Logitech Customer Service Complaints - page 3

I tried to return a refurbished remote that didn't work with all of my devices, it took days to get a response from logitech and when I did they would tell me that I would receive an email letting me know how to return my product (which didn't come). I ended up threatening to call my credit card company and file a claim with them which is how I ended up getting a UPS label to ship the remote back. They have not sent an email saying they've received it (even though my tracking number shows they have) and they have not returned my money yet. This has been going on for over a month.
Terrible customer service! Do not buy from the Logitech website, go through a retailer if you want to buy their products.

I had a basic question about a return policy, the guy told me that Logitek dont have a customer services manager (I think they need one) who wrote the policy if they dont have managers who drafted the policies? Anyway he then dropped the phone because i was asking too many questions, now I sit with a inferior product, suppose the rich will get richer and the poor poorer, i saved 6 months for this product. One day I want to be the CEO of logitek and change the company customer services staff. They are horrible 0/10

I purchased this product and it is not working properly after a while. It's not connecting, even after the trouble shooting they asked me to do. It is still under warranty period. So I requested for a replacement based on their own warranty policy. However, I can't believe a big company like Logitech would do this... They just ignored my request after I sent them the information they need (receipt, S/N, and other product and purchase information). I really did not expect a big company like Logitech could be dishonest like this and refuse to fulfill their own warranty policy. Worst service ever!

I have not been able to get this company to tell me how to return or exchange an iPad keyboard for almost a month. I keep getting emails telling me my issue is important but no phone call or email has produced a solution. I can see here that most people have complaints. I intend to tell everyone I know and strangers to never purchase anything from Logitech. I don't think this business will survive with no customer service.

Logitech support didn't bother to read the ticket I submitted to them and gave me instructions for something that has nothing to do with my issue. It also took 2 weeks before I even got a first response.

When finally (after 3 weeks) of not hearing from them, they finally said, deal with the problem.

Can't find worse customer support nowadays.

PS, it's a really minor issue that made me send the ticket to their support in the first place. It does not affect functionality, it's merely an aesthetic complaint. All they needed to do is to let me know that they acknowledge the fact that there is at least one person who doesn't like their aesthetic choice. Then it's case closed.

i have a g930 headset, new, well 6 months in, one of the wires were faulty and when I contacted support they claimed my pc was the route cause, so i did everything they said, still nothing. the guy insisted its just several bad pcs. finally after getting past that bs (one month in emails.) i was told i was to be given a return shipping label to get a replacement... that took a month just to get a reply to this again when i told him a week later i never got the label, he insisted they sent it out and he would send another one. instead of sending any out, i only got a mocking of an email stating [ please make sure you return the headset, if you already shipped it then please disregard this email. ] no attachment reminder to do something i cant.

Logitech made a defective Bluetooth keyboard. This item was sold at my local Walmart on clearance. When I reported the item for a warranty claim I was given the run around only to be told that they no longer stock my item and my only option was to pick a $15 keyboard from their website or return it to the store so it can be sold again. I paid $15, yeah it's a steal for a $45 Bluetooth keyboard, but that doesn't mean that I wasn't entitled to an actual warranty claim. I spent 10 days working on this issue with a slowly responding CSR. I was told the warranty claim would be processed and only after that, after giving all of the product information multiple times, did the subpar CSR search the database for my product and then deny me the warranty claim due to a lack of inventory.

Logitech claims that they will replace a defective item with either an item of equal or greater value or exchange for the amount paid on the receipt. This choice is theirs to make. Obviously they didn't care to make a happy customer in this instance.

stopped emailing after they "solved" the problem. Their solution was to click a non existent option in their software. Ive opened entirely new tickets with the same issue and screenshots of where they claim a drop down menu is and now they just wont say anything at all.

Almost two (2) months and still no reply from logitech/Jaybird

Were promised $100 credit against a new pair of bluetooth earphones but received a reply stating that the "new" logitech support system no longer support $ credit - replied that I expect them to honor whats been agreed upon where I provided evidence/transcript from discussion with jaybird support - Then I was caught up in the system migration (assume a transition to the new owner Logitech) where conversations simply ceased - Have lodge new claims under logitech support, but still no response - WTF????? This saga started with a pair of X2's that turned out to be too big for my daughters earlobes resulting in that jaybird created an RMI for me where I followed their instructions of cutting the cord on a pair of brand new earphones - photos were sent and the RMI were accepted - but then everything ceased in terms of being able to use the credit they offered me against a pair of new earphones - As it stands I cut the cord on a brand new AU $220 X2 earphones where I now don't seem to be able to get in touch with anyone (jaybird and/or logitech) - NOT acceptable big time !!!!

Second defective K800 Keyboard warranty request: replacement not received after email and phone calls. Complained on Twitter and still no replacement, just appologies. Almost 2 weeks after original request, still just receiving appology emails with vague assurances my issue is being resolved.

I called in to ask about my microphone problem, and instead of help the person other line started saying how my laptop was the problem and had viruses and people were hacking into the laptop, and completely disregarded my problem I was having with the mic.
Very awful, and people like that should be helping us, instead of SCAMMING. Very poor service.
Don't even know if they gave me their real name, but it was Ryan Solo.

This number does not and can not reach a "live person"!! It only gives you an 866 number which, for out of warranty products, directs you to a "PAY for help" option.
For a $450.00 Harmony purchase it is ridiculous to have to pay even more to get it to work again.

Logitech has failed to resolve an issue with a defective Ctrl key. They will not answer my emails. When I call they either hang up or put me on hold for long periods of time. Truly disappointing support.

When will you have a keyboard protective covering for new 9' Apple iPad Pro ?

Purchased Logitech Gaming software 8.82.151 x64 on 01.04.2016 from Bigw Parkes.

for $58.00. Money wasted does not work to satisfaction. The model is G300's and relates to games 2003 for tiger woods golf game. Spoke to Jen she tried th help me But not satisfactory.

Request a refund $58.00.

My rating for an old model still trying to sell this product is 0/100

My button on the remote doesn't work anymore and Jane from customer service tells me that it is a cosmetic issue! She said it's the material (rubber) that wears down. After 2 years of use, why would I ever buy another one! Maybe you should use something else or stand by your product!! Very disappointed with your product!!

i have had keyboard/mouse combo for about 6 months with veery little use in that time. When I rebooted computer yesterday I got a keyboard failure ! battery voltage is low message. I changed the batteries on both units and no help. Went on their site and spent 2 hours trying to figure out what to do, file a claim for a warranty, talk with someone on the phone, send an email, register my unit etc etc. No Answers! It finally wouldn't even let me log in saying it was not a secure connection (tho I had been on it for 2 hours). What a problem and their website is so crazy, it just literally sent me around in circles with no progress possible. Even could not access the forums.

They sold me a 70 dollar gaming headset that was completely useless. Both earpieces are non working and they claimed that it was new. This is highly illegal and after 2 months of jerking me around, they tell me that they will not give me my replacement because the warranty expired a month and a half ago. Meaning that because these IDIOTS took SO LONG to give me their final response, the warranty expired. When I first asked for a replacement, it was under warranty but they are scamming people and are not going to help you. I am taking legal action within the next couple of days and I will be getting my money back or a replacement one way or another.

Recently I purchased the Logitech Harmony 650 remote from a local independent dealer who assured me it was simple to install. I couldn't even register the product as it kept telling me on line that I didn't have a legitimate email account. I attempted several times. I had problems that may well have been my own fault but then I tied to contact myharmony.com with no success. Next I called the recommended phone 1-866-934-5644. Frustrations mounted when after nine minutes my call was answered with a terse "what's your name". I told the gentleman, there was no response, and remained on hold for another few minutes before there was "technical difficulty 41611". I tried the number again and did the press one, press two routine to remain unanswered from 11:43 a.m. to 12:20. The product was returned for a refund.

I have NEVER had such a frustrating time with something as easy as a warrantee. They are by far THE WORST to work with - they are slow with their clunky ticket systems, they are non responsive to issues brought up, they do not listen to important pieces of information that are critical to the case, they do not call back when they say they will, and now their phone keeps hanging up on me after being on hold for an extended period of time. I have been having issues with my trackball and initiated the warrantee process a FULL MONTH AGO and they are still so goddamn incompetent that they haven't solved the issue. I am not being hyperbolic that this is the worst customer service (if you can even call it that) that I have EVER received. Staff will not connect you to supervisors despite repeated requests, and then once you talk with one, don't expect them to actually follow through with what they said they would do. So incredibly frustrating.

don't go for logitech headsets. Their hinges break easily because of the little plate with 4 screws that hold them break off. And once that happens you have to buy a new headset because both the stores AND logitech will NOT help you in any way even if you are still covered by warranty. Even if you are willing to pay money for a $1 replacement part both of them are like: go (...) yourself because you destroyed your $120 headset on purpose, now buy a new one

Worst customer service you will ever talk to. Longest wait time. They coach these people not to let you have your way if it means them having to fix a mistake they made.

LOGITECH RESPONSE:
We apologize for this inconvenience. At this time, there aren't any exceptions to be made. Logitech appreciates your business and thanks you for your patience during this process.For future reference your case reference number is 01557823.
CONSUMER'S RESPONSE:
That is just shameful!! You sell a product that can't be serviced and when the product malfunctions you tell the consumer their SOL. I bought 3 of these security cameras. I will surely write a review in response. Advising people to just pay the for home security, because Logitech does not stand behind their products and when they fail after the first year the consumer is left wanting. I bought 3 cameras at $1400.00 for 5 years, ADT $25.00/month 5 years $1500.00 with a service center and active monitoring. I will be sure to point to the logical math in this equation. With these numbers and your business practices you fall behind. Sorry, just bad business!

Terrible Support for my Harmony Elite. They do not understand English, very well!!!!!. I will return my Harmony Elite to the store where I was purchased this product.

I purchased an Elite Harmony remote online and decided to return it because it was not what I wanted, and was completely disappointed in the quality of service that they provided throughout the entire process.
I returned the item as instructed and UPS provided proof of delivery and it has been over a week since they received it and they still have not reimbursed me.
No communication was providedd on their refund process nor was I even notified that they received the product.
I called their "so called" Customer Care line and was given the run around and told that their sales dept toakes care of returns and they cannot contact the sales department.
I will never buy another Logitech product ever and I will reccomend against it to anyone who values their sanity.
Terrible terrible cusomer service. Absolutely no professionalism...just a lot of walking around in circles.