Air Canada Customer Service Complaints - page 2

Their "Cusromer care-less" attitude is on full display. Most corrupt company in Canada. Boosts to shareholders how they have had a 3,900% return in the past decade, after 2 bankruptcies the previous 10 years. Now hiding behind the government to avoid having to pay customers back for flights they have cancelled. You can bet any other company that took your money and didn't provide the services or goods would be held accountable for stealing your money. These customers are now stuck providing interest free loans to Air Canada. Fly an American carrier where possible, at least their laws have some teeth in them to hold criminal behaviour like this accountable.

I have friends who are having a terrible time with Air Canada not doing what they are legally obligated to do. They are supposed to refund for flights cancelled. They are breaking the law and expecting customers to keep their business going. Horrible company. I would not book with them!

Previously, for flights cancelled due to the coronavirus, Air Canada was only offering vouchers valid for 24 months. However, criticism from customers angered at Air Canada's refusal to issue monetary refunds for flights the carrier cancelled has continued to mount. There are presently three petitions circulating with over 80,000 signatures in total demanding full refunds. It remains to be seen whether the airline's new goodwill policy will assuage customers' anger. It's worth noting that United States and the European Union have ruled that airlines must reimburse customers for cancelled flights.

Why can"t I reach customer service.I got your voice mail about being overloaded with calls.
I also cannot access aeroplan to book a flight. Goes to error page. my server and browser work fine. i HAVE HAD A TECHNICIAN CHECK IT. the problem is with AeropLan. I have tried the help line for Aeroplan twice and held THE PHONE for a hour each time. Since Air Canada has taken over the aeroplan and is winding it down there is great difficulty for its members. If you can help with this problem i WOULD MUCH APPRECIATE IT .

Phone service is criminal. Canada's national airline. They treat their customer needs for telephone help with utter disregard and contempt.

boarded a flight 3 hour delay had to make another fight before i could get my laptop through shipping lost it lawsuit being filed

i could not agree to others more... lately we had our share of hell with air canada in vancouver BC to shanghai. i wasn't there but when my wife and son were boarding, she was denied boarding due to her married name and maiden name mismatch. when she tried to explain you didn't need passport to enter HK and China, this ridiculous asian agent refused to listen, was beyond rude and unprofessional. she even asked other agents not to talk to my wife. This not only caused us a ticket and 48 hrs of crazily finding another airline to make our trip (happily my wife insisted my son should travel since his IDs were good), but a total distress and anxiety for my holiday vacation. why does airline not air canada not doing something about their terrible, terrible agents is beyond me. For me, i'm looking at what legal actions i may take against them. This is totally ridiculous !!!

The AirCanada flight agents are totally racist people, very rude and incompetent. In the Calgary airport, the flight agent made a big mistake on our flight booking information and then when I confronted her, she referred me to her manager who told me that I should not rely on what the AirCanada agents tell me, I should check their website.
One of the agents that was checking our bags asked us how long we are going to stay in the UK. I was surprised, why he is asking this, and then I asked him, why do you ask this question? He tried to bully me and told me that I will cancel your flight. It is my job to ask you this question.
I travel a lot and this was the first time when I am leaving a country a flight agent asked me this question and tried to bully me. After I refused to answer his question, he shouted at me: "Leave this area immediately" "Why don't you go back to your country?" Seriously?

Never fly Air Canada. This airline is a logistical nightmare. We missed a connection home to the U.S. in YYZ due to 3 "minor" maintenance delays out of YVR. We got stuck in Toronto overnight, and were given a 1-night hotel voucher. The airline could not get us another flight home to RDU for 3 additional days. I was able to get us to a different airport 2 and 1/2 hours from our final destination the next day and rent a car home after some persistence and creativity. We were told by the airline twice to retrieve our bags in YYZ so we could take them through customs, and were told twice by baggage services in YYZ we could not retrieve our bags. We were assured, however, the bags would be on our new flight to CLT. We arrived in CLT; our bags did not. There was no one from Air Canada at the airport to help us - the ticket desk was closed when our flight arrived, and so was baggage services (we arrived at 6:00 p.m. on a Saturday at a major hub). We were told to go to United Airlines for assistance, a member of Star Alliance and a sister airline, but 3 different UA employees told us they could not help because they do not have access to AC's baggage system. All we could get is an 800 number and an unhelpful person on the line after a hold. Our bags finally arrived in CLT, not RDU, two days later. I've been able to determine they are currently now in IAD for some reason. I assume they might make it back to us eventually. Dealing with Air Canada was a constant frustrating experience filled with miscommunication and misinformation from the airline. When they invite you to share your experience with them, you'll get an email saying you'll get a response in 15 business days for general commentary, 30 business days for baggage concerns, and up to 5 weeks for baggage tracing. Apparently, this airline cannot do anything in a timely fashion.

On my return from edmonton to toronto, I was not issued boarding pass and denied boarding the flight just because my last name was not there on passport but I happened to mentioned during ticket booking. I was not guided for any alternative for this issue or negligence of mine rather I was insisted to buy new ticket. I waited two hours on the airport but there was no response. However, when I called Air Canada when no option was left, they told me the name could have been made prior to flight departure. I was not provided with this information while I was on airport and begging them for help and alternative. Customer service at the airport was the worst. When I had to travel to Edmonton from Toronto via Westjet, I was not at all questioned for the same ticket. It was the worst experience ever. Now finally travelling to Toronto through Westjet. The best service ever.

For the last 2 years, Air Canada was the worst airline to travel with. Delays, lost baggage, crew member missing, no pilots, mechanical failures. I don't fly often, about twice a year. Customer Support? Do they have any?

When necessary to call the reservations line AC think nothing of telling clients that up to a 1 '40" is and acceptable business practice. That means AC has no problem letting their customers wait on a telephone line as opposed to increasing their call centre personnel. No wonder they are so disliked. If their crony government sponsors ever opened up Canada to a functioning competitive airline market place AC would not last 1 year.

I have been calling for two days and only get a busy signal. I want to confirm an online flight purchase..

My special needs brother was denied access to travel at the Fredericton airport because his care giver arrived at 10:20 for a 10:55 flight AC 7669. There was supposed to be a wheelchair ready for him but his care giver was asked to step aside while he processed other tickets. He then told her to come back at 6 for a later flight. She is now waiting in Fredericton with my fragile brother for the whole day before returning to Blackville.

Fredericton is a very small airport and the distance time would be less then 5 minutes but no effort was taken to ensure that Ron Kitchen make his flight.

This is discrimination and lack of compassion from Air Canada and should be addressed immediately.Meta Maclean

888 number constantly busy. Can't even get in a queue. Jeez! And this is from the self-proclaimed 'best airline in North America'. Would be good if they served the same Kool-Aid they are drinking on their planes.

How we could trust an airline.. If they are showing unresponsive atitude after the incident also....we could learn a lesion from this... Hoping the airline will do something in this case

Ref. No.ABDA-YVU576

Mathrubhumi TV News

Painter to sue international carriers

Painter Chandrasekhar lost 65 paintings due to the negligence of international carriers Air Canada and Ethihad Airways. 'Chans' to friends, he was returning to India after a 48-day trip to Canada, after successfully exhibiting his select artistic output of 4 decades. The canvases securely packed in a hard shell box, laptop, tablet, camera and $ 7,200, proceeds of painting sales, carried initially as hand luggage but changed to baggage at Toronto, were all missing on landing here. Worse was the of the 2 carriers, which kept on passing the buck to each other. They wanted him to settle for a compensation of $1,200, while he claims $46,913. He plans to approach the Consumer court.

I am an artist, known by the pen name Chans. I was a former Executive Committee Member of the Kerala Lalitha Kala Akademi and a member of the Kerala Sahitya Akademi, both being governing bodies of art and literature in the State of Kerala, India. I had won various awards, including the first A.S Illustration Award in 2005. I had worked as Art Director in various films and has done illustrations for various prestigious publications such as India Today, Deshabhimani, Vanitha, Madhyamam, Malayala Manorama, Chithrabhumi,Janashakti, KalaKaumudi,etc. My paintings have been exhibited in various places such as Abu Dhabi and Canada to great acclaim, at various popular art exhibitions including the Kerala Lalitha Kala Academy State Exhibition (2004-05) and the Pen to Graphics Exhibition (2005). At present, I am working for Samakalika Malayalam Varika under the Indian Express group of newspapers.



Following an invitation from admirers of my work, I spent 48 days in Canada, visiting different provinces such as Alberta (Edmonton), Toronto and Newfoundland. Many of my original works and paintings were sold in these provinces, for a total sum of 7200 Dollars. I also conducted an exhibition at Newfoundland. After the exhibition at Newfoundland, I removed all the frames from my paintings and packed them (a total number of 65 paintings) in a hard shell box for transporting back to India. I also packed my work file for the publication I am now working for in the said box. The said hard shell box, containing the items mentioned above, was booked as luggage, along with another box, for my return flight trip to Calicut (Kozhikode). Other than that, I had a hand luggage, wherein my expensive acrylic paints, brushes, laptop, camera, tablet and the money received from selling my paintings were kept.



I boarded a flight operated by Air Canada from Goose Bay Airport (YYR) at 7.10 PM on 19-6-2014. The said flight being delayed due to bad weather, I missed my connecting flight from St. JohnÃ?Æ?Ã?¢Ã?¯Ã?¿Ã?½Ã?¯Ã?¿Ã?½s NL Airport. I was neither offered a delayed flight from St. JohnÃ?Æ?Ã?¢Ã?¯Ã?¿Ã?½Ã?¯Ã?¿Ã?½s NL Airport by Air Canada nor given accommodation so as to catch the next flight from St. JohnÃ?Æ?Ã?¢Ã?¯Ã?¿Ã?½Ã?¯Ã?¿Ã?½s. Instead, Air Canada transported me to Toronto, a journey which took more than 4 hours, to see if I could get a connecting flight from there on the same day. However, there being no such connecting flight, I was forced to stay that day in Toronto, after having unnecessarily travelled those extra hours. On 20-6-2014, during the security check at Toronto Airport, I was forced to surrender my hand luggage containing the items above mentioned. and was told that my hand luggage would be returned to me at Calicut (Kozhikode) Airport.



Thereafter, I was forced to undergo the most harrowing journey of my life, without adequate money, food, toiletries or clothing at London Airport. I had to undergo hospitalisation after I reached home as a result of my miserable travel. In the meantime, when I enquired with Etihad airways at London Airport about my baggage, I was told that no information about the same had been received from Air Canada. After I reached Calicut (Kozhikode) Airport, I was shocked to learn that my luggage was missing. I had put in a claim with Etihad Airways on the said day itself. After I listed out the articles contained in my luggage of a total value, amounting to 46,913 Dollars.



Ten days later, Etihad Airways informed me that one of my bags was traced from Air India and that the other bags had not been passed on by Air Canada to Etihad Airways. All my original work was in the luggage that is still untraced. My work file was also in the luggage and so I could not submit them to my employers, thereby putting my job at risk. The other valuables that were in there, my paints, money, equipment, etc. are all gone. I contacted Etihad airways on a daily basis, but to no avail. I had also contacted Goose Bay Airport (YYR) but Air Canada informed me that my loading chart could not be given to me as the equipment was broken and thus luggage could not be scanned at the relevant time. Subsequently, Etihad Airways informed me in writing that it could grant only 600 Dollars to me as compensation for each of my baggage. This sum is ridiculously low and cannot in any manner compensate me for the loss of my original paintings. The estimated value of my valuable works will come to 39,000/- Dollars on the basis of the sums received by me by sale of my paintings in Canada.



Subsequently, on 10-7-2014, I received from Etihad Airways at Calicut airport my hand luggage in a severely damaged condition. All items, including the 7200 Dollars received by me from sale of my paintings, laptop, Ipad, etc. were missing from the said hand luggage.

On 1-7-2014, I made a complaint (Ref. No.ABDA-YVU576) to Air Canada in this regard. I sent various reminders, including two to Air Canada on 12-7-2014 and 2-8-2014. In the last reminder mentioned above, I requested nothing but that Air Canada should take all efforts to trace out my missing baggage, as a commercial airline with a reputation for doing its best for its customers and pointing out how valuable the creative works and equipments are to an artist like me. All required documents, including photographs of the damaged hand luggage traced out, were forwarded to Air Canada. However, apart from a communication on 28-8-2014 offering an apology and an attempt to cast the responsibility solely on Etihad Airways, Air Canada has done absolutely nothing in the matter.



It is obvious that both the airlines are trying to evade responsibility for the sheer negligence that has occurred in the matter. A blatant deficiency in service has occurred on the part of both the airlines in handing over my luggage to me. I am entitled to be compensated for the loss of my valuable paintings and equipments and also for the mental agony and anxiety caused to me by their actions and omissions. In view of their totally indifferent attitude,(Etihad Ref:267345) I had been waiting for the last three months to get a favorable reply from them, but they could not give me my luggage and even the compensation what I claimed. After three months, I was forced to tell the medias about it. And it become a hot news in all the medias.

I am left with no option but to take appropriate proceedings to get back my luggage or to obtain adequate compensation from the airlines.

















Mathrubhumi News TV

Painter to sue international carriers

Kozhikode: Painter Chandrasekhar lost 65 paintings due to the negligence of international carriers Air Canada and Ethihad Airways. to friends, he was returning to India after a 48-day trip to Canada, after successfully exhibiting his select artistic output of 4 decades. The canvases securely packed in a hard shell box, laptop, tablet, camera and $ 7,200, proceeds of painting sales, carried initially as hand luggage but changed to baggage at Toronto, were all missing on landing here. Worse was the of the 2 carriers, which kept on passing the buck to each other. They wanted him to settle for a compensation of $1,200, while he claims $46,913. He plans to approach the Consumer court.

It is nearly impossible to reach them by phone at their toll free line in order to amend my existing reservation. I attempted to call this morning, and the line was busy. I tried again this afternoon and the wait for a customer service agent was estimated to be between 50 minutes to 1 hour, 10 minutes. Who has the that much spare time to waste on the phone?

Asked tech svc air canada to help report a scam/fraud that wad taking place by cell phone and they basically said not my department. .. and contact us only for that type of service. ..then I requested if they cud relay where to call or cud there service place report for me..they then atomatically ended our chat...bamm....not limpressive?

I am writing this email to request reimbursement of a fare that I was forced to pay this Saturday July 19 2014 at the Washington DCA airport on flight AC7359 for my son .



On March 28-2014 I bought tickets to travel with my wife and son to Washington DC for my son's 2nd year birthday. We were to return on July 19 which is a day after my son 2nd birthday.



While purchasing the tickets from Air Canada website I was notified infants must be added by calling AC reservation after you've completed your booking online. that I could only pay for my ticket and that I had to call Air Canada after the purchase to pay for my son's ticket by providing his date of birth and my reservation number.



I called Air Canada right away with the required information ( My reservation and his date of birth. The agent advised me that although my son will turn 2 years old during the trip all I needed to pay was the taxes to cover for the round trip. I gave him my credit card and he charged me for the round trip taxes and emailed me my son's round trip ticket.



As a regular Air Canada traveler I did my online checking and printed all our 3 boarding passes before leaving the hotel. Arrived at the air Canada DCA gate to check one luggage. The agent tore up our previously printed boarding passes and denied us boarding on the flight unless we pay for a brand new ticket for my son, or else she said we will have to leave my son behind. This is the rudest agent I have encountered in all my traveling .



I find it unreasonable and low-baling that Air Canada charged me $590.96 US for my lap child ( Who is now 2 years and half day old) for any price they want knowing that I didn't have any other options.



First of all I shouldn't pay for your agent not doing their job when I called with all the details to book my child's ticket ( Since the name and date of birth are on the ticket and I went a step further to specify that he will turn 2 during the trip). I would have gladly bought a child return ticket when I called to purchase his ticket- because even my adult round trip ticket was only $404.69 and a couple of weeks later my wife ticket was only $270.92. So you choose not to enforce your rule and then overcharge for a one-way ticket on a flight that was not even full and for a child who is still a lap passenger. To top it off the flight was 2 hours delayed with no working laboratory,



I am disputing the 590.96 US dollar ticket charges and I expect Air Canada to reimburse it in full.



I hope Air Canada will work to remedy this matter.







From: Myranda Bachewich [mailto:[email protected]]



Sent: Thursday, July 24, 2014 9:21 AM



Subject: RE: Air Canada Child Ticket



We do apologize for any misunderstanding or miscommunication that took place. As the appropriate fare and taxes were assessed for this travel there is no refund available and as such there is nothing further this office can add by way of explanation.



Concerns related to Air Canada policy are handled by our Customer Relations office. We have provided their co-ordinate to you in the previous email.



This office will be unable to respond to further queries on this claim.



Sincerely,



Myranda



Intermediate Finance Agent



Air Canada Refunds

After reading all these comments, my expectation for their service became very low. I am experiencing the torture of call center wating time. (Unlike many other airline companies) You cannot make a reservation for infant under age of 2; only way is to call them after the make a reservation for adult first.

I would be happy if I can talk to a person within a hour. I feel extremely lucky on hold less than 90 minutes. I am wating over more than 2 hours and this is not my first time. Now, I am even curious now whether they really take phone calls or not. Please, make call centers in India....

Their call centre is slow and i mean slow .

I call there a couple a year and only because we need to book our pet , otherwise i would do on line.

On average i would say it takes 50 minutes for them to answer.

I don't understand why as the reservation line is there bread and butter.

I would like to understand the reasons why AC flights are delayed. I travel weekly across NA and more often than not, there are departure delays. The last flight I took left 2 hours late and when we arrived in Toronto, we had to wait another hour just so someone could locate a stairway so we could deplane. Several customers were supposed to catch a flight to Europe from the US, but they all missed it.
Why are there so many delays???

I booked a flight with Air Canada 5 months in advance. The flight was the first flight of the day leaving Yellowknife. Yellowknife is the end (or the start) of the line. To be overbooked, the airline must fraudulently be selling more seats than they have. Why is this not against the law? They have taken more money than the aircraft can earn! Unless ..... perhaps the airline was trying to coerce me in giving up my seat to off duty crew members trying to leave Yellowknife at my expense.