Quest Diagnostics Positive Customer Service Ratings - page 3

User Reviews, Ratings and Comments

Quest Diagnostics customer service is ranked #246 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 43.59 out of a possible 200 based upon 470 ratings. This score rates Quest Diagnostics customer service and customer support as Disappointing.

NEGATIVE Comments

408 Negative Comments out of 470 Total Comments is 86.81%.

POSITIVE Comments

62 Positive Comments out of 470 Total Comments is 13.19%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating

  • Quest Diagnostics

    Customer Service Scoreboard

    • 43.59 Overall Rating
      (out of 200 possible)
    • 408 negative comments (86.81%)
    • 62 positive comments (13.19%)
    • 3 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 2.1 Issue Resolution
    • 2.6 Reachability
    • 2.7 Cancellation
    • 3.9 Friendliness
    • 3.9 Product Knowledge

Add your review! Return to the main Quest Diagnostics customer service scoreboard page

Posted by CHAYO


my experience was very nice. the people were friendly and caring. I didn't wait to long, to have my blood drawn. I am very hard drive and the person who drew my blood was very sweet and caring and listened to me and was able to find a vein and was very fast and painless

Posted by Pismo 925


I was at the Arroyo grande office on 01/20/13 for a whole battery of blood test and Irma was the only person working at the office and at three different times she had to draw blood and was wonderful! I am a "tough stick" and she had no problems and was completely painless! You should use her as a training person or other technicians because of her expertise and knowledge of how to do the job properly! Sincerely Kenneth R Barrette

Posted by agai1858


The service was great had no problem, I was in and out in 20, minutes. thank you!

Posted by Anonymous


The staff in Lake Mary Fl are very friendly,fast service Lola was outstanding. I have no complaints.

Posted by john corbett


Very friendly, fast service, Jessica was a very nice and friendly tec. This is the second time in two weeks, and i have no complaints.

Posted by Anonymous


Fast,efficient,painless service by a very competent technician, H. Shonda.

Posted by Jag177


My Wife And I Are Always please With Quest Diagnostics.The Young Lady Is Always Kind and Helpful.Her Name Is Deb.She Has Not Been There Very Long But We Like Her.

Posted by DON


I Use The Liberty Mo. Office The Three Techs At That Office Joanna,angie And Amanda Are Very Good At Thire Jobs. If All Your Employes Were As Good As Them I Think Your Reviews Without A Dout A+

Posted by Anonymous


I utilize the Quest location in Chalfont, PA approximately four times yearly and submit blood samples. Yesterday, I provided samples to Jackie of that office. The service she provided was excellent. I have never experienced any problems with other employees of that office and my dealings with them has always been positive.

Posted by Anonymous


I went to the Aventura, Miami office. My experience was definitely positive. Clythe R. drew my blood expertly. The office was clean and I was taken quickly. I reccomend this office highly. Carole Langer

Posted by Anonymous


I AM A PATIENT AT THE FACILTY ON NORTH 49TH ST IN ST PETE FL. i AM DISABLED WITH MANY HEALTH PROBLEMS AND BLOOD TESTS ARE AN OFTEN OCCURANCE. i HAVE BEEN TREATED VERY WELL THERE. THE STAFF ARE POLITE EVEN WHEN THEY ARE VERY BUSY.HAVING BEEN HOSPITALIZED ALOT I'VE HAD MANY LEVELS OF SKILL OR NOT WITH IV'S AND BLOOD TESTS. MOST ALL THE TIME ONE TRY GETS IT DONE. JUST WANTED YOU TO KNOW I'M VERY PLEASED WITH THE SERVICE!

Posted by I'm happy


My wife & I have been using Quest Diagnostics for several yrs and have had no problems. I have no problem with their on line appointmet system and am always treated good during my visit.

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Contact Information
Customer Service
866-697-8378

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