Air Canada Positive Customer Service Ratings - page 2

User Reviews, Ratings and Comments

Air Canada customer service is ranked #594 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 29.53 out of a possible 200 based upon 353 ratings. This score rates Air Canada customer service and customer support as Terrible.

NEGATIVE Comments

325 Negative Comments out of 353 Total Comments is 92.07%.

POSITIVE Comments

28 Positive Comments out of 353 Total Comments is 7.93%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Terrible Overall Customer Service Rating

  • Air Canada

    Customer Service Scoreboard

    • 29.53 Overall Rating
      (out of 200 possible)
    • 325 negative comments (92.07%)
    • 28 positive comments (7.93%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.8 Issue Resolution
    • 1.6 Reachability
    • 1.7 Cancellation
    • 2.9 Friendliness
    • 2.8 Product Knowledge

Add your review! Return to the main Air Canada customer service scoreboard page

Posted by Anonymous


I had the pleasure of using your service direct to Heathrow from Edmonton in October 2009.
I must say I was really impressed with the terrific service and very good meals and pleasant attitude of your air staff.
I am looking forward to using Air Canada again.
I would gladly recommended your company to anyone.

My flight numbers were AC0898 and AC0899

Thank you. Kathleen R. Andrews


Posted by avitue


I've been flying with Air Canada for over 20 years and have never had any major issues with them. The staff are always very friendly and my flights always arrive on time. I've never lost baggage. Their online site is very easy to use for bookings and it is a pleasure to fly with them. :)

Posted by RMacy


I just had a great experience with a customer service person from Air Canada. They were extremely friendly and understanding of my situation. I was a little concerned after reading the comments on this page, but I guess I just got lucky. This type of service is way to few and far between these days... especially in the air travel industry!

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Contact Information
General Customer Service
888-247-2262

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Company News
Air Canada and WestJet Raise Bag Fees
A day after JetBlue announced it will hike the price of checked bags, Air Canada and WestJet revealed similar plans. Air Canada and WestJet said Monday that they will raise the fee for the first checked bag to CAD $30, from CAD $25. The airlines, the ...
Air Canada Vacations Unveils Series of Fams to Mexico and the Caribbean
Air Canada Vacations is bringing back its series of “Mega Fams” this year in Mexico and the Caribbean. Travel agents can choose between four trips. Two-night stays are available in the Mexican resort town of Puerto Vallarta, leaving out of Calgary on Nov.
Air Canada to Pay Family $70k due to “Grave Deficiency in Service”
... should have arranged medical assistance. An Air Canada spokesperson told Toronto City News the airline intends to contest the ruling. But in my opinion, they should just apologize, pay up and concentrate on improving their customer service and ratings.