Posted by Tired of robots
I typical use my DL vs the actual card to purchase since every time I do use my physical card it gets compromised. However, I wanted to buy something on line which requires the physical card which was expired the previous year. Wondering why I never got a new one I called after 40 minutes of the round and round robot I got a human who told me the card was sent out that day (wow really ironic) it has been 3 weeks and no card, I just spent 35 minutes with their robots just to have the robot tell me they are closed today. WTH this is the worst customer service, there is no easy way to get a human. If it wasn't for the ease of returns and the fact I can get good deals I would cancel this PIA card.