John Hancock Customer Service Complaints - page 3

John Hancock has refused to pay the insured amount on my late Mother's life policy. They claim they have no knowledge of the policy. Imagine that! Was issued in 1966 and came in their well known plastic cover and Blue and off blue policy form, Even has the name of the man in Waltham who sold it on a sticker on the policy.

When I call customer service I get endless waits. And the woman who is dealing with the claim for over a month is unreachable.

If you want customer service, this company is failing miserably at providing it in my opinion.

John Hancock Customer Service is among the worst I've ever experienced. They are rude and condescending and good luck getting a call back. Once they have your money, they are in control of it and good luck to you to get them to simply do what your contract says. My parents bought long term care policies. They now need to use what they paid for. John Hancock makes it difficult and drawn out to get what's owed and will do whatever they can to short change you and close out your claim. BUY A POLICY FROM SOMEONE ELSE. I know my parents didn't want to burden me with having to fight to keep what's rightfully paid for and belongs to them. I will tell everyone to go somewhere else. I surely will.

Upon separation from my previous employer, I requested a partial withdrawal from my 401K to help my family make ends meet while searching for a new job. After telling me the funds were going to be disbursed into my bank account on a Friday, I made other payments against those funds. After finding out from my bank that the deposit was not made as promised. I call John Hancock the following Monday. They changed the disbursement date to the upcomming Wed or Thurs! After explaining that I had payments out against the funds that I was promised were going to be deposited the previous week, all I got was a handful of "sorry" from management, and a new promise that the funds would be deposited on Wed or Thurs. Not want I needed to hear from the investment company that I trusted with my retirement future, about receiving the money I desperately needed after just losing my job. This company made a difficult situation, worse. I will end up paying for their mistake. Don't make the same mistake I did. Go with a competent investment company that actually cares about their customers.

I've had to deal with several companies regarding pensions and retirement. They've all been very easy, fast, and professional EXCEPT for John Hancock. Can never reach the same person twice, am told something different every time I call, and repeated paperwork to fill out. It's ridiculous and unnecessary. I've received money in a few days (4 days to be exact) from my other accounts, but NOT John Hancock who apparently believes if they stall long enough they can keep your money. They need to be investigated because something is very wrong at this company.

Very dissatisfied with the lack of response, concern and accuracy regarding a FIXED annuity policy that I have had since 1990 and now can't get anyone to help me because supposedly I'm NOT on the policy to receive payments yet I have check stubs and correspondences from the company.

Customer service - that is a joke. All you get is someone from a rotating help desk - each person has a different line to give you - promises of support team, payment team, yadda yadda - and as a paying customer you get nothing. On a good day, you get someone who (remotely) speaks English. Take your money elsewhere - John Hancock Long Term insurance is a fraud.

Jean A. Hunnicutt

I do not understand why I should be charged $58 for getting information regarding automatic deposit of an acct.I have had with your company for 20 plus years! I need to give YOUR company a ROUTING number for transfer of my monthly pension from Wachovia Bank which has recently merged with Wells Fargo. Please help.......thank you.