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Cabela's Customer Service

User Reviews, Ratings and Comments

Cabela's customer service is ranked #98 out of the 538 companies that have a CustomerServiceScoreboard.com rating with an overall score of 58.69 out of a possible 200 based upon 95 ratings. This score rates Cabela's customer service and customer support as Disappointing.

NEGATIVE Comments

78 Negative Comments out of 95 Total Comments is 82.11%.

POSITIVE Comments

17 Positive Comments out of 95 Total Comments is 17.89%.

Issue Resolution

Reachability

Cancellation

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Product Knowledge

Disappointing Overall Customer Service Rating
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  • Cabelas is a great company to deal with. They work with you to get what you want right away in a very quick timely matter. im not disagreeing that some people might not have the best experience with cabelas but im agreeing that many people arent telling the the truth about their stories and over reacting. If Cabelas is so horrible to do business with then why are they still in business? Many people do business with Cabelas becuase of their quality and superior customer service. Just becuase someone got their credit limit lowered with a credit card doesnt mean its was Cabelas fault its becuase your credit bureau score sucked......figure it out. But many people would agree thats its a great retail store to do business with. this website is just for people that had a bad experience (it happens everyones not perfect)(even just becuase everyones story was a one time deal)(everyone watch out its the end of the world) if you asked everyone that does business with cabelas you would see that more people would vote that its a better retailer then most of them out there. Enjoy life and the outdoors. Its what God created us to enjoy during our lives!

    JOHN 5/14/12 2:30PM
  • Terrible, at first I had called ahead to make sure the rifle was in stock before I drove 250 miles across state lines to the Cabela's in rapid city, they said they had 20 rifles in stock and ready to go. When I got there, there wasn't one there at all! So of course I was irritated through out my time spent there until another employee went to look again, he found one! Great, as I'm filling out the paper work, they tell me they won't do it, because my state identification card has no expiration date (State ID cards do not have Exp. dates only drivers license do) So they then refused to sell it to me. Even though I have purchased many guns in home state with no problems, this wasn't the problem. The F*** A** was giving me this look and smiling the whole time basically getting off on my crappy day. I will NEVER step foot in another Cabela's ever again. EVER! I don't care if it's the only gun store left on the planet! NEVER AGAIN!

    P!SSEDOFF 5/3/12 8:52PM
  • I canceled a boat purchase and corporate was to refund my deposit in 30 days. It has been over 60 and they will not return my call. I have filed a complaint with BBB and they won't respond to their requests either. What am I to do? I am out $1596.33!

    Kimmied9 5/1/12 9:32AM
  • I wanted to buy a $199.99 red dot scope from Cabelas, so I called them up to see if there was anyway to get them to expedite the shipping so it wouldn't take Cabelas 9+ business days to get the scope to me. When I asked about 2 day shipping, I was told I could get it for an additional $10 to get the scope by the end of the week, and $24 to get it in 2 days. It amazes me to think that even with a $200 purchase Cabelas would not expedite the shipping for free! I think that as a whole, people are going to Cabelas website because they assume that the staff is knowledgeable, and they trust the name. Big mistake people. I am pretty smart when it comes to my knowledge about guns, scopes, and such. 99.9% of the time, I know more about what I'm buying from Cabelas than the staff does. Hell, the only question I usually ask is where something is because their store in Buda Tx. is so disorganized!

    RustyBalls 4/16/12 9:59AM
  • Their "senior customer service rep" named Brittney (all of 22) answered the phone with condescension in her voice and I knew it would onnly go downhill from there. I was right. After going in circles, I decided I would be taking my business elsewhere, and boy am I glad I did!!!

    This is what I got:

    Instead of a rude rep telling me they would charge me 10 extra dollars on top of the 200 dollar price tag, to ship 3 day, I called hayneedle.com and got a rep who really cared about earning my business...matching the Walmart.com price of 160 dollars and guaranteeing delivery of 2 days!!!!! WHAT WHAT? I could not make this up!

    I WILL NEVER DO BUSINESS WITH CABELAS ONLINE AGAIN!!! I ASSURE YOU I WILL TELL EVERYONE I KNOW NOT TO AS WELL!!!!! Their CSR's stink and the price was WAY overinflated!

    hrdhabit 4/14/12 11:07AM
  • As a long time customer I was both surprised and disappointed today.
    What is going on with the East Hartford store gun library staff? My experience today made me wonder if they should just switch to having customers by appointment only? Perhaps that way the snobbery would become more justifiable.
    The manager seemed glued to his computer monitor for a good part of the day, and though not quite sure about his exact duties a little curtsy goes a long way.
    The same goes for his help, straight faced and so serious one is left to think they did not want to be there.

    Anonymous 4/6/12 6:53PM
  • We went to Cabela's at Lacey Wa. We were attemptting to buy a Heater and waited in the cashiers line for at least 10-15 minutes. We watched the cashiers in lines by very slow. We switched lines twice and finally gave up. The couple in frontt of us were buying raft equipment and the clerk didn't know what she was doing and asked for another clerk to assist, but she couldn't even answer the question. We left the heater by the cashier's counter and walked out. We were very disatisfied with your store service and will not shop there again.

    Anonymous 4/1/12 2:44PM
  • Cabela’s is full of idiots. They gave a store credit card to a thief who used my identity to scam them and he charged a debt of TWO times the credit limit on the card. How is that even possible? Then Cabela’s collection department harassed me non-stop too pay the bill and almost ruined my credit. They are incompetent jerks, stay away from them. The fraud department is arrogant and they make you jump through hoops to take care of the problem. What a bunch of losers.

    Anonymous 2/25/12 3:12PM
  • I had recently went to Cabelas to get my arrows refletched, so I went in got a sticker put on the box. I have Cabela 400 55/70 arrows, I needed them reflected, since I group them too close together and nipped the fletchings. So I handed them to the guy, I filled out my name and phone they said they would call me when they were done. I waited for a whole day, the next day I went to pick them up. They were done, but I asked why they never called. "Well we are too busy and uhhh..." He said, but I said OK and went to go pay for the fletchings. All you have to do is buy the flechings, they reflech them for free. I got into my truck pulled out a arrow and they didn't line up the vain fletch to the knock. Since i couldn't move the nock I had a problem. I went back in and asked him if he heard me say that I glued the nocks. He told me I shouldn't have glued the nock in. Excuse me, but I have read clearly and know from personal experiance (15+ years) that it is better to glue them in. I looked at the fletching jig they used...the thing had glue all over it, they were using a glue I can't even describe. Then when they did it, they had no nerve to put the odd color (vain) first to line it up...I was very ticked.I bought some more fletchings went to Bowies, sure I had to pay 3$ a arrow, but they got it done professionally. I told them what Cabelas did and the guy just said, "If you ever need these refletch, just come back here, if your a repeat customer we can take a dollar or so off. I know where I will be going to get my stuff done. Sorry, but this is the last time I'm dealing with Cabelas. They also screwed up my Newphews new bow, they didn't know how to tie a peep in or atleast paper tune a bow. I did it all myself. I'm not buying or dealing with Cabelas any more. I rather spend more at another store knowing it gets done professionally.

    Anonymous 2/24/12 3:42PM
  • I received merchandise other than described. When I tried to replace with the correct product customer service rap became frustrated and rude and told me to hold while they would ask poduct person but would not allow me to speak to them. Customer service rep became rude.

    Anonymous 2/7/12 5:19PM
  • I went to the Cabelas store in Hamburg, Pa. I have been there many of times and decided that I was going to finally use my club points to buy a handgun I got my number. I stood around 30-40 mins just to have an employee try and belittle me on my choice of handgun I wanted to buy asking well why do you want to buy that? I told him because I had 2 at home. They did not have what I wanted and when I asked if they had anything around the same size and caliber. He showed me the most expensive handgun they had and continued to try and belittle me the entire time. Skipped right over at least 3 handguns about the same as what I wanted right in the case beside the one I was looking in. I have been around guns for my entire life and I will refuse to buy a gun from Cabelas It shouldn't matter what manufacture I want don't try to sell me a gun that's 4x the price that I don't want and treat me like dirt in the process

    .357magTaurus 1/29/12 1:12AM
  • I was at the Cabela's in Glendale, AZ last week to pick up a rifle that was on sale.

    The Clerk suggested that I apply for the Cabela's credit card, so I could save $20.00 immediately if the card was approved while I waited.

    I have not been turned down for any credit card for as long as I can remember. My retirement fund has over 700K, we own our house free and clear, and only have one car payment. In addition there is saving of over 200K.

    So it came back that more time was needed to process my Cabela's credit card application. If approved, I was told the $20.00 would be placed on the card and could be used against a future purchase. Ok, I figured since I am retired now that must be the reason.

    So I get a letter today from Cabela's starting I am being declined for the credit card. I take it as an insult in a way since I have a platinum Master Card with a limit of about 20K and other cards as well.

    I really could give a crap about having a Cablela's credit card, all they did was waste my time filling out the application.

    Cabela's is the loser, since I pay off my balances now and I could have used that card to gather credits to buy things from their store, but no matter Midway and Sportsman's Warehouse have everything I need at better prices more than not.

    Jan 2012

    J

    spark 1/28/12 3:02PM
  • If Cabelas Was a REPUTABLE COMPANY, would there be this many complaints, they Bill you,, you PAY IT,, the bank Confirms payment they Keep calling,, and then if you get angry they hang up on you,, cause they are so GOOD,, well Mr, Ben Lauden thought he was something special too.

    steve d 1/23/12 9:43PM
  • There has been no resolution to my complaint about the wrong size floormats!
    It would appear that the Merchant has not been responsive and I do need this issue to be resolved!
    All Iam asking that a Return Shipping Label be issued ---but noone seems to know if the items should go back to the Merchant or Cabelas!
    My order was with Cabelas and not the Merchant and I am looking to Cabelas to make this right!!
    This issue needs to be resolved NOW!!
    Christa E.Owens

    Anonymous 1/10/12 9:29AM
  • I wanted to express my deepest dissatifation in your Post Falls location. I have been a loyal customer of Cabela's for over 20 years now. I find the location in Post Falls to be the same as an outlet store, instead of a leader of the Outdoor supplies.

    The biggest thing for me is the lack of what you call a Fly Fishing department. The staff is not concern about the needs of the customers. You also have the smallest depart that I have ever visited. Hello, your in the PNW!!!

    I have purchase a Pontoon Boat a couple years ago, and this location doesn't even provide a replacement oars for my boat, the option to accessories my boat. Call the manufactor was what I was told today by the leader of the outdoor stores.

    What Outdoorsman would want to accessories their own boat. No seats, no anchor systems, and the lack of professional fly fishing sales consultants to help you feel your a value customer.

    My wife bought me a $150.00 gift certificate for Christmas. I tried to purchase what I could. I will never return this this location. You have lost me as a customer. Your prices are higher than the compition. And who ever thought this location would meet the needs of a customer base in
    Eastern Washington and Northern Idaho should pull there head out of there ass.

    I have been to your locations in Hazelwood MO, Mitchell, SD, Owatonna, MN, and Dundee, MI. I found all these locations to be outstanding and helpful in the Sales Staff, and selection they provide.

    Oh ya, when your cashier ask you if you found everything ok, and you say no. Maybe they should mean it, or don't ask the question. It is an insult.

    I have never been so upset. It has taken me about two days to sit down and write this comment to you.

    Anonymous 1/6/12 10:09PM
  • On December 11, I ordered Cabela's Big Game Hunter for Wii using their website. On Dec. 12, I was notified to call customer service because my Visa transaction didn't go through. I called and the representative took the card information and re-submitted and said it was authorized and to expect the game in 3-5 days. I received the same email notification on 12/17 so called again and went through the same thing with the customer service rep. I was told to, "not feel bad as you're not the only person having this problem." Same story and everything was supposedly fixed and she said I shouldn't have any problem getting the game by 12/24. It's 12/26 and still hasn't arrived so I canceled the order. Turns out they never shipped the game as they are still waiting on authorization on the visa card. I'm not sure what is going on at this company but I wish I never had to do busines with them again. Unfortunately, half the cost of the game was paid through the remainder of a giftcard (and they are refunding that part) so I still need to buy something there.

    Big Game Hunter 12/26/11 5:27PM
  • okay love to order from Cabelas Products on a whole are great . the problem is the customer service. I understand its not the fault of the individuals in the department and that Cabelas, who ever that is, is the problem. Knowing this, PLEASE CABELAS get your act together. I bought a great waterfowl coat that was on sale for Christmas. It was shipped along with $400.00 worth of items. WRONG address. reship to the correct address but this time items could not be shipped because they were out of the sale items. HEY WAIT!!!! is this my fault. How about some compensation instead of a" SORRY". why not a rain check at the sale price when item is restocked or an item close to the sale item shipped instead. BECAUSE OF THIS and the lack of contact via email MY SON HAS NO HUNTING COAT FOR CHRISTMAS! Now what? hey guys and girls lets order from Max PrarieWing or Rogers someone else other then Cabelas. Product is just as good and they will work with you. I know this for a fact. Sorry to see you go Cabelas.

    WHO IS THIS 12/22/11 6:44AM
  • RE: Nebraska LaVista store
    I spent a good 45 minutes or so in your store, going to shop for my husband's Christmas gift. I was going to look at tools and knives, and some auto supplies. First, the greeter interrupted my phone conversation as I was coming in, to try to sell me a Club card. If someone is on their cell phone upon entering the store, the greeter should not interrupt. Actually, I was asking my husband if he'd like anything from Cabela's at that time. I wandered around trying to find knives, tools and auto things. I was in about every department. Several employees walked past me, not busy, wouldn't give eye contact or pause to ask me if I needed anything. I had to follow one around and finally got him, but not so much as a smile and he never actually stopped, kept right on going as he told me where to find knives. Spending a fair amount of time debating what to buy and hoping for input, no one came to that department, nor could I find anyone to help. So I didn't purchase the expensive items I wanted. At checkout, the registers were down and could only take cash. I had to put some items back because debit cards wouldn't work. At least the cashier was nice. Other than that, this shopping expedition (which I drove clear across town for), was a waste. I could have gotten my few items at Walmart with better service and much less hassle. I see the Google reviews on this store are too great either. Even though Bass Pro Shops are a further drive, I think the service there is much better.

    THIS WAS THE AUTO REPLY TO MY CONCERNS:
    Dear Customer:

    Thank you for taking the time and effort to let us know. We appreciate the comment.
    If we can further assist please let us know.
    Thank you for visiting cabelas.com. Have a Merry Christmas and Happy Holidays!
    Sincerely,
    Mitzi
    Customer Service

    Won't be shopping at Cabela's again, they lost out on a sale of over $150. Seems no one there cares about the customer, unless they try to shove their Club card in your face. No thanks.

    Annoyed Customer 12/16/11 10:27AM
  • ABOUT CABELAS CLUB VISA...I'm not entirely sure if this is totally Cabelas but i feel strongly enough to come online, find this site and try and warn others. If you for some reason, maybe to get a discount get a cabelas club visa, get one, get your discount and then cut it up and throw it in the trash.Really. Cabelas site is constantly down, their VISA site is constantly down, they cannot be reached after such and such hrs even in this day in age where theyre holding your precious info and life information. If you choose to, like myself, write them an email you will find, like myself, that you get no response and it doesnt matter if you write more. I have had such a horrid time trying to check my balance so i'm not going over etc and its made far too hard, furthermore...many many and many times purchases arent posted that day, the next day, that week, or even the next week so how the hell are you supposed to know what your bill will be that month or how much credit you have left??? there are more issues as well i'm forgetting simply because i had to type all these down but like i said, if you absolutely have to get it, go ahead with it and after your purchase hand it to the cashier, watch her cut it up and tell her to throw it away!

    Anonymous 11/10/11 1:25AM
  • Recently went on a hunting trip, to South Carolina and was trying to purchase a out of state hunting license from Walmart at Exit 57 of I-95 and was denied twice by the credit card company. I called home and they said that they had called my home to ask questions and started asking questions to my wife, and would not answer her questions to her. I called my wife and asked her what was going on and she gave me a 1-800 NR to call. I did and the person on the other end asked me for my personal security information RE the Credit card and asked me alot of questions that need not be answered such as how long was I going to be in SC and when was I coming back. of which was none of their business, and that the next time I go out of state I should contact the credit card company before I leave. This is CRAP!I have been with the Cabelas Visa Credit Card company for several years, and I have never been embarrased in front of my friends as I was the 25th of October 2011, I had just used the credit card at a Motel Super 8 45 minutes before this SNAFU. I am seriously considering dropping this credit card and getting a Bass Pro Shop Credit Card. Please explain just what the heck is going on????? I do understand Security of credit card theft, but this was far beyond that this smelled of harrasment, I let the person on the phone know my feelings,and will not be tollerated I am sure anyone. If this is the way Cabelas rolls then I will ensure that all the personnel I know understand this and they take their business elsewhere.

    Anonymous 11/2/11 7:31AM
  • I placed an order online and I have been getting a phone call everyday for two weeks saying my order is on the way to the store. I wish they would stop calling me until the order is in!

    RJP handyman 10/27/11 9:03AM
  • Ordered a ground blind earlier this year. Finally set it up for deer season and found out half the interior wasnn't coated as advertised. Then found out the zipper wouldn't close. contacted Cabelas service dept. in KC was told that thier warranty was for only 90 days. now after spending $130
    all Ive got is a piece of crap. This is the
    end of my doing bussiness with these As-----
    Burt O

    Burt O 10/23/11 6:06PM
  • Wow... Terrible Service and no apology

    They will keep adding to your back order indefinitely with no explanation nor an apology. They did not tell me that after the end of my two weeks back order time that they were adding an additional 4 weeks to that time and then who knows what else. Is definitely not worth it. I was only saving about $10 by buying from them. I would never recommend them to anyone. The online customer service is useless as well. What a waste of my time. Buyer beware i should have checked reviews before ordering from them.

    DiscoverBocas 10/10/11 11:27AM
  • Cabela's is the most uncaring company I have ever dealt with. My husband passed away and they have no compassion for me his widow. I did not apply for a credit card,my deceased husband did,but they are treating me horribly about his account. They don't care if you have just lost your husband. They don't believe anything you say. Don't do business with them.

    Anonymous 9/21/11 7:51AM
  • yesterday, 9/18/11, i traveled 100 miles to the glendale store with the intentions of purchasing one of the storm-damaged pontoon boats-- the one without the motor as i have a 90 hp mercury. another customer and i stood around the show room for 15 or 20 minutes while the salesman was bsing with 2 other people. I heard them laughing about trying to drink beer in 12 foot waves. i went to the customer service and borrowed a pen and paper and went outside and wrote the full description of the boat and assesories and went back in and asked the salesman if there was someone to help me. he replied"im helping these 2 gentlemen buy a boat". these 2 gents were no more buying a boat than i was buying an airplane. I went to my car and as i was leaving i saw these 2 gents leaving with their wives who had shopping bags. i have always been impressed with the help at your store as far back as 1988 when i was in laramie,wyo and i traveled to the sidney, nebr store ---also in the rapid city, s.d. store and numerous times here in az. the thing is ill remember how i was treated the last time i was at cabelas.
    keith campbell card#4300230022333407 member since2000.

    Anonymous 9/19/11 10:55AM
  • Cabela's Market's themselve's and the Cabelas card. (phishing for accounts). You are Accepted, you make purchase's have a good standing with making your payments on time.,, then they run a credit check, your credit score is Below 720 Even by 1 (one) point, your account is closed, and you loose the accumulated points.. !!

    Is this DECEPTIVE MARKETING PRACTICE'S or worse !,, and I won't say what worse is, but we all know our soldiers are fighting for the freedom against, "worse"

    BanCabelas 9/9/11 7:22PM
  • I lost my credit card on Labor Day. I called the Visa center immediately using the number on my statement. After getting an automated message, I clicked 4 for lost or stolen card. Another automated messageindicated I would be connected toa person but all they could do is cancel the card. If I wanted more information, to click 1. I was never connected to anything and the call eventually went dead. Tried it a couple of times with same results so I tried it without clicking 1. It took me to another autmated message which said my transaction couldn't be processed. I found a 1-800 number on my statement and was told the bank is closed today (Labor Day) so they can't process my request. If anyone finds the card I hope they have fun stimulating the economy. And to think I didn't let it expire when I had the chance.

    Gary T 9/5/11 1:27PM
  • I Have been buying from your stores since I was hunting fishing camping and when I did counctruction I purshed your clothes to keep my men's feet hands and the rest of there body warm then i started buying for my son I went on line last night to buy a pair of work boots because I did not have time since the storm last friday to go to 1 of your stores I picked a pair of Roughneck boots out that were $79.99 and got a knock on my door so I printed it out and when I went to place the order today they were $109.00 not happy about that Mark Schomaker

    markymed@msn.com 9/2/11 5:00PM
  • Ordered Old Smokey 18 inch grill on Tuesday called customer service because it had not shipped on Thursday they informed me that it was on the UPS truck they said they couldn't cancel because it was on truck and that I would see a status change as soon as UPS scanned it. Called the next Tuesday because status was still in "In Progress" and this time they said it was being packed in the Warehouse, I informed them of the call on Thursday and again asked them to cancel they said they did not know if they could catch it in time since it was being packed in the warehouse, next day Wednesday I recv'd message that it shipped, however the tracking number they gave me doesn't show up in the UPS system. If/when order arrives it will go right back just out of principal. They charge 8.95 for shipping and you get nothing.

    Anonymous 9/1/11 6:32AM
  • I had purchased a Plano Rifle case along with a Queen size inflatable bed, both these products turned out to be defective. The sad part is that this was supposed to be a gift. I got intouch with Cabelas over chat and then sent them pictures of the defective products. They offered me a refund / replacement. I preferred the replacement, however to my surprise, the response they gave me is that the refund has already been given and they cannot send me the replacement. If required, i had to shop again.

    My repeated attempts failed to explain to the customer service team, that i will be loosing on the amount of custom duty i paid here in India and that they must send me a replacement.

    Whats shocking is that they conveniently chose to avoid chat interactions to my id, and when i enquired about this through the emai, they chose not answer it.

    I guess, every one at Cabelas is in high spirits celebrating the 50th years. But they really messed up badly in my case.

    I have given up! and finally put this review

    vishal 8/24/11 12:07PM
  • We just returned from the Prarie De Chein store. We waited for over one hour for them to get a crossbow from the back and set it up for me to shoot. The first person disapeared, forty-five minutes later the second person disapeared, fifteen minutes later a third person asked if we had ben waited on, we told them to forget it, we would go somewhere eles where they were more willing to help. This is not the first time we have had this problem, but the first time we walked out.

    Donna 8/19/11 5:56PM
  • I had a problem with some points being submitted to my account. I signed up for some protection plan and in doing so I would receive 1,000 bonus points equivalent to $10. They just kept telling me it will be on the next billing cycle. Once it came time for the next billing cycle still no points. I complained to atleast 3 different representatives and 1 supervisor. The supervisor even told me she was submitting something that would get my points into my account within 48 hours. It's been 3 months since I signed up and 3 weeks since I talked to that supervisor. THEY DO NOT KNOW WHAT THEY ARE DOING. AND, THEY CANNOT HELP RESOLVE YOUR PROBLEM. Cabelas shouldn't even have a customer service line because they cannot help you.

    Anonymous 8/11/11 12:59AM
  • I received a Cabelas charge card and paid the balance in full most every month. After a couple years Cabelas sends me a letter stating, the card will expire and will not be renewed. Cabelas even cancelled the 8,000 points I had. I placed many calls, sat on hold numerous hours just to get the all time favorite response of "i dont know"....What the *&^%*?! After nearly a year of persistant calls I got nowhere. Neither I,my family or my friends will ever shop Cabelas again.

    Anonymous 7/9/11 12:35PM
  • Don't sign up for a Cabela's charge account unless you like spending time on the phone trying to convince them you paid your bill. Recently a family member paid his bill online only to have Cabela's send him a statement with a late charge stating the bill was not paid. He and I spent so much time trying to clear this up and yet still don't have it resolved. His bank says it was paid and Cabela's says it was not. They now want his bank to fax them a confirmation letter. This is their policy. I have never had such an experience with any credit card. I and my family will sever all ties with Cabela's as a result and let all friends and family know to stay clear of them. It seems their process is flawed and they are making the customer clear it up with lots of stress. What is a customer service dept. for if they can't solve the problem quickly and efficiently.

    Anonymous 5/8/11 2:50PM
  • i got a credit line of $2,500.00 , after 1 year the cut it of to $500.00---the reason is i had always paid in full the monthly balance , therefore according to Cabela's team i am not a good client for the business .

    fanel 5/8/11 2:46PM
  • The South Portland, Maine Store It sounds as though I am not the only one with problems. I am so upset at Cabella's right now, I purchased a fish finder for my son for Christmas. When he went to pick it up however, they said it had not come in yet, and didn't know when it would arrive. I Afetr 3 times of the same story, I called the manager to see if he could exchnage it for a different one since it had been so long in them getting one. He said they don't carry all the items from all the Cabellas, if but my son wanted to go in and speak with him, he could pick out a different one of a comparible price, I thought this was great. I sent my sone back inh because I live 2.5 hours away, when My sone went in 3 times, they gave him attitude and even when bhe spoke to the manager, he gave him a hard time and told him, I was never charged for the fishfinder, I was and had a reciept, but when I printed it off I gave it to me son as a Christmas present so he could go and pick it up. To this day today the day before mothers day, he went back in to speak with them to see if he got the fish finder in yet, they said I never paid for it and did it online. I did go back and check my account, and have to pay extra money for them to go back and check back so far. I am appalled and will never purchase anything from them again. I hope this doesn't happen to anyone else, I feel like my son has gone through hell with Cabella's and I know I am one mom that is so embarrased that I gave my son a Christmas present that he never got, and really wanted. Don't buy from this outfit, they will rip you off. I have tried everything, the manager was nice, Jim Allen from the store in South Portland to me on the phone but apparently not in person with my son. I had always heard good things about Cabella's, WRONG!!!!!!!!!!!

    BB6emry 5/7/11 10:01AM
  • I have been ordering from Cabelas for over 5 years and then they update their software and will no longer accept my address. I have been emailing and calling them about this since November 2010 and still no resolution, they say the "IT" people are looking into it. I say let's take all our business to Basspro or someone else. I have bought over $ 4,000 from Basspro since. What ever happened to the old Cabelas that used to care about customers?

    Brian 3/17/11 7:38PM
  • Before Christmas I order $150.00 worth of cuddle wraps. I was told they were the longer ones and they were on sale. When receing them they were the shorter length ones. The lady in customer service took the order and I can't get as much as an apology from her. Did she have to send the shorter ones or call me and tell me she made a mistake and they didn'n have the one I wanted. Sounds like a small thing unless everyone that receives them are over six feet tall. their ad changed on the web site after my bring it to their attention.

    Anonymous 3/17/11 5:59AM
  • If you've never tried to "Special Order" a gun that's out of stock at your Cabels's..DON'T EVEN TRY ! Kansas City store special gun order guy , Mike takes the cake for worst customer service hands down. First, I guess he's always at lunch because you can only get his answering machine. Won't return calls. Weeks later when you finally call enough times you might get him. But watch out, this guy could care less about your order. You might think you have a gun on way, but surprise! No dice. Do yourselves a favor, whenever your store or the website is out of stock, just assume you'll be shopping somewhere else. Much less frustrating. Like others on this complaint board I was trying to buy a gift. You'd think 2 months would be plenty of time for even an idiot to get your order placed, well, not if you shop Cabela's.

    jhartsky 3/10/11 10:10PM
  • I ordered a bow for my grandson from cabelas on Feb.2,2011. On March 3,2011 I noticed an additional charge on my visa account. When I called to inquire I was informed that due to a computer problem I was not charged the proper amount.Instead of contacting me to correct this problem they took it upon themselves to just go back into my personal account and take the funds. Without even noyifying me of their intent.I would like for them to come here and to tell this boy why we had to send his bow back. I will not stand by and watch them just take my money out of my personal account without even showing me the common courtesy of a notification of their intent.I will gladly return the equipment and pay a higher price to their competitor than to let them think they can just go into my account and take money any time they want!!!!

    cornhunter 3/10/11 9:15PM
  • They did not charge sales tax on my order. Then the following month I show a charge and assume it's fraud. Nope it's just Calela's trying to collect their tax money without notifying me. They say they can do this because even though the computer didn't do it earlier I authorized them to do it. They refused to do anything about it even though I spent more in bank fees thinking it was fraud. The supervisor told me "I won't go back and forth with you on this because we had the right to do it" REALLY?!?!? all I was asking for was some notice so I would know who it is. Last time I buy anything there.

    Anonymous 3/9/11 6:51AM
  • After returning an item (they received on 3 Feb) that did NOT work I was told it would be approximately 1 week to turn around the refund. After 1 week I called and was told it would take 2 weeks from the time they received it, I waited almost 3weeks and called again Then I was told Approximately 4 weeks and to call back after 6 Weeks, IF I had not heard anything???. When I Voiced my displeasure (I was not rude in any way)The response I got was " I said call back After the 2nd week in March" at which I said If I didn't get a good answer then, my next call would be to the BBB. To that she just repeated CALL back after the 2nd week in March. cabela is done in my book and I will tell everyone that will listen to go anywhere else if they want a good deal.

    Casper00 2/23/11 2:31PM
  • Ordered Meindl boots that were regularly $299 and they were on sale for $199 and as the website stated they were "backorderable". Ok I didn't need them now anyway. 6 weeks later I get an email saying that they are refunding my money and the boots will no longer be available. What kind of BS is that? I then go to the Hamburg store to try and spend the same $200 gift card that I tried to buy the boots with. I'm on the way to our weekend mountain retreat and stop by to see if I can find something in the Bargain Cave and buy a .22 Cricket for my daughter to use at the range over the weekend so, I take a number(43) and they are on (23) so I figure I'll walk around for an hour and then pick up the gun. My turn finally comes and I complete all the paperwork, they then tell me that it should be no longer than a 1/2 hour to clear the paperwork and receive the gun. I go to the counter a 1/2 hour later and they tell me I'm number 15 in line for a background check and it'll be another 2-3 hours before I can complete the purchase....WHAT? Are you freaking kidding me? Forget it...I walked out the door. There was a guy in line who purchased three guns and they told him it would be 2-3 hours before they could check him out. I thought he was going to go postal on the clerk. He too said "F" it, give me my license back. I'm surprised that the clerks at the gun counter don't work behind bullet proof glass because, it's just a matter of time before some idiot goes postal in that store. I've been trying to spend a $200 gift certificate for the last three months and I still go home with $100 of it and no gun. I called Cabelas today and requested that they never send me any correspondence or catalogas ever again......I'M DONE WITH THEM!


    Spartacus 2/22/11 1:18PM
  • I placed a large order over Christmas using the rewards card. This included a 10x points bonus for the purchase. Sounds pretty good.... or so I thought... So I entered the code at checkout and kept looking for my bonus points to get added to my balance. Three weeks went by and no bonus, so I called customer service and was told that "the coupon code didn't get activated at check-out, give her two weeks and she will set it straight" Ok two weeks later.... she made it better but not by 10x only by 4x points. Called again and now the rep says "they never offered a 10x coupon for rewards and that they won't honor any change"!!! What?? So she is saying not only am I a liar but the other rep who admitted to the 10x coupon is also a liar. I don't lie and this infuriates me. I have to say I have never had a problem with Cabelas before this but DONT CALL ME A LIAR!!

    Anyone else ever have a problem with the rewards card being honored??

    Anonymous 2/7/11 11:45AM
  • Cabelas customer service stinks. It is about the same as a canned message. I placed an order #602374323 on December 9 with a four week delivery. Today is February 4. You do the math. I still haven't received my order. Contacted customer service four times and all I get is excuses and no results.

    It is a large order almost $500.00. You would think Cabelas would value such an order. The customer service reps keep saying that it is coming from another company and there is nothing they can do about it. I tell them I didn't order it from another company I ordered it from Cabelas and they should be aggressive and take responsiblity for it. But all I get is that they contacted the other company and they can't ship it. Why doesn't Cabelas take responsilility for an order placed with them.

    After 8 weeks I still don't know when I am going to get my order. I will wait one more week and then am going to cancel the order. Last order I will place with Cabelas and am telling all my friends and family not order anything from Cabelas. Cabelas could save money by getting rid of their customer service because they are worthless.

    Lynn Hospelhorn 2/4/11 11:35AM
  • I am SO frustrated. We had a Cabelas Visa forever. Never ever had a problem with the account. Last June they reported, what they thought, was a fraud. transaction. They immed. closed the account and transfered it to a new account. We have yet to receive the new cards. Additionally, we have yet to received access to the $1,300 plus points we accumulated. Had anyone had this happed? If so how did you get it resolved?

    Deb 2/2/11 2:34PM
  • I bought some hunting pants and a jacket and 9 days later they went on sale for 60 dollars less. I called to ask if I could get a refund. The man on the phone said customer service was closed and to call back later. When I did they said they could not because it was 10 days. I sent tem an e-mail and I never even got a response. I won't buy from Cabela's any more because their customer service sucks.

    ray 1/29/11 1:08PM
  • Got some gift cards for christmas and used them on an order. Part of the order was originally on back-order. It was cancelled about a week later. It has been over 3 weeks now and I'm still waiting on refund to my gift cards and club points despite contacting them numerous times. I've been told it's a computer upgrade and will take some time but this seems to have been a problem with others since nov. of 2010.

    Anonymous 1/27/11 5:59PM
  • I completed an internet order on 11-13-2010. Don't laugh I think including the year is important. I was told that there would be a three week delay. I was O.K. with that. They missed delivery by Christmass. I was not O.K. with that.

    I have contacted Customer Support three times. Once by telephone and twice by internet chat. I have been given two new "tentative" ship dates. Both are long past. Not once have I been told the reason for the delay, only speculation.

    It appears that Customer Support does not have access to actual real time information nor do they have the authority to offer concessions. In short they cannot or will not do anything for you.

    Larry 1/27/11 2:15PM
  • I have had a product on back order for over a month. Every time I call customer service they tell me to call back in a couple days to check stock. When I try to email Cabelas the link to customer service on the site does not work. Unfortunatley, I got Cabelas gift cards for Christmas to purchase my product. Otherwise I would just purchase it from any number of the other web retailers out there that do in fact have my product in stock. No one from Cabelas Customer Service has contacted me to let me know there is an extended wait for this product.

    tjbomb 1/20/11 9:15AM
  • Ordered a Zeiss scope online because at the time they ran a 12 month no intereset/no payment special. They called a month later looking for payment and when I mentioned the special they said it didn't apply to my order. They would not resolve it so I sent it back and have yet to be credited for it. Would never deal with them again, too much hassle.

    Eriepa 1/20/11 8:06AM
  • oredered online, got 12 calls saying it was enroute. finally went to store & it was there,(after 40 minutes searching)
    no explanation for the 12 phone calls we got. no explanation for phone call we didn't get, saying it was in.

    screwed again 1/16/11 2:10PM
  • I was a loyal cabelas customer for many years i usally spent 2000 to 4000 a year. they decided to jerk me around on a 300 dollar return then to days later on another defective item. I will never spend a dime with them again.

    bgh1258 12/30/10 9:17PM
  • I WAS SHOCKED AT LARGE NUMBER OF CUSTOMER SERVICE COMPLAINTS YOU HAVE BUT, BASRD ON MY COMPLAINTS WHICH YOU HAVE FAILED TO CORRECT I WAS APPALLED TO SEE SO MANY OTHER COMPLAINTS FILED ON THE INYERNET I AM A LIFE MEMBER OF NRA AND NORTH AMERICAN HUNTING CLUB AND MYSELF AND FRIENDS AND RELATIVES HAVE SPENT THOUSNDS IN THE PAST I HAVE CALLED 3 TIMES AND GETB NOTHING BUT UNMITIGATED B.S. ANSWERS IT IS WAKEUP TIME YOUR ACTIONS ARE UNCOUTH !!! YPUR CUSTOMER SERVICE REPS WORDS/PROMISES ARE NO GOOD !!!

    JACK CLINE 12/27/10 5:31PM
  • I recently received your,"Same as employee discout," sales coupon. Somehow it got misplaced when discarding christmas wrappings, etc. I went to the Glenndale, Az., location this day to continue more shopping and take advantage of your sale. On arrival the two employees at the entrance didn't know if you were even having a sale. Great management. They summons another floor manager who refuse to be of any assistance to me relative to issue. I ask if he would check your computer and see if he could provide me with a replacement coupon. All he would say is, "I can't". I tried three times and got the same results.(none) I think I've purchased around ten firearms, perhap twelve, from this location, including three during this month along witha fly fishing outfit. I just want to know how to return these firearms and recieve my refund. I can spend my money at Bass Proshop, Sportsman warehouse, etc and I've discouvered, I can purchase the same items for less money then your sale. I do a lot of hunting and fishing and I don't have to spend my money with Cabela's. From this day forward, I will not go into another Cabela's. You have my email address and I insist on returning these items. Please remove me from your computer system, in that I'm no longer interested in spending my money with your company.

    Eugene E. Huneycutt 12/27/10 4:26PM
  • After I placed an order online for $1400, and having my credit card charged, Cabela's didn't ship. All I got was an email saying my card was declined. What? Turns out, they didn't include sales tax in the order, and tried the whole amount (PLUS TAX) on my card again. The customer service to resolve this issue is a joke. No one would help get the product shipped to me, and the balance on my card was taken up by the inital charge! A week later, the funds were released, and I'm purchasing from another company... but no longer in time for Christmas.

    Anon. 12/22/10 11:54AM
  • Had a problem with Cabelas VISA. Got a note in the mail today from my cable co. I have my account set up to pay automatic each month from my VISA. My card had been declined and now I owed the cable company an extra $25 on top of my normal fee due to the decline.
    I get on the phone with Cabelas to resolve the issue. Find out Cabelas put my card on hold. Why, I asked? Because I tried to buy something online and they couldnt talk to me to confirm it was me. Fifteen days later the cable co tells me my card is on hold, not they people at Cabelas. They call you once, no mail, no follow up calls. The bill I've had drawn on this card for litterly years is declined but its my fault for not knowing my card was on hold.
    Tough cookies on the extra fee by the way. It not our fault, we called you.
    The punchline is I had a credit balance on my account for more than the monthly draw was. They were nice enough to send it to me when I closed my account because nobody would help with the declined fee.

    Anonymous 12/20/10 8:08PM
  • i've been on hold too many times,my order was short 2 items can't speak to rep because their to over worked ha ha.

    depresed 12/19/10 4:46AM
  • Worst customer service I have ever seen. If the employees see a customer they scatter like roaches when a light is turned on.

    Anonymous 12/17/10 12:07PM
  • Rude, obnoxious, condescending, inflamming, poorly trained, and slow are the best words to describe Cabelas' Customer Service. How they stay in business is beyond me??? I knew more than they did about my purchase, where it was, and why it was three months late being shipped.

    thefalcon 12/16/10 5:35PM
  • The place is a joke!!! Everytime I deal with them it's the same thing... No one knows anything and always tells me they will call back and they never do. I have had multiple disappointments with them and will take my business elsewhere.. Also some of the rudest people I have ever talked to in my life.. I'm done with Cabela's after all the thousands Ive spent.

    bo hntr 12/14/10 10:54AM
  • Well I made my 1st trip to the E. Hartford CT store today and was appalled at the poor attitudes and horrible service at their customer service return desk. No one seemed happy to be working there at all and of course I got the clerk with the biggest chip on her shoulder....no greeting, no eye contact and seemingly hated her job. I was exchanging a coat and had to walk to the back of the store twice to get another coat with a price tag on it since the once I selected didn't have one. No thanks yous, no I am sorry to put you through this...just a bad attitude. At one point the clerk asked an associate to check the price but it was obvious he had no interest in excerting the energy to walk to the back of the store. IT WAS A VERY DISSAPOINTING EXPERIENCE!! I was observing how other clerks dealt with their customers and the attitudes weren't much different. That store needs an infusion of what good customer service is all about. The other issue that was amazing was in the footwear dept - no one to be seen anywhere for service. It was at least 20 mins' or so before someone appeared and by that time my husband had measured my feet and helped me with my selections - I guess it's supposed to be a self service operation but when you are asking premium prices for sneakers you should expect some level of personalized customer service, no? It was amazing that this occured in prime holiday shopping season. So, I never plan to step foot in that store again. You can find the same products in smaller retai operations in CT where your business really means something to them.

    intheknow 12/13/10 6:13PM
  • I just received an order from Cabela's that I had purchased as a gift. The box came with the name of the item all over the box, so since I was working yesterday and my husband was home, he knows what was in the box-no surprise at this point. Please, if you are ordering a gift, ask them to place it in a box that doesn't reflect what the item is in the box. I didn't check the gift box while ordering because I didn't want to pay for wrapping-big mistake on my part. This is the first time that I ordered from Cabela's and I'm sorry to say that the item is great, but the customer service was not what I expected.

    Anonymous 12/11/10 7:39AM
  • VERY DISAPPOINTED IN THEIR CUSTOMER SERVICE!
    POOR SERVICE!
    I originally placed an order through their website on Oct. 15th, I received one item out of six, the other five were on backorder, (which did not show on the order.)After receiving the one item, which the quality was not what I expected, I called on Nov. 2nd, spoke to a Beverly, and canceled the rest of the order. Dec. 1st, I was sent a notification by my credit card co. showing Cabelas was charging my card for items I thought were canceled. Called cust. service and was cutoff while speaking with Jeff. Called back and spoke to Barb, she told me it would be taken care of. Dec.2nd, I get an email from Cabelas stating the order was shipped. I will now have to return the items and hopefully have my card credited....

    Anonymous 12/2/10 11:33AM
  • Bought a Zapstick taser for protection and peace of mind. Less than 6 months later, it stopped working. Originally told Cabelas would send a replacement, then told they wouldn't. They told me to contact the manufacturer. Spoke to 2 telephone reps. One of the 2 was friendly, courteous, and apologetic, but gave me incorrect info. The 2nd of the 2 was the complete opposite -- rude, unfriendly, in a rush to end the call. I then attempted to complain through the website's online chat, but that rep was also rude and quick to end the conversation. Advised me to contact the manufacturer. When I state that Cabelas would not stand behind the product, his reponse was "Correct". I WAS a long-time customer, but no more. Cabelas just officially lost several hundred dollars worth of Christmas presents I was waiting to order.... I'll take my business to Bass Pro.

    tcfly 11/29/10 10:16AM
  • Not sure what has happened at Cabelas lately. Possibly has something to do with their new website and its lack of functionality. Prior to the rollout of their new website, when you placed an order you received an email confirmation. Latest order in mid-October, no email order confirmation. Ended up returning item. UPS delivered over a week ago to Cabelas, no updates on my order page. A buddy has been waiting for weeks for a credit on his Cabelas credit card for an item he returned. Cabelas USED to be very quick with shipping and returns...no longer. I'm guessing they got a bargain price on web design from overseas and it is seriously lacking in functionality. Once I use up my gift cards from Cabelas, my 20+ year customer status with them will be done. If they continue down their current path it won't be long until Dick Cabela is back at his kitchen table packaging flys. Gander Mountain will get my new orders and we'll see how they treat their customers.

    paflatlander 11/24/10 8:58PM
  • Well it's been another disappointing encounter with Cabela's. In 2008 i got a pair of Cabela's brand waders for a christmas gift and after about 10 or 12 uses the boot crack across the top. i spent $60.00 to drive to the Reno, NV. store and exchanged them for a new pair in Dec-Jan of 2009. I used the second pair about 9 or 10 times and the boot cracked across the top again.

    This time i spent $17.96 to ship the waders back and they sent me a (in store) check for $159.99 when the waders are $199.99.

    I called customer service and asked why i was shorted and she said it was what the person had paid for the waders. I do not know how they can determine that when they don't know who bought them. I never even took any paperwork in at the time of the first exchange. Maybe that was the price of the waders at the time of the first exchange?

    After paying out the $60.00 for fuel, $17.96 for shipping and them shorting me $40.00, they are eating up my gift pretty quick! I have shopped at Cabela's since 1988 and i think that has just ended.


    Jerome

    Honkerhunter 11/22/10 1:54PM
  • Good morning,
    I received an improper shipment on 11-17-10.
    I called that evening and talked with a rep named Phil, whom, after a while, was able to was able to correct the error. I was then connected to customer service, a woman named, I believe, Donnell, and was told that the original shipping costs would be refunded and that the correct part would be shipped "overnight" so that I may receive it before leaving on a hunting trip for that weekend. This was supposed to be shipped out on 11-18-10 and possibly arrive on 11-19-10. I did not receive the order on 11-19-10, nor did I receive it on 11-20-10.
    I, on the other hand, complied with my part of the process and shipped the incorrect part back to Cabelas on 11-18-10 utilizing the return labeling with UPS.
    This is the second time that Cabelas has incorrectly sent me the Patternmaster choke I've requested. The initial process concluded that Cabelas could not supply me with the correct part and I eventually contacted Patternmaster to obtain the correct choke. Cabelas needs to research this department to a greater extent. Talk to Phil regarding this matter. He was very helpful although it took him considerable time to complete the process.
    Normally, Cabelas is very good at supplying the material I ordered. I'm disturbed that I was told one story and have still not received the item.
    Please respond at 'gwlpt@yahoo.com'
    Gary Lawrence.

    Anonymous 11/22/10 8:13AM
  • I tried using the live chat. That ended up with 20 minutes of wating. Then tried emailing only to find out that their server is being updated and they are not recieving email. Called customer service to discuss a duplication in my orders only to wait 24 minutes to talk to a clueless representative that directed me to "someone that could help"
    I waited another 20 minutes only to find that the someone never came on the line.
    Won't bother with them any further. I'm done doing business with Cabela's. They used to be great to do business with. Not any longer. Someone in management either doesn't care or is as clueless as the customer rep I tried to talk with.

    Ronaldgt 11/17/10 6:50AM
  • I am a little mad that I have spent 32 minutes waiting for the "next available service representative" over the course of 6 calls. I am a busy person too, or is it that Cabelas has way too many customer service problems and not enough people working them?

    Coach 11/16/10 8:45PM
  • I ordered two things online and it charged me twice and I called to see how long it will take to fix it and each week i call they keep adding a week on. Then i called managemrnt and they said it would take a month to refund the money back in my account. My advice NEVER ORDER from CABELLA's they are slow!

    Anonymous 11/4/10 1:05PM
  • At the Cabela's store in Kansas city, i called ahead of time to ask the sales person in the archery dept. if they sold a wrap for a spot hogg sight he looked up on line took 15 mins then told me spot hogg doesn't sell just the wrap only the whole sight. I asked him to please go and check because i live 40 miles one way and don't want to waste gas the idit told me he didn't have time to go look. I will shop at Bass Pro from this day on. Cabela's is not the worlds formost outfitters.

    Anonymous 10/21/10 4:48PM
  • Terrible customer service! Shopping on line? Easy.Getting your product exchanged?Impossible so far! If you think waiting them out on their customer service lines will make a difference, you're wrong. 30 minutes per call on a daily basis has gotten me no where. Go to the competition!!

    Anonymous 10/21/10 8:30AM
  • i've been a "valued customer" of cabelas for over 30 years.an avid bird hunter and fisherman,i bought a used 270 savage rifle and the shells the salesman recommended so i could go antelope hunting in colorado. i took the gear home,put it in my gun case and never fired it assuming it was ready to go.that was 2006. i finally draw for antelope,line up th hunt,call my son and we go. i had also bought a laser bore sighter(from cabelas)knowing i wasn't going to get to a range for sighting. i get out to the hunt and i have 270wsm shells not 270win...they don't fit the gun. now i'm in the boonies of colorado at daybreak on the only day i can hunt.....bummer.disappointment is a little understated. i get home,willing to accept my mistakes in the fiasco, and call cabelas to 1)tell them of their role2)i asked them to credit me the $20 for the wrong shells or send me the correct shell.they all voiced understanding of my frustration but refused my request due to the time lag.i think 4 yrs or 4 days,they should be professional enough to accept responsibility. they said sorry.this summer alone i've spentnearly $500 on fishing and hunting gear with them.i asked if they were willing to lose a good customer over the principal i was standing on and they said"sorry". i cancelled my cabelas visa and have broken my relationship with them over this issue. to some extent my completely ignorant position on rifles and big game hunting is largely to blame,but i trusted them to help me minimize my mistakes.

    drcmd1 10/4/10 8:04PM
  • This individual had no idea what a windbreaker was! What is up with that, isn't it important for your employees to know what they are selling??? Not friendly, nor knowledgeable!!!
    Never again, will I call..

    budbehr22@aol.com 9/6/10 2:33AM
  • My wife, one year old son and I went to Cabela's in Lacey Wa to buy a 12 gauge for my wife. She wanted a smaller model that she can hold comfortably. After the 2 hour drive, we took a number and waited for over an hour to look at the options. No big deal there, they were pretty busy. Our son was getting restless, and my wife asked me to primarily deal with the salesman so she could take care of the baby. We were both standing at the counter as the salesman showed us two options. I asked a few questions because I know more about guns than my wife, but we have spent weeks researching shotguns and she knew pretty much what she wanted. My wife asked me "so this is the one I want", and she told the salesman she wanted to start the paperwork. The salesman said that because I asked most of trhe questions I had to fill out the paperework and buy the gun. We explained that she was the one who wanted to buy the gun, not me. I already have what I need, this was specifically for her to use. He wemt to a back room with my driver's license for twenty minutes. When returning He insisted I fill out the paperwork and not her, apparently at his discression he can decide that someone may be trying to circumvent the process and have someone else purchase a gun for them. I started to fill out the paperwork, and the second line or so said "warning: if you are not the person actually buying this firearm...don't fill this out. It was a federal document, and we had just explained to the man the gun was for her. I refused to fill out the form because the gun was for my wife and we want to do things by the book. We both have CWPs, but this had no weight. A second extremely rude and arrogant salesman came out with an agresive attitude and told me to fill out the form anyways and just give her the gun, and that no one else cares or would even see the form. I explained again that I would not do that because the form itself warned not to. Other customers saw this happen and left. We asked to speak to the manager, who listened to the employee's version as he denied saying what he did, then did not care to listen to our version or even comment on it. By this point we made it clear that we would not buy the gun or anything else from them but we wanted the poor attitudes and pressure to fill out the form as the form itself warns against. Then, they siad they had to keep the first page of the form and the copy of my license. After talking to a different manager who did nothing at all to help, we went outside and called corporate. The guy lied about having to keep my ID copy, and the form was supposed to be shredded the next day and not kept for 25 years as he said. My wife went back in with corporate on the phone, and got the copy of my ID and corporate said the employee was telling us to do the paperwork incorrectly and should work in a department thats less complicated. All the store employess we worked with had rude, condescending attitudes. They did not care that we drove for hours, had a restless baby or anything else. No law required them to do what they did. We are a married couple with the same name and same address, and we both have state CWP's and are licensed healthcare workers who must pass extensive background checks to work at the hospital. The employees chose to provide such crappy, careless service and we will never, ever buy anything from Cabela's again.

    Anonymous 8/21/10 6:41AM
  • I have shopped at the cabelas in Glendale AZ from the time the store opened, I will no longer be shopping in the store again, I dont know what kind of people you have running your store, but i can tell you we do alot with bows, we only have one person in that store work on our bows and make sure he is there when we come in,Iknow it takes alot of time to get the bows right and this young man knows his work,But i have seen one of your mang. tell him he can not spend that much time on helping people his name is Greg did not catch the last name. The clerks name is Nick very nice young man, he can anwser any question a person has, All of our frinds are now starting to only go to him, there is alway people waiting on nick to look at their bows or are waiting to buy one, Remember word of mouth can go along way, I do have his phone number if i ever have any questions, what i dont understand when you have someone that can help in sales that person is treated like that, I dont know who this greg person is but he does not know how to treat people, and this is a big turn off for me and my friends, like i said we only go into have work done on our bows and to buy when Nick is there we call first, if this is your policey then why would we want to support cabelas archery is a big dollor item whena person buys everything to set up a Bow if this young man ever was to leave you better beleave how much business you would loose in the archery area.

    Anonymous 7/15/10 7:40AM
  • I just order a fishing reel from cabelas and it was broken when I received it. I send back to Cabelas and request a replacement for it. Few days later I received an E-mail from Cabelas saying that they doesn't have a replacement for it and they going to credit me for the actual price only not the shipping and handling. Do you believe that

    Anonymous 4/16/10 11:13PM
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  • I've been a customer of Cableas and a card holder for about 10 years. Never had even the slightest problem with Cabelas. I also love the credit card - I pay it off in full every month, and get points for free stuff.
    The only thing I wish Cabelas would do is build a store in North Dakota!

    Cory 4/27/12 8:37AM
  • What an outstanding day at the East Hartford Archery Dept.! Outstanding service and curtsy
    and excellent service. Hats of to the crew who worked today 4/6/12's afternoon shift we were there at about 1:30 2:30 to be precise.
    My son and I appreciate the special guidance and assistance in finding him a re-curve bow which he has been contemplating buying for a long time.
    Thank you

    Anonymous 4/6/12 6:58PM
  • cabelas is the best. Its an awesome store and the employess are the best and the experience they pass onto their younger staff shows.

    Anonymous 2/23/12 8:39PM
  • For years I could depend on Cabela's product being the size and quality that would make a person want to shop with you.
    On February I place a mail order for a pair of Cabela Outfitter hunting boots . These boots in the past were made in USA, Irecieved my bots this week and the size I have always worn does not come close , then I see you have started making them in china .
    Its a shame ,I will not be ordering anything else. I can not trust the size to be correct with products made in china. Mike Cunningham ,Lamar Mississippi....

    mike cunninham 2/10/12 12:52PM
  • In placing a recent internet order with Cabela's I had missed the free shipping over $99 offer on their website. I emailed CS and asked them to please credit my account for the amount of the shipping on the order. I quickly received an email from Cabela's confirming that my Cabela Visa card would be credited for the shipping cost. That is good service. It would have been easy for Cabela's to refuse the credit, but they did me a favor, thank's Cabela's.

    Boondocker 1/19/12 4:05PM
  • shopping for a bow on 12-24-11 was very possitive experience. Tylor was very helpful in explaining the products and offered the accessories needed to get the sport started. He was very knowledgeable about the products. He was also very pleasant and courteous. We were very happy with him and the other staff in the store.

    Anonymous 12/25/11 7:37AM
  • Cabela's has outstanding customer service and I have no complaints. I've ordered and returned items with nothing but positive experiences.

    Anthony F 12/22/11 8:25AM
  • I was shopping in the gongalas store today and Amy in the ammo/gun dept helped me on several issues by finding ammo, pricing, etc. Great service help. Problem is prices not well displayed and stocks not well maintained.
    Long time customer,
    Henry Pine
    37601 Southwook Village Ave.
    Prairieville, La.
    Send me more couponds.

    Anonymous 12/5/11 1:47PM
  • Ok, so this is very interesting. Last Feb. I wrote this...

    I placed a large order over Christmas using the rewards card. This included a 10x points bonus for the purchase. Sounds pretty good.... or so I thought... So I entered the code at checkout and kept looking for my bonus points to get added to my balance. Three weeks went by and no bonus, so I called customer service and was told that "the coupon code didn't get activated at check-out, give her two weeks and she will set it straight" Ok two weeks later.... she made it better but not by 10x only by 4x points. Called again and now the rep says "they never offered a 10x coupon for rewards and that they won't honor any change"!!! What?? So she is saying not only am I a liar but the other rep who admitted to the 10x coupon is also a liar. I don't lie and this infuriates me. I have to say I have never had a problem with Cabelas before this but DONT CALL ME A LIAR!!
    Anyone else ever have a problem with the rewards card being honored??


    I don't know if Cabelas reads this or not but about a week ago, straight out of the blue, I got credited for the full 10x points from last Dec.!! Maybe, they finally sorted it out or maybe they know christmas is right around the corner and I haven't ordered anything from them since this happened. Either way just wanted to let everyone know.

    Anonymous 11/7/11 10:41AM
  • I AM WRITTING THIS IN CAPS BECAUSE OF MY VISION. I WOULD LIKE TO THANK ALL OF THE SALESMEN ,ASSISTANT MANAGERS , SENIOR FLOORMANSGER , OF THE CABELA'S FISHING DEPARTMENT IN BILLINGS MONTANA. I WAS VERY HAPPY AND PLEASED WITH MY TREATMENT AT THAT STORE AND TO WHAT LENGTHS THEY WENT TO MAKE ME FEEL WECOME AND APPRIECIATED THERE.I'VE NOTICED THERE IS ALOT OF BAD PRESS OF DISSATICFIED CUSTOMERS OF WHIC I AM NOT ONE. MAYBE ITS THE HELP,OR MAYBE CERTAIN MANAGERS ATTITUDES THAT CREATE THE DISSENTION BETWEEN EMPLOYEE'S AND CUSTOMERS.BUT I LEFT SATISFIED. TY VERY MUCH ,SINCERLY YOURS.. BERGA C. LINDAY BILLINGS MONTANA

    BUD 9/17/11 11:03AM
  • My recent return/exchange experience with Cabelas was flawless. Thank you Jennifer @ the Richfield WI store for performing beyond your duties and expediting my order.

    Mark 9/16/11 4:55PM
  • IF YOU DON'T LIKE IT SEND IT BACK. EVEN AFTER 4 OR 5 YEARS. I CALLED THEM AND TOLD THEM AN EXPENSIVE PAIR OF MOUNTAIN BOOTS HAD COME APART AND WERE NOT NEER WORN OUT. THEY TOLD ME TO SEND THEM BACK.
    THEY THEN CALLED ME AND OFFERED ME A GEROUS ADJUSTMENT. AS MUCH AS I HOPED FOR. VERY FAIR CONSIDERING THE TIME FRAMES.
    PRIOR I TRIED A COAT THAT I WORE W 2 WEEKS IN ALASKA. DID NOT LIKE IT SO I SENT IT BACK FOR A FULL REFUND. CUSTOMER SATISFIED AND I AM EVERY TIME I DEAL WITH THEIR PEOPLE.

    Man of Substance 7/29/11 5:30PM
  • Hi, I bought a pair of shoes at your Rogers MN. store on 7/19/2011. The salesman, Jim R, was polite and very helpful. My size was in stock and the shoes were on sale. A very nice experience.

    LAGNAF 7/22/11 6:26PM
  • I ordered a cute sign, and a few other things from the bargain cave (great deals!). I ordered online the Tuesday before Christmas. Since these were gifts for me, I didn't bother to rush it. I didn't care when it got to me. There was a promotion running for free upgraded shipping at the time. I was suprised to see my package delivered on Christmas eve. Also, everything I ordered was great. Nice job!

    Anonymous 12/31/10 9:12AM
  • The hazelwood, Mo. store has excellent customer service. They are usually the store to measure other stores by

    deutsch kurzhaar 11/22/10 12:45PM
  • Had a price on thier web site that listed one price for a black powder pistol, and for the same pistol at the Ft Worth store it was $70.00 more. Went ahead and bought the pistol at the store since I drove for over an hour to the store. Lesson learned. or so I thought. Contacted customer service via chat and explained my problem. And do you know what they did? They corrected it, sending me a gift card for the diffrence! WOW. I'm very impressed with the level of customer service I received. This was my very first purchase with Cabela's and the mix was corrected right away. I'm very proud to be a Cabela's customer just due to the customer service Brandie provided! Outstanding!

    zx9rt1 11/13/10 8:31AM
  • Immediate pick up and live person!!!

    mporter 12/11/09 10:25AM
  • Submit your comment >>
  • As a former Cabelas employee all I can say is yup sounds about right.

    We were always told to push the Club Card n matter what. In some stores,like Hoffmann Estates, they use it as a means to fire people if they don't get enough referrals.

    The quality of staff has rapidly deteriorated. Why?
    1)They pay barely over minimum wage.
    2) They DO NOT want anyone with too much education, period. They don't want anyone that can think.
    3) There is no longer ANY gurantee of hours, so you may work 38 hrs one week and 20 the next, but if THEY need you to work and you can't come in you're fired. It makes it impossible to work a second job.
    4) The employee discount is marginal and there is NO commission.
    5) They reduced the number of department leads to "area" leads and put the biggest, stupidest brown nosers in those positions.
    6) Morale is non-existant.

    Other problems. A couple of years Remington recalled one of their lousy automatic shotguns. Instead of returning the guns Cabelas decided to sell the guns to customers at a greatly reduced price, but also giving the customer a gift card. However when the gun broke down and wouldn't work the only way you could return it was if you hadn't used the gift card. (Oh and the new Cableas CEO worked for Remington during the design phase of that gun).

    In another incident Deer Corn was found to have excess levels of mold. The company recalled it. Cabelas dropped the price to $1.00 a bag and sold contaminated products to the public. Who knows how many animals died from eating it. Cabelas DID NOT CARE! PERIOD!

    Merchandise designs are routinely obtained from a designer or inventor with an unpatented item. The design is then stolen and the items manufactured in China.

    It is very possible that certain vendors make illicit deals (even against Cabelas policy) with corporate staff because those items get preference. One game camera model which Cabelas also sells under their own brand is so bad one of the Hunting Guides from North Dakota ( one of Cabelas listed guides too) brought back 10 of 12 cameras purchased because they flat out did not work.



    Time, and time and time again they wanted us to sell equipment we KNEW was garbage. The more ethical of us steered customers to better products and tried not to get caught not selling the preferred products.

    One other problem is that we were told to towthe line the vendor gave us. And in my case I had more PROFESSIONAL experience with items than the vendor reps did.

    Then they re-did the idiot no questions asked return policy to a draconian almost impossible to return policy to force people to get an add on aftermarket warranty which if used would nullify the factory warranty.

    And some employees are worse than others. La Vista has always had a bad reputation and no one does anything about it. Kearney should just be closed it's too small, it's a ROYAL pain to get to and you can't get any service. Sidney, it depends on who you deal with some are jerks, but many bend over backwards to do what they can. There is however a high turnover rate. The customer service centers yeah right.

    Notice I said former employee.

    Ben Lively 1/18/12 4:40PM

  • I work in the catalog call center. Every day I get called a F-ing B- and many other things. I'm very thick skinned, and it is really getting to me. If I could change anything, I would. But since we can't magically fix every problem instantly, have a little patience with us.

    Anonymous 2/10/11 10:32AM

  • I work in Customer Service in the catalog department. I used to love my job. Since the software "upgrade" in October, I have been screamed at for 9 and 10 hours a day. People, PLEASE do not take it out on us. We have been on the front lines dealing with this ordeal day in and day out. We are frustrated that we cannot help you better than we are able to right now. It is the end of December. Big improvements have been made. But there is a long way to go. I am sick and tired of hearing "I have been on hold for X minutes" and so on, and so on. I get told that almost every call. Since the "upgrade", in customer service we have had over 100 calls waiting on any given moment. Yes, we are frustrated. Yes, we wish it would get better. Yes, we are sick of getting yelled at. When it sounds like we don't care that you are threatening to go to a compeditor, it is because you are probably the 10th, 20th, or 100th customer THAT DAY that has told us that. Personally, it doesn't offend me. And in some situations, I don't blame you. But, we are trying everything we can to make this ordeal as smooth as possible. All we ask (and I think I am not in the minority on this one), is that you work with us. We will work with you.

    Anonymous 12/31/10 9:06AM

  • I work at cabelas and our customers do not understand the frustrations and difficulties that we have to deal with on a daily basis. You know the quote put yourself in someone elses shoes for a day and see what its really like. just so all of you know its not the people in the call centers doing anything wrong we just work there and do our best of what we can do. cabelas got a new ordering system and has totally messed everything up. so we understand your frustrations but please do not be so raged at us remember its not us its cabelas.
    cabelas101 12/29/10 9:25PM

    101 Cabelas 12/30/10 1:46AM

  • I work at cabelas and our customers do not understand the frustrations and difficulties that we have to deal with on a daily basis. You know the quote put yourself in someone elses shoes for a day and see what its really like. just so all of you know its not the people in the call centers doing anything wrong we just work there and do our best of what we can do. cabelas got a new ordering system and has totally messed everything up. so we understand your frustrations but please do not be so raged at us remember its not us its cabelas.

    cabelas101 12/29/10 9:25PM



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  Company News  
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