HEB Positive Customer Service Ratings - page 3

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User Reviews, Ratings and Comments

HEB customer service is ranked #163 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 49.79 out of a possible 200 based upon 390 ratings. This score rates HEB customer service and customer support as Disappointing.

NEGATIVE Comments

337 Negative Comments out of 390 Total Comments is 86.41%.

POSITIVE Comments

53 Positive Comments out of 390 Total Comments is 13.59%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating

  • HEB

    Customer Service Scoreboard

    • 49.79 Overall Rating
      (out of 200 possible)
    • 337 negative comments (86.41%)
    • 53 positive comments (13.59%)
    • 1 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.0 Issue Resolution
    • 3.6 Reachability
    • 4.4 Cancellation
    • 4.6 Friendliness
    • 4.5 Product Knowledge

Add your review! Return to the main HEB customer service scoreboard page

Viewing positive HEB customer service ratings 51 - 53 out of 53
« Previous
01
Aug

Posted by texryan


8/1/15 6:28AM

I usually shop at the Heb on Adams avenue in temple Texas and I want to say kudos to the excellent customer service. I wouldn't get this at a Walmart, for sure.. last night, I was like a dollar short since I'm waiting for my new bank card. Crystal the cashier, used some discount card so I'd have enough to complete the amount I had to pay..
I'm so appreciative of that extra cs step. Thank you!

22
May

Posted by mserica712


5/22/15 9:29AM

HEB bakery products are AMAZING! Their cakes are right up there with any mainstream bakery BUT at amazing prices! I buy from on every occasion from my children's and grandchildren's birthdays to their graduations. Sometimes we buy a cake just because:). I'm from Philly BUT this is the Best store I've ever shopped at!

08
Dec

Posted by Anonymous


12/8/13 3:39PM

That Crazy Jumble Of Letters Wehave To Try And Read Are A Total Disaster. Five Of Us Tried Awhile Ago And Did Not Have A Chance. Been A Customer For Years And Will Continue So But You Need To Make It Possible To Send You An E-mail.

Awards

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Comparisons

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HEB vs. Walmart
HEB vs. Wegmans
HEB vs. Whole Foods
HEB vs. WinCo
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Contact Information
Customer Service
800-432-3113

HEB customer service phone number including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.
Corporate Office

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Hours of Operation

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Reviews & Ratings

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Company News
HEB withdraws bread and buns due to unpleasant odor and taste - Texas State University
H-E-B issued a quality withdrawal June 23 for several H-E-B and Hill Country Fare bread and buns with a best-buy date between June 26 and July 2 due to an unpleasant odor and taste. The affected items include the following: 4122000387 HCF ...
HEB issues recall of ice cream, sherbets due to broken metal in processing equipment
Mexico stores are also not affected. If you've consumed the recalled products, stop eating the product and return it to the store for a full refund. Anyone with questions about the recall can call H-E-B customer service at 1-855-432-4438 Monday through ...
HEB opens first double-decker store in Houston
H-E-B on Wednesday opened its first multilevel grocery store in the Houston area, a reflection of the rising cost of land and increasing density of the city's urban neighborhoods. The 78,000-square-foot store, located at Bissonnet and Rice in Bellaire ...