Weber Positive Customer Service Ratings - page 2

When I first got the Spirit E-310 as a combination Father's Day and Birthday gift, it was missing the bracket and screws that hold the gas hose down. Simple enough to call Weber's customer service. They sent a new kit right away, though it was the right bracket with the wrong screws. I went to the store my wife bought it from and they took 2 scres from the demo unit. Two years later, the igniter stopped working and one of the bars on the BBQ grate lost a weld on one side. One call to Weber and two new grates and an igniter are on the way. Mind you, both parts were warranted for 2 years and my 2 years are up this month. Will be interesting to see what position they take if something else goes in a few months.

the youg lady I spoke with was very help full, have owened weber grills for over 40 yrs would purchase no other.

My wife bought me a weber grill in February and I put it together recently since it is getting close to grilling season. I got a new propane tank and poof ! Nothing !

I called up Weber's 1800 line and spoke to Jan. She was very nice as I spoke to her. She was very helpful and they are sending a replacement part overnight so I should be grilling by Thursday night. Thank you so much Weber!

I have a compliment, not a complaint(rare these days). My Weber Spirit gas grill flavorizer bars and grill plates rusted out within 3 years. I kept it under cover and clean;very satisfied until the rotting happened. I was going to throw it away and wanted Weber to hear about their very expensive defective product-I thought it would last a long time. I called the 800 number and was answered quickly by Sandra. I petulantly told her of my irritation, and she asked for the serial #. Within 30 seconds, she came back to let me know the parts would be sent to me that same day! I just received them-cooking with fire tonight!

Great service dept. My grill is 11+ years, and after trying to locate the flaver bars for replacement @ Home Depot, Lowes etc. I gave up and called you--problem solved.
Thanks,
Frank Cafaro
3/24/2011