Logitech Customer Service Complaints - page 2

Bought a G903 SE Mouse from Best Buy. Six months later the switches on the two main mouse buttons are double-clicking/becoming unclicked, etc. Turns out they used cheap Chinese switches. Mouse cost $150. I've been waiting for a month now and although my warranty claim was approved, they just don't know when they'll be able to ship me a G903 Hero, which is a cheaper mouse as a replacement. What am I supposed to do with this piece of junk in the meantime?

Never had so many problems finding out answers and not any farther ahead. Then get transferred to a website that you have to pay. Garbage

Absolutely worst experience i've ever had. Took me several days and even more calls and electronic messages to hear back from someone. He literally had no idea what to tell me about my order that's been sitting there unshipped for 10 days. I asked about a refund and he said I can't cancel at this time and then seemed to be reading something about refund policies only to end up telling me he doesn't know about that either. So so bad. Wish I would have read the reviews before purchasing.

Logitech's support is really dreadful. I wanted a simple exchange of an iPad keyboard a few months into warranty. For the first few days they kept sending me standard email responses without reading my emails. Eventually they realised the hardware fault could not be fixed without replacing it, so they offered me a standard Bluetooth keyboard worth half the value! They said no iPad keyboards were available. So I went down to Argos and bought one there! I have waiting several days to hear if they will give me a refund. We are so used to good quality service from Amazon it comes as a real surprise when this organisation provides such poor responses.

Logitech support is awful, actually worse than awful. I sought to cancel an order before it shipped, and they refused to do so. The chat line attendant was completely nonresponsive offering numerous excuses why she could not help. I sent multiple emails over a period of 10 days directing Logitech to cancel the order, but the directive was ignored. The responses often were outright misrepresentations. For example, I was told in multiple emails the cancellation was not possible because the product has shipped. But, as of this writing, it still has not shipped.

I bought a C925e web cam direct from Logitech and found that it worked intermittently for about 10 days then stopped working completely. I contacted Logitech customer support to return the defective product and was given a case number. Two weeks later NOTHING further had been done. I then called the Logitech customer support line and spoke to an agent who confirmed he could my case number and said he would talk to his "supervisor" to get a response. One week later NOTHING.
While Logitech may make some good products NEVER buy direct from Logitech as their customer support attitude seems to be if you have a defective product then tough luck.

I Received Terrible Chat Support From Logitech Today From Anne D. My Logitech Bluetooth Keyboard Will Not Connect With My Amazon Fire Hd Tablet. I Had Already Looked At Their Online Support Faq's And Tried The Suggestions But None Worked! Anne D Was Very Slow And Was Not Reading My Comments Or Was Ignoring Them. Finally She Just Left Me Waiting And Did Not Reply.

I ordered a gaming headset on their website and I've been trying to find a way to contact them about my order. I got the "faster" shipping option and it still hasn't come in yet. There is a lot problems with them even though they make good products, their services kinda sucks. They will leave FAQs for you to look at, instead of giving a type of contact information (email/phone number) to get the help you need. I've looked at the contact link on their website, but none of it is related to the answer I need. They suck at providing customer service and will leave you to figure it out for yourself.

Logitech sqeezebox stopped working 24 hours ago 3-24-20 I contacted Logitech support chat,waited through 8 in line then John Clifford answers chat, we start communication then he just hangs up, then I'm put in 18 in wait line. Poor customer service. Next step will file consumer complaint with attn general and BBB. Something wrong with their server? I got great internet service but their ping tests fail.

This has to be the worst customer service I have experienced - they simply won't respond! Many of the keys on my brand-new keyboard stopped working immediately after starting to use it. Looking at forum messages, it is clear that this is a common problem and not specific to me. After a long time debating the issue with Logitech Customer Support, they sent me out a new one: it had exactly the same problem! I know it is a problem with the product and not my device, because I have tested it on multiple devices. For 6 months now I have been trying to get a refund, but am being stalled and ignored by Logitech Customer Support - despite them actually agreeing to send me a refund, I simply can't get them to actually do this!

Terrible return policy - (1) no refund till 3 weeks of reciept of shipment. If that was not bad enough, when I called them after that time they had a said manual transfer has to happen and will take another 3-5 days!! so 5 weeks later I have to call back to have the same argument with another person and waste two more hours of my time???

I recently contacted Logitech Support regarding a problem with my security camera app. They couldn't resolve the problem but since then the app has further failed on my cell and tablets. I can tell they vindictively effected my account because I can use the same cell to access my brothers account with his email address. I have been told level 2 support will contact me for 4 days but nothing. HORRIBLE COMPANY..

I recently submitted a photo and paperwork to get a replacement of keyboard that I purchased from your company

the product was under warranty, but haven't heard from you. The tab key fell off.

Rose Hunter

Logitech is making it difficult, if not impossible, to reach an employee who can offer instructions on how to return an item. Every extension on the corporte site hung up. Can't help wondering what's wrong with the company -- don't they want customer?

Called 3 times.
First time on hold for 17 min and then whoever answered the call juts hang up on me without saying anything.
Second time 14 min wait: this time a technician answered and asked for my personal information. I told him I have a quick technical question regarding a wireless keyboard K800. He hang up on me.
Third call: after 24 minutes on hold I gave up.
I guess it is their way or no way. I cannot justify their need for my personal information in order to answer simple question with "yes" or "no"

This number is no longer good. and I can find no number at all to reach a live human being at Logitech. Their Customer service has gone to hell in a hand basket.

Very frustrated trying to get a return/refund on M590 mouse just received from online order. Nearly impossible to find a number or email address that is concerned with returns. I have had many mice and keyboards from Logitech that were great, but this new one is awful, and now finding that the return process is like a non-process, I will probably never order direct from them again. I only ordered direct because this new mouse wasn't yet on Amazon. In future I will only order from Amazon or eBay, which are both very good about the return process.

Communicating with Logitech customer service is futile. They cannot seem to understand an issue, and take days to answer emails. When they do, there seems to be no real concern about how to resolve an issue.

I received this Keyboard, buttons are not responding as expected. I want to return, but there is not way to return it. As far as I understand, only way is to contact (email or phone) customer service. It is really hard to find a contact address.

I sent an email, they responded that they opened a case, a few days, still no response.

I am not computer illiterate for sure, I have am a software engineer.

horrible customer support 3 months been waiting for a replacement headset . still waiting

Impossible To Make A Return...i Would Never Suggest This Co To Anyone. Very Poor Pr. And They Don't Want To Refund My $99.99. I Was Sent A Label And Returned A Speaker But They Have No Idea What Happened To It And Now Won't Refund My $$$ I Got The Return Label From Them...

I've return a speaker that is not waht I was told it to be. Logitec refuses to refund my$99.99 So, be careful ordering direct from Logitec as they are rip off company. They don't keep accurate records and there is no phone # to talk to anyone about..

also got the g810 keyboard for the promo game and didn't get the code sent a ticket got no reply so phoned them then got a email saying its out of date and ended on dec 31 so I asked then why still sell it with the game keys inside and no reply closed ticket said solved I wont be buying Logitech again useless support and don't email back

Their support is slow/non-existent and their agents are poorly trained and incapable of processing simple issues. I've had numerous horrible experiences with Logitech support over the years. Terrible service.

Most recently, I purchased the Logitech G810 keyboard because of their promotion for a free copy of The Division, but the box did not include the code like it was supposed to (and this apparently happened to many other customers).

When I opened a support ticket about it, I was asked for proof of purchase, which I supplied (a PDF receipt downloaded directly from the Amazon order page) and was told it was not a valid receipt. Upon requesting to have my ticket escalated, days later I was told that a code would be provided soon.

Days later again, I finally received a reply with instructions to obtain the code, except it was now beyond the promotional period and the process wouldn't let me continue (promo expired). When I replied to point out the problem, I was ignored and my ticket marked solved.

I received NO support on the issue and had my time completely wasted! Now I'm in contact with an "escalations manager" after I called the corporate office to complain about false advertising and lack of support-but this shouldn't have been necessary!

I have a G700 gaming mouse and after less than a year of normal use one of the buttons broke off. It was still under warranty so contacted support to see if they would send me a new one or fix it. The first response email I got said it was a clear warranty issue and they needed my in don't get started. After that nothing for a few days. Then a follow up email asking how my service was. I explained how they never said if they were gonna refurbish or replace my mouse and that I haven't heard anything anything in days. Their solution was to start the process over with the same result. Just complete lack of follow up and communication. The worst part is, I love this mouse and not having that 4th side button feels like a handicapped from what I'm used to.