Albertsons Positive Customer Service Ratings - page 2

My comments are about a terrific lady named Wendy, at the Customer Service counter at the Albertsons in Gig Harbor, Washington.

About a week ago or so, to cheer my 77 year old wife up in the midst of the coronavirus, I bought her what I thought was her all-time favorite pie, a cherry pie, and also her favorite brand of coffee pod. Well. It turnout that the pie was mislabeled -- it was a strawberry/rhubarb, a pie she does not like, and I picked up the wrong coffee flavor. So back I went the next day to try and return them. Wendy was at the counter talking with another store employee, and it was obvious she was having a difficult day, being harassed and sworn at by several customers, 8 of whom used the F-U term to her about her not being able to get them what they wanted online. In each case she had given them the website information and told them how to do it, but apparently that wasn't good enough. But as bad a day as it was, she turned to me with a smile. I showed her the mis-marked pie and the wrong coffee flavor. She told me to wait there and she'd be right back. She took the mis-marked pie, ran back to the bakery, found a pie marked cherry, got a toothpick, stabbed it into the pie to make sure a cherry came out, and ran back. I know, I know, this all sounds a little bit like the old rhyme about the pie who stuck in his thumb and pulled out a plum, etc. -- but it was a clean toothpick and it pulled out a cherry.
She ran back with the pie. But since I had more shopping to do and would have go through a checkstand, I wasn't sure how to do that with the exchange I need to do with the coffee. So then and then accompanied me to the coffee aisle, where we found the right blend, and came back to the customer service counter. She wrapped both up and left them there while I did my grocery shopping , and when I was done, I came up, and she handed me the right pie and coffee with a big smile.

This is what true customer service is all about, and she was the personification of outstanding customer service! She should be commended by Albertsons for her willingness to go the second and third mile for a customer -- and you could sure use more excellent professionals like Wendy!

Hello,

I just wanted to compliment Eric in Seafood and Justin in Meat at the Albertsons on SW Barrows Road in Tigard, Oregon.

They are both extremely professional, yet very engaging, and are always ready to assist me when I need help with my purchases.

Recently, Justin prepared a custom order of beef chuck for me and Eric suggested that I try a frozen Alaskan salmon fillet that I didn't even know Albertsons carried. Their personal service was over and above what is required or expected, and I appreciate them both very much.

I've been a weekly customer of Albertsons in Tigard for almost 30 years, and it's employees like Eric and Justin that inspire my loyalty and keep me coming back.

Carol Griest

I am very happy with the way Albertson's handles gluten free products. It sure makes it easy for those that have to stay gluten free. They are on every isle and clearly labeled.
Thank you, Thank you, Thank you

I would like to acknowledge Albertson's employee Amyaia Bates who so graciously assisted her customers with such politeness and professionalism. If only there were many more individuals like her,..

Location: Albertson's, 4126 S Carrier Parkway, Grand Prairie, TX

Our Albertson is 93. With it being the only store in Boulder City it is always packed. I needed to put on a wedding for my granddaughter on a modest budget. After checking on line and at floral shops I decided to go to Albertsons. I was so amazed. You have a real gem in Donna. She helped me order flowers, made suggestions and was very pleasant (even when the bride changed her mind twice)! The flowers were absolutely gorgeous and they lasted for a long time. When I got compliments on them I was sure to tell them how great Albertsons is.

i went to your store i passed by the bakery i tasted the french bread and it was so good the employees that work at that department all have good sprit crystal and Alma I made some questions about cakes because i am going to do a party real soon they was so kind and gave me some ideas about the cakes i will come back to your store it was a great experience shopping there

I want to laud your employee, Jake, at the Albertson's on Grand in Chino Hills, CA. I regularly purchase bread there which needs to be sliced in the bakery. The last 2 times the bakery had no staff so I, and others, had to ask another department to call the manager. Jake, who assisted me in the hot food section, went a step further. In lieu of having the manager paged he went to the bakery department and located an employee of that department to assist me. I can't speak too highly of him and his kindness and service. I wanted you to know what a wonderful employee you have.

I was looking for a great flower arrangement. Angie, in flower department, was very helpful. She made the most amazing flower arrangement for my mother. Prices are reasonable. Thank you Angie for doing a great job.

I woud like to comment about a specific employee Maria.H , she is very helpful every time
i shop at the store ,and always has a smile, and very polite.
is not common to find people like her anymore.
regards Leo Goldschwartz

I've been shopping at Albertsons for almost 50 years when they were still lucky's i have notice the last few weeks they no longer carry ground beef hamburger 85/15 which thats all i buy so a disappointed customer guess i'll have to start getting my meats at costco which are alot cheaper anyways or get it back in the store if you care about customer service!!!!!

I want to extend my thank you to the customer service department for helping me to resolve a lost gift card for my grandson.
To be honest about it I thought nothing could be done, but I decided to try and see what would happen.
Thank you very much as I got the gift card canceled out with the information that was given to me for a KOHL'S card for $50. by ALBERTSON'S CUSTOMER SERVICE DEPT. Thank you Mrs. Sandra Flath

I love the customer service at Albertsons. Especially the Loveland, Colorado Store. They go above and beyond - always kind and helpful.

Wayne, the beer and wine expert in the Pocatello, Idaho, Albertson store is amazing! He set out late in the afternoon to find several bottles of a specialty wine for me in a small town in Idaho. Wayne was able to get me four bottles of a Sardinia, Italy wine made from the special Cannonau grape. I needed this product for a morning presentation and he came through. Please honor Wayne anyway possible. He provided some of the best customer service I have come across in years. Thank you, Sue Linja

I would like to compliment an OUTSTANDING employee by the name of KEIMA. She was very helpful to my mom and I at the store re opening/grand opening on Wed. 16 March and today The 20th of March. She was very courteous and professional .

I was shopping today at store 564. I noticed a customer yelling, being rude to Mel in the pharmacy. I stood back and listened. The whole time she was polite, calm mannered and gave great service. This was my second time at this store. When the customer left, I went over to Mel to congrats on her nationalism professionalism.

Had a great experience on December 5 at 2:30 on the 17th Street Albertsons in Idaho Falls idaho. I didn't get her name but she works in the bakery, she took my cake order and was very helpful and nice.

There are several employees at our Albertson's #6060 that deserve some, At'a boys/girls, raises, bonus's or any other rewards the Albertsons company can give them. They always go out their way to provide us with a pleasant shopping experience. If we miss or can't find something, they will always run through the store to find it! They assist us with carrying our purchases to our car, and we always look forward to our next visit. The employees are: Kim McGuire, Joanne Crandall, Joel Morena, Blanca Estrada, & Wes Alexander. If I am sending this message to the wrong dept/person, please forward it to the proper department. thank You. Cathy Kroesing

I normally don't contact stores about good or bad experiences. Today I'm making an exception. I live in St. Petersburg, Florida & travel to your store in Largo at the Largo Mall. It's a half hour drive but worth it since we no longer have one here. Today I got the surprise of my life when I walked in the store. It looked just beautiful!! The produce counters & meat & seafood counters were a sight to behold. I looked around to see if there were any cameras that were shooting a commercial! I did see extra people in the store & one of them seemed to e very attentive to people walking around with him. After some questioning I found out it was a man named Mike & he is the manager. I don't know why this was all going on but felt I needed to say to the whole store "Job well Done" After my grocery store purchases I went to the liquor store & the Christmas displays are beautiful as usual. In all it made my day a little better. Thanks !







































By the way...it would be great to have you back in the St. Petersburg area again.

I have always been treated well at my Albertson's here in Logan, UT. They have always been kind and helpful, which is something compared to any of the other companies now-days. Though they are named Fresh Value now, I will still always shop here.