BMW Customer Service Complaints - page 3

I'm very disappointed with the service from BMW - I bought a BMW 120d m sport from BMW Clearwater in Sept 2014 I drove the car for a couple of months and now I have to replace one of the run flat tyres, when the car was taken in the it was confirmed by BMW that they sold the Car to me with 3 good tyres dated 2015 and one dated 2014 , the car has been prompting that there is a problem with this tyre. I do not even have this car for a year but now I have to replace this tyre how is this possible they are dismissing this over sight from their part as wear and tear. BMW Head SA has nothing about this poor service and are just going with what their dealership tells them. They do not listen to there customers and they cover up for their dealerships lies. I will never buy their brand again and will never advise anybody to purchase from them all reviews are bad and their service is bad !!!!!

i have bad experience this service center as follows

1 when i took vehicle they made me fool... they change my vehicle engine number and gave me as new vehicle u can search it in case regarding that in kerala... thay gave more than 20 vehicle in this manner....

2 once i have meat an road asistence case.. on that time thay told that i have to bring my vehicle..... on my own facilities.......... they never came to that place..........

3 now i got a problem regarding eps unit on that time they told that it have to come from germany.. u have to wait for 5 days then wat happend is after one month also thay didnt gave my vehicle then after i call to customer care number then they gave my vehicle in 3 days.... i have special thanks to customer care mam and sir

t here service manager i think nithin very bad customer relation man while i talking this complaint they fool me u dont now have to use vehicle my vehicle..

platino service center in marade is bad service center....

BMW of Macon I'm having the worse experience ever before, first they say they will contact you about your car, no one ever call you back, always complaining about they are so busy, that's why u supposed to have appointment, then if you have an appointment you still don't get service. Debt card was charge for a CD that they had, still waiting on the parts Dept to refund the money, it only takes a second to do that, but evertime I call they are so busy, this may be my last time buying another BMW. Just not satisfied. They can't fix my 650i convertible navigation system yet. Had to return it three times.

My experience with costumer service disgusting quality control rubbish warranty is a joke overall service BMW terrible wish they would stop hiding behind a badge got better service from ford will not buy another new BMW that is for sure

I am very unhappy with the service I got from BMW JSN. Early morning I dropped my car for a service oil and brake pads. Around 14h30 I received a call tell me that they cannot remove the wheels from the vehicle because they dont have a nuts to loosen the wheels so they will put the vehicle through for the service and it will require rebooking for the brakes. They said there is nothing they can do to help me the only thing i can do is to buy the nut for R1000 plus from them. And I told them them I do have this nut thing at home I took out of my car because when you get to them they dont even have a checklist to see what you have in your car or not. to leave my things in the car then when i come back something is missing who do I ask if the is no list that is an evidence that i have something that was indicated in the list.
They have a very bad service and don't have a better way of dealing with customers.
Its a pity I don't have the name of the lady who was so useless as a service consultant. I even told the manager about the checklist it was like really they suppose to check the car with you and to me that shows she does not do her work properly too for the fact that she doesn't know what is happening around her noise as a manager. For my problem to be solved I had to call BMW ON CALL TO COME AND ASSIST and the did. Thanks to them.

I recently had an accident with my BMW 330xi while working with NASCAR in Florence SC. a dog running out in front of my car caused me to swerve and hit a curb with the driver's side wheel.there was no body damage but the steering rack assembly as well as the rim was severely damaged. there was a BMW dealership less than 2 miles from my hotel.
i felt lucky but at the same time worried about the amount of money it would cost to fix if i used BMW. but i really had no choice being 300 miles away from home. So
I took the car to BMW of Florence to have it fixed. Ive been waiting more than a month to pick up my car and im so tired of being lied to and the customer service. is the worst service I've ever seen.
Joel Capps in the service department took my car in and told me that they would be able to fix it. so i called my insurance company and filed a claim. the appraiser came out immediately and got the estimate from the service department. according to BMW, there estimate Came to over $6000. WAIT WHAT!!! My insurance adjuster went over the estimate and discovered there were parts that didn't need to be replaced. for instance the knuckle to the shaft was damaged. BMW wanted to replace the knuckle and the shaft even thought the shaft had no damage. there reason for adding the shaft according to Mr. Capps. is the software that generates the estimate automatically added the shaft because its part of the knuckle.(but you couldn't remove it knowing i didn't need it. 1st red flag). so after going thru the estimate thoroughly... my insurance company got the estimate down to $2900. so i get the check and overnight it to BMW so they can do the work which according to the estimate is a 2 day job.
how does a 2 day job turn into 4 1/2 weeks? My car is still there and im at home in Atlanta without my car. I'm loosing work by the day and i still don't know when i will be able to pick up my car. I call every day and Joel tells me he will check on the status of my car and call me back but never does. so i have to call him back to only find out that hes left early for the day. just this last time i called to check on my car, Joel is out of the office for the day of course and now a different service rep named ED returns my call telling me oh My insurance company didn't order the wheel bearings but they called and they spoke to my claim adjuster and they are sending the part, unfortunately it will be another week before the car is complete. so i called my insurance company to find out how this could happen cause they cut off my rental and they told me that they haven't spoken to BMW and further more they don't order any parts, they just approve of the parts to be ordered. (red flag #2) so i called BMW back with my insurance company on the line and a guy named ED proceeded to lie until i told him i had my insurance company on the phone. that's when Mr. ED actually got off his ass and went to find out what the hold up really was. They didn't order all the parts they were suppose to and now I'm waiting for a damn nut and Bolt, not wheel bearings. REALLY??? (red flag #3). I actually caught the service rep in a lie and he had to apologize. so you would rather tell me anything to get rid of me cause I'm not your client instead of going to find out the truth in the matter at hand. MR.ED said it will be Wednesday now before i can get the car. I cant believe BMW charges so much money for there weak and unprofessional service. I will never take my car to a BMW dealership for anything. I will be filing a report with the BBB today and seeking representation. no more BMW for me.

Regarding my 2009 BMW 328i. 27,000 miles. The passenger seatbelt has locked up. I had a similar problem with a Volvo years ago. The only difference was that Volvo took care of the problem. BMW didn't standby an important safety issue at all.

I'm BMW customer until 1978 (bmw 315)and i never change my choice until genuary 2011 whe i buied a bmw x1.

After about 140000 km to day i have the bed surprise that it is necessary change

clutch and flywheel .

I was very astonished when the bmw technician told me that the i 'm the guilt and responsible of bed fuctionement of my car.

I remember that BMW gave e guarranty of about 200000km and the explanetion of your italian technics in forli is not satisfing.

Confidentially Dott ruggeri saverio via del tesoro 30 forli,mail

I have a 2008 X5 and have had my parking brake malfunction 3 times this time it's going to cost me around $1000 dollars I think u need to rethink this design I'm sure I'm not the only one experiencing this problem. Once again I had to get a tow because the car would not move and it would not manually release. What r your thoughts

They have to have one of the worst customer service departments now. They used to be really good. They can now care less about any problems you have with one of their cars. I bought a i3 in August they have now had it in the shop 4mos. Longer than its been in my possession. I pursed the matter under FL lemon law but they are stalling and trying to run out the one year statute of limitations. Car is now dangerous with unexpected acceleration on two occasions. Before that many electrical malfunctions. I would pass on purchasing a BMW in the future. Even shredded my BMW credit card. Done with them.

Good Day.



I do not know whom to return to anymore. I bought a BMW K1200LT (Model 2003) motorbike but it needed a rear tail light. I took my original registration papers to Auto Alphina in Boksburg and asked them a price on it and to order it for me asap. I even show them a photo of the light. The person who assist me was Mr Denesh Ratnasamy. I told him that I could order it myself and import it at that moment for R1 200.00 but then I have to wait for 6-8 weeks for arrival. He said if he does it he will give me discount and it will be here within 2-3 weeks. I immediately paid him the full price as quoted of R1027.41. Just before Christmas he told me that its going to take longer for delivering because of all the holidays, which I accepted. February he phone to let me know the light is there. I send my son to collect it for me and it was the wrong light. He apologize and promise me that he will make sure that I will have the right like now but it is more expensive now. It is now 5 April 2016 and until today I have not received a phone call, email of anything from him. I still do not have the light after almost 5 months!! I refuse to pay anything extra now because I feel you can deduct it from his salary. He does NOT care about his customers and cause you people a very bad name. He is worth nothing to your business.



Please be so kind and let me know what to do next. My order was placed on 11/12/2015 and I have paid the full amount of R1027.41 as quoted into you FNB account on 01/12/2015. On the order there is a "Parts Cash Sale" and next to it my name: Wessel;
.nothing; Document Date: 30/11/2015; Document Time: 16.47 and lastly Page: 1



Please I do not want to get nasty and involve the press in this matter because of the other people working at that shop and because of the good service my children always received from their BMW dealers in Secunda and Pretoria.



Please assist me urgently in this matter and I am awaiting your quick response.



Kind Regards

Wessel Els

BMW is the worst cars to ever buy they are constantly messing up since that Dad bought it brand-new the customer service sucks all they want is your money they're not willing to help you with a trade-in or if you don't like your card they just basically tell you you're stuck with that piece of junk it is the worst car I have ever experienced I will put it all on the media and the news

How can I contact the property authority in regards to getting a new car to replace my 3013 BMW? I traded in my BMW of 12 years for a 2013 328i series in I think August of 2013. Months after purchasing, the car started giving problems. It took 4 separate visits in within the 2 years to get the seat belt issue resolved. It would have been within less time if I had time to take it in whenever the problem popped up. During this time frame I also had to take the car in due to recall for some other issue. Newest problem this year is that my care has been LOCKING ME IN. It has happened 4 times. The first time was scary. The other times get the key out and use it to open the door in order to get out. I live in the Lauderhill area and recently 2 individuals died in their car because they could not get out after an accident where the car drove into one of our lakes. I do not feel safe in that car, and I would like to have it replaced. I tried to resolve the issue at the dealership but they sent me from one place to the other, until finally they gave me this number: 800-831-1117 to reach the regional manager. When I called no one answered, but a machine came on with information that the 3 series is being recalled in April 2016 for the driver's side airbag!!! The problem is, I could have gotten a better value by buying a used BMW. Because of my crazy work and school schedule I decided to go with a new car because that way I wont have to deal with any possibility of car troubles and getting ripped off by people who would fix it. Wrong. Here I am; a whole bunch of lost time from school, study, and work. This is just awful! Forget about that "Dent Protect" that was sold to me..."Sorry we cannot fix the dent on the hood of your car. We do not cover the hood, the front the back, the roof, or the back doors"!!!!!

I took my Bmw 325iTouring NFY 435 GP to Broadway motors in Witbank for diagnose on the 26/02/16and was promised that i will get the car on the 29/02/16.To my surprise i was phoned and told they are still busy with the car and will be available the following day.i checked on the 02/03/16 and it was not finished.On the 04/03/16 I GO by myself to findout about the car and they just gave me the car without being fixed, covers were not put back and some wires were loose.I felt very sad with the services I received from your company.I hope that I willgetthe response asap.Kind regards N Maleka

So I had leased BMW 328xi coupe that was due to be returned on 2/17/2016. As per policy of BMW I had to get it pre-inspected within 90 days of return to assess any charges for extra mileage or excessive wear and tear. Here are the chain of events and fraud done by their Sales manager - Uwe Pheumer - I brought the car to the dealership on 1/11/16 for a vibration issue and pre-inspection. They fixed the issue for no charge since the car was under full warranty and told me everything looks good from an inspection perspective and the only thing I need is new tires - this was all verbal. As per BMW policy they were supposed to fill out a form and show me details - I was unaware too. I asked the marketing guy later on because apparently they are the ones to discuss the lease end questions, and as per him (I don't remember his name, but recognize him by face), I'll need new tires regardless because he was so confident that the tire depth would have been lower than 4/32 (minimum needed at the time of car return). I didn't say anything and left. On 2/15/16, I took the car to Discount Tires shop in Redmond, WA and had them measure the depth of the tire thread and they wrote it on their official company card that the tire thread depth was 5/32 for front tires and 6/32 for the rear tires. The same day I took the picture of that card and emailed it to BMW financial services via their own customer portal and stated how BMW dealership is telling a lie without even measuring the depth of the tire thread and telling me to spend $1000 approx. for brand new tires. On 2/16/16 I went to the dealership to turn in the car and Uwe Pheumer inspected the whole car for about 10 minutes or so, looked at the car from the exterior thoroughly and even measured the thread depth of the front tire with his own device and said "yes, tire looks good, it's 5/32 depth" and I told him that am leaving the card from Discount Tire in the car itself for their reference and he was ok with that. He then fraudulently made me sign on 2 places on an ipad stating that it's for 1.) Odometer rating and 2.) The fact that am returning the car today on 2/16/16 - that's it and everything else looks good and I'll get the final bill from BMW financial services regarding the disposition fee of $350, which I was already aware of as part of the leasing agreement. A couple of days later I just logged into my BMW account and saw the amount of $2360 that I owe them and I sent them a message regarding this for which they never responded - not even now. I thought they would take care of this discrepancy and I forgot about it. Yesterday (2/26/16) I saw the bill in my postal mail, after which I called BMW financial services and asked them to look into this fraud - they've asked their supervisor to call me back by Monday 2/29/16. The lady whom I spoke with recorded my conversation as required by law for debt collection and sent me the inspection report that was sent to them by the dealership in Bellevue. To my shock and surprise Uwe wrote up the report, with the $$ numbers and showed my signature at the bottom without me being even informed about it - this is a clear fraud and the dealership never gave me a pre-inspection report because as per their own policy I had the right to challenge their assessment and get the inspection done from a 3rd party - which they avoided because they would have been proven wrong on their assessment. They are trying to get me to pay so they can resell the car.
After I called the dealership again, the sales GM sent me an email stating that the tires are a mismatch - which was another lie, because neither did nor the original owner, who drove 19k miles - I even have the email from the original owner stating so. The car was originally leased in Santa Monica and despite me telling the BMW of Bellevue dealership to check with them, they wouldn't do so. Instead, they keep telling me that they are not responsible for the car they didn't lease - this is so dumb! I've leased cars before but NEVER EVER had this horrible experience! BMW is the worst brand!!

Car went in for service on 28th Jan. 14 days late it's engine stop running, drive train been complaining about this for months nothing has been done during service. Now I'm without a car which I use it for work.

I would like to bring to your attention that after giving Cedar Isle a chance to resolve my concerns on the 29th December 2015. They have had the vehicle of +- two days to diagnose the problem and after them confirming that all was good, Since then I have not heard from Cedar Isle or any Follow-up Service call neither from yourself.

I have had the car now for a month. Only to let you know that there is still a noise on the braking system and it seems to be getting worse even to an extent that when turning in reverse there is a jump or jerk. (Not sure if I am using the right terms). This was even witnessed by my whole family recently.

Not sure what next, Please refer this mater to your area manager and to advise further. I cannot accept this kind of service any further or please refer this matter to BMW SA/INTERNATIONAL to be resolved.

Regards
Niranjan Sentoo

I purchased a used 2007 BMW 525I with 96,000 km, I now have 155,000 km and have had too many problems.My electric water pump and thermostat had to be replaced,soon after the aluminum radiator so spring a leak,a new one was installed, the starter burned out at about 110,000 km, at about 130,000 km I had to have the computer rebooted,the negative battery cable ad tobereplaced, 2 coil packs were replaced.Were has the quality with BMW gone,don'tt purchased them used,it will cost you thousands. This will be my 3 rd andlaast BMW. from Delta BC, Canada

Have Bmw 335 fanbelt broke caused engine problems . Motor Ate Belt . Caused Car Not 2 Start. Caused Major Engine Issues..Bmw Defect...3rd Bmw...waiting 2 hear from Bmw corp..Alot of 335i have same Problem...I want Help ..loyal customer...twhite

Bmw sucks! My engine ceased in my 2011 535xi, I only had the car one year. Bmw left me and my kids in the cold for 5 hrs. There customers service are the worst. I have a warranty on the car, they said they aren't paying for my car. They are looking for someone to blame, and I paid for and extended warranty.

At Southpointe BMW in Sarasota, Florida. After performing some engine work I had an oil spill on my paved driveway. They said the mechanic had used a wrong washer, Corrected. I picked up my car in the evening. When I got home there was the stiffening plate with the screws laying in the trunk. They tested the car for 100 miles for leaks without the stiffening plate installed. BMW manuals say: It's PROHIBITED to drive without the stiffening plate". In the morning I opened the hood and discovered the firewall rubber and plastic detached and the parts broken just sitting on top of the engine cover. This was a second time they sent the towing truck to bring it back to the dealership. They called me to pick up my car supposedly fixed after another week and the plastic brackets for the rubber moulding were still left in there not replaced, broken with some fasteners missing. As of right now Dec 10th, 2015 the car is still in the shop. My 2012 X6 was in the shop for the unusual oil consumption for close to 3 month ( 1 week to 30 days increments ) They replaced every part but the engine block as the headquarters recommended and it's still not fixed. I assume it's not the car- it's the mechanic. I have talked to the service manager Kyle prior to the latest events and he's assured me everything was going to be taken care of properly. I spoke to the General sales manager and I've asked them to buy me extended warranty for 2 years due to the scope of work and the issues that may show up as cracked welds in the future. He's decided not to do it and made a proposal for me to trade my car in for wholesale and he would sell me his for retail- the usual practice. I have told him all of this was not my fault and I didn't intended to loose money just now on trading it. I offered he would pay me 8 thousand less than I paid for my car a year ago. He holds his position, without making any restitutions at nearly 20 thousand below what I paid them a year ago. So far they haven't asked the BMW headquarters for any financial help in this matter to possibly buy me out and looks to me I will have to go to litigation.

Poor Service from Sandton Auto BMW. Serviced my car replaced rear brake pads and disks. (1) Failed to reset service indicator light (2) A week later the Warning lights rear brake pads failed (3) Vehicle emits blue smoke. Took vehicle for emergency repairs Monday morning, I was told they need to keep the vehicle overnight. When I phoned 2pm on Tuesday for an update they haven't looked at the vehicle yet! Wednesday afternoon I was informed they need to replace an inlet hose on turbo and the vehicle will only be ready end of business Thursday - I am without a vehicle for four days because they did not do the service properly in the first place then they refuse to give a courtesy vehicle. The arrogance of Sandton Auto BMW is beyond belief.

Sold Me A Smashed Pre Owned Car Then Denied It .i Tracked Down The Previous Owner Who Gave Me Details Of The Panelbeater That Was Used . I Then Got A Report From The Panelbeaters And Contacted Bmw Rossburgh Durban .but Its A Franchise Which I Did Not Kmow And They Refusing Tohelp Me

Hassle bmw is just that, a hassle! I took my bmw there, which is where i bought it. I had issues with the windows and they returned it with all window and the sunroof open, plus the door panel in the back seat... It was in January, i had to get on the highway freezing. I went somewhere else and it took about 5 minutes to close the windows...another time i had a loaner and i used my bumber block i returned the loaner and gave them my bumber blocker and i asked them to put it in my trunck and i never saw it a

On October 24th 2015 I received an appointment on 4th of November 2015 for general service check as requested for at Automobile Bavaria in Romania Bucharest, registered plate number B 133 MAE.



I did request the vehicle to be checked completely 60k not 50k as it was, i do pay and i really want to be served, unfortunately i was not. After 2 weeks i personally payed a visit to the service, cause in my point of view was a long pending time, and i requested the status. Guess what, i waited one hour to find answers, finally, i was told that the water pump was the problem but is not available at the source in Germany.



After the bla bla, i requested the bill by mail to pay at the bank, which i did not, next day i came back again, very furious but i kept my nerves, kind of begging for my car, like i did something wrong, and payed cash. Still, on Europe and USA and other countries this model was recalled for free in order to change the water pump, however, after i payed, to get my vehicle, i checked at the same service if the water pump is available and other parts required. Guess what, it was available, payed cash and received after 4 days. On my car computer general service is required after 10k???, what did i pay? Still, do you think i will approach BMW service again, the original one as you requested, EVER? I have a choice. If premium, then treat me like one.