Posted by greveb
Ubisoft customer service --- worst yet! --- bought just dance 2018 which came with 3-month subscription to just dance unlimited -- when I played the game, was unable to use the unlimited feature and was asked to subscribe --- I used the ubisoft online customer service (you can't talk to a live person with ubisoft) ---i went through the steps online to get the service to work, but it still didn't --- talked with a customer service agent on "chat" for more than hour (she took FOREVER to respond to each message) --- she asked me to send a copy of the receipt which I did and then she told me she would send it to her bosses and they would e-mail me --- I got an e-mail saying they additionally required a picture of the gamescreen showing that the unlimited function doesn't work --- Beyond Ridiculous --- are there really that many people trying to scam them out of what amounts to about $6.25 worth of service? --- wouldn't have persisted as long as I had but for the principle of the thing --- I am not going to proceed any further with their customer support -- I'm taking the game back --- and going to avoid ubisoft products in the future