United Airlines Customer Service Complaints - page 2

Amazed by United's utter contempt for customers. I was scheduled o fly out of Dublin Airport at 9am Sunday morning, only to arrive and see a line and be informed the flight would be 8 hours late due to mechanical issues. I had to find out about the plane being 8 hour slate via other passengers as I waited 3 hours just to get through the check-in line to get to the desk where I was told I only had two options, either wait for the plane and stay the night in Newark, or stay another night and "try again" in the morning. Since they had a limited # of flights that time of year, I thought it would be best to at least to get to US that night and fly out of Newark the next morning. I was advised by United that I was eligible for EC261 due to the delay and reasons. Plane didn't arrive and leave until 7pm that evening, and was miserable.. Finally got to Newark and there was NO ONE from United at the gate to help the customers (the entire plane was filled with people who missed connections or needed a hotel for the night), I found and asked a United rep and they directed me to a Customer Service station for United....I got there and waited in line...they helped 3 people and then said they were closing and to go to another desk for help! Went to another desk in another part of airport and when I finally got to desk, was advised by the rep (who seemed ready to go home) that my flight would leave the next morning, printed my tickets and then said "next", i had to ask him about the hotel for the night....he looked slightly annoyed.confused and asked the person to his right...then he print out another voucher and gives rough directions to the Hotel shuttle..."Next!" they give me vouchers for food (at this time, the airport food places are closing, or closed, and it's late, and I have to get up early,) so no food.....get to hotel (seemingly really close to the New Jersey State Correctional Facility and get a bare minimum room for the night. Shuttle to airport in morning, grab a quick overpriced airport meal (had to pay more as voucher didn't cover) and then finally got a plane home, oly 24 hours late and missing work. I then try to contact United via their web portal to apply for the EC261...their website entry form doesn't work. I tried to different computers, 2 different OS, 3 different browsers...nothing, just times out (and I tried from two locations,) I then call customer service who tells me to use the portal, i expalin I can't and they apparently can understand that, so they send me to tech help....no help there. They advise their site isn't very user friendly. I ask, "your customer support site isn't user friendly???" yeah, no help there...I finally got a different # and call and speak to a man explaining my issue...he finally gives me an email address to put my claim again. I email and request the EC261 form, they finally reply 28 days later, that I wasn't eligible and here's a voucher for 150$...no thank you. I said they were liable and I have all the info from everyone else at uNited...they respond with no again....now pending ruling from EC261 body in Ireland. Absolutely the worst! I have flown 4 cities in 2 months, with several airlines (including cut rate ones) and United was by far the worst. I am in utter disbelief on how little they care or want to do anything more than collect money and burn bridges.

I have spent over 10 hours this week on the phone to United with no assistance.

First my daughter and boyfriend got stuck for 30 hours on Christmas Day oin route from San Francisco to Dublin as the airlines did not provide a wheelchair as requested and when it arrived 45 minutes later the missed their flight . They were routed the next day via Newark and were assured that their bags were on board . When they arrived in Dublin no bags could be found . " left behind in Chicago"

We spent 3 days and countless trips to Dublin airport still no bags . The kids had to buy new wedding outfits etc and were so stressed .

You would think what else could go wrong ??

When they arrived at Dublin airport to get their non stop air lingus ( booked by united 8 months ago) to SFO no seats for them.

Also no one at United desk in Dublin to assist . We her parents spent 3 hours on the phone with United had a 45 min hold to talk . They could do nothing for them , yes they agreed but still nothing they could do . They offered flights out tomorrow with 28 hour lay over and several stops .

No hotel accommodation etc . " you can try claiming back but no Guaranteex

The kids are stuck in Dublin have now lost 3 days vacation due to united incompetence .

This is so hard to believe .

I had an unexpected medical emergency in October. I had to cancel the flight and United was really good about refunding the cheque minus some dollars. However, I didn't' receive anything! After 7 calls to their "service line" I spoke with 6 agents in refunds...each one saying they would have a response in 24 hours or 48 hours. That didn't happen....they had "to check to see if the cheque was cashed.

On my 7th try today, I found out the cheque was printed and will be mailed out. Thank you for that! I just wish it hadn't taken 7 calls to get a positive response. Will probably fly different airline next time.

Hi I traveled on 18th sep 2017 my name is minakshi kathuria i booked two tickets and my returning was on 30th November but due to emergency came at home i prebooked the ticket from airlines directly and the airlines booked ticket on 30th oct 2017 on the basis of commitment that they will refund my amount $300 approx and they have deducted the amount from my credit card in INR that is rs20,000 till date iave not received my refund till date..please refund my amount as soon as possible i request you iave the proof of deduction also.

Hi, I need a refund of $75.14 It was issued In Nov 6 I've already talked 6 agents they said is going to be post in Nov 28 and Now is Dec 1 and today I talked to agent and he said it never been charge which make no sense

My name is John Bacchilega. On Nov. 14 2017 MY wife and I traveled first class (round trip) or so we thought. The flight there was great. Our return flight was rerouted due to plane maintenance. United put us on an American flight 725. Not first class.Our wait was another 5 hours.I fly first class because of back injury.I believe I should be compensated for the inconvenience Our seat assignmentio flight725 was 27E and 34C. Not first class.

I will not deal with United - EVER again!

I had to change my son's flight . . . but they are charging HUNDREDS of dollars to change the flight!

AND since he could not show up, and seat was empty . . . they probably used the seat and sold that seat to someone else at the last minute, I am sure!

Forcing people to take flight insurance in this underhanded manner is unconscionable, draconian, if not fraudulent and evil.

CLASS ACTION anyone??



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Need refund for flight 6042 on Sept 7. Have doctors statement, diagnosis of diverticulitis on Sept. 6. Husband has Spinal Muscular Atrophy and can not fly alone. We were going to one time event, Oklahoma State University vs. Southern Alabama football game. I will jump through whatever hoops I need to to get this refund.

Hello I need a refund of my excess baggage w/c amounted to $150.00,where this information was not given or stated in my itinerary.My confirmation # was C9MFNX traveling from LAX to Houston.I believed this is screamingly high rate and very unreasonable compared to &25.00 for the first check in and & $35.00 for the second check in baggage.Had I known this ahead of time I should have not have an excess baggage.

Need to ask for a refund for ForeFlight April 2017 due to the death in the family of the bride canceling her wedding till Till October 12 I was charge in a $200 fee to rebook this flight I'm confused on the policy thatwas charged $200 to rebook I am asking for a refund because wedding was cause us to death in family

Given Clear Instructions On How To Request Refund For A Cancelled Flight United 4615 And Use Of Ground Transportation Act Ii Transportation By Bus To Airport Destination Mli > Other Passengers Given A Voucher For $89.90. I Was Not And The Agent Gave Me Instruction To Contact You As Other Passages Were Givin Tickets. Can Uou Help Me Get A Voucher?

Thanks

Excellent customer service over the phone

Fight Cancelled Ord-mli Flight Ua4615 11:50am On Aug 4, 2017. Due To Severe Weather. Passengers Transferred To Act Ii Bus Transportation From Ord - Mli And Given Vouchers For Bus Transportation $89.90 To Mli. Agent Said I Had To Pay Although The Busload Of Passenger Was Given Vouchers By Another Agent.



I Have The Receipt From Act Ii Transportation To Transport Me The Final Leg Of My Journey> Can You Help Me Receive A Refund For The Bus?

Booked a flight on United and purchased the insurance. On the day of the flight, there was a sudden death in my family and when I followed the instructions to refund the cost of my ticket...I was denied a refund! Why is insurance even offered?

6/30..ny to st.l....7/5/17 st.l to ny.Ua charged my mileage plus and UA visa 25x2 for checked baggage (1)..each way.UA refund doesn't recognize my name,MP#,confirm #nor my baggage claim #. All published phone#s lead to barely English spkg ,who talks faster than I'm able to hear. ..offers no. assistance for she can't find any trace of my existence in the entire Ua system...she did suggest the unreliable refund #.. Delta,UA are off my travel list....

United total cap and we don't care. This should be their slogan.

UA had a refund for Issues related to Zika.
Apparently this condition is no longer a dangerous one that would prevent anyone who bought a ticket after the fall of 2016!
I booked a trip in March to Travel to one of the Island in August.
I just found out I am pregnant. My doctor and my Judgement tell me to cancel the trip.
Since I bought the ticket after the posted deadline, they will not refund!
BEWARE WOMEN ! IF THERE IS A POSIBILITY YOU COULD GET PREGNANT WHEN BOOKED ON A UNITED FLIGHT, THINK ABOUT BEFORE BOOKING!

Has anyone successfully received a refund from United? I just submitted today for a giant fiasco that started on Monday; my travel home day.

purchased 2 ff tickets. a was told the charge would be 30000 miles each way taking one particular flight. I get my tickets and have been charged 65000 on one way to Europe, the other ticket charfed 30/30. I reach a supervisor who tells me I need to be charged another 35000 more for the other ticket. I would cancel the trip,, but have purchased full price ticket for my grandson. Don't know how hw will use an international ticket in a year as he is a gradyate student with only short breaks for the next year.Each call makes the conditions worse. It's worse talking either a supervisor.

Sitting on tarmac. Only relief I to send this note. I detest this airline I avoid as best I can but had to take them today. As always, they are not forthcoming about anything in my opinion. Example: after sitting delayed 20 minutes captain says we had mechanical problem. Whew! All fixed just doing paperwork in it. 30 minutes later: we are still working on that mechanical issue. Will update you.
Meanwhile: I have asked twice but can't seem to get the airlines to raise the freezing blower temp at my seat.

you make it nearly impossible to get a baggage refund even when you change the flight from united to air canada...it should be handled through a phone call with an agant

Summer of 2016 I purchased a ticket to fly from Austin to Montreal and had to cancel the flight several weeks later. The cost of the fight was $481.81 and I was told by a UA agent on the phone that I would have to pay a $200 change fee and that I would have a year to use a credit of $281.81. That sounded like the $200 would be taken from the $481 I had already paid. Now it's June 2017 and I am trying to book a flight online that costs $365.60. The payment page shows that there is a refund of $116.21 and that I have to pay a $200 change fee. Confused, I called UA and was told I would received a voucher for the $116.21 toward another ticket but that I have to pay the $200. That is not was I told originally so I spoke to a supervisor who, like a parrot with a favorite phrase, just kept repeating that this was their policy. I don't want another flight on UA. I want to use the money you ALREADY HAVE from me. I will happily pay the difference once the credit is also applied to change fee. OR -- I will pay the $200 change fee now but send me a check -- not a damned voucher -- for the $116! This is complicated bull that caused me to spend well over an hour on the phone answering unrelated questions from an automated machine and being put on hold for long periods of time only to discover that I need another department so need to hold again. And then go through the whole process again only to end with the supervisor who is obviously not trained to deal with extremely frustrated customers and who raised his voice to me. Rest assured, I will not fly with United Airlines again if my only option to get my money back is to book another flight with you.

I want to complain about our trip to Kansas City, MO from Houston,TX dated 5/26/17 and 5/30/17 MCI-IAH. My confirmation # DJ8W1J. I paid this trip with my mileage Plus Exployer card. The complain is why paid baggage fee of $50 each way. If I don't get a refund of $100.00 baggae fee, I will not use youe aairplane and your credit card anymore

I made reservation for a flight from chicago ohare to detoit flight confirmation number EQB3kt milage plus number date may 16 2017 to mah 18 2018 I paid for the ticket $86.80 booked a hotel thru united hotel at Extended Stay

$117.44 paid with Master Card where is my refund?

On 5/17/17 my husband and I scheduled departure was 8:45p.m. out of Chicago to Milwaukee flight 1070. Then the flight was changed to 1010p.m then to 11:30 p.m. we were told due to inclement weather after boarding the plane and SEATING on board the aircraft for 2 hrs we will return back to the gates. We were put off the AIRPLANE at this point with no explanation for what to do. So we asked an attendee what are we do now? He stated your bags will not be taken off the plane ,go to Customer Serv.
they will tell you what to do, we said where is customer service then he said gate C18 . By the time we got there we waited in line for over an hour. Then we were told There was no seats available for me and my husband til 4p.m.5/18/17 unless we wanted to Stand by at 6:30 or 7:30 a.m. No guarantee,the next option by the agent was to take a Wisconsin Coach or rental Car. We were given a brochure for the info mentioned. Heading for a miles walk to the bus shuttle, so we could retrive our luggages from Milwaukee Airport that was still aboard flight 1070. We waited from the time we left customer service from 2:00 am til 6:45 a.m. to catch the first bus out to Milwaukee. The fare $30.oo person person equaling $60. Now we have incurred additional cost to get to Milwaukee. Which we had already paid thru United Airlines. I am requesting all cost incurred and the amount for 2 from Chicago to Milwaukee. What a long day of frustration. I will definitely think twice before choosing United Airlines.