AuthorizeNet Customer Service Complaints - page 2

I'm in the same boat as you other three people… our credit card transactions are timing out, www.authorize.net is down, and the phones are unreachable.

On our busiest check-in day of the year (pet boarding facility), we are resorting to taking customers' card information on file and hoping that they are valid.

Not impressed with Authorize.Net today.

Very unhappy with the down website, not functioning phone lines and lack of any kind of customer service on a Holiday Weekend. I hope the staff enjoys their day off as I am sure they will be scrambling on Monday to try to save what customers may be willing to give them a second chance.

Being down when everyone is having 4th of July sales is intollerable! I called CyberSource Corporation (888-330-2300) which is the company that owns the trademark for authorize.net and got the same outgoing message (different voice) "you have reached us outside of our normal business hours". When a company is the backbone to many e-commerce sites they should clearly undrestand the importance of holiday weekend sales. Even if they had an outgoing message stating that they are aware of the problem and working on it I'd not be as upset. For me this means that on a holiday weekend I am going to have to keep staff in the office to take phone orders! Thank you authorize.net for ruining my 4th of July weekend!

definitely the worst service ever! Frequent outages, no one is there to answer the phone. Rate it 0 out of 10.

The wait time takes forever, even after pressing 0, I had to listen to the recording talk for 30 seconds, then it's elevator music. After 2 Minutes at 40 seconds, the recording says that I have an estimated wait time of 13 minutes. Then it goes back to the elevator music. After 5 minutes and 10 seconds, they advertise their web merchant interface, FAQ Help, other buttons and then goes back to elevator music at 6 minutes and 30 seconds. After 9 Minutes and 40 seconds, they advertise how to reset your forgotten passwords. After 13 minutes, they explain that merchant service provider is separate from authorize.net, then back to elevator music at 14 minutes and 20 seconds. 17 Minutes and 25 seconds and yet another advertisement about making payments and back to elevator music at 18 minutes and 40 seconds. I have now waited several minutes over the 13 minutes and the initial 2 minutes and 40 seconds. 21 minutes and 40 seconds, I get a live person.

CUSTOMER SERVICE IS HORRIBLE, expect to wait for a longggggg time. I'd much rather use PayPal's merchant services if possible. Because of their horrible service, and getting the run-a-round several times to cancel the service (submitting the cancellation form via email 3 times, faxing it, calling in to cancel). I've had no luck with any of this.

Then, after closing my bank accounts, I get a letter in the mail saying that I have a $10.00 late charge (after a few months) and a total balance due for $65.

Good news is that:
"Delinquent accounts are disabled on the last business day of the month, and a $25.00 fee is required to reactivate the account. Additionally accounts that continue to be unpaid are transferred to a collection agency," as printed in the letter I received.

I guess this happens to a lot of people, your your merchant service provider and gateway(authorize.net) are 2 different companies. And in many cases, your merchant service provider doesn't contact the gateway to cancel your account and you end up with delinquent payments. I went ahead and just paid the $65 that I owe and now have to call QuickCommerce (eCommerce Exchange) to cancel my merchant service provider account. What a *itch! This call just took me 31 minutes, I'm out $65 dollars and still need to make another phone call and possibly waste another half hour. On the lighter note, the guy on the other side was extremely helpful and to my surprise, extremely nice. He sent over a confirmation email stating that I can get a full refund if I am able to provide the documentation that the account should have been closed out as of March 1st. He gave me the Reference # so that I could call back and they'd know exactly what happened. Moreover, they had the number for QuickCommerce and the agent who I needed to get in contact with in order to close out my account with QuickCommerce.

I hope this helps!