American Home Shield Customer Service Complaints - page 2

My problem starts with my central AC unit becoming inoperable. The unit was displaying an error code indicating a blower motor fault. I contacted AHS, they collected my $100 fee, a technician came out and confirmed the problem as a defective blower motor. He leaves and nothing happens until I log into their website and notice AHS has CLOSED OUT THE REPAIR! After spending hours trying to reach them, they made up an excuse for believing the repair had been done. I asked the overseas agent why the order was closed out and they indicated they wished to do business with a different vendor, however, no new item was opened. I am 70 and in frail health and this house is now uncomfortable to be in. I beg the agent for an expedited process and she admits AHS cannot find another authorized contractor. She gives me a list of authorized contractors; none were doing business with AHS at the time. She admits AHS felt the repair from the initial contractor was too expensive (this blower motor alone is about $1200 because I looked it up online). The agent contacts the original contractor, they hang up with the agent and call me directly on another line while I am talking to the agent. I put the contractor and agent on a speaker and the contractor tells me they were ready to perform the repair in a timely manner but were removed. They said they will not be doing business with AHS anymore and wished me luck with the AHS process (all within earshot of the AHS agent). This is making for a very stressful situation, so I plead with the agent to allow me to contact my normal HVAC company. After some days (during which I was never contacted), I call back and am issued an approval to hire an outside contractor, which comes with several stipulations. Mostly, they have to contact AHS and I have to pay for the repair out-of-pocket. The requirements are forwarded to the contractor who completes the work satisfactorily. I then submit the paperwork through their channels and wait for my check. Nothing happens. I contact the approval company to find the contractor didn't call until 2 weeks after the repair. The contractor claimed they couldn't reach the number given until later (there are lengthy wait times). AHS is refusing to pay using the excuse the contractor didn't contact them in time. I have been on the phone with overseas agents supervisors (clearly reading from a script) and they are unmoved. The fact I had to take over all of the responsibility for the repair from AHS meant nothing to them and they refuse to refund $2136 of money they told me to pay out. Please do not be lulled into a false sense of security off of their slick advertising!

One of the worst companies in America!

This company is the worse I has a new AC system put in June of 2021 now July 2022 I am having issues with the unit. it is cover under warranty with the manufacture but they do not cover the labor part. I contact American home shield to see if they would cover the labor being that the unit is only a year old and I put our 1,500 last year for labor these people tell me they will not cover the labor. are you kidding me I pay a monthly payment for what. every time I need service they take anywhere from 75-125 in service fee. I am so disappointed in them and their customer service is very poor. I will be looking for a different warranty service

My 29 year old oven died. Serviceman says cannot repair. Service request closed. Have heard nothing from AHS. Told would be contacted about replacement. Cannot get anyone on the phone. Asked for copy of serviceman's report. Told it would be emailed. Never received. You get this gas oven replaced immediately per terms of your contract. You can expect a complaint to be filed with the appropriate Texas agency regarding this claim. Once this appliance has been replaced, you can anticipate that this contract will be cancelled. Worst service experience I have ever had with a home warranty. I want a copy of the repairman's report sent to me. I will not use my time, my PC, my printer, my paper, my ink for a copy of your business record for my file.

Placed a service request for central air conditioning on 6/30/2022 as of today 7/8/22 no luck. Have called numerous times, the only way to get through to an actual person is to act like you want to buy a policy and the phone is immediately answered otherwise you do not get through. I have had customer service put me on hold and hang up, without calling back. I have had customer service say they would call at a particular time but did not. Not one customer service person will identify themselves with an employee number so you can speak to the lack of their personal lack of customer service in a complaint. After 5 days I was finally able to get through to the contractor assigned and was informed it would be next week before my unit would even be looked at and then if it needed parts it would be the following week before it would be fixed as they only come to my area once per week, making total time 4 wks and that is an estimate. I have requested another contractor only to be told they have none. I googled the contractor reviews to see this contractor has poor reviews and 3 better business bureau complaints this year. I have had this contract 10 years and have never been treated poorly before and have always been very happy but now I am completely disillusioned, with the goal of sharing my story on every social media platform in an effort to prevent anyone from throwing money away on American Home Shield

Once our AC unit stopped cooling we requested a service. The Contractor came after 5 days of request was placed in order. On June 14 the Contractor notified American Home Shield that AC unit must be replaced. Every day we've been calling two or three times a day to check on the status since it's over 95 degrees inside our house and impossible to leave, especially with 3 little kids. Every time we've been getting false explanation and no answer. It's a total nightmare. Today is July 7. Almost a month and American Home Shield last update is that they placed an order only on June 30. No one from customer support are providing us with any kind of info when to expect it since they telling us that AC Unit has never been picked up and have no idea when it will be shipped. I've been trying to locate Corp Office Contact info, but the phone listed is not responsive at all and all email addresses came back as non delivery. This company is Spam. I will be looking for an attorney to bring a lawsuit against this company since American Home Shield put in danger our lives.

This company is a joke. They do not call back and they did not do what they were supposed to do but they love taking the money out of your bank account without completing their job. I've written letters to them and BBB and still this company has ignored me.

I would like to request help with service request I opened to address my washer. I opened Service Request early June and was assigned a contractor that took really long to come out. I was then assigned another contractor All Valley Appliance who said our circuit / electrical outlet was overload. We disputed this as we have had the condo for 20 years and we are part of condo unit that have same build. They then assigned another contractor TOTAL APPLIANCE REPAIR - who said in person the control board is broken and needs to be repaired due to normal wear and tear. However, AHS told us that the unit is broken due to overload usage. We tried to explain but got no where and the call center in Philippines simply said claim was denied. I am really disappointed and have filed complaint with BBB about this.
I have been a customer for over 20 years and previously had two units warranty. Now i am left with one but looks like will discontinue this contract too if i can't get help.

You spend a lot of time trying to get a customer back but when customer is still with you the service is really bad. Today, a month later, my washer is still not fixed. Requesting help to resolve issue.

Thanks.

Solution is to arbitrate or sue. If everyone starts to do this is will muck up their system because they can ignore but will be forced to pay anyway. Right now many just give up and that is part of their business model. I suggest going after your money

The most horrible company on the planet. They will find a way to not fix your issue any way possible. Trying to get ahold of the Corporate office and no luck so far.

I too have had horrible service. An outdoor line that leads to my house bib has failed twice in the last 7 years under AHS repairs because they never reinstalled a bleeder valve. When a technician came out on May 25 he said AHS wouldn't cover the pipe failure (PEX pipe which was supposed to withstand freeze scenario) and never provided a diagnosis to AHS. I am now on day 19 and no updates from ASH after 10 phone calls. It was sent to Contractor Relations dept 1.5 weeks ago and no one can get me an update. Customer is not more important - clearly the contractor is.

I have called for 3 days straight and keep getting blown off basically. Been on hold for 52 minutes waiting for an update after speaking with an agent to them sending 3 service requests to the same vendor within 2 minutes time and the vendor calling AHS about the request. They say some stupid stuff about a "swearing policy" and "I understand your frustration. Apparently they don't care about customer service but take your money monthly. Supposedly a supervisor will call me in 24 hr but from what I've read here, I won't hold my breath. It looks like my best option is paying someone else to finish the job and sue this company for damages as well as pain and suffering. This is mentally stressful!!!! I will list and write complaints everywhere possible and stop using ASH.

My name is Chad Wood and I am currently one of your home warranty customers. I scheduled my AC tune-up back on April 29th and the soonest the HVAC company could come out was May 31st. The technician was able to show up earlier than scheduled which made me happy. The technician went through doing the cleaning as requested and stated that he adjusted the fan. Once he stated that he was done doing the tune-up I signed off on the inspection sheet that showed no issues found. I had an appointment to go to and left the tech to clean up & gather tools. Once I got home from my appointment an hour and a half later the temperature had risen 8-10 degrees. I immediately called the HVAC company to let them know. They stated that they needed American Home Shield to issue a recall so a technician could be dispatched to resolve the issue. I called the number for service and spoke to a representative to tell them that a recall needed to be requested. I was told that a note had been left for management to review and I would hear something within 24 hrs. I let over 36 hours go by and called again Thursday (June 2) around 10 am and told the story again, again I was told that a review was opened and I would hear back from someone with how it would be resolved. I went the rest of the day to hear nothing, so again that evening I called to find out what was going to be done. The representative transferred me to the escalation department where I went through the whole story yet again. The rep from this department stated I had to open a new service request because it was stated in the agreement about tune-ups. I told her I will not and should not have to pay for a technician to come back out to fix something that was working just fine before he showed up. This goes for AHS as well the company should not have to pay the contractor to come back out to look at something that one of their techs broke. If my AC was broken before the service or if the tech had found an issue while doing the tune-up I understand that the agreement would be that I pay for a service for the contractor to fix said issue but my AC was working just fine before the tech showed up and nothing in the report stated that issues were found. So why should I pay to have a technician come back out to fix what was damaged during the tune-up, this does not pass the common sense test to me.

To say that I am dissatisfied is an extreme understatement. During the later calls, I asked to speak with someone higher and was told that they cannot do that. This leads me to believe that your company does not give the call center the ability to send customers to a higher department/ management so you do not have to hear about the poor service your company provides and does not back their customers up when issues like this arise. I am sure this complaint will fall on deaf ears as I read review after review of how poor of experiences consumers have with your company. I will be looking for a new home warranty company as it appears to be my best option at this point. Look forward to hearing from you but I will not hold my breath on this issue being resolved.

THIS IS A FRAUDULENT COMPANY!!! DO NOT USE THEM!!! We got a plan that fully covers air conditionings ($6000 )and when ours needed normal maintenance they sent someone out and the air conditioner fully stopped working 2 hours after he left. Then they asked for $3000 dollars and would only cover $1000 and only if they installed an air conditioner.

American Home Shield sucks, their customer service sucks worse. We live in the south east and have been without AC for 3 weeks now. I have two dogs and a Child that are HOT. I am not sure how much more of it they can take. I am getting conflicting stories from each different person I speak to, none of which know what is even going on. We have tried to get a manager, supervisor, or somebody that actually works for American home shield on the phone now for over a week. We have been waiting on these emails that we were supposed to receive with in 24-48 hours but nothing. We finally got a local HVAC person to come out and he charges half the price for freon than the AHS contracted company. The problem is, with AHS paying for the replacement part ($1000), it would end up costing more to use the local guy because we would have to pay for our own part. The local guy says the parts are in stock and he can get our AC back up in 3 days and the contracted company says it will take 5 days to get the part and another 4 days to get to my house, putting us another week with no AC, with temperatures in the mid 90's. Once our contract is up with AHS, we are done with them. They are the most useless company I've ever dealt with.

AHS put in a new split system less than 2 yrs ago and it has NOT worked from day one. Service companies have been out and no one has fixed it yet. On 4th company now. 1st one who installed it came out 5 or 6 times. The lines have a leak. No-one fixed the lines or replaced them Now compressor is no good. They want to charge me 750.00 for coolant but I refuse to pay because it's the company's fault. They just keep money gouging me and we don't have it. I want a unit that works. It's less than 2 yrs old! I've called over 100 times and keep getting non Americans who I can not understand and do not help. I want this NEW UNIT TO WORK. I'M NOT PAYING 1 DIME OUT OF POCKET! I will contact the BBB AND EVERY NEWS CHANNEL there is to get it done! I've ask for customer compliance phone number and get the same thing over and over. Work from home foreigners. They said they do not have a corporate number or complaints number. The last service man said all the Freon is gonna leak out when he installs a new compressor and the company is saying I have to pay for it. Bullcrap!!!! Fix the problem first then put a new compressor on it so it will work. This is not right and this system should be working. All service tech's said it needed new lines as well but 3rd one just temp fixed it to work for a month. I've had this company for 10-15 yrs and have never used them but for 2 items. I want this NEW UNIT fixed by them!

To people thinking about getting American Home Shield....Don't do it!!!!!!!

I requested repair on my dishwasher 4 months ago and it is still not repaired. Their response is the parts have been ordered. They ordered parts which may or may not repair the issue. The service technician couldn't confirm whether or not it could take a year to receive the part. I asked the telephone representative if they were a part of Better Business Bureau and she told me she didn't know what that was .... Go Figure! She was in a different country! Definitely research better warranty companies because American Home Shield is horrible!!!!!

# 593556738
Regarding 1403 Lois Lane Norfolk Va
HVAC REPLACEMENT
THIS HAS TO BE RESOLVED TODAY. IT IS ABUSE AT THIS POINT!
757 510-8325

To whom and all it may concern,
Besides the fact that the contractor American Home Shield is forcing us to use and wait around for HAS NO LICENSE it gets worse!!!!!!!
The two gentlemen at this address are disabled. One mentally disabled and the other physically handicapped. They have had NO HEAT for a month.

Every phone call to AHS (27.5 hours total) since Thursday February 24th has been recorded so there will be no discrepancies on this end as far as how all of this has gone down regarding the treatment from American Home Shield and their procedure and run around.
We now have Bond 007 Heating and Air a class A LEGITIMATE, LICENSED, INSURED HVAC company, ready and available today. The unit and all parts to operate it are in and available. There are NO MODIFICATIONS or UPGRADES. It is quite simple. $6550.00 total cost.
Does that sound like a lot of money to you? Is that the problem? Well we have had rental properties and our home with you for 20+ years and we have paid you easily over 40k- 50K in that time!!!!!!

Being forced to wait and play the AHS game of quick fixes has now escalated into a huge problem!

The City of Norfolk (where the property is located) assigned an attorney to this case as the tenant in the property has been without heat for a month. He is disabled and on section 8. At this point because of our organized, documented and recorded trail of events both via email, text and recorded phone calls from January until now it is clear to the DPOR, the attorney and the tenants family that we, as landlords, are not at fault. AHS and the contractor they are forcing on us, Roscoe Hall of Preferred Climate who has not been licensed since November 2020 is TOTALLY at fault.

The HVAC was "repaired" earlier by Preferred Climate but quickly burnt out. We made another call to AHS the end of January and the contractor, Preferred Climate was to come out AGAIN. IT WAS 30 degrees and one tenant is mentally impaired and the other disabled. Roscoe Hall who is the owner was aware of this. He knows the tenant is mentally impaired and we have him recorded stating this fact and talking about it. He is taking advantage of him. Constant no shows during 3 weeks of 28-38 degree temperatures! We made NUMEROUS attempts to reach him and when his voicemail was not full we left messages. We called AHS and sent emails. We tried escalating. After many phone calls and emails to AHS and the contractor and AHS's attempts to reach the contractor finally AHS told us to call another contractor. The next day Feb 25th we did just that. The contractor,Bond 007 Heat and Air followed all AHS instructions and called for authorization. Mr Bond concluded the HVAC was no good. It was rusted and burnt out and beyond repair. He sent us pictures and AHS pictures and described the problem and danger when he called in his report as instructed. He was verbally authorized for $5000 on speaker phone and this was witnessed by the neighbor and Mr Bonds assistant. His bid to complete the job replacing the HVAC unit was 6650.00. Reasonable for a job done correctly with proper product in todays market. We called AHS to discuss the price.
Meanwhile Roscoe Hall shows up at the tenants home, no calls,no text, no notice , after 22 days! He quickly states the unit needs a blower motor. As stated earlier, the tenant is mentally challenged and his father is disabled. They were very confused and upset. They are desperate for heat. They call Mr Foster and he gets on the line with Roscoe Hall and tells him he can leave as AHS approved George Bond since he has taken a month to arrive!!!!! He did not have the part with him but lied later to AHS and said he came to fix and had the part. He also lied and later told another AHS rep he needed to leave to go get it. Either way those lies are nothing compared to the fact that his statement that it only needed a blower motor was not only a lie, but the one that caused AHS to put a stop to the $5000 authorization and go with his cheaper outrageous, dangerous, fire hazard recommendation to install a blower motor. Again no repair, no heat for these men and no time when in the future that he would even return. Both Mr Bond and a third company, TNT that we had assess the situation refused to attempt ANY parts replacement due to the liability of fire with a rusted unit with burnt and corroding parts that would only blow more rust elements and debris into the filters and house and overheat. I know for a fact Roscoe Hall was aware of this as well. Not only had he already attempted his quick fix the first go round but because of his previous work he knew the state of the HVAC and lied to AHS about it. In our opinion it was more beneficial FOR HIM to collect his easy first and second AHS stipend for a Band Aid job and possibly more paying Band Aids in the future with this HVAC lie. It is criminal and negligent to know his recommendation was DANGEROUS and because these men have mental and physical disadvantages,no one would know any better! After 17 attempts to reach Roscoe on Friday Feb 25th and 26 phone attempts on Saturday he finally called back. All phone calls have been recorded and in this Saturday conversation I asked if he was for sure coming Saturday and if so when. He refused to commit to when he was coming. I then asked for a copy of his license and insurance, again no luck. Of course he was not doing that. I knew already from the DPOR he has no contractors license and I doubt he has insurance. I said an attorney was going to be present on Monday as this situation had escalated so a time would be appreciated. He then said "Well, that unit is shot. I don't know what I'm going to do." FULL RECORDED ADMISSION. His blower motor scam was revealed. Today, Sunday Feb 27th, he sent us a text stating he will have no further business with us and his attorney will be calling us Monday. Meanwhile these tenants still have no resolution and no heat!!!!!!!!!!!!!

Here are just a few local reviews of Roscoe Hall and Preferred Climate the unlicensed contractor YOU AHS are forcing on people!
ROSCOE HALL
DBA Name(s)
PREFERRED CLIMATE
License Number
2705125136
License Description
Contractor
Firm Type
Sole Owner/Proprietorship
Rank
Class C
Address
215 N PALM AVE, VIRGINIA BEACH, VA 23452
Specialties
Heating Ventilation and Air Conditioning (HVA)
Initial Certification Date
2008-11-03
Expiration Date
2020-11-30

Mr Low
Need 0 Stars!
This guy is a clown. He actully cut out support tresses in my attic to 'replace' an air handler. He has exactly NO CLUE on HVAC. Had to fire him and hire another company to undo his mistakes.
Did not pass inspection for his work. Cost me an additional $1700.00.
He had the thermostat going stright out of an exterior wall to cennect to the outdoor unit (straight out of the siding... dangling).
PLEASE DO NOT HIRE THIS GUY... If I EVER see this bozo again...

Daniel Shaw
Guy came out as a representative of american home shield. Broke a system, tried to make me pay for it. Eventually got a judgement against him. He is incompetent.


Angela Powers
Avoid this contractor as well as American Home Shield. This company was assigned through an equally incompetent home warranty company American Home Shield! I have had a technician that first came out early June that was rude, bullying, and disrespectful. Then Roscoe, the owner, has come out multiple times and after 5/6 weeks of visits from this company I still have no working AC. Roscoe was scheduled to return 7/8/2021 between 0800 - 1200 to address the most recent "fix" not repairing my AC, he never called nor came. As of current 7/13/2021 at 1509, he has returned no text messages and I am unable to leave a message as his voice mail is full. AHS is of no help either. So here I sit having to use portable AC units running up my electric bill and no resolution to the AC problem. This is the current AC status WITH portable units running in my home. The moment those are off the temperature steadily increases.

Volker Schweyer
Avoid this company by all cost.
I used Preferred Climate through my Choice Home Warranty, which is as bad as this contractor.
My AC stopped working and he came to trouble shoot. His trouble shooting resulted in a diagnosis of low freon that was then interpreted by my insurance as a leak and that they don't cover any repair
Now, the other side. I contracted a contractor to check out my broken unit that according to the first contractor and my insurance company must have a leak. Well, no leak at all. No need for a new unit either.
A simple cable that was outside and exposed did all this.
The first guy check my AC out for 5 minutes and told me that's the problem. My hired contractor thoroughly looked at it, found want was wrong, and even more told me that if one tests the charge of a cold unit it will always be lower. So he fixed it, ran it for 10 minutes and all is good.
Lesson learned. Ditch your home warranty.
And NEVER USE PREFERED CLIMATE
The first red flag came up when the contractor had to scratch out the company name of his work order and had to handwrite his name onto it.

NES Security Manager:
If AHS makes you use this then call 833603586 to get a new person. The guy is trash and waiting for his license so I can report to VA licensing. Text response saying the person who was there said that it is working fine ... and that was it. Asked him all the technical questions and got no answer. AHS after 4 days has not even got the report so they can send someone else out. Just go with quality and not this person if you ge tthe choice.

Brian Powers:
0 stars. Ran into the same issues as everyone else. Technician was sent out by home warranty company, didn't fix the problem, failed to submit diagnosis, and won't answer the phone.

M C:
Preferred Climate was sent by HSA home Warranty, said he couldn't get under my house because he was not small enough, totally understandable, he did attempt to sell me Freon. He said he would inform HSA to send the ticket to someone else. That never happened. I called HSA myself, they attempted to contact Preferred Climate, through email and phone, neither time they have responded. All agents for HSA have tried to contact, with no response. Horrible.

Richard Diaz
I placed a service request for my furnace with American Home Shield on December 5th, 2021. They assigned Preferred Climate. I booked an appointment on December 8, 2021 and they were a no show for the scheduled time. They finally showed the morning of December 9th, 2021. The employee said it was the blower, then he said it was the thermostat. I had the old thermostat, so he installed the old thermostat and the furnace was doing the same thing. He then said it was the control board. I told him he needed to reinstall my Smart thermostat when he returned, he agreed. December 15th, 2021 I called to see if the control board was ordered. He said it was going to take three weeks. I asked for the part information so I could possibility purchase and expedited it. He said call back. I called back on December 16, 2021 and was told the board would be delivered on December 17th 2021. On December 19th, 2021 I called to see if the board was received and I was told "yea". I asked when he could come and install it and he said December 20th, 2021. I reminded him about reinstalling the Smart thermostat and he told me he was not going to. I called American Home Shield and stated I was not confident in Preferred Climate's abilities and that they refused to reinstall the thermostat that was installed at the time of their initial service call. After unsuccessful attempts of contacting Preferred Climate, American Home Shield sent Cutting Edge Total Comfort on December 22nd, 2021, but they refused to work on the furnace because of the condition it was left in by Preferred Climate. I have contacted Preferred Climate almost daily and they have not answered or returned my calls. It has been 43 day and I still have no resolution. Additionally, American Home Shield has been unable to get a hold of Preferred Climate. I can not believe this company is still in business with the consistent bad reviews. They are absolutely the worst.

S.Howard
DO NOT!!! Use this service. It was awful. Everything that the other people said about this company is so CORRECT. I don't know how he stay in business. I have used AHS over 20 years and this was one of the worst company they sent to me. I am upset with AHS they don't seem to help you with this company.
He needs to be turned over to the Better business. Customer service was awful. It is no need to treat people the way he does.

Patrick James
Was referred through American Home Shield. Speaking with the technician prior to his first visit was odd. He kept asking what was wrong. We told him water was leaking.
He asked again... why? Said we didn't know and that it was probably better for the professional to determine when he visited, he later Visited home / took pictures. Wife asked him to speak with the husband, he said he didn't need to.. I called him later that day and he said he would submit his report to AHS. That was the last time we saw or heard from him. They would not respond to AHS, nor the multiple calls we made directly to them. I highly recommend that you seek other options for your HVAC needs.

Sonya Fitchett
This company never answered or responded to calls from myself or American Home Shield. Owner sends calls straight to voice mail and voice mail is full so you can't leave a message. I even texted the cell only got a response when I texted them about going with another company and how unresponsive they are. Run from them!!

Mike Smith
RUN AWAY !!!!!! Do not even think of using their service! I had to utilize their service through A service warranty contract and called for three straight days with no answer. Because of the provider I couldn't switch to a new contractor until three days had passed. For three days I've called and left messages to no avail. They have not answered the phone returned a message for an email I would highly recommend not entertaining for a second utilizing their service.

Erin Ervin
stay away. They seemed like good guys when they were here but also said they would be back to finish when they got the parts and never returned. They won't call me back. This is all after they took our payment and then likely scammed the home warranty company.

Tiffany
I made an appointment on Friday for Roscoe to come out on Sunday morning. On Sunday, he called the owners of my home (and not me for some reason) to say he was coming in 1 hour. He never showed up so we called to ask for an ETA. He said because no one returned his voicemail that he was on the way, that he decided not to come. He said he is already in VA Beach now and he refuses to go back through the tunnel. I honestly can't believe Roscoe could possibly be employed here. It is clear from previous reviews that he is incompetent. Don't even waste your time with this place.

Nor Poin
Assigned thru home warranty company, not responsive, not professional, unbelievable he even has a business. Do not use. Questionable expertise also. Learned his craft on youtube.
Service: Repair AC

Johnathan Hamrick
If your home warranty contracts them to fix your AC, strongly request a different company. The work is shotty at best, and then they don't return phone calls and/or hang up on you. STAY AWAY AND FIND A BETTER COMPANY.

Carole Hoppel
My daughter has been dealing with this terrible company since June. They don't answer their phone much less return any phone calls. Just a heads up to Roscoe. We will be reporting you you to better business bureau. And contacting Wavy 10 on your side. My daughter has been so stressed and upset about trying to get work completed.
Which so bad for the baby as well as your daughter health. YOU haven't heard the last from us.
Concern and angry parent

Marie Henderson
Null-0 Star Rating!!! I had contacted this unprofessional individual twice. The first time I called to set up an appointment but this guy would never answer the phone! Then when I put in a service request through my warranty company they gave him the contract again. This time I was able to get an appointment set but this Unprofessional Joker was a no call no show! Had me thinking that I had my days mixed up but when I checked my online account status it showed that he CANCELLED THE APPOINTMENT! ?

This company us the worst. Water heater has been leaking for almost 3 weeks. Keep getting the run around. They can't find a company to come out to fix it and we were told that we need to find someone. So we are suppose to do their job? The last call for a job was for a broke washer. They couldnt find a company to come to the house. We were told to find someone ourselves so we did. Waited 4 months to get reimbursed from AHS. And after several phone calls and terrible customer service. DONT USE THIS COMPANY.

Spread far and wide tell your friends, neighbors, and family to never use this company. They have straight up lied to me for a full month on our Microwave. The latch was broken. They sent out a tech. The tech broke the door and the damaged the trim kit and they refuse to pay for the trim kit he damaged. I was given a cash out amount of $80 on 11.15.21. I than talked to someone today 11.29.21 and they have nothing in the system saying we were offered a cash out amount. I than was told to call a number and someone would help. A LIE. I was sent to the appliance department where I actually talked to someone who spoke english and she was shocked at what had happened to me. Do not give your money to this horrible company.

AHS is the absolute worst company ever. This is the second time I have received the worst service ever with them. They contract with terrible service companies and pay them for absolutely nothing and refuse to switch you to someone else. I have been waiting to have my ceiling fan replaced or repaired since July 12, 2021 and it is nearly 2 months next week. They keep charging me a monthly fee and the deductible I was forced to pay and no one has repaired a things. I live in a desert with record temps all summer along with 2 parents recovering from cancer treatment. Prior to this request they sent a repairman to fix the air conditioner who did not know what he was doing and left wires exposed so the neighborhood children were at risk for months. You can never speak with a supervisor and they give you the same cookie cutter excuses and empty promises while taking your money and not getting the work done. I have been with them for nearly 15 years and never have I been late. I want out of my contract and I want to be reimbursed my money for the services they have yet to provide. They are con artists.

Buyers Beware! This company is a big scam and needs to be investigated considering all the horrible business practices it does to all of its customers. Our washer machine broke down over a month ago and American Home shield (AHS) sent A&E Factory Service contractor on 7/10/21 contract # 76850127 & contract # 79736817 on 7/25/21 to fix our washer machine but due to the age of the washer unit, the parts could not be found or ordered and according to AHS policy they will be required to replace the washer machine. AHS did not do so and their excuse was we did not receive the diagnostic report from A&E Factory Service. I called A&E Factory Service many times and asked them to please email AHS and send a copy to myself which they did but up to today 8/14/21, AHS still denies of not receiving the report and will not accept the diagnostic report copy I received from A&E Factory Service. So AHS sends another contractor which now says it may take 1-2 weeks for the part to arrive and may take longer if they find other issues. Our washer is still not repaired and this issue has been dragged on for over a month and a half for a family who has to manage a disabled bed bound adult person living with MS and requires this washer machine every few days. We have constantly made AHS reps and their contractors aware of our situation but they do absolutely nothing about this issue. Is this how a company should treat its paying customers? This is called customer abuse.
Furthermore AHS Representatives delete reports/notes from their customers portals to hide evidence from being audited for legal issues. For instance they have deleted 2 other additional contractors besides A&E Factory Service who canceled and did not show up during this past 1.5 months of waiting. It is obvious American Home Shield's main objective is to maximize profit and to be in absolute disregard towards its paying customers. It is a shame that so many customers have suffered and not a whole lot has been or can be done against this company.

I'm still in almost 3 months waiting on parts for my A/C. They ordered the wrong part because they would not listen to my A/C Company. So now we are waiting for the part again. Most of the time I cannot hear or what the service people are saying. Not the USA. The corporate office is in Tenn. and cannot get past the telephone numbers because they do not want to receive any complaints are questions. While I'm waiting for another part they raised my premium? What is the deal with AHS raising premiums and not taking care of your customers?

Called to request service on stove that AHS had already repaired. The service tech comes out and states it will be 4 weeks before the parts arrived. So AHS will not honor any other service company or replaced the stove. We have had terrible customer service and will not be renewing any contract with them. Also we have had this contract for two years with only one request to have something fixed......

I am tired of adding comments and my air-conditioning is no fixed. Company after company keep coming and cannot fix unit. Always someone is bring compressor. Company yesterday said same thing company on Friday said "wrong size compressor." I expected to be made whole and not some hook up to say air is working. Air-conditioning department at America Shield needs to be revamped. No one can help me. Air-conditioning off since May 1, 2021.