CenturyLink Customer Service Complaints - page 2

Cannot repair down phone line for 9 days. First contact to a repair representative resulted in NO repair appointment. The second representative didn't at first create the appointment he said he did. Got back before chat was over. It appeared then.

excuse me, but how the HECK do you call yourselves "leading in customer service", when the bill was paid 2 GD days ago, yet i keep getting all these stupid fricking notices saying i "need to pay" when the bill has already been paid, and i can't even speak to a human being, who can articulate past "1,3,2,8,5,4," it's so GD stupid. and you still are able to sleep at n ight knowing you cause all of this emotional anguish, i'm sick, and need to get my GD work done at home, but i can't fricking do that if you are about to shut off my GD wifi, because my monry somehow got "lost in the system. LET ME TALK TO A HUMAN WITH A SOUL, AND A BRAIN!!!!!!!!!!!!

My experience with Century Link has been terrible. If only there was a way to speak to a human being about outages. My brother is 80 years old with a heart condition, and he does not have a cell phone. when his land line is out he no capability to call for help if he needs it. What a shame that Century Link makes it impossible to speak to a human being when these events happen. No wonder Century Link has lost so many of their customers. They obviously care for no one but themselves.

We have been a customer for over 20 years with service under a variety of name changes/acquisitions. We have been on vacation mode off and on for several years. This year when we asked to be put back on full service we were told that the company could not find our account even though the company has been collecting money from us on our credit card. We were told a new account had to be established and they would need our social security number. We refused to give this info. We were told an account could not be established without the information. So the company cancelled our account which supposedly we did not have. How is that for a wonderful treatment of a long term customer?

We spent from 6:00 this morning until after 10:00 before internet came back up with no help from you people whatsoever as you have no tech support on weekends you have a chat system that is absolutely worthless as tits on a boar hog we just want to close our account we're done with you.

I just filed a complaint with the FCC. I have had Lifeline since August 2022 for a $30 reduction on my bill. All of a sudden, they send me a bill for the full amount stating my Lifeline has expired. After hours spent trying to get some information, they told me to reapply. However, after calling the Lifeline help national verifier, they say I was never disenrolled and am good until August 2023. Century Link gave me bad information and refused to reconsider. I tried to talk to a supervisor at Century Link, was placed on hold for 20 minutes, then transferred to a supervisor where I was informed that a supervisor was not available and voice mail was not available either. Then I was disconnected. I am also filing a complaint with my state's Attorney General today. CenturyLink should never have all of a sudden disenrolled me and caused unt0ld hours of frustration and grief.

CenturyLink mandated that my mother's home had to switch to their new fiber optic line by 31 August 2022. We made arrangements and a Lumen tech came out and ran the line from the street to the house in August. He stated he could not do inside work, therefore I had to run the line from the inside of the house to my mother's centurylink router box. I found out later that he lied about this. He was lazy. Two weeks later, because he installed the line too low from the street, a truck knocked it down. Another technician came out and fixed the line and elevated it to the height it should have been when originally installed.

A month later, my mom's phone stopped working while she still had internet connections. She relies on a reliable phone line because she has a medical alert system for multiple medical issues and is 86 years old. A technician came and checked the line, calling the switching station to fix the problem at their end. The phone was up for another month or so and went out again. Another technician came by and rechecked all the interior wiring (it was fine), and spliced the fiber optic line and added a new connector. He also disconnected all the old phone box lines saying this could interfere with the fiber optic signal. The phone worked for three months and went out again. Another technician came and said the problem was not at my mom's house but at the switch station...a centurylink issue. He called twice to get them to correct the problem at the switch, and the phone worked again - for only FOUR days. It is now down again and we have another technician coming in two days to go through the ridiculous loop of up and down phone service.

CenturyLink is terrible. It is the worst service I have seen in years from any company. Their product is garbage and their technical support is to put a bandaid on a repair instead of looking at the history of it and resolving the primary issue once and for all.

Do not use this company for ANYTHING.

When (not if) the centurylink phone line drops again at my mom's house, I will be immediately switching her to Xfinity. I've had their service for 15+ years and the phones have never gone out AND they have customer service representatives based here in the United States.

REPEAT DO NOT USE CENTURYLINK!

I have no words to describe accurately the deep loathing I have for this company. I have had so many negative experiences with company representatives and hours spent on hold with no satisfaction of a resolution at the end of it all. When will humanity be rid of this blight??

I started my subscription in July 2022 with a modem and only Ethernet the modem would connect and then disconnect to dsl repeatedly I would call tech support repeatedly and I gave disconnected my service and went with Comcast 2/1/23

I have been without my email for 5 straight days without any help from Centurylink. I have followed their instructions but can not get any help. They tell me there is no way to contact anybody at Centurylink regarding email as they nolonger serve the Centurylink email.

Currently my wife and I (who live in a rural area where cell phone service is spotty) have been without landline phone since Jan. 12 (day 15 and counting). Centurylink is the most evil, dysfunctional company I've ever run across. I've had FIVE online chats with "tech support." You cannot get through to a real human voice. Repeatedly we've been assured via emails that repairman was coming out, then he never showed up. Over and over. Then at the same time we get text messages (from unknown, but we assume the local techie) saying totally different things. Yesterday he texted that we would get repair done Monday, Jan. 30. Then today same texter said it would be Monday, FEB 6! No explanation of what the hell is going on. We have tried to escalate this complaint with C-link, to no avail. So, by Feb. 6 we will have been without phone service for 25 DAYS! And there's no reasonable assurance it will be fixed soon

I've had Centurylink (Now Called Lumen) for 32 years. My phone, DSL, and home security all work through that landline. Everything was fine until November 27, 2022 when Orange County Fla cut the main cable that services my home and several neighbors. Despite all attempts, Centurylink still has not come out and repaired the cable cut. I even had one of their technicians Tell me I should just change to spectrum. I do not want spectrum! But I may have to go ahead and change to them anyway. All the affected neighbors did go to spectrum. After all these years as a loyal customer, and a retired employee of 27 years, I cannot believe they don't care enough to even fix a main cable line. This is why they have lost 85% of their customer base to spectrum!

Horrifically bad customer service!! We lost WiFi because our fiber went down. After 3 trips Team came to fix it. In the process they evidently damaged I our phone line so we lost internet again 2 days after the repair. We were then scheduled for an appointment and waited all day but were then told it was canceled but no one bothered to tell us! We rescheduled and waited all day again and they still haven't shown after 12 hours. We engaged in multiple chats and were told the tech had "issues" . Don't beeline it for a second. Still no internet though we are being charged! Use someone else for your sanity!!!!!

I have been a customer with century link for years and had exceptional service for the begining over the last year 2022 that experience with customer service has pretty much jumped off a cliff head first with no dang helmet. The automated system is designed to stop you from speaking to anyone and when you do not only are th representatives rude and borderline disrespectful they really don't want to do their jobs. This is pathetic y'all need to get some act right and get rid of the company yall now use and retrain focusing on customer service. Here is an example of what happened to me today when calling- I called to get help with processing my payment as there was some form of disconnect with the bank and it was sent back to my bank I told the representative this their EXACT WORD were "Well I don't think so but you need to pay x amount" I asked to speak to a supervisor and they placed me on a hold would answer the hold and put me back on without even saying anything. Truly horrible customer service!!!

scammers CenturyLink has the worst customer service they are lies in favor of the company. I requested to cancel and send the router and after a month they kept charging me and when I called they told me that there was no conversation regarding the cancellation

girl im not even gonna survive this anymore. ive been 3 days without internet which means no roblox, tiktok, OR DISCORD. how do u expect me to live? i may as well go live under a rock this stupid company with their non-existent customer service.

trying to talk to someone for two hours. need to have the box at the street moved.

CenturyLink has the worst customer service I have ever encountered. I had my Internet and phone service transferred to fiber optic and in the process I lost caller ID on my phone. This is just a software problem that should take 10 minutes or less to fix. I held for over 3 hours wonder around in their phone tree listening to a robot moron tell me how easy it is to get service. After being transferred from one place to another I finally got to a real person to explain my problem. He said he had to "look up my account" could I wait? After waiting for over three hours? So I waited again, after 10 minutes the call dropped. Here is the email of the CEO of CenturyLink. Please email him about this poor service. Flood his inbox with complaints.

Was with out internet for 2 weeks because their workman cut line by mistake. Have had 3 service tecks out they did nothing had to cancel service. Customer service SUCKs

Do NOT GET CENTURY LINK and/or Bright Speed I've been waiting over a month an a half for a modem so I can access my internet services everytime I call Customer service i am told something different about when I receive my modem this is hands down the worst internet provider I've ever dealt with an I would NOT RECOMMEND IT TO ANYONE

I use Ubuntu Linux on my home computer. I used the Thunderbird to access my email from centurylink because it was easier and did not daily nag me to use more features of the centurylink email. I ended use of Thunderbird, and began accessing my centurlink email address, and screen says I am forbidden to use. Then going to centuryling signin, it does says that my ID and password are no good. I sent to Fed Comm. Commission a complaint, IC# 5693970 and centurylink Technical Support Group at 1-800-244-1111 says that "there are no violation on the eamil, the account is active and appears to be a browser issue". That is a INCO0MPETENT STATEMENT blaming it on a browser issue. My Ubuntu Linux is often updated, so when I access the centurylink sign-in port, I should be able to get in using my email address and password of past ... but I cannot. Robert Matthews is not honest in his technical assessment of the issue AND I STILL PAY MY MONTHLY CENTURYLINK BILLINGS AND CANNOT USE MY EMAIL ADDRESS, and he recommends that I phone Centurylink Tech. Support Group at 1-800-244-1111, that I have done this several time and they cannot get it fixed. In past, centurylink staff says that they only know MICROSOFT ONLY, not Linux. Yet Microsoft NT Servers programs have been abandoned to use Linus programs big time for ISPs, such as Centurylink. Before I began using centurylink email, I used AimmComm email ... then I understand that they got bought out, and then another buy out eliminated them too. That forced me to use Centurylink as the other would have been COMCAST. But when I ended use of Thunderbird, centurylink says (Matthews) that my email account has no violations and is still active ... but I cannot use it. So do I go to Fed. Comm. Comm. saying that centurylink has refused to let me use what I am paying for, which it amounts to, and that the complaint is still open and still a valid complaint! OR MAYBE, I have to pay for a Centurylink technicial to come to my home, use his cell phone to centurylink to have them pull a switch, and charge me a fee ... just to get the email working again??? Is that what I must do??? Have centurylink, but certaily not Robert Matthews, phone me and tell me how centurylink will resolve this issue/complaint!!! My phone number is the same on my Account #332650191, I am still residing at 5224 N. Maple St, Spokane, WA 99205-2258 (where they mail my monthly billing to), and my phone number is still 509-327-7475. Have them phone me and lets talk about this issue that is still ongoing!!! As a retired military member, retiring as a Avionics Maintenance Superintendent, having worked on many military war toys, I am required to have a active email for contact ... but now I no longer have one that works right at all!!! They can send a email to centurylink, and that is where it remains at ... maybe?!?! But this is a problem that is still ongoing!!! And I have many other business dealings that have asked for my email address ... and I gave them a email address that no longer works as it should work. So, if it continues after you get this, another complaint, I will reopen the Fed Comm Comm Complaint and such things are not good for good business practices provided by centurylink. I presume that you want favorable, positive customer feedback. Do the right things and you can earn that back with good service in exchange for the monthly billings I pay to have working right!!!

No internet for 9 days and my wife and I work from home. All my PTO is used up. Continuous confusion and lying from customer service people. No empathy. On day 8, I called Cox Cable and it was installed the next day - they showed up when they said they would. Ironically, the service guy for Century Link showed up 5 hours after Cox left. CenturyLink is a complete joke. Never again. Run away!!

Horrible company I have no Internet for two weeks finally I got an appointment for today September 21 and they cancel my appointment saying that they have to reschedule it I called customer service and they have no clue what's going on or they could say it's sorry for the inconvenience this is been happening every other month they fix it and it goes bad again it's like they put a bandage but they don't fix the real problem

Horrible Customer service I've been without Internet for two weeks and they still haven't fix it I called and they cancel my appointment which it was supposed to be today it seems like they don't care about their customers and the fact that I don't have any Internet and I'm still paying for a service I don't get

Horrible customer service. I have been without Internet since August 18 and have been told a tech will come see me between the hours of 8 AM and 5 PM three times now with the tech not showing up...now I'm the 3rd week with no internet. When I called Century Link after waiting over an hour trying to get a live person I was told that the tech ran out of time and they'll try again and they give me another date that they will come out. Since I live in a very rural area my Internet options are limited but I'm almost ready to try Hughes net as that is available in my area. I just hate to change Internet services because Century Link when it is working it works good but if it ever goes out then it's a horror show trying to get it back on. Once I get it back on this time and it ever goes out again I am done and am definitely going to cancel them and switch.