Posted by Indy Hmowner
Worst Service Ever!
I called because I noticed that my bill was doubling when I was hardly ever actively using services in the summer and had thermostat set at 76 degrees (they recommend 78). I live in a house that was remodelled in 2011. I had there energy tem out and the insolation was above code as well as energy efficiency of appliances. So I was shocked to learn that there was nothing they could do or offer any explanation. I had similar issue several winters back. My bill tripled the month I went on vacation. I was told that it could possibly be because of the fact I was not home. The CSR told me it takes more energy to maintain temps when people are not home. My home is 1500 SQ there is no way that 1 person can effect the temp that much! I was told that they would only suspect a problem with meter if the bill was lower than usual. In order to get someone to check it, I would have to submit a letter in writing. On top of that, they want to charge people who go solar in the future! So much for that benefit.