Consumer Cellular Customer Service Complaints - page 3

I get two days from the receipt of my bill until I have to mail the payment back tp the company. Last month, I called customer service and told them I wanted at least
five business days between the time I received the bill and had to mail in the payment. They promised the change would be effective this month. Nothing has changed.

on 2/27/17 phone read emergency calls only. called cc was told to go to target to get new sim. card installed card then told phone bad. bought phone at target told phone bad. went back to target for new phone told this phone was bad. after five trips to target and many many hours over 2 days with customer service asked for supervisor told could have $7 credit. what an insult. News that evening advised of outage on att system. which meant my original phone was ok. can't reach corp. to complain.

I purchased a phone in November which was defective. Consumer Cellular had me jump through hoops to correct the problem. It didn't. Had to purchase a new phone so as a senior I'm out over $200. Posted a nasty review on line and contacted AARP to complain. Got a call from the Corporate Office (name given: Andrew) who advised me that one more step was needed to validate the warranty on the defective phone. Advised me to contact the store where I purchased the second phone to ask about return policy. Gave me a PHONY NUMBER to return call to him!! What the hell is going on with this company??? This is the WORST SERVICE I have ever had!

I got a smart phone for my work made over a dozen calls because I had multiple issues. I was unable to log onto he internet even though I was in areas with free wi-fi but in these same areas the phone would go onto the internet and start playing games even though it was in sleep mode. I ended up needing to call the police non emergency number in an area that I should have had internet but did not so I called 411 and asked for the non emergency number for the Chico police. It automatically connected me to the police in Southern California over 600 miles away I tried 30 times to get the correct number but every time it just auto connected to the previous number I was not able to request another number at all and tried everything I could think of to get it to work. I called Consumer Cellular and was told all of the charges would be removed but I would have to call back once the charges posted. When I called back I was told they would deduct $10 the bill is $45 because they are being charged by the 411 service I called 411 from a land line and was told that all charges would be reversed but the carrier had to request it. I never got the number am being charged $45 for services I never got.
Bill

I have been a customer of Consumer Cellular for more than three years, it has been the last six months that I have experienced difficulty with two phones and periods of No Service when attempting to make long distance calls. Upon several calls for assistance
I have received a total of five SIM cards, spoken with eight phone phone personnel a Supervisor,who said I might be in the AT&T or T-Mobile tower areas, and also asked if I was near a lot of trees, I have no access to long distant and I haven't received one credit for this lack of service. I am now awaiting a T-Mobile SIM card,if this doesn't work, I will have to select a provider that works.This is
the absolute worst service I have ever received and I will expect a credit for service not rendered.

Customer service used to be wonderful. Now, you are on hold forever. I no longer recommend Consumer Cellular to anyone.

Claims about being ranked highest in customer service must be a mistake. For over 5 days have been trying to get a phone issue resolved. Over six people have given instruction on how to fix phone problem and none have worked. Had to be on hold for over 20 minutes just to get a supervisor who told me she was 75% certain her fix would work. Didn't work. Would not give me her return phone number but said she would call back in 1-2 hours to check on the fix. Why can't anyone figure out the real problem instead of guessing and providing a "reboot the phone" fix. This has been a nightmare! They don't have anyone who truly can "listen" to the chain of events that transpired, and then logically troubleshoot to come up with a sound answer and fix. We have tried so many things already--just FIX THE PROBLEM. Give me to someone that knows and stop guessing!! I don't blame this on those having to take the calls. I blame management for their customer service model. They do not have correct protocols in place for escalation, and do not have the right people trouble-shooting and fixing. Where is it we fill out that customer service survey? The results are definitely not accurate.

I just got my new phone and do not know where to attach the power cord to the phone!



Nancy Hedbawny

Horrible customer service. Only been a customer for 4 months - got the Motorola G3 phone - piece of Garbage! Replaced the phone once for over heating battery (recv'd 8/2/16) low and behold - SECOND MOTO G3 is DOING THE SAME THING! LITHIUM BATTERIES THAT OVER HEAT TEND TO EXPLODE AND CAUSE FIRES!!!!!!! Getting run-around by CC "customer service" I requested a totally different phone - Was told by a supervisor Kim on 9/6 that this is way out of their policy and she will have to request "special permission" for this but "don't expect it to happen" but I will be in touch within 24 hours - Well 36 hours has gone by and I have yet to hear from supervisor Kim with an answer.

Consumer Cellular has terrible customer service. Long wait time; poor policy replacement of phone; rep and supervisor stated nothing can be done because with your situation all CC does is purchase phone from Motorola and their policy is 'nothing can be done'

I unfortunately have consumer cellular. Worse customer service in the world/universe. When you call the automated system always always says they are experiencing higher than normal hold times of at least 15 minutes and you're on hold for no less than 20 min but usually you're on bold from 30 to 48 min. I have been on hold up to an hour. The call back system doesn't work and you get hung up on when asking for a supervisor. Then you're forced to call back again and hold another 28 to 45 minutes. I had gotten a smart phone but refused to use someone else's minutes to get it activated. I had call the company using my son's phone and literally was on hold for over an hour. Using bis minutes. I feel consumer cellular owes me a very large credit or another phone. I have to, with this phone, not only turn it off but take the battery out at least 3 to 4 times a day. That's how often it messes up. Not long ago when I'd make calls the person I called personal or business they couldn't hear me forcing me to remove the battery 4 separate times. Horrible phone, horrible customer service. I expect an answer from someone at the corporate level.

upgraded to 2 Huawei phones.. when mine was received, it had a scratch on lower bottom of screen. I phoned in and voiced my concern. I wasn't happy to have a brand new $100 phone with a scratch..they didn't offer a replacement because I didn't have warranty coverage to fix it... thinking it was a new phone and having bought a screen saver for it plus keeping it in a case should be enough protection in itself. I'm not happy with the scratch that came with it and now they are telling me they can't help me. They said the only solution is to buy another $100 phone. That won't happen. I've always been happy with the service and have told many friends that have bought from your company because of my referrals. I will have second thoughts if you can't stand by a phone that was defective when sent to me.

I am a customer Faith Ohanesian Phone number My phone just went through the wash and I have no phone to call you please send me another phone like I had (immediately you have my card number My daughter Leslie Smith will probably call you as I will email her immediately Need the phone ASAP Thank you

My saga is long - it began on April 10th when my phone broke. It has finally ended, I hope, today, May 11th. (I switched services on April 24th but had to continue communication with CC service.) I spent hours with representatives that promised and then never delivered. I'm sending a letter to the CEOs, but I wanted to voice my impression of the company in this comments space: Morons!

Try and update your payment information on the phone? It's a joke an hour 45 min waiting when told there was a 15 minute delay is NOT acceptable.

your customer service is the pits I hung on for over a hr waiting to talk to some one that is ridiculous

I experienced a very difficult and combating interaction with a rep from Consumer Celluar! This happen 2/12/16 approximately 8:15pm give or take, but lasted in a back and forth thing,until I finally asked to speak to another rep, I was asked what for because it would be a waste of both our times because the other rep will tell me the same thing. I asked over and over and begged to speak to someone else never got anywhere even after saying please may I speak to someone else more than twice! I than told the young man that he was being condescending and sarcastic and that I was not up for this. Than I asked to speak to manager or supervisor and went round and round with him and was not getting nowhere until I kept repeating it at least 4 times finally he said he would transfer me, put me on hold for a while, I am guessing until he found a friend supervisor to take call, after a long wait I hung up called another of consumer cellular tel. #, not the same at all, and the same person answered and said he would try to get a supervisor again, after 10 minutes of holding, someone answered not even sure if it was even a real supervisor. He was only listening to me never made a comment no apology for what I went through, after I explained how I asked to speak to another rep and supervisor for the longest until he saw I was not going to give up without speaking to a supervisor. I could bet my last dollar that I did not speak to a supervisor from his demeanor and how he handled it. I am totally blown away from this rep's behavior, it was unwelcoming and unnecessary. I do hope that call was recorded and not destroyed, because I suspect his side of the story will be different from mine, at least I am drawing the conclusion from the way it was handled by the "supervisor". It was very disturbing how he spoke to me, I mentioned to him several times during the course if my begging to speak to someone else of his demeanor. Telling me off in a sweet way and being apologetic in a sarcastic way. I am still asking as I did ask also the " supervisor " why when I asked to speak to someone else because we were not communicating I was denied that and was ignored and was talked to like a kindergarten student! This is not where this will stop, I am going to contact ad many people as as I can until I get some satisfaction. My name is Ola Brooks I am a consumer cellular customer

Wow this is a grim bunch of reviews. My phone suddenly stopped working 48 hours ago; first it read 'Emergency Calls Only' then 'No Service,' and now nothing. So I emailed CC about the problem but they are very slow getting back to customers, their claims to the contrary notwithstanding. Dana

Used to get great service but last time I called I was on hold for 30 minutes, not even given a callback option. Now am traveling internationally, can't even get their customer service webpage to email and request an unlock code so I can get a prepaid local sim card to work so I can make calls. Had told them I'd be traveling, and was told that no, my phone wouldn't work down under and I'd need to get a local sim card. But they didn't tell me I'd need an unlock code to install one! Now can't reach them, can't use my phone!

They used to have good service but that is no longer true. Long wait times and wrong information. I spent 2 hours and 40 minutes yesterday, and the end result was that they lost all my photos.

I purchased a phone (Moto 6 I believe) last February. I purchased the phone from Target in Sterling Heights, MI. Originally when changing over to Consumer Cellular I was told that the phone I had could be used by just changing the SIM card That was not true. Verizon will not allow that. So I purchased a Moto 6 I believe it was at Target last February. Approximately 2 to 3 months ago my phone started to act up. As Consumer Cellular says to go back to Target (or Sears). Guess what I went and no one could tell me why my phone was stopping when I was in a call. I was correct to think it was the battery. I run all over town and finally get to Radio Shack. They did not have the battery I needed but could get me one and have it shipped for 55 dollars. Then they looked at my phone and said that Motorola did not build these Moto 6 phones so that one could change out batteries even for 55 dollars which was there price. So I contact Consumer Cellular saying I was QUITTING service and going with MetroPCS which does have a store front near me and I can get help. The price per month was $30 but I had to buy yet a new phone. Then I get a bill from Consumer Cellular and I both write and call that I had stopped using the phone from them and said so previously. Note: when the Consumer Cellular Motorola phone stopped working I was "phone less" for a couple of days. I am seventy years old and live alone. Not having a phone is a big deal. Then I receive another bill and I wrote back saying I would pay for the 2 weeks or so before the phone blew up but I was NOT going to pay for a phone that a) I did not have and b) that broke down and 3) I had said all this prior. Now today I get a bill for over 80 dollars!! They threaten to turn off service! I had NO SERVICE and I am not going to pay 80 some odd dollars for something I am not using. At this point I am writing you and the Better Business Bureau. I am also writing AARP who advertised Consumer Cellular for seniors and I saw the ad in their magazine. I feel I am getting totally "hosed" down for more and more money fora product I do not have. In closing I am also writing my elected State Senator for my District to report this. Other seniors need to know all the facts. Thank you

I Can not Use my Phone, Because Some One FXXk Up In BILLING Payment Not Due Till 12/10/2015. Thanks Consumer Cellular.

Just got my wife an iphone 5s from consumer cellular, this being my second phone from them ! I had a problem with my first phone from them,they put T-MOBILE sim card in it which does not work where I am ! --This new I phone has same identical problem,wrong SIM card again ! I was very clear when I ordered the phone that it had to have an AT&T SIM card or nothing would work(no service)!! Have e-mailed them 4 times this past week and have had zero replies !! I am big time fed up at this point with consumer cellular and am contemplating a cancellation. Don't know how they stay in business ?

I have read all the reviews-almost entirely negative. I am an AARP member and they send people to CC. I am thoroughly disgusted with their absolutely poor service. Without any warning, they stopped my service. If they left a message, I cannot access it b/c the phone wont allow it. it also blocks me from receiving the code to ID MYSELF and Login to my account. Now, I'm told I cant even try again until tomorrow. A family member died minutes before my service was stopped. This is an emergency as they can't reach me and I can't call them. If CC thought the calls made with my number were not me, they should have asked me instead of killing my phone without any notice or comment. Sometimes the best emergency # is a next door neighbor. This action (and now INACTION) is very callous and totally unprofessional. AARP can drop CC or I will campaign against THEM too. A lower price is not worth poor service that could cost you your life! CC: there's an FCC in your future. fix it PROMPTLY or I can't remain your customer. SIMPLE

My phone was "temporarily" blocked 2 days ago b/c, as CC puts it "Suspicious activity" The screen displays "emergency call only". Every other function is disabled. The website directs me to call customer support. Phone won't allow the call. As directed, I requested a code to login to the account, but the phone won't allow the code. Then I get a message that I can't try again until tomorrow. a simple courtesy call or message would have cleared this up before, or soon after, this happened. now I have no way to call CC until next week as cell is my only phone.