Sports Illustrated Customer Service Complaints - page 3

User Reviews, Ratings and Comments

Sports Illustrated customer service is ranked #562 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 30.11 out of a possible 200 based upon 171 ratings. This score rates Sports Illustrated customer service and customer support as Disappointing.

NEGATIVE Comments

165 Negative Comments out of 171 Total Comments is 96.49%.

POSITIVE Comments

6 Positive Comments out of 171 Total Comments is 3.51%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating

  • Sports Illustrated

    Customer Service Scoreboard

    • 30.11 Overall Rating
      (out of 200 possible)
    • 165 negative comments (96.49%)
    • 6 positive comments (3.51%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 2.1 Issue Resolution
    • 2.5 Reachability
    • 2.1 Cancellation
    • 3.8 Friendliness
    • 2.8 Product Knowledge

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Posted by Leeds Cor[


I changed my address temporarily when I went to Florida. Then I changed it again when I returned to Long Island, NY. I haven't received any issues since March 17, 2015. It should be sent to Barbara Leeds;

Posted by Anonymous


I renewed my subscription March 4, 2015 with check # 2219. I got a 1 year subscription.

You people started to send me notices 6 months ago. My subscription expires April 20, 2015. Now, after I have renewed you send me a "LAST CHANCE" Notice. I wish you people would get your act together. I have been a subscriber for over 30 years. if you want to see me continue, get your records straight.

Please let me know that you have received my check and have renewed my subscription.



Sincerely,



William Culp

Posted by Anonymous


May God open your eyes to who you are a slave to before its too late. May God open your eyes to what you promote. You were made for something better, you could actually do something meaningful and helpful for society. I was outraged by this month Sports Illustrated cover displayed at a WalMart right at young child's height of vision. You force feed the eyes of young children and that doesn't bother you? Do you have children? Do you force them to look at pornography, because that is what I see on your covers. I never look for your magazine, but when I go to the grocery store there it is where no one can miss it. I know money is a powerful thing but it's not worth losing your soul for and dragging others down with you. I'm praying that God will change your heart and give you something so much better to live for that you will never look back.

Posted by Anonymous


Help. My last few issues of your magazine have been delivered with pages not stapled. I find myself putting the magazine back together by checking the page numbers. Please fix the staple machine. John Shastal-North Branch, Mi

Posted by Anonymous


Hello. I recently paid for a subscription to your magazine as a gift to my son. However, I am getting the magazine. Would you please change it from Susan to Joshua Desrosiers, 13 Stoneybrook Drive, Oakland, ME 04963. Thank you in advance for your prompt attention

Posted by Anonymous


The Sports Illustrated website is one of the worst on the internet. I subscribe to the magazine and have visited the website for years. Now, good luck when you hitting the backup arrow. the site often locks up when you try to go from area to area or article to article. SI is an important part of my day, but the website is a real disappointment.

Posted by Anonymous


I have been attempting to contact you so that you will not forward the bathing suit

issue to me and instead credit my account.



Please confirm. Thank You

Posted by SportsLady


I received a renewal notice from Subscriber Services last April. I sent a check for $39.76 for 56 issues and a free gift tee shirt. I never received anything and the check was cashed in May. I called the number a dozen times over several months. Nobody ever answered. They had recorded message saying if you renewed and have not received anything leave a message with all your info and they will fix it. Never did fix it. In November someone went online to SI and renewed my subscription for $20. They paid with AMEX card using a fictitious email address that included my name and street number. This renewal triggered a free gift to be sent to me from SI. Also received 3 issues of the magazine then it stopped. Someone called SI and cancelled my subscription 3 weeks after the renewal and had the $20 refunded to the same AMEX card. This is a scam. They scammed me out of $39.76 and they scammed SI out of a free gift. Subscriber Services are a fraudulent organization. Do not use www.sipayments.com it is fraudulent as well. SI customer service says fraud is a big problem for them. They did NOTHING to help address this issue or comp me a subscription. So I am out the money. I will never renew my SI subscription. I was a 30 year customer. You would think they would want to take care of me. Very disgusted with SI.

Posted by CCMCMISSIONS


This Is The Worsed Experience I Have Had!! Customer Service Representatives Are Sarcastic And Have No Patience. When Ordering They Forget To Tell You That You Need A Signature To Receive The Madden 15.they Won't Let You Talk To A Supervisor And All I Want To Do Is Cancel This Stupid Promotion Since I Still Do Not Have The Game And Get A Refund. Never, Ever, Ever Again Will I Buy Something From Sports Illustrated!!!

Posted by Anonymous


Not very competent----lost contact. Now on hold!!!

Posted by Anonymous


The article about Manny Rodriguez comes up on the page but you cannot scroll down to read it; the page is frozen.

Posted by Anonymous


I sent for a gift subscription of Sport Illustrated to Owen Harpe the information came back with Marpe (instead of Harpe).....I hope you can change that, his address is: 3510 River Park Dr., Anderson, In. 46012. Thanks, Betty Crum

Posted by Jamal21


I want to stop receiving these magazines. I was interested, but they were not what I expected. I was told I would receive a message if I wanted to cancel them. the email I did receive that said something about comment stop was accidently deleted. So...I googled how to get rid of it and I found this site. I don't want to pay for what I don't want.

Posted by Scammed


They said they refunded my 120 dollars they scammed me out of, but it never showed up in my Bank account Sports Illustrated LIEd to me...Its been a month and no REFUND...!

Posted by Anonymous


Apparently after reading your reviews there is a major communication gap. I am still trying to get my Dads gift to him from last Christmas. (The offer with the free jacket and shirt. What's going on?

Posted by mtngatur


Sports illustrated stopped delivering my magazines even though I had paid subscription left and had mail forwarded. I cannot find contact information to resume delivery that I have already paid for

Posted by randyjs


I am very disappointed in the SI.com update. This is perhaps the worst website makeover I've ever seen. I used to go there for all my sports and created a bookmark so i could go there every day. Since the update, I have taken it off my bookmarks. I go to the page and can't see anything - and when I finally get to a page, it is just a mess. The previous look worked - it was neat an you could find everything.

Unfortunately I now have to find other sites to get my sports info, which is too bad, because SI WAS the best.

Posted by Anonymous


How do I get in contact with someone about my debit card being charged? I never inquired nor signed up to receive this magazine. My bank called me about this charge and I'm very thankful that they did. I would like to know how I can get my money back that was taken out.

Posted by Iowa lady


In August I received a renewal notice from Subscriber Services, with options to renew Sports Illustrated as "preferred status", the cheapest rate being $39.76 for 56 issues. I sent a check and it was cashed through Wells Fargo. In November Sports Illustrated deducted $29 as an automatic renewal from my credit card. When I called the toll free number on the Subscriber Services renewal notice of course no one called back. When I called the number on the credit card transaction I got a representative who claimed there was no connection between S.I. and Subscriber Services. Is this a scam?? The renewal notice offer looks legitimate and I did not question it, but in reading all the posts on this site it appears Sports Illustrated does not care if their susbcribers who have these kinds of problems are given any resolution of their problems. Also agree that all these companies who outsource their customer services numbers to foreign, hard to understand representatives, are too cheap to hire English speaking employees who would be glad to have a job and could actually help their customers. Like the magazine, but the customer service stinks. Just like to have my $39.76 refunded by whoever it actually went to and am not having any luck finding the answer to that question.

Posted by craneslane


Found 3 different offers. The year with NFL jacket and tshirt for 39.00, the half year with Madden 25 game for 39.99, and the year with Seahawk pkg for 89.00. All of them declare the extra gifts are free. If free, why the huge difference in pricing. Trying to talk to customer service a joke. They don't speak the English well and aren't located in this continent. Can't go up the chain, and no other address or listing for higher level contact.

Posted by Born to Lead


It is with great disappointment that I need to express my thoughts and feelings toward your 2014 cover of the swimsuit edition. It is pornographic and an insult to women to be shown in a fashion that is ungraceful and not modest. You took three beautiful women and defiled them. Shame on you all.

Posted by JEFF


What Is Wrong With You People?????? Every Year It Gets Pushed More And More. 2014 Is A Porn Edition And Its Embarrassssssssing To Go To Walmart With My 15 Year Old Daughter And Be Subjected To This Porn.... Quick Trip...... Its Right Out There Forced In Your Face!!!! Put It Behind The Counters With A Cover Over It Like The Rest Of The Trash.i Consider Myself To Be An Open Minded Male And No-- Im Not Gay. This Year Is Waaaaayyyyyy Toooo Much! Throw It Out Or Hide It.i Can Only Imagine What Women... Real Women Must Feel About This Level Of "it's Ok Because It's Whats Allowed And It Is What It Is Today" It's MESSED Up And Pathetic And Sends Horrible Messages Out To Our Daughters And Women.

Posted by Anonymous


Have not received any issues since December. My subscription is not due until April. Cannot find any other way on this website to let you know that my magazines are not arriving. Really not happy and would like to know where they are.

Posted by Anonymous


Extremely poor,and misleading, method of renewals. Very long waiting time to talk to agent. Agent tried to explain but her ability to communicate was limited. I have been with you for a good number of years, but never ran into such a mess as this.

Posted by giggles


I ordered Red Sox Championship Package on 12/11/13 as a Xmas gift for son. It was to include championship book, ball, hat & tshirt. Non have arrived & book is still in production. I was told it would take 4-6 weeks to be delivered once available. They don't know when it will be available however. No Christmas gift for my son. It said items available with paid subscription. I held up my end of the bargain. So Very Upset.

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