Bell Canada Positive Customer Service Ratings - page 2

I have a question: Is there any alternative to all these companies (Bell, Rogers, Shaw, Cogeco, Comwave) that are providing services for homephone, internet, TV.
I am a Bell customer for almost 40 years. Originally I had only homephone & internet with them and TV with Rogers then in 2010 I decided to get the bundle through Bell.
The service (product) is good but the billing leaves a lot to be desired. The amounts due keeps fluctuating from month to month. Last month I paid $122.97, this month it went to $161.32. And, no one at the customer level of Bell is able to explain to me satisfactorily why this is happening. I even spoke to the Loyalty dept. who is no better than the cs dept.
Is there another company out there or on the way in who can provide us with better customer service? And at a lower cost.
Thanks All.

I called Bell Support because my modem was not working and wanted to know what I can do or what can they do as most of the time I don't get signal. The East Asian guy who took my call at the Support Service does not know a squat and end up hanging up on me after an hour of waiting. Bell should check on this. I called on Jan. 9, 2014 between 7 - 8:30. I finally got somebody and his name is Sam ( and this guy is really helpful and Bell should have more of him than that East Asian guy who does not know a squat. My score below belongs to Sam

Very impressed with customer service representative Mickey Lynn. Very helpful, courteous, friendly. Helped me save a few dollars. Big pat on the back for her. Made my day a little better! Thanks!
L. McCaffrey

I've got to be honest, I hear a lot of negative comments about Bell customer service, and even about dealing with tech support.

I have been a Bell customer since 2005 with a variety of services, but in particular mobility and BellTV.

With all the times that I dealt with a service rep or an agent of any kind, I have always had superior service. I've had loyalty discounts and always a pleasant rep on the phone.

hi I just want to thank your employee Tammy C. for the wonderful service she provide me today and I hope that all your employee be like her .

bell Canada so lucky to have Tammy in the company and I hope my comment reach her and reach the bell Canada directors .



thank you Tammy



Eneim Basem thursday Nov 21 2013

Today October :07 :2013.

I had to call Bell Canada to have my service suspended, and spoke to John, it was a pleasure talking to John.

I must say Bell has improve this service,
and hope things get better for customers like me that still believe in Bell Canada.


Sincerely

Lea.

Good day.



to whom it may concern.



i spoke to jean id:



this is the second time in 30 years of being a bell customer, that i have spoken to one of your staff and she understand what i need, and not try to sell me something else.



jean should be training the staff of how to deal with bell customers.



this lady had understanding and have common sense with how hard it is to be on a fix income.



sincerely



lea.

Good Day,



To whom it may concern,



I have been a Bell Canada customer for over 20 years now, and never ever received such great service from any Agent in which,I did received from Mr. Benoit Tremblay Agent Id , The service was very professional and courteous, not to mentioned he did resolved and fixed all my problems for all 3 products I have with Bell Canada



I must say it comes with good experience, because I was very much satisfied with the help I received

Thank you again, Mr. Benoit Tremblay for your great service well done.





Alex Batson

I just had a pleasant dealing with a Bell Rep named Mike. He was courteous and very helpful. I had just returned from the states and had a cell bill for 940.00 dollars for one month. Put me on a bundle package and reduced my bill for me. I was very grateful. I am in the service business so wanted to make sure Mike gets credit for a job well done.

Sincerely,

Debbie
Thunder Bay, Ontario

Bell has been great to me. Had ridiculous billing issues with Telus, and to a lesser extent Rogers. Bell has been perfect in that regard.
Had a credit reporting issue that most companies would have told me to go to H, Bell solved it nicely and fairly.
Absolutely recommend Bell to friends. They are by no means perfect but worlds apart from the competition.

The staff at Bell are friendly and accessible, and I generally happy with the service.
I just wish they and I could figure out why I appear to be downloading much more than I actually am.

Alot of you need to just calm down. Every company has bs or bad reps answering their phones. I've been with Telus, bell and now rogers. I can honestly say I've had great experience and bad ones too. I am also in the customer service field and it's not a pretty job. Your problem is not their problem. It's the companies fault... Give these reps a slack and let them try to help you out. It's unbelievable how many companies use multiple platforms with limited abilities in each. What you think is a simple adjustment, credit or change isn't... The platforms errors out and stuff. Rogers platforms are a nightmare. So all I'm saying is calm down!

After many years of so-so internet service through Bell (modem, XP computer) and a few calls complaining about speed (I was paying for 2.5 Mbps), I recently phoned support again and believe it or not, wonderful things started happening. The online tech thoroughly checked from his end and decided that an on-site look was warranted. Two days later a Bell internet tech show up (on time!) and went through my entire phone line system (yes, I had installed most lines myself).
In about 2 hours, he installed a new junction box and filter (I no longer require those annoying line filters). To avoid dispersing the internet service among several phone lines, he used the Black/Yellow wires for the line to my computer in lieu of the usual Red/Green for the other phone lines. Great idea, I should have thought of this myself. Also, he replaced my ancient Bell speedstream modem, that I had paid for many times over at a monthly rental of $4.95, with a modern 2-wire Bell 2701 modem. As an aside, this modem has a built in wireless router that I am now using and I have retired my old router.
My internet download speed has dramatically increased to about 2.14 Mbps from the dismal .25 Mbps is was getting before. So,in 2 hours my problems were finally solved and I was entirely happy with the Bell service from start to finish. No charge as far as I know but I will be keeping a nervous eye on my bills!

You are all a bunch of whiners. I mean really! You all complain about having to pay to get out of your contract? Um, pretty sure that's normal with any company. Oh?! A two dollar paper bill fee?! Tighten your belts a little tighter, PLEASE! IT's 24 dollars a month, and it goes a long way for the trees AND polution in this beautiful country. And EVERY service provider makes mistakes, and EVERY service provider has paper bill fees, and EVERY service provider has contracts, and EVERY service provider requires ATLEAST 30 day notice (quebec exempt) for disconnection. It's a joke that you all think your lives are so hard, and that Bell is terrible at Customer Service. Those are hard working people, doing what the POLICIES allow them to. There is tons of loyalty for those whom are loyal to Bell. They can see how long you've been activate, they can see if you are a frequent caller. Bell has THE top notch service in Canada. In fact, THE ONLY service provider who does not THROTTLE their internet in Canada, and provides EVERY customer a direct line, not shared like Rogers, Videotron, etc. Yes, Bell is a little more expensive. But you pay for quality. Stop being such a bunch of whiny rude people to the customer service reps, and maybe try to be polite, and they will be polite with you? I've had nothing, but wonderful experiences with Bell, offering me promotions, with NO contract, and it's even stated in the fine print that there will be no contract applied, and every time I call I get a wonderful person on the other end. I had to call to cancel my deceased mothers account, and it took a matter of 7 minutes EXACTLY, and it was canceled for that day, and I had a confirmation email, number, and the customer service reps employee ID and name.

I spoke to young man in Costa Rica (on behalf of Bell Canada.)his name is Leo,his supervise mane is Katherine.Why I mention her name because she is a good boss, Leo inform me my Bell bill can be improve, so he explain my bill to me, and I was surprise when he said he can make it better for me. Never in my 29 years with Bell I had a first class experience like this. Not saying the other phone persons were not polite, but Leo went to the extreme to help me with my problem. Leo should be teaching what he knows, I think the knowledge is his own. Why I say that he have common sense and is smart. I hope the right person reads this comment, I have to say Bell should give Leo a promotion. All I every here about Bell Canada is bad bad, no one cares about the service people or the techniques,there are doing there best. Bell phone rate is too high but, I stay with Bell because of the tect people. Sincerely Rose.

i tried to contact bell for 2 hours using the numbers on the bill and it wasn't able to to get through until i found this number. the person I talked to was very helpful -- why doesn't bell put this number on the bill

In my view, Bell service is definitely improving.
Recently I had contact with customer service Bell (TV and Mobile).
I made some upgrades and change my plan
Each time I was very satisfied.

I have been a Bell customer for more years than I can remember..I have complained from time to time, however we all know Bell offers the most reliable and efficient service. If you have a problem,respect given is respect recieved. Any difficultys I have had,for the most part,were resolved to my complete satisfaction. I will stay with Bell.......

I wish to thank you for the excellent service I received from Madhu Muthyala xy 271
on Monday Feb.26/12. I have limited knowledge of computers and was having alot of technical problems. He spent much time talking me through all the necessary steps to solve my internet difficulties and managed to solve every quirk.His patience and friendliness was admirable.
I also spoke with Melvin xz231 for a short while and I appreciated his feedback and help.
Thanks to these wonderful employees! Your help was so appreciated.

Robin

I talked to one of your people yesterday re a small amount added to my bill, (58cents a long distance charge.) I know no one in Collingwood Ont. She took only a minute to check my calling list and to find that I had called no one in that Town. Her response was just great, no fuss at all. She said that my next bill would be reduced by the above amount. I have had a Bell Phone since 1935 and have yet to have a problem with your service. Keep up the good work. John F. Parker, 705 878-1539

I have had nothing but good service from Bell. I have the phone and wire protection and have received two phones and had them fix a jack at "no charge". I realize I am paying a monthly fee but it is still better than $100 to have them check a jack.

Also, I noticed my bill went up last month so called and they were nice enough to reduce cost on couple of items for me. I have only good things to say about Bell.

I have over 50 years of consciously dealing with Bell Canada as my dad was an employee of Bell from 1936 until 1974. I can honestly say that - until yesterday - I have NEVER had a positive experience in my dealings with that company. When my dad was sick and in his last days, I needed to get some info re benefits and stuff. DISGUSTING! We have had billing problems - service problems - you name it. They defined crappy service.

Yesterday I almost died of shock. I had lost my cell phone on the bus and was calling to block it. I got - naturally - the computer and it said the wait time was about 8 minutes - so I pressed "1" and awaited the call back. In about 4 minutes - SHOCK - I was called back and for the first time in my life I actually got not only GOOD service but FRIENDLY service. I was so shocked that I decided to actually tell people

Recently called Bell ExpressVu and Bell Internet and I must say thier customer servie is the BEST. They have always resloved my issues and always willing to help and offer promos meant for new customer only.

All the people I talked to at Bell were very helpfull.

I went to the US for a vacation in October 2011. I went there last year as well and was charged $800.00 roaming upon my return. This year I put a US plan on my phone. I was very specific with the agent and went in depth about how I did not want any added bill at all, so if I had to limit my usage I needed to know what that would look like. They assured me I would not have any issues upon returning.

My next bill was over $700.00 and the following one was $420.00. I was quite upset about that since I communicated my needs and they were not met. Also it was just before Christmas time when they wanted their first 1000.00.

I have been fighting with them about this for quite some time now. Bell did admit that they were in the wrong, but would only credit me $170.00 as that is all they are aughorized to do. I am not pleased at this point.

After making a payment arrangement on Jan 6th, 2011, my phone was cut off this morning, Jan 11th. Upon calling them they said that the arrangement was not valid as the rep did not have authorization to do tha,t and I would have to pay the entire bill before service would be restored.

I sent an email to the Executive Office at Bell this morning briefly explaining my situation and let them know I want my service restored asap along with resolution to the situation. I found the info online as I did not know where else to go.

This afternoon I received a call from a very understanding, nice woman from the Executive Office. She was very quick at calling me back. I explained the situation from the beginning, which is much more than stated here so this message isn't a book. She listed and was amazing about it. She first of all restored my phone right away, removed most of the charges and left the arrangement as stands at my request. She was going to give me more time to pay the remainder of the bill, but I didn't need it.

After two months of challenges with supervisors and different agents all seems to be taken care of.

She also gave me her direct line should I have any trouble in the future!!!! I am very pleased.

Very negative experience, but with a positive outcome after finding a department that can help me.