Honda Customer Service

Repeated problems with windows and multiple repair attempts- over 24 hours of driving back and forth with no resolution- lemon vehicle- please call Hilary nelson at Middlekauff honda in Twin falls -208-737-0185. This vehicle has been nothing but headaches and broken items from DAY ONE. I've had two Hondas before this and both were excellent vehicles. This one, with various broken items, cheap front glass and seemingly non-existent quality or customer service is likely the last one I will ever own as you are apparently looking only for short term profit and not maintaining customers given the quality of your product. If I could go back I wouldn't have bought it. Each time I bring it up a new attempt to find a way to dance around the bush of truth/gymnastically explain how something that clearly didn't work properly from the factory is related to a license plate holder/window tint or which side of the bed I got up on as the culprit. It truly amazes me how once a contract is signed/money changed hands the customer (the basis of your continued business) is put through the motions of how to get screwed/lied to and milked for just a little bit more. The service manager at Middlekauff attempted this- thankfully he isn't the only employee there. Honda used to stand for quality...I've had two that made it cumulatively over 800k miles and had fewer problems combined that this BRAND NEW vehicle has incurred in 3 months.
The problem that currently exists has been duplicated numerous times, is on video and was duplicated by the mechanic today yet still was not fixed- I was told that I had to go this route as they can't pinpoint what the problem is but that indeed a problem does exist...the dealer is worried that they won't be reimbursed so meanwhile I, the customer, still continue to get screwed because of corporate policy, profits and shareholder value at the next quarterly meeting. A new car, a honda that is well below my expectations at this price point or any other.

I was supposed to get a print out of the mechanics notes but they were not sent today despite being promised.

Do not offer customers a loaner car for any repairs. Customers are to go for days without a car as if it's a luxury item and not a necessity. You can never reach the intake person to get a vehicle update. You drop off first thing in the morning and they respond to u when they are closing.

I bought a certified used Honda Accord (2015) and added a service plan for 3 years bumper to bumper service policy. I've taken my vehicle in for a new starter. I was there for over 4 hours. I also had an issue with a flat tire and flat spare. I called Elcajon Honda and was told my service policy covered the tow to the dealership and was given a number. My car was towed to the dealership where I waited for over 3 hours for a new tire. I was charged for the tow. When I questioned why was I charged for the tow I was given a big run around by my service advisor, the service manager , the finance department ! Everyone telling me they would look into it and get back to me and no one did! I missed work because it took so long to get a new tire and spare.
I have read some of the other comments and see that many people are having problems with service departments at Honda. Why is this? I would not recommend Elcajon Honda to anyone! Very disappointed ! Very upset!

It is the worst customer service ever! I would never buy Hinda again!

Do not buy Honda CRV 2023 model, as few has defects in back camera and American Honda does not have solution for the same. They will not help any customer for the same. I have purchased Honda CRV 2023 LX model on 14th July 2023 from Honda of Tomball dealership located in houston.

Since the day I have purchased new vehicle, I am visiting dealership again and again for services for back camera issue. They have replaced camera too, but no solutions yet. Honda of Tomball has contacted American Honda technicians and even they do not have any solutions for the same.

I was using Toyota car from last 4 years and never ever faced such issues even with used car purchase. I thought of changing my driving taste and I feel I made such a BIG MISTAKE.

I have submitted case online with American Honda Case management team and they said they do not have any solution right now and have closed my case. My case number is 14029882.

I want to ask you all, can anyone of you make this good? I am done visiting dealership now. I need help from you , either of below options:-

1- Help me replacing Car at no cost to me (Same color, Same year with higher model or same model with 2024)
2- Help me with all accessories for existing Car

I have a 2023 Honda Odyssey. They did not honor the warranty and claimed that I did something to void it. It is a brand new car. I've had no accidents and some electrical system stopped working. As it is, I'm paying a fortune for this car. Do not get a Honda, their customer service is appalling.

2020 honda odyssey a couple months ago we had a popping noise in front suspension after about 5 trips and lots of parts looks like it is fixed. This was under warranty, we went on vacation and were 1500 miles from home and van was 2500 miles over the 36000 mile warranty when 5 lights started flashing on the dash. The cruise control, lane keep assist, lane departure mitigation, front collision mitigation, auto high beam. Turns out the camera in the windshield controls all of the above. I found a dealer that could work us into their schedule and was able to get it repaired for $1300, I contacted honda corporate customer service to see if I could get any help and after 2 days got a call and was told "it's a car it's going to break down" and I should drive it back home to the dealer to have it repaired. I told him that I wasn't driving 1500 miles without cruise and the safety features not working and I had it repaired. Honda dealerships were great, corporate customer service not so much, after doing research I found that the odyssey is ranked number 3 behind Chrysler and Kia as far as minivans. Also found out there have been lots of issues with this camera

My 2023 Honda CRV is in the body shop waiting for a part called a garnish

it has been there for 3 + months and there is no estimate when it will be here

Honda customer service is very hard to connect with a person. Antoine does not return messages

i am told it's a supply chain issue yet hond has lots of parts to build new cars daily

Why is it so hard to get the part for my car and why is it so hard to get a customer service rep to respond

Not sure why there is no 360 cameras in the odyssey. I've had 3-4 odysseys but now looking at vans only with 360 camera fir my next purchase. As I'm getting older I feel that is a necessity for me.
Please let me know if in your plan fir sm any new odysseys SOON.
Thank u Karen

Good morning,

I have a part that was order on April 24, 2023.

I open the case with Honda, they put my case in critical back order, and now I received a call from the case manager that have my case and he toll me now the date change for June 15 , 2023.
I been waiting for a left mirror for almost two months,

I buy my car April 1, 2023, from South motor Honda, my first payment started on May 16.2023 , now I am paying monthly every 16 of each month $765 , and I can't even use the car ,
This is a manufacturer problem , is not the dealer and is not me , the point is I been almost two months with no car , because you guy sends to the market new cars and doesn't have parts to fix it?

I only received apologies, but no one resolve my problem, no the dealer, no the case manager , no Honda and no the manufacturer.

The problem is not the accident that I had , ( only was paint and the left mirror), the problem is there are no part to fix the car.

I need to resolve this , if there are no parts , you will need to find another way ,

I am so disappointment now , I feel discriminated, and feel that you guys are leaving me alone with this problem , instead of resolved it you are giving me a hard time.
Do you guy care about your costumers?

I had a Honda for years, I buy another brand and now I went bank to Honda , for this? , to feel that you guy doesn't care about your customers ,
That doesn't matter if you are loyal to the brand, you are on you own when you have a problem ,

I been looking for answer, and all I received are apologies, that's all.

And I really need a call for a person that have the solution on hands, no more apologies with no sense and no more excuses.


I will really appreciate that someone can take my case seriously for once ,

Good morning,

I have a part that was order on April 24, 2023.

I open the case with Honda, they put my case in critical back order, and now I received a call from the case manager that have my case and he toll me now the date change for June 15 , 2023.
I been waiting for a left mirror for almost two months,

I buy my car April 1, 2023, from South motor Honda, my first payment started on May 16.2023 , now I am paying monthly every 16 of each month $765 , and I can't even use the car ,
This is a manufacturer problem , is not the dealer and is not me , the point is I been almost two months with no car , because you guy sends to the market new cars and doesn't have parts to fix it?

I only received apologies, but no one resolve my problem, no the dealer, no the case manager , no Honda and no the manufacturer.

The problem is not the accident that I had , ( only was paint and the left mirror), the problem is there are no part to fix the car.

I need to resolve this , if there are no parts , you will need to find another way ,

I am so disappointment now , I feel discriminated, and feel that you guys are leaving me alone with this problem , instead of resolved it you are giving me a hard time.
Do you guy care about your costumers?

I had a Honda for years, I buy another brand and now I went bank to Honda , for this? , to feel that you guy doesn't care about your customers ,
That doesn't matter if you are loyal to the brand, you are on you own when you have a problem ,

I been looking for answer, and all I received are apologies, that's all.

And I really need a call for a person that have the solution on hands, no more apologies with no sense and no more excuses.


I will really appreciate that someone can take my case seriously for once

Honda CRV 2023: I think it's pretty sad that you buy a Honda CRV Touring Vehicle and the garage door opener remote access feature is no longer available unless you buy an Acura. This feature has been a standard for years. So much for helping the middle class and shame on Honda for their pettiness.

Honda of Dulles has the worst service department that I've ever dealt with and this is my 7th Honda. Extremely bad braking system, they've had the car for 5 weeks and state brakes working as designed. If they've designed a braking system that disengages the idle system and locks up the steering when applying the brakes then this shouldn't be the car for anyone. Contacted Office of Attorney General in Virginia for help. They want their loaner back and put me back in a 2021 Honda Accord that lost braking system at 55 MPH. Sorry folks. These people don't care, don't have souls and could care less if our grandchildren die in our Hondas. Go buy a Camry.

I have a brand new Honda pilot that has been driven less than 35k miles. Its already given a lot of maintenance issues. The quality of customer service is poor and the car is unreliable. The manufacturer will not provide warranty coverage although the car has run within 36k miles (3.5year, including 1 year of Covid lockdown). I do not recommend this Car or the dealer (Gilman Honda, Houston) to anyone.

I have a 2016 Honda Fit , I bought in 2020. I am having a problem with the dashboard indicator for my gas gauge, odometer, clock, and maintenance minder it goes blank or scrambles. This I feel is a safety issue because I need to know how much gas I have and when to have maintenance done to my vehicle being as I am a single woman. I went online and saw there are to many complaints to read about this issue. I feel that this is something Honda needs to rectify with a recall, or fix with no charge. I am a first time Honda buyer and I purchased this thinking it would be a reliable vehicle.

I bought a certified preowned civic and on the way home smoke came bellowing from under the hood. And it has gone downhill from there. I contacted Honda America customer service and they asked for all the documentation and pictures of evidence I had collected and was led to believe something would be done about this car I have been burdened with. Well the joke was on me. THEY DID ABSOLUTELY NOTHING! They said I would need to work it out with the dealership. ARE YOU KIDDING ME? The dealership is the one that swindled me and I should go back for seconds? I now know to stick with TOYOTA. THEY HAVE NEVER DONE ME WRONG. And their cars don't have the same problems over and over. Ie:air conditioner compressors. I have 52000 miles and already two air compressors. Well Thanks Honda America for being NO HELP WHATSOEVER! Now I'm stuck with a daily guess of what will go wrong today. I sure know what I did wrong. I bought a Honda!

Honda has fallen from grace more than any other company I know. After buying a total lemon, corporate did NOTHING and one day just sent an email saying, I quote: case closed. I'll never own another Honda product in my life.

Book my 2017 Honda pilot on august 2022 , for service at campus honda for seatbelt repair.after 2 hours of wait gave me a loaner car and said they weren't able to do it that day next day, they called they remove the parts and wasn't able to put it back. So I returned their car and drove off with 1 missing seatbelt, and have to wait til the parts arrive., waited to January 2023 and I went to parts and placed order of the seatbelt , thinking service may be too busy , I'll just have it installed at other shops, I called after a month for follow up. And until now , I am still waiting....
According to service it was wear and tear, I still own a 2003 civic and for 20 years had no problem with seatbelts bought my pilot brand new from campus honda because of safety and reliability and honda .were a family of 6 and it was very inconvenient and "unsafe "not having 1 seatbelt.

Roadside assistance of Honda is pathetic to say the least. I bought a 2023 CRV with the costiliest support package & extended warranty. Car battery got discharged within 15mint, so the car did not start. While writing this review I'm still stuck up within city @Oakville for around 2hrs with family but there is no support as they are just postponing the ETA. The note worthy aspect is that 3D Towing- the confirmed service provider is 5mints from the place we are stuck up at. If this is the state of affairs within GTA, what could one expect if one goes out of the major cities...Honda needs to think seriously?????????

Lofontaine honda terrible! Managers do not care about customer service. Bought a car with chips and dents didn't get fixed! Got ghosted on a previous warranty for owed money. No one returns phone calls!

To start with we are a Honda family we have bought as a family well over 20 brand new Honda cars and trucks. Until now never had a serious issue with any of them , they make a good car. There warranties SUCK! We bought a 2020 Civic for our son to go away to school in as he is to far away for me to deal with any repairs. In October 2022 the battery went bad and he called me, I told him it is under warranty take it to take it to Brandon Honda an have them put a battery in it, they did, no issue. In February 2023 the NEW battery failed, he took it back figuring it is a new battery it should be under warranty, nope charged him 251.61 for another new battery! No warranty on the new battery! I called Honda of America they said no warranty on the new battery! BYE BYE Honda! If that is how they treat a customer my next car will NOT be a Honda! Next car will be a Hyundai, the Honda may be better ( who knows) they warranty the car for a longer time.

I have a problem with my 2018 Hinda CRV leather seats peeling they assigned someone name Jocelyn to handle my case she initially contacted me after that it was all downhill I called her office 4 times and two times left messages with her supervisor before Jocelyn would call back. And as for my peeling seats never got fixed they agreed to pay some of it and I had to pay for the rest. As a 4 time Honda buyer NEVER AGAIN

We traded our 2019 to Lee's Summit Honda in Missouri on December 31, 2021. By January 1, 2022, we had a new lease car and did NOT have the 2019 car. Yet, we are told we have to pay personal property taxes on the 2019 car for 2022. Even though documentation was sent to Honda proving the trade-in date, we were told we either pay or our credit will be impacted. Interesting business model if you want repeat customers.

Called in about my current lease. I moved from a north east state to a southern state. I had already paid taxes on the vehicle at the time I started my lease. Honda send me a letter, stating I have to pay state tax in the new state I'm in. I called and said I had already paid tax on this vehicle and I do NOT own it. They wouldn't listen. I had to pay tax TWICE, on a car I don't own. My other lease did not charge me another tax amount at all. Would NEVER deal with another Honda again!

I took my crv to get service air-condition not working and heater not working had a 10 yr 100,000 mile warranty, found out I would have to pay for diagnostic test so they can find the problem, what a rip off on the warranty

My husband and I bought a 2024 Honda CRV the first of March at Kunes dealership in Quincy, Illinois. Do you not send out surveys? I know in the pass when we have purchased a vehicle from other dealerships they have us fill out one. We had exceptional service, our salesman, and the manager did everything to make sure we were satisfied with our purchase. I would like Honda to know that they have a great customer service at Kunes dealership . By the way Kevin Bussey was our salesman couldn't ask for a more pleasant caring person to help us get what we wanted. Everyone at Kunes was very nice, will buy from them again .

The Dirt Bike Sucks! We Have Had To Get A New Front Tire For The 4th Time This Year! Get Better Tires Or Get Better Parts! Worst Dirtbike Company I Have Ever Seen!

I would like to leave an outstanding review for Jess Prestidge at Auburn Honda. My Honda pilot broke down and Jess made extra efforts to make sure I had a rental car, maintained communication on delayed parts, and suggested dates of completion. Our family is so grateful to have had a rental car similar to our pilot to keep our family in the flow of how we live our lives. Jess made sure we had that without cost to us as our family Honda pilot was in the shop. Thank you Jess for going above and beyond as a customer service rep for Auburn Honda. We appreciate you.
Gratefully,
The Duchaine Family

I bought the car at Goudy Honda . I was extremely happy with my service . I talked to Jimmy Ly . He was detailing, professional and very concerned about what I'm looking for . I'm recommend this place highly and look for Jimmy . He is the best salesman i ever meet . Goudy Honda in Alhambra is worth it to come . I will recommend my friends and family to this place . T

Adriana Gomez is a great sales woman.

I purchased a 2022 Honda CR-V from ODaniel Honda, salesman, Mark Johnson, in Omaha, Ne. This was a very easy & pleasant experience-the second purchase from this dealership! They care!

I bought my first Honda, a 2016 CRV Limited. The car is super with a great ride and handling, very good seat comfort, and a very peppy engine. Quality is top notch. But.. the car is missing what I consider standard features for a $32K top of the line car such as no glove box light, no heated steering wheel, no floor lights, no standard remote start, and no visible or audible alarm when another car is in my blind spot. The tiny radio control buttons are unusable when wearing winter gloves so radio volume and station change knobs would be a great help. Don't get me wrong, I love the car, I just expected more based on the Honda product reputation.

I called honda east beechmont ave. Cincinnati, made appointment. Spent two afternoons of two hours each. Service was incredible! Service department very helpful. They went above and beyond. I have had three Honda accords, both service and dependability have been beyond my expectations. I will purchase another honda accord in future. I wish to thank Honda East and say if anybody at honda reads this, I hope all Honda dealers are of the same caliber.

I was at Honda of Ocala FL for my car and Mr. Joe Cabrera was very knowledgeable and skills full with customers service skills and you are very lucky to have him. ( luche ) she was very very good too. Thanks to you Mr. Joe Cabrera. Tony Amini

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Dear Sirs,

I am writing about my Honda accord 2012 /plate #20/41899



As you may know, I brought my car to Honda Alghanim Kuwait on 11 April 2016 this year for repairing both Bumber (front and back). However, up to now I have received no phone call to let me know that the work has been completed. and after i called Honda in Kuwait they told me "you may receive your car after one month and this is not acceptable and I was originally assured that my car would be ready for collection today (30 April 2016) but so far I have not received any communication from you whatsoever. As a result, I have been obliged to rent a car for the whole of this period. I feel I have wasted a lot of time and expended a good deal of unnecessary effort on all this. I feel upset since this is unacceptable behavior on the part of a respected car company such as Honda.

I should therefore, be grateful if you could ensure that my car is returned to me at the soonest time and that I will be given appropriate compensation for the inconvenience this has caused me.

I look forward to hearing from you.




My vehicle registration plate number is 20/41899



Yours faithfu

Khaled Salim AlShaikh

my experience with the 800 number was great. i had a recall that the dealership made worse. i called American Honda before returning to the dealer. i selected recall from the menu and one ring and they answered and they took all my information and gave me a case number. very good experience.

now i have to go to the dealer to have the issue fixed- not excited about this (never want to go back there), but i feel like American Honda is on my side. i just want may car fixed! love my Honda!

It is not very often I have to praise a company but in this instance I feel it is warranted, I would like to make some comments about your dealership in Plymouth namely Rowes Honda,the service i have received from them from day one has been excellent, from buying my car to servicing but mostly to there body shop manager a Mr Alan Braunton. Someone ran into my car and any accident is stressful at best but Mr Braunton was very understanding and helped me to resolve everything in a very professional way.This is the first Honda car i have purchased and based on my experience with Rowes honda it won't be the last
A VERY WELL DONE HONDA

Very best regards
Bernard Todkill

Please help me to understand why my Honda dealer (Pohanka of Salisbury, MD) have to charge more for Oil and Tire rotation, than any Honda dealer in a 100 mile radius.

I absolutely LOVE my Honda Element 2004. I took the back seats out and use it as a farm and dog truck. I can carry 5 bales of hay, or 200 pounds of dogs, garden tools, large boxes, etc. I just saw the commercial for the replacement vehicle for the Element. Booooo! Try to fit hay in that thing, or room for large dogs. You should have kept making the Element. When I wear mine out I'll be trying for another one.

I have two kids in their mid 20's that own Hondas. They both love your service dept! My son is a PHD student....he is sitting waiting for his car now....a Honda dealer near Arlington, Va. He just said...this place is great...I have my laptop...they have water and snacks, he said it's more comfortable then any place else. My daughter uses Paul Miller Honda in Caldwell NJ.....she feels the same way!!! She never minds the wait... Just wanted to share some positive news! By the way...I have an acura, and I am satisfied too!

I love Honda automobiles, but I don't think Honda listens to its customers with regard to product offerings. They discontinued the manual transmission on the EX-L Civic Coupe--these vehicles can compete with any luxury sport coupe. Perhaps sales of manual transmissions rather than innovations in this area drives them. Any consumer that wants to purchase an EX with manual transmission anywhere in the US must travel to another city to find one since dealers refuse to work trades with other dealers due to the inconvenience. On the EX-L, the leather seating is a two tone combination that just says cheap rather than sporty. Too bad ordering the vehicle you want is also next to impossible.

Marikar Motors Dealing is (SALES AND SERVICE) Very good in Trivandrum District.

I would like to thank two employees Finance Manager Evon Cade and Sales Consultant Don Baker of Findlay Honda in the Northwest in Las Vegas for the greatest service I have ever had.
They really worked around my desire and walked me through with every step I had to overcom. I value their professionalism and friendliness.
Thank you guys. Great job!!!

I have a 2009 CR-V
1) I live in an area where the humidity is very low (6% to 8%) and have a problem with static discharge. When I slide out of the seat there is no place to hang onto that safely discharges static. My request for new models is a strip on the door that is grounded through a high resistance, so that a sudden discharge may be prevented. I'm tired of getting knocked on my ass every time I get out of the car.
2) Allow me to decide if I want the 12 volt jack on the dashboard to stay on when the car is turned off. You can fix that with a simple change to the fuse panel, so the fuse to the jack can either go to the ignition or the battery, at my discretion.

I travel with a motor home towing my 2002 Honda CRV. I have 160 thousand miles on my CRV and that does not count towed miles
My Honda service at home is wonderful however on the road I have had the best experiences with the pleasant and helpful Honda service people. All across the country I have found them to be great.
Today it was Honda in Amarilla TX who put my mind at ease and helped me.
Thank you.

I own a 2011 Honda Pilot and am having issues with the rotors. I took the car to the Yuma Honda Dealer after 15000 miles and they told me it was because the vehicle got wet after it was hot - they charged $100 for resurface the rotors now however I live in Yuma and we do not have a lot of rain so wondering what the people on the East coast due with lots of rain and the same issue. Now 16000 miles later we have the same issue, took it to the same dealer and they stated the problem now might be for riding with 2 feet causing the brakes to get hot - I am not riding the car with 2 feet but I needed to get the car repaired so they charged $100 to resurface the rotors again and they stated that the next time they will need to replace all 4 rotors at a cost of around $900. I believe this is an issue with the rotors in the Honda Pilot due to the fact that I owned several vehicles before and never experienced issues like this. I would appreciate Honda looking into this before someone gets hurt with the brake issues.

I would just like to let you know that buying a car has never been a great experience for me! I normally think car salesmen are "shady people" but I have dealt with James Harvey at Don Jacobs honda in kentucky twice now and want a nice change! He is a asset to you company in every way a honest, hard working person who will do whatever it takes to help you! I will ONLY buy a car from him in the future and anyone who is looking to buy I will be sending his way for sure!

My Customer Service experience with Honda, overall, has been fairly fantastic. I am on my fourth Honda. If there's a recall, they let me know and when I bring it to them, they take care of it. If the mechanic made a problem when they worked on something, my service coordinators get them to fix it and usually throw in a free oil change or something from time to time. They do thorough inspections and are clear about what I can and can't safely wait to address and when it's too expensive they find a way to minimize the damage and help me find a way to cover it. When they ask and I tell them how they can improve, THEY DO IT. If I'm gonna have to wait they arrange a timely ride or lend me a car so I can go where I need to go. When my car's in trouble, Bale Honda is my goto place and I have never even bought a car from them! Roy and Jason Spiller are the absolute best and it seems like they're training a great team as well. I seriously appreciate those guys and everything they do for me AND the way Honda seems to listen when they advocate for me, the customer. I especially appreciate the way I never feel like they're "taking me for a ride" - I honestly feel like they are always looking out for my best interest and that, quite frankly is just INDISPENSIBLE.

Dear to whom it may concern,
We have not now or ever owned an MDX. There cannot be any confidence in a company that does not even know what vehicle is owned. In addition I was called 2 days ago with the same notification.
A Honda Accord was owned a bit over a year ago, and I came to your dealership (due to scheduled service visits with my Accord) to purchase or order a new Accord. You did not have in stock what I wanted to purchase so I advised a salesman of my need, and asked to be called with the price – I was never called!!!!! After waiting 3 weeks for that call I began to shop for another car, because there are many high quality cars on today’s market. The result was a cash purchase of a new Acura TL, which is an upscale Honda, as you know.
Your service department was great, and Honda is a good quality car. Milton Martin’s sales department needs some work based on my experience. You could sell more vehicles if your communications with potential customer was improved.

I have almost 120,000 miles on my Odyssey and just found out I should have had the plugs changed at 100,000. I never noticed a bit of problem in the performance of this vehicle an who knows who much further I would have driven it before changing plugs. Admittedly the plugs are expensive but I will always wonder how far I coul have gone before those plugs gave out. I will never know because I am chnging them today. BTW my Honda dealer here I Sheridan, Wyoming bends over backwards to help me. Even though they know I bought my Honda in Rapid City SD. I had relation there selling Honda's and just wanted to help him out by buying from him. I see no problem with my Honda Dealer. None what so ever.