Bell Canada Positive Customer Service Ratings - page 3

I just wanted to say how helpful and through the serviceman was. He was cheerful, polite, and explained everything to me so clearly. I was very happy with the installation. Thank you for your service. Patricia Rodwell

employee named Jon, employee #6006497 was very helpful and was quick to resolve my problem this morning.Thank you very much.

my technician was just the best experience ive ever had with bell. ive been a customer fo 38 years and he really went above and beyond. my technicians no. is b52167 and you really should find more like him. good worker.

We changed our telephone service from Bell Canada and went with a company that had all three services, telephone, internet, and TV
for one price, which was an extremely good price.
However, we had been with Bell Canada for over 38 years, and was kind of shocked, in fact terribly shocked, when we were charged a $100.00 fee to stop your services!!
We had an 'anytime' package for the USA or Canada for a fee of $24.95 per month. There were many times I don't think we used $24.95
in long distance calls.
One thing that I feel is extremely important that your representatives speak English well, and NOT with such a strong accent, one just can't understand them!!!!

bell service for phone and internet was excellent but your billing department needs a lot of work

Just want to indicate that San B53028 Bell Tech is a good worker , courteous and brilliant . He not only fixed the problem but provided advice that was helpful. Keep up the good work San You were great

I had a simple problem. I was calling from Saint John, NB about an account I had for my son's phone in Montreal. To find the right number to call was a real challenge - very frustrating! Thinking of elderly clients it would have been a hopeless maze. Because I wasn't in Ontario or Quebec the contact difficulty seemed to be worse. Once I reached an agent in person I was very pleased with the service.

Since all the comments are negative and I, myself, have had no problems with Bell over the 6 years I have been with them, I think that perhaps this is a skewed survey, Marilyn

pLEASE STRIVE TO USE EMPLOYEES THAT CAN SPEAK GOOD ENGLISH.THIS CAN BE VERY FRUSTRATING WHEN YOU ARE TRYING TO FIND OUT INFORMATION.

I was never notified when there was a special deal on long distance charges. I found I had to call to find out. I have been able to get better rates with Eastlink

Hello,
I spoke to CSR 6043599. I was very satisfied ith the overall interaction and I appreciated the extra information he provided to me. Happy holidays
neha

Customer service operator was very helpful in recording the fact that I wanted to continue receiving a paper account invoice in the mail.

I had found that it was impossible to do this online at bell.ca/staypaper as stated in Jim Myers letter received in the mail today.

I would point out that a paper invoice in the mail is better for me and creates no unecessary extra paper - which is not the case with the online method - if it cann ever be located.

I am writing in regards to a customer service rep. named Lorenda Price. Our company had been billed for internet services at a location where we no longer maintained an office. I went through a few calls before coming upon Lorenda who immediately took the bull by the horns and addressed all concerns regarding our account. Lorenda not only took care of our problem by forwarding it to the proper investigative team but also kept me updated on the progress of the investigation. Her demeanor was extremely pleasant and courteous and I would certainly love to deal with her again if the occasion should arise.

a very positive complaint about a billing error was corected by employee 6025057.thankyou

I wish to commend Mr. Maciek (Kingston) on his excellent service. . Smiling despite heat and gridlocked traffic, efficient, resolved our problems. It is a rare event today to encounter a professional such as he. He is a credit to Bell Canada!
Work Order No. M 1749013, Tech No. 1359703

M. Prior Tele No. 6133827147.

I had occasion to contact Bell on Sunday May 9 to report a problem on our second phone line, which also serves our fax and Internet service.

I was able to speak to a knowledgeable customer service agent, who immediately booked me a service call for first thing this morning, and also 'patched' me through to the Internet technicians, who confirmed that yes, the reason our Internet was down was because of a problem with the line.

An engineer was here by 8 am this morning (May 10) discovered the problem was a cut wire, and effected a prompt temporary repair to last until permanent repairs can be undertaken.

All three individuals were pleasant, courteous and easy to deal with. The first customer service agent also took the trouble to remain on the line while I was speaking with the Internet agent, and to ensure that I fully understood what the latter was telling me.

In the days when businesses usually receive more brickbats than commendations, I just wanted to report my very positive experience and to express my thanks to all concerned.

Good Morning: Recently I asked for a line locate service to be carried out at several sites in Red Rock. I was told that due to staffing issues, retirements, holidays, etc., this service would not be possible until April 23rd. To my delight, I was then told that in fact, this date could be bumped up to the next day the 7th.

The staffing issues continued to be real, however one of the field persons was able to re-jig the schedule and was able to bump up the service call. He did this because it was a convenience to hinmself, a better fit for his employer over all and more importantly, he did so because he realised it would be a great help to the customer in having the service done earlier-thus allowing me to get the job done much sooner. That type of character is very impressive and so appreciated by myself. I'm sure others must have benefitted from this type of work ethic and plain consideration of others.

At the time of the service call he was one of two service companies carrying out the line locate work order. I was further surprised with the level of completeness of his service and forethought of checking out any other possible issues that might arise from the work I planned on carrying out. Where a Bell line was located near to the planned work site, he was carefull to caution that work had to be a meter from the buried cable etc. May I also note that his follow through and professionalism were refreshing. His counter-part from another company could have learned a great deal from your staffer.

Please express my appreciation to Randy Nummikoski for service well done and greatly appreciated.

Cam T.
Red Rock, Ontario

Hey guys whatever is ur problem there is a way to fix it and the Customer service at BELL is really good when compared to other cable service providers who doesnt even speak or respond properly... If u speak with an CSR at BELL either they try to fix the problem on the same call or they will a solution where the problem will be fixed... Im pretty much u wont call BELL canada for the same issue..