Posted by rhisa
I would like to commend Joy at the North Carolina center and LaToya at Philadelphia airport's ticketing counters. Both women were pleasant and helpful and went beyond mere "service" to give me personal attention and satisfaction.
Joy found me a seat on flight 796 on Thursday the 11th of February from Philadelphia to Tel Aviv when my flight which was originally booked for Tuesday the 9th of February was cancelled. She worked very hard to place me on the flight and I so appreciated her effort.
LaToya, who works at the check in counter at Philadelphia Airport, helped me find an appropriate seat as I suffer from claustrophobia and had been placed in a window seat. She was kind, understanding and successful. Because of her, I had a comfortable and nonthreatening flight.
I highly appreciated the service from both ladies. Sincerely, Rhisa Teman