CheapTickets Customer Service Complaints - page 2

On August 26th, 2016 - I scheduled a last minute vacation with Cheap Tickets to Puerto Rico.Within less than two hours my husband checked the weather in Puerto Rico and there was a hurricane going on. I immediately cancelled the trip by phone.The $1722.57 has since been refunded to my account, but now I see Jet Blue is coming back to my account and billing me for the two tickets. Jet Blue representative stated Cheap Tickets never cancelled the airline tickets. Now I have a charge on my account for a trip I never took for a total of $1145.60. Now I am unable to get in touch with cheap tickets corporate office to correct this human error.

Used this service to book a flight to Mississippi. When I was due to come back I requested a change for my September 24th flight. Got to the airport to discover that the rep had booked me for October 24th instead. Had to buy a new ticket . I called back and the rep said there were no flights available although 3 different airlines were flying out from the airport and all had seats available. Never again.

This is the worst company I have ever dealt with. There is no customer service number available with a live person even tho they advertise a half a dozen of them. Thanks them I am stuck sleeping in my car in a strange city with 2 small children. Never again will I ever use this sorry excuse of a business again

GOOD THINK NO CHEAP, CHEAP THING NO GOOD!!!...........A $400 ticket ended up costing me over $700!!!.....Do yourself a favor and DO NOT BOOK WITH CHEAP TICKETS!!

Cheap tickets is ridiculous.
I called the 800 number and having a hard time speaking to these people.
Obliviously they are not American , they are from the Philippines and it is very hard to understand "Henry"
This quite frankly is disgusting! I called for a simple question and transferred 4 times. 32 minutes later.
I suggest never using them!

After being placed on hold for 2 hours, my flight that they changed was never issued by the airline. The representative hung up on me. After numerous attempts to call and talk to a supervisor, with no luck, I gave up for today. I will be calling corporate to file a complaint and seek legal help. They took my money and was never issued a flight or a refund. That is fraud and illegal. I advise others ton do the same.

I am so angry with cheap tickets, I usually don't pre pay for a hotel but like a sap I did. I realized after making the reservation that it was the wrong location and also not the room I originally requested. Called them back to explain what happen and not only will they not transfer to the room I requested they are trying to make me pay additional money!!!! I am not happy and will never use them again.

Don't ever book with them
Same company as cheaptickets.com and the same bs
They will ring you through call centers around the world and not give you any reaults and put you on hold for six hours even if it was their mistake
They do not care about their customers so dont use them.
They are the worst kind of business that shohld be closed down

I am very disappointed with the service I received when I booked my ticket and also when I called and spoke to your agent Lynn on 3/5-16.
This is a poor service with untrained staff to resolve my issues.
I will never book through Cheapticket again and regret have some soLoisy customer service and poor management skills.

cheaptickets: bought a ticket in Nov.; the airline changed the flight in Dec.; because the "return flight was only one minute difference" i was not notified (oh but the first part of the trip was changed from a 6:30 am flight to a 6:30 pm flight which they overlooked). Then, they notified me two days before the flight to "remind" me: then said they could not change it: but after 3 hours with United Air, they found a flight that worked. But here is the best part: cheaptickets changed the flight back to the original flight and the one seat on the other flight was sold. So i had to cancel my trip ... and of course the ticket was nonrefundable ... Now you can do what you like but I would not buy a ticket from them every again ..

Our Horrible Experience with Cheaptickets

We have been a customer of this company for years, preferring their service over others. NEVER AGAIN!!!

I purchased some tickets for my husband to visit his brother during his graduation from basic training at least a month in advance. The day before he was supposed to leave he wanted to get his trip extended by one day. So I called customer service, mind you this is an international call since we are overseas. The agent, I don't remember his name warned me that there would be some additional charges with a change fee and price difference in tickets which would cost $463. I said ok, and verified the same time and date he was scheduled to leave, as well as the car rental and the date and time he was supposed to come back. One more time I verified it, going so far as to write down this information, which he verified was correct. So I dropped my husband off the next morning to make it in time for his flight.

2 HOURS later he has finally made it through the beginning of the line to check his bags in and receive his boarding passes. "Sorry Sir, but your ticket has been cancelled," he is told by the check in agent. "No that can't be, I have the ticket right here. Check my name." The agent told him yes, your name is here, but it says that Korean Air cancelled your ticket because the agents at Cheaptickets did not send in the right documents by the 1 o'clock deadline.

David calls me very upset, which made me upset because he is about to miss his plane. I told him I would call customer service and get this fixed. Cheaptickets customer service rep. tries to talk to Korean Air (I assume) because I was on hold for awhile. When the agent came back on the phone with me he said Korean Air is not working with him and he has to pass this up to the escalation department. Please hold. Almost 1 ½ HOURS later, I call this agency from ANOTHER phone to see what is going on because NO ONE HAS SPOKEN WITH ME IN THAT TIME I HAVE BEEN ON HOLD! The next agent (Mayla agent #6153) tells me that, "I can't help you after I explain what is going on, I need to pass this to the escalation department. Since another agent is already trying to do this, I will just let him continue trying on your behalf. This shouldn't take more than 20 mins." She verifies that I have given her the right number, and since I am talking to her on my mother's phone I hang up the other. Promptly (so this tells me the msg is automated) I receive an email from customer service saying "We were trying to pass your number up to the escalation department, but we were disconnected. We tried to reach you but couldn't get through. Please call back at blah blah blah." After I verified my information with her I hang up on her as well ready to wait for 20 minutes hopefully with a resolution for this problem.

25 minutes later still no call, so I make yet another international phone call to Cheaptickets. This time I get ahold of Mayra (hmmm) no agent number, just name, who gives me the same spiel that she can't help me, I need to pass this upto the escalation department. PLEASE HOLD. AGAIN. This was not as long, maybe 10-20 minutes I get Lizzie on who is supposedly the supervisor. YET AGAIN I explain the situation to her. You guessed it. I am put ON HOLD again while she checks out what the problem is. She sees when he was supposed to fly, when there was a change made for his return flight, etc. Please HOLD. Nearly an hour later she says there is a flight for the same time tomorrow Jan. 21st, and I can book you for that flight. I ask her since we paid for the 20-24 forking over the additional change fees etc. and my husband missing his flight because their company did not turn in the documents requested to the airlines, if they could offer an upgrade in seating for him to and fro, or a discount, complimentary car package etc. No. We cannot upgrade your seats, or offer you a discount, or offer complimentary package. I can however offer you a $100 voucher to use on your next trip. 

Nearly 4 ½ hours from the time I first called to this offer, I had to pass this conversation over to my husband because I had to pick up my child. I told him to make sure he verifies dates, car rental etc. because they messed that up since he was supposed to pick up the car on the 20th when he landed. When I had told Lizzie this earlier she said they would fix that too. After he was on hold for nearly an hour what with going back and forth between Lizzie and HER supervisor. Supposedly.


So this is how the trip went:


Supposed to leave on January 20th and pick up a rental that day. Get to airport, find out ticket was cancelled by airline and Cheaptickets was at fault. Changed flight to the 21st, but still charged for the 20th plus the car rental on the 20th, plus the additional fee for changing the return flight.

Get to destination and guess what? Get charged $198 penalty by car rental because car was not picked up on the 20th which Cheaptickets said they would fix, but did not. And to add insult to injury we have a $150 travel voucher for a trip we will likely NEVER BOOK with this company unless they do something like credit back everything they charged us for this horrible experience. Oh wait, forgot I have an international phone bill that is nearly 5 hours long I still have to pay for too!!!

I DO NOT RECOMMEND THIS COMPANY

My booking was placed and confirmed a month ago but I got an email about the problem of my booking this week and I called for the first time. The agent initially told me the flight was cancelled and offer to change the flight. I personally called the airline and was told the flight is still operating. Then I called for the second time and was notified that my booking was not secured and still need to wait for the response from the airline company. In the following calls, I was finally told my booking was cancelled by the airline for no reason. Every agent told me I would expect a call back in several hours, but the fact is that I have not received a single call so far. One of the agent offered to let me speak to his supervisor but I was put on hold for more than 30 min and still no one took care of me. I made my latest call to cancel the flight, but again, I was asked to wait for a call in 6 hours and no calls, no emails, nothing. It is a terrible decision to make the booking at cheaptickets.

Flying to&from San Juan for a cruise and the cruise/travel agent just informed me I have to be on board by 8:30, even though it doesn't leave til 10,but the flight arrives at 8. So would likely miss my cruise, because of this lack of info. So just learned that ANY changes made on my flight reservations, whether I change the dates, times, us one part of the tic and not the other, or wait to use on a later date, will cost me $275. Don't travel/fly often, so when I do I bargain shop my tics. I've 90% of the time use 3rd parties like cheap tickets and never had such charges and poor customer service. And the customer service isn't bad as far as the people on the line its the multiple on holds, the inability to understand their English(call answered in some other country),and lie you wait time I 2minutes. Was on hold for almost an hour. Will never use this site again. And the worst part is I purchased these tics for me and a friend, so now I have to tell them the flight I picked for us are useable. Its pay the cancel/change fee $275(airline fee $200/cheap tickets fee$75) plus any fare differences on top of the $301 that was paid for the round trip tics. And that adds up to . So pay this or give this company and the airlines

Hi I want to ask about my ticket.. I'm Moodelyn Murillo.. My ticket number is # I want to rebooking my ticket.. Actually I missed my flight last July 18 2015

And my return ticket is August 3 2015.... Can I rebook my ticket? And what is the procedure to rebooking my ticket? Please help me

Just a scam will never use again. Its a shame If you cancel you can't get a refund. And what good is the credit when you have to pay $275 so sad. Gotta be the devil in them all. Will never use or recommend again. Trip advisor from now on

Will not do business with this company again. I called customer service to inquire about bereavement discount on fare as nothing posted dealt with question. I needed flight out next morning. All they did was wave $25 fee for booking with operator. I could have booked online for same price. I was too upset to spend a lot of time online checking out fares. Customer service sucked!

Hi, my name is claudia marcia, and i have emailed you guys 4 hours ago, called more than 3 times, placed on hold for over 2hrs, tranferred 4 times, and i still waiting for someone to get back to me about reservation. My experienced with your company today was the worse I ever had with any airline before, I booked my flight back in June (4 tickets) and purchased insurance for all of them, What I wanted to do was to try to change my returning date to the 1st of august instead of the 5th, due to my kids can't miss their first date of college that is the August 5th,(my daughter), and all I got from you guys what's ma'am that is something to do with frontier airlines, got transferred to them, frontier airlines told me that since I purchased the flight insurance thru you guys I have to deal with, I called back to cheaptickets, rude, careless customer service answered and with noticed transfers me to orbits, so now, all you can tell me is sorry but can't help you because is not a medical issue, that unacceptable and all you showed me is that you can careless for your customer, I have to do is not a want is a need, that's why purchased the insurance., I will be able to attempt my sister's wedding, you ruin my vacation/sister wedding weekend. NOw all I want is my money back

An update to my post earlier today.. I emailed customer relations through the email provided below. I got a response which completely ignored the reason why I needed to change my tickets. I did reply back but no response till now.

I called customer service and was pleasantly surprised when I got a call back in the stipulated time..After speaking to two agents who again could not provide any answers I was again put on hold.. Unsure why but after 10 minutes I seemed to be transferred to BA customer service. Extremely disappointing considering that we are regular customers. We just bought 10 tickets earlier this year including the one that I was making the call.

I needed to contact cheaptickets to change a reservation. I went online and requested an online chat. Message box indicated a 5.35 min wait.. I waited for the allotted time but alas after the said time I was informed no agent could be found and to try again. I resorted to calling them. Again, I was informed that I needed to wait 6 minutes. I dutifully did so and held for 22 minutes before the line got disconnected. I have never had any reason to contact them but this first instance has me a little concerend..

There is no customer service at cheaptickets. I had to change the spelling of my name and was charged $75.00 I made the request 4 months prior to my trip.

As a returning customer to Cheap Tickets, I thought I would be more valued than I am! I feel like the victim of the ole Bait and Switch! As I was waiting for confirmation of our hotel reservations, the flight price increased over $500! Now, Cheap Tickets will not honor the previous price! I am frustrated and disappointed in this company! I hope you do the right thing and make good on this!

WOW... We are new customers and purchased tickets online but the computer sent each of us highly conflicting responses for each ticket, when we called for help they state they need the booking numbers but when we reply with those shown in the email and they claim these reference numbers are non-existent.$2500.00 dollars later we still have no clue what to do??? Help!

Hello I always make all my travels through you guys and have always had a great experience. However, my last trip to Puerto rico was not good at all. The hotel was dirty, rugs sticky, the draws smelled like old wet mildew, there was no internet except in the lobby and our children were not safe to be left alone, the beds and pillows are old flat and hard. Our view was of a old cracked driveway. They refused to move us until we stated we were leaving. The new room was no better. We had to ask every single day for toilet tissue, towels, and there were roaches. The manger was rude and not understanding he wanted us to pay $30.00 extra for internet and charged me $71.12 extra when we left for the usage of the pool and washing machine (buy the way I paid for the use of each machine $2.18) we had to purchase bed sheets, pillow covers, and my room only had one bed. The folding bed they brought us closed up on my mother at 3:00 AM. She bruised her head and arm. I have never se en so many set up pictures in my life all the pictures on the internet are incorrect. Oh the weather was peftectly hot the only bad thing with that was the AC would only release fan air. we were showing 3 and 4 times a day! I am not sure if anything can be done but if so please know that we will provide you with any and all proof of the above. Respectfully, Beatriz Aviles, and Michael Giannone. PS we went in a group of 10 and 2 paid $350. extra a day to move into another hotel. We could not leave the other couple of four because they could not afford to leave

I agree with all statements about cheapticket. It's all true, I believe soon or later they will not any any customer, bc of their service. They just want to take your money and leave u wonder with problem and question. Calling them and talking is no help.

I can't explain it all, but its terrifying experience with cheap ticket. I want justice but no where to be found. I'm not satisfied of any percentage.. I want to tell the whole USA cheap ticket is has no customer service and they don't know how to treat their customer. Can anyone help me to report this...