JetBlue Airlines Customer Service Complaints - page 2

Disappointed !!!!!!! Because of jet blue customer rep ...she put the wrong spelling of My son name in the jet blue computer although the my email confirmation was correct I missed my flight missed my sister destination wedding .. Due to jet bkue error very angry !!!!!!!!!!! Oct 22 from NYC to Barbodos

This is a comment about the poor communication between orbitz and jet blue twice in one trip jet blue didn't accept our reservation that was set for 2 months. They conveniently suggest you upgrade without offering any other alternative.

Flight from Boston to Jax sitting in row 1. Paid a bit more of course.

Wiped seat and the wet wipe was black with dirt. Does the passenger bill of rights stipulate a clean seat? If not it should.

Maybe clean the aircraft once in a while. Jet blue? Maybe jet black

Information about my connecting from fort lauder....to Dca was wrongly communicated to me .My boarding says gate E10 while the flight was departing from F10 instead. No efforts was made to reach me. No pages were made to reach me instead I dealt with an unfriendly customer clerk you told to double check my gate next time and booked me into the next flight 4 hours later.
I booked my flight got at the boarding gate communicated to me .Should I also be the one to do jetblue job? Why am I paying for the fare then? So so disappointed
Marie Louise

We are long term United airlines Customers and wanted to

experience Jet Blue.



We have a registered doctor approved

motional support pet traveling with us.

We processed our pet Arabella

on the manifest and came with her registration

Card along with her certification. In order to

obtain a certification you need a Doctors

note. I explained to the supervisor the

At Newark airport we have a Doctor

Note ahe refused to let our pet fly.



Kriten the supervisor stated she is not a registered

Support Pet which is false. kristin the supervisor at

Terminal A. Gate 16 at Newark Airport

Treated us rudely and made us pay $100

for our registered certified emotional

Support pet to fly.



This caused intense anxiety and

My husbands blood pressure to

elevate.



Under the disability act we can

File a discrimination law suit.

I strongly recommend a refund

for Arabella's fee.

The object was to keep my

Husband calm during the flight



Kristen made us feel intimated

and disrespected and hiegtened

the level of my husband's

blood pressure and anxiety.



All your employees should be

educated on disability support pets.

I anticipate a refund to my credit card

Immediately







DACUGJ

SEPT 23 2015

Missed a flight during my layover. Who knew that my boarding pass has the wrong gate number. Rebooked on a later flight and was warned to keep checking the board because this gate may change also. Now I know why they have to call so many customers names for flights.

I am solely disappointed I fly on JetBlue this morning fort Lauderdale to Kingston I had one check bag and one carry on. I have travel with the same two pieces of luggage when I arrived in the US with JetBlue May 14 I did not pay$35 for my carry on but this morning I had to I was on flight 1675. The bag was 22" the lady did not even look. I wanted to join the JetBlue family but I'm reconsidering that.

Well. Here I am stock at Oakland airport because my flight got canceled at the last minute. I checked in online since I have to work before heading to the airport and the flight was on time. The next flight I got put on is tomorrow. Really!!!! Had to get another flight with Southwest which cost me more that I expected to pay. Of course! I need to get to Long beach today. Jet blue failed big time. I am not a happy customer and I will never travel with Jet Blue again.

I was scheduled to leave out of St Croix on the 615p.m. flight number 3593 on August the 16th. Not only was I not notified of my flight change I just got there early because I got a ride. Then I end up having a layover over 10 hours I wasn't comped for anything and they had me waiting at A4 only to find out one hour before that I was supposed to be at A2 it was probably 10 degrees in there I'm handicapped didn't have any assistance whatsoever the service was just horrible I've never ever had this problem before at any airline and I've been traveling since I was 5 years old I'm 53 years old and handicap! I got the run around from Seaborne to JetBlue! NO ONE WANTED TO OWN THEIR MISTAKE or unprofessionalism!

To Whom it my concern:
I am a disabled veteran that was traveling with my emotional support animal from San Diego to Boston on Aug 5th, 2015 flight 620(HEYEXS). I have been traveling with the same paperwork from the VA for my service animal since 2012; however, this time a man named JR would not let me on the plane with my service animal at the boarding gate. I asked to speak with a supervisor, but they said JR was the supervisor. The papers were checked by several individuals during my route to the Jet Blue gate and I was cleared by all of these individuals.I do understand that the service papers were over a year old, but I have never had a problem in the past flying with these papers. I tried to explain to JR that the VA has switched my mental health doctors 5 times since 2012,and getting paper work from the VA is difficult to say the least. I had 2 letters showing my diagnosis of PTSD, anxiety, and panic attack disorder, but since they were over a year old he just pushed me to the side like I did not matter. I have been a loyal customer with JetBlue for years, but after JR's treatment to me I feel that JetBlue does not care about their disabled Veterans. I have updated papers now, which I have faxed to you(The new paperwork is from my private doctor in SD, since I can not get an appointment at the VA until October), and I am requesting my refund as well as a voucher for the time, stress, inconvenience and money that this caused me. I was not able to enjoy my flight home to Boston and ruined my first night with my family. I would appreciate a voucher to compensate for this experience. I look forward to hearing from you soon.
Respectfully,

Ryan Caron

Jet blue fails again. I took Jet Blue a year ago and the delays and causing of missed flights was horrendous. Had to take them again and here we sit in the runway because they can't get us to a gate to unload. I will avoid this airline at all costs. Disorganized mess!

spoke to the rudest most unprofessional supervisor by the name of Annie from the orlando location, she was a very very very rude and unprofessional supervisor, I would never have me or my family travel with jet blue again, because of that horrible experience with that supervisor. such a shame

Terrible experience at the JetBlue Oakland airline. Daree had a nasty tone, and poor customer rapport. I will never book with JetBlue again because of Daree.

My wife, daughter & I scheduled a round trip from Wash DC (DCA to Bogota, returning from Cartagena to Wash DC (DCA) early this year. Unfortunately for us, Jet Blue decided to change our return flight from Cartagena to Wash DC. They later informed us that they revised our return flight schedule & took us to New York:then New York to Dulles, which is a $100 cab fare back to our Condo in Wash DC. No sorry, just tough luck. We later found out that they still offer a returning flight from Cartagena, into Florida, and Fly form Florida to DCA. No sound reason why they screwed us

We were just told tough luck! The flight arrived at Dulles (IAD) at 11:40pm, Saturday, July 17, 2015.
Very unfortunate, as we did not get home till 1am, the morning of July 18, 2015

However, I thought the stewards onboard were very personable, & professional. But the company treats customers as if they were dogs.

Flew from Washington to Boston and JetBlue managed to break off one of the wheels on my suitcase and destroyed an external zipper. When we complained we were offered US$50. Not good enough Jet Blue. Sorry I inconvenienced you by travelling on your airline. Never again.

Booked a non stop flight from Boston to Las Vegas in January 2015. Had no seat assignment when I/we checked in, so we were awarded 2 of the 6 worst seats on the plane. Now I/we are returning home and as luck would have it, I/we have the same awful seat assignments. I hope they left the $100 bill in the back pocket. See you later jet blue, you won't be seeing me anytime soon. I'm done with flying, rather drive to my vacation. See you in the unemployment line.
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Hi am a true Member to jetblue because the service is always awesome and friendly i flew from nyc to las vegas great flight but coming back from Las Vegas My seat was broken i told the flight attendant she was very nice but they was nothing she could do i took pictures of it for the hold flight until new york city i was uncomfortable the flight attendant told me to leave a comment at costumer service it was late i just wanted to get home

My flight from LA to NY was 4 hours delayed. Due to traffic delays in NY we arrived 30 minutes beefier our departure time thus Jet Blue would not allow us on our 8 AM flight. There was only 1 seat available . I flew standby. Flight delayed again. Layout customer service in NY were insensitive, unhelpful and discourteous. Li probably will not get in the next flight and have no idea how long Ivwill need to wait because I am being inferred no help or advice. I doybtvthatvyou fare for I am only ine person. However I do own a company with 110 employees. I will never fly Jet Bkue again and if I can avoid having any of our employed fly Jet Bkue, I will Gay Abrams

I took a trip from Charlotte to Buffalo miss my first flight so i had to take the next flight i could find. My grandmother past and on the last nite i took my a family member out for one drink for all the effort she made for helping me why i was their my flight was at 5:45 in the morning so i knew i could not do too much drinking because i had to stay awake to catch my plane. when i got to the airport in buffalo it seem like when i was being check and searched the person was trying to make me miss my flight trying to start a debate with me about anything i would answer too that came from unneeded comments that were being made but i just blue it off and got to my flight. I got the flight and landed in Jfk airport sat for a little while and they called my flight. I got on the plane and went to my seat as i open the over head compartment there was a blue basket in there taken up all the space. I move the blue basket and placed it in the compartment next door. There was a light skin lady standing in the door way at the back of the plane she was watching my action. She very rudely told me you can't move that and i began to start to explain the this was my seat and my overhead compartment before i could even get a sentence out she began to become more upset by the tone in Witch she was expressing herself. Reather than debate with her i turn right around and calmly went to the other end of the plane and spoke with another flight attendant telling her i don't understand why that other young lady was giving me such a hard time and refuse to let me explain myself. The other flight attendant walk me back to the other end of the plane and began to speak with her co worker to try and see what was going on. The rude flight attendant ask the nice flight attendant can i speak with you in the back. But...... the nice flight attendant stood there as to say you can speak here. She then told her i don't want him on the flight he has been drinking. I said omg to myself how did we go from a blue basket to a drinking problem. I knew this was going to become a bigger problem i left the two ladies standing there and walk toward the entrance of the plane where the captain who fly the plane was standing. I started talking to him the lady and the basket very calmly and also how i was being told she did not want me to fly on the plane. He could smell i had been drinking and said. you smell like you been drinking i am not taken you on this flight. We talked about 3 min explaining i was not drunk and seemly not the problem but he was cut and dry and refuse to care about anything i said. i was taken off the plane. There was a very nice lady not sure what she do but she did listen and she said you don't seem like your not going to be a problem and re book me on a flight for 4:45 in the evening. Remember all of this is happening at 6 am or 6:30 am i was running out of money and had to sit in the airport til the next flight. Now the flight i was supposed to get on was delayed until 11:30 pm i got back to Charlotte at 1:00 am as i thought about my trip bumming cigarettes, being talk to rudely by the person who tell you way to go to get search when going in and out of check in walking around the airport all day my knees and back hurt from sitting in the chairs all day trying to watch my actions so nobody would misunderstand anything i said or did. I felt like a homeless person just wandering through the airport. I felt very embarrass after they called my name on the loud speaker and a man from counter and said he work for security and wanted to see if i was ok to fly in a very nice way saying we're not going to have any more problems out of you are we. I said i never had a problem and don't know how this could of happen so no not at all. This was my first time ever flying jet blue. The ticket was about 460.00 round trip compared to other airlines but if i had knew the less you pay the worse service you get i would have took another airlines forget saving money. In 50 years i have been all over this country and never went through anything like this in my life thanks for nothing.

I had the worst experience flying from LB to LV. I could not believe I had a 7 hour delay.
Then my flight back to LB they told me I was late for my flight which in reality I arrived at 1130 for 11:45 flight but I mean you guys where 7 hours late for flight out. She rebooked me on the next available flight. But she told me I had to pay$50 for my second bag which when I left out of LB they said I could have two bags at no charge. I told the agent this an d she gave me a stupid look and nothing except it will be $50. The customer service n my retune flight sucked on top of cost a $50 fee that had not paid on my departing flight. It has discouraged from using your airline again. I my only use it for the voucher I will recieve for my delay.

I would just like to tell you how one of your employees went above and beyond on my Usairways flight.I am a 19 year Flight Attendant for Usairways and was working on Feb 9 #634 CLT-FLL when Jetblue flight Attendant Heidi Ridenour FLL 76011 boarded our Aircraft to commute home she stopped by 1st class and said hi to the crew. A few minutes later near the end of boarding a very young Mother with 2 children both under the age of 14 months boarded alone.This was the Familys Third flight of the day. Thru no fault of the Mom her car seats had been checked and it was to late to get them back.both children were crying and upset from the long day.They could not seat in seats they need to be laps.With out me saying a would Heidi said what can I do to help! By now the Mom was at her wits end. Heidi moved over ,sat next to them ,clamed the Mom and the children ,held the baby the entire flight. During the flight we went thru a long patch of moderate turbulence witch added 45mins to our flight. She again helped the family.The best part was she helped calm the Mom down witch made it so much easier for the 2 babies so the slept. Not sure how it would have been without Heidi she went way above and beyond on a flightvshe wasn't even working! C

I would just like to tell you how one of your employees went above and beyond on my Usairways flight.I am a 19 year Flight Attendant for Usairways and was working on Feb 9 #634 CLT-FLL when Jetblue flight Attendant Heidi Ridenour FLL 76011 boarded our Aircraft to commute home she stopped by 1st class and said hi to the crew. A few minutes later near the end of boarding a very young Mother with 2 children both under the age of 14 months boarded alone.This was the Familys Third flight of the day. Thru no fault of the Mom her car seats had been checked and it was to late to get them back.both children were crying and upset from the long day.They could not seat in seats they need to be laps.With out me saying a would Heidi said what can I do to help! By now the Mom was at her wits end. Heidi moved over ,sat next to them ,clamed the Mom and the children ,held the baby the entire flight. During the flight we went thru a long patch of moderate turbulence witch added 45mins to our flight. She again helped the family.The best part was she helped calm the Mom down witch made it so much easier for the 2 babies so the slept. Not sure how it would have been without Heidi she went way above and beyond on a flightvshe wasn't even working! Christine Petitte

Iam still waiting from Simone to respond I send 2 emails to JetBlue

Dear Jet Blue Customer service,



My name is Ghassan Rachko and I have been traveling on JetBlue for the past 7 years without any major issue.

On November 7th, 2014 , I had tickets for myself, my wife and 3 little children traveling from Orlando/ FL to Newark NJ ' Flight # ..328

The flight was supposed to be 8:00 PM, upon our arrival at the airport and getting to board the plane, we heard on the loud speaker that there is an issue with the breaks of the plane and thus they need to check the issue.

My 3 little children , my wife and I were sitting by our seats for close to 3 hours and instead of being in Newark / NJ @ 10:30 , we ended up being in NJ after 1:30 AM next day.

This has cost me $375.00 as I had to get a hotel room and my children had to eat at a dining close by the airport.



I am writing you and hope you can compensate me and my family for the suffering that this trip has caused us not only financially but also the fear of flying as my children were terrified form thinking that we something might happened to the plane as a result of theProblem with the breaks.





Regards,





Ghassan Rachko

this airlines is all about them. Fly southwest- they care. Their website is ridiculous They made me change from explorer to another provider because their system sucks

I use Jet Blue flying to Abe from Fort Lauderdale Airport to Westchester Airport all the time. Unfortunately the last time was a flight from Hell. We are now in the other part of the Airport E Gate. I left ties Dec 2. None of the Jet Bue representative were at Gate E10 the place was over ran by Azul Airlines which was there for their Maiden flight. Gate E10 had 26 seats. Which was taken over by Azul Airlines When I found a seat in Azul section I was tol I would have to move. I am a senior citizen Shame on you.

Clair Orlando


Pompano Beach, FL