Alaska Airlines and Horizon Air Customer Service Complaints - page 2

They lost my luggage in Mexico. Told me I could have 50$ of my next flight. I told them to put the 50$ where the sun don't shine. I wouldn't fly alaska air again.

Alaska Airlines Sucks. I was removed from my first class seat and kicked off the flight. Alaska Airlines said I was endangering the safety of the crew and passengers. I had moved a passengers bag from beneath the seat in front of my seat. I asked him to put it under his seat or in the overhead bin. When he started claiming harssment and discrimination I was kicked off the plane. I will never fly with these loosers again. I have started a boycott: Alaska Airlines Scum of the Skies. Alaska Airlines has responded to my boycott by telling lies trying to justify the poor decisions they made.

I was invited to an interview with Horizon, the front dest person was not smilly and inviting at all.
We got seated in a big room was given a big speech about the job and the pay and then was devided to two group's and taken to another room for 2 hours of interview....
They didn't even got us a cup of water, so cheep...
In the end of that they told us to wait out side and after 2 min they got left with 3 people out of 25 what a waste.
while we had the 2 hours of interview one of the womans who was incharge of our group was yawning all that time.
I feel that some body need to know about it and change the way you guys doing interviews and treating people who mite be working for you guys.
Business starts with your on workers and people, if that how you treat us it is sad to see how you treat customers.
I didn't use names of people in the complain but sure have them.
Patricia

Dear Horizon air line,
I like you to know that customer service does not start with customers only.
I was invited to interview with you guys for Flight atendet and I was very shocked to see the way you treated us.
Just felt like a dog, even a cup of water was not served to us, 5 min brek's.
You guy's have a long way to learn how to treat people in ganeral if that how you treat your on people who mite work for you.
I hope you read that and change the way you treat every body around you.
Patricia

I recently had a roundtrip flight with Alaska from LAX to Sonoma County Airport to go to a friend's wedding for the weekend, and I was initially happy with the good price of the tickets. A week before the departure, my wife and I decided that we wanted to go up another day earlier than expected to surprise the bride and groom. Since Alaska charges $100/person to change a reservation (and each leg of the trip was about $100) there was no point in changing the reservation, and we simply bought a separate ticket for the first part of the trip, planning to use the rest of our roundtrip reservation to return.

When we went to check in online the night before our return flight, to our outrage and surprise, we found out that Alaska cancelled our return flight. Their reasoning was that since we didn't show up for the first leg of the trip, our entire roundtrip was now invalid and automatically cancelled. In order to use the second flight (back to LAX), Alaska wanted us to: 1) first pay $100/person for not showing up to the first flight (which they consider a "change" to our reservation) 2) re-book the return flight at *current* going rates for a next-day flight, which was about $100 more expensive per person.

This is one of the most underhanded, money-grubbing policies I have ever encountered, and I will never give money to Alaska Airlines again, so long as these policies are in place.

Let's see, which is worse: the unprofessional treatment by "management" staff at SEATEC or the inability to connect with anyone to address the situation. Nice touch of prayer cards on the trays in first class, too bad corporate philosophy isn't reflected of those values.

This is 7/3/11 Sunday afternoon (13:00), all phone numbers and offices are closed or non responsive, and this is an attempt to notify Horizon Air of bagagge damage. On Saturday at 15:00 flight QXE 2095 arrived at MFR. Baggage distribution was delayed due to a malfunctioning mechanical system. Upon checking the contents of the bag this AM (7/3/11) found the Bushnell 16x32 (SER# 13-16320) ill repairably damaged. Still trying to get through to the Air Baggage Service office and to Horizon Air customer service.
Thanx - Kimberly Sands 541-773-4362

My daughter and I were scheduled to fly on Alaska Airlines from Vegas to Seattle and were stranded at the Vegas airport for 12 hours because of a broken plane !! We were given an $8.00 voucher for breakfast and one for lunch. What can you buy at the airport for $8.00 ? The worse part is by the time we finally got to Seattle we had 25 minutes to make our flight connection to Anchorage. We were sent to D gates but our plane was at C gates !! This was on Monday June 27th 2011 ! I want some sort of compensation for both my daughter and myself. Until then, neither of us plan to fly with Alaska again ! It was nearly intolerable for both of us !
Carlene McKillop [email protected]
Stephanie Gillen [email protected]

Horizon flight departing Pasco, May 6, 2011, departing 11:30 to Seattle. Complaint concerning lack of handicap accessiblity at Seattle Tacoma airport. My physically and handicapped daughter needs a wheelchair to get to aircraft (no terminals, only stairs). We were taken down an employee hallway, down an elevator, outside to unsafe environment with railings and terminals above our heads, under chains, etc. When flying out on May 14 from Seattle to Pasco, we were the last ones to be seated on the plane. May daughter walks only with assistance which is difficult with no passengars, and very difficult with passengars on board. By the time we finally got to our seats, which were in the middle of the plane, the attendant had given one of our seats away, which would have seperated my daughter and I. She needs to be with me. Out of the kindness of the passengar who saw the situation, gave us our seats together. When arriving in Pasco, we waited to be last off the plane, but there was only one person handling the luggage for the "ala cart", which had our wheelchair. As we were going down the steps, which again is very difficult, she yells "no go back, we don't have her wheelchair ready". Is not possible once she is in one position. She had to stand, which is hard for her, waiting for her wheelchair. There needs to be better handicap accessibility.

On May 24, 2011, my husband and I returned from LiHue, Kauai on flight 854 to Seattle. We had one bag to check.
The first gal to help us said it would be $20. We gave her a $50 and she said she had to go get change. Another gal
came up and said the bag was 7 lbs over weight, so the cost would be $30 more. So it cost us $50 for this overweight
bag. Is this correct? Label on bag was #AS 43-92-48 Arlene Rucker

V

My wife and I bought tickets after Christmas to fly and see our kids in Medford, Oregon. I don't have the fight number, but we flew Horizon air from Boise, Idaho to Portland. Ore. with a change to arrive in Medford, Ore. We had to drive almost 3 hours to get to Boise and made arrangements to have someone take our car. when we arrived and went thru security and got to the gate, our flight had been canceled. We had no where to go and no car to go. They did their best to get us there. We eventually got a flight to Sacramento, Calf. then to Portland then to Medford. We were over 4 hours in the air and almost 5 hours in airports. I was very unhappy in that they could have notified us before we left to drive to Boise, They were purchased 2 months in advance and had telephone numbers and e-mails. The ladies did try hard accomodate us. The one attendant said she was going to e-mail us something, but we never saw that. I am searching for confirmation numbers and flight numbers, but don't have either with me at this time. The flight date was Wed. Feb. 16, 2011. It was to fly out about 2:25 in the afternoon. It seemed like it was flight 2354 or something, can't be for sure. The tickets were purchased under the name of my wife, Doriann R. Clegg at 1658 Yale Ave. in Burley, Idaho. It was a very frustrating day to say the least. I don't think it was handled properly. We did arrive in Medford about 6 hours after we were suppose to. At this point I don't know if I want to fly Horizon anymore. We do fly there about twice a year to visit our family. If I can find flight numbers, etc, I will get them to you. At this point, that is all I have to go by. I wanted you to be aware of what happened and nothing ever came to us. I don't know what that was suppose to have been.
Sincely, Leon and Doriann Clegg
Telephone numbers
1-208-678-1449 or 1-209-300-0075

I wish to compliment the male employee at the gate of flt 670 on 3/17/11. His calm and professional handling of an argumentive and irrational female was outstanding. He should be recognized for the way he handled this disruptive situation.One seldom sees this any more and was a joy to me to witness it.

I was a Customer Service Supervisor for 30 years.

Re: Alaska Airlines AS224 San Francisco to Cabo San Jose Flight Incident

A San Francisco Alaska Airlines Male Flight Attendant threw 5 people off a First Class Flight today after 4 hour delay.

Today at 3:00pm after a 4 hr delay mostly spent on a hot uncomfortable aircraft a San Francisco Alaska Airlines flight attendant abruptly threw 5 out of the 12 First Class passengers bound to Cabo San Jose off the aircraft after calling one of the First Class Passengers Sweetie and another First Class passenger videotaped part of the Flight attendants erratic behavior

Mrs Shannon Berry was seated in the First Row and after the 4 hr uncomfortable and hot delay had simply asked Flight attendant Bryan the Alaska First Class Flight attendant why they were taking the luggage off the aircraft located below her window. Bryan the First Class Flight attendant abruptly barked back at Mrs. Shannon Berry inappropriately calling her Sweetie!

Mrs. Berrys husband John Berry politely corrected Bryan the First Class Flight attendant on his inappropriate language. Upon seeing Flight Attendant Bryans irrational behavior Mrs. Jason Luke in the 2nd row began to video tape the Flight attendants erratic behavior. Bryan the flight attendant then angrily told Mrs. Luke to turn off her video or he would confiscate it!

After a 4 hr delay Flight Attendant Bryan then abruptly asked that 5 of the 12 first Class passengers be kicked off the flight at 3pm for no apparent reason leaving the other 7 First Class passengers completely dumbstruck. Some of the other First Class passengers even tried to reason with the flight attendant and were simply ignored.

Passengers had boarded San Francisco Alaska Flt #AS224 at 10.40am that was scheduled to leave San Francisco at 11.10am. With all passengers on Board it became apparent by 11.30 am that there was a mechanical problem. Alaska First Class flight attendant Bryan immediately proceeded to offer First Class passengers alcoholic drinks. All Questions about the flight delay went completely unanswered and ignored by the flight attendant

At 1pm all passengers were told to reboard the repaired aircraft for a departing time at 1.15PM. At 1.30 pm it was again apparent there was still a mechanical problem and the afternoon heat was getting worse. At 2.30 pm after spending another 1 ½ hrs on the Aircraft in the heat the Captain of Alaska Flt #AS224 announced that they could not locate a new more problematic issue with the aircraft and that he was waiting word for a different aircraft to take all the passengers to Cab.

It was at that time Shannon Berry saw luggage being removed from the aircraft and asked Alaska Flight attendant Bryan questions and the flight attendant became inappropriate and angry. Steven Scarpa another first Class Passenger seated in the last row 3A behind and across from Mrs. Shannon Berry and Mrs. Jason Luke simply remarked to flight Attendant Bryan that the departing flight time was now listed at 3pm and he got kicked off the aircraft!

Onsite customer service supervisor, Michelle Harris, boarded the aircraft and also would not listen to a word from any of the 12 first class passengers and then instructed five of the First Class passengers to disembark the aircraft.

A female First Class passengers sitting in 3B next to Mr. Scarpa remarked Scarpa did not do anything and was shocked. She was in complete disbelief of how unprofessional and unjust Alaska Flight Attendant Bryan had been and this whole non- incident was unwarranted.

After being kicked off of Alaska Flt #AS224 all Five First Class passengers learned there were no available flights to Cabo on any airline for the next 2 days.

All First Class passengers that did not even know each other remarked this complaint was going to the President of Alaska Airlines as well as the Press and lawsuits would be filed. Scarpa remarked that Alaska Flight attendant needs to be immediately terminated for unprofessionally being rude to passengers.


First Class passengers kicked off Alaska Flt #AS224 were:

Mr. Steven Scarpa, seat 3A

lNovato Calif 94949

Tel 415-706-3172


Mr.Shannon Berry, seat 1F

Lynden, Wa 98264

Tel 380-318-1303


Mr.John Berry, seat 1D

Tel 360-319-6733


Mr. Jason Luke, seat 2D

Mrs. Jason Luke, seat 2F

Tel 206-930-3400


ALASKA BOARD


William S. Ayer

Chairman of the Board, Chief Executive Officer

Bradley D. Tilden

President

Benito Minicucci

Chief Operating Officer, Executive Vice President - Operations

Benjamin Forrest

Vice President of flight operations

Jeff Butler

Staff Vice President - Station Operations

Today (March 31) on a flight from Seattle to Sacramento our flight was crrying a very special cargo, the remains of a fallen soldier. There was an honor guard as the casket was loaded into the plane in Seattle. Two soldiers accompanied the casket on its flight to Sacramento. They were seated in the bacl of the plane. Upon landing in Sacramento, after the first class passengers and the first three rows of cabin passengers deplaned the Flight Attandent announced that the remaining passengers were to get out of the isle because there were two soldiers that had to deplane to do their duty. I feel that the whole flight crew was in error. The two soldiers should have been seated in the front of the plane or even First Class. They have to do a job that not many would want. They have to accompany the remains to the fallen soldiers family, and assist in any way they can with the srevices. In the future i would hope that Alaska Airllines would show more dignity in handeling the way these Honor Guards were treated.

We found out the hard way that Alaska Airlines cares nothing about the customer. They lost our baggage and even after writing to the CEO, baggage claim and customer service, we received no response. If you check in your luggage with this airline...be prepared to kiss it good bye because they will make no effort to find it. It is an arrogant airline with the "I'm Untouchable" attitude.

Alaska sucks. plain and simple. They dont care about customers. They have rude fat flight attendants. Can they maybe lose some weight?

Thier Milage plan sucks

My mom passed away yesterday. Called Alaska about their bereavement fares to Anchorage. The agent quoted my husband $1200--just $100 less than what a ticket would cost online if bought one day ahead of flying. I am only going for FIVE DAYS--returning Dec 22nd. Really, if this is DISCOUNT, I wonder what Alaska Airlines considers "goodwill?" I now have a choice of choosing to attend my mother's funeral or providing a Christmas for my children...Alaska Airlines would you like to tell my children that I had to spend $1200-1300 just to spend 5 days in Anchorage and attend my mother's funeral? Hope that executive bonus you receive for Christmas allows you to spend a warm and wonderful Christmas in the Caribbean drinking away your stress.

Alaska is probably fine as long as you're not from Alaska. As one in the birthplace of Alaska Air the company gives no benefit for costumer loyalty at all, just high fares to make up for all the good deals offered to those "outside". Even air miles awards now often run 40,000 to fly to the west coast. Screw that. I'm not flying Alaska ever again. If it weren't for us Alaskans over MANY years, you would be nothing.

Last year I decided to use 25,000 air miles to travel on Alaska air. I had about 84,000 miles so great! I took a trip. According to the mileage log "It appears I'm getting my mileage". But if you look at your monthly Bank of America statements, they don't tell you your total mileage amount. Why? Because they don't credit you back with the mileage that they are supposed to. From the mileage I spent last year I should be right back to about 82-85,000 miles. But when I checked my statement it only showed 66,000. Watch out people these people are definitely DISHONEST!

Flew Alaska many times this year and recently have experienced the worse treatment. My bag was terribly damaged and the bagagge claim agent told me that they were not responsible for minor damages and that "my bag could still close". Sent them an e-mail and they make it SO difficult that it is not even worth the hassle, yes they are not responsible they are Irresponsible. I will boycott Alaska Airlines even if I have to take 5 different planes to get to ALASKA.

I had to purchase tickets for my daughter and myself to attend my brother's funeral. I booked my tickets online. My son in law called about bereavement discounts and was told they were available with a death certificate and name of mortuary.
Now, I need to provide my documentation and can't find an address to send it to.
I called a customer support agent and was told that you have to request the discount when you purchase the tickets and that you have to buy the tickets directly from the airlines.
This is a double bind corporate rip off.
Hey, Alaska Airlines, own up

I am VERY UNHAPPY with the service. Arrangements were made for my husband to have BLIND ASSISTANCE, someone meet him at the Alaska door on Sunday, coming in on the Boeing van, June 7 between 7:25 and 7:35 am,
NO one was there. Praise God he made it through the process alone but it was VERY stressful for him. He is legally blind, no pheripheral vision or depth perception (he lost it to a pituitary tumor the end of Oct) thank God he is of sound mind or he may still be lost int he airport. He also has deep vein thrombosis and arrythmia (he carries a doctor's note) and had to walk the entire airport. He is safe to fly and be on his own but without a question of doubt needed someone to help him that is why I spent about an hour on the phone on Friday.

I have arranged for him to return home this Thursday on flight AS493 at 6:30 am instead of Sunday due to his distress. I was told it would cost me $125.00 to do this, which I paid. Kenmore Air immediately waived the change of ticket fee due to the mishap and it wasn't even their error but Alaska's.I believe the $125.00 with Alaska should also be waived.I have attempted to contact and have left messages with Customer Service 206-444-6791 twice sine 9 am, no one is returning my calls.

This was a serious matter of safety and liability and I am now talking with others to consider contacting my attorney.
Sincerely,
Teri A Crampton