7525 she is a wonderful cashier, always greet the customers when they reach the line and when they leave just a beautiful person. this is all the time, even when im in another line nect to her i can see how she treat the cutomers. she is a very very very good employee.

    Anonymous 3/18/10 11:15AM

  • I do hope this is where I can give my
    5star compliment to LaVerne Jones, store#
    3206.
    I'm getting married in July and saw a beautiful pearl set. This young lady had
    only three on display and went out of her
    way until we found the 5 I needed. I thanked
    her and told her that she made one least task
    for me to get done. Thank you for having
    such caring people as LaVerne working for you. Sincerely, Beth Hardy

    Beth Hardy 3/18/10 7:19AM

  • I went to Kmart to get a battery for my watch. Mary Lou helped me. She was very helpful and plesant to me. I was just at Walmart and they told me my watch was a wind up watch. Mary Lou took the time to make sure if if was a windup watch or not.

    Anonymous 3/17/10 7:54PM

  • Carolyn S Store #3925 In Thomasville, NC

    Carolyn was polite and helpfull told me about the new savings card.

    JesseBenz 3/17/10 1:45PM

  • Janet 1009 at store 3555 did an excellent job helping me find a product yesterday.

    sprice 3/17/10 6:02AM

  • I am writing about Virginia Donna she was every helpful and helped me get what I need in your electronic department

    tricia60 3/17/10 3:10AM

  • I NEVER TAKE THE TIME TO COMMENT,BUT HE WAS SO VERY HELPFUL AND I AM ALSO IN THE SERICE BIZ!GEORGE AMBARTSOUMION-STORE#9389. WAS OUTSTANDING.VERY HELPFULAND RESPECTFUL.
    SINCERLEY,AMANDA FLAHIVE

    AMANDACFLAY 3/16/10 10:19PM

  • Customer Service person Betty #156 at the Kmart in Grand Forks, ND (#40220) did a great job when I exchanged a shirt for a different size. She was pleasant and efficient.

    Anonymous 3/16/10 6:57PM

  • We visited the K-mart in St.Augustine FL.Store # 7079. The employee that helped us went beyond the ordinary to help us in checking on a item and following through on getting a price for us. You don't see this help in many stores. Her name was Karen and
    her # 156. Thank you customer in St. Augustine.

    Anonymous 3/16/10 4:14PM

  • I am a sickly customer and when ever I need anything from Kmart I call Cheryl at store 3956 in Naples Fl and she has it at the service desk ready for my husband. She makes our life better. Michelle

    Steagles 3/16/10 2:39PM

  • At store 7736, Kenton Ohio, your employee Terri Clark is always helpful and pleasant.

    Tina Elliott

    Anonymous 3/16/10 10:25AM

  • My husband and I were at the Kmart store in Buffalo this past weekend. We were looked after by Eddie at store #4176. We wanted to buy a dinning room set (boxed) and were not sure it would fit in our car.(we're from Toronto) Eddie helped us for a good half hour. First bringing the box from the back, finding a measuring tape to see if it would fit. Opening the box to measure true size. Eddie was pleasant, polite, friendly and NOT one eye roll or shrug!!! I wish we could have that kind of attitude at home in the stores, even the adults could learn something. When we told the store manager how pleased we were, he kind of shrugged it off saying it was a challenge just to get these kids to come to work.
    Well.. I think Eddie deserves a giant pat on the back for a job every well done!!!

    Louise & Ray Speaker
    Toronto, Ontario

    louise 3/16/10 5:23AM

  • I noticed I was overcharged the night I purchased 5 identical items and went back the next night to confirm and get the purchase price corrected. I checked with a supervisor named Agnes. I want to say that she was very polite and handled the situation well. I like to say thank you to the employees that help me make my shopping at Kmart a great one. Store # 7478

    Anonymous 3/16/10 1:59AM

  • I shopped at the N Versailles, PA store. I was in a hurry and couldn,t find something. John Jackson came over and asked if he could help me. He was very polite and very helpful. It is store #4064.
    Pat Oswald

    grambo 3/15/10 3:07PM

  • Mike Gover is in store #7027 and we appreciate him baing there. We still shop at K-Mart and enjoy the store

    Anonymous 3/15/10 11:21AM

  • Jackie Banta of store #7027 has been a part of K-Mart store for many years. We look forward to seeing here whenever we shop at K-Mart.

    Anonymous 3/15/10 11:10AM

  • JACKIE BANTA IS A VERY GOOD CLERK AND ALWAYS SO HELPFUL AND POLITE. WHEN I GO TO K-MART i LIKE TO HAVE HER WAIT ON ME.

    Anonymous 3/15/10 11:04AM

  • I'm writing to give a huge compliment to a Customer Service Representative at the K-Mart store on Alameda Ave. and Broadway in Denver, Colorado. Her name is Devan, and she pretty much saved me from going to a 2 year-old boy's birthday party empty-handed today Sunday, March 14). I went to Church in the morning, and when I made the offering during the service I realized that I'd left the cash I'd reserved for a present at home by mistake (I don't use credit cards). I passed by the K-Mart as I headed toward the party, and decided to stop in hopes of finding an inexpensive present since I was already late for the starting time - and home was too far away to return and pick up the forgotten funds before the cake and ice cream was scheduled to start. I soon found an appropriate present that was only $5.99 - but I only had $6.00 on hand. I went to the customer service counter in hopes of a small miracle, and then Devan came to assist me. I explained the situation, and she immediately went to a register to get a discount ticket. She returned to the service counter, completed my transaction, and I was then able to get to the party in time to join in the celebration. So I just want to say thanks very much again for the extra friendly attention that I was given by Devan in Denver. My opinion is that she's an excellent example of a compassionate and professional employee - and I hope she's being paid what she's worth to the K-Mart organization. Thanks for the time.

    Hale Hilsabeck 3/15/10 12:03AM

  • I want to give thanks to MJ at store# 4095,for she was very instrumental in assisting me in finding various items that I needed for my kitchen.

    Veronica 3/14/10 5:39PM

  • Today I was in K mart in Fernandina Beach FL (store#7613)the cashier was Sam. She has the best customer service of all the people there. I will definitly will shop there again.

    ailehs 3/14/10 2:35PM

  • I would like to commet on Pam Krohn at Store #7399. I am 78 years old and I have never in all my life found a pharmacist who is more help and knowledgable than Pam Krohn. Hats off to Pam!!!!!!! She goes far and beyond to help a customer. Joyce Neu

    NMandy213 3/14/10 2:32PM

  • Chris at store 7182 is a true professional. He is courteous, helpful and well aware of the merchandise in the store. He always volunteers to take large puechases to my car.
    Shaquita

    Shaquita 3/14/10 12:23PM

  • I Had A Very Good Experience With An Older Gentelmen At The Glendale Kmart He Was Both Poloe And Very Friendly, Helped Me Select My Item's And Also Helped Me Carry Them Out. I Would Like To Sasy I Appericate The Good Coustmer Service.

    Anonymous 3/14/10 11:42AM

  • My husband and I want to say we were very pl;eased with Patrick, from store #4444 when we went in to buy a tv stand. He has always been very pleasant, smart and helpful. We do shop at Kmart a lot.

    Anonymous 3/14/10 8:31AM

  • i want to thank agreat employee at store #9547 in boone nc his name is justin and his help and eagerness to help has made me decide to shop for all my electronics at this store very pleased with overall experiance thanks justin

    asg 3/13/10 9:17PM

  • i want to recognise a definate 5 star employee at kmart store #9547 a young man named justin he works in electronics and his performance is a reason i would go back and shop again

    asg 3/13/10 9:11PM

  • Amanda from store 3600 was one of the friendless people I've came across in a store.She was very knowledgeable of her department and helped me locate several items I was looking for.

    Anonymous 3/13/10 6:43PM

  • Gloria from store 3600 was very friendly and helpful.My Dad is a big man and I was looking for size 4x for him.She showed me some nice shirts on the clearence rack and even found me a jacket on clearence that was his size.She's a great asset to your store

    Anonymous 3/13/10 6:21PM

  • I have been to Kmart store #3786 many times.I have needed help from your stock room alot! The item I wish to buy is hard to keep in stock. Employee #339 (Nate) in the Kmart store #3786, is a 5/star employee! Nate stops whatever he is doing and checks the stock room for me, time after time with a smile. It certainly is nice to see a young person care and do his best to help a customer.Employees like Nate is why I go to Kmart to shop!Thank you Nate!

    Anonymous 3/13/10 6:20PM

  • Thomas at store #3209 was very helpful. I bought my digital camera from him. He was very informative. He got my camera set up so I could use it right away. Thank you again Thomas.

    Anonymous 3/13/10 4:03PM

  • It was so nice to have a friendly young lady on the register. I needed help on a product, she called the dept and solved my question which was very nice of her. while in that dept. I could not find anyone any where.
    Amanda Greene was helpful I will surely look for her each time I go to the store # 7017 Roswell, N.M.

    scinelli 3/13/10 2:38PM

  • Kudos to Jonathan & Kyle (Garden Dept-Store #4961) who went of their way to locate items I needed that weren't on shelf or easily spotted. Items were found & brought to my cart after they searched storage, questioned supervisors, etc. And assistance was offered & given to load into my car. all done politely & courteously for this Sr.Cit.

    Anonymous 3/13/10 1:21PM

  • I was a customer in K-mart Store #4758 in Concord today.As I was checking out I had the pleasure of meeting a very kind and friendly Mr. Steve Howard.He made a point of being very helpful.This store is certainly lucky to have such a great employee as Mr. Howard.We need more individuals who take customer service seriously. Carole

    Anonymous 3/12/10 8:46PM

  • JI want to give my comment on your employee Denise #13 at store #4745.
    She was an excellant example of what
    a check out clerk should be. Very
    helpful making sure I understood my bill
    and all the credits I had coming. When I
    go back to K-Mart (often) I will be looking for her ailse. thank you for the
    opportunity to tell about her.

    Anonymous 3/12/10 6:24PM

  • Hi I went to the West Orange, NJ store#9413 I recieved outstanding service from your employee KJ. He went above and beyond to help my sister and I, I even offered to leave him a $10.00 tip for lunch he wouldn't accept it, he stated he rather i go to the 5 star rating and give him a compliment. I give KJ a 10 start rating

    cbyrdsell 3/12/10 5:41PM

  • I posted a comment on here but I forgot to say that the store I went too with the wonderful service was store #3167. That store by far is the best kmart I have ever went too.The stuff was so kind they gave me the best deal ever on a 50 Inch TV. Thank You KMART!!

    NicoleM 3/12/10 2:43PM

  • I had a great experience with kmart.I got a wonder tv for a great price.The store really made sure I got what I came for I got so much help an more the staff went out there way to make sure I got a great deal.

    NicoleM 3/12/10 2:27PM

  • Before Xmas, early Dec. I think, I was looking for a certain ball you could sit on and bounce. A clerk at Kmart in Tacoma named Annie C #125, took the time to research it and found 3 for me at another store. Also, a clerk named Sue helped. Bother were super and went beyond the call of the job. When I went to the OTHER Kmart on 6th Ave. Tacoma, for 15 minutes I couldn't get anyone to wait on me. Clerk saw me but continued chatting with someone. Not even a "just a minute". Annie and Sue at store "4467" should be commened. Thank you. Joan Imhof

    Joan 3/12/10 1:44PM

  • I would like to give Holly in electronics at store #9589 a five star rating for customer service. She was very, very hlpful and courteous. She went out of her way to make my shopping experience pleasant and enjoyable.

    Anonymous 3/12/10 12:08PM

  • I was shopping in store #7407 the other day and Garry Coykendall helped me in shoes. I am handicapped and she made my shopping easier for me. You could use more people like her

    Anonymous 3/12/10 6:29AM

  • I ran into the local kmart in a rush and i was having a bad day!! I was franticly walkin around lookin for a gag gift for a male co worker. An employee named Felisha asked me if she could help me... I informed her what i was lookin for and she led me to the perfect gift. She knew the store well.She was quick and efficent. All the employees were so nice. They made me feel at home . So when i went to check out the young girl at the service desk ( amy) was so sweet. I wish all retail stores had people like this. Good job ladies. The store in general was clean. Keep up the good job K mart in fernandina beach florida.

    MaryEllan 3/11/10 7:21PM

  • The customer service i recieved was awesome .. I have never had such friendly service and knowledgable customer service at any retail store. the associates and management were great . Fernandina beach florida is doing a wonderful job.

    Anonymous 3/11/10 7:03PM

  • I recently went into the local fernadina beach store and it was a very friendly location. i have shopped at many of kmarts and the employees were so nice. The employees know there store. offered to show me where the items i was looin for were. The store looked like it had just opened. It was clean and well organized. I will be shoppin there more often.

    Anonymous 3/11/10 6:59PM

  • I needed help and was glad to have Kelly Gill come to my aid. She listened to my problem and offered solutions. She waited with me when searching for the items I wanted, a call to another store took a long time to get answered. I really appreciated her help. (store # 3279) Thank you Kelly!

    Anonymous 3/11/10 9:53AM

  • at kmart 4367 your emplyee Richard Kim was most helpful and knowledgeable of your store and i think he really deserves a raise thank you a very satisfied customer

    Anonymous 3/10/10 3:26PM

  • I shop at store#3206. Rosa is the person I go to to help me. She is always friendly and helpful.

    Ollie 3/10/10 3:04PM

  • As a senior citizen I was very impressed with the customer service I received in the shoe department. The ladys name was Mary at the store in Howell #7554. Keep up the wonderful service. Thank you

    luckyseven 3/10/10 2:27PM

  • The lay-a-way service at store #3798, previded by Ms Shanta M. Boyd is the Very Best, she is very professional and very helpful. Thank You, Shanta and Kmart

    Anonymous 3/10/10 12:04PM

  • Just a note to say how pleasant and friendly Lynne Truong from the K mart store # 4054 cafeteria is. Always helpful and always makes you feel welcome.Service is an A+ with her. Truly a nice young lady.

    Anonymous 3/10/10 9:18AM

  • Phyllis Crowe is always friendly and very helpful whenever I or my mother come to the store #7127

    Anonymous 3/10/10 8:11AM

  • Ronnie Walker at store 4245 is definetly a 5 star employee Kmart is very fortunate to have him he was professional..courteous..knowledgeable employee and went out of his way to make My shopping in electronics a postive experience! Great Job Mr. Ronnie Walker!

    Anonymous 3/9/10 7:14PM

  • Wanted to tell you all, that you have an excellent employee with Roxanne #50 at store 4281. This employee is always curtious, friendly, very honest and always has a smile.

    Anonymous 3/9/10 7:08PM

  • Excellent reception and help from Shelly Mazzei #159, store #3582

    Anonymous 3/9/10 4:34PM

  • lynne truong store 4054 is always courteous

    and pleasant when i'm having breakfast with

    my coffee buddies

    xedkeys 3/9/10 3:52PM

  • teresa was very helpful and working hard last sunday when i was in. she was very efficient in getting customers checked out. there was only one checker. she kept smiling.

    Anonymous 3/9/10 1:47PM

  • Store# 7655

    Tammy rates 10+stars in my opinion. She could not have been more helpful. Not often do you receive the great customer service that Tammy provided. Excellent help and did everything possible to assist me.

    Joanne Kennedy

    jokenn12 3/9/10 9:14AM

  • i would like to thank dusie williams store # 9166 thank u for helping me in the clothing department, she was very kind smiling and stopped wat she was doin just to help me, find exactly wat i was looking for, thanks dustie

    williamp 3/8/10 11:24PM

  • i went to your store in galesburg il tonight to pick up a table chair set which as luck would have it would not fit in my car the stockboy jason said was no problem promptly cut open the box and loaded into my car making sure all pieces stayed wrapped and would not slide around as i drove the fofty miles back home. he was such a nice young man very polite and ready to please just wanted to let you know how much i appreciated his help. thanks again 3/8/10

    lois in kewanee 3/8/10 7:32PM

  • I was so happy to be served by Florence 48 in Jewelry. She was very thoughtful, courteous and kind in helping me find exactly what I wanted. KUDOS!
    She's a keeper.

    Carmen 3/8/10 5:58PM

  • I was shopping at your MahopacStore and your employee, Nancy Stankunas, was very helpful in locating items for me. It was a pleasure to find such a courteous and knowledgeful employee.

    Nancy Stankunas Store#09415 3/8/10 5:24PM

  • RE: Store #4196, Pendleto Pike, Indpls., IN
    RE: RE; Roberta, Electronics Dept.
    Re RE; Re; Multiple purchases (Pre-Planned &
    Impulse during initial sale progress.

    Roberta's service was a work of kindness and
    benefit to both K-Mart and myself the customer. Her day was challenged by the real
    differences of thought by my spouse and myself. Roberta displayed the highest of
    effort to serve the ethical requirements of her job, kindest of treatment to the customer, and complete her business services to the company.

    DocJim 3/8/10 9:46AM

  • Jeff is an employee at kmart store #4795.
    yesterday he helped me load a baby crib in my car. He is a very nice and polite gentleman.

    Deb 3/8/10 5:22AM

  • A while back I was in the Kmart Store in Medford, WI 54451 (Store #7656). I asked someone for help in electronics and the lady I found was extremely helpful. She gave me her name (Nancy) & store # and asked if I would go on line and let them know how they are doing. Well they are doing GREAT. Thanks, Jean

    Jean S. 3/7/10 5:02PM

  • i was at kmart on hickman rd .to return something ,i was treatde very good by 2 clerks at the return counter . there names were will and mirec that store is in urbandale ia thank you mavis bracelin

    mavis jean 3/7/10 4:17PM

  • We were in store #7409 3/10/10, Terri Colwell
    helped my husband with selection of a shaver.
    She was very helpful, and friendly. We shop there ofter plus getting our prescriptions there, and enjoy the store.

    wildhawk 3/7/10 12:36PM

  • I was standing in a long line with my arms full and the Deli employee named Suzy at the Bellingham KMART was calling people to her counter to help out the cashiers with the long lines. She was very helpful and friendly and helped me hold my items getting organized to leave the store. She had a helpful positive attitude towards her fellow workers as well as the customers. Kelly Jamison

    Anonymous 3/7/10 11:41AM


  • I was at the K-mart #4057 and Karen S. Helped me find three items that I was looking for. She was very pleasant and very willing to help me.

    carlson821@aol.com 3/6/10 2:20PM

  • Several of your salespeople have asked me about getting points, but Shannon Chamblee put it in such a way that I immediately signed up to join. She was MOST pleasant.

    Anonymous 3/6/10 12:24PM

  • i AM WRITING ABOUT STORE #3433. JOHN
    HEMINGWAY IN OUTDOOR PATIO FURNITURE WAS
    A GREAT HELP. I WANTED TO MAKE SURE HE GOT
    NOTICED FOR HOW HELPFUL AND WONDERFUL HE WAS
    HOWEVER, WWW.KMART.COM/5STAR IS NOT AVAIL
    ON THE INTERNET. IS THIS A SCAM? DO YOU NOT
    WANT TO KNOW WHAT ASSOCIATES ARE REPRESENTING
    YOUR COMPANY IN A POSITIVE MANNER. MR.
    HEMINGWAY WENT ABOVE AND BEYOND HIS DUTIES TO
    HELP ME.

    Anonymous 3/6/10 10:57AM

  • i am a frequent kmart shopper at our northside store in pueblo colorado. i have always recieved prompt and courteous service, however, yesterday i went to do some shopping and could not find the item i was looking for. i saw a young man straightening the shelves. the young man was very clean cut and dressed neatly with short brown hair and appeared to be about 19-20 years old. he stopped what he was doing and walked me to the area of my purchase, then stayed to make sure i found what i needed, he then ask if he could help me carry the item to the cashier. i did thank him for his help and learned that his name was scott but got no further info on him. i just want you to know how much i appreciate his help and his willingness to help a customer even though he was busy with his work.

    Anonymous 3/6/10 9:55AM

  • We had a very helpful employee attend to our needs, his name is Mike Roade #107 and he works at store #3555. Everyone we dealt with at the store was friendly and helpful!

    Anonymous 3/5/10 7:26AM

  • i would like to thank ninez ignacio for helping me find what i was looking for. Kmart at petaluma,ca 3501

    Anonymous 3/5/10 12:48AM

  • i went to kmart and Jessica Gilreath went above and beyond to help me find what i was looking for.this was at store # 7351 .i was looking for an item i couldn't find. she went as far as going to the warehouse in the store to see if she could find what i was looking for.but needless to say they were out of the item i needed. she was very courtious and polite in helping me . i wish a lot of stores had people like her. thanks to you Jessica. Ronnie

    zodicat 3/4/10 6:49PM

  • I was at your kmart store in Willow Grove 3117.
    I was looking at patio furniture.
    A really nice fellow waited on me.His name is Bill Donahue.He was of great help and very pleasant.
    Sincerely
    Sara E williams

    bipptab 3/4/10 5:44PM

  • well im a regular coustmer at kmart in burbank & i must say i always find very helpfull employees there i must give this one employee a 5 stars of excellent coustmer satifaction employees like her make your store look on top of your business!! a younge lady named crystal...she answer all my questions about a futon bed i purchased for my son she was helpfull in more ways then one keep up the good work kmart!>!!!!

    ms.Davis 3/4/10 5:35PM

  • Jeff was a big help to me in finding the merchandise I was looking for. He is a very
    pleasant young man He works at store #4795

    jessie 3/4/10 5:14PM

  • CINDY MILLER AT STORE #4275 HAS BEEN A BIG HELP IN MANY CASES, WHENEVER I NEEDED HER ASSISTANCE SHE HAS ALWAYS BEEN THERE FOR US

    BUSLERS 3/4/10 2:12PM

  • I had really good service from Jessica Gilreath at store# 7351 in Lancaster, SC. You really need more employees like her. Very friendly and helpful.

    Maggie 3/4/10 12:52PM

  • Mayra was a joy from the first couple words, starting at welcome to K Mart on,refreshing and know how to make a customer feel great,even though my day was not going so well. A breath of fresh air!

    dug4040 3/3/10 8:04PM

  • I WOULD LIKE TO COMMENT ON A EMPLOYEE NAMED NELLIE AT STORE 3106! IN MY MANY YEARS OF A FAITHFUL CUSTOMER, I HAVE ALWAYS BEEN SO DELIGHTED TO BE GIVEN EXCELLENT CUSTOMER SERVICE FROM NELLIE. SHE IS ALWAYS SO CHEERFUL AND VERY HELPFUL. AND IN MY OBSERVANCE OF HER SHE IS ALSO VERY ATTENTIVE TO OTHER CUSTOMERS. EMPLOYEES SUCH SHE MAKE IT QUITE NICE AND SPECIAL TO WANT TO RETURN AND TO ALSO TELL OTHERS TO GO TO STORE 3106 IF THEY ARE LOOKING FOR A PERSON AND STORE TO TREATED WITH SUCH IMPORTANCE. THANK YOU!

    Anonymous 3/3/10 7:52PM

  • Miranda #79 @#3888 is real helpful and very sweet.

    Anonymous 3/3/10 6:29PM

  • please thank the employee who helped me.. I'm in a wheelchair and its hard for me to get around. When i was in my k-mart in Hemet,ca
    i had a wonderful employee take the time to help me shop.most people see my wheelchair and don't even say hi, Farron was so polite and kind. she helped me find what i needed, she went out of her way to help me push my cart around i was able to do my shopping with her assistance,she is a very nice person.I will be coming back to shop here again
    sincerely, Linda Cross

    Anonymous 3/3/10 5:53PM

  • Please give Steven Bordeaux at KMart #9146, Great Barrington, MA special recognition. He always ackmowledges his customers,no matter how far away you are,and is very well-mannered. His positive attitude is always refreshing and his customer service has been nothing less than professional. Thank You, Steven!



    Joy 3/3/10 3:41PM

  • Please reward Calvin at KMart #9146, in Great Barrington, MA for his professional service. He is, without a doubt, very polite and courteous, and maintains a very positive attitude. I think that Calvin went above and beyond what is expected of him as a KMart employee. I definitely did not leave the store until he was satisfied that I was extremely pleased,and very happy with my purchases. I really think his service is outstanding!
    Thank You, again, Calvin!

    Joy 3/3/10 3:05PM

  • I would rate Barb at KMart #9146 in Great Barrington, MA very highly. She is extremely pleasant, polite, and cheerful. She is an asset to the customer service desk. (Her employee number is 322). She has told me that when she does not see me, she wonders where I am! Her greetings and kind words towards me have made any and all of my shopping experiences welcoming and special. Please do give her the special recognition that is truly well deserved.

    Joy 3/3/10 2:44PM

  • I had a great cashier today. I want to compliment Karen @ 7646 on her friendly disposition. She had me signup for a rewards card and explained all the benefits. That was great!

    SGT4065@yahoo.com 3/3/10 2:40PM

  • I big thank you to Ibon Zapien at store #3053. Very nice, friendly and helpful.

    Anonymous 3/3/10 2:32PM

  • I visit my local Kmart at least every other day. Be it for shopping,exchanges, or to use the Western Union service providied, I am compelled to say thank you to Janet Still. She sees me and my kids walk in the door and immediately is there to help. She recognized m loyalty to her store and prioritizies me and I never am left standing there with a question. She has even gone as far as to help attend to my toddler while I fill out forms for Western Union. She definately is an asset and goes above and beyond her job expectations to see that I always return.

    sonya.campbell 3/3/10 12:39PM

  • Debbie Cunningham at store #7067, is always very helpful when I shop there.

    #1 Grammy 3/3/10 12:16PM

  • Recenting I visited your store in Newport News, Virginia and made a purchase. Ms. Murties L. Frigson - Store #3122 - wiated on me. She was very pleasant and let me know about the Rewards Program. This was the first time I had ever been informed about this program. She was very helpful and pleasant. It is a pleasure to receive very friendly service in the retail establishment. She made my visit very enjoyable. Thank you!

    Sharron Shiflett
    257 Lou Mac Court
    Newport News, VA 23602-6816

    Sharron 3/3/10 5:40AM

  • James Day at store 3443 helped us with a printer purchase. He was knowledgeable and understanding and was the reason we bought at kmart. Thanks James next time remind the printer cust to buy the the connector from the computer to the printer. Got that at office max

    Stan Riley

    violaman 3/2/10 10:19PM

  • I wanted to thank Ms. Ranita Brown store# 3654 for her warm greetings, and help while i was at her store.

    reginalduscp 3/2/10 8:29PM

  • I commend Mrs. Pearl Hayes for the excellent Customer Service I received while shopping for bras for my Cruise to Europe. The bras that were on sale in my size were not on the floor. Mrs. Haynes stopped what she was doing and went to the stock room and came back with six different bras, all in my size. I only wanted two bras, but bought all six! Mrs. Haynes went the extra mile to make sure that I was satisfied and left with what I came for and more. Hats off to Mrs. Haynes for the excellent Customer Service she provided me.

    Nan 3/2/10 5:21PM

  • I was at the Marysville, Ohio store #7646 and wanted to pass on a compliment about the cashier that I had today. Her name is Karen. She was friendly and helpful and explained the reward program to me. Great gal!

    mommabear 3/2/10 4:54PM

  • would like to commend Brenda Doakes of tore 3169 for the wonderful job she does at this store, she is friendly and very helpful all the times i have been to your store.

    auntiholly 3/2/10 2:33PM

  • I shop at store #9761, it has improved so much in the last year & a half. I credit the current manager for the cleaner store & friendly service. Thanks to cashier Debby C. for the card about this site.

    valleygirl 3/2/10 10:56AM


  • Employee Mike at Store 3401 was extremely helpful. Found my item in the warehouse as there were none on the floor, and worked with me to put a very large box into my Honda. Went out of his way to assist excellent service

    Purchased Twin Bed 3/2/10 8:28AM

  • My name is Nicole H. and I would like to share my great experience I had @ the Kmart store #3879 in Braintree MA. I originally went to the store to purchase towels & attempted to use the 30% off coupon. At checkout I was told that I couldn't use the coupon because towels were not part of Home Decor.. This puzzled both my fried & I. Later on that night my friend called back to the store and spoke to a manager & she instructed us to return to the store for an adjustment. Two days later my friend and I went back to the store and a woman by the name of Evelyn #115 told us we were told incorrect information & fixed the problem right away. Evelyn was very helpful, delightful and patient with both my friend & I. She made sure we were satisfied & happy before we left the store. Thank you very much Evelyn, I wish there were a lot more customer service reps out there like you. I wish you the best... Nicole H. Boston MA

    NICOLE H. 3/1/10 7:25PM

  • Clint at the store on Evans and Clay has been on many different occasions helpful in finding things, Great attitude when approached and professional in every way. thank you Clint!

    Eddie

    sixstring1973 3/1/10 7:20PM

  • I would like to commend Jerry at Store
    #7133. He went well above and beyond what one would expect from a K-Mart associate. He not only found an advertised item that was not on display, but also helped me load in in my truck. My wife had spoken to him by phone prior to my going to the store today and she commented as to how helpful and congenial he was on the phone. #7133 should rightfully be proud of emploee Jerry.

    hjroll 3/1/10 5:25PM

  • needed a new pair of shoes the shoes were all mixed up ask rose #71 to help me and she was very helpful to me she help me fine the size i was looking for and i appreciate it very much. tina yerchin borrelli

    yellcat50t 3/1/10 2:24PM

  • I went to 2 best buys stores because my vcr went by by and I have about 70 tapes of my childern and home matters. The clerks at these stores said that there is no more vcrs
    to be had as now its dvds and blue ray and they made no mention of other alternatives.
    I happen to go to your store in Brick N.J and fell upon your associate "Samantha"
    clock NO. 54 Store # 3050. She was told the same as I did with best buys but she have me other advise that lead me to another machine that has a vcr and disc transfer. It worked and I am happy with the unit, so much that I
    order another unit as a back uo for the future.

    Anonymous 3/1/10 1:50PM

  • At store 9241, Angela Hayes went beyond her normal duties to help me.

    Anonymous 3/1/10 11:49AM

  • Store # 3888 I experience beyond great service from your employee Karon Osborne. I had bought a armoire in the box, which was heavy. Karon got another employee to load it and took it to cashier. She then helped me to load it in back of my pickup. I wanted to let you know how thoughtful and kind person Karon is.





    Anonymous 3/1/10 11:44AM

  • The clerks name is Kim. She went above and beyond her duties to help me find a gift for a sick friend. I would like to thank her for her help

    Anonymous 3/1/10 10:48AM

  • Irene and Cheryl from store 3286 went out of their way to help me find what I was looking for. It was nice not being told that if it's not on the shelf then we don't have anymore.
    They both are great employees for your company.

    Anonymous 3/1/10 10:18AM

  • I hope this is the 5star program. It's hard to find on your site.

    At store 3136 I will give a 5 star rating to emploee Judy #128

    Thank you

    russ 3/1/10 9:15AM

  • had great experience at k-mart in sayville , n.y. only because of a great guy in big mans section, glenn martin #3862, he stayed with me the whole time and helped in everyway, great personality besides, every employee should be like this guy................

    sidney37 3/1/10 7:30AM

  • Jean Ann of Store #9537 found the exact towels that I wanted. I collect things with butterflies on and she took me to the shelf and showed me where they were. That day I also bought ndse to the amount of $61. and I will be back in the store again.
    Harriet of Fergus Falls, MN

    Anonymous 2/28/10 10:52PM

  • Kmart employee Maria #1010 helped me out last week during the baby sell. I was looking for a stroller. The model I wanted was not on the floor and she was very helpful by going to the back and finding what I wanted.

    Sherry Meares 2/28/10 7:31PM

  • I shop the Kmart at the Rotterdam mall & have always met with friendly people that have been a help in every way.

    Jean Baker 2/28/10 6:33PM

  • I go to the Kmart store in my neighborhood fairly often and I am always happy to see Allen R Holmes on duty. He is always courteous and helpful. He makes my visit to Kmart a pleasure. Store #7416

    Alice Blanchard 2/28/10 3:50PM

  • I have been a long time customer at store #3228 in Phoenix Az. appx. 30 years,and your overall staff as been excellent,but there is one lady,who has always been a super sweet and a very informative employee,I always look to see if she is working,because she is the type of person I want to deal with,because I feel welcome and have excellent service.I have dealt with her for at least 10 years and she is great!Please thank her and thank you Kmart for having great employees and clean stores,and good merchandise!Her name is Nancy Dickinson.

    Michael Eshliman 2/28/10 1:14PM

  • Byron Johnson @ store 3925 was the best we have ever had at any of your stores. He was very knowledgeable, nice, pleasant and friendly. My husband and I gives him the highest 5 star rating.

    j 2/28/10 1:09PM

  • I purchased a piece of furniture on Feb 25, 2010 at store Number 7624.

    The associate was Dale, and I would like to thank him for his help, friendliness that he showed me. What was great that I was unable to carry the item to my car, and Dale didn't have to be asked to do, he just did it.

    Thank you Dale for the great help and you big smile

    D.R. Jones

    Anonymous 2/28/10 11:37AM

  • I want to commend several employees from store # 7223. they are Eric - Asst. Mgr., Jackie, Ada, and Shanell. They were all a big help to me in a recent trip to the store.

    Anonymous 2/28/10 10:48AM

  • We shopped at KMART Store#3060 in Mantua. Our sales person was Deanne.She provided helpful and courteous service.Deanne assisted us in purchasing our TV, and even stayed with us until we loaded it in our car.
    We are new to the neighborhood and will continue to shop at that store.

    Thanks,
    Lou & Jill

    lougovernatore@aol.com 2/28/10 10:32AM

  • I was in store 7098 today 2/27/10 and i had great service from linda.thank you. cancio t.

    Anonymous 2/27/10 8:43PM

  • Barb Hyska is a great person. she needs a star.store#9026.....Thanks. She is a 5 star ..Have a good day

    Robbie362 2/27/10 4:15PM

  • I would like to let you know I had a great shopping experience in your store 2/26/2010 rebecca 81 helped me to locate the irons not only did she help me she took me to the irons which saved me from searching the store looking. So I will be shopping your store more often 4749

    Anonymous 2/27/10 1:28PM

  • I LIKED TO SAY I WAS AT STORE 3028.2 SALES GIRLS WERE SO HELPFUL.PEOPLE COMPLAIN BUT IM NOT HERE TO DO THAT.THE 2 WOMEN LEE #12 AND KATHY#15 SHOULD BE RECOGNIZED ON THE WAY THAT THEY HELPED ME.I WISH MORE SALES ARE LIKE THOSE TWO.THANKS KMART FOR HIRING THOSE WOMEN.
    SINCERLY
    JEAN PICARELLA
    SHOPPING AT THE FEASTERILLE STORE IN PA.

    MRSCHURCH 2/27/10 4:28AM

  • Iwas in your store today and was looking for sheer curtains for my french doors and
    Patuoia, I think that's right. @ store #3820
    was so helpful good job I will always keep my
    money in Charlevoix, Michigan

    W.D.Baten C.E.C.

    wdbaten 2/26/10 6:45PM

  • I get better, more sincere service from my local K-mart staff than I ever do at walmart. So glad our local store proved itself and was chosen to remain open.
    Everyone there is very helpful.
    Thanx K-mart corporate!!

    onemoor 2/26/10 10:15AM

  • As I live in Colorado Springs I shop K-Mart store #4332. I also use the Pharmacy. The lady who works there is always very helpful. she has always been a big help to me. Her name is Joann S.

    jackiej 2/26/10 9:29AM

  • An employee in the towel department at kmart store #9819 named Alix Magana went way above and beyond assisting us. She is the best kmart employee we have ever encountered.

    Anonymous 2/25/10 4:16PM

  • Michael C Franklin at store #7265 was a very courteous and helpful checkout employee

    dolfamily@aol.com 2/25/10 1:33PM

  • just a note to the store manager #7354.I can ti the store on sunday,went through checkout #1 the young man that checed me out was very nice.I had to wait for a price he told me he was sorry that it would be just a moment.I would like to thank him for being so nice and polite. keep up the good work.

    Anonymous 2/25/10 1:08PM

  • A week ago my wife was in store #7486 and needed help locating a specific item that had sone on sale. The store was out of this product that she needed. She talked with an assiciate, ALVARO, who went out of his way to locate this item or to see if it was stocked in the warehouse section. Not finding it, he called a nearby KMArt and was told they had several. He then asked the other store to place these items aside for pick-up on the following day. All went as planned and this young man, Alvaro, should receive Kudo's for going out of his way for us.

    fogey 2/25/10 10:55AM

  • In the month of Jan. I shopped at your Kmart store in Shawnee Oklahoma store #9582,
    Dina Hardy was the employee that assisted me
    with my jewelry purchase ,a gift for my Mom, who is in a nursing home. I wanted something
    very beautiful ,and your best value. We looked at several pieces of jewelry and all of a sudden Dina smiled, and said " I HAVE
    TWO Pieces "!!!, a beautiful Bracelet the
    other A Beautiful Cross Necklace with my
    Mother's birthstone. Thank You,Kmart and
    Dina. Sincerely, Cindy Dodd

    Anonymous 2/25/10 9:14AM

  • Cindy from Ottumwa, Iowa 52501 kmart store was so very helpful, could you give her another star?

    Anonymous 2/24/10 5:35PM

  • My husband and i went to store #3654 with an exchange and we got excellent and courtesycustomer service from two very nice employees Bonnis & Tiffany we just want to say thank u very much for good employees.Mr&Mrs.C

    Anonymous 2/24/10 2:32PM

  • Store # 3418 My Wife and I went to this store to look at kitchen appliances. We talked to a salesman by the name of Albert Johnson and we must say how patient and knowledgeable He was helping us with our decisions on what we wanted. He did not hurry us or pressure us in any way.With his help we were able to make up our mind and leave the store with a feeling of satisfaction with our purchase of three large appliances for our kitchen. Albert is a great asset for Kmart........

    Anonymous 2/23/10 2:56PM

  • just last week i had a situation come up regarding my layaway at kmart on the northside in spokane washington store #4155. I had to endure a very rude associate in that department. I further contacted a store manager by the name of roxie. She resolved the issue very quickly and returned my money to me. She mad a very bad situation a very pleasant one. Honestly i wa not going to go back there until her kindness made me think differently. Thank you roxie...

    deb 2/23/10 1:07PM

  • I shop at your Kmart Store #3086. The employees are always very helpful, but there is one person who stands out. Her name is Jila Farotte. She is so very nice and helpful. She seems to make it a point when she see's a customer, to ask them if they need any help. She really seems to know her job very well. It is very important for a business to have a good image in the eyes of the public and Jila projects am excellent image for Kmart. She is really an asset to your company.

    Anonymous 2/23/10 10:56AM

  • Well, not easy to get to site part to report on customer service individuals. So, we will go this way. I will say though that to find an associate to help you was really difficult, but when she showed up, was very helpful.

    Store #......9582
    Name.........Mary Wooten

    She was a great help. Outstanding

    Anonymous 2/23/10 8:58AM

  • store 3831 please tell k mavis thank you for takig the time to fix chairs full of glue and scuff marks. she knew what she was doing and went out of her way to please me as a customer. the 3 chairs now look beautifull.she also made sure i got them to my vehicle safely by walking out ther with me and putting them in my car. thankk you again.

    Anonymous 2/23/10 8:39AM

  • After shopping at my local Kmart, Store #3785, I was anxious to let you know what a pleasure it was to have Connie (last name unk) take care of my purchases. She was very polite, patient, and took the time to solve a problem that I had with a particular item. I frequently shop at this particular Kmart, and have never had a bad experience with any of the cashiers or managers. They have (all) always been friendly, courteous, and may I add neat and clean. The store also looks good!! Please recognize the employees at Store #3785 in an appropriate manner. Thanks much.

    Rodeo 2/23/10 7:46AM

  • When I shopped in our Charles City Kmart, I couldn't find a product I needed. I approached a busy worker who had an entire pallet of merchandise to stock. She never hesitated to drop what she was doing to take me to the product I was seeking. I was very pleased that she was so helpful and that she knew the merchandise so well. Customer service is a valuable asset that has gone by the wayside in many stores today. I am so glad that we have it in our local store. Diane B. is the worker I am thanking. Thanks, Diane.

    Anonymous 2/23/10 6:48AM

  • Hi, I would like to comment about the great service I have been given By Mary Ann. She Has been there for years I am told. Only In the jewelry Department For the last 8yrs. She is so pleasant an knowlegeable with all of the transactions I have been envolved with. I have shopped at this KMart For the last 5 years. She is a delight to do buisness with, and a profit to your company. Her store # is 3286, and employee# is 20. Please give her a big thumbs up from me.My Thanks, Laurie Ruff

    Anonymous 2/22/10 10:27PM

  • I was in the Athens Kmart today and I would like to recognize Shantara for her outstanding performance She was all over the store she helped me in layaway and when I got to the front checkouts she was also up there checking out kmart needs more assocates like shantara

    Anonymous 2/22/10 8:43PM

  • I had a very friendly lady her name is Judy in the sports dept. in store #4448. I think Judy was more considerate than the girl Angela I think that is her name at the customer service desk My opinion Judy should be there at customer service. I am from Mass and had called to see if the NH store had it and they did this was my first time in the store and if it wasn't for Judy I don't think that I would ever return again since the young lady at the customer service desk was absolutely USELESS! Thank you again Judy

    massgirl 2/22/10 6:41PM

  • I had a lady named Judy at the store in Salem, NH..she was excellent better than the customer service girl at the desk she was no help..But Judy in the sports dept. was great she should be at the customer service desk. Thank you Judy for you help!

    annonymous 2/22/10 6:35PM

  • I would like to commend Maude Conant #38 at store #4435 for her helpfulness and friendliness. Besides doing her job she helped my husband find me (and me him) when I was waiting for him at the lunch cafe and he wasn't able to see me behind all the signs. She went way out of her way to be of service to us. Also, she introduced us to the rewards program, which we hadn't known about.

    Anonymous 2/22/10 11:58AM

  • Wonderful service from Betty Head store #9549 on 2/22/10. Very pleased with her service

    Anonymous 2/22/10 10:38AM

  • My experience at K Mart was very helpful. They had just what I was looking for. Robin was very helpful and even gave me her opinion on what I was looking for and doing. She was very polite and courteous. I love to interact with people like her. She gave her suggestions but was not pushy in my decision.

    Anonymous 2/22/10 10:04AM

  • JENNIFER HARRIS, IS ALWAYS HELPFUL AND FRIENDLY EVERYTIME WE HAVE A HOT WHEELS COLLECTOR'S EVENT, IS VERY KNOWLEDGABLE OF THE HOT WHEELS, AND IS WILLING TO HELP NEW COMERS, THANKS JENNIFER FOR ALL YOUR HELP. STORE #7719.


    SINCERLY, JOHNNIE SYKES

    Anonymous 2/21/10 4:43PM

  • Thanks Susan and Karen for putting on another great hot wheels event in Bellingham, Wa. Store #3133. Everything ran smooth as usual.

    Anonymous 2/20/10 5:17PM

  • Your Manager Matt at the Pleasant Hill Store #3053 is a true Manager.
    He listnes to his customer like me and resolved the issue immediately. Whereas the cashier leaves a lot to be desired.

    Matt is an excellent Manager you should be proud of him. This is th

    eD o'dONOVANe first time I had an issue with Kmart and he resolved it.

    Anonymous 2/20/10 5:04PM

  • Store # 4122 you have a great employee
    named Donna.I was making a purchase when
    I noticed the price she rang up was not
    the same as the one posted at the site of
    the product. She checked it out and find
    out that it was put in the wrong place.
    She then made a phone call and I got the
    product for the price posted at that site.
    Thank You Donna you are the best!










    Barbara 2/20/10 7:41AM

  • #3278#Ijust came from this store everyone in the store was very wonderful to me. i will shop there again. ialso was helped by a very pleasant and wonderful person named Ron Neels.. I give this store 5 stars.

    zola clemmons 2/19/10 3:15PM

  • THIS IS FOR STORE #9462.
    I WOULD LIKE TO COMMEND A SALESPERSON BY THE NAME OF AMANDA. SHE WAS SO VERY HELPFUL WITH GETTING US TO A CASHIER NAMED PATRICK. WE HAD AN ORDER OF ABOUT $500. IT WAS ALL IN CUSHIONS FOR THE SUMMER. WE PUT THEM UP FRONT BY THE SERVICE CENTER, WHICH WE WERE TOLD WAS FINE. WE CONTINUED TO SHOP. WHEN WE WENT BACK TO THE CENTER WE ASKED ABOUT A CREDIT CARD AND THEY WERE VERY EXCITED, BUT THEN WHEN WE DECLINED GETTING IT BECAUSE OF THE LATENESS OF THE TIME FOR A DOCTOR'S APPOINTMENT WE ASKED IF THE ASSOCIATE, NAMED CHERISH,COULD PLEASE CHECK US OUT HERE AS WE HAD 3 CARTS AND IT WOULD BE DIFFICULT TO JUGGLE THE 3 CARTS WITH ONLY TWO PEOPLE. AT THAT POINT CHERISH SAID SHE COULDN'T CHECK US OUT AT THE CENTER. SHE WAS VERY NASTY WHEN SHE SAID IT AND WATCHED US TRY TO PUSH 3 CARTS. AMANDA THEN HELPED US OUT BY ASKING PATRICK TO TAKE US QUICKLY. PLEASE SAY SOMETHING TO AMANDA AS SHE NEEDS TO BE COMMENDED FOR "STEPPING UP". I REALLY FELT LIKE LEAVING THIS ORDER AND NEVER GOING BACK TO KMART. IT WOULD HAVE COST YOUR COMPANY ALMOST $500. MY HUSBAND IS A STORE MANAGER FOR BED, BATH AND BEYOND AND ALL THEY HEAR ABOUT IS BAD THINGS. I AM TELLING YOU ABOUT A GOOD THING---AMANDA. IT WOULD BE HELPFUL TO YOUR COMPANY TO SPEAK TO CHERISH AND EXPLAIN THE NECESSITIES OF GOOD SERVICE EVEN IF IT MEANS A LITTLE EXTRA WORK.

    JJ 2/19/10 11:47AM

  • Jeannette Stacheaki store#3602 is a 5 star plus customer service employ,I'm always greated with a nice smile and a good day attitude and very knowledgeable of the Rx department. Rick

    Rickochet7mm@aol.com 2/19/10 8:35AM

  • Thanks to Cyril Botelho for helping me on February 16 take my large purchases from the store to load them into my vehicle in the parking lot. Cyril is an employee at the Lihue, Kauai KMart #7682. He was patient and good humored throughout the endeavor.

    Mahalo, Kimo Priebe

    diegoprieb 2/18/10 5:18PM

  • About a month after christmas, my 6 yr old son's skateboard wheels just broke off. He was so distraught that Santa had brought him a defective toy. I told him that Santa Claus has an agreement with K-Mart to return items there since Santa is off now that xmas is over. A woman name Kim #19 Store #4874, immediately caught on that we were there to exchange a gift from Santa and played along, my son beamed from his new skateboard. He now thinks that K-Mart is Santa's Shop. She was excellent, you don't often find this compassion and friendliness in a Sales Associate. Horray for Kim.
    Customer
    Jewell Williams

    Jewell 2/18/10 2:35PM

  • I HAD A GOOD SERVICE ON TUESDAY OLIVIA HELP ME ON LAY AWAY EVEN THOUGH IT WAS CLOSED AT 7:00PM SHE OPEN IT UP FOR ME SO I COULD PICK UP MY LAY AWAY . SO I DONT HAVE TO COME BACK THE NEXT DAY BY BUS. I HAVE TO TAKE 4 DIFFRENT BUSES TO GET THEIR SO SHE SAVE ME ALOT OFF TIME ALL THAT HASSOLE TO TAKE SOO MANY BUSES. THANK YOU SOO MUCH .

    Anonymous 2/18/10 1:52PM

  • Would Like to say how delighted with the service of:
    Sue Waber, Martha Barringer, Paula Taylor of Kmart 9640 Alma

    mgb 2/17/10 5:54PM

  • Very pleasant experience. Cashier at store #3602 was very polite and professional.

    Anonymous 2/17/10 1:14PM

  • Phone service from Charlotte Camejo @store #4295 was very good. My request was to see whether my raincheck item had arrived, and the response was very satisfying,checking whether it had and putting it aside for me.

    Anonymous 2/17/10 11:28AM

  • We had to return a product and had misplaced our receipt, so we threw the product away. We found the receipt and took it to Kmart Store # 3277 in Pasadena, MD and were treated exceptionally by the customer service rep named,Carol.

    We will be life long customers due to her resolution of our problem,her caring and help.

    Louanne and Ed
    Severna Park, MD

    Louanne 2/17/10 10:34AM

  • My visit to the Kmart Store in Edgewater, md #7713 was very pleasant. My customer service rep TAMMY was very personable...and made the transaction a very pleasant one! thanks Tammy!

    Anonymous 2/17/10 9:15AM

  • I bought a bicycle in store 3071 toms river n j last month. matt kistner in this dept was very helpful he took the time to move many bikes to get to the one i wanted not only once but two times he has a great attitute about customers thanks matt!!!!! rich greger

    richic38@comcast.net 2/16/10 5:56PM

  • I WOULD LIKE TO TELL YOU ABOUT 2 BEST EMPLOYEE IN YOUR CHESTERTON,IN PHYHARMACY.
    YOUR BEST EMPLOYEE ARE CHERYL WAFLES AND HER AST. RITA NACKOVIC. THEY GO OUT OF THERE WAY TO HELP YOU UNDERSTAND YOUR PERSCRIPTION. THEY ARE VERY VERY HARD WORKERS AND NEED TO BE TOLD BY THE KMART STORE.
    I BELEAVE THAT IF IT WAS NOT FOR THEM WE WOULD NOT HAVE A BETTER UNDERSTAND ABOUT OUR PRESCRIPTION. PLEASE, SEE THAT THAY GET THERE 5 STARS. I THINK THAY SHOULD HAVE 10 STARS FOR THERE FRIENDLYNESS AND HELPFULLNESS. THANK YOU LINDA SPRY
    CHESTERTON,IN 46304 YOUR KMART SHOPPER.

    Anonymous 2/16/10 11:15AM

  • On 2/08/10 I purchased a Black and Decker Toaster Oven. I would like to commend Ryan @ Kmart Store #4880 in Prescott Valley for his courteous and helpful assistance. He is surely an asset to Kmart.I would definitely rate him 5 Star for Customer Service. Thanks Ryan!!

    Anonymous 2/16/10 7:02AM

  • I would like to compliment Beth Prather at sore 3685 in Cartersville, GA She was so great to work with--she was so pleasant when I called and gave great service with a smile when I went into the store.
    Anne Barton

    Anonymous 2/15/10 6:11PM

  • I would like to comment on store 7047. Its the only one I use and the employees are the best. Very helpful and polite.
    I'm also very happy withe the clothing that I buy for myself.

    dian 2/15/10 5:35PM

  • i would like to thank tasha for her assitance on my last shopping task much quicker than usual

    margie 2/15/10 5:28PM

  • extremely satisfied with store#4229(austintown,ohio) purchased items and toys for my 2 grandchildren that I haven't been able to find anywhere else. your employees are extremely helpful and courteous, in particular Brenda and Gail. keep up the good work!!!!

    Nancy

    nansea 2/15/10 2:34PM

  • Store # 3780 on February 15, Service person Paula C. was most polite and helpful to this customer.

    Anonymous 2/15/10 2:08PM

  • I would like to acknowledge a very patient, helpful, and an all around great salesman, in our Olean NY store. His name is WEBB STABB. I couldn't thank him enough for the time he took helping me to purchase a Washer/dryer. Which took me 2 days! I truly received the 5 star treatment!And I will return for future purchases!Thanks again!!! Katie Kent Olean NY 14760

    Anonymous 2/15/10 1:05PM

  • Yesterday while in your kearny Kmart store 3499 your front end superviser turned poor service into great service at around 6;45 pm i went over to Olan Mills for a photo appointment, there was no one thier i asked a floor asssocite for help and she stated that it was her dept. so she couldn't help. I then went over to Customer Service where again the associate said there was nothing she can do at that time i asked to speak to a manager ,seeing that I was upset a young lady came over to me and asked if she could help me I asked her if she was a manager and she said that she was the front end superviser and offered me help .i explained to her my problem and she took it upon herself to seek out the Olan Mills associate by going back into the breakroom where she thought that the associate migth be . She did not give up there, she got on the store phone and finally on her cell phone until she got a hold of the associate . Thank you Nancy for your awesome service .

    Anonymous 2/15/10 12:19PM

  • my name is gesa loeper and i am myself a k mart associate in store # 3160, crofton ,md. i would like to make a positive comment to bobby, one very nice, extremely helpfull and knowledable associate in that particular k mart in crofton. i would like to give him a five star rating for knowing so much about the electronic department.thanx bobby!!!!

    mrs kmart 2/14/10 5:44PM

  • I was shopping at store 7713 and Charlotte was wonderful. She helped me and answered all my questions..

    Anonymous 2/14/10 3:18PM

  • I went to Kmart 3741 to buy a patio set and
    the lady her name was Diane was very helpful.
    I didn't buy a set that day but I will when
    it get warmer outside.

    Young 2/14/10 2:58PM

  • A woman who works at your store in Belleville Michigan was very helpful and very pleasant today. She lead me to the ile where my items were and explained throughly, the advantages of haveing a shop your way rewards card. Now-a-days, most seem too busy to help someone, never mind OFFERING help without being asked for assistance. She was a treat to meet and she made my shopping experience a good one. I will continue to shop at the Belleville Kmart. Best regards
    Andrew Pipps

    Scotty2197 2/14/10 11:39AM

  • Store 3227
    Employee: James
    Excellent service. Searched until he located the product that I requested and even carried it to the customer service desk for me while I continued to shop. Very pleasant and positive attitude.

    I could not locate any other 5Star site that would take this iformation. I hope this counts. James deserves recognition.

    professorc1@peoplepc.com 2/14/10 4:49AM

  • Gilbert Toscano did a wonderful job in assisting me while shopping at 4749 store. Thank you Gilbert. A customer.

    Anonymous 2/13/10 10:26PM

  • My family Shops at KMart #9146 In Great Barrington MA. The cashier Wendy is very helpful and always very friendly and kind.

    Susan B 2/13/10 4:36PM

  • I want to bring to the attention the great customer service of an employee in Kmart store 3828. Her name is Katia Parker, she was very helpful and made my esperience in the store a pleasure. She helped me find a dog product and gave me helpful suggestions for my new puppy. I will go back to the store.

    rachel 2/12/10 10:45PM

  • I shop at kmart(4772) every week and its good to see friendly employees. Georgia is one of them. She's friendly and very helpful. Thanks, Georgia!

    Cindy

    Anonymous 2/12/10 7:08PM

  • I have noticed recently that your toy dept. is much neater and came across an employee by the name of Francess Garcia who was very helpful and friendly. I had a pleasurable shopping expierience thanks to Ms.Garcia.Store#4320

    Mary 2/12/10 6:21PM

  • Barbaia Johnson....was a great sales lady in the jewelry departement...very nice and helpful.....shes at store 4961......

    pattiefowler 2/12/10 5:11PM

  • Cynthia #118 store#3093
    I received excellent service

    Anonymous 2/12/10 1:05PM

  • today I was at Store #4022 and was assisted by Leann L. and I must admit this employee was most helpful to me, thank goodness someome knows something about coustoemr service.

    Anonymous 2/12/10 10:49AM

  • Re: KAREN 106
    Store: 9415

    I want to commend Karen for serving me in a very quick and efficient manner.

    Oldest Blogger on Earth 2/12/10 2:50AM

  • Kmart #3828 I want compliment Mrs. Katia Parker. There was no limit to her outstanding customer service. She was very helpful with my laywayand payment information. Katia made this a very wonderful vist.

    mollyb 2/11/10 11:42PM

  • I was pleased with the service I recieved from Michael C. Franklin at Store #37265. His smile while providing service was most delightful.

    Anonymous 2/11/10 11:38PM

  • I just want to say that Gayla is the best, she was able to help me pick out a beautiful cross and then over to the fitting room she went and again with her help i was able to buy a great pair of slacks.She is really sweet, helpful and very friendly,she really made my day, donna

    donna 2/11/10 4:45PM

  • MY EXPERIENCE WAS GREAT, EVERYBODY WAS VERY HELPFUL AND MY CHECK OUT PERSON WAS MARY ANN @ STORE #3959.. SHE'S AN AWESOME LADY.

    Bella 2/11/10 2:38PM

  • I shopped at the kmart in artesia and i experienced great customer service from Angela #9267. She was a great help with all of the problems i had locating the item ia was looking for and was very nice while doing so.

    Anonymous 2/10/10 5:56PM

  • I went to Kmart in Ontario and an associate by the name of Victor store# 4749, helped me he was very helpful and patient with me, I was confused about what I was looking for, it was for one of my teenage kids, and he knew exactly what I meant and knew what I needed....Victor made it fun and pleasant. Thanks Victor.....
    Cynthia

    Anonymous 2/10/10 12:13PM

  • TODAY 2 9 10 WE SHOPPED IN THE COLONIAL HEIGHTS VA K MART AND HAD THE GOOD FORTUNE OF BEING SERVER BY MELISA #109 STORE 3869 MELISA WAS NOT ONLY HELPFUL AND POLITE BUT EXTREMELY KNOWLEDGEABLE OF THE PRODUCT
    WE SELDOM SEE THIS TODAY AND THANK YOU FOR
    SELECTING THIS TYPE OF EMPLOYEE

    Anonymous 2/9/10 7:30PM

  • Two weeks ago I was shopping at K-mart and bought P.Gamble products and picked up the form for the 10.00 gift card that could be sent to P. Gamble for buying items of a certain amount. When I got home the certificate had been expired two weeks. I then called the store manager and explained my experience. He told me to come in with my receipt and coupon and he would give me a K-mart gift card. At that time I figured he would inform the person in charge of the dept that was displaying the coupons to have them removed from the shelves. But here it is Feb.9th (a month or so after they expired)and they are still displayed on the shelves through out the store. I guess the manager and the person who takes care of that dept. are not doing their job. I did tell the lady named Katherine at store 3695 in Sierra Vista, Az. that they were still on display when she was waiting on me in the Jewelry dept. She was very nice and removed the ones closest to the jewelry dept but there were more throughout the store. She informed me the person who is in charge of that dept was not in on that day. I am sure others are surprised when they send there certificates in to find out they are not honored because of the expiration date.

    goingshopping 2/9/10 4:32PM

  • My husband and myself were at K-mart to buy a table, and Sharon Aubuchon was the very nice lady who was helping us, she did everything right. She went out of her way to help us...She is a wonderful person who cares about customers, and a great employee.
    Thanks for you kindness, Sharon...

    Jenny and David Mooberry East Peoria, Il

    jeny219 2/9/10 3:37PM

  • One of your employees by the name Kimberly at store #3546 was very helpful to me.

    Anonymous 2/9/10 2:06PM

  • I Donna Ramirez just wanted to comment on Miguel Udave's excelent customer service.I went to the Ontario store i received horiable service so i left and came to your store and purchaced about six hundred dollars. I will be shopping at your store from now on even if the drive is further out. Thanks again

    Donna Ramirez 2/9/10 1:17PM

  • I think you should give special recognition to your employee Terry Seaver at store #7544.
    She is always friendly and professional and a customer can tell by her attitude that she really enjoys her work.

    Anonymous 2/8/10 3:23PM

  • I want to Thank Ramona Cibrian at store #3368 for her kindness and patients. She handled herself exceptionally well when it came to a very rude OLD man. She was by herself at the jewelry counter and had about 5 customers, she was doing a GREAT JOB!!!!!

    Anonymous 2/8/10 2:18PM

  • Store #7526 employee Brendi Howlett gets 5 stars frome me. Was very nice great customer service .

    Carolyn 2/8/10 9:51AM

  • I was at the Saint Joseph,Mo store on the south belt 7526 this morning. Wanted to give the checker a 5 star. She was very good with her customer service skill. Favorite store to go in.

    Carolyn 2/8/10 9:46AM

  • I have always, for many years, received excellent service from Jean at store #7027 in Bozeman, MT. She is one of those rare customer service people who is couteous under any circumstances. I have heard that she may be losing her job in some store personnel layoffs and all I can think is,"you,ve got to be kidding". It is a true indication of the lack of ethical behavior American retailers are sliding toward if you layoff your best employees when unemployment is currently so high, especially if it is to hire someone else at a lower salary. What happened to being rewarded for good job performance? If you can't afford raises you can at least let people keep their jobs. Not only is it ruthless and unethical, it must be illegal. I hope what I heard is an ugly and untrue rumor. I am all for weeding out slackers in the workplace but not the people who are loyally giving you good, hard work.

    Anonymous 2/8/10 7:50AM


  • Laurie, store #9589 was a most pleasant and helpful clerk in the electronics dept. when we purchased a new set of phones. She made smart suggestions to help us decide and suggested other ways to help us save money with some special offers they were promoting that week.
    She did it all with a pleasant voice and a smile. Great clerk!

    Anonymous 2/8/10 7:41AM

  • today while shopping at my kmart in kearny I went to the service desk with a question about a product the service desk associate directed me to the superviser who was able to answer my question , she was very helpful. Nancy is a her name and her customer service will make me shop at kmart more often.

    Anonymous 2/7/10 9:26PM

  • This comment is a compliment for a employee named Lisa Wood in store #3380! She has helped me a few times over the years,on 2/06/10 I needed a necklace chain,we found one,decidec to change my watch battery,she tried and tried, my old watch was worn out,needless to say she sold a new watch! This lady is very professional,personable,congenial,she is the real face of the K Mart I love! If she is not a supervisor she should be!

    giblum 2/7/10 1:57PM

  • We went to Kmart on January 29/10 to buy a few items and Cindy greeted us and asked if we needed some help and we told her we were also looking for Dryel (a dry cleaner which can be used in a dryer) which we could not find anywhere and wondered if it was any longer available. She knew what we were talking about and helped us find it. I was so excited as it saves so much money in dry cleaning bills. We will return often to store # 4136 in Albuqueque because Cindy was a wonder help to us.

    Rhoda Garn 2/7/10 12:30PM

  • I went to The kmart store in Lynchburg Va. 4084 and I their a very helpful lady who help in the jewelry dept name Linda I were very impress with her knowledge of jewelry since I were picking out an engagement ring in many years. I plan on buying more Jewelry in the kmart as time goes on And Thanks

    Isaac 2/7/10 3:58AM

  • To whom this may concern,

    This is regarding your customer service at the San Mateo K-Mart store#3595.

    I am listing some important reasons as to why I prefer to shop at your K-Mart store #3595.

    The first reason is the outstanding quality of customer service that my family and I continue to receive from one of your employees (Cathleen, employee#17).

    She continues to be quite polite, knowledgeable, and finds solutions for many of my family's needs.

    She makes sure we are satisfied before we leave her department within store #3595,amazing.

    I inform my family & friends to seek her assistance when shopping at the San Mateo store.

    For example, if K-Mart has the item in stock or not, Cathleen follows through finding smart solutions, and wisely suggests alternatives to our satisfaction.

    For this we are quite pleased with her outstanding efforts.

    My experiences from other retailers, the customer service quality is very poor, or does not appear to exist.

    I sincerely hope that your corporation shall hire future employees with the excellent quality of customer service, and satisfaction that my family & I receive from one of your employees named Cathleen, employee I.D #17!

    Thank you!

    Mr. A.Y. Nelson

    Anonymous 2/6/10 12:42PM

  • Yesterday I purchased a refrigerator through Sears PA agreement. Sears first notice of the refrigerator I could get was wrong. I went back to the store at 67th and Bell in Glendale, AZ and spoke to Michael Deapen. Michael was very accommodating. He walked me through the refrigerator choices (with a computer that took more time to show choices than was necessary, about 30 minutes of our time was spent waiting on your computer to show the different computers). I showed him my old refrigerator booklet and price and we came up with a more equivalent item than was first mentioned. He then called warranty service and after explaining the situation was able to get approval for the refrigerator which was the closest to the one I had to replace. Michael was very positive, knowledgeable, and helpful throughout all of this business. I compliment him whole heartedly on his handling of my particular situation. Gloria Kramer, Glendale, AZ

    Anonymous 2/6/10 11:01AM

  • kmart 7504 bloomfield service is very good one associate by the name of cindy who
    badge said office mamager went out of her way
    to help me fine a item that i thought i would not be able to fine. she stop what she
    was doing to help me. my shopping experiance
    was a plasemt one.

    watkin family

    Anonymous 2/6/10 9:38AM

  • I recently shopped at Kmart and a Gentleman by the name of Jerzy at store 4057 waited on me, he was very helpful and courteous. I will continue to shop at Kmar. I do hope that Jerzy at store 4057 gets the recognition he deserves for his customer service skills.

    Thank you,

    Julie R in North Dakota

    Anonymous 2/6/10 9:25AM

  • I have used the Pharmacy Dept at Super K-Mart
    for a number of years. All employees are the
    best that you could hire.I trust their
    knowledge and ability. I will stay with them
    forever. This is store # 4935.

    John Bevan 2/5/10 7:27PM

  • I have been a kmart costumer for over 40 years. I have been going to store # 4332 since I moved to Colorado Springs in 1964 and many kmart employees have come and gone, but since Sam Thompson has been working at the store I have always been greeted happily and with enthusiasm. He is always very helpful,kind and courtious. Thank you for hiring him.

    Anonymous 2/5/10 5:44PM

  • I would like to say that I went to store #4131 and thank Connei Sauers for her professioalizem and her friendly service. She had no problem helping help me find what I needed. Again thanks to Connie

    Anonymous 2/5/10 4:21PM

  • store # 4465. Linda # 35 was extremely helpful and very patient during my purchase. Kind and understanding people need rewards. thank you.

    Anonymous 2/5/10 11:16AM

  • Janet At store #7030 was very helpful at checking out and with making a purchase of a smart plan

    Anonymous 2/4/10 12:05PM

  • Hello, this is for the Scotts Valley store, 9797. A worker their, Lori Clays,this is a lady that has helped me more than once. She is one to be commended for her ability to spot a situation, and calm it down before frustration, and anger developed. Sometimes the adds do not meet the expectation of the customer, which depending on the time of day, or mood, could bring real anxiety, etc. I thank her for that ability to keep the customer happy, and encourage enough where they would want to come back. I normally see her in the Nursery Department. But she has helped me also in the store as she was going on a brake.

    KLPV 2/4/10 11:03AM

  • great customer service from Michelle Hobbs at the Kmart in Auburn, Al.

    Store #7059

    Anonymous 2/3/10 7:07PM

  • I visited the Kmart store #3964 and was very surprised of how well i was treated by an associate named Herbert Ball,i purchased a garden chair as well as some other merchandise which was not heavey at all;However,he went out of his way to see that i was so taken care of.I'm a loyal custermer of the island ave. Kmart,but this just assurd me that the store is always of the consumer.Thank you Kmart i am now and alwas a custermer

    Anonymous 2/3/10 2:02PM

  • i want to let kmart know that i am always so pleased with the servive i get from MARY
    H she is always so friendly.ITS a pleasureto come in when shes there. Shes in store number 7552.please do not ever let her go.

    thank you sue

    Anonymous 2/3/10 12:21PM

  • I was helped by a cashier, Woody. I Really appreciated his patience and help as I was trying to find the right jewelry box. Each time I go into kmart he is very congenial PBN store #7618

    none 2/2/10 12:38PM

  • I had a wonderful experience shopping at kmart because of a particular employee Ruben from appliances was extremely helpful, very polite, and had a great positive attitude. the store # 4749

    Anonymous 2/1/10 11:51PM

  • I would like so say that Melanie has been a great help. She is very nice but looks very mean. Thanks Mel. (K-mart in Salinas, CA) =)

    Anonymous 2/1/10 11:49AM

  • I had the best experence at the little Cesares in KMart of Sweetwater Tn .The girl who help me was very friendly will all i needed her badge said her name was Brittini,I just had to let you know

    Thank You ,

    Phebs 1/31/10 9:51PM

  • I would like give a shout out to your customer service rep. Nancy at store 3499 kearny, very informative and cheerful.Wish all service desk workers should follow her lead.

    Anonymous 1/31/10 12:24PM

  • I would like to recognize Derick, Store #3593. Derick was very helpful, pleasant, professional and an overall great customer service employee. He directed me to the proper section of the store for the items I needed. I shopped at this K-Mart store on January 28, 2010. Very nice young man.

    bernadette 1/31/10 6:47AM

  • I WOULD LIKE TO MAKE A "THUMBS UP" FOR YANIRA HALL STORE NUMBER 3874 SHE WAS VERY HELPUFUL AND FRIENDLY KEEP UP THE GOOD WORK!!!!!

    Anonymous 1/30/10 12:22PM

  • i am a kmart shopper and i have to say that the kmart in crystal river has very friendly cashiers and they will take care of you good!!keep up the good work !!!

    Anonymous 1/30/10 12:19PM

  • I like to comment on a really great service at your store #7756 from Eva she was very helpful and patience she went out of her way to help me find the items i was looking to buy keep up the great service thumbs up thank you.

    Anonymous 1/30/10 11:50AM

  • greg mayo was there when we need help at store 4857 and got just what we need from the back. he made my 4 old daughters day when he came and gave us the booster seat we had been looking everywhere for.

    Anonymous 1/30/10 11:31AM

  • I have a card to go to kmart.com/5star to submit a cusomer review. However, I can't find this web site. Wanted to give a positive review of my last visit to Kmart store #4865, and particularly to Kmart associate Bernice Young. She was particularly helpful. Always enjoy my experiences with Kmart. The Kmart Pharmacy is my primary pharmacy. I know whatever questions I have about my presciptions are explained in a way I can understand them, and the prices are more than reasonable. There are some things I purchase that I can only find at Kmart. Keep up the good work.

    des153 1/29/10 9:23AM

  • Hector43 @kmart in Beavercreek, Oregon was very helpful and polite 5*****

    wanda carbaugh 1/28/10 8:16PM

  • At store #7602, I found Maureen to be Helpful, Courteous, Friendly and Professional. She even brought me a chair to sit on - I am a senior. I was brousing in the Major Appliance Dept. She has a sweet voice and listened to my needs. RATED 5 STARS.-Excellant service-She really paid attention to me, A GREAT QUALITY PERSON!

    Harriet 1/28/10 12:39PM

  • I have been shopping at your kmart store #3499 in kearny since I moved in town a few years back and I would to compliment your front end associate by the name of Nancy, is is alwawys helpful and informative .thank you nancy for making my shopping experience at kmart a pleasant one.

    Anonymous 1/28/10 12:38PM

  • Store # 3781 I would like to give a thumbs up to Jay at your Duluth store. He helped me find several varied items so quickly which helped me go on my way smoothly. Rarely do you find people willing to help you out AND know exactly where everything is, not to mention that he knew how to smile. Kudos to Jay. Keep up the good work! Kmart needs more people like you. Thanks, Jill/a satisfied customer

    Anonymous 1/28/10 11:58AM

  • hello i would like to say i had a great shopping expreience today at your store in dayton ohio i asked the service desk person the store number she said it was 4179 the person at the check out her name was susan she was most helpful in making my shopping trip a good one she asked me if i wanted a rewards card i asked her what it was she told me all about it even when she had a line i got one of the cards and even won a prize susan really made my day you should be so happy she works at your store she made me want to come back again and i hope susan will be the one checking me out thank you

    Anonymous 1/27/10 8:13PM

  • store #7683 i am always delighted by the great customer service of LINDA in the garden shop-i always get in her check out line -even if the other one is shorter

    karen fox 1/27/10 6:53PM

  • At store #4272 there is an employee by the name of Preston Zander to today provided excellent service, ask the necessary Kmart questions with professionalism and pride. His conduct is something that I wish many in our great country would and could adopt and live by. Thank you Preston for a great experience.

    Anonymous 1/26/10 5:49PM

  • We shop at kmart # 3142 2 or 3 times a month. The one employee has always been very plasant and treats us like a friend. She is one of several reason we shop we shop at this store. Her name is Diana C. and her number is 91.

    Thank you.

    Glen @ Alvera Cooper

    Glen Cooper 1/26/10 1:20PM

  • Hello, I would like to comment on one of your sales girls, I have not done this before but I feel she deserves a Thank-You for her very smiley services.Every time I come into Kmart she is always cheerful and very helpfull,I look for her check out counter and go to her. Her Name is Staci B. she works at the CoonRapids Mn. Kmart. Sincerly Ms Connie Lund

    lundhuson 1/26/10 12:32PM

  • Store #7274 Employee Joyce Deer


    My wife and I visit this store often and we have been assisted by Joyce Deer on various times and she is always very helpful and courteous. I would rate her on a scale of 1 to 10 as a 10. Also the manager of the store Mel is outstanding.

    Anonymous 1/26/10 8:34AM

  • Deb Jackson at store #9642 is always helpful, courteous, and goes the extra mile to serve you. She is also very good in your garden department. With the winter dragging on, I can't wait to see her there.

    P.D.

    Deb Jackson 1/25/10 4:22PM

  • Store # 7356 , Brandon Flanagan a new employee was very courteous and helpful. He helped me locate an advertised item,a bathroom etagere, and as it was very heavy he took it to my car and loaded it for me. It is nice to see someone enthusiastic about their job.I appreciated the extra help and his good attitude.

    Anonymous 1/25/10 2:10PM

  • i visited kmart store 3216 in vernon and i meet the most helpful person by the name denise because of her great customer service and careing to detail's i will tell all my family to go to this store (thank you Lt williams NYPD)

    nypd5008 1/25/10 7:36AM

  • i was in the navarre store 1/23/2010
    and brandi haas helped me find a pair of shoes she went out of her way to find me the right size

    jjam6 1/24/10 7:40PM

  • This afternoon I had a very pleasant experience at your Kmart Store in Kearny Store # 3499. While waiting in line at customer service I observed your service desk associate Nancy clock # 6 Help an elderly spanish couple with thier transation , the couple spoke no english and she was very helpful as she spoke spanish herself. As for my transaction she was a delight, knowledgeable and courteous .

    Anonymous 1/24/10 7:10PM

  • I visited Kmart Store #3190 on 1/22/10 and had the pleasure of being greeted by a most friendly person named Cindy. Her friendly and courteous way made me feel that my
    purchase was greatly appreciated. I would rate her service as a 10 Plus!

    Kmart Customer Service Rating 1/23/10 10:19PM

  • I was at store #3093, the teller I had was so cheerful that I left the store smiling myself!It was very nice to have a plesent person for a change!It makes me want to return in the future.So often people are so wrapped up in their problems that they forget that a smile goes along way!The teller is Betty #9.

    Anonymous 1/22/10 4:50PM

  • I was in store # 9147 recently and a gentleman by the name of Jeff was really so helpful, polite and just plain nice. He works with the DVD's, TV's, etc. He certainly is an asset to your company. He also seems to know so, so much about it all.
    BAM

    bevmullen941@aol.com 1/22/10 3:33PM

  • Luis Tijerina working in Layway. I'm pleased
    with his customer service Store4917

    Anonymous 1/22/10 2:39PM

  • I was in store #3522 to return asnowsuit for my greatgrandson, Cynthia at customer service was very helpful. Her attitude was wonderful, she is an asset to Kmart.

    Sincerely,
    E. Johnson

    Anonymous 1/22/10 11:57AM

  • Store3725 i needed a new video product and did not know which to purchase. it had to be dvd plus video. Art(14)was very kind and really listened to me . i was able to call my son and Art talked with him and clarified my questions. i made my purchase and would be very happy buy from Art again. Please he is a keeper.
    Today i went to the same store and was looking for a specific table cloth and Celia Gomez saw me. she asked if she could help. She listened and knew what i needed however the product was no longer available. i would definetly come back for her help. Please she is a keeper.

    Anonymous 1/21/10 6:49PM

  • Cannot get on your website to praise an employee. I was in store#3967 today and JEROME was on his way out the door and I asked if he had a item and he replied follow me, he came back into the store and helped me locate the item I was looking for. For don't find this type of customer service anywhere today ad I feel that you should recognize this young man for going above and beyond the call of duty.

    imugly 1/21/10 3:00PM

  • A delivery order for a recently purchased appliance was totally lost. Sales specialist Lyle Bullock from store #4868, handled the error in a professional, proficient, and totally satisfactory manner. The situation that could have been very negative was turned to positive because of his knowledge and his courteous, but matter of fact way.

    Anonymous 1/21/10 11:23AM

  • I found Susan Bergeron of Store #4448 to be very helpful and courteous today.

    brma34 1/20/10 3:15PM

  • tried to cash in merchandise card person at check out did not know how to work with the card .went costomer service desk the lady there got things taken care of in a few mins adn we were on our way very happy thank you Dee #111
    store # 3410

    Anonymous 1/20/10 12:55PM

  • Candice Thorpe at 3358 did an excellent job of explaining the new Kmart shopyourway rewards.Because of Candice with decide to try this rewards card.

    Anonymous 1/20/10 10:55AM

  • Donna from Store# 3495 gave excellent Customer Service on Sunday January 17, 2010. Judy Miller, Hamden, CT

    Judy Miller 1/20/10 4:05AM

  • Iwould like to ackowledge Melody Richardson from store #3975 Milton Fla. for her customer sevice . She was helpful and understanding in a difficult situation and followed through professionly. An A#1 associate. Marge Fair Pace Fla.

    Anonymous 1/19/10 7:43PM

  • In the electronics department of store #3443, I was assisted by a great salesperson. Her name is Shahpar Yousefi. She is a superstar! Not only was she extremely helpful, but was very kind to me. She took me through all the steps necessary to buy a new cordless phone system with style and grace. She also helped me sign up for the new "rewards program." I just wanted to give her recognition for "a job well done." Thank you, Shahpar! Wendy Olson :)

    Anonymous 1/19/10 1:10PM

  • store 3910
    lorain,ohio 44053
    Ronya Ayel #261
    young lady was working at check out
    some idoit's in front of me in line was very rude to her with remarks, this young lady keep right on smiling.
    I want to say how pleaset she was & hope that I see her again with that smile

    joe C.

    exconjoe 1/19/10 11:42AM

  • I was very please with my caisher debbie, she was very helpful in getting my rewards put on my card. It was a large purchase, and I'm thankful for all her help she was patience. Thank You Wall Kmart susan raab

    Anonymous 1/19/10 10:31AM

  • Virginia Smallwood @ store#7110 in Delaware--this is a very classy lady with respect for the customer. She is polite courteous and funny along with pleasant. She has sold me jewlery before and has a great sense of humor. More people should be like her and I think all stores would do better just because of her ATTITUDE-it goes a long way. I hope she's there the next time I go for anything. Anne

    Anonymous 1/19/10 9:44AM

  • I love my kmart in Vernon ct. The people are friendly,helpfully, and nice.Thank you for still having customer service and good people.

    Anonymous 1/18/10 4:43PM

  • I receive very good reception and friendlyness with Lois. I enjoy going
    through her checkout line.

    thank you

    lois 1/18/10 3:57PM

  • I just wanted to let someone know how impressed i was with an employee I encountered this week @ Store # 3750, Her name was Sharon. She couldn't have been more helpfull. I asked for help to find one thing and she dropped everything to help me. She also knew just where to go. This meant alot to me as I was in a hurry and did not have to run all over the store to find it. Thanks again.
    Rhonda

    Anonymous 1/18/10 3:52PM

  • Dot Graham in store #3852 went above and beyond. Quite frankly, she is the nicest and most helpful cashier I have encountered in any store in a long time.

    Thanks Dot, keep up the good work. They need more like you.

    ottsie 1/18/10 10:56AM

  • I just came from store#3911 in Columbia and had a very nice check out lady by the name of Barb Myers. Barb has a very nice personallity and it was a pleasure to be in her check-out line. Diane Schaeffer

    dschaeffer 1/18/10 9:31AM

  • On 12-26-2009 we were at Kmart, Summerdale, Pa 17093 (#9123) and a sales lady, Ruth Harper, came forward and help us in locating and buying a snow boot for my wife. I was lost whether it is men's or ladies... she did help us a lot.
    Secondly,your prices are better than before. We do go quite often to K Marts and do our shopping.

    Good job and keep it.

    David K. Dass, CPA, MBA

    David K. Dass 1/18/10 9:20AM

  • Hello my name is Russell I recently was shopping at store#4196 and was checked out by a ms.Daisha Hale who was very polite and very knowledgeable about your store. She was most helpful and I left the store feeling good about my purchase, Thank her and thank you Kmart.

    Daisha Hale 1/17/10 1:44PM

  • I was in store #4475 on Sunday, January 17th. I was sent to pick up a specific item for my wife. I was greeted by Victoria Lewis. She assisted me in locating the item that I needed. She was very polite and the most helpful associate that I have encountered in any business in years! Thank you Victoria.

    Anonymous 1/17/10 1:06PM

  • I would like to compliment Linda Campana from store 4910 for her quick and friendly service that she extended to me yesterday.

    Anonymous 1/17/10 10:03AM

  • Thank you Mark A. Rodriguez ( store #3151 ) and Dora Escamilla ( store #3151 ) for your friendliness, help and most of all your smile. It makes a difference...Thank you so much.

    Anonymous 1/16/10 6:47PM

  • I could not get on 5 star site,I thought you should know that at store 3715 Tammy French was very helpfull with checking some prices and was very pleasant,Also the manager at the front end of store is also very helpfull and always pleasent.Its nice to shop with people that are helpfull when you need it.Thanks ladies for your help.

    Anonymous 1/16/10 2:04AM

  • Hope #331 works in store #3188. She is always quick and curtious,with a smile. Its nice to see someone happy at work.

    ladybug1951a 1/15/10 3:37PM

  • This is an employee at the Kmart #3534. Her name is Mary Ellen and she is ALWAYS so warm and friendly to all of her customers! I think she loves working with people and takes pride in her job. She is really an asset to the store!

    Anonymous 1/15/10 11:04AM


  • I visited Kmart on Jan.14 2010 Rochester NH and received excellent help from April.

    Charlotte 1/15/10 9:07AM

  • Betty #91 at store 4315 in ia. city does a great job. I was in the retail business for 30 yrs. and really appreciate a great cashier. always very friendly, asks for all the information, as a cashier, she needs to ask and does a great all a round job.

    gpst 1/14/10 4:20PM

  • Cori Clark # 3888 assisted us with our shopping on 1/14/10 and it was the best experience we've ever had shopping. She did an exceptional job. We can't thank her enough. Thank you for such a caring employee.

    Anonymous 1/14/10 3:51PM

  • i was in kmart store #3982 yesterday and was having trouble finding the sports section. a young lady named maggie didnt just tell me where it was but left her section to show me where to go. most people would probably have just tried te tell me but she actually walked me to where i wanted to go. that kind of service is hard to find.

    Anonymous 1/14/10 1:08PM

  • I would like to say thankyou to a very sweet young lady who works at k mart. I went through Bethanys line in Asheville and she was the nicest cashier i have ever met. I will continue shopping there as long as I go through her line.

    Anonymous 1/14/10 12:53PM

  • I would like to recognize employee Arthur
    Johnson for outstanding customer service. His store number is 3027. He has a very nice
    personality and pays attention to customers.

    Thank You

    Rev. William Wells

    Anonymous 1/14/10 9:50AM

  • While visiting your store I ran across a young lady, her name was Ms. Jo. Fordham,she display exceptional custom service which you don't see that much any more.

    Anonymous 1/14/10 9:48AM

  • Exceptional customer service from Karen Krueger. Expert and fast service made my visit a pleasure. Knowlegable asset to the store.

    Karen Krueger 1/14/10 8:02AM

  • I called the Kmart in West Lebanon, N.H. on the evening of January 3,2010. I asked to speak to electronics. (I had purchased a VCR-DVD combo upconvert for $159.99 at the Claremont,N.H. store, but a tape would not go in it as the tray was bent up in the middle, so I returned it, the ONLY one they had.) Well, it was 7:00pm on Sunday when I called the West Lebanon,N.H. store,there were storm advisories and the roads were bad.
    The girl I talked to no-name said they had 1 in stock.
    Well I asked her if she could hold it until noon on Monday, and she rudely said "No, I can only hold it until 8:00pm tonight. I said I definitely want it, I can't make it up there that fast to get there before you close. She said "Well, that's the only thing I can do.
    So the next morning I called before the store was open, and I talked to a pleasant man who tried to look in the computer, and it was 8:00am and the lady was in the dept., so he passed me to her. She was so nice, asked if I got the girl's name, I didn't. I told her the whole story, she couldn't believe the girl did that under the circumstances, and apologized for the other girl's rudeness. I would definitely call this lady "Joyce Judd" #7048 a "STAR" employee. She was so nice and I was so upset at the girl that was on, I wish I had her name. I'd tell the manager about her attitude. She was so nasty, I couldn't believe it.She was happy to hold it for me!!

    flutterby2010 1/13/10 7:26PM

  • I have repeatedly had very friendly and helpful service from Karen D #2 at store# 3133.

    Arne 1/13/10 3:14PM

  • I would like to compliment Reidsville (NC)Kmart for having a well trained and competent cashier named Jane Evans. She is friendly and informed. I seek to get in her line even if there are shorter lines available. I am always treated like a person rather than just another customer. Visiting Kmart Reidsville is a pleasant experience, unlike Wal-Mart, which I avoid if at all possible. Thank you for employing Ms Evans.

    Anonymous 1/13/10 8:53AM

  • How does one find your "5star" site to recognize a great teller. Please add Ashley Cutchbert, Store 7634, as an extremely happy girl who, while she works and pays attention to what she is doing, also had such a great personality.

    Thank you

    good customer 1/13/10 8:39AM

  • I just recently had all of my families prescriptions transferred to kmart store pharmacy #3347 and it has been a real pleasure making the transition with Bobbie G. Holland she was extremely helpful.

    lettie 1/13/10 12:33AM

  • I was at Kmart#7216 on 1-11-2010. The employee that help me was very friendly and helpfull.Her name was Toni she deserves a STAR.

    Anonymous 1/12/10 6:46PM

  • I needed a copy of a receipt for a gift I had purchased for my grandchildren who live in Wisconsin. Since my daughter would be returning the product to the Kmart store there I needed to be able to send her a copy of the gift receipt, which I had somehow misplaced. As I reside in New Jersey and had purchased the gift there, I called my local kmart and explained my problem to Catherine Schurdak at store #7197. Not only was she a pleasure to speak with, but she resolved my dilema by having a copy of the receipt ready for me the following day. I just want you to know what a pleasant experience it was for me with the help of Ms. Schurdak.

    Lois 1/12/10 5:32PM

  • An employee named Zeana at this Kmart has forever been such an inspiration to myself with her down to earth decent warm attitude and kindness. Every interaction has been so uplifting. Personally ,I feel Zeana deaserves a recognition for her abilities. Thank you Zeana for the big hearted individual that you are in this harsh world.

    Anonymous 1/12/10 4:03PM

  • My husband and I recently shopped in your Store #9819 in Las Vegas for the first time. The store was very clean and orderly.
    I want to mention two employees that really helped us: Victoria and Thomas. Both were very friendly and professional. We are looking forward to returning to the store. We're very impressed with the level of service!

    Janet & Allen Gassman

    Anonymous 1/11/10 8:53PM

  • Jay has excellent customer service ability. Always takes the extra mile to make sure things are taken care of.

    Jay S 1/11/10 3:45PM

  • I was in the cookeville store a week ago, the weather was miserable and on leaving, I was having a terrible time dealing with a full buggy, a crying child and found myself being helped out by an employee, kitty, who was out in the rain ,by herself, getting carts- She came over to my car, told me to take care of the kids and proceeded to unload my stuff into the back of van, she then took my cart, stating she was geetting cart anyway ,told me to have a good day and left ,wet and alone to get more carts.WOW!

    Anonymous 1/11/10 9:19AM

  • came into your store 3914 on thursday jan 7 i was having a very bad day with the roads and thought i would stop in your store till traffic got better i have not been in a kmart in years, as i walked in i was surprised i was greeted my a smile a hello and how is my morning, jenny at the front counter was the friendliest face i have ever seen at a reatil store now i will always do my shopping there instead of walmart thanks for having such a wonderful person to greeet someone and help out as soon as you walk in

    sincerely marsha b

    marshab 1/11/10 8:10AM

  • shopped at store#7580 wasn't able to

    log on 5 star customer service. So i hope this will get to the right person.
    Had great service today by Lisa (womens wear).Kim and Debra at customer service desk.

    Anonymous 1/10/10 1:21PM

  • HI MY NAME IS DONNA EMMENS AND I SHOP AT STORE 7110 IN CLAYMONT DE WEEKLY AND I LIKE WHAT THEY HAVE DONE THE STORE IS MUCH CLEANER AND THE SERVICE IS MUCH BETTER,......MY LAST VISIT WAS IN THE ELECTRONIC DEPT AND THE SALES CLERK WAS WONDERFUL HE HELPED ME WITH EVERY THING I NEEDED AND MADE SURE I EVERYTHING WOULD MATCH UP.....SO I THANK MR LARRY CHERRY FOR HIS SERVICE....



    THANK YOU
    DONNA EMMENS

    PEACHIE 1/10/10 9:58AM

  • I shop weekly at my local kmart #7100. I like the store becauase it is close to my home and I am always greeted with a smile and a hello. Kathy at the front desk always helps my with my month money order purchase and really is interested in how I am doing. Aaron is always willing to help carry cat litter even when I do not ask. He always seams to be where he is needed. I want to thank everyone for the help and a smile. DORTHY MILLER

    Anonymous 1/9/10 2:18PM

  • It was two weeks before Christmas and I still needed to purchase 2 bikes. I found just what I was looking for at store #3093 with the help of James. He was extremely helpful. He checked bike prices for me, pointed out clearance bikes and made bike adjustments (like filling flat tires...). Plus, he helped me bring the bikes out to my car. From start to finish he made my shopping experience a great success. Thank you James for going above and beyond!

    Susan Kay 1/9/10 11:44AM

  • I shop the 4748 KMart store in my area all the time. It is a very freindly and helpful store at all times. I especially appreciate Dee Stevenson and the helpful and respectful way in which she treats me and anyone else that may need help. She makes you feel good and like you and your needs are special. anonymous 1-8-2010

    Judyh 1/8/10 11:26PM

  • My son's 5th birthday was his best yet. We picked up our cake last week. The cake decorator Named Phillip. He showed the cake to Larry and he was so excited. The cake was perfect. He seems to enjoy his job. There was a comment card in the cake box. Phillip 4939# 5 star customer service. Kudos.

    Anonymous 1/8/10 5:34PM

  • I was in store 4939#, and couldn't reach a sale item on the top shelf. A big guy named phil from the bakery department was pulling a cart. He noticed I needed help and approached me to see if he could assist me. He could barely reach it himself. Usally when I need help at Giant Eagle they walk on by. He made me feel like he appreciated my business and I'm yours forever.
    Mrs. Terry Johnson
    Girard, Ohio

    Anonymous 1/7/10 4:43PM

  • There is an older employee at store #9769 named Barbara who is a cashier. She greets one with the kind of genuinity that is lacking in our fast-paced society. It makes one want to return to shop at Kmart!

    Anonymous 1/7/10 4:12PM

  • At the kmart store #3266 there is a friendly young lady and her name is Clarice Krommes. My child was screaming the whole time in the store but when we went to her line she talked to my child and made him laugh. It was a relief that he stopped screaming. She is good at what she does she should get a raise for being so awesome. So everytime i go to kmart I like to go to her line and no one else. Kmart do not let this one go. You will never find a young lady like this.

    Anonymous 1/7/10 9:23AM

  • There is this sweet young lady named Clarice krommes who works at kmart#3266. she is very polite and very helpful. When i asked for her advice on clothing she was very helpful. You will never find a person like that around here. She is a very hard worker.

    Anonymous 1/7/10 9:14AM

  • One of your employees , ROBYN PRITCHETT at store # 3744, bent over backwards to help us the other night and I thought you should know. She went the extra mile, which she didn`t have to do...BUT SHE DID AND WE APPRECIATE VERY MUCH.

    Just wanted you to know.

    Sincerely,

    Bill Nelson



    Anonymous 1/7/10 2:40AM

  • I was at the kmart store #9140 and want to
    comment about the pleasant visit it was made by a store clerk who made us laugh and at
    ease in a very long line with his humor
    and quick service. his name is anthony.
    he certainly deserves a star.

    Anonymous 1/6/10 7:23PM

  • i was visiting the kmart at store #9140
    and the sales clerk made my visit a wonderful one with his humor and handling
    of my needs. I donot remember the last time
    a laugh made my visit more pleasing.

    Anthony is the employee at kmart store #9140

    Anonymous 1/6/10 6:45PM

  • I would just like the 'higher ups' to know what a wonderful, courteous and helpful employee they have at Store #7067 in Fort Myers Florida. Her name is 'Betty Amoroso' and she is a 'super' employee. She could not have been more helpful or gracious if she tried. Hopefully this will help in any promotion/incentive, etc. available to her. I was supposed to go on line at www.kmart.com/5star but unfortunately there is no such one available.

    Mary Lou

    mlocke@centurylink.net 1/6/10 1:00PM

  • I was shopping a k-mart # 4122 the other day and at the checkout the girl was very nice and pleasent,which is not found much these day's. I think her name was Beverly,# 157. It's nice shopping somewhere when the checkout person is that nice.

    Anonymous 1/6/10 7:36AM

  • I was shopping in store#7655 yesterday when I ran into an employee,Debbie. I explained to her I was having trouble with vertigo and needed help. I know she was extremely busy with other duties but she took the time to walk with me and helped me shop for men's t shirts. She didnt rush or hurried me. Debbie even put the merchandise back into its rightful place. She made it alot easier to shop while I was feeling dizzy. Plus we had a great conservation. She needs to be promoted into management. A real keeper. Thanks Debbie!

    lkaren3 1/5/10 12:28PM

  • This relates to store #7147 in Temple Terrace, Fl. I had not been in that store in several years as it was junky and unorganized. I went in right before Christmas and was very surprised to see so many changes. The store was very clean, organized and you could actually walk in the aisles. I also want to comment on Yolanda Piloto. She helped me find several items I needed, was very personable and professional. She was also very busy at the time because I heard her name being called throughout the store the entire time I was shopping, but when I asked her for help she didn't seem to mind at all. All of your employees should be this nice and professional.

    Nancy Perez
    Tampa, Florida

    Anonymous 1/4/10 11:54AM

  • i was shopping at the kmart in steubenville, store # 3951. I was making a large purchase and jan labuda loaded the two items, checked me out, offered the warranty programs and loaded my vehicle. I was very impressed with the way he handled everything
    Dawn

    dawn 1/4/10 10:15AM

  • I was at the K mart sore 3379 where I shop often and up front they have a supervisor Leona Puckett. She is a supervisor but is always helping customers and running registar I am impressed with how much she does. Leona may not get recgonized much because she is a suppervisor but I think she is one of the best employees you have at Kmart.

    Anonymous 1/4/10 8:48AM

  • Store#7423 in North Logan,UT When I came into to find a pair of headphones for my daughter, Deborah Fortney was very helpful. She knew pros and cons of the various brands. My daughter was very happy with her present thanks to this very friendly women!

    James 1/2/10 5:16PM

  • 0n dec 23, mathew#33 Iwould like to thank him for assting me at store #4886 due to recent surgery ,helping me lift a basketball goal from the store to my truck also with pricing of them again thanks for your good service mathew

    harold clemoms 12/30/09 9:53AM

  • This is for the store #3127 and one of your employee`s Bryan Lee who seems to go out his way to help a customer no matter what what the situation is . I would to salute with a 5 star.

    Anonymous 12/28/09 8:04PM

  • I shop at Kmart all the time and eat my Breakfast or a hot dog. Ms. Elouise is so sweet. she always welling to help me find what I need, she's always smile when I see her. she's the only one knows how to cook, she the best! If you can get everyone to smile an greet your customers Kmart would a better place to shop!!! Thanks Ms. Elouise your the Best.

    Cwlou 12/28/09 7:40PM

  • Hi; I was shopping at Florence Al K-mart #3848 and was assisted by Brenda Casey in finding a sports bra for my wife. She was very helpful and friendly and we selected the perfect one. She exemplifies customer service.

    RickyT 12/28/09 3:35PM

  • At Kmart store #9593 in Oscoda it is a pleasure to be waited on by Gerry #35. she is always cheerful and helpful. I am leaving my comment here because I can't seem to be able to access the 5star site.
    thanks, PJ

    Anonymous 12/28/09 11:36AM

  • I was impressed with the service desk employee Talaya Reeves-Harris at Store #3074. While in the Christmas tree section (which was empty at the time), I needed to find out if one of the other stores had what I wanted. I was told to go to the service counter, way up front. Talaya was the busiest person up front and handling that counter alone. She multi-tasked and handled many customers while trying to reach the 104th Street Store on the phone for me. Several times she was put on hold and no one ever came back. She persisted for me and didn't give up while handling all the customers as well. Thank you Talaya.

    Anonymous 12/28/09 10:50AM

  • this is for kmart store #9593.Gerry #35 at the oscoda kmart is always so friendly and helpful.She really dressed for the holidays those last 2 weeks of december.She's just an all around great person.She also does a wonderful job at customer greeter.

    Anonymous 12/27/09 3:57PM

  • Store# 4450 I would like to say that Carolyn Evans is a very nice person to deal with always very helpful and has a smile on her face. A smile goes a long way these days when dealing with the puplic. She should et 5 stars automatic. Thanks for haveing a employe like that.
    vickie

    littleweave54 12/26/09 5:10PM

  • used costumer service desk several times this year. always greeted warmly by diane and always willing to help. #1001 store # 9662.

    roger 12/26/09 7:00AM

  • Annetta Fore/Store # 3848
    This lady works in the jewelry department
    and she is surely 14k gold. She is polite,
    courteous, very helpful and knowledgable.
    Whenever I go in, I always buy all my gifts
    from her. I've worked in retail, so I pick
    up on a lot of extra things. She is always
    cleaning and rearranging her showcases. She
    will discuss new items. I love her, she's
    one great saleslady and she deserves kuddos
    for all her hard work and effort. She is
    my personal jewelry lady.

    cg0724 12/25/09 9:00AM

  • Seth store #9629 Christmas Eve 2009
    Help me to put a smile back on my son's face tonight. Seth was in the electronic department taking inventory and I asked did they have anymore wii systems. He said there were 4 left. I was not able to pay the full amount and he told me that I could put it on layaway. I could not believe it so that's what I did. When I returned home I showed my son the receipt, where I put the wii on layaway. The frown turned in to a huge smile. Thanks again Seth for a job well done.

    Anonymous 12/24/09 10:04PM

  • James Pollock store #9629
    Was very helpful on Monday Dec.21,2009 telling all the children he saw to go and
    see Santa, James was also very polite to
    me. I would just like to encourage James to keep up the good work and continue to keep smiling.

    Anonymous 12/24/09 9:38PM


  • At store #7028 in Tifton,GA I was checked out by Ladonna. She was very friendly and polite. I enjoyed her chating with me as she rang up my items.

    Anonymous 12/24/09 6:52PM

  • Linda Page #39 Store 9105

    Linda is always polite which is a real plus at this time of year.
    Even though she was busy with a couple of customers ahead of me I was able to get thru the check out in just a few minutes.
    She seems to know her job and is effecent.

    HT Kerr












    Anonymous 12/24/09 4:47PM

  • Karen Stern at store 4057 was extremely helpful as I filled "Gifts of the Heart" for the Presbyterian Church in Fargo, ND. These items were being assembled for the Katrina victims in Louisiana. Karen was gracious, efficient, and tenacious. She would not give up until we found all the required "Gifts". Thanks Karen -- you are special. K-Mart is lucky to have you as an employee!

    Mary Simle 12/23/09 4:14PM

  • Store #3931 Amber Mize is Polite , Knows her job, makes me feel good coming to this store and is very helpful over all . You have a Happy Holidays .

    Amy-Hitchcock@sbcglobal.net 12/23/09 3:09PM

  • James Wnok #45 store #9693 was very polite and helpful when we were in the Marine City Kmart store Dec. 20, 2009. He helped us choose the right camera for us and went out of his way to be sure we understood the camera we were purchasing. He is an asset to the store.

    Anonymous 12/23/09 12:50PM

  • on 12-22-09 I went to kmart in Prattville alabama, to buy a wii. which were sold out every where In montgomery, one getting there I found the usual chaos and line, as it is crunch time, but back in electroincs, I was amazed to find only one person on staff, and let me tell you she handled it with such grace, there was a line of people waiting wanting one thing or another, and she ran for this and that but with each customer she had a smile and greeted them with kindness and took her time to ask if the needed anything else or had found everything they needed, and even though there were a few grumpy ones , she never broke her stride, she is a true value to this store.. her name is Rebekah

    Anonymous 12/23/09 7:48AM

  • I was looking for a Barbie styling head. I found they had one at Kmart. I phoned and spoke to Fonda Madueno,store #4311. Fonda said she would put one aside for me. I went right away and picked it up. That saved me alot of worrying if I would get one for my granddaughter. Excellent service. Thank you, Linda Morgan

    Anonymous 12/23/09 7:45AM

  • I was at store #3821 and taken care of by Robin Anderson @ the jewelry counter. She went out of her way to help me with a couple of issues and was fun while doing it. Very pleasant experience. KH

    kathy 12/23/09 6:47AM

  • at store #7107 deb #11 was the nicest person she helped me find everything that i couldnt find she was so polite it was very nice to see someone so cheerfull this time of season we need to see more of this in every store....thank you deb #11 in store 7107

    Anonymous 12/23/09 6:30AM

  • at store # 3071 Mr. Matt Kistner assisted myself and my wife with our purchase the other day. He was very helpfull and kind, and he assisted us right there and then with no waiting...............Thanks

    Matt Kistner store # 3071 12/23/09 6:13AM

  • Had another great service experience with Debbie from the Hagerstown, MD store. Know she has been with the store for quite a few years as I've had the pleasure of her assistance before. Debbie has always gone out of her way to do whatever she can to make the customers happy.

    You don't even have to ask her for help - she comes up to you and volunteers her assistance. And the best part - she smiles the entire time.

    Anonymous 12/22/09 7:31PM

  • I was treated very well, with good customer server today at the kmart in Staten Island NY store # 4248. At the customer service desk by Denise, she has very nice and patient. I gave her a 5star.

    thomas 12/22/09 4:07PM

  • The employees at KMart store #4771 in Butler PA are the absolute best. Especially, all the employees at the Pharmacy, they are more than employees, they have become my friend, and always willing to go the extra mile for me. A big shout out to Lisa, Denise, Jack, terri Kelley, Diana and Joy. Thank you ,thank you, thank you!

    Anonymous 12/22/09 3:05PM

  • kmart store 377 ....my shopping at k mart jewelery was very enjoyable when the assistant Carri was so happy to show me several nice items to buy during my christmas shopping i ended up buyimg several items from her. she was fun to be with. thanks Richard

    Anonymous 12/22/09 12:09PM

  • Shivonne at Store 4243 was one of the most sweet nice and helpful cashiers I have ever encountered. I am disabled and she requested for someone to help me to my car and after a couple of minutes when she found out they were helping others she asked for permission to take me to my car. She went the extra mile for me and really appreciated it and think she should be recognized for her kind act and her sweet nice personality.

    Kathy 12/22/09 11:10AM

  • I had a 'tech' problem and Phyllis at #7397 in Grove City, Ohio helped me out by explaining it. She took her time and got me to understand the problem. I appreciated it. C Benedetto

    omegacathy 12/22/09 10:32AM

  • I would like to say that I was shopping at Kmart in Colorado Springs store #7572 and needed help you I had my hands full and Joy Wiiliams saw I did and offered to get me a buggy and went and got it and brought it back to me I want to say thank you to her for helping me out

    Anonymous 12/22/09 6:26AM

  • I was shopping at Kmart store#7572 on Dec 16th and anemployee there Joy Williams was very helpful to me she showed me where to find the Wii equipment and was ever so helpful she took me over to them and Joy was so pleasent and friendly she is a valued employee and seems to be very customer oriented thank you HThompson

    Anonymous 12/21/09 10:20PM

  • Alice Gresham @ store 4220 is probally one of the top assets to your business. I was having problems locating a specific style and size of boots for my husband, and she was exstremely helpful in every aspect.I was in and out in less time than ever expected. Hats Off!!

    Sanchez_konan 12/21/09 7:08PM

  • We needed a Wall Mount TV Bracket system for our children's Christmas Gift(TV). The store# 9586 was out of stock, and the Customer Service Representative(Xavier)made some calls in order to find us the products at another store. He managed to get the product transfered to Store 9586, so we can have the children's TV up on the wall by Christmas. Merry Christmas to Kmart and Xavier, for making our Christmas special for the children.

    Aldo Mannarino
    Sault Ste. Marie, Ontario, Canada

    Anonymous 12/21/09 5:38PM

  • I received 5Star service from an employee {Brenda Doom} Store #3103, today Dec.21..

    Anonymous 12/21/09 5:17PM

  • marcia is so gratful and helpful she helped me find every thing i needed . for now on i am going to ask for marcias help because she is a great employee i hope to see her again so she can help me . marcia was very polite and seemed like she was there to help anybody




    store #9140

    tes # 27 12/21/09 4:59PM

  • I would like to commend Cindy King on the excellent job of helping me with a pair of shoes that had been so hard for me to locate.she was very courteous and helpful and made my shopping experience much better.Cindy King#1016 at Store #7066 in Decatur, Al.

    Anonymous 12/21/09 4:00PM

  • my mom came home today after gassing up at the kmart express store#4961 on huffman mill road,, she was having difficulty getting her gas.. your cashier sharon chicas was more than helpful to my 74 year old mom....she came outside in the cold and helped my mom pump her gas and told my mom to stay in the car so she would be warm, my mom went to give her 5 dollars and sharon would not except it..................she told my mom to have a happy holiday...my mom came home smiling from one ear to another....your cashier made my mothers day kudos... to all of you and enjoy your holiday as well the olsen family

    Anonymous 12/21/09 3:48PM

  • kathy springman at store #4893 was very helpful when i was looking for a ring for christmas

    midwestsweetie 12/21/09 3:17PM

  • store 7655 Like to pay a special thanks to Betty Houy from the Little ceasers cafe. She was on her lunch break and i could not find any one to help me with a bath robe for my wife. She took the time to try it on for me as well as get me a cart to put it. Now that is customer service Mr John Reed

    johnny 12/21/09 2:46PM

  • We like to compliment Nora at store number 4067 for all the help she gave us thanks Nora!

    The Wade Family Fort Wayne IN.

    Help 12/21/09 2:04PM

  • Betty Brinkley Kmart#4716 was so helpful when I standing looking around the store. She asked me could she help.I tolded her what I was looking and I said point me in the direction of the hoodie. Betty walked me over to the hoodies,but also helped me find the right one that I was looking for. She was very very helpful and friendly and also nice.Plus the item was up high out of my reach.

    Anonymous 12/21/09 11:37AM

  • cashier matt apgar from store 7746 took time when he was on his break to help me locate something in the store and was very polite about it he is the best employee ive seen at kmart

    money maker 666 12/21/09 10:48AM

  • Your customer rep/cashier MAYRA D. at store #3271 was of great help when I was ckecking out. With kids crying and customers with attitude she took her time with each of us...........and she was busy/busy
    Thank you......for great service.

    melrose park 12/21/09 9:22AM

  • I would like to compliment Patricia Jones at Kmart #7243 in Kokomo, Indiana. She always goes above and beyond her call of duty to make our shopping experience a pleasant one! Thanks Pat

    The Reicholds 12/21/09 8:35AM

  • I would like to commend an employee, Patricia Medrano from store #3423 in Harahan, Louisiana, not for any ONE particular reason, but for ALWAYS being pleasant and efficient. She is a true asset to your company.

    Anonymous 12/21/09 7:51AM

  • I Would like to comment on a great job tim did at store 3111 I was hunting for this toy look all over for it.then tim took us right to it and help us fine some other thing too thank you tim great job

    Jerry 12/21/09 6:11AM

  • I was looking for a VERY unusual item in the toy department. Kathy P. at store #4713 in the Bradford Town Center in Towanda, PA. not only knew what I was looking for, but she knew where it was..and....she climbed the ladder and got it down for me! She was so WONDERFUL!!!! Thank you VERY much Kathy P. at store #4713! Merry Christmas and a Fantastic New Year! You deserve it!!

    Anonymous 12/20/09 7:43PM

  • I wish to compliment Scott from Store #3032 for excellent customer service.

    scott 3032 12/20/09 7:24PM

  • I was tight for time today and David P. at store #4146 came to my rescue! Thanks for all the great assistance! Merry Christmas! Sincerely, Bob Bechtloff - Everett, WA 98203

    David P. 12/20/09 6:17PM

  • I would like to recognize store #7149..Customer service was fast and friendly and I was very pleased at how quickly I was in and out of the store. The cashier that assisted me was Samantha Hutto and she was very pleasant and stayed calm even with the crowd that had gathered at the service center..

    Anonymous 12/20/09 3:15PM

  • I would like to recognize Laurie Hawkins, store # 9261 for her wonderful customer service. She was exceptional.

    Anonymous 12/20/09 1:27PM

  • I received great service at the kmart #4136 in Albuquerque from Cathy Brown. Things were very busy as is this time of year. Yet, she was there to help each and every one of the customers waiting in line. Also, she had a smile and was sincere. Kmart needs more staff like Cathy Brown.
    Thank you.

    Anonymous 12/20/09 12:39PM

  • I wold like to comment on great service I receive at kmart in portland OR #4288. LUIS exceesds my expectation today,I shop in tomany stors and never before recive at great service like LUIS getme in this particular store. GREAT JOB LUIS

    Anonymous 12/19/09 11:59PM

  • Andrew #1927 at store #3029 was the biggest help to me. He is an asset to the store and should get a raise solely on his attitude. He went the extra 10 miles to go in search of a product, went in the stockroom and hunted it down and handed it directly to me. Good job and a great attitude. Thank you Andrew #1927.

    ramonayparker@yahoo.com 12/19/09 9:05PM

  • My husband and I were at kmart store #3556 in Elkhart In tonight looking for a wedding band for my husband and Heidi C. #032 waited on us and was very friendly and showed us many rings because of the size it was a little more difficult but we found one and bought it. We can't tell you how nice it was to be waited on by someone that didn't act like it was a chore. She is an asset to your kmart. Thank you

    aguantonio 12/19/09 8:57PM

  • i was very impressed with the service i
    received at store 4123.the customer service
    i received was excellent.her name is jeri
    mtpleasant.thank -you barbara morgan

    babsmorgan429@aol.com 12/19/09 2:24PM

  • hello,had great experienceat store#3187 melissa was so helpful and friendly,

    donnydoodlebug13 12/19/09 2:13PM

  • When needing help w/prescriptions at store # 3876 my wife and I can always count on Sharon A. ( The pharmacist)Coutrteous,friendly and very thorough.

    bojangles 12/18/09 9:37PM

  • tried to locate www.kmart.com/5 star and could only find this after serching the web...anyway was very pleased with the help I recieved at your store 3379 from Norm #97. Merry Christmas. Norm

    Anonymous 12/18/09 11:56AM

  • I HAD BEEN TO STORE #7035 3 TIMES IN LESS THAN ONE WEEK AND EVERYTIME THEY WERE OUT OF THE PRODUCT I WANTED. I WENT IN ON 12/17/09. NO PRODUCT. ANTONIO ACOSTA HELPED ME AND FOUND THAT THEY WERE INDEED OUT OF THIS PRODUCT. BUT, HELPED ME GET RAINCHECKS FOR THE PRODUCT. HE WAS VERY NICE AND HELPFUL IN EVERY WAY. WISH I COULD SAY THAT ABOUT MOST OF THE OTHER EMPLOYEES THAT WORK IN THAT STORE.

    WILLOW 12/18/09 11:18AM

  • Store # 3420 Katie K. I appreciate her helpful, kind, friendly manner in which she showed me as I checked out at the store. She made another wise stressful and hectic experience pleasant. Thanks Again, Katie K.

    TeaBee3 12/18/09 10:55AM

  • Store #3420. Elizabeth B. Very kind courteous, helpful, very patient because I was dealing with a school purchase order which takes some time. This was her first time doing this and she did great. Which made my shopping a lot less stressful because of the person in the checkout lane.
    Keep up the good work Elizabeth B. And Thank You, So Very Much.

    Ms. B

    TeaBee3 12/18/09 10:50AM

  • Karen Davis #9648 - I was looking for a gift for a teen age girl and karen was a big help she knew what i should get for her and took alot of time to make sure i was happy. You dont often get anyone with the time but she had a friendly smile and wanted to help thanks so much karen davis

    Anonymous 12/18/09 8:58AM

  • Lisa at Store#: 3438 was very very helpful. This will be the second year I put a layaway at this store and to my dismay, all or some of my products will not be there. After speaking with Barbara on several occassions, she seem not to remember speaking to me and say she is just calling from a list to remind people to pick-up their layaways and that the other list was in the back of the store that she called from the previous day. Buty I am wrting to let you know that Lisa needs a TREMENDOUS RAISE. Everytime I'm in the store (3 to 4 times a week) she is
    always being paged for assistance. Lisa has excellent customer service and knows what she's doing (very knowledgable). Thank you for placing her at this location, it really need someone in there that knows what their doing.

    precious 12/18/09 8:50AM

  • latanya forest she is very sweet and pleasant very very helpful and knows her job well i wish everyone was as nice as she is

    Anonymous 12/18/09 8:24AM

  • kmart store 4175
    CAnton oh...denise was friendly and nice. I was in the store late last night and bought some items and changed my mind later. she had to void the sell and start again. at 1130pm. SHe was very kind and i will look for her again to go to her line.

    Anonymous 12/18/09 7:01AM

  • Store # 3785 on Victory Blvd. in the Kiln Creek shopping center is a great store with very nice, polite and helpful emplyees. One employee in particular is Angela Whitehead who took time from her busy duties to assist me in finding a particular toaster oven/rotisserie in which i could not locate. She walked with me to the appliance area and found the last appliance of its sort in the store and with a big smile wished me a wonderful evening. This is truely a store that i will do all my future shopping with!

    slobrousa 12/17/09 8:25PM

  • store#7066 cindy King #1016 in Decatur, Al. was the nicest associate when i went to get a certain pair of shoes . She went out of her way to find exactly what i was looking for. I was very pleased with the help she gave me.

    Anonymous 12/17/09 7:22PM

  • I would like to take the time to recognize exemplary performance,attitude,and friendliness from a particular employee at the Parma Ohio Kmart,#3013. Her employee number is 92,but of far greater importance is her name,Bonnie. In today's busy and impartial world,we all too often reduce people to a mere number,but not Bonnie. She treats each and every customer with individual respect and helpfulness,always having something cheerful to say. If this was how our country's workforce operated,it would not be in the sad state it is in today. Hats off to Bonnie for being the embodiment of a true great American worker!

    Jude 12/17/09 4:10PM

  • Store#9680 Jeanee was super! I had left my wallet on the checkout area and walked out of the store. Jeanee came running out to catch me and handed my wallet. I am so greatful that she was able to stop me. It was Christmas time and I had more cash than usual in it. She is #1 in my book!!!
    Sherry Heller

    Anonymous 12/17/09 12:44PM

  • The service I recieved @ the checkout was great!! Roger Mathis is a 5 Star employee! Kmart should be proud to have such a friendly, curtious employee!! Thanks Roger Mathis @ store #7058 in Greenwood!

    Anonymous 12/17/09 8:23AM

  • store #3927 5 Star rating for Louis Benvenuto

    Louis provided excellent customer service. I needed
    help with a heavy item. Louis checked the price for me and put it in my shopping cart. He went to check out with me, put the item on the counter and carried it to my car.

    Anonymous 12/16/09 7:11PM

  • We were looking for a remote car and Michelle B # 37 at K mart store # 4160 in Des Moines, Ia went out of her way to help us, she went to the storehouse to look for one and helped us get a rain check. the day the car arrived she brought it to the front desk for us to pick up.it was so important to our grandson tohave this gift for Christmas

    Anonymous 12/16/09 4:32PM

  • i use your pharmacy at store # 3043, and Linda Flores is one of the pharmacy techs there. what a wonderful person you have in her. she is always so helpful and kind. a true credit to your company.

    Anonymous 12/16/09 2:36PM

  • Store # 7621
    I am highly impressed by a young man named Stephen who helped me find a much needed set of small blue bulbs. He was very busy, I caught him in the midst of pushing an inventory cart, yet he stopped what he was doing and kindly walked me to the area I needed. His customer service skills are impecable, I could only wish there were more affable people in the retail business as he is. Kmart should be well pleased to have such a bright and personable young man working for them.

    tired mother of 4 12/15/09 8:28PM


  • KMart #9122 We were searching for a particular type of puzzle for a Nursing Home Resident. I found them on a skid, but couldn't get the price. Asked the nearest employee and she searched on the computer. They had recently received the order and were not listed in inventory at the time, but this nice employee stopped what she was in the middle of and helped us find similar puzzles. It was very busy being so close to Christmas and yet she took a good bit of her time and patience to assist us. We truly appreciated her help and attitude. Our friend did as well when she received her gift. The clerks name is Sandy. Thank you again, Sandy....

    Anonymous 12/15/09 4:30PM

  • Kay store #3240, gave great service to us

    momabear71109@live.com 12/15/09 12:13PM

  • Last Saturday I was looking for a bicycle that appeared in your sale flyer. There was one assembled and I needed one in the box for transporting. Mr. Roberts (Area Manager) Gabby and Timikia (Customer Service) went far beyond the call of duty to handle my request. What amazed me most, was their calm demeanor and desire for excellent customer service during the crowd (thank goodness)of the holidays. It's folks like them that make you want to keep coming back. Please acknowledge their extreme loyalty to Kmart. Tallahassee, Fl Store #4489.

    Pat A. 12/15/09 10:55AM

  • i was looking for my wife a phone at the kmart on barry rd.,i would like to say the help that i got was great. MIKE DAY was very good. We need more people like Mike.He helped me with the phone and knew how to be the 5 STAR SERVICE. the store number is 3655.Thank you .

    M.D.Christy.1 12/15/09 10:09AM

  • I would like to comment on the service I receive at Kmart in Scottsboro, al. Linda and Dionne Arnold exceeds my expectations. Great employees!

    Anonymous 12/15/09 9:00AM

  • I wanted to express my thanks and appreciation for Glenda King store # 4033.
    She was so helpful for me, she was working in
    the clothing dept.She was running back and forth between the dressing room, clothing dept. and several customers at the same time.
    She didn't give me her name but a 75 yr. old
    friend of mine just happen to be shopping there also and she was smart enough to ask for her name. My friend doesn't do the computer thing so she asked me to contact this site for her...We LOVE our Kmart!!!!
    This lady needs a raise or bonus...

    Marie 12/15/09 8:25AM

  • while shopping at your store#4162 we had a very pleasant experience with one of your store employees, by the name of Harold Martin. We needed help with a furniture purchase and decided we would probably have to wait for a while for service. Harold was there in a flash got our purchase, took it to the front of the store and loaded it in our car. It was refreshing to have that service especially on a very busy Saturday. If only more store offered that kind of customer service. Thank you Harold and K-Mart.

    k-mart 5 star 12/15/09 7:31AM

  • Tim Biddle Kmart #3645 was an excellent source of information and help in choosing the proper products for my little dog Brownie. She had stopped eating while in the pen with her sisters, I had removed her and tried TLC, but it just wasn't helping. The food and chew bones recommended by Tim did the trick. She took right to them. Thanks Tim!
    Lisa Finley Pickens SC

    Scruffygurl 12/15/09 6:55AM

  • Store 7061 employee's are very helpful. There is one employee in particular that always is willing to help me, Will Eartha. She always has a smile on her face, and know knowlegde on just about everything I'm looking for in the store. This is the type of customer service I wish I could get at every store I walk into. Keep up the good work.

    kels 12/14/09 8:45PM

  • I was at Kmart in Kingsport Tennessee and a Carol Coomer was the who asst me .She was great smiling and making me feel i was appericated..thank you carol

    difriend 12/14/09 8:02PM

  • My husband and I were impressed with Randall Werhnyak's professionalism, friendliness, and knowledge at Store #4771 in Butler, PA. We were shopping for multiple toys for a variety of ages, and he knew exactly where each item was located. He really was most helpful and had a wonderful attitude, despite his having been in an minor, but frightening (due to icey roads) accident that morning. Wish we could clone this man for all our shopping experiences!

    christmas shopper 12/14/09 6:58PM

  • On December 12, 2009 I was in Kmart Store #3423, the Kmart near my home. Pat Medrano was at the register when I was checking out. She is very friendly, ask if you found everything you were looking for in the store, always has a smile on her face. I have been shopping this Kmart for years and Pat is very helpful, courteous and willing to help her customer.

    Anonymous 12/14/09 6:43PM

  • On Friday December 11, I visited Store #3529 in Westview, PA and received excellent customer service by Judy Psenicnak. She went totally out of her way to take care of me. Please commend her for her utmost courtesy and service. I truly appreciated it.

    Anonymous 12/14/09 5:22AM

  • Today I visited store #3532 in west covina and the customer service was excellent! Lidia was very kind and she was calm when it came to a customer that just did not understand that she cannot return products she bought at sears there. While and after dealing with the customer, she kept the line flowing in customer service. i was surprised! she answered phones after such a stressfull situation with that lady and still managed to keep a smile on her face when she got to us. i will definately shop there again!

    xaviersmomma 12/14/09 12:14AM

  • I was not looking forward to picking up my lay-A-way today.. Thinking that there would be long lines and just craziness. To my pleasant surprize, the line was short.. Araceli was very helpful and quick with my lay-A-way. I would give Araceli 5 stars for great customer service. Store # 3628
    Thank you, Jenene

    Anonymous 12/13/09 9:05PM

  • Store 4851 Sue #98 was very helpful in helping me find a advertised item. She was very kind and really sweet to this old 83 year women. I shop a lot at this store and I always try to get to her register.
    virginia harmsen

    Store 4851 Sue#98 12/13/09 6:08PM

  • Store 3786 Employee Chris Mansor 543 has always helped my wife and I with any problems we may incounter at the store, always calls us by name, Chris is an excellent person and employee, as far as we are concerned Chris is a Five Star Employee. Thank You Kenneth Scott Sr.

    Satisfied customer 12/13/09 5:05PM

  • i went to kmart 9420 on saturday 12/12/09 i pretty much got everything i needed but for most cahier natoya blake was very polite and friendly throught out our conversations

    jordan 12/13/09 4:53PM

  • I shop at store #7555 in Conway S.C. because of your sale person named Pual Singleton.I have not met a more friendly and helpful person than Paul. Paul should be recognized for his performance as an exceptional employee. I think Paul is a 5 star customer service employee.

    Thank You George

    Anonymous 12/12/09 9:26PM

  • I have been quite a long time customer at the K-mart/3318 store,especially the pharmacy.My name is linda Hall and I am disabled. Pharmasist Mr. John Boyd and tech,Delores D. are exceptional and go above and beyond their duties.They have helped me so much and thats what keeps me coming back. i would not go anywhere else.they have cried with me and laughed with me. I could go on and on about them helping me with medications. I can't say enough about them,thats what keeps customers coming back.

    Linda hall 12/12/09 4:54PM

  • Merry Christmas to all,
    I just wanted to let you know that I have been shopping Kmart for years,store #7104,Acton,Massachusetts. I have found a salesperson named Devon who is a wonderful person who really helps me all the time with friendly & curtious attention. I believe he deserves a 5 star rating! Even though he works in electronics,he will help me within any department. I feel he deserves recognition for how hard he helps people and works for you.
    Thankyou,
    D.Bezanson

    Anonymous 12/12/09 10:30AM

  • I just want to say Thank you to Damen Lynn in electronics for his great help with a track phone. Also to Vicky Taylor, softline manager for her outstanding help. Kmart is a good place to shop. Thank you! This is at store #7775 in Lafayette, In.

    Gracie 12/12/09 8:31AM

  • I had bought an artical at store #9539 and 2 days later when again shopping I saw that the same artical was now on sale. I still had my sales slip in my pocket-book so I took it to the return desk to inquire about a refund on the sale price. The return desk person, Britany (no last name was given to me) was more than happy to refund me the sale price which happened to be a refund of $11.00. I have found that Kmart has always been more than fair and helpfull on any returned items

    RIFISHER 12/11/09 6:48PM

  • My family has shopped at Kmart Pharmarcy #3043, in Aurora, CO, for about ten years and we also shop the rest of the store-groceries, clothing, office products,and especially at Christmas time. I cannot say enough about Linda Flores. She is always friendly, helpful, and always cheerful. We always look for her every time we go to the store if we have a question about anything and she will steer us in the right direction.


    Anonymous 12/11/09 7:40AM

  • I was very impressed with Mr. Delbert Stull, a customer service representative at your Store #7477. I was looking for a particular child's game and he walked me right it. He was very nice and very knowledgeable of the store. He handed me a card that said 5 Star Customer Service so that he may be recognized for his performance. I was glad to do so. It would be nice if all the employees could be that great!

    tj gamer50 12/10/09 4:11AM

  • My wife and I received outstanding service From Rhonda Stanley and co-worker Amanda in Store #7340 (Durham, N.C.). They both went out of their way to take care of a problem we were having getting a Christmas item sent in from another K-Mart store. We really appreciate their taking care of our problem.

    Anonymous 12/9/09 8:21PM

  • 5 Star customer service recieved from Marie Strang, #38, at the K-Mart in Vero Beach Fl, 32960, store #7294!!Helped picking a watch.
    Merry Christmas.....didn't have an instruction sheet but she said I can go to a Timex site and get info! Thanx for keeping me in budget Marie!
    P Pearce
    age 62

    Anonymous 12/9/09 11:29AM

  • debra maxwell from store # 7677 in wellsville, ny. was very very polite and helpful in helping me today atmy visit to kmart. she deserves a big koodo. thanks for employees like her.
    leon knox

    Anonymous 12/7/09 4:32PM

  • I am a regular KMART shopper,I frenquently shopin store #7629. No matter how busy or slow the store is, I receive great service. I paticularly shop the Jewelry section. Today I bought a birthstone ring and Jennifer McCoy waited on me. She was very busy, but she still took her time and did not make me feel rushed at all. I really appericiate that kind of service. Especially during the Christmas rush. Everyone should hire sales clerks like this.

    fxygaldy57 12/5/09 9:49PM

  • Just want to say the great service and well prepared the rotterdam kmart not only gave for me but everyone in line waiting to pickup layaways. There was a line that was so long that I honestly thought I would be there for a long time and that was not the case.
    I was approached by mr mahoney who took my contract and had my merchandise before I reached the counter. Sara the cashier was also so pleasant that she checked every item to make sure I had everything. This is why I why I am a loyal kmart shopper and wouldnt want it any other way.
    Mrs. Freedel

    Anonymous 12/5/09 8:05PM

  • Submit your comment >>
  • I am a current employee at K-Mart, and must say this has been one of the worst job experiences of my life.

    90% of management is irredeemably homophobic and narrow-minded (I have personally borne witness to several of the higher-ups refer to homosexual men as "faggots", yet the sexist pigs that manage there have no qualms with the lesbian workers) As a gay male, I find this type of primitive thinking grossly offensive.

    You can't express your opinions or disagree with ANY of the managers, or else your hours get drastically cut (reasons being low productivity).

    If you don't understand something they try to tell you, then you are treated as though you were mentally handicapped (never mind that none of these blue collar slobs have the faintest idea how to verbally express themselves so its no wonder not everyone will comprehend their inane ramblings.

    I am currently searching for a new job and will be departing this hellhole soon enough. I don't care if I end up homeless, I never want to work in this environment again! I have a tested I.Q of 135, have had outstanding recommendations on my work ethic from previous jobs, and do not need to work in a discriminatory environment. I will be warning every single individual I come into contact with about this company's shady practices and outmoded way of thinking. God help the poor souls who still perspire under the heel of this evil beast.

    angryemployee 6/17/10 11:52PM

  • I am a Kmart employee. It is extremely funny when a customer decides to reach a manager, due to my or one of my co-workers "ignorance." (first and only complaint I've ever had of my 5 years of work) Yes, ignorance, for? For not knowing where an item was that I've never heard of, that was ultimately from a department that I've never worked. (some kind of stocking from the clothing department)
    I agree with the above complaints, if you want us to bend over backwards for you, get over yourselves first.

    Anonymous 4/6/10 4:23PM

  • I'm an employee at KMart. Ive wokred retail for over 18yrs. This past Christmas season was the worst over all due to customers. Everytime something did'nt go as they thought it should first one they blame is the Cashiers and the floor associates. Well shame on you. If your having a bad day don't take it out on us, we aret trying to do our job. We are not your door mat. We are told to leave our attitude at the door then so should you, the customer. I treat you the way you treat me if you don't like then don't do it. Basically you need to get over yourselves.

    Anonymous 1/15/10 4:12PM

  • I am an employee at a k mart. If the customers that came in were actually friendly we would trat them better. This is our job and you dont care what we have to go through all you care about is your precious time, and money. We cant help if discounts dont work or computers go down or your stupid tree cant be replaced.

    Anonymous 1/14/10 12:48PM



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