Kmart vs JCPenney
Customer Service Comparisons
Best Customer Service Rating
Kmart has the best overall customer service rating based upon the companies you have selected to compare.
Overall Ratings
Below is a look at the overall customer service ratings provided for each company that is being compared:
| Company | Rating | Reviews | Issue Resolution | Reachability | Cancellation | Friendliness | Product Knowledge |
|---|
| Kmart | 83.16 | 3,179 |  |  | |  | |
| JCPenney | 47.55 | 1,043 |  |  | |  | |
Ratings Breakdown
The rankings listed in the table above were calculated from the following ratings:
- Kmart has had 3,179 total customer service ratings of which 1,067 have been positive and 2,112 have been negative. This has resulted in an overall classification of Acceptable.
- JCPenney has had 1,043 total customer service ratings of which 110 have been positive and 933 have been negative. This has resulted in an overall classification of Disappointing.
Performance Over Time
The following chart demonstrates the overall customer service rating for the selected companies over time:
