Logitech Positive Customer Service Ratings - page 3

I'm VERY pleased with the customer support,
i just changed 2 faulty mice and the experience was very good - i just call, tell them what is the problem and after a short troubleshooting session they ask me to provide my shipping address for a free replacements.

Amazing customer service. I had these headphones which broke in my pocket and Valentine was prompt with emails. They replaced my headphones and it was a very pleasant and easy experience. Most good service go unreported because it's expected. Logitech cares about their consumers.

I'm surprised by all of the negative reviews on this site. I e-mailled Logitech at 11pm one night because the down button on my Harmony 670 remote stopped working. The first e-mail I received was completely useless (they told me to upgrade my software for the remote...), but I tried it anyway. No surprise, it didn't work, so I e-mailled them again. I got a response within 10 minutes and after a handful of back and forth emails to gather information, the rep offered to upgrade me to a HarmonyOne remote (since the Harmony 670 is no longer being made). I agreed and they're sending out a brand new remote to replace my old one TODAY. It should arrive here in a couple of days. I handled the whole thing over email and it was extremely easy to do. I'm excited that I'll have a working remote in a couple of days, and the experience was so great that I'll be a Logitech customer for life, despite my first remote breaking down after less than a year.

Great customer service!
I lost the receiver of my wireless mouse, so I mailed Logitec if I could buy a replacement. Less than a day later they replied they would send me a replacement for free. Only two days later they delivered a totally new mouse.

Many thanks to Logitech!

I am in the Armed Forces currently serving in Afghanistan. I was having an issue with a wireless headset and spoke to logitech customer service. The gentleman was completely understanding of my rush for time on the phone and showed a sense of urgency to help me resolve my issue quickly. I usually see these comments about great customer service and think it's a hoax setup by the company, but after the assistance I just received, I wanted to go out of my way to tell everyone else about it. Thank you Logitech Man, from Afghanistan.

I am not sure what your gripe is, i bought a logitech web-cam and the CD for the drivers was wrong, I called, got a live support in less then 10 minutes, had the drivers downloaded and my cam working in less then 10 more minutes, the support tech was very polite and knew what she was doing. I have nothing bad to say about their support, products are great!!!!!!!

In marketing class, I was told that a good rating will be told to two people while a bad rating will be told to ten people. Unfortunately, Logitech has been getting all the bad ratings at this site when I believe they have great customer service.

I called in about my Nano VX mouse in which the left button would double click when I would only click once. Customer service said that it is a common problem and that they will send me an Anywhere MX mouse, brand new, for free since my Nano VX was well within warranty. I asked if I had to send in my mouse, but they insisted for me to keep my old mouse because they no longer made any Nano VX's. I called in the next week to check my status, and they gladly gave me my Tracking number. The operators were friendly and were easy to reach. My mouse came in the following week brand new and is working in perfect condition. In fact, I'm using the mouse as I speak! I will gladly buy another Logitech product again!

Not sure why all the bad ratings. I e-mailed Logitech due to a problem with my Harmony One remote not being able to charge in the cradle. I received a response within a few hours and after a few follow-up e-mails for info about the remote, they sent me a brand new remote. The last e-mail exchange I received a response from Megan within 15 minutes. OUTSTANDING experience and would definitely recommend Logitech.

What's with all this negative feedback? I've been using Logitech equipment for years... never had a problem getting a LIVE PERSON to help me with exactly what I need. They either work me through a fix procedure, give me a replacement, or give me a refund. I love Logitech: superior equipment, superior support.

best customer service ever. BUY Logitech products!!!!

Are you kidding me? The customer service rocks! I called the above number for a replacement nano-receiver for my wireless mouse and am being sent one free of charge with 2 day shipping!!

The rep I talked to was very nice friendly and helpful with my 9 year old wireless keyboard that was..needless to say...waaay outta warranty..but the guy stayed on the phone on a Sunday with me for about an hour to get it to work again, I took it apart with his help, and we got it working again, wow, the best phone support on a computer product I've had yet...
Later

Logitech products are great I've never had a problem with any of the mutitude of gadgets I have but when I did have my first glitch with a V220 Cordless Optical Mouse I called customer/tech support it went really great no problems my problem was well understood so now all I had to do was wait on my replacement mouse wait....waiting.... wait...waiting.... a month went by no new mouse, so I call 646-454-3200 and guess what there is a hold up on my approval to ship new mouse still under warranty, and they can't explain why there was a hold up Duh! Product good customer service good but someone has dropped the friggen proverbial ball by the time I get if I get my new mouse the warranty will be dust in the wind

I needed a replacement control pod for my Z-5500 speaker system because the backlight on my original one stopped working. I called Logitech support and was on hold for no more than one minute, and my conversation with the rep took about 10 minutes before he authorized me a replacement unit and described in detail how I would go about shipping them my broken one. All and all, very quick customer service that works.

The first time I called Logitech I was disapointed with the service that i received. The rep taking my call was all defensive and rude, I called to check on the repair order status that I placed over 2 weeks ago. I called back to the number provided on this web site and i got Alex on the phone. This guy knows his stuff and is very corteous and professional. He is an asset to this company.

I've called them twice. Both times they were amazing. Sent me out a brand new product, and it arrived within the week. the call only took about 5 minutes before he was telling me a new one was on the way.

When reading the disparaging remarks on Logitech I was hesitant about calling them. WOW was I pleasantly surprised at the short wait time, and the courteous and professional service. Thank you Logitech and my special thanks to Jeff in Customer Support who is definitely an asset to Logitech.

Eleanor
New York