Assurant Customer Service

I filed a lost claim for my mobile phone under the above-referenced policy. However, I was able to retrieve my device the following day and promptly cancelled the claim. I also returned the replacement device that was sent to me as part of the claim cancellation process.

Despite having fulfilled the necessary steps to cancel the claim and return the replacement device, I have been facing ongoing difficulties with the reactivation of my original phone. It has now been two weeks since I initially informed Assurant of the cancellation, and I have yet to see any progress in unblocking my retrieved phone. Additionally, the communication I have received from Assurant regarding this matter has been inconsistent, and I have not been provided with a clear timeline for resolution.

Horrible customer service.

I lost my Apple Watch and filled a claim with Assuant for a replacement. The first one sent was of poor quality with a plastic back instead of glass. I returned it and told them what the issue was. They guaranteed the correct one would be sent. 2 weeks later I received the replacement with the same issue. I put that one in the mail and informed them it was on its way to them. The started another claim and double checked that the correct one would be sent to me. This exchanged has me feeling a lot better about the situation. I received the tracking number I noticed when it was shipped and excited to get my watch. I got home to open the package and it was just the wristband. I checked the tracking number, and the watch that was on its way to be delivered to my house, was called back by a shirt and delivered back to the warehouse, then I set up a fourth claim and was notified that they cannot ship out my watch until they receive my second return by the time I get my watch it would have been over a month since my initial claim I've spent almost 4 hours on the phone because their website had in accurate information I've spoken with many customer service people and I have been lied to by numerous occasions. They only get interaction with a customer service that I had to really listen to me and took the time to make sure everything was OK was based in the US trying to get somebody based in the US is extremely difficult and overseas customer service try to smooth things over and lie to you to do that. I asked for the home office number. They said they didn't have it. I asked for the home office address. They said they didn't have it. I asked to be transferred to the US. they told me they had no way of doing that , then I called back got someone overseas asking to transfer me to US and they said right away. Yes I'll do that. I cannot trust any other customer service and I will not be using Assurant again. It is not worth it. They guarantee the correct replacement device. They guarantee quality replacement device. They do not guarantee the color. The amount of money I've paid for the insurance and the deductible. I could've gotten a new watch the same day I lost it do not pay for the insurance.

This company is the worst I've ever dealt with when it comes to resolving a claim or even doing business with. There's no question on whether or not my claim is valid but they are lot responsive after you send all the documentation necessary to complete the claim and lie about eventual resolution and being contacted back. I've waited almost a year to get this resolved so please never do business with this shady company. All the reviews that are sharing their story are spot on. Contact your state's insurance commission office and take them to court is the best advice I can give you going forward.

Going on 5 weeks and no resolution from assurant on a 3 rear warranty for a dryer. Keep getting the run around that someone from a senior team with call me but nothing. Seriously wasted my money and no support.

Lowes Assurant is one of the worse companies to have a protection plan with they don't care how they treat you they're customer service is the worse don't ever get a plan with them they will make sure u don't get it

Subject: Severe Dissatisfaction with Assurant's Claim Handling and Customer Service - Demand for Feedback

To Whom It May Concern,

I am writing to express my profound disappointment and immense frustration with the extremely poor service I have received from Assurant's during the handling of my recent claim. As a loyal customer for over four years, I expected a level of professionalism and support that was sadly lacking throughout this entire process.

My claim experience with Assurant's has been nothing short of a nightmare. The lack of responsiveness, empathy, and helpfulness exhibited by both the adjuster, Chantelle Blaize, and Kevin Abbondondolo, has left me feeling utterly disregarded and disrespected. Despite numerous attempts to reach out for assistance via phone calls, emails, and text messages, both individuals displayed a blatant indifference to my concerns, providing no substantial updates or resolutions.

The denial of coverage for my personal belongings, crucial for my work, was an unjustifiable decision that added further insult to the injury. To classify these items as "work tools" was both incorrect and careless, as they were unquestionably my own possessions, not provided by my employer. Moreover, the inadequate reimbursement for the majority of my stolen vehicle belongings underscored the lack of commitment to customer satisfaction.

But all that aside, I feel compelled to share my personal experience on various platforms to raise awareness about the unsatisfactory service I have received from Assurant's. I hope this will encourage the company to take my concerns seriously and prompt them to improve their customer service and claim handling processes.

Thank you for your attention to this matter. I sincerely hope that Assurant's recognizes the gravity of their shortcomings and implements changes to prevent other valued customers from enduring similar hardships in the future.

Sincerely
Alberto Z.

Horrible company came reach management. My next step is corporate. 3 months ago my home was burglarized after I submitted the receipts the said who is the person who bought it because my fiancee name was on receipt. Now they want proof showing I was in California at the time it was bought. Like who cares who bought it. They want my itensniry from 2 years ago. But don't want the itinerary from when I was on vacation and someone broke into my home. So what I'm getting from this is gifts are not covered? This company is Ludacris after my claim is done I'm not dealing with them ever. I'm going to the top 3 months is to long they said it usually resolves within 15 days

Worst managed company I've ever encountered. No one owns owns a request or complaint, thus each representative treats it as a new issue and nothing is followed through on. When you respond to a message from one rep it goes to a different rep.

Bad enough that it's a Samsung refrigerator compressor that notoriously stop functioning, this insurance company does not have a relationship with company that services compressors which is ludicrous. They repeatedly schedule appointments with the same company that does not have a technician for this problem. No end in sight so I will file a complaint with management and copy insurance regulator.

Waiting 5 months for assistant to fix our dishwasher. The tech comes out and can't fix the washer. Says they need more parts and both the repair company and assurance close the claim as fixed, while we still have a broken dishwasher. Do not get extended warranties from assurant. The worse customer service ever.

Experience was a roller coaster starting out positively and ending negatively. The return policy of a new phone is 7 days. I returned my new Assurant phone in 8 days due to Easter and poor customer service yesterday in which I hung up and figured I would start fresh today.

I've been paying $18/ mo for 18 mos. Bought it when I got my Samsung Galaxy Flip3 5g about 18 mos ago. I broke the screen didn't have the deductible, so I used my old Note9 for a few mos not knowing apparently the policy is transferable to your current device. When is that ever the case? You can't drive another car when your regular driver breaks down and be covered. I didn't sign anything over to them to allow to transfer coverage to my note 9. Why would I insure a 5 yr old device? So there saying I was not covered on the date of the incident because I was already using my note 9. They couldn't even cover cost and make me pay $99 for a new screen. They are a rip off and I would highly recommend not paying for this. Look at me paid $18 /mo for 18mo, paying over $300, and the first time I need them, they declined my claim. Like I said waste of money. If you have any other offer for this service, I'd go that route. These people are a scam...

we have called in for over 3 months to speak with them and left my phone number and claim number with no call back. i finally give a call to their office and am told that they closed my claim. i asked them to give me the supervisor and he was out. i then asked to speak with a gm and he was out and wouldn't take my call. my home is only 1 year old and we have leaks in the walls and they just like to blow people off. i am yet to hear from a supervisor or a general manager. stay away from this company.

On 28/12/22, called J B Hifi extended warranty tel no 1800621761. Spoke to an officer who called herself Alianda.
She took down my complaints with a lot of difficulty & gave me claim no. 22063728. She said, someone will be in touch with me in 2 days. However no call was received by me. So called back on 11/1/23 & spoke to another officer, who informed me that Alianda had not lodged any claim in my name.
So I had to go through the whole process with him called Calvin. He was very courteous & helpful. He said he would lodge the claim & gave me another claim No.
Kindly look into your officer named Alianda. She needs considerably more training in dealing with customers & the procedures involved.
Thank you

Worst company !! Couldn't even satisfy a customer for many years now I will only be going with apple care nothing further of dealing with them they couldn't even sponge 70$ by good faith knowing they failed to allow me to know policies and procedures to make sure if anything was faulty on their part they would take care of it I will be reframing myself from dealing with them they are no assistant no guaranteed help unless uou have money to give them

We are frustrated with the poor quality, lack of customer service and failure of Lowes Protection Plan managed by Assurant. Assurant has failed to meet the terms of the Protection Plan contract. I cancelled our washer and dryer policy on November 16, 2022 due to inability to get service, inability to get correct answers, and their consistent failure to have accurate records. The cancellation of a policy was done specifically as required in the Protection Plan Contract and has resulted in literally hours trying to get customer service and multiple emails to get our refund.

Assurant sent me an email on 11/17 saying the policy was cancelled and refund would be coming within 30 days. No check has ever come - the email advised to contact them if had not received a check. I spent literally hours on the phone with 3 Assurant Reps this week.

The First Rep said that the dryer was not cancelled. It was a 2 piece policy... Then she said the entire policy was not cancelled. She advised she was cancelling it. The Second Rep confirmed it was never cancelled and could not explain the 11/17/22 email from Assurant. The Third Rep said I made a claim in May so there is no refund. I never received service in May and challenged him to see if a service call was made to our home by a repair company and if they paid that claim. He literally panicked and said that another supervisor would call but none has. I tried to schedule service in May but was unable to schedule and was told they would call back. They never did. We decided to cancel shortly thereafter and get an extended warranty directly from the manufacturer. We want the refund on the remaining term of our policy.

Do not buy this policy. We have had such poor customer service, inability to get correct answers, failure to have accurate records on our washer and dryer. After trying to schedule service we decided to cancel the policy. We cancelled it exactly as required in the Protection Plan Contract. We received an email advising it was cancelled and we would received a check which never came. Have spent literally hours trying to get your customer service and multiple emails. Spoke to 3 reps and was advised it was not cancelled, they could not explain the email received noting the cancellation and the refund and telling me I had made a claim which I had not. Promised a call from a senior supervisor - nothing. Still after 6 weeks no resolution.

Horrible service EVER!!!!!! Do not get Assurant Renter's Insurance they lack communication and follow up skills. Wendy, Marlin, and the senior manager Victoria lack customer service awareness. If you have a policy cancel it immediately.

I called about my damaged I phone 10 pro. Customer service wise, They told me I had to pay a 100.00 deductible for a replacement. I paid it, received the replacement phone, and took the broke phone to the post office and returned it. a few weeks later I get a letter saying they didn't receive the phone. They use to us post office, so who knows what happened to it, but I sent it back. they say I have to proof that I sent it back, It was their label I returned it on, and I don't have their tracking number. So now they tell me I have to pay full price for the replacement phone. I think they got this pkg back and are just trying to get more money from people who actually send their broke phones back, and they claim they dont get them.

These people are simple thieves, please stay away

Terrible service, charged 3 times in error. They just told me call my bank, received wrong phone so I mailed it back and they are sending emails saying they never received the broken phone. They really need to fix thier system.

Worst customer service... if I had the opportunity to score minus I will... the "supervisor" count warnings instead of solving my problem or answering my questions? Yes I was mad because I was talking to her due to bad service customer assistance in

neighbor's fire caused my apartment to be destroyed by water, smoke and heat on June 16th 2022 I promptly filed a claim, submitted all requested documentation, fire report etc,. I waited a month for an adjuster to come and inspect my belongings until the unit had to be demolished. And within that month, the few things that could be salvaged were destroyed by rampant mold. No adjuster ever came. It's been almost 2 months, I've left 37 voicemails, sent 56 emails, and have gotten not ONE response. I've never spoken to my adjuster, immediately after I call, I get an email that states "our attempts at contacting you have been unsuccessful" - which is absolutely not true. I've been living on couches and hotel rooms, borrowing money to survive, when I'm clearly covered for additional living expenses as well as covered for personal belongings. Trying to reach this company and use their buggy painful website has become a full-time job. This company needs to be investigated for fraud.

This company is a fraud they lie and say you returned a empty envelope which is some bull crap , and charge you for a device that you returned !
They should be closed down cause this not right at all!
Its sad that phone companies and insurance companies scamming too.

This company is ridiculous their website doesn't work I was hung up on when I had to call they didn't bother to call me back kind of call again supposed to get my phone within 24 hours and they haven't even spent it yet and it's been 24 hours it's a joke

WORST insurance in the world! License to steal your money!!

???

Been paying 3.5 years worth of premiums. Filed a claim three months ago to have my furnace looked at. Turns out it was a cheap repair...went smooth, no problems. Three weeks ago my air conditioner broke. Looks like it's a compressor. This experience was HELL!!. Phone calls back and forth with them to see when they were going to have it fixed. I told them we have children with allergies and we can't have the windows open. Our area set heat records during that time. Finally I had to get insistent on a solution. After three weeks of running fans and sweating, they came back with the answer, "DENIED!" They said the unit was close to the end of it's usable life span and they will no longer cover it. That is about the SLEAZIEST excuse to back out of an insurance claim I've ever heard. Won't cover it but don't mind taking my payments though. The furnace and the ac are the same age (17 years) but they covered the furnace when it was an inexpensive repair, as soon as I have a situation that costs a bit more.. suddenly they won't honor the policy.

I'm not playing phone call games with these people. Instead I'm going to make it my personal hobby to hit every social media outlet and post a YouTube video educating people on the futility of paying for these extended warranty plans which are all done by Assurant. You basically end up paying more for the repair then if you just paid out of pocket in the first place. I probably won't see any money back from these crooks but if I can stop 1000 people from paying for thier services I'll feel better about the whole thing.

Andy

Dear Sirs...I would like to compliment one of your employees, "Minnie" who helped solve an issue with my Jennair cooktop. She listened to my problem with courtesy, patience and professionalism and ultimately found a solution for me. Please let her know what a good job she did for me AND your company. Thank You, Allegra Lavoie case # 20188930