Logitech Customer Service

User Reviews, Ratings and Comments

Logitech customer service is ranked #130 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 53.58 out of a possible 200 based upon 390 ratings. This score rates Logitech customer service and customer support as Disappointing.

NEGATIVE Comments

323 Negative Comments out of 390 Total Comments is 82.82%.

POSITIVE Comments

67 Positive Comments out of 390 Total Comments is 17.18%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating

  • Logitech

    Customer Service Scoreboard

    • 53.58 Overall Rating
      (out of 200 possible)
    • 323 negative comments (82.82%)
    • 67 positive comments (17.18%)
    • 3 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 3.1 Issue Resolution
    • 3.5 Reachability
    • 2.9 Cancellation
    • 4.8 Friendliness
    • 3.9 Product Knowledge

Add your review!

Posted by baristabob


My terrible experience.

October 21, 2023 I placed an online order #1286504634639, for a REFURBISHED G920/G29 RACING WHEEL FOR XBOX, PLAYSTATION AND PC - BLACK PS5 / PS4 / PC.

October 23, 2023 notified the item will be delayed due to backorder. I checked the site and the item was still available and in stock. I replied I did not understand the delay.

October 27, 2023 received a notice item shipped on 10/26/23. Tracking Number: 713196899819. Item received by Fedex and at their Irving, TX location.

November 5, 2023 I raised my first concern and was told it would take 7-14 business days to investigate. This is not customer service, this is a delay tactic. Ticket 12017964.

November 13, 2023 reached out to customer support trying to figure out where my package is with an answer to respond within 48 hours. Did not happen. Ticket 12062246.

November 16, 2023 reached out again. Moved to a higher level of support. Ticket 12081859 was combined with ticket 12062246 above. Told 24-48 hours for response. This is after I pointed out the issue is it has been stuck with Fedex all this time. I requested a replacement and suggested Logitech can file a claim with Fedex. No response in 48 hours.

December 3 and 4, 2023, Dave C from the first ticket 12017964 makes contact to communicate the investigation is complete and reshipping. He then asks me to verify my address.

However, by this time over 30 days later and having gone to your competitor to fulfill the needs for my F1 racing party, I no longer needed this. In addition I already reached out to PayPal and Digital River for help in obtaining a refund.

Here is where the customer service experience goes from bad to worse.

I informed Dave C. I initiated an investigation by PayPal and I needed a refund so I could tell PayPal a resolution was reached. Dave C. then, what I consider a threat and coercion, tells me in order to receive a refund I must send Logitech, on bank letterhead, the dispute has been lifted. I have communicated twice now that I won't give up my dispute rights with PayPal until I receive the refund, provided the case number of the PayPal dispute and recommended Logitech can more effectively and efficiently end the dispute by providing the refund and informing PayPal of such.

I would like attention drawn to how the support team treats customers. I feel I was patient and understanding up until no communication from mid November until early December. And then treated terribly.

Thrustmaster, your competitor in this arena, provided quick response and delivery, but I still missed the Las Vegas party I was going to host.

This experience has me researching keyboards and mice to replace all my Logitechs across three personal PCs

And it gets worse....

A few days after sending the above via mail (no way it reached them yet) to Logitech, I see a Fedex notice that something is coming from the same facility that had lost the initial order. I replied back to Logitech to recall the parcel as I had requested a refund and purposely did not confirm my address.

I use their site to initiate a return only to receive my order is outside their 30 day window return. I literally received their merchandise 2 hours prior!!!

No response from support in over 24 hours to this fiasco.

The box sits here unopened. I don't want it, I don't need it

Posted by h


terrible service, no real person works there

Posted by YOU ARE KILLING ME


HOWTF do you make a keyboard that does not recognize SHIFT-Tab to move to the left??
Yes, you read that correctly. The logitech keyboard does not allow one to backwards tab using SHIFT-Tab.

Logitech keyboard (its cheap and the ergonomics are not well done) they reduced the overall size using smaller keys. The spacing for doing things like CTRL-F5 are not the same as other keyboards.

They are so concerned with size they only included a microsoft windows keys on the left of the spacebar. I have been doing WK shortcuts for 25 years using the WK on the right side ARGH! They included a context menu key instead. DER! dont most people right click for that?

Another thing, they re-arranged the home, end, page up, page down, insert, and delete keys into a 2X3 vertical arrangement. WTF!!

glad I didnt have to pay money for this P.O.S. keyboard.

Posted by A


I have made and put videos on youtube with the issues I have - https://www.youtube.com/playlist?list=PLPliwKdHexxU2jvVW1B4sNLV_6ub9ylwT

They are not helping me at all

Posted by The V


First things first, I'M NEVER BUYING LOGITECH AGAIN. I needed support for my MX KEYS and all they did was send me a link to the troubleshooting guide that I needed to do on my own while the agent waited. I informed him I still needed help after performing the steps and he asked for my proof of purchase. I provided such and they responded the device was out of warranty (for 8 days) so they couldn't help me. That's it. No further questions whatsoever about the issues I'm having with their very expensive product and they decided I had a hardware problem and I'm on my own.

Posted by Somebody


The fact you have the rating you have is evidence that general customer service standards are low. We're in circle mode for a month to try and get an RMA.

You typical "Chat reply is: Apologies, I can not assist with that yet."

Posted by Support


No prepurchase support online. Insufficient product details missing basic info. Chat line is worthless - no more purchase help. Terrible website.

Posted by Stealth Partners Inc


All I want to do is remove all hyperlinks from a Word document at once. I have a Ergo K860 for Business keyboard and I'v been holding on the phone for 40 minutes.

Posted by Scrufy


Ordered $1300 USD steering wheel and pedals for simulator. Expedited 2-3 day delivery. Items were in stock. Over 3 business days and card was immediately charged but haven't even received the promised tracking order email.
Can NOT speak to anyone no matter how I try about this. 9rder just stuck on processing. Horrible.

Posted by Douglas


I reached out to Logitech Support for an issue connecting my Craft keyboard to my iPad 11 Pro (Gen.4). At first I was connected to the bot assistant "Logan". Logan kept asking me the same questions over and over and when I finally asked to speak to a human, it just reset and started the conversation over from the top.

After several attempts I was finally able to get through to "Ashley G." who was supposedly a human being, but I'm not sure if that is completely true as she also seemed to have some insurmountable logic tree issues. Multiple times I was asked for the name of the software I was trying to use and was asked repeatedly if it was, in fact, a Craft keyboard I was trying to pair. I replied that the serial number I provided, both to "Logan" and to Ashley G. should confirm this. (I've owned this Craft keyboard for several years). Ashley tried to tell me that the software wasn't yet available for the iPad. I replied with the list of compatible devices from the Logitech website that showed nearly every iPad ever made and that I had already downloaded and installed the software, from the Apple App Store, onto my iPad. Ashley G. went some what silent after that and I replied that I was going to try to get help elsewhere.

To summarize, Logitech Customer Support is completely disfunctional and a total waste of time.

Posted by Daniel M.


Horrible buying and customer service experience. I bought a Combo Toucho for ipad and never received neither a confirmation email nor an invoice. i contacted the customer service more than 10 times with no success. I decided then to return the item and ask for a refund. I received the tags to return the item after asking for it almost 5 times. I successfully returned the i itemm and waited for a refund that never came. I had to reclaimed the refund via PayPal becouse i became impossible to contact the customer service.
NEVER BUYING FROM LOGITECH AGAIN!

Posted by Martin


Will never buy logitech keyboard or mouse again ... why now Unityfing can not be dowloaded from logitech website? hy I can not pair old mouse with new keyboard? .... I am admin of huge uk motorcycle website and promise you Logitech taht noone from my subsriberes will buy you tech again

Posted by Anonymous


I guess support is not "24x7" or even close...good to know when I need another product in your line.

Posted by Anonymous


Terrible product support. Apparently logitech has decided to screw past customers by dropping all support for anything but win 10 & 11 beware cause they do this now they will do it again

Posted by Freddy


I had a faulty product and customer service was very responsive and we went through the troubleshooting steps.

As we did not find a solution they suggested I'd return it and sent me a fedex label. I would then have to do the purchase again.

So my biggest complaint here is the return process, I had to repack it with another box, go get the label and invoice printed and go to fedex. I might even have to pay customs.

This is a lot of hassle for something I am not responsible for. They clearly don't value their customers enough to make it a smoother return process.

Posted by Richard B


Logitech have THE WORST customer so called support! I raised an issue with them in June 2021. We went round in circles for a month and then they said they wouldn't help. Then in January 2022 (6 MONTHS LATER!) I got an email from them appologising for taking so long to respond. I then contacted their on ine support chat and was assured I'd get a response in 12 hours. Three days later - NOTHING!!! Gther up your Logitech devices and THROW THEM AWAY!!! Find alternatives. Logiotech's contect centre is simply there to midlead and throw out meaningless platitudes and "promises" that will never be met. RUBBISH!

Posted by Tushar


Very bad service

Posted by Ana


Support ignore my ticket after gathering my personal data. That's stinks, gonna sell their products and look for another brand.

Posted by Icecreamsocialite


No help. Condescending. No attempt to troubleshoot, I was told to "just buy a new one". Was customer service never explained to this employee?

Posted by unhappy customer


letters started falling out of keyboard after a few months. called, sent photos of keyboard and invoice as requested. they said they will submit to approve a replacement. after a month, no word. now on phone for last hour trying to resolve.

Posted by tamara


Horrible, misleading, lack of information from customer support on Logitech.
I asked multiple times if my webcam Logitech C922 would be compatible with MacBook m1 2020 that I bought recently, as Apple had told me to ask Logitech about compatibility with their products, and Logitech answered me that no, it won't be.
I asked, which one will be compatible, and she said that Streamcam Would be, so I bought a Streamcam. Then I tried my C922 on my Mac and it was compatible!!!! The support had insisted that it wouldn't work, so I bought a streamcam, for no reason at all!! and now the retailer don't want to return my money, and I have two cameras that are compatible with my computer.
I feel like a fool believing in Customer Service support. But at the same Time who can you believe if not this big "professional" company, who supposedly should know about their own products. If not them who?!

Posted by wanderingwizard


Logitech G Pro Flight X56 Rhino HOTAS
Brilliant joystick until it goes wrong, the rudder mechanism malfunctioned just out of Warrenty, understandably I did not expect free parts for replacement however I did expect to be able to buy the parts so I can do the job myself, NOT A CHANCE Logitech are not interested in after sales, they don't care nor help, after over an hour on chat I was told to await an email, I clearly explained that I was not after a Warrenty repair but to buy replacement parts that they surely have since the sell the product and do Warrenty repairs. I get an email back saying my Warrenty was void and can't be helped. I chased again and clarified again I needed to BUY the parts not a Warrenty claim. Nope I was advised to buy another unit for £220. I appreciate it's out of warrenty but it's not environmentally friendly to throw away the whole joystick and thrust control just for once small broken spring (shame on you Logitech) to sum up.
Customer support 0 out of 10
Durability of product 1 out of 10
Reliability of product 2 out of 10

Being fleeced for a high cost shoddy product 10 out of 10. Beware folks it looks flash but breaks soon after the Warranty's expired and Logitech don't want to know unless there palms got crossed with silver a second time.

Posted by Bay Area Apple Client


They do not reply and if they do, it's a form letter. When you reply to that form letter they send another one and it is a vicious circle. I never received the speaker and have lodged a complaint with my cc company. Logi, and Logitech are not customer-service oriented. In all communications that I have receive it is unfortunately terrible. I cannot buy from them again. And will advise you to beware.

Posted by TheSkeptic


tried to reach Logitech support for three hours, after approx 20 minutes of holding logitech message says "tech support is busy, please call back later" then hangs up.

Posted by Anonymous


Logitech support is horrible. I bought a MX Master 3 mouse in July. I happened to turn it off last week and it has never turned back on. I haven't ever charged it so I thought maybe it had died. I plugged it in and nothing happened. I left it to charge over night and still nothing happened. I called the support numbers and was left on hold for hours on both lines. I wrote on a forum, troubleshot using the support site, downloaded a unifying software for logitech, restarted my computer, then updated my computer. I continued to call the numbers hoping I would reach someone but never did. Never heard from anyone at all in fact. I'm HIGHLY disappointed, I truly love this mouse and just want it fixed or to have my issue resolved but it seems to me they don't want to be reached. It's just a formality to have this support line.

Add your review!

Posted by Chris


First let start by saying ya aren't going to go wrong with logitech's equipment. I personally own a whole lot of different models from logitech and have absolutely nothing bad to say about them. There quality and innovations are second to none and that's coming from a real electronics nerd. Lately I've also become a audio snob who just really cares about great sound so give logitech a try because I promise ya won't be disappointed.

Posted by KBLOCK


Had a 650 set up problem. Issue was resolved quickly by a rep that was very knowledgeable - at least for my problem. Kudos to this guy.

Posted by Dr. Simith Yadav


i would like to express my sincere thanks and gratitude towards the awesome service provided to me over the technical problem related to my MK220 product. your staff members at Redington Service, Address: are very cooperative and they take care of there customer realy very well. i am a doctor and i work at a government hospital, i usually don't get time before evening 6 pm and by that time usually most of the offices start getting closed. i reached above mentioned logitech customer service centre at off office hours of around 6:30pm but the staff not only listened to my problem very patiently but they even sorted my problem by replacing the product with the newer one. my thanks once again to logitech and their team an wishing them great buisness year ahead.

Posted by Alexia


Wonderful treatment. Mouse button stopped working and only required me to send a picture of the devide ID in order to send me a brand new one.

Posted by Jen


The Logitech customer service is probably one of the best I have ever received. I got my UE boom a couple of years back free with a promotion when I bought a new phone from Verizon. About a year later, something happened and the speaker had a lot of static. They sent me a replacement after giving them the product info and all I had to do was ship back the old one. About a week ago I noticed that now my charger stopped working. I emailed them about purchasing a new charger from them and they asked again for product model number and S/N, etc., and they said the charger was out of stock, however they could just ship me an upgraded UE Boom 2. I was really shocked, seeing as I just wanted a new charger and they decided to just replace my entire device with a new upgraded one. Though it takes some time to email back and forth with them they are awesome and definitely go out of their way to make their customers happy. Will probably always stick with this company!!

Posted by chas3wba0


I contacted Logitech support in regards to a cosmetic issue with a product. While response time was a bit lengthy, it only took 2 communications from them before I was offered a hassle-free resolution to the issue. Just be patient, and it certainly helps if you provide a detailed description (pictures/videos) of the issue as well as all the required documentation (proof of purchase).

Posted by NJS7x7


I have had very little issues with my Logitech items over the years. However every time one of their items begins to fail within warranty they have always promptly sent me a new one no questions asked and no return required. Logitech is the only company I've had experience with that operates like this. Everyone else wants you to at the very least send the old one back and usually make you pay for the damage item's shipping. They are a huge corporate company, but the level of service for a company this size is second to none.

Posted by HiGear


I have a G700s gaming mouse. It stopped working and was under warranty. I registered the mouse on their support site, and luckily I had bought it on Amazon so I was able to get the receipt and upload it. I started the support case and entered all the information for the hardware, a detailed description of the problem and the troubleshooting steps I had taken. 24 hours later I received a response asking for the same information I had given when registering the mouse and filling out the support case form. Whatever though, I gave the support guy all the requested information. 4 days later I still hadn't received a response, I called their support number and asked for an update. They told me the case was going through the approval process and I would receive a shipping notification when it was approved. I received a shipping notification from UPS as I am subscribed to their site, then a couple of days later I got an email from Logitech that it was approved and the replacement would be getting shipped out. When I got the replacement it was a brand new mouse, not even a refurb. Very happy with the end result, though their communication could have been way better.

Posted by Anonymous


The remote control for my speakers wouldn't work. I called, gave some information about my product, and i received another one three days later, no questions asked. Great service, i definately recommend !

Posted by Doc Spratley


Regarding the MK320...the worst combo I have every used. I have had Logitech as my product since the late 80's (remember the Trackball and Scanner?) The product was a great disappointment. The mouse is very noisy, and the keyboard "skipped". I have taken it back to the point of sale and will look for a different product. It is unfortunate that my faith in your products has suffered.

Posted by Anonymous


Multiple times requested a prepaid return label for NEW item I did not want. Got an email stating my case number but no label. On hold 10 plus minutes. Would never purchase from them again.

Posted by COREY


Called To Ask How To Buy A New Enter Key And They Offered To Replace Entire Keyboard. When I Told Them I Had No Receipt They Worked It Out And Still Helped. They Even Stayed On Phone While We Emailed Back And Forth. Great Experience

Posted by Satisfied


I bought a G500 mouse a little over a year ago and noticed in FPS games that the right mouse button wouldn't register a continuous click, so I could not look down the sites. I called logitech about the situation, and they took me through several steps to see if it was the mouse or the computer/driver that was the issue, ended up being a slightly defective mouse. Shortly afterwards, I got an email offering to replace the mouse, but as the G500 was discontinued, they offered to send an upgraded G500s free of charge. I didn't even have to send in my old mouse, and I received the new one quickly in the mail. 10/10 would recommend

Posted by bincuser


I'm very happy with the replacement of my speakerset. Even though I bought it in another country four months earlier, Logitech replaced it without hassle.
Communication was clear and questions were answered promptly. Kudos!

Posted by Calcasieu


I rate my experience as a 10. It took some time, but that was my fault due to lack of experience.

Thank you for your service.
Jackie Murphey

Posted by Pau124


My experience with Logitech was super! They replaced my mouse and were very helpful and generous. They care about keeping customers happy and loyal.

Posted by ysawaneh1028


I browsed the internet and found one of your (Logitech) products that I am very much interested in. I asked my favourite computer shop in Cote d'Ivoire (Ivory Coast) they were not able to get it from the overseas' supplier. The product is: "Logitech Alto Portable Laptop Notebook Stand with Keyboard".

Please confirm it availability, in order to reach the next stage (how to purchase it).

Thanks in advance for your assistance. My contact is:

Regards,

Posted by Rob


It was impossible to get someone on the phone. The system would say "due to a technical error we cannot complete your call at this time" after selecting all the options. I gave up on that and contacted email support, after which the issue was resolved almost immediately and to my satisfaction. The UPS label arrived quickly and they have kept me up to date throughout the RMA process. Overall, it was hard to get through to them but once I did the experience was more positive.

Posted by aburden02


I called Logitech Customer Service today and the guy I spoke with was exceptionally helpful. My left click on my mouse didn't work and he trouble shoot everything on the computer end and it still didn't work but so they're sending me a FREE replacement because my 30 day warranty had past at BestBuy. Great Experience with Logitech. I will always buy their products!

-Aaron, Bismarck, ND

Posted by Min


I had this m315 wireless mouse which was refurbished from Newegg.com
It didn't even worked, well it was below 7 dollar, but I gave a try to the logitech.
What a surprise, they asked me some questions about troubleshooting, and they sent me a replacement within 5 days.
Another day, I had this logitech microphone from newegg again, wasn't working.
I contacted them again, they agreed to send me a replacement but upgraded version!
Logitech customer service is excellent!!!
anytime, i can reach them without any delays.

Posted by mbeau88


I purchased a Logitech MK520 Wireless Keyboard/Mouse combo...
Yesterday the "2" key on the keyboard failed.
I didn't have my receipt, my sale date or anything.
I called Logitech and got a rep in under 1 minute.
He took down the info on the back of my keyboard, and my personal information.
After being on hold for 1 minute, he got back on and said that they're sending me a brand new replacement, no need to return my original equipment, and that I can keep it and at least use the mouse, and see if I can fix the keyboard. I love Logitech!!

Posted by Albert


OK guys just keep in mind that with all voluntary response data collection there is going to be a bias in that generally only people who had a very negative or positive response will bother providing data.

This is why I deliberately try to review things no matter the experience.

I bought a wireless mouse from Logitech and the thing never really worked properly. Anyway, I contacted customer support, heard back the next day with steps to troubleshoot the problem. Tried those, didn't fix the issue so I relayed those details. The next day I hear back saying there must have been a defect and they will ship me a replacement.

Now, I don't know how long it will take to get a replacement and I don't particularly care because they are owning up to their faulty product and getting me a new one. Didn't ask me to take it back to a retailer, didn't want a receipt, etc. Simple.

Overall pretty decent customer service. I can't say it was excellent because any reasonable company would do what they did, replace a defective product. What I can say, is I got prompt responses and it wasn't a hassle.

Posted by JCB


Had to contact Logitech when my PC speaker system developed a fault and after emailing proof of purchase a new replacement of better specification was dispatched to me on the very same day. I am very happy with the speed of their service to resolve my problem.

Posted by Bigguy


Harmony 700 Receptacle for USB and recharging too flimsy for repeated use, simply disconnected from innards and fell out. It should have a dock, not just a plug. 700 is essentially a rechargeable 650, and the higher priced model with a dock controls three times the number of devices I require. Customer Service slow to answer but very polite. What she did not know she looked up, demonstrating real desire to help.

Posted by Anonymous


Had an issue with a broken Logitech product, got the best service of any tech company I've ever experienced. Those I spoke with through email were competent, precise, and helpful. Got my replacement, and Logitech can expect my business for as long as I'm alive.

Submit your comment

Posted by logitechfan


I have worked for Logitech customer support for long enough to know how it works. We do get paid just over the minimum wage and we all have a really passionate drive to help people out. Sometimes things happen because at the end of the day you're working with human beings that make mistakes. Although this is not an excuse, it is a reality. As a customer service rep you can only work in the realm of the procedures that we are given. Sometimes we encounter customers that give us a hard time because we are the first line of service they encounter. We don't even work for Logitech but for a company that Logitech hires to do their support for them. So if you really have a complaint about the customer support, you should think twice about who you are complaining too... go here... www.logitech.com/ithink and thell them really wht you think. Just think twice about the men and women that are willing to help you. Sometimes we get just as frustrated about the product we support. We are just numbers to Logitech, but we still take pride in our jobs.

And Maybe if you talk to our non english speaking support workers, try to have a little patience and get of that american high horse that EVERYONE should speak English.... you're just another country on this big planet that just happens to have the money to buy all these products... as the previous commenter said, these people make about as much a month then you make in a day.

I just think that most customers here think that we are just an automated service that does everything perfectly. and out of the hundreds of calls we get a day, there are more satisfied customers then not. Thing is... when everything goes great you will never hear from these people again, but when a tiny detail goes wrong you all are there to complain and say negative comments.

Posted by yooper91


For starters, shame on you people for all the negative comments. I was in a position for 2 years similar to tech support, so I know enough to run tests when equipment of mine is failing. Also, I've had to deal with customer service and support quite often for replacements/returns. Logitech is by far one of the best I've had to contact. I had a ClearChat Premium PC headset that failed on the left side, and after a short talk with a rep, I got it replaced, and they didn't even have me return the defective headset. I actually called them again to check! In about a week I got my replacement. After a few months, I'm calling them up again cause my replacement broke. They said it was still under warranty from the previous headset, but they're sending me the Stereo headset h250 as a replacement, seeing as the model is no longer made. The whole process took around 20 minutes, the first two calls got dropped for whatever reason, but that didn't bother me much. The rep was very sweet, and while she asked me some basic questions to see if there actually was an issue, she was far from annoying about it, unlike Dell for instance. Should I ever have an issue again, I will gladly call Logitech customer service and support again!

Posted by LogitechEmployee


Guy's I work for Logitech, I am not sure what everyone is complaining about here. I speak English and English is my First language. Please find a company as big as Logitech that offers English Speaking Support ? We are over worked and way under paid, some of the Queues here are supporting 4 different major Products that have 300 Item's that we need to know at any given time. We do our best to help each person, but when YOU flip a lid on us why should we help you? Sorry we don't have or know the Answer to something there are over 1,200 Products to know! Give us a break people, Your English Speaking Rep's are just making over Minimum Wage! The Agents in the Philippines They bust there ass's off for you people! They get paid a fraction of what we English Speaking Rep's when I say a fraction... we are talking $3000.00 a year!

So the next time you think the Agent is bad, think of what YOUR putting them through!

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