Virgin Atlantic Customer Service Complaints - page 2

I was kept waiting on the line for more than 10 minutes. What kind of custom service is this????

I have just flown home from Las Vegas to Manchester and i have got to sya, it was one of the worst flights of my life. The plane seemed as if it was a throw back from the 80's. The crew were totally useless, as was the in-flight entertainment (i would not call it that but they would). The miserable attitude and faces of the crew put me off from the beginning and as it went on it got worse. The entertainment system was one that they chose what time things started with upto an hour at times with nothing to watch, i know this seems a silly complaint but when your sitting there for 9.5 hours and am not the keenest person on flying you need to be distracted, it was just pathetic. TO top it off the crew if you can call them that were so rude with the exception of one girl, they just were not what i would expext from an airline that i thought had standards, at one point a crew member came on the pa system to say and i quote " alright everybody, we is gonna be landing in about an hour, so if you wanna TINKLE or OUT i would do it now because when we dont want a que before we turn on the seatbelt sign now do we", look i amup for a laugh as much as anyone but that was just a tad too much. Then on final approach 11 yes 11 crew members went to the back of the plane to sing Happy Birthday to a fellow crew member, a nice thing to do i know, however as a former crew member myself i know this is totally not done. They could have done this an hour before when they had nothing to do, you do not do this on final approach for obvious reasons. All in all Virgin for me was a joke, totally not what they offer on the tv ads and if i was offered a free flight i would tell them to keep it. I work in a field now where i deal with upto 200 clients a day most of which are preparing for holidays, and i can tell you now i will be onforming everyone of them about the pathetic virgin airlines experience i was so unlucky to experience. I would suggest the company take a good look at the service they claim to offer and the reality of what they do. People who pay top price expect TOP SERVICE not attitudes and bad service.

Virgin Atlantic customer service is worst & worst & worst....I never had this bad experience in my life so far. I asked them for a change of return dates and its been 2 weeks I did not get e ticket confirmation at. Daily I'm spending an average of an hour with the customer service. people working in customer service are very irresponsible, they don't care for their customers. I'm regretting for choosing Virgin Atlantic airlines for my travel.

it seems to me that everyone is complaining about the friendly customer service, i am one of them, i have been trying for months to claim my velocity points but absolutely no-one wants to help you, all you get is we will put through to someone else, then after waiting for someone to pick up the phone you just hang up.(its not cheap on a mobile phone) plus i was told at adel airport to pick my luggage up in glagow, got to glasgow my luggade was in london, so my first day in glasgow i could not go out as i was still in my travelling close, spent my first night in hotel room, my luggage came late that night and not even an apology, stuff thjs airline, I TOO WILL NOT FLY THIS AIRLINE AGAIN, SHAME ON YOU BRANSTON, do you actually read what people write about your friendly customer service,(IT SAIS BELOW WE WILL DO OUR BEST TO COMMUNICATE WITH YOU) A LOAD OF RUBBISH

its true. worst costomer service ever cheap flights tho but absolutly noone there to asnwer the phone. if u want to fly virgin, make sure u have no questions or reason to contact them

On 8/22/11 I flew your airline from JFK to London Heathrow. My request for a seat that would accomodated my 6'7" body was not met and I had great difficulty sitting in the assigned seat; so I requested assistance. I had observed children and other smaller persons seated in exit seats with more leg room. one of your personnel came to me and without attempting to listen or to help, stated in the coldest of terms that she could upgrade me for a thousand pounds. She did not make any attempt to help or search for an accomodating seat. She walked off and left me puzzled and humiliated. I had to fly in the most disconforting of conditions with severe pain when I arrived at Heathrow. I have made many flights to London by British Airways and have always been accomodated well. BA had even upgraded me to business class without a cost. I took Virgin Atlantic because I was told that you are BA's best competition. However,this my first experience with VA, does not support this. My experience returning was a pleasant one because I paid fifty pounds to ride in an exit seat and drank of your fine merlot. I suggest that you have a discussion with the supervisor of Fl. 10 about customer relations.

Worst Airline I have ever travelled with. We were 4 in number: 2 adults and 2 kids (7 and 16) and upon arrival at the airport we found out that we were assigned seats all over the plane including the upper deck. The check in clerk showed her inability to seat us together. Had ro pay £30 each to get seated together.

Most of the female flight attendants were extremely rude and stern with almost everyone with few exceptions.

Our vegetarian food was the worst I had ever tasted on a international flight, It was not even enough in quanity to satiate one's hunger. On a 11 hour flight from London to San Francisco we were only given a half lunch and a small patty for snacks and a small pouch of cut fruits.

I would never travel with Virgin Atlandtic ever in my life. Kids below 12 are not even given Mileage credit on Virgin Atlantic.

My 18 year old daughter was trying to get from Heathrow to JFK on Dec. 18th and was caught in the snowstorm - no one can blame Virgin for the weather, but their customer service was appalling. No one at the airport would help her, they only gave a slip of paper with a phone number (which wouldn't work) - she couldn't figure out how to rebook or get a hotel and I was in the US trying to do everything from a distance. Thank goodness for American Express, who was able after hours of effort to rebook her five days later and get her in a hotel. Despite turning in receipts for expenses within days of returning to NYC, Virgin has yet to reimburse for any costs associated with this disruption and there is no way to reach them to find out the status. My daughter is in school in the UK, and I will be buying at least 3 or 4 roundtrip airfares a year, but I will never buy from Virgin again.

This is the worst airline, the service is pathetic & they are also very racist at majority of their counters in Heathrow airport. I WILL NEVER FLY THEM AGAIN.

I had Virgin Atlantic, I traveled on Oct.20th, my flight was late so I wind up with virgin Atlantic, well after getting to NY at 5;30 pm I got there at 3 Am the next morning, Ok we landed, but than Virgin Atlantic lost my suit cases, 4 days 1ater I got almost 2 suitcases, the second one was delivered to my hotel in pieces, in a LUMP. I had been calling since October, no answer, filled out forms , useless,why I traveled a lot but never ever like this! If you have a choice, DO NOT travel with Virgin Atlantic!

I have tried to contact Virgin America and no luck. It circle jerks you through the menu and then when you think you are going to get an agent, it hangs up on you. I tried many ways to get a human, but no luck, no return call or return email. The website for adding your flight for elevate points is useless. You put in the correct informatiuon and you get back an error. I will shop other airlines for a flight when I need it. This is the worst customer NO service I have ever encountered!

We were stuck in Heathrow on Dec 18th. No help was offered except a piece of paper with some numbers that didnot work for as long as we were in London. Everytime any of the passengers complained to the Virgin staff they would threaten to call security. This was for pretty mild disappointment expressed by the passengers some of whom flew with me from the U.S. Would never want to fly Virgin and never want to visit the Brits again. Worst airport and airline experience in my life.

Have been trying to reroute or reconfirm alternative flights from Mumbai to Los Angeles and have tried a dorzen time and once connected was put on hold for 2:00 Hrs with no contact. Yes, the worst Airline Customer/Reservation Service I have ever dealt with

Booked on VS020 to LHR from SFO. Printed boarding passes then checked site to find flight cancelled. Impossible to raise them on the phone - constantly busy. First time to fly with VS - never...never..again! Branson should be ashamed of himself!

worst customer service and the 800 # has been busy all day.My daughter returning from Edinburgh study abroad made reservations through Virgin from Edinburgh to London on BMI and then connecting to LAX at HEathrow.BMI dropped them off at Stanstead(?)no one was available to help her at Virgin or BMI and luggage did not show up until 3 hours later.They were completely stranded with no way of getting back to Heathrow.All cabs stopped commuting due to snowfall and they missed flight to LAX.No one at Virgin even helped or picked up phone to answer any concerns.Finally made a reservation in London from US for her for the night. Had to make a reservation from US for $2800 to return to LAX and spent extra on trains and cabs and hotel which we are not even sure we will get reimbursed for because no one even picks up the phone to answer any questions or make any alternative arrangements!!!Will never fly Virgin....

Customer service is useless . please don't fly with Virgin ever as I am not .

This is the WORST AIRLINE IN THE WORLD to deal with- they are NOT customer friendly at all- Don't anybody fly with them they are a crap inferior airline.

This goes to a 3rd Rate call centre. The arsehole CEO is Steve Ridgway (need to work out how you contact him as the Customer services is useless). This airline is disgusting, on the surface all shiny and "we are different...". In reality a bunch of thieving liars.

This phone number goes to India. If you want to reach Virgin Atlantic you're out of luck.

I called on Sunday evening 3 times over a period of 45 mins wanting to speak to an advisor but without any success.
Have now given up !!!!