JetBlue Airlines Customer Service Complaints - page 3

checked in at JFK on 10/14/2014 for a flight to west palm beach airport. I approached the counter where 2 JetBlue associates were having a conversation. I was told to get back in the line until I am called.
When they finally called "next" both associates refused to check me in because "they don't know where I came from and may not have been on line". I guess that they were upset that I walked up to the counter while they were having a conversation. I had to ask for a supervisor who then checked me in half heartedly. I asked the supervisor if JetBlue's corporate office is still in Queens and she responded "go to the website".
Terrible customer service at JFK airport.

Had a traumatic experience with Troy and Natalia at gate 19 in jfk. On the flight 223 to LA the crew on board was awesome. Thank u God those other 2 freaks we not part of this crew. People around me complaining about the same 2 people.

Again this crew helped make the trip more enjoyable. That's called cleaning someone else

Couldn't believe the service so many years flying ONLY jetblue. My flight from Aguadilla landed in jfk at 910 my connecting flight to LA was at 940 flight 223. My family of 4 were treated the the bottom of a shoe by your representative Troy and Natalia. Boy o boy we had row 5 with children and boarded last cause They felt like it. We mentioned u guys winning on customer service and we thought maybe we should change our carrier....hahaha no loyalty from them. Troy said he didn't care and even said i was not getting on this plane. I asked for a supervisor, still waiting. So may good people needing jobs. These 2 characters are a circus routine of their own. Very disappointed. By the way my carry on no room for that somewhere in row 20. Why? Oh yeah Troy and Natalia felt like letting us last. And we had row 5.

We arrived a few minutes late and rather than check us in, we were told to go to the end of the line. The clerk then spent 15-20 minutes with a customer and caused us to miss the 30 minutes baggage close. Because of your policy that the flyer is then responsible to get their baggage, we were forced to use another airline to get home. I intend to check whether our seats were taken and if so, I and my wife want a refundI. f not, as a retired lawyer, I intend to sue in the NY small claims court.
Your employees were rude, surly and totally unhelpful.
If there is any alternative to Jet Blue, we will take it. Further, we will tell everyone
we know of our extremely unpleasant experience with Jet Blue. We hope that we can return the treatment we received in spades.

I just wanted to say I've never had a problem with JetBlue until now my flight has been cancelled twice, the first time was because of weather which is understandable but the second time they couldn't even give me a reason on why! All I'm trying to do is go back home with my 3 kids which one is 5, had down-syndrome and has been in the ER twice since we've gotten to our destination and is diagnosed with pneumonia, he needs to see his doctor. The 1st cancellation you guys wanted to have us on a layover for 11hours and the second time you guys wanted to separate us! I've been on hold for more than a half hour when I was told the wait time was 9 minutes this is getting really ridiculous, my son needs to go to his regular doctor!

Missed our flight bc of 2 hour security line. Sunday afternoon, Feb 16, at JFK, holiday weekend only 2 lanes were opened. As we ran to the gate,we saw the doors close, with no one around at all, we opened it to talk to someone who just walked through. We were not aware that we couldnt do this, but with no one around, we didn't know what to do. Raquel (Lead) was sure not going to help us at all. She was determined to not feel our pain or understand our problem,and she and her cohort only insisted that we KEEP saying we are sorry over and over and kept explaining how wrong we were. We acknowledged that many times and meantime, she could have let us on our flight. She only made a bad experience worse. That was a 2:30 flight. We then sat waitng for a 9pm flight on standby, that we didn't get.Now we got to 'spend the night' at the lovely 'Hotel JFK' so we could be on standby in the early AM. Thankfully, we finally met a nice guy, Kevin Dowling, who understood our frustration, listened to us and got us on a flight home.Thank you Kevin!This overalll was very frustrating with very little help from the Jet Blue team. The below rating excludes Kevin-

Jet BLUE IS NOW ONE OF THE WORST.I WAS PUT ON HOLD 4 TIMES,Got 3 DIFFERENT ANSWERS For a total of 2/12 HR wasted just trying to get on another flight after they canceled mine due to a storm that was 2 days away and the flight they changed it to was right smack in the middle of the storm. my original flight was hours before it was due to start. its been one thing after another for the past couple of years. I also compared cost to other airlines and found flights for almost 1/2 in some cases that little TV is not worth it anymore I could buy my own CD player for what I saved on a resent flight to North Carolina on another airline.

Jet Blue has got to be one of the worst prepared airlines in history considering they knew the storm was going to hit well in advance. Your customer service was unprofessional to say the least. My son got off of an EgyptAir flight after 11 hours and should have gotten on his plane form JFK to Orlando at 6:30 that night. As you are aware that flight and all other flights were grounded. After standing in line at JFK to get help form you to get home he was told, "sorry we are out of hotel vouchers and it will be at least 4 days before we can get you any flight" and then not even to Florida. Seriously, is that what you call customer service? If so then you need to hire me as I have several solutions which would have made your airline a hero instead of one with a horrible reputation in emergency situations. You could have called a hotel in NY city and arranged for passengers to stay there--I'm sure you would have gotten group discount--and you could have told the hotel to send you the bill. You could have offered to charter a bus that went down the east coast and gotten stranded people who lived there home in a reasonable amount of time. You could have offered Amtrack tickets free of charge to passengers who could get home by train. But instead, you let all your passengers down and told them you couldn't help--it this really the way a billion dollar corporation acts in time of crisis. It was obvious that your CEO and others involved in grounding your planes was only worried about profit and not customer service. I even tried to call only to be told the best anyone could d for me was let me leave a message on the corporate office voice mail or call the 1 800 number which had an hours + wait to speak to anyone. I also noticed that later that evening when I attempted to call again, your phone lines were down. Really, are you sure you just didn't shut them down because you didn't care to deal with any more complaints by pissed off people?

So now you offer a refund of the airfare--but it that it? What about the bus ticket my son had to buy so he didn't have to sleep in the JFK airport for 4-5 days? He has a job and also didn't make it back to work when scheduled so what about his lost wages? I am his mother and I am writing this because I bought the ticket and right now he is still catching up on over 48 hours without sleep. I will continue to call your company to write comments here and anywhere else I can find to warn others of your LACK of customer service and I will fax you letters complaining about your ridiculous idea of customer service until my son is reimbursed for every expense he incurred due to your inability to provide a solution for your stranded passengers. At the very least you should refund his airfare, you should pay for his bus ticket and you should replace his lost wages for the days of w0rk he missed. It was not his fault you don't have enough pilots to put on extra flights to help people get home, nor is it his fault that you failed to prepare in advance for the expected storm. I live in Cairo, Egypt so you will be unable to call me though I do have a magic jack and I will continue to call you. I expect that within the next 48 hours you will have contacted my son at and offer him the above compensation for your ineptness. I have already gone on facebook and asked m100's of friends to boycott your airline until you have satisfactorily refunded the extra money spent by my son and others to get back home. I teach here in Egypt and all of us fly regularly--so it seems to me that you would be better compensating people now for their negative experience with your company or you can ignore this and the many other complaints you receive and lose many passengers who otherwise would not have hesitated to fly on Jet Blue. I do think an email in return for this comment would also help improve your negative reputation.

Jet Blue is the worse airlines in history! They stopped all flights out of New York because they were cold and tired on Jan, 6, 2014. No airline in history has shut down and left thousands of people stranded! My 2 children were left without a flight for 2 days! Its all over the news if someone doubts me. I will never fly with them again. They make me sick. I'll bet our great CEO and Board Members got to fly on their private jets any where they wanted to go!

Our situation at JFK on Saturday, January 4 was horrific. We were booked on Flt. 653 to West Palm. First email Sid on time next email said delayed and third said cancelled. We received the cancelled one on way to airport. Jet Blue put us on a late evening flight the next day, which would not work for us.
Since there was no room in the terminal wall to wall people, we stood outside in six degree weather until we reached Agent's desk to try and get another flight. Agent told us to go to a kiosk to get a boarding pass, but I already had one plus so much confusion in the terminal and no room even to walk plus no PSA to help passengers,no personnel to speak to except security who knew nothing.
Jet Blue was overwhelmed and unprepared. You need to get your act together.
I have always said you are the best airline to fly but no more.
Took us twenty-four hours to thaw out. Fortunately, we live in NY and could get home. $120 for cab fares and we were back home.

Jet Blue has shown extreme unprofessionalism when it comes to the emergency weather problems in New York City at JFK airport. My son flew on Egypt Air from Cairo , Egypt to JFK on January 5, 2014. Not only was his flight to Orlando cancelled but he waited in line 4 hours to get help to get home and Jet Blue offered him nothing but a refund of his ticket price. How ridiculous is that? No offer of a hotel to stay in until the next flight was available and then after waiting 4 hours was told he couldn't get a flight home for 4 days--REALLY so you gave away all the hotel vouchers but your corporation couldn't call a hotel in NY and make arrangement to pay for peoples room when it is not their fault they are stranded. My son knows no one in NYC so no option there and to top it off he was scheduled to work on January 6, 2014. No offer of any help whatsoever from your company, your people at the desk in JFK, no suggestions and no ability to put more flights in the air to help the people stranded due to weather. So now he is on a bus, he couldn't afford to take an American Airlines flight for $360.00 because Jet Blue would take 7 days to refund his money. Nice job for a company as big as this, knowing they would have an emergency situation due to weather conditions, and your people couldn't figure out a way to help people on cancelled flights get home in a timely manner. This is about as unprofessional as it gets and to think up until now I spoke highly of Jet Blue and told people I know not to hesitate to book with Jet Blue. I personally will never fly your airline again, and though I am only one person, I know many other people who fly regularly who I will now ask to boycott your airline. I am writing this because after calling from Cairo, Egypt, no one could even connect me to a person. They could connect me to a corporate voice mail who would supposedly call me back ( I am using a Magic Jack, I can make calls but would never know if I received a call) r the 1-800 Jet Blue number that gave me no options of speaking to a person other than making a reservation. So I pushed 2 for reservations and was told that it was more than a 60 minute wait for me to speak to someone. Now on top of the fact that you did nothing to help your stranded customers, but you couldn't provide phone lines for people to call to discuss the horrible customer service you provided and make amends for your unprofessional handling of such an emergency weather situationn. So how can you remedy this situation, I would hope you would ask? In this case not only should you provide my son and others with a refund of their ticket price, but you should also pay for the bus, plane or rented car expenses that your stranded customers have incurred due to your inept handling of this problem. On top of that, people who have missed work should be reimbursed the money they lost if they worked in a situation where they made no money because they could not get to work when scheduled. Believe me I don't plan on letting you off with just this letter, I am contacting the BBB to file a complaint against your company and I will continue to call until I get through to a person that can guarantee me compensation for your ineptness. You may contact my son,, James B Weekley by cell phone at 386 405-1064 to offer him reimbursement for his plane ticket, his bus ticket and the money he failed to make when scheduled to work on January 6, 2014. I do hope I hear from him to tell me he has been contacted and oompensated for your mishandling of this situation, if not I will continue to write letters to you, call you, report you to the BBB and go on all on line travel sites to tell this story about how unprofessional Jet Blue Airlines is in handling emergency weather problems. Thank you for your time though speaking to a person would have been much more satisfying and made this event much less difficult for both of us. Danae A Weekley PS I am contacting you instead of my son because he is on a bus for the next 12 hours trying to get home to Orlando, Florida

After booking my flight 2 weeks ago, I just checked and saw my return flight for myself and my Son went down $15 each. I called to get the difference credited and was told I paid the same amount. .... OVER and OVER. I kept saying, do the math, it is $30 less. It was like talking to someone in the twilight zone. Finally a supervisor gets on and says she will separate the reservation, there is maybe 1 flight left at this price, so I say I want the difference of at least the one flight. She tells me she is crediting me $10. That is the difference. I ask her to recalculate the 140 I paid from the 125 it is now and she insists it will just be 10. I asked her to look at the one way ticket returning home because I don't want to pay "more - $5" for the other ticket going out and she says she will not argue with me and all she will do is credit $10. I have always used Jet Blue and will NEVER again, that's right over $5 difference!!!!! In addition I will make sure I share my experience with eeeeveryone !

THIS IS THE WORST AIRLINE ON EARTH!!!!

my boyfriend had to change his flight from fort lauderdale to san juan, for another hour, after he changed it he got his reservation itinerary by email. We thought everything was fine, then when he got there, (fort lauderdale airport) that "woman" at the kiosk told him that his reservation was canceled, and he never canceled it, he just changed it for another hour. He missed his flight, because he was trying to talk to someone at an office and explain the whole situation, then they realized that it was an error, they gave my boyfriend's seat to another person. So he misses his flight because of their negligence, and they wouldn't even give him a stand by ticket for the next flight... they wanted him to pay $100 more. This people are freaking nazis. Jetblue is definitely the worst airline.

I found a flight I would like to take in January, but since I am undergoing chemotherapy treatments and the timing depends on how I go through each one, I called the insurance company, Global Alliance that you offer when booking flights. I am upset to know that they do not cover pre-existing conditions. So even though I know I may have to postpone the trip, I would still have to pay $150 change fee, because I cannot even get a waiver from the insurance company. What is the point then of getting insurance? I will take my business elsewhere. Southwest does not charge change fees, so I will book with them. I think you should offer some kind of accommodation for people with health issues. I feel that is irresponsible, and discriminating because I have a pre-existing condition. I am very disappointed and upset about this.

On July 22nd,I arrived at JFK 2hrs. before my 10:29 flight with Jet Blue for Miami, Fl. where I had a connecting flight on Caribbean Airlines for 5:15pm that evening to Kingston Jamaica. I stood in line for approximately 35 min. to get my baggage checked in. On walking over to security I was faced again with extremely long lines to have my carry on etc. checked. I spent over 45 min in security and by the time I got to the Jet Blue gate I was
informed I would not be able to get on the flight but my luggage would arrive to Miami on the flight without me, and they would try to put me on the 2:00pm flight. Unfortunately I did not get on the 2:00pm flight because the flight was full. I was later put on the 4:00pm flight,which was further delayed and did not depart until 6:00pm instead.

Needless to say, I missed my connecting flight on Caribbean
Airway, and by the time I got to Ft. Lauderdale, Florida the Caribbean Airway counter was closed at 9:40pm. I travel every year to Jamaica on your airline and I have seen in the past where an agent would come to the security and inquire if there is anyone that needs to get on a flight that was about to leave, especially if they checked and realized that the baggage has been checked in long ago. I was not the only passenger that was left behind there were three other passengers that got caught up in the long lines in security. Although I complained in security I was told that everyone has a flight to catch.

I had to purchase another ticket on Caribbean Airways for
Wednesday because they would not honor the ticket I had for
July 22nd. I would appreciate if customer service would look into this matter because this has caused me extreme duress and expense to stay overnight in Ft. Lauderdale.

Unfortunately my daughter missed her flight due to the difficulty in finding a parking space at Central Parking at the Logan Airport located in Boston, MA.

We waited our turn in line to speak to an attendant to find out if we could change to a later flight. The attendant (Beverly) lacked customer service. She told me that there was a later flight and I asked if there was anything else available even if it was not a direct flight. She said "I already told you and if I say it again I would be repeating myself". I said no need to get upset I just wanted clarification on what you said. You would have thought I had asked her the impossible. Since I was the CUSTOMER, if I wanted something repeated 10 times, that is might right as the CUSTOMER. My daughter and I both work with the PUBLIC and never would treat a Customer this way. What ever happened to "THE CUSTOMER IS ALWAYS RIGHT"????? She embarrassed me in front of my daughter by talking to me as if I was 5 years old. I find this type of behavior very unprofessional and unacceptable.

Absolutely horrible...the original owner of JetBlue would be horrified to realize this airline is the furthest from "bringing humanity back to flying"! The service is less than average now...Delays, short-tempered staff, careless communication, and lack of empathy, makes me realize this airline is all about the almighty $$ and least concerned with its loyal patrons!!!

Hoping this gets to JetBlue senior management.



This is not your ordinary lost baggage notification. I am asking, NEED your help so, so much. I returned to Orlando June 6 after being delayed for an hour or two at Bradley (BDO)-- due to mechanical problems. (( was 8am direct flight to MCO)) To Jet Blue's credit they changed equipment and moved us and the luggage to a plane at gate 5 (from 4). Upon arrival at Orlando (MCO) I located one of my two bags. The second bag has yet to be found. I AM NOT/NOT AFTER ANY SPECIAL COMPENSATION etc. THIS 2nd BAG INCLUDED A QUILT MY SISTER MADE AND WE HAD IT DRAPED OVER MY MOM'S CASKET at the funeral...HAVING LOST MY MOM ON APRIL 16th. To date no luck from baggage service and now I am VERY concerned. I cannot express to you how important it is to get this quilt back. I was in Connecticut helping to get her house ready to go on the real estate market. The quilt was what I selected to be the item I would take back to Florida with me and always have. PLEASE - PLEASE can all of JetBlue search for this "priceless" item. Losing my Mom has been difficult enough but I thought I would always have the quilt to remind me of her, forever. Your baggage claim dept at Orlando has all my information but it is now June 9th and I am really concerned. Is there some way this could get to your senior management?? I believe given the circumstances they would have the organization "turned upside down" to locate/return this lost item. I hope, pray so. I can be reached anytime at 407-257-9270, do not hesitate. ....My last plea...I cannot find the words to tell you how much I need your help, how much this item means to me. Thank you.





Ernie Sadosky

This is not your ordinary lost baggage notification. I am asking, NEED your help so, so much. I returned to Orlando June 6 after being delayed for an hour or two at Bradley (BDO)-- due to mechanical problems. (( was 8am direct flight to MCO)) To Jet Blue's credit they changed equipment and moved us and the luggage to a plane at gate 5 (from 4). Upon arrival at Orlando (MCO) I located one of my two bags. The second bag has yet to be found. I AM NOT/NOT AFTER ANY SPECIAL COMPENSATION etc. THIS 2nd BAG INCLUDED A QUILT MY SISTER MADE AND WE HAD IT DRAPED OVER MY MOM'S CASKET at the funeral...HAVING LOST MY MOM ON APRIL 16th. To date no luck from baggage service and now I am VERY concerned. I cannot express to you how important it is to get this quilt back. I was in Connecticut helping to get her house ready to go on the real estate market. The quilt was what I selected to be the item I would take back to Florida with me and always have. PLEASE - PLEASE can all of JetBlue search for this "priceless" item. Losing my Mom has been difficult enough but I thought I would always have the quilt to remind me of her, forever. Your baggage claim dept at Orlando has all my information but it is now June 9th and I am really concerned. Is there some way this could get to your senior management?? I believe given the circumstances they would have the organization "turned upside down" to locate/return this lost item. I hope, pray so. I can be reached anytime at do not hesitate. ....My last plea...I cannot find the words to tell you how much I need your help, how much this item means to me. Thank you.

I booked a SJU-TPA flight on 5/12/13 and to my surprise when I checked in at the ticket counter at 530pm, I was informed that the flight was delayed for an hour.At 800pm I heard another passanger saying that the flight was delayed for an extra hour.No announcements were never made and no Jet Blue Rep at the gate to answer questions or provide any information.
No text messages nor emails were never recieved in regards to this matter.This was my first Mother's Day in SJU in eight years and I could have stayed longer with my beloved ones only I if could have known.
To make things worse I start at a new job tomorrow and with and ETA of 115am I would only have four hours of sleep.Thank you Jet Blue.

I have always love flying jet blue until today, have found the staff curt, unapproachable and downright nasty. I work in customer service and would fire the entire staff at Orlando who do nothing to help make their customers happy and comfortable. I have never written this type of review before and will never have to since I will not be flying this airline again

i had a flight with the JetBlue in RDU airport on April 2013. They changed my original ticket for the next day because of a delay on first flight (i had a connection flight). The next day i simply went to JetBlue counter to check in my luggage. However the employee (an African-American lady) start acting extremely rude and racist when she saw my passport and realized that i am from a middle-eastern country. After I waited 10 minutes for my luggage to get checked-in, she told me that "i will check-in your luggage here, but you have to get your luggage in JFK and have the checked-in for the rest of your connection flights again". I tried to explain to her that i use connection flights many times every year and always i check in my luggage "once" at the airport where the connection flights starts from (in this case RDU) and received them in my final destination. I told her that i have a heart problem and i cannot carry two huge luggage from terminal 5 to terminal 1 in JFK. She was looking at her computer without paying any attention to me and she kept repeating the phrase "this is all i can do". when i asked her in a very calm manner that i want to speak with your super-wiser, she called airport police on me. I have no idea what she told airport police on the phone, but i suddenly found myself surrounded by RDU police. After hardworking police officers checked my ID and embraced me with inappropriate words in front of my Family, they asked me to leave JetBlue counter area. i decided to not to continue arguing because my family was so scared. However, i call JetBlue costumer service and explained them the situation, within couple minutes representative on phone set up the luggage to be received in the final destination .(same request that i had in the first place and the lady over the counter told me that it is impossible to do). Also, the phone representative confirmed that my request (receiving luggage at the final destination) is completely normal, in fact, it is actually how it supposed to be in all the connection flights. Trust me this is just a summery of what i had to go through and what happened in my first and last experience with JetBlue!!!

I recently book a flight to take my Grandkids to Disneyland with you. Then today I became real upset because I was checking out the flights and come across a special you was running. If you book six people you get 35% off. Wow this upset me because we was prompt and booked out flights earlier we are not able to get a cheaper flight. This only means that we should wait and a better price will come up. Thats just not fair to your loyal customers. We was told if cheaper flights come up we could get the better price. Can you help us on this. Its real upsetting that the same flight is now cheaper for people booking 6 or more people. They get 35% off the flight today.
Susan Richardson
KaDee Henrie
Dustin Henrie
Braxton Henrie
Kaya Richardson
Kason Richardson
I would really appreciate and feel better if something could be done on our tickets. May 17th from Salt Lake to Long Beach at 7:00 returning on May 21 in the morning.

Thank you for your consideration. We always prefer to fly Jet Blue.
Susan Richardson
P.s. In this case early bird did not get the worm.

My 8 am flight was cancelled at 4 am. I could not rebook on line. When I called the phone system was out for 45 minutes. I was up all night. When I was able to speak to an agent in the middle of the night, seats available on an alternative flight to an alternative airport were terrible. They would not upgrade me to an acceptable seat, even though I had this experience.

We had a flight March 30th to Dominican Republic. Just before taking off the plane had mechanical failure resulting in taking us back to the terminal. Needless to say we missed our connecting flight in Boston. Since there were no other flights, they sent us to JFK where another flight on March 31 would fly us to DR.

This caused us to lose one night at our resort that the resort wasn't willing to reimburse even though it wasn't our fault.

On the way back April 6th we had a two hour delay because the plane had to be fueled. Go figure. Of course this led to us missing again our connections in Boston.

This is the first time we flew JetBlue. We aren't happy customers. I've flown other airlines and have NEVER experienced what I did with JetBlue.