American Home Shield Customer Service Complaints - page 3

Called to request service on stove that AHS had already repaired. The service tech comes out and states it will be 4 weeks before the parts arrived. So AHS will not honor any other service company or replaced the stove. We have had terrible customer service and will not be renewing any contract with them. Also we have had this contract for two years with only one request to have something fixed......

I am tired of adding comments and my air-conditioning is no fixed. Company after company keep coming and cannot fix unit. Always someone is bring compressor. Company yesterday said same thing company on Friday said "wrong size compressor." I expected to be made whole and not some hook up to say air is working. Air-conditioning department at America Shield needs to be revamped. No one can help me. Air-conditioning off since May 1, 2021.

I recieved a call from Southern Air that they are coming to inspect unit tomorrow. Southern Air and All Coast is the same company. 843-800-0595. Reliable according to Abredka (Abreedka) would not take job because they installed wrong compressor and did not want to work behind All Coast. Ashley said All Coast did not have license. Now I don't have air and they are sending same company. American Home Shield should fire these two people. How can you get so much information wrong? They are hired into wrong positions but know they can lie and there is no follow up. I am dying!

American Home Shield should fire Ashley William's and Abreedka (Abredka). These two people are poor representatives of the company. They will not let you rate their conduct or actions. My air-conditioning has been broken since May. They send a new contractor to start over my initial call for service with a new vendor today. Abredka said they are waiting on parts. What parts? No one should have to go through lies after lies from American Home Shield Agents. Those who do their job properly ask for feed back. Not these two because they can get away with being rude and inefficient. I have been with this company for over 10yrs with automatic pay and yet these two act as if we are playing some game and I am dying.

American Home Shield should fire Ashley William's and Abreedka (Abredka). These two people are poor representatives of the company. They will not let you rate their conduct or actions. My air-conditioning has been broken since May. They send a new contractor to start over my initial call for service with a new vendor today. Abredka said they are waiting on parts. What parts? No one should have to go through lies after lies from American Home Shield Agents. Those who do their job properly ask for feed back. Not these two because they can get away with being rude and inefficient. I have been with this company for over 10yrs with automatic pay and yet these two act as if we are playing some game and I am dying.

American Home Shield should fire Ashley Williams. She is unable to communicate with the companies assigned by American Home Shield nor me. I received text on 7/19/21 stating All Coast was going to put compressor in today. Without my knowledge she set up this appointment and I had to cancel my doctor's appointment because of this stress. Service tech came out and had no compressor and could not fix one in unit. Now she is stating he is coming tomorrow and bringing unit. She did not confer with me just set an appointment and I had moved my doctor appointment until tomorrow and was fortunate they had a spot. Someone should have trained her before giving her job affecting people's health. It was approximately 3 weeks ago when she stated company was ordering 3rd compressor and had not arrived today. She lies and put in the paperwork what she thinks will cover her being unable to solve problems. Someone at American Home Shield should look into this matter. She is treating this work order as if it was established recently. This was May 1, 2021. When you read her notes she is acting like she is actually doing work on his problem. No she is not. Someone higher than her should look into why she is treating this like a new work order!!!!!

My air-consitioning has been down for almost 2 months. All Coast ordered 2 compressors and other items and unit could not be repaired by various repairmen of the company. They said it could not be fixed. Angela from American Shield says it can be repaired. She is now ordering 3rd compressor and I am sick in this heat. I am 74yrs old and the end of the week is here and she gave no update on this work order. I have called and called and no one can give me information. American Home Shield should have checks and balance program within the company so that Angela cannot pretend this is a new request for service. After calling and calling I feel useless and very upset.

I am speaking to William and he will not escalate my complaint. Over 6 weeks to fix air-conditioning and then wait more weeks for Ashley to send new company. 2 new compressors were placed in unit with another part and All Coast could not repair. I am sweating and being angry is not helping. CAN ANYONE HELP WITH THIS PROBLEM? I am 74yrs old and you don't provide anything while this is happening to an individual.

American Home Shield is awful. All Coast said they could not repair air-conditioning. Been over 6 weeks now. Put in 2 new compressors and waited on another part. Repairmen tried and tried and now Ashley want to send another company. I am 74yrs old and sick from this heat. Tried to contact your lawyers or maybe my own. This is stressful.

My air-conditioning broke over a month ago. Company put in two new compressors and several other parts and it is broken and cannot be fixed. Over a month I have been hot and.in one room. I am 74yrs old and you get all these clerks who cannot help or accept what company states but they come up with their own answers. I pay each month and you state you will replace if cannot be fixed. Now a clerk want a new compressor placed again. I am hot and sick and need someone to help me!

Service request #68197937 date May 31, 2021
I have called AHS 4 times; I spoke with Jim on June 17, (this was my second call) he stated that AHS requested a detailed invoice from the vendor. I ask for a follow call within 48 hours. It never came.
I spoke with VJ on June 23, requested to speak to a supervisor, he informed me that he was transferring my call to escalation. He got back on the line and told me they weren't answering the call, however, someone would call me back by the end of the day. Didn't happen!!!
I spoke with John on June 24th, he informed me that AHS is requesting a detailed invoice from the vendor. I informed John that is exactly was Jim said last week. John put me on hold and came and told me that yes, they indeed do have the detailed invoice and waiting on approval. I then requested to speak to someone higher up than his position. I was told that his supervisor was in a meeting. I asked him for the phone number of corporate and he told me that he didn't have the number, but his supervisor will call me back in 30 minutes. No one called!!!!
I have been with AHS for over 20 years, but this will be my last year. I'm tired of the continuance running around and no one, can give me a straight answer. However, my service fee of $75 was collected quickly. They have the worst customer service in the world. All of them tell the same lie, must be a written script.

We called in a work order for our A/C on May 27th. A tech (from Performance Air HVAC) came out and spent a total of 7 minutes checking out our A/C. Gave us a 1 minute explanation of what our problem was, and left, never to be heard from again. We have been calling AHS almost everyday and we hold for hours. Did anyone else realize that American Home Shield has at my last count 5 different phone numbers? All calls are eventually answered by a person speaking very broken English. They must have a script to go by..."I just tried to call the tech and no one answers so I just sent them an email so you should hear from them soon". Today June 21 at 2:15 I talked to "John" and he had a different script..."I just talked to my DM and he is going to go to the approval dept. I promise to call you back in 1 to 2 hours" It's now 7:05pm. As soon as you hang up they prompt you to take a survey on the help that you received from your agent. Why should I take a survey to rate someone who has lied to me and I've spent 25 days and countless hours holding on the phone. When we originally became members years ago this was a good company with excellent customer service. Now I believe that they are going out of business or at least they should. This has not been our first bad experience with AHS. Our last call took months to resolve.
After reading all the other complaints, maybe there should be a class action suit against this company. I have now been on hold for 40 mins. I was in real estate and have many friends still practicing. Tomorrow I will call all of them and their companies to give them a heads up on referring their clients to AHS. Also the BBB will get a call. Through all of this we're not really sure of what is really wrong with our A/C.

You guys are terrible! Worst customer service process I have ever seen! Managers are afraid to talk to customers or deal with escalations.
Agents are left on their own to handle customer issues with a very precarious process. Terrible company. In addition to not renewing the contract once it ends, I also don't recommend AHS to friends or family. In fact, I wouldn't even recommend it to enemies.
Also, when you give the option to rate your business with a stars via survey, I strongly recommend that you allow us to rate your company with ZERO star. One Star is too too many starts for this crap service. Also, instead of just giving us the option to choose ONE reason of why we would give ZERO star, please add the option "all the above". The overall AHS experience is terrible punctuality, poor coverage, poor problem solving and professionalism? This option is a joke! In a company where managers are afraid to talk to customers when there is an escalation and leave agents alone with a bad workflow, there is no Professionalism.
I hope my comments help this company get a little better and respect their customers. Today, this company couldn't be worse. Please stay away from AHS.

Technician came to fix air-conditioning. Said I needed compressor and refrigerant would cost $90 per unit. I will pay $80 and need 6 units. This is highway robbery because in our area it is not that high. Anne, who identified herself as Supervisor of Chuck said she would check on price. You would think she did, NO. I think I should have been told this upfront because last year I paid $160 but they have no record. This is very frustrating because at my age of 74ys and suffering because of hot house. I am thinking about moving to motel since my daughters live in California and Maryland. You would think company would call and give you update when part suppose to arrive, NO! I have been a member for more than 10yrs and this is the way I am treated.

Same problem as everyone else here. Thief's. Take your money never fix a single problem. Their business model is give people Weeks and weeks of run arounds until they give up and just pay out of pocket to fix the problem. Everyone one of their phone reps is from a different country call center. There's a reason that you can't contact their corporate office to get the agent for service of legal documents to sue.

It Looks Like The Common Complaint Is That You Have No Problem Taking Our Money, But When A Claim Is Filed It Either Doesn't Get Taken Care Of Or It Takes Forever. This Is Unacceptable. I'm Going To End Up Suing You. This Whole Thing Is Totally Ridiculous. I Could Go On And On About The Incompetence Of Your Staff. First Of All Calling Is The Most Frustrating Thing I've Ever Done. It A Circulatory Frustration. You Have To Hold For Hours Only To Get Disconnected Or Transferred To Start All Over Again Giving The Same Information And The Holding Again And Again And Again. Then When You Finally Think The Problem Is Resolved And The End Is In Sight, You Find Out There Was Some Limitation On Your Policy Or Someone Else Dropped The Ball And Your Parts Haven't Even Been Shipped. I Am Sooooooo Done. I Have Begged, Pleaded, Threatened And Cried To Get Help....but To No Avail. When Will You Do The Right Thing And Take Care Of Your Obligation.

I had renewed my contract which cost me 49.99,which i paid on the 24th of september,and than on the 26th american home shield deducted another 67.99 out of my account which they had two contracts on one house which didnt need,so i call american home shield ask why they put two contract on one,and i didnt get no reply,and when i did to straighten it out, the first they did see the second contract,so the lady hung up on me,so i call a second time they put for 25 miniute,and they, i call a third time and i gave them the contract number that needs to cancelled,cause you no right to take a second amount out my accountwithout notetiying me which is my now is overdrawn 30,so total is 97.99,so again and got put on hold,and agian i hungup on,so frustration is setting in,because you my money basically you're saying f-ck me,if a cant get no satisfation,i will call a lawyer,i call 4 times,and this the way americsn home shield treats thier customers(sad)i will not call no more, but i will write some reviews

My name is Nadege Jean-Paul, my contract# 288561562, and address is 4231 NW 19th street unit 261, Lauderhill FL, 33313. I would like to file a complaint on the customer service and billing. I think this problems is coming from speaking with agents that is answering call from other countries which caused a language barrier with customers that speaks English. I put a work order for plumbing back in June. With the back and forth agents not knowing how the job caused me as a customer with two contracts and have referred family members, I feel like I am being abused and not appreciated. I was double charged for my plumbing order, I am not sure how it happens but I have reached out to customer service several times about a double service charge, I was advised to disregard the charge. The harassment will not stop of receiving statements of bill, till this week. Every time I request to speak with a supervisor or request to have one to give me a call I have not received one till this day. I am so unhappy with American Home Shield at this point. With plumbing work order I have had my toilet tank lid broken because a tech from Cascade left the tower tank lid sitting on the toilet sit after leaving my home which caused it to be bump into by my younger sister and broke. I called and complain to AHS, AHS agent advised me that it was not their issue and that I need to call Cascade Plumbing, I called Cascade plumbing they advised me that I need to report it to AHS, it was a run around and nothing was done. There was an issue with my tub drain stopper that I needed to be repaired but never was put on the work order with the new A-Z plumbing company which was on the original work order with Cascade. A-Z plumbing company was so helpful they tried to do their best to work with me base on AHS not doing their job. This week I spoke with Jeff from the Philippians ID# 8049938, from the billing the department. Who was not too pleasant at all, and refused to have me to speak with a supervisor. Jeff advised me that he is sorry that the agents have been telling me to disregard bill but they will do investigation by pulling the call and call me back. I have not receive a phone call yet, every promised I was made regarding this issue, no one has delivered. I don't owe this $100 that I am being billed for. I need someone to help me with this bill of $100, my toilet tank lid that is broken and the tub tank lid situation that was not added to my work order. I need help, please help me.

unable to get through to them on 9-6 air went out and it was 117outside and 98 so called a man a different com. Had it up and running in a hour. tried to get reimberced and they refuse. very unhappy with them and will cancel my remainig contract with them. It was a special circumstance and I needed the air fixed asap as I had company coming..will never use this company again!!!!!!!!

My very first service call occurred on a Saturday midnight when my Air Conditioning stopped working (in Florida mid August). The $100. service fee was immediately collected before anything else could happen. I paid the service fee the directed to an automated line to schedule service. I was given the number of a provider to service my air. The service provider's voice mail stated service hours M-F 8am- 5pm. Emergencies usually don't follow that schedule. Anyway, my first experience was my final experience. I will not pay monthly for a service that is unreliable.

The absolute worst company ever! I've had an open claim for my AC unit for 7 days, and still no answer. American Shield has been repeatedly made aware of a medical condition in the home and that the home temperature is 100 degrees. Seven days later still no response. As a Real Estate Broker, I will never refer clients to this company.

I have been waiting since FEBRUARY 25,2020 for them to ( recommended by their contractor) to replace my furnace boiler because of a cracked heat exchanger. Budget HVAC ( AHS contractor ) said it is not fixable. AHS disagreed and said for their contractor to come out and fix it it will be an extra $1500. beyond the contract to " repair" it !!! It is now AUGUST 5, 2020 and nothing was done yet!!! I had to get a supplemental heater...an EDENPURE..
I have been on the phone for over two hours WAITING TO SPEAK TO SOMEONE from your AHS. I am now going into my FOURTH WEEK waiting for my fridge to be repaired. The local contractor representing and fixing for AHS just broke his THIRD APPOINTMENT with me...all were NO SHOWS!!! I have medical needs for my fridge.
I call AHS almost every day, waiting time is at least 1/2 hr. to an hour each time.
ARE YOU REALLY A LEGITIMATE COMPANY???

AHS IS AN ABSOLUTE SCAM! You have been warned!! They will NOT fix your issue for weeks! By then what the hell do you need them for!!! They have commited fraud and completely misrepresented this warranty! If you waste your money on this scam after reading these reviews you deserve to get scammed! YOU HAVE BEEN WARNED!

Good afternoon! I have been a customer of American Home Shield since 2003. I have placed a service request on my AC unit since 2006 every year. Every year Greenway comes out to patch it and make it operational for the summer then it goes out again not cooling. My understanding is after 3 service calls for the same problem the unit is replaced. I am concerned that the lack of professionalism is due to demographics. When I purchased my home in 2003 I was told that AHS was the best...I would like the address or phone number of someone in corporate that I can communicate with please. Enough is enough I have invested too much money.

I want to make a MAJOR COMPLAINT about AHS business practice. My air conditioning went out again on JUNE 5, 2020(Friday) and a tech come to my home on JUNE 8, 2020(Monday) and assured me the "COMPRESSOR" would we replaced/repaired within 2 days. This is the 5th time the air conditioning has gone out and it's always the compressor or some minor thing "as always said by the technician". It is now JUNE 21, 2020(Sunday) and me and my family of 5 have been staying in different hotels since June 8, 2020(Monday) and my air conditioning HAS NOT been fixed yet. I have begged and pleaded with my landlord as well as AHS REPS that two of my younger kids have ASTHMA and use pumps and a machine and the heat with hurt them in a situation like this. I myself have HEART issues that I have and will be taking for the duration of my life. This is VERY INHUMANE the treatment I have received from your company. I was told by a rep that they will no longer be discussing information with me pertaining to the updates on this matter, only the owner/landlord. Anytime prior this was never a concern with talking with me about the status of any repairs but now it appears they are not taking serious this situation and I'm in the process of retaining an ATTORNEY in this matter because it has been too long that I have been displaced from my residence due to AHS not repairing/replacing this part. I have been lied too several times by this company. This is DISGUSTING to say the lease how this company places no SEVERITY about getting work done at a property. They sleep well in their AIR CONDITIONED HOMES while me and my family sweat and

Spend money I don't have to sleep in hotels daily. I have been in hotels since June 8, 2020. Your company should be EMBARRASSED about the mishandling of human being especially with what's going on in the world today.

PLEASE WE NEED HELP IN THIS MATTER