Honda Customer Service Complaints - page 2

I took my crv to get service air-condition not working and heater not working had a 10 yr 100,000 mile warranty, found out I would have to pay for diagnostic test so they can find the problem, what a rip off on the warranty

I've brought my car on Stockton Honda 3 days straight. It should not be to where have to explain the urgency of having my car repaired correctly. It should be fixed correct the first time. I feel the Machanics are not experienced or they don't know what they are doing. I'm moving to Georgia next & should be at my storage trying to clear it out but I'm at Honda at 6:50 am the first & only
car there when other customers line up many of them I get looked over as if I'm not there. I jumped out the car to say what need to be said Al the day is I apologize I k or you're upset WHO WANT TO HEAR THAT CRAP? They're full of it

I bought a 2021 Honda Accord in June of 2021. Almost immediately I noticed some issues with my Apple CarPlay. I brought it to the dealership where I bought it over and over. First they said it was electrical, then we thought maybe it was my electrical panel itself. Over and over I took it in to try to diagnose and fix the problem. Over and over I was told they couldn't find a problem. Then I was told it was my phone. They said it wasn't compatible. They told me I might have to buy a new phone. Then they literally told me not to bring it back to the dealership because they didn't know what was wrong and they couldn't fix it. The referred me to Honda America's corporate office.. I called Honda then and got horrible service. No one ever called me back even though I was given a case manager and a case number. I had to call multiple times to finally talk to someone. I was told over and over it was my phone, which is crazy because I have an iPhone XR which I was told was compatible. I was referred to a website to check for sure and the website did indicate my phone was compatible. I went to an Apple store and they checked and said my phone was compatible with this make and model year. Multiple calls later to the corporate office resulted in basically being told to buy a new phone, but even if I did, there was no guarantee the new phone would be compatible. They said since the dealership couldn't replicate the problem, they couldn't address it. I finally took some videos of the issues and emailed those to corporate. They then came back to say that Honda was working on updating their technology and when it was ready the would roll it out and it would fix these issues. They further stated that someone would notify me when that happened. So a year passes and now it is 18 months since I bought my car and no follow up from them on the technology update. I call to check the status of my case and I am told they closed my case! I asked them to please reopen it as I am not satisfied and the issue is not resolved. However, Honda has never proactively contacted me. It is only after I have called over and over that someone finally calls me back. Someone did contact me again recently to tell me she was a new case manager and that because my phone is not compatible they are not responsible and can't do anything to fix it. I told them I want them to fix this or replace my car. How can you have a brand new car and the technology is outdated? She said there is nothing they can do. I told them to replace my car with one where the CarPlay actually works, but that is not going to happen. I rarely ever do a bad review as I am aware of the negative impact on a business this can have, but someone needs to take responsibility for this. I went online and so many of the same complaints from other Honda owners so it is not just me or my phone. This seems like a serious flaw in this vehicle. I am not unreasonable or one of those people who complain about every little thing. Nor do I have grandiose expects. As a previous business owner, I understand things happen, but this is unacceptable. I don't know what the answer is but I am deeply disappointed at the response from Honda. I have had many Hondas, and indeed a Honda Civic was the first new car I ever bought and I am very loyal to the brand. But this has tarnished my view of Honda. They need to figure this out or either buy me a new phone that they can guarantee is compatible or replace my car with one where the Apple CarPlay actually works. So frustrated.

Read Their( Honda Corporate)reviews Before You Go To A Dealership. They Will Not Take Care Of Your Issues Or Concerns With Your Vehicle. Run Away As Fast As You Can. They Will Not Take Responsibility For Their Defective Vehicles. They Are Good At Assigning And Re - Assigning You A Casemanager Until You Are Worn Out.

Do Not Buy Their Vehicles!!! Run!

The 2023 type R is the sloppiest made car. The nearly 50k car looks almost identical to the basic civic with the exemption of a ridiculous huge rear spoiler and the exhaust. I'm a fan of the 2019 civic generation and this upgrade is the biggest disappointment for me. For the first time ever, I won't consider this line of civics for an upgrade.

I just don't even know where to begin had to put two ignition cylinders in my vehicle in less than three years at the dealer... Over $1600.00 in repairs... I Tried to put in a claim and had some rude woman call me at work.... Never will I go to any Honda dealer again..... You have been warned

Worst car to buy are Honda products as you reac 60,000 miles you going to have piston ring problem and it's not covered as I am going through my two Honda vehicles

I used to take all my Hondas to the Atamian Honda in Tewksbury Massachusetts for repairs and every time they came up with an extensive list of repairs needed. I trusted them and always complied until last month when one of the repair associates told me I would need to either get a new engine that would cost me over 10k because my engine was bad and eating all my oil or see a salesperson and buy a new car. I have a 2015 Accord with 95K miles. I told him that I did not have that money and left. Two weeks later I came back for an inspection sticker and the same guys told me that in order to pass the sticker, I had to spend over $2400. Again, I left and took the car to a Ford dealership close by that passed the inspection without any problems. The person at Ford told me many customers are complaining that Honda is doing that because they get paid extra for the work. I called and spoke to the supervisor who agreed that I did not need all that work to get a sticker but said he would check on it and get back to me. He never did! I will never bring my car to a Honda dealership again. They are crooks!

I am appalled, I am surprised, and I am hugely disappointed with the poor customer service quality of Honda. I have no doubt that, generally speaking, Honda is a decent car manufacturer. But I am speechless about inferior customer service. I am contemplating filing a law suit for Honda's negligence in repairing my car which suddenly froze up in the middle of the road (Clarity 2020 Plugin- Touring). We were lucky that there was no car behind us when this happened. Had this occurred while on a freeway, the outcome would have been serious injury and even fatality. The car has been in repair shop for one week and still not correctly troubleshot. When I called Honda CS, I was surprised how indifferent they were with this. I am still fighting to get a rental for a similar car. The Service Dept. at Woodland Hills Honda is even worse.

I have 2014 Honda Accord, white. The paint is peeling where the roof and back window come together honda Bommarito n Bommarito collision said they have seen it a lot with the white cars. I was told it will cost about $2800. I've called Honda n emailed them for over a month to see if they would help with the defect. Nothing

I have filed a complaint with the better business bureau because Holmes honda refused to make good on a battery without me bringing the car in. I explained the battery was completely dead and wouldn't take a charge. I agreed to bring the battery in they refused, said it had to be in the car when l explained l lived about 45 miles or more from Honda they suggested l have it towed. I explained that would be costly. They said they needed to put the car on a machine to check if it could be the alternator. I purchased a new battery and the car started right up, indicating not alternator. I have asked bbb for help in getting a refund for the battery l purchased since mine was still under warranty.

I bought a Honda Odyssey used a few years ago and our vehicle was fine. Then a while later it just started chipping and it's not just one place it's all over the car. So we would like this paint job replaced on the whole car. I've researched the bad paint it's been recalled so can I get it fixed.

Third time I've had work done here at Columbia Honda in Missouri and left with a new problem. Last week I had four brand new tires and a wheel alignment done. Drove home and my wheel and brake pedal was shaking badly! Update, they said it's my rotors and it will be 200 to get them resurfaced, what ever that means?I'm just going to get it fixed because I'm going on a road trip with the family tomorrow

I purchased a 2012 Honda Accord and worked with their financial dept to get my vehicle financed. In regards to my final payment to them, Honda decided not to accept an automatic payment that was set up on the account and falsely charged me late fees and delinquency fees causing my account to show up past due. Please note through the 5 years of payments to them, my account was never past due except due to this error on their end. I was promised this would be removed from my credit report as this was a billing error on their end, however, it still has not been removed since 2017. When I called Honda financial services to remove this charge, I am being told that all I can do is "mail them a letter" and that a live representative cannot help me with this. I have never worked with a lender who is this unprofessional in how billing items are taken care of. How can they not have a live agent to help with this dispute? BEWARE - do not work with their lender to finance your car. They are literally a scam and will try to make extra money off of your payments

First off honda vehicles are very good cars. However the customer service of the parts departments is the worse I have ever seen. I have been pushed back 6 times for a release date on a part on my car. Honda keeps saying that there is nothing that can be done about it however you can't tel me that there's nothing that can be done with this all starting may 2022 and it is now July of 2022 and it's almost August. By the way the new release date has been set for September. However at this rate it'll be 2023 before anything is done about it. I will never have anything good to say about Honda parts department. There's no way they can't offer something due to it being there problem that they can't get fixed. Do something with your parts company honda!

We purchased our 2106 Honda Pilot Elite new in 2016 and the 100,000-mile warranty. My wife was in a car accident after three months (not her fault, and nobody was injured), and the car was totaled, so we had to purchase a new vehicle. The interest rate went up from 1.99 to 2.99. Fast forward to February 2022; after paying $800 per month for over five years, we paid it off and received the title! One month later, I was driving the car and heard a rattling noise after accelerating at a stop light. Speaking of stop lights, we had to turn off the auto-shutoff because the car stalled 50% of the time when we had it on. Back to the rattling noise, I took it to Honda and they determined the engine failed and we need a new one. Our engine went out at only 80,000 miles a month after receiving the title for the car. 80,000 miles! It's ok; at least we have the 100k mile warranty:). Our service technician informed us we do NOT have the 100k warranty on the new car. I understand that after the vehicle is totaled, the new purchase is treated as a new car purchase, but we do not remember declining the warranty; pretty sure our sales rep dropped the ball on that one. To Honda's defense, I should have checked our records to ensure we had the warranty, but I didn't.

The next thing we did was file a claim with Honda Corporate; 80,000 miles seems very low for engine failure, so we were hoping Honda would stand behind their product and offer a goodwill credit towards the engine repair. Full credit would have been great, but we would have been happy with partial credit. My wife spent hours tracking down every receipt for services on the car. We provided every receipt requested and hand-delivered them to the service manager at Honda Schaumburg. After multiple unreturned phone calls and emails, we finally discovered our claim was denied.

I experienced other issues with the Pilot; getting stalled at stop lights due to the auto engine stop and the start was by far the worst. I took it to Honda, and they repaired the start button, but it did not fix the issue. The next time they said my battery was bad, they were wrong because I purchased a new battery a few months prior. The auto tailgate open and close worked about 60% of the time, and we did not open the sunroof by the driver and passenger seats because it did not always close. When we filed our claim, we informed Honda about all of the issues above.

The Pilot was the 3rd and last Honda I will ever purchase. I aim to share this story with as many people as possible, hoping they will think twice before buying a Honda.

Electric engines for Honda click conversion set,should you now make available before the world war begins,
and also for Honda civic cars ,both with replaceable,swappable batteries and that it should run the existing transmissions of the car and motorcycle units on selected models

I was always told that oil changes are 'appointment only'. Today I arrived and they said that they are switching to appointments only and could not fit me in. I drove 30 minutes there and 30 back home with gas prices over $5 a gallon. Now I have to make an appointment and drive there again.
I haven't had my car for a year yet and so far I'm a highly disappointed with service here. Not going elsewhere yet because I bought the maintenance agreement from this place when I bought my car

Called Honda Corporate office in Chino California regarding my case. The person to whom I spoke with told me that a message would be sent to my case worker. My case worker Brittany called me back and left a voicemail with her number and extension. I called her back immediately and got her voicemail to which I left her a message. I called again later in the day and left another message. Called the next day and left another message. Finally on day 3 I called and got a woman by the name of Alexis. I told her that I wanted to speak with Brittany. She told me that she was not available and she would leave her a message. I told Alexis that I was not getting off the phone until I spoke with someone who would help me with my case that has been ongoing since January 2022. She told me that she could only leave messages no one could talk to me they were all on the phone. I then told her I wanted to speak with her supervisor. She put me on hold for 20 minutes. When she came back on the phone she told me that she was transferring me to supervisor in the escalation department. I asked the name of the person to whom I would be speaking to, and she told me she could not give out that information. She transferred me and guess who she transferred me to, Brittany my case manager, not a Supervisor in the escalation department. Oh my goodness the games people play now. How un professional. If you do not know how to speak to people or handle phone complaints you should not be doing this job. Both these women do not deserve to be working with customers. One never returns phone calls and the other one is such a liar. Brittany of course was not able to solve my problem. She told me that she was putting my case on the critical backorder. This customer service department needs a critical investigation and should start listening to the recorded phone calls from the customer service department. Why record if you don't listen and investigate these outrageous phone conversations between Honda customers and your so called customer service representatives. They should be ashamed of themselves.

Third class customer service in kandivali are.
Literally manager using harsh language.
Do not by Honda..
0 review for customer service

I contacted a Honda dealership in my area. The dealer refused to sell me a new car because I did not have a trade. When I attempted to discuss this with the GM, he was very rude and unprofessional. He made comments like "It sounds like you are not getting your way so you are pitching a fit". I contacted Honda Corporate regarding my experience and asked to speak to someone at the Corporate level other than customer service. It has been weeks and no one will return my call outside of a customer care agent who can only provide the same statement over and over. Frankly, I never cared about whether or not the dealership would sell me the car, I wouldn't have bought the car from that dealership after being addressed in such an unprofessional manner anyway, it was more about the way he spoke to me. I was actually able to find the same car for far cheaper at another dealer, but I am so turned off by Honda refusing to contact me and how they have treated me as a customer, that I am rethinking whether I want to purchase a Honda at all. These companies need to realize that it won't be a sellers market forever and there are many more companies out there who do value their customers.

HONDA IS TRASHHHHH!!!!
my car got flooded due to the flood back in august and they gave me a new clutch and transmission.... 4 months go by and the (BRAND NEW) Clutch goes out again...... and they blamed me for it............... a brand new clutch goes out in 4 months of me having it after you guys so called repaired it????? Yeah I'd rather buy a 30k car made of legos than have my next car with Honda.
PS HIRE BETTER WORKERS they are all miserable clearly

I have been waiting on a radiator bracket for my Honda accord 2017. The car has been at the repair shop since the end of Jan 2022 (mid April now). Honda will not give any estimated time for availability. I called customer service and got brushed off repeatedly. I was just told I needed to go through my local dealer and wait. Very rude customer service. This has been my first Honda and it will be my last. The car has been one of the worst cars I've owned and their lack of respect through customer service was the last draw.

I purchased a Honda civic 2022 approximately 7 months ago it wasn't long after I purchased the car I started having issues with the suspension and sway bar most recent bearing wheel this's a brand new car took the car in several times into Hoda service department. I open a complaint with Honda customer service they never responded to my concerns not only they sold me a lemon car they ignored me completely. Honda used to build reliable cars in the recent years their cars are trash and so are the people who represent American Honda... it's with the deepest regret a purchased my car from them I am paying for a car that's defective lam financially bankrupted and can afford to buy a new one so very disgusting how this people stay in business.

Honda has the worst customer service....it's impossible to reach them when you have an issue....and when you do get them on the phone, they transfer you all over the place saying there's nothing they can do..RIDICULOUS!!! I'M DONE WITH HONDA!!!