Chrysler Customer Service Complaints - page 3

Worst company ever. Worst cars ever. Worst customer service ever. Never bought a vehicle and never will. You idiots who buy cdjr are really stupid to buy these cars. If the car doesn't give trouble, the dealer will. Customer service is a joke. Stop buying these cars. People who don't know how to drive or anything about cars buy from this company. Brand new 2022,2021 vehicles don't start within a week. The pacifica and wagoneer are horrendous vehicles. Also the chargers and challengers which are the "broke man's Ferrari"

Never have I had such horrible customer service, anyone can sell a car but can you service your customers when they need it, I've got a 2018 charger still under warranty and it's been at the dealership for over a month so far they know the transmission is no good yet dodge warranty says it needs to show a certain code, the black oil and metal chips aren't enough then they tell me even after they approve of the repair it could be another 3 months before they can get a another transmission. Bottom line I've worked for chrysler for 27 years purchased at least 10 vehicles this is the last!... TERRIBLE SERVICE at its best, I'm done.

I spoke to a customer service representative to see if they could provide a discount on services due to a oil pump failure happening just over the 60,000 mile warranty. Vehicle was purchased used just over a year ago and back up camera also works intermittent. I was told since not original owner and over 60,000 miles nothing could be done and I couldn't speak to anyone higher up because it would look like the representative wasn't doing her job . This issue shouldn't occur at that mileage plus it needs some kind of mounts ,front brakes all for inspection . Over 3700 plus it will still need rear brakes and tires . I understand normal maintenance and could have had the rear brakes and tires done were it not for the oil pump and engine mounts. No wander that a 100,000 mile warranty isn't issued. Poorly made vehicle

Case # 82419304. All our calls to the 800 number have not been responded. We have had a vehicle at Walnut Creek Dodge for months now waiting on your group. We need this resolved ASAP. Thank you

Worst company do not back there cars do not provide with a loaner car even when your car is under warranty and breaks down jeep company not recommended

I have owned many cars since I was 16. I am now in my 50's I have purchased new and used. I recently purchased a 2015 grand Cherokee. I see so many jeeps on the road. I thought well they must be good quality vehicles. All I can say is this jeep has cost me over 5,000 in repairs. From leaking oil in multiple place. To the horrible job the jeep dealership provided. I have never had a vehicle with so many problems. All I can say is Jeep is Junk!

My husband and I currently own three Jeeps. My twenty year old twins are both active duty military, and when I was informed that my daughter would be returning to Texas from South Korea I made arrangements to bring her the Jeep that she normally drives. At this time I realized it wasn't running correctly.

On January third I took the Jeep to Rocky Top in Kodak Tennessee. They inspected the jeep and informed me that it was misfiring on cylinders 2,4, and 6. They verified that it was still under warranty and proceeded to order the cylinder head for replacement. After seven weeks they finally called me and said the Jeep was ready. I picked it up and drove it 25 miles when the engine light came back on. I brought it back to them and they later informed me that they had replaced the lifter and valves and it was again ready to be picked up. Before I made it home in the Jeep, the engine light was on again. I called and spoke to their service advisor, John. John told me that he would "just drive it to Texas the way it is"! I told him that was not an option, that I wanted my daughter in a safe dependable vehicle. I left it with them, and this time they said they replaced the cam. As I was very aggravated with this level of service, I called the 844-888-8060 number, and was given a case number (FCA CASE !82050483). They asked me to call them as I entered the repair facility. I did so and they told me I would be hearing from an advisor, Lori, in 24 hours. In 24 hours she did call, and asked me what I wanted them to do. I informed Lori that I wanted the Jeep fixed correctly. The dealership stated that Lori never even contacted them. The service department later called and said it was ready again. I picked it up and barely made it to the first red light and the engine light was back on. I had to cancel my trip to Texas, as I don't want my daughter driving a vehicle that hasn't been correctly repaired.

At this point, on February 25th, I took the Jeep to Secret City in Oak Ridge. My husband called and was told it would be handled as a "star case". This repair place informed us that the Jeep was now misfiring on #3. They later called again to say it also needed the fuel rail and injectors replaced. At this point they quoted us a repair price of $2300. When we asked if they were willing to guarantee that this would fix the Jeep they said no guarantee. At this point, I have been over two months without the Jeep. I have lost money having to cancel hotel reservations, airline tickets, etc. I still don't have a dependable running vehicle to deliver to my daughter. At this point, I am really frustrated with the terrible customer service we have received, and I would really like some help getting this matter resolved as soon as possible. Update Just got our jeep back on March 17, 2022 from Secret City Oakridge Tn. Thecost was 2370.00 I had a 200.00 Coupon we paid 2170.00 they replaced all fuel injectors and fuel rails. I Drove the jeep to seymour Tn. home and today March 20 drove it to walmart and now the engine light is back on confirming another misfire on cyclinder 6 and pending on cyclinder 4.

Dashboard delaminating i was told this was going to be fixed now told it was not

Useless Customer Service rep hangs up!
I explain my car is in thier shop for the 2nd time in a year for the same issue. First time it was in shop 2 months, and this time over a month and a half and still there. I explain that I nees to escalate. He asked if I heard from them. I explained, yes and the only feedback they give me is their tech is looking at it. Looking almost 2 months!
Not giving me any real diagnostic of what has been replaced, repaired, taken apart or anything.
The incompetent CS guy "If they are saying the tech is looking, you will have to contact the service dept."
My response, "They aren't providing feedback. Simply brushing me off almost 2 months".
Jerk give me same response "You will need to contact service. Enjoy the rest of your night "CLICK" (hangs up)

We had Chrysler's roadside assistance have a towing company tow our almost brand new Durango to the dealer 2 months ago because it would not start. The towing company they contracted damaged our car. I made a report immediately but never heard from anyone. After 2 weeks I called back and was told that no claim handler has been assigned. And I had to resubmit the photos and estimate again because they claim they didn't receive them. Finally a claim handler called one time but didn't leave a voicemail. She sent an email and I have since left her 4 voicemails over the last few weeks. She never answers the phone and has never called me back. My vehicle needs fixed. This is very poor customer service. I will not be paying for this damage when my lease is up. I have purchased or leased numerous vehicles from Chrysler over the last 11 years but this will be the last if this is not handled. Claim handlers name is Kendra Widmer. Some one needs to call me at 419-280-1500 or 567-277-3585

I bought a new 2021 Dodge Durango Hellcat mid September 2021. It has been a total disaster from day one. As I drove away from the dealership the readout said that the intercooler fluid was low. I called the dealership and they assured me that it was a software problem which would be fixed soon. Shortly after that at around 1200 Kms a rattle started coming from the engine bay. I took it to my local Chrysler dealership who upon examination found the intercooler pump was defective. The vehicle sat at the dealership waiting for the back order pump to arrive. A few hundred kilometres after that the radio started to act up. It would cut out at random times. The screen would go black as it rebooted. Sometimes it rebooted immediately and sometimes it took a few minutes. Also the connection to Apple CarPlay failed many times and when I tried to reconnect the whole system crashed and I had to go through and reactivate my phone. The dealership did software updates many times. Yesterday the radio was replaced to try and solve the problem but the system crashed again twice this morning. Now customer service is telling me to go back to the dealership to once again update the software. What a crock. CHRYSLER IS A JOKE.

Your Ram trucks are nothing but JUNK. I spent every thing I had to buy one Now I just have to throw it away, your air ride system ruined me Thank you so much for ruining my life I wish nothing but hard times for your company

I purchased a 2015 FIAT 500e a couple of years ago. I am now the third owner of the vehicle, and ever since I purchased the vehicle I have been having multiple problems with it. First, the 12V battery went out, so I purchased a new battery. Secondly while making a right-hand turn all the lights suddenly came on, the ABS light, the RBS light, the ECS light, and then a Red Turtle would appear and the car would slow down and stop. I towed the car to the dealership for repairs @ Larry H Miller Chrysler Dodge Fiat on Havana in Colorado. They did an ECU scan on the car and said that the HV battery under the car is bad, and wouldn't take a charge, which will need to be replaced. I doubted the notion because the battery charges for me every day and the battery was at 90% when I brought the vehicle in for service, but since the car was under warranty for the HV battery the dealership was able to complete the replacement at no charge, and the only service charge was for scanning the computer. After changing out the HV batteries the lights were still present and they said that it was from the vehicle speed sensor and I needed to get both the rear speed sensors replaced. I doubted this notion as well because before I brought the vehicle in for service I changed out all four-speed sensors, but their explanation was aftermarket speed sensors are not good and they can fail out of the box. I decide to take the car home and change out the speed sensors myself if that was the case, I changed it before so I can do it again if it was actually bad. I didn't get but halfway home and the Red Turtle came back and the car stopped. I couldn't start the vehicle or do anything at this point but at least I was able to place the car in neutral and push it out of traffic. I called the dealership and told them what had happened and they said I needed to get it towed back in so they can replace the speed sensors because that was probably the problem causing the vehicle to stop. I paid out of pocket and got the vehicle towed back in for service again. After they changed out the speed sensors the problem still remained no change and no fix, back to square one. The car has now been at the dealership for a month now, and still no solution. The next option was to try and change out the ABS module to see if that was causing the issue. I agreed to the repair, and after the replacement of the ABS module the lights all went away according to the service writer, but now the car cannot be driven above 50 miles otherwise the Red Turtle comes on and the car slows to a stop. They towed the car back to the shop and did a re-scan on the ECU module again. This time it shows up as the power inverter module, which is the reason the car cannot go above 50 miles an hour. I was quoted $6000 dollars if I wanted this part replaced and for the repair. Keep in mind I am still paying for the purchase of the vehicle and now $6000 for repair on top of that to get this vehicle running and the part replaced, I can't afford that! So I went online and did some research myself and searched if there were any recalls on the vehicle pertaining to this issue in the past. Unfortunately, there were back in 2016 the vehicle had a power inverter module recall on the vehicle which was taken care of by the previous owner and replaced. So I decided to contact Chrysler Fiat Customer Service to see if they can help, either reduce the cost for the repair or help with anything basically so I can get the car back to use again. I was given a case #81336016 and was assigned to a Case Manager named "Jerry". Jerry was very hard to get a hold of and not very helpful at all to start with. The tone and the attitude coming from Jerry while speaking with him was basically "this is not our problem but yours" after speaking with Jerry for a while and letting him know my frustration, he basically said did everything in his power to NOT HELP and in the end said the inverter is out of warranty and I can't help you. What???? This is how you treat customers? After giving him every detail I could about what's going on and that this vehicle is now a paper weight since I can't drive it and still paying for it, he said he will call the Dealership where the car is being serviced and see if he can do something, and he did mention several times that most likely it'll be a waste of time because there's nothing he can do. Really!!!...again...WOW!!!! great customer service. Three weeks has gone by and still no word from Jerry I tried calling several times for an update, but keep getting pushed to a voicemail. Even the Service writer "Chris Handcheck" in the service department has tried multiple times to get a hold of him or another Case Manager and nothing. I finally received an email today from Jerry, stating he would like a call back to discuss the Fiat 500e being serviced. I spoke with Jerry and basically gave me the same story as before "I talked to my manager and there's nothing we can do to help you. WOW!! I am really shocked way to stand behind your product!!! No reason as to why the only thing he can say was "we can't help you!". Well, with that being said, I guess there is no more for me to say accept I am no longer purchasing anything from Chrysler, Fiat or Dodge because of the poor customer service and satisfaction provided or should I say not provided. The minimal support they can give is at least knock down the price for the repair so I can afford it, but all I get is "sorry there is nothing I can do to help you!" It has now been 2 months to the day that the car is in service. I texted Chris Handcheck the service writer and told him the situation and he basically agreed with me on the poor customer service I was provided by Chrysler Customer Service and with Jerry. I know there are other vehicles in service at the same dealership for the same reason, and I'm sure Chrysler does not want to assist for whatever reason that isn't helping us customers. My understanding is, and with any dealership if there are several vehicles being serviced for the same exact problem doesn't that raise a Red Flag to say we need another recall or we need to get an Engineer involved to figure out the problem? He wouldn't even give Chris a reason or an explanation on why they couldn't help. I proceeded to tell Chris I will pick up the vehicle tomorrow and try somehow to get it repaired somewhere else for lesser cost or get rid of the vehicle all together probably the ladder most likely. Chris Handcheck the service writer has been on top of his game the whole time...he has been keeping me updated as the vehicle is being repaired and also trying everything he can to assist with the repair of the vehicle, and definitely awesome service on his end. I just wish he didn't have to work for a company that doesn't give two cents about their customers. Again....never will I purchase another vehicle that has any affiliation with Chrysler.

I purchased a Chrysler 2018 300S in 2020. Issue #1-UConnect-6 times either replacing/updating radio. The last time contacting UConnect, with the same issues throughout, I was actually told the radio is up to date on the most current updates and they could not help me again. I left a complaint on Chrysler website and then I received a call to have the radio replaced. Issue #2-The car started leaking water inside and leaving extreme puddles on the floor boards and interior of the car was getting moist and discolored. I contacted customer service and addressed the issues. Danielle stated she did not have a garage for me to park my car in out of the rain and that I would have to wait until Chrysler had a date/time slot for the repairs to be diagnosed. NICE of her!! I asked Danielle several times for her supervisor to address my future issues as well, such as...rust, mildew, moisture and my interior being discolored from the water damage. Danielle stated she would not let me speak to her supervisor everything has to be diagnosed first. I asked Danielle for a replacement vehicle until my car was repaired since every time we would get into the car the seats were wet and we had to put plastic on the seats to sit on, or find a ride to school/work. Danielle stated it was not in my contract. That I could pay for a rental out of my pocket. I asked Danielle for a car detail after it was repaired, Danielle stated it was not in my contract and I could pay for the detail as well out of pocket. WE all know water causes serious damage and future damage as well. The car was repaired, however, the future issues were not, nor addressed again. Moral of this review....be careful of Chrysler, they are not willing to go above and beyond for a loyal customer. This was our third Chrysler 300 and the LAST Chrysler we will buy. We recently sold this HOT MESS and went to Ford. Thanks Chrysler for all the damage this has done and the loyal customer you have lost!!!!

I brought my 2015 Chrysler 200 4 years ago. The second year I had it the electrical throttle light kept coming up and the car wouldnt start. I took it to the dealer and they told me they couldnt find anything wrong. I am now on year 4 of having this vehicle and the engine has had to be replaced. Shortly after the engine got replaced the car wouldnt crank. The message on my dash kept popping up saying engine warming please wait. My car will go days without cranking. Another issue I have with the car is sometimes the keys arent detected when I get in and the car wont crank. My keys were replaced and the same thing happened. The cars transmission is also shot. When I crank the car it skips gears and goes straight to neutral and gets stuck instead of remaining in park. THIS CAR IS A LEMON !!!!

Renfrew Chrysler in Calgary Ab Can provides terrible Customer Service. Communication on the phone does not match work completed or charged for. Spent $3000 dollars in 3 repair bills on 3 separate visits, towed 3 times at my cost, now another Chrysler dealer says it needs an engine another $7500. Renfrew is taking 0 accountability. Greeting when you call the dealer states "Calls may be recorded..." I asked the Service manager to review the calls to he understands what I was promised. He states they do not have the ability to review the calls. Not a fair settlement,

Customer service is horrid !!! I don't recommend anyone to purchase a Chrysler product! Been called a lier and received no help for my problem!

My vehicle had been in for the same issue amonth after I purchase the vehicle in nov 2020 till now July 29 2021. Dealerships still can't fix the issue. Wasting my time and gas money driving 30 miles one way. Contacted Chrysler since my mileage is under 36k. They said they would call me back twice. Never did. They said they would take care of everything ensuring I get a loaner vehicle . Nope. They never did. Yet. I've missed over 40 hrs of work due to vehicle issues and not providing loaner vehicle and Chrysler not doing their job by doing what they are preaching to customer. It's not the first tine I've had issues and given the run around. I've owned nothing but dodge vehicles yet everytime u have an issue they take your money but won't fix the issue or make it right. U contact Chrysler customer service yet they tell u what you want to hear but never do it. I'm a disable combat veteran. It's hard for me to get around and loosing money which I provide for 6 family members. Thanks Chrysler for taking food out of my family's mouth. 40hrs gone which I won't get paid for . That's over 600 dlls my kids won't see

Pissed beyond belief! On 3rd radio after 2 1/2 years. Company is aware that radio is a problem but yet continues to use this product then refuses to pay for it after warranty is out! Could not speak to a supervisor as none were conviently available reps were no help and could only say I'm sorry... Now I gotta pay 1500?????

The worst!

I own a 2016 Chrysler town and country. The paint on the hood is already bubbling. No scratches or dents. No rust or a way for the elements to penetrate the paint and Chrsler will not honor a "goodwill " paint job because I had the issue one week after the allotted time. How do I know if this was starting sooner. I dknt insect the car daily

After waiting to hear from the service Department at South Strand Chrysler in Pawleys Island SC about a recall. Finally had to call them. Service called and scheduled for the part to be replaced. On voicemail which I still have they said the part was in and scheduled an appointment. Drove from out of town and dropped car off only to get a call that the part was not in. Only answer was sorry.
That is the only truth told they are SORRY.
The Dealer is South Strand Chrysler in Pawleys Island South Carolina.
This doesn't make me want to buy or recommend a Chrysler product if this is your idea of service to the customer

Customer service is of little to no help when you have a major problem
with their product. Warranty is a joke, they will try to blame repair on anything they can find not to cover the problem. Forcing people to lodge a complaint with the state. This is the last Chrysler vehicle this family will ever buy.

I had an appointment with service at 8am when they opened and was the first person there. They said 1 and 1 half hours. Two hours later I get my vehicle back. Their excuse was that they only had one tech there...ok...appt. 1st one in..why did you do others first? The recall notice said it was a 30 minute fix, I did have an oil change. Shouldn't have taken more than an hour

Dodge Rams from 09 to 18 have a serious design flaw in the engine block making the lifters go bad and eventually the camshaft that's what happened to me and it also seems like Chrysler does not care to get back to any of their disappointed customers I'm requesting a buy back from them but have not heard back from them I was told 2 request a buyback from Chrysler by my lawyer but they have failed to return any of my calls