Posted by bttrap
when I worked at the hoffman estates store their return policies was " make the customer happy". what happened to this policy?
my son went to the hoffman estates store to return a gun case that was not the right one
he had his reciept but got wet and couldn't be read. I told him to go to the dest and ask them to look it up and the outfitter told him they can't do that.
this was a cabelas credit card
they told him that he had to accept the lowest cost of the case.
now this is not right as he was going to exchange it for the right case, why does he have to take a hit on the return to get what he wants? Like I said I worked cabelas for the first 7 years and always seen people getting the right item after return of wromg item. Iv'e also seen customers getting gift cards after their returns
WHAT HAPPENED TO CABELAS? does being bought out by bass por have anything to do with this
former employee
carl bebar