Panera Bread Positive Customer Service Ratings - page 2

Natalie at the OFallon MO bread co on hwyK
Is very friendly fast & efficient !
Always smiling nice to see in the mornings!

Love Panera Bread. My top choice for casual dinning. Went there this morning after church. Ordered at 10:09:10am per receipt (store 0603). It's Father's today. 100% of bagels and pastries where gone. Not even one to buy and enjoy. The cashier says it's Father's day. Yes, does Panera Bread know it's Father's day. I don't go to the supermarket at Thanksgiving and no turkey to purchase. Would the cashier say, what do you expect it's Thanksgiving. I understand that you will not always have everything and that happens periodically. But to have nothing at 10 am when you are a bakery shop/café doesn't make since. Still love you, just want to help continue the normal fine experiences when dinning there.

I've always loved Panera because of the relaxing environment and music. It seems as though in the past year or so the music went from relaxing classical and jazz music to rock or pop music which is very annoying. Panera always set a higher standard than the others cafes like Starbucks, and now seems like all the others. Just a suggestion to please bring back the classical or jazz music.

Seeing Familiar Faces Are The Main Reason Most Customers Return.i'm Very Excited To See My Favorite Still Working At This Location. Her Name Is Kathy And The Reason I Come Back Constantly. The Food Is Pricey. But Her Service Is Remarkable. I Love To Visit This Location At Union Square When She's Around.

I've had an incredible experience at Panera Bread Nanuet, the cashier there I believe her name was Uliyanna was extremely friendly and helpful. This young lady was very patient and took the time out of her day to look through the whole nutrition book to show me meals that were gluten free. I was very indecisive and she recommended a great meal for me. Even though there a big line, she treated me like her first priority. The best customer service I have ever received, definitely will be coming back there.Panera should clone her.

My friend and I had a delicious lunch today at our local Panera restaurant here in Napa, California. The service was excellent. The young man who took our order was pleasant and courteous. Both my friend and I wanted to leave a tip, but we were told that the employees are not allowed to accept a tip. Is this Panera policy everywhere in the US, or only in Napa? I cannot understand why you would not want your young, excellent employees to be compensated for work well done. It would be easy to leave a jar on the counter for tips that could be shared equally with all employees at the end of the day. I would appreciate a response.

Linda Orvedahl
4124 Mataro Street
Napa, CA. 94558

I am a frequent patron at the Panera Bread in Catonsville, MD. I have to say that the customer service is always phenomenal and especially the morning crew. One employee in particular stands out, her name is Lauren (nick named LuLu) and she is always friendly, smiling and working hard. She knows everyone who comes in regularly and makes us feel like valued customers. I absolutely love coming in and hearing her greeting and seeing her smile. She knows what I get and always makes sure I am satisfied with my order. If every store had customer service like she provides it would be such a pleasure to shop. She is an outstanding employee :)
JT

I just want to say that my experience at panera have always been very satisfying. I go in there all the time and am always greeting by the same cashier Jennifer G this is at the glendale location in colorado. She always has such a positive attitude and is always so very helpful with making my food decisions. She always has a smile and is very knowledgeable when i have questions. By far one of the BEST customer service people you have working for you i am very pleased by her everytime we have a conversation. I feel she should be a manager or something because of her talent for handling the front end by her self most of the time. Everytime i go in i see managers just standing around not doing anything but jennifer is always eager to help out the next guest and has such a positive vibe about her. I give her five stars for her customer service.

I recently visited a Panera Bread in Pentagon City Mall and the customer service was excellent. The associate that I dealt with was names Cee Jay and he was number one was customer service, politeness and caring about the customer. His skills will definitely send me back to store in Pentagon City Mall in Arlington VA. Please pass this onto his manager and to him.



Thanks for your excellent service.

Dear Panera,

I AM WRITING TO LET YOU KNOW THAT I have had excellent customer service from Tiffany the lady that takes my orders frequently in Port Jefferson
Station New York store. I frequent often and she is the best. You reallyneed to know what a great job she does and sheisvery personable.

THANKS AGAIN FOR THE CUSTOMER SERVICE!

Sincerely,

Dina

I had a problem and talked with Nick in St. Louis. He was very nice and helpful.

I think that the Panera bread on w 38th ave and Lowell is the most friendly of all the different Panera I have went to it is so nice when you go into a establishment and they great you with a smile and know your name it is a good feeling that you are appricated. Thank you John and your crew

I love the Panera Bread in evans,georgia. Brionna the cashier lady always makes sure that my order is right. I also love how they work together as a team. The food is always great.

We love coming there. The talk spanish lady always remembers us and says hello. Shes always smiling but we love all the cashiers. Their boss is a happy huy also always accomodating.

the food is amazingly good, the girls and boys at the register are great but the General Manager I found out of this Panera of Montclair was Yelling at the kids in front of the customers THAT IS UNACCEPTABLE, on top of that since i am a regular all i see her doing is complaining and smoking outside, the yelling made my family and my staying there a bad experience, my kids were scared of her, but they like the salads very much so everytime i go I have to verify this woman is not there, and There is another manager His name is Li I overheard, he is nothing but polite and educated. You should hire more people like him.
Outraged and upset about smoking lady in CHARGE!

I visited the panera bread in timonium.baltimore maryland.the service there was absolutley perfect.from the cashier to the food service.I want to say the food line kept me pleasantly entertained with their lovley conversation.they kept the work stations clean.they smiled.not to mention carried my meal to the table for my mom.I want to personally thank Ms lovley.Ms shona.Mr danne.Mr chris .Mr aric.and Ms.brianna.form thhe bottom of my heart you guys made me feel welcome and appreciated.Thank you

Dear Panera Bread,
I would like to give your company a great compliment.
On February 24, 2015 I was a customer at your Naples, Florida restaurant Store #0982.
It went like this....
I ordered my meal and then presented a Panera Bread gift card as payment.
The employees found that the Gift card had never been activated. The gift card had been a Christmas gift so I had no knowledge of where it has been purchased. The employee attempted to help me and then asked the manager, Mr. Kelley Allen, for his assistance.
Both the employee and Mr. Allen were extremely courteous to me.
Mr. Allen explained to me that I needed to contact the person who gave me the gift card to get it activated.
I thanked him for his help and said that I needed to cancel my order for my meal.
Mr. Allen said "the least we can do is to take care of your meal for all the trouble you're having".
Mr Allen did not charge me for my meal.
He was extremely courteous and extremely kind to do what he did.
I have always been a fan of your restaurant as your food is delicious. Now I am an even bigger fan due to your excellent customer service.
Mr. Allen is an excellent employee and a real asset to your company.
Kindly,
Jan Carr

My name is Kelly and I have been coming to the Lakewood Panera for years. I know all of the people in the morning and afternoons. I bring my 5 year old daughter in with me the majority of the time. I came in this morning a little after 10:30 a.m. I order a pick 2 with a bowl of delicious chicken noodle. Everything was like a normal day except I noticed a new face on the line. A very friendly blonde hair lady, she looked a little lost however when I approached the area to get my order when it was done she was very friendly to me and my daughter she asked how our day was going asked if we needed silverware. When I requested to have a yogurt instead bread she was very pleasant about it. "Told me no problem at all". I love coming into Panera bread. Always such a great experience for me and my daughter. Rather it is the normal people or new people. WE LOVE LAKEWOOD PANERA!!!!

I would like to commend the manager of the Panera bread in Chester Virginia. I believe her name is Nina. We had locked our keys in our car and she was kind enough to lend us her cellphone so that we could make arrangements to have our car unlocked. She is a very kind and thoughtful person and you are fortunate to have her in your employe

I love Panera Bread. The food is just soooo good and its freshly made. The service is very fast, very friendly, and i have had absolutely no trouble at all. The organizations is amazing, and the employees are always so friendly and nice. I once dropped a lot of dishes on the ground and they all broke and there was soup and food everywhere, and immediately two employees came and took care of it. Its a place with lots of smiles and lots of caring people.