Saks Fifth Avenue Customer Service Complaints - page 3

Bought items from saks off 5th in Dec 2019. Some items did not arrive. Promo code was not applied online and when I had rung customer care they said they would refund shipping and the 60% promo "celebrate".
No refund has been received after numerous telephone call on 1/14 then 2/10 then2/14 then 3/6. Every time they said " I personally assure you that the refund will occur within 7 working days" . Company does not give refunds! It changes the amount of refund on every telephone call and makes promises that refund will be made but it never happens.
I question the integrity of the Company.
I would recommend buying anything from saks off 5th online and would not trust them.
Very poor service with no credibility

Saks has the worst Customer service for returns. They approved my final sale item because of the graphic design on the sweatshirt. So i shipped item back to their returns dept. Then weeks later I received the same item back from saks! It was shipped back to me because it was final sale!!?!! Customer service approved return but returns dept did not?!?? Why do they not communicate. It says on receipt that it was an approved return. Why both dept have no communication, I do not know why. Spoke to Supervisor of Customer service and they are rude! No help what so ever. Just saying that even though Customer service approves returns does not mean returns dept will. Why even waste my time to ship back then?!?? Ridiculous! Such bad service and rude people. I will never shop saks again as I lost hundreds of dollars of this item. Back to Nordstrom where there is actual customer service. I knew I should never buy something so expensive at saks and expect them to have good service! Lessoned learned. A very expensive lesson. Do not buy from saks! They have bad bad bad service!

Ordered Frye boots online as Christmas present for daughter. Arrived in good condition. No invoice in box. No confirmation email on order.Called Saks and off fifth saks with "no history of transaction." Unable to initiate return without order number or receipt. Payed thru Paypal and have initiated a dispute. TERRIBLE customer service Saks. Will NEVER shop here again. Other stores are much more customer friendly with better prices and excellent customer service. Nordstrom here I come!!!!

I agree with the other comments here. Saks customer service Sucks! They made return extremely difficult and almost impossible. They forced me to keep a handbag by offering me discount over the phone. Never shop here again!

it is difficult to find the shipping label, i have spent a great deal of time trying to find or print a label . It should be part of the shipping invoice. I am frustrated with the inability to simply print a label and put it on the box. I also drove to Braintree to return and the store was closed.

Worst customer care service in all history! Do not waste your time here! With these kind of prices, I expect decent customer care....not blatant rudeness beyond compare.

I purchased a men's suit in 42R that was slim fit. They really need to emphasize that if you pick a suit in your normal size it will not fit. This "slim fit" suit inn 42R is simp[ly a 39R. To be honest, I look life PeeWee Herman in it. I hope I can return it.

Your return process is completely problematic! Don't think I'll be shopping on your website again!

Saks.com Is The Worst Store They Have No Customer Service All The Calls Go Overseas And There Is Absolutely No Accountability At All For The Lack Of Customer Service! This Is An Absolutely Disgusting Store And How They Treat Their Customers Is Disgusting No Customer Service No Accountability. I Hate Saks.com And Do Not Shop There Any Longer.

Purchased a pair of shoes at $325 the shoes did not fit correctly one it's great the other one does not I was told to wear to the shoe around my house and if I still was not satisfied to return it within 30 days attempted to return the shoes I was told the shoe looked worn and I cannot return it horrible customer service the policy is ridiculous will never buy anything else there I will continue to shop high-end stores with a return policy that takes care of the customer. Nordstrom takes care of there customer.

sAKS OF 5TH AVE. RETURN POLICY SUCKS, I purchased a Tory Burch phone case a couple of weeks ago,decided to use it and found out that it was not the right fit for my phone case. decided to return it to the store where it was purchased at the anarundle mills mall, wentto get my receipt and learned that my husband threw it away along with the shopping bag, so now I have no receipt. so I said to myself, now I have to get a store credit, which I was fine with, well that was not the case. The young girl at the register said you can not return or exchange merchandise without a receipt. I REPLIED, WHY NOT ? She could not answer the question, called this very rude acting store manager. She said no receipt no refund, I told her I was willing to exchange the item, the item still had the tags attached and has not been used. She said you need the receipt. I asked her can she look it up in the system, her reply was, did you purchase it through the system, if not then we cant do anything for you. That is a very unfair policy to customers, what if they forget to give me a receipt?Thats known to happen, we are suppose to be stuck with items that we cant use and in the mean time they have our money. whats fair about that? If its not written on the receipt then it should not be enforced. And why are you being so rude when discussing other peoples hard earned money. Well they just lost another customer, I can see why they have so many bad reviews.

I find your return process difficult and annoying...Why can't you secure the return invoice in the box???????

Ineed a label tu return order the #103736150

I will never shop here again either, same thing with a pair of 650 dollars shoes SJP, they fell apart in 3 months and I called them to fix them or get a new pair they said NO, they did nothing. I would never buy another garment in this place that is brands and expensive. why I think Nordstrom hands down best store and customer service.

Will never shop a Saks again. I was shipped a blouse and the arms were to tight. I called four times to get a shipping label as their computer site was not working. They do free shipping but not free returns. It took four phone calles for someone to tell me this. Last time Saks has my business. This was not worth my time. They charge $9.50 to return. This should be stated whin you order something.

I will never shop on-line at this store unless I am 100percent positive I know it will fit and I love it. Wrong wrong wrong to charge for returning an item. You are the only store that does and it is so condescending to do so. No store here so no choice. I will be deleting Saks account.

I went just after 2 days of buying Gucci Ace $715..I was so excited came home wore it to show it to hubby he approves and the next day I wore it for an hour only cause it was killing my feet. I bought it as walking shoes but that was impossible. I went the very next day and explained them the saturation and thought to get a size up. They totally refused an exchange I told them it was not a return but exchange and this shoes is expensive shoes I really want to use them other wise it will be laying in my closet but still the answer was NO. I'm very very disappointed even though I use to shop a lot and this was my 1st return ever. I'm just returned my 3 pairs of Chanel and Gucci that I ordered online and it was unused condition and buying it fro Neiman Marcus. SAKS YOU ARE LOSING CUSTOMERS.

I called several of your locations for a handbag. I was put on hold for several stores. But the location that I call tonight was florida. Miami.The person left me on hold for 15 minutes. So rude. No apologies all.Then the manager okay. I guess how you all do business. So unprofessional.Very terrible experience but I think no great service. So, So unfortunate. I am soo sure u want repsonse fir my review. Since yoy have had several several terrible reviews from clients. Maybe u all need to rethink customerservice. So sad.

Worse website ever. Why don't they talk to their IT person, but they do not.
I misplace my return label and went online to Chat. SAKS DOES NOT PROVIDE AN ADDITIONAL RETURN LABEL, EITHER BY MAIL OR EMAIL. Like no other department store in the world.

WORST CUSTOMER SERVICE EVER! I will never shop at Saks again. Nordstrom has way better customer service and also a great refund policy. I bought a pair of Rag and Bone booties and they were way too uncomfortable and also larger than they normally are (I own several pairs). Well, after wearing them once for a few hours I decided they were not worth keeping and chatted with a Saks representative who told me that I can return the shoes after they've been worn and she would leave comments in my account. So I printed the chat transcript and placed it in the box and shipped it off to Saks. I checked the tracking and it showed it was delivered so I chatted with them to see when I will receive my refund. They said that my return got denied and the shoes will be shipped back to me. WTH. I would have not gone through everything I did to make sure that I could return the shoes. I spoke to a manager that said he will research further (look into the chat transcript and my account with the notes the other rep left), but I will not be guaranteed a refund. Are you kidding me? Saks has the worst customer service experience. I am still waiting to hear back from the manager, but I have a feeling I will get nowhere with this issue. Why would the representative tell me that I can return the shoes without mentioning that the shoes will need to be investigated first and my refund could get denied? Very frustrated right now.

I can tell you why the refund policy is only 30 days because I used to work at Saks in Beverly Hills. Half of all the merchandise sold would be returned and it was a huge loss of revenue for the company and sales personnel. Imagine that. HALF! People would generally use the merchandise by wearing it or using it a few times then return it with the tags still on. It was 10 years ago and if I remember correctly, the refund policy used to be 60 days. Which was fair! Most of the people returning were foreigners from Europe, Brazil and other countries and of course the Persians who always wanted something for nothing and if they did not get the refund they would put up a fight. It's no wonder The US and other countries have to argue with Iran. And let me tell you some customers were truly annoying or plain trouble. Even returning merchandise that was visibly dirty. So there you have it, half of society is just plain despicable. If you shop at Saks, make sure you really want what you are paying for. And for the love of God, if it's clothing, try it on first before buying it!! Yes it can take 3 to 4 weeks to get your refund but that's almost anywhere. Expect high-quality with Saks products. But do not expect to buy from Saks and then return The merchandise expecting a refund after 30 days. Have some damn integrity. You are supposed to buy, not borrow. As for you euro trash and Persians and other foreigners who expect something for nothing, you know who you are.

Shopping at Saks.com is fine. But, if you want a refund forget it. I ordered a glass jar with cookies. When it arrived it was not packed right. It was in many pieces. I even cut myself on it. They told me to email a picture, which I did. They emailed back and said they would process the full refund. After 2 weeks I asked where is my refund. She said it takes 10 to 14 business days. That's crap. It's been over four weeks and nothing. I went on chat with Barbara Taylor. She said to send a picture. I said I already have, and even had a return number. She ended the chat. I'm calling my credit card and stopping payment. That is the only way to handle Saks! Also they lost a long term customer, I even cancelled my saks card after 20 years.

The return policy in not competitive with other stores and is very inflexible. I would only purchase as a last resort if I could not find the product elsewhere. Wake up Sak's, before it's too late.

I don't know whether I'd blame USPS or Saks, I returned skincare products to Saks via mail, because I found them cheaper at Neiman Marcus with better deal. However, this is the 7th day of mailing, I still can't track the package on usps.com with the parcel number on the return label provided by Saks. I wonder whether this happen for other customer returning by mail?

return took like 3 weeks to process and finally I got a email said they got my returned item but now another 3 weeks, I still haven't get my money back. I contact them through email but there is no reply at all. OMG