Chevrolet Customer Service Complaints - page 4

Was informed by dealer that we can not order a 2021 cargo van at this time! Why?

Here recently, I Emilio Esquivel have been dealing with the same dealer at Chevrolet for approximately 5 yrs . The dealer " Elida" nice great personality, but her comments to me whereabouts got to have money. The first time I talk to her, I ask her not to run my credit ; she did! This time around she ran a soft run on my credit , I explained to her to not run a hard on my credit ; but she went ahead and took apron her self and ran a hard on my credit " the she told my credit is open and we should try other banks for financing. I told her that's ok . I guess in desperatness of need of selling a be hi all Chevrolet dealer can take it soon the selve to do what ever they like with your credit when there short of cash.

My name is sherry hensley i bought a 2013 chevy equinox had 126,000 miles on it paid over 10,000 for it i put 6,000 miles on it had to have engine replaced due to it using 7 quarts of oil between oil change now the heater is not working the worst vechile ive ever bought going to get in touch with media to see about letting the people know my story before tax time so that away people might think twice about buying this vechile at all

Rear hatch at times won't close. O'Rielly in Tucson Arizona says nothing they can do unless it does it often so they can troubleshoot it. There has to be a control box/switch that isn't picking up that I'm pushing button on tail hatch door. Very frustrating to pay $$ for new Equinox & for 2 years now they keep saying nothing they can do. I don't care if there is a dozen parts that could be causing the problem! Start changing most likely part from experience & see what happens. But their idea is do nothing & let me suffer the frustration & anger. As I've already told several people who were thinking about buying a new vehicle-I wouldn't buy a wheelbarrow from Oreilly much less a car. I've dealt with at least 1/2 dozen dealerships in my life & hands down this is the WORST!!

Hello my name is Carlos I have a 2016 chevy malibu with 60,000 miles and my engin light came on with a code of p1101 which states that it's the Massive air flow sensor which I had to fixed,then engin light came back on with same code now I need a throttle body fixed it now a year later same code popped up again now my Concern is can the same code detect different problems in the car because I thought every problem has it owe code please help..

We purchased your top of the line High Country Silverado pickup. It is six years old and the clear coat is peeling off all the way around the vehicle. I'm furious!! Paid a lot of money for it and we told" sorry it's out of warranty and it has hi mileage. That's bull crap!! We have always driven GM and have never had clear coat peel. You need to stand behind your product. It's a 2014, my Impala is a 2009 and there is zero problems with the paint. SOMEBODY DROPPED THE BALL!!

I purchased a 2015 Chevrolet Captiva from Nassau Motor company in Nassau, Bahamas in December 2015. From day 1 the vehicle was problems. I have had to purchase and replace so many parts for a new vehicle. Somehow, it seems as this vehicle was faulty. It had so many rusty parts. I paid close to forty thousand for this vehicle and it is made a major regret for me.

I leave my chevy suburban 2018 for a service at Muzi Chevrolet in Needham, MA. It was hit by third party vehicle. No one even contact me about accident. I find out that 3 hours later when I called to ask if my car is ready. I come next day and what I see, nothing was done. They got the third party info. No one call to make accident claim. Body Shop Manager Donna DiVenuti, said it's not her fault what happen, I agreed not your direct fault, but it was happened when my car was in a service at Muzi Chevrolet and they wore responsible for my car until I got my keys back. Only after that she start calling to insurance. Several times she repeat she doesn't have to do that and she doing everything above and beyond. I ask if they can give me a car or rental car, because I'm out of wheels and this is a livery car, Im losing my business. She said no, because there is no claim number yet. I said you guys leave me with out car. She send me to Service Manager John. He also said no, not without claim number. I was waiting for updates for 5 days, None. I called and left message to please call me back, None. Next day I got Donna on the phone and first what I heard was, why I bother them, it's not her responsibility, they still have no claim number I'm not eligible for rental car and remind me she is doing everything above and beyond. My pulse going crazy, I think it was 200 times per minute. I'm hang up. I was so upset. I had worst experience and poor customer service. I decide to fix my car in different body shop. Never again will buy Chevrolet. They are only nice when you buying a car, after a deal done, they loose interest in you.

The paint is pealing of my Silverado 75,000 miles and the dealer said tuff this is the way you're people treat disabled veterans thanks alot I will never buy another

I'm here at Ryan Chevrolet in Monroe Louisiana, requesting service on my Chevy cruise and was told they wouldn't work on the car because they see debris under the hood. what does debris have to do with fixing the car if you're willing to pay what it cost. I asked the customer service rep what was done, for them to come up with we're not able to work on your car. My thought was if anyone can fix it Chevrolet could, but due to the service manager just seeing debris, the decision was made by him not because he did anything to see if they could fix it. Makes me wonder if it's because of my skin color or what? I didn't see 1 African American in the building. IJS Very disappointing service.HTVX

My experience at this dealership was nothing more but horrible and a complete nightmare. Definitely after speaking with the most unprofessional manger in history JENNIFER IRVIN!!! This lady has never carried a care in the world experience. I do not understand why she is there. I have friends that have worked there and left because of her attitude and unprofessional ways. If you want to see your service department rate STOP with such HIGH turnover rate you'll have to either replace her or ask her to step down. Every time I've came to this dealership I've almost always had a problem and you think this JENNIFER IRVIN lady came to speak with me no! You think she came to apologize NO! In my years of being a manager and dealing with management she is by far the worst and I definitely will not return to this place of business or send a friend there. In my opinion the people she hire don't know everything they should about cars and also going over your paper work before you leave like the USED to do!! Oh you can forget it. They'll walk you over to the counter and say hey pay here and get out! The only and I do mean only person that made me feel like a true human being was Mr. Loyd Wright! I asked to speak with him. He didn't raise his voice he completely explained to me the issue and apologize for me seeing someone new each time and them not properly looking over my vehicle history correctly to inform me of the things I needed. This has been by far the worst experience I've ever had in my adult life with a manager. JENNIFER IRVIN needs to be sent somewhere for professional training. If her turn over rate is that high shouldn't you look within the manager first. Most employees don't leave because they hate their job!!!! They leave because of MANAGEMENT!!! If you want to see how smooth and beautiful your service department can be ran LET GO OF JENNIFER IRVIN!! She's hurting your company more than she's helping it. This isn't the way a service department should be ran at all. Especially at how she raised her voice at me, she yelled at me and I wouldn't be surprised if she didn't called me a b**** after I got off of the phone with her. If our call was recorded please play it back and listen and go back to look at how Mr. Loyd and I spoke with one another. I came to get a oil changed and tires that I've been asking for, for over 6 monthssss but once it was time to get them they wanted to bring up oh you didn't get an alignment but My biggest question was why didn't someone mentioned it to me again within that 6 month period that I needed to do this step first. All I ever got was it wasn't time for any. My truck does not need an alignment. It's not pulling to the left nor right. I felt since I've been there to get over 1,000 worth of simple things done to my truck that would've been cheaper elsewhere that it meant I was still in my tires for life but NO!!! JENNIFER IRVIN doesn't train her employees to know to do this. That's not on chevy the company that's on JENNIFER IRVIN the manager. I promise I will call and complain about my nightmare at this Chevy every chance that I get. This will not rest or sit well. Especially since I have my daughter riding in this truck with me. Chevy will NOT TOUCH MY TRUCK UNTIL SOMETHING IS DONE ABOUT THIS JENNIFER IRVIN LADY AND THE WAY SHE RUNS THAT SHOP! I DO NOT TRUST, or FEEL SAFE WHEN LEAVING THIS BUILDING. The time I'm thinking I'm getting my oil changed tires rotated and balanced I wasn't. ?? ♀️ This is so depressing. How do you all let someone work in a department for 11 years with this many turnovers and complaints and let her stay. I know everyone is busy with their life but this here is unheard of. Something needs to be done. ASAP! You all will hear from me very often. I love my Chevy but I do not like the way JENNIFER IRVIN runs the service department. If you want your car serviced do not go there while this one is the manager at some point there's going to be a major issue and you want return. University of Alabama even pulled their contract from them like come on. You are losing money.

Edbozarth in Las Vegas NV
Is definitely one of the worst dealerships I've ever been to Went in for an oil change came out with a coolant leak showed them where the coolant leak was still had to pay for the diagnostics had my truck for four days....For a back order on a hose this is a dealership that is supposed to have pieces and parts they should have this on site.....
With very little communication from the service staff no return phone calls very short on the phone
Much rather go to a mom and pop shop if this is how they treat people....

To get any kind of work done or a simple oil change you have to wait hours on end service department in bend sucks can get better service with my Honda . No

Does Chevrolet customer service know the meaning of Service? I think not.
My 2017 Chevrolet Suburban is in for warranty service and the dealership can't get the part from General Motors / Chevrolet. And the best is after placing a complaint call to the General Motors / Chevrolet customer service department they finally call back after a week to tell me they don't know when they can supply the part to the dealership. Now that's top notch service - the manufacturer can't tell me when (Or if) i'm going to get my car back from the service department of the dealership. The moral of the story is DON"T buy a General Motors product if you expect to drive it.

Not sure they have a customer service department. Yes, there was a person answering the phone. However, I am convinced that their primary role is to create the illusion of concern and activity until you are worn down and just get fed up. Here I am two weeks later and nothing has happened and no final word regarding my complaint.

I am Leasing a Chevy Exquinox...I got it in february 2019....In June I started using the air conditioner...There is a terrible smell coming from the vents (CHEMICAL SMELL)..I brought it to lester grand chevy where I got the lease....They ran the car but smelled nothing, i brought it back, again nothing.again drove it around with the guy nothing.
He told me they checked everything and said it was not dangerous. But day after day i use the air conditioner and smell this odor. it stays for a while and then stops. I am very unhappy to think I will have to live with the smell for 3 years. I wanted to leave the car for a couple of days but the mechanic said that they dont have proof on the smell and can not keep the car and give me a loaner car.
I feel as if they dont believe me and I am miserable.
maryanne peters

HELP PLEASE.
my G/daughters( Student at WVU ) 2002 Malibu LS 3.1 v6 was towed June 8th to Premier Chevrolet/GMC Morgantown WV for diagnosis of an engine coolant leak June 11 2019. See Invoice 182132
Diagnosis was a leaking head gasket on right cylinder bank. permission given to replace that failed gasket and necessary related parts only. Industry accepted ALL Data replacement guide pays 9.7 hours labor time.Dealer charged 14.5 hours,and marked up parts prices above Chevrolet suggested retail prices.Vehicle released for pick up June 21.,returned same day with coolant leak. Dealer replaced water pump at No charge. Vehicle released again june 29 towed back to dealer within hours with coolant leak of a different nature. as of july 3 vehicle still waiting to be looked at. Service adviser involved has been most courteous and caring,altho hard to reach. Dealer GM is of no help and or hangs up phone. HELP!
In mention,I am employed in the service department of a Chevrolet dealer in Maryland so i am well aware of service department policy and procedures.

I am the EXTREMELY unhappy owner of a 2014 Chevy Equinox. I bought it as a trade in and was told that it just wasn't big enough for the previous owner. After only 3 years of owners the first thing go wrong was the main seal. Thankfully it was covered by the power train warranty.

Now,after a new $365 starter and a $175 battery the car still only starts when it wants to.I can't believe I am the ONLY owner having these problems and am wondering why there has been no recall.

There is absolutely no way in the world I would recommend Chevrolet to anyone and will do everything in my power to blast Chevy in any public forum available to do so.

this was posted from a friend she's young and a great girl RK Chevrolet has really turn her back on her ...

HELP! Best lawyer(s) that can help me get OUT of a faulty new car.... experience with lemon laws, etc. RK Chevrolet is making the process/experience of owning a car a HORRIFIC time and I am so beyond over it. Having a car for 2.5 months and being in a loaner for almost 4 weeks of it is absolutely UNACCEPTABLE. Having a major motor issue a week into purchasing the car, even more unacceptable. Having the car shut off while driving down the road TWO TIMES while your child is in the backseat is beyond terrifying... NO ONE SHOULD EVER HAVE TO DEAL WITH THIS B.S. and I pray no one else does.

Warn your friends and please, please... if you know someone who can help in any way let me know. ❤

Side note... I went today for a meeting with the 'CEO of sales' and left feeling defeated once again. He listened, which was a plus... but only to suggest I drive the car for a couple of days. I refused obviously for safety purposes and he then said 'go ahead and drive mine for a couple more days... I will drive yours and we will get back together on Wednesday'.... obviously the run around continues. I KEEP HANDING OUT OPPORTUNITIES to make this RIGHT... and they continue to push.... maybe we are waiting on the 3 month mark so that I'm stuck for good??? Who really knows....

Please feel free to share this with all your friends!!

First call I was cut off, second call was like talking to a robot who wasn't even listening to my problem. Useless

The customer service for Chevrolet is ridiculous, I've had to explain my issue to three people now and I get hung up on every single time because they don't want to resolve it, I will never again purchase a Chevy vehicle based on these past experiences

My 2015 Duramax has left me stranded twice.
Limp mode while pulling a trailer is down right dangerous.
This truck has a problem being reliable.

Very unhappy with your engine reliability you know there is a major problem with your product with mystery miss fire spent a lot of money for common fix looks like a valve train problem probably buy a Ford next.

GM has the WORST customer service that I have EVER experienced. My husband shut the door of our $45,000 truck and the back window behind the passenger seat shattered. Under warranty service due to a manufacturer defect in the glass, Jim Price Chevrolet installed a window on my truck through a third party, which I had no say so in the matter first of all. Second of all, the third party scratched my truck up, and did a terrible installation job. Did not even remove the old window seal. Now we have mold in our truck. GM will not allow us to take it to another dealer to have the truck repaired nor will they insure that Jim Price fixes it. Several of the representatives are rude or hang up on you or simply will not call you back. You have lost a loyal customer. This is WHY people do not buy American cars. Last Chevrolet for me. I'm saying bye Felicia to you, the same way you have said it to me. You people need to get your heads out of your asses before you lose way more business. Back to Honda

How does a company as large and GM/Chevrolet have technicians that can not diagnose or repair a dire issue with the Chevy Cruze Diesel yet charge the customer 150.00 per hour? There have been recalls in regard to this issue and yet even the recall did not repair the car. Do you have any great information that will keep me from going to a different manufacture? I loved my Cruze.........Now it is a huge stress to me and an elephant I can not afford to feed.