Macy's Positive Customer Service Ratings - page 3

Compliment to Salespersons

At the Macy's in the Hudson Valley Mall there are two sales persons whose names both happen to be Genevieve who are WONDERFUL. They both know how to help you find what you're looking for and try to get you the best value with your coupons!

I had an excellent experience with Macy's customer service. Both Al Martinez and Joel were very helpful in hauling in new furniture and moving around other wardrobes in our home. Besides their superb work ethic, Al and Joel were very sociable workers who were a joy to be around. I look forward to shopping at Macy's in the future!

On Feb 4, I was assisted in the shoe department, by a sales Rep Jessica. Jessica could not have been more helpful.

While I was in the shoe dept., someone took a bag with gloves that I just purchased. Jessica went out of her way to help me find the missing gloves and also to report this incident to security.

I appreciate her kind assistance.

Thank you Jessica

I had an overall excellent experience shopping at the Ross Park Macy's on Sunday,
December 7, 2014. I would like to compliment the oustanding customer service
provided by one of your sales associates in the Women's Department.
Gerry Provident was extremely helpful in
providing me with suggestions on the selection of a Christmas gift for my daughter. Not only was she knowledgeable
about merchandise in her department, but she also helped me with getting the best sales price.

Hello, I am Wellesley Clayton and I am grateful for the customer service I received from Nichele Traylor in preparation for our wedding. Bethesda, MD 20817.

There is an employee named Susann at the Macy's Langhorne, PA 19047
I shop there all the time in the women's department and every time she is there with a big smile and a personality to match. I had to let you know I fell she deserves recognition which everyone in the line agreed with me. I hope you will do something special for her, she defenitly deserves it!

Contact Macy's Executive Customer Service Number At 877-887-8781 And Let Them Know How Dissatisfied & Frustrated You Are With Their Poor Service.

Tell Them Jarrett Sent You, The Above Number Will Give You An English Speaking Person Very High Up In Macys Presidential People...

This evening I called Macys' Customer Service about a problem I was having with my UPS delivery. My Macy's customer service representative's name was Rose. She listened very closely to my concerns and spoke with the UPS representative and even though they were not able to prevent my original order from being returned to the distribution center she did reordered the doorbuster item for me again at the doorbuster price. That is TRUE CUSTOMER CARE, GREAT JOB ROSE!!!
Willie Evans
Yakima, WA 98902
December 9,2013

I would like to give Lindsey employee a commendation ( Moreno Valley,California). This morning 11/19 I attended Macys super sale,Lindsey was very courteous and extremely patient with me and all customers pryor to me. The times she has helped also pryor to today she always has a smile and very willing to help,no matter what day or time of the day.Lindsey is a great assest to Macys.

I was handed a free coupon for a facial at Origins in Macy's Herald Square. An employee named Kiswana performed it and did my makeup for free and with great gentleness and precision. What a rejuvenator! Good personal customer service, too. My skin looks fifteen years younger today. Hooray! She 'sold' me on new eyebrow pencil and skin treatments. Plus, she told me she's a holiday employee and new to that department.

I had a wonderful experience at the Macy's store at Cupertino Square today.
I went to the Clinique counter to purchase several items. I was helped by Ms. Laura Anderson, she immediately told me they were out of free gift with a $25 purchase.
I told her the several items I needed and she quickly found them and then I needed a couple from another counter.
She was patient, often suggestion when asked and was just pleasant. I left Macy's feeling great.
She was professional, pleasant and helpful beyond the call of duty. What was unusual was Laura didn't work at the Clinique counter.
Thank You,
Margaret Blake

I was recently in Macy's Southlake and came in contact with one of the employees. Her name was Joan she was very sweet, polite and helpful. She helped me out so much and I was very grateful and pleased with her positive attitude. I usually do not come into this location because the employees are usually rude or nasty and they do not speak when I come in. Joan has changed my outlook on Southlake location I even signed up to be her client.

I went to the University Park Mall with my 2 sisters. Andrea assoc.# was very helpfull to us. She went out of her way to assist us with our needs. Thank you Andrea.

I am a regular customer of Macy, I am happy to bought my 3 pairs of shoes and applied the 25% discount. Mr. Gedyon is a nice and very patient associates of the shoes section dept. Being a loyal and honest employees of Macy. in 34th St.

I would like to give him a tip before I leave but he refused it because he said they can not accept any thing from the customer.

Some of MACY EMPLOYEES their doing they jobs very well.

Mission Viejo store Jessica Cardenas was extremely helpful in the make up dept. She did a fabulous job on my 88 year old mother.This prompted her to go way outside her budget and purchase over $200 in products. I am requesting that Jessica be allowed to work on Oct.19 so she can do her makeup for my son's wedding Pam Kenny

Shpping at Pasadena Store #508. Was assist

by employee Robin She was very

efficent in helping my sister and I. She was

very friendly and patient. She made our vist

a pleasant one

I went to your windward store to return a used purse because the strap was torn. The sales clerk called for assistance in solving my problem. Val your store manager came down and immediately solved my problem. I left feeling very satisfied. She is an outstanding manager. She always greets you with happy face and warm aloha. It makes me happy to know that we have a great manager as well as courteous sales associates. Val thank you for solving the problem quickly. I am difinately a Macy's shopper. Carol Young

On July 25, 2013, I was in Macy's, Georgia Square Mall,


I was shopping in the misses department and an associate name Carol went above and beyond to help me find what I was shopping for. She was very polite, patient and helpful in finding what I needed. I had been to several stores in the Mall and none of the salesperson's could equal the courteous and professionalism that Carol gave me. As a result of her professionalism, She put me in a better mood and I brought more merchandise than I had anticipated. I highly recommend that she get some type of favorable recognition and please get back with me on the recognition that she received. Thank you and I look forward to hearing from you and shopping at one of my favorite Macy's stores.

Macys in Modesto CA is excellent re customer service. They were extremely helpful and took a lot of time with
our family re furniture shopping. We placed an order, however I changed my mind and cancelled the order. They responded very kindly and apologized for any inconvenience! I was surprised as I had read reviews with contrary info.
Our family will continue to shop at Macys and we are thankful that they were so helpful.

Hello: Today, I went to your store located at Newpark Mall in Newark, California. I was very impressed by the service given by Kathleen in the Petite Department. Her employee number is . This lady not only was helping me but also another customers with the same enthusiasm and friendliness. Her performance was beyond outstanding. We (customers) need more salespersons like her in that store. She goes out of her way to please the customers.

I hope that management acknowledges her for her outstanding performance.

Regards.



Graciela Lemon

Hello,
Yesterday, I went to Macy's in New Hartford, NY to look for a king-size bedspread. The salesperson, Susan K. was extremely helpful.
I brought the measurements of my bed and wanted to be sure that the spread would go to the floor all around. She went ahead and measured a spread for me, then looked for several choices for me. Very courteous. Was a pleasure to shop at Macy's.
Carol Cifarelli

I went to the Redmond, Washington Town Square Macy's recently to purchase a graduation gift for my granddaughter. I was looking at earrings and was immediately greeted by a sales clerk (Pascale Daniel) She was one of the most helpful sales persons I have encountered for a long time. She updated my card,spent a lot of time with me,was courteous,explained the sale items to me. It was so wonderful to be treated that way. Kudos to her.

I shop in Macy's located in North brook Court Ill. This is my favor store for men cloth. I would like to make a comment about a sales women in the Men Department in same store. Her name is Margarita: wonderful, absolutely wonderful person !!! and very professional! We need more people like her working in this type of stores. Margarita is huge help every time when a customer comes to her desk. I shop in this store because i know she will always help to find what i am looking for, has a wonderful taste !!! Great job, Margarita. Alex I.

Stephanie at your store in Puyallup is fantastic. She took my mother down stairs to find here size clothes. I was in the department (plus size)and she was helpful, but to take mom to another department is great. She would have never found it . Thank you Stephanie, I will come back to you again.

Cathy Howard

I was at the Taunton silver city in mass the other day..I want to say how wonderfull Sharon was . She helped me breeze right through the store in 10 mins. She showed me the bridal registry and I made my purchases. She gave the old fashion customer service. Im very satified. She's very friendly to all the customers, and it makes me want to go back it was a fun shopping experience.She really puts it all out . Thank you Sharon .