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Failure to follow Regulation CC rules for clearing deposits. Had banked with this bank for 20+ years and had a branch manager accuse me of fraud and check kiting - considering a lawsuit for slander. Rude would not even begin to descrobe them.Bob 4/30/13 2:07AM
Fifth Third is totally out of touch with its Customers. The whole Executive Board has isolated its self away from any kind of direct contact from their banking customers. That is a real shame because it let's us as consumer know that they have gone back to their Ivory Tower politics of banking. Being Out-of-Touch is now the regular normal. They DONT want to hear your complaints.
Their Customer Service is simply Robotic, which yields "of-no-use" answers to your most serious questions and problems. There Customer Service is pityful and terrible. It is a real waste of time, unless you have the easiest and simplest problem to solve. Even calling the Branches is better than their customer service.
And Worst of all Fifth Third is using too many third party agents and companies, and there policies used are nothing short of STUPID. Especially the ones that handle there ATM's.
ENOUGH IS ENOUGH, I am moving my Accounts as of today to a more User Friendly Bank, that is willing to give me access to their Executives to know what are the problems of their Banking Customers.CINCINNATI 4/18/13 8:46AM
you are not directed to proper avenue or department .They are fully aware of this too.Number on mortgage pay book is one then they give another then you are sent letter with another and call as asked all to find out it is wrong dept. :really! it is your senior vice president signing this crap. they date the letter and send to recieve it 2 weeks later 2-20-2013 recieved 03-04-2013 12 days Really?
It is annoying and not helpful
Truly misleading misrepresented company
on hold three xs got tired of being nice and mr trocone signs letters 3 in one week threatening us when we werent behind at all had resolved monies and situation long before he cared to admitt I'm sure.
Fraudulant foreclosure papers too no reason for this.BBB AND NATIONAL COMISSION SHOULD SHUT THEIR DOORS.Insanity at its bestbadmanagers leftdontknowright 3/4/13 5:44PM
worst ever will never use again. customer service is a joke . Try ti get a return call from a bank manager not going to happen.Kat 2/20/13 5:16AM
Where can i go to officailly complain about the custmer service from a Rep name "Kelly". The call was placed to the Fifth Third's insurance claim center at 12:45 TO 12:55 ON 2/4/13. The Reo was very rude, cut me off in the middle of my response, and made the conversation very confortational. I would like for this recording review by a manager and someone to contact me. The rep was not helpful at all and something needs to be done about work performance.Ron O 2/5/13 12:46PM
Do not sign up with Fifth Third's Identity Theft Alert because it is in name only; the whole program is administered by Affinion Benefits Group, LLC, which has had countless complaints, etc. against them. They lost my membership papers, and refuse to mail to me a confirmation of my request for termination. It is a shady outfit not worth your time. You can keep track of your own credit card info on your own, or order your own credit reports for free. Do not send them your private information!Anonymous 2/2/13 11:59AM
I too have had nothing but poor customer service experiences working with Fifth Third bank. I've found their service offerings and online tools to be drastically behind the times and the customer service to be on par with that.
My latest "you can't make it up" experience was when I called 11/13 to cancel my auto payment on my mortgage, but they still made a withdrawal from my checking account on 12/17. Thanks to their screw up, I received overdraft charges 3 days in a row until they could get the money transferred back to me. I sent them proof of my overdraft charges but now they say they need to see my checking account statement to prove it was their withdrawal that caused the overdraft (even though you can clearly see from my overdraft protection account it was on the same day as their withdrawal). Now, I'm trying to fax that statement to them and their fax machine is apparently broken so they can't receive faxes for the past several days, although they didn't tell me that when they told me to fax the statement. To top it all off, when I asked for a letter to acknowledge the mistake they made, I was told I needed to write to the office of the president to request that.
Bottom line, this is a rinky dink operation which I would NEVER consider doing business with again.Anonymous 1/11/13 2:58PM
I received a questionable check drawn on Fith third Bank and I called customer service to verify check and to report the fraud. Fifth Third Bank customer service said they were unwilling to verify the check was valid but I should call a 900 number and pay s fee to verify and report fraud. This is unbelievably lame! They obviously have no desire to assist customers or stop fraud.no 53 again 12/29/12 3:49PM
1)Why does my "funding account" default, each time I log out, to my savings account? Can't I have it stay on my checking account? After all, I like most people, pay from checking.
2) The "unpaid bills" section is a distraction. I get disturbed when I see red ink anywhere on the webpage. Why can't I hide this section?
3) There's too much whits space on the website. I keep my check register on an excel spreadsheet that I designed, which shows not only history but bills to pay. I cannot view this spreadsheet on a split screen when using your website as well, because of your websites layout. Item 2 above would be one way to help.
4) I understood checks deposited at your ATM would be photocopied and shown on my receipt issued by the ATM. Ain't happening. Am I misinformed or is the Telegraph Road branch ATM not working properly or am I doing something wrong?
Why can't I reach you for discussion of these matters without going through the arduous task of entering account or social number? This is why I rate your "reachabilty" WORST! Why not a direct connection via a number selection ("To discus Internet Banking or get help press....")Tom Beebe 12/17/12 9:54AM
had four separate accounts with fifth third totaling around $15,000.00 deposits...closed one savings and made a scholarship fund distribution out of another and suddenly I could not cash a check at the branch I always did business with, even though they knew me by name there...am closing all accounts and moving my business elsewhere...terrible customer servicejust me 11/30/12 11:57AM
Today I spent over 30 minutes trying to talk to a "live" person to order checks. I called the Amelia branch at least ten times. Kept pressing the button to talk with someone. I was put on hold over and over for up to 5 minutes at a time. So I decided to try another branch. It took four tries before I finally reached a live person. as angry as I am, I could change banks immediately. I am a very good customer - and you call this customer service. Probably noone from Fifth Third even reads these comments.
Sue Gsue s 11/13/12 10:45AM
I signed up for identity theft monitoring which is auto deducted from my account at $6 per month but I personally didnt monitor the funds and it over drafted my account by $100. I went into the bank and asked them if they could have mercy on me and give me some grace, she asked to look at my account. We pulled it up and she said it was my fault so we don't forgive in this case. I asked can i try the manager, she said ill get him, so he came over and looked but told me he will call me the next day and see what he could do The rep emailed him in front of me to remind him. I said thats fair, i made the mistake and its cool that youll look at it. The next day, i heard nothing from him but figured id give him another day but still no call so i called the branch around 3pm. I spoke with another rep, she emailed him again and told him to call me. still no call for 2 days. I called 4th day later and i was put on hold for 10-20 minutes, in that time 2 reps picked up the phone and asked who am i holding for and what is my name. 3 days ago im thinking this guy dont want to talk to me so forget the $100 overdraft for a $6 payment, i deserve better customer service i do customer service all day everyday for Toshiba and we are not allowed to treat people this way.The manager picked the phone up and i asked why was i on hold so long and people keep asking who im holding for and whats my name. He then said, Im sorry for the delay how may i help you and he asked my name again. The whole branch speak spanish and im english could be one issue.rmartin38 11/9/12 3:48PM
Horrible. Went I refinanced he never would get back to me. Then he told me if I opened an account at their bank my mortgage rate would be 3.0. Found out that was a lie and it was 3.5.
Horrible bank. Never ever would bank there.Sarahlaura 10/27/12 8:27AM
This is by far the worst bank I have ever dealt with!! I've been with them for 5 years and have not talked to one person who didn't have an attitude. They have been rude from day one! I will NEVER use this bank again and I do NOT recommend this bank to anyone.. My parents have also used this bank for about 2 years and they can't say anything good about them either.. And my parents are seriously the sweetest people! If you are looking into using this bank I think you should defiantly reconsider! It's not worth it!!!Anonymous 10/15/12 11:42AM
The telephone prompt system is the worst I have ever tried to navigate thru!!!! The first 3-4 words are cut off and trying to enter a account or SS# is useless. 20 minutes I just wasted.So simple to remedy,what is the matter with the supervisors in this company?? It is called service- not aggravation.
Dan BowenAnonymous 10/12/12 1:05PM
Worst bank ever, mailed a letter on July 3rd stating my card may have been used fraudulently, too late they should have picked up a phone and called, because my card was used in canada for 2 different transactions amounting to 237.42 i found out about it on july 3rd when i tried to make a purchase. i immediately went to my local bank and reported to the asst vice president who credited my acct and advised inquiry would begin, and then on oct 7 when i tried to make a purchase i found that you had taken back my money again without notifying me. since no one works on sun i sent emails advising you of the 2nd theft this time by you and also faxed documentation proving my case to no avail, women actually said maybe you just dont remember doing this also the companies in canada that received my stolen money said it was a valid transaction, what crap if anyone had bothered to look at my acct they would have seen i was in florida using my card before and after and on samed day you said i made transactions in canada. when your card fraud dept noticed a problem the same day i did is there any doubt the money was stolen? now i am told to wait for paperwork mailed to me on oct 4th to dispute the findings of this bank. why do you even bother asking for proof when you are given it and actually have the ability to look at my acct transactions and know my money was stolen.are you really that hard up for money that you not only allow someone to steal 237.42 from me but you take the word of a company over me your customer, what a joke i feel like you and the thieves in canada screwed me royally. when my chase card no was stolen they emailed, called my home and called and texted my cell phone and never accused me of lying about theft they simply refunded the money and advised me of where fraud occured. now thats a bank that knows what customer service is about, unlike fifth third who is accusing me of lying about making these transactions and just not remembering. look up customer service and then brag about how great you are, because not only am i leaving a comment here, but also on rip off report and every blog and location i can from internet to tv(consumer lawyer) try and explain your outrageous actions and then try to justify the horrible way i have been treated by fifth third you have stolen money that is rightfully mine you stole from me just like the thieves in canada.Anonymous 10/8/12 6:18PM
Fifth Third Bank-The absolute RUDEST, INSULTING, HORRIBLE BANK I'VE EVER DEALT WITH!!!! If you can go with any other bank in the whole world instead of this bank, do it! Their customer service representatives are so extremely rude, you might as well save your breath and don't even try to reason with them. Even when they are completely in the wrong, or are caught in a lie, they will still argue that your issue is your problem, not their's, if you can get a word in that is, because they interrupt and talk over you. Customer service? Hah! They won't even let you talk or express your concerns! Hello Fifth Third Bank, you are making money off ME! I am giving YOU business. The CUSTOMER keeps your bank open and alive, not your arrogant "customer service" reps. They might want to try listening to the customer, or at least hearing them out once! I'll be taking my business somewhere else, anywhere else, because there can't be anywhere else worse than this place!!!Anonymous 10/3/12 1:14PM
The infamous "taking a tone" with the customer (me) just for asking about a discrepancy with what I'm being told by a Fifth Third representative and what I'm seeing on my online account screen. The next sound I hear is "I don't know!" with emphasis, and subsequently "you can call the internet accounts number if you'd like."
I think the worst thing about expecting at least courteous customer service is how unlikely one is going to get it.Five Three and OUT! 10/2/12 5:18AM
This is the WORST bank ever. I have had nothing but poor customer service from quite a few of the fifth third banks here in Ohio. I am switching banks asap. I was told not to go to them. Now I see why. I will never deal with them again after I close my account. They didn't resolve my issues and were very rude to me. I let them know that I was going to spread the word of their service also. HORRIBLE BANK~~Espeically in Piqua and Troy. I gave them the benefit of the doubt before and shouldn't have.Anonymous 9/26/12 9:58AM
Had a terrible and lengthy time trying to get hold of a person. The electronic answering service just sends you around and around and around again. Thought I was on a ride at an amusement park. The worst.Anonymous 8/17/12 1:18PM
i too have been trying to get a refinance done for 4 months and am just getting the runaround. the loan officer will not return my calls and the customer service line does nothing but tell me to call back.isn't there anywhere to make a formal complaintAnonymous 8/13/12 10:30AM
14 Mile/Orchard Lake branch West Bloomfield MI
I have never been left waiting for over 10 minutes because the mortgage representative was in his office with his realitor! He was very upset when I did interrupt to ask if he could see me. His reply was, "I am busy, I am with my realitor." That is after the teller called him to let him know there was a customer waiting. The representative's name - Adam Lamb
I went to the 12 Mile Rd/Orchard Lk branch and was greeted and helped very nicely by Robert Magnesen.
What a great job Adam has, seeing to his business before yours!
Margery Jablin - mortgage customerAnonymous 7/25/12 1:46PM
Without a doubt, this is the worst company to reach for customer service. I was notified my account had been compromised and provided 800-972-3030. They didn't seem to know what to do, so they bounced me around from their fruad division, customer service and dispute departments. They place you on hold, or at least they did me, for over 20 minutes each time, while the same tune repeats over and over, without returning to my call. I call 8 times before reaching anyone. Then, they told me to wait an additional 3 days for an attempted charge to either clear or be blocked and call back!! I did and was again placed on hold for 15 minutes before I just gave up. I will be sending letters and spreading their "service" by word of mouth.Anonymous 7/16/12 10:06AM
A branch manager approved funds to be withdrawn. Then she lectured me about 53 bank's generosity. I objected. She became defensive. then, she said she was acting from "discretionary" power given to her as branch manager. Therefore, she withdrew her "generosity" and refused to permit me to withdraw funds even after she had confirmed the check had cleared, the funds were in 53 bank account and passed on to my account. Retaliation: that is what she is doing. Then the following Monday she retaliated further: she froze my account. I am in the process of submitting a formal complaint. We all should united in a class action suit. I will manage it through to the end, which will take a few years; so, be prepared.rkelly72 6/29/12 10:14AM
Worst bank ever. I had a death in the family who had a loan through fifth third bank. I setup arrangements to pay this loan off. We paid the loan off after the fact in cash, 2 weeks later the money was still withdrawn from my account after being told at a branch that it would be taken care of and no money would be withdrawn, I call to dispute get a run around for 10 days, telling me it will be refunded in 10-12 more days, advised them the address to send check out as they advised they can not put the money back into my account which is crap how can you take money from my account but not return it so ok I agree to a check. However they then tell me its in my uncles name, um this was my checking account, helllooooo.... they failed to send the check to the address I had provided because the one on the account is going to someone who will forge my uncles name and my money will be lost and gone. WHat do I do, Is there another way of disputing this? I am screwed out of money that belongs to me and I can prove it belongs to me. Someone help!4420 6/22/12 12:53PM
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Been a customer with 53 ever since they bought out my small local suburban Chicago bank. Their customer service is excellent, they resolve issues promptly and they agreed to wave an overdraft fee once so I`m very satisfied with their service.aethan 1/5/13 8:48AM
I just talked to Alex and he was very helpful. I would recommend him to anyone having a problem. I tried to put money in my husbands account at another bank and it cleared my bank but never showed up in his account even though they cashed the check. I felt very confident after talking to Alex that this problem will be resolved. I am very happy with 5th/3rd. Thank You for great customer service.chefphix 8/13/12 4:02PM
5/3rd Bank has always been great with me; even when I have messed up. Every bank I have been inside, in Indy; the people are always so friendly.amanda 8/6/12 12:02PM
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