Cigna Customer Service Complaints - page 3

While trying to get information on my employer provided Cigna plan, I was given the worst run-around. My employer & Cigna own me, according to them. When I tried to just cancel the policy, Cigna refused, stating that my employer had to do it. My employer is also able to mandate vaccinations and other services that I object to. Cigna refused to cancel and would not answer any questions with anything other than a "sorry". My HR person also would not discuss Cigna. So, I pay these worthless bums for a crappy policy that I do not control and am forced to continue paying for, even if I do not use it. hate Cigna with all of my heart. They are one of the worst examples of the "medical cartel" in my opinion.

I have Cigna through work. I have not had a problem until I had to have a tooth pulled on an emergency basis. All in network dental places were booked so I went to an emergency dental place. I used my FSA card, my debit card, and cash to pay for the service. Now I am being told that I have to pay them back what I used on my FSA. I don't have that kind of money. This is wrong. I payed into the FSA. I used it for a medical service.

In 30+ years of professional life, I have had health insurance through multiple carriers and Cigna is, bar none, no comparison, the absolute worst. I would rather deal with the cable company or the IRS than Cigna. With those two, at least I receive something in return for my money.

When our child required significant health care services - strongly recommended by multiple providers - Cigna's first reflex was, naturally, to deny coverage. Ditto the appeal (that we made to a Cigna-compensated vendor). We were forced to make do with the skimpy coverage they were willing to provide but, even then, they have actively sought ways to avoid paying anything. In two years we have paid hundreds of thousands of dollars (i.e. savings and borrowing) for healthcare that our child absolutely required while Cigna has grudgingly paid about $14,000. In other words, we've received less than what Cigna received in premiums. Which, come to think of it, is an outstanding business model.

Claims sit for months; information that is either irrelevant or that has already been provided multiple times before is demanded; the rationale for delays and/or denials changes depending on whom we speak to; the website is either opaque or doesn't track with what "customer service" has to say. If it is not written in the "customer service" script, it is not uttered (which would explain why, after waiting months for one claim to be processed, we were told with confident assurance and lack of irony that all claims are processed within 7-10 business days). Perhaps because they were tired of talking to us, we were informed that our claims (past and present) were being "audited" and that would take another 60 days. Finally, yesterday, we received a letter saying that we'd been paid too much and to please send them a check for $300.

I really cannot find enough negative things to say about Cigna.

I broke 2 bones in my back. Supposed to be on short term disability. Case worker has not followed up on anything. Hard to get her on the phone. I have had to do all leg work getting files sent to her. She has said she doesn't call doc office , I am supposed to? 4 times Dr office faxed files and notes, she always says need more paperwork and did not get a fax. I resorted to conference calling her, Dr office and self. Dr office asked what she needed, & wanted e mail address because Cigna rep always says did not get fax. Med files e mailed she confirmed had the email. Every time I have called she always says need more pay but can't explain what else is needed. Cigna has only approved 2 weeks , but Dr has taken me out 10 weeks. I have used all my vacation & now unpaid leave. This is nothing but a stalling tactics. Left 2 messages with supervisor but no one calls me back. This has been going on since May 1 2017. If you speak with a different rep, well, depends on who you are talking to , what answer you get. Searching complaints on line, appears that most all have same complaint.

What a horrendous company. I am on hold as we speak to discuss a recent denial. Days of calls, not one person to speak to. Unreal.....borderline criminal!

Dealing with Cigna is an absolute nightmare. I've personally reached out to them dozens of times over the last 4 months trying to resolve one small issue with a flexible spending account balance and each time a representative says they will get back to me within a few days. I never receive return phone calls and the issue never gets resolved. Now they've successfully postponed the issue long enough that on November 1st, 2016 they simply removed my available balance and declared it "unused." CIGNA STOLE MY MONEY! If you can, avoid this insurance company at all costs.

Jorie D from customer service is useless........she asks for information already given to her. Then she stated the claim was handled by a third party. When asked why Cigna did not pay, she stated "because discount".

Damn worst service in Cigna offshore team ridiculous response Overall rating is 0 .

If you want to know the way how they irritate just ask your auditing team to barge the calls .

Have been waiting on the phone for an hour.

My husband needed a dental implant and began the process in April 2014. Step 1 was to have what was left of the bad tooth extracted and then wait at least 4 months for Step 2. He had the bad tooth extracted in April (Step 1). In Oct of 2014 my husband learned his place of employment would be closing in December of 2014. We opted to continue his dental coverage with COBRA to complete the dental implant. Next step was completed, submitted and paid for by Anthem. Then.... Cigna took over the coverage and now refuses to pay for the final steps of the implant!! Their reason: "There is no payment for replacement of teeth that are missing when a person first becomes insured." I have explained and explained, and explained some more, that the "missing tooth" was removed for the purpose of putting in a dental implant and that he has been insured before the process ever began. We have been told by the HR people from his previous employer that regardless of changing to Cigna, the coverage should be the same. Our experience dealing with Cigna has been nothing short of horrible!! They will stoop to just about ANYTHING to deny a claim. I have spent hours on the phone, requested a review and have been through the appeals process all for naught. So, my husband's out of a good paying job, we paid dearly for COBRA and are now stuck with a $2000+ bill because of an opportunistic company who is using the semantics of insurance-speak to get out of paying what they owe ....just because they can! Amazing how much more quickly the review, appeal and denials arrived in the mail. Always heard how bad Cigna was but have now experienced it firsthand. They are thieves!!

I'm a current customer, after calling 10+ times and speaking to endless incompetent call center employees, I'm unable to extract any value of any kind out of them.

I've been using cigna home pharmacy for years and I've been paying generic price for generic brand for years. Now they are charging me brand price for generic prescription because of the manufacturer they are getting my prescription from is charging brand price for generic prescription. This is not fair to me because I get medicare help and I'm supposed to pay genetic price for generic prescription not brand price for generic prescription. I will be filing a complaint with BBB and take this as far as I can go.

Spoke to Andrew again today .OF COURSE they are still waiting for my records ...Have now recieved forclosure notice on my house . Does this company not have a soul ? My EF function is at 30% at resting rate . The new cocktail of Meds im on is making me sick . Hopefully they will figure out the right combo of meds so i can get my life back . I have written a letter to the General Attorneys office and to the Governor of Virginia .I suggest you do the same in your state . Cigna customer service reps are liars ...The lot of them . Andrew now claims they have kept my case open an xtra week and ahalf as a courtesy ..when i call about my claim the recording says its closed . If cigna wants to help me they can email me This company is one of the many reasons AMERICA is NOT SO GREAT anymore . When a health care organization us allowed to systematically deny claims where its a matter of life and death , losing ones homes because they don't care about the patients or their loved ones ...Its a damned shame .

I am very disheartened that i live in a country that allows a company like cigna to exist . I was diagnosed in Dec. 2015 with dilated cardiomyopathy . Was out on short term disability went back to work thinking everything was fine .Had to stop working because pacemaker was going off EVERYDAY . i thought it was broke . long story short I am now trying to get Long term disability approval .According to my case worker they are mussing this and that paperwork from my HMO . Today my case worker calls me and tells me he needs the records from HMO . The last 5 phone calls he tells me they are waiting on doctors notes . Today he tells me they need the records and claims notes and records are the same thing . NEVER ,ever in orevious conversations did he mention records .He then proceeds to lie to me and tell me that he in fact told me that a few phone calls ago . I have been keeping a diary of ALL of our conversations . I suggest you do the same . I'm sure i will need all of these notes for a lawyer as soon as they decide to deny my claim .

I wish I had found this site sooner. In Oct. 2014, I had cataract surgery. The doctor was an in-network provider and I assumed that his surgery facility, in his building was also covered. When I received the EOB, the claim was denied because the facility was out-of-network and I was stuck with a $1600 charge. I checked the Cigna website and couldn't find the facility listed. Stupid me for not having checked prior to the surgery.

About a year later, I was looking at the Cigna website and found the facility was listed. I called Cigna and their rep told me that the facility had been an in-network provider for years. He suggested that I appeal the claim denial. I never thought to question the original EOB, assuming that it had been processed correctly.

I did appeal and the appeal was denied because I did not not file it within 180 days from the date the claim was processed. The denial letter gave a lengthy detail about the 180 day appeal rule, but did not mention that the facility was in-network and the initial claim was processed incorrectly. Although it appears that Cigna made a mistake in processing the original claim, I am still stuck with paying the bill.

I'm a registered nurse who suffered a back injury and will be having a spinal fusion surgery. Cigna denied my LTD claim despite receiving many pages of supporting medical documentation. I suffer from severe back and leg pain which is not controlled, even with large doses of narcotic pain meds and muscle relaxants. I can barely walk, spend and most of the time not safe to drive a car. Cigna says I should be working. Really? Do they really think I can carry out my duties as a critical care nurse when I can barely even walk and am impaired by narcotics? It would be a legal and ethical violation if I accepted care of patients when I know full well I am not able to perform my job duties, both physically and mentally. I wonder how the Cigna employees can live with themselves and the terrible things they willingly do to their subscribers. It's time to hire a lawyer!

Diagnosed with MS 10yrs ago. Having over 80 very painful seizures a day! Got on med that worked GREAT! NO replases for 10 years! Cigna switched to generic med which took 8 mnths to receive & I have been in relapse ever since going on 7th month. Cigna has original medicine that WORKED FOR 10 YEARS!..... just won't give it to me & making it very difficult to get. I'm trying to jump through all these hoops to get it..... still. depressing. :-(

Now on variety of FIVE different meds (including steriods). Been to ER, seeing several docs, test & more test, MRI's. I've already been diagnosed! My quality of life has changed drastically & it seems like nobody gives a flip. Cigna will literally watch you fall over the cliff and do Nothing when you need Help NOW ..... but hang on to the rope for themselves ...... and tell you to Jump!

How does this save Cigna money! From one "Working" med to 5 "NON-working" meds?

Cigna, can someone who cares....... nevermind.

Before buying Cigna my broker has promised I can get cashless services on arrival to a hospital, so I wouldn't need to wait confirmation or pay any deposit. I honestly informed Cigna about my pre-existing illness and did not expect Cigna will cover it but they sent me certificate with no exclusions. I was really surprised and thought are they blind or stupid but anyway it was even better for me. So I made wire transfer for outpatient and inpatient coverage. After I received my insurance card hospital couldn't see any benefits on Cigna website, so I wrote to Cigna's customer support and got reply "We're working to improve our services in future". I used to work at some cheap insurance company and I'm very well know replies like this. it took a month of waiting of reply but I got nothing. I thought Cigna was the best insurance I know. I don't know what is the difference between Cigna USA and Cigna Global Solutions (UK) but I am very disappointed with the second one. When I decided to see a doctor, my hospital sent request to Cigna to get confirmation for outpatient treatment. Cigna requested more information about my condition and sent denial to the hospital and I received email at the same day with new insurance certificate with exclusions for my pre-existing illness says something like: our underwriters didn't know you had these symptoms in the past.
Where in the world after you signed, for example, lease contract for 500$ per month, your landlord then says you have to pay 1000$. Hello you've signed contract already.
I didn't want to deal with Cigna anymore and I decided to terminate the contract. It's been 2nd week since I informed Cigna to cancel the contract and return my money back but I'm still waiting for any reply.

Cigna Pharmacy continuing sending the generic brand after, I asked and Doctor ordered the brand. Every order is a big problem. I don't understand why is so difficult to follow the customer's and doctor's order and send the correct medication to customers.
Maybe your pharmacists need training for following the Doctor's order and send the correct medication!

I honestly don't know where to start. I had back to back surgeries and I did everything I was told to do only to find out that more information was needed for my claim. I've received paperwork out of sequence, why would you mail out a form asking what duties you can perform when you return to work if you haven't even had surgery yet? Why would that be sent out before the necessary paperwork to get the claim going? Just a way to stall and get out of paying benefits. When I call it get different answers from different people. My case worker is not people friendly, he says he understand but show no compassion. Because of the problems I experienced during my first surgery I got everything ready for the next one. I had ALL the paperwork they needed ahead of time and faxed over from my doctors office only to hear that it hasn't been "updated" in the system yet. If you send a fax it takes 1-2 weeks for them to receive it because apparently they can't afford to give every person or at least every department their own fax machine. This company should not be in business!!! They should be shut down! Employers probably like the company because they save money when people get frustrated and give up. This company makes every employer look bad who use their services. I'm looking forward to not having to talk to any of them anymore.

Employers need to avoid Cigna at all costs. My wife passed away on April 3, 2016 unexpectedly and Cigna is only adding to the stress of losing my life partner and best friend. First they gave me the run around about receiving paperwork in 8-10 days, then I received claim paperwork insisting that I sign off on allowing them to establish an account to hold on to the money, now I am being told that I will only receive $25K out of $100K policy because I didn't complete a survey in 2013, yet they continued being paid as if my wife was covered at $100K. I called and was asked for my claim number, but Cigna has yet to provide me a claim number. Then I was asked for my social security number and was told that they still could not find me in the system. After providing my name I was told that my social security number was wrong in their system. I have already filed a complaint with the Texas Department of Insurance. My next step is to contact our state representatives and thank God my neighbor works with attorneys and the media everyday, so Cigna's secret is about to be revealed to the people in Texas. While researching, I have found that they initially deny 65% of all claims. This is a heartless company that could care less about the added stress they are causing. I refuse to let this go.

Never use their Home Delivery Pharmacy. I have had nothing but problems with their delivery. I always get incorrect answrs from their reps regarding when the medication was shipped and when it will arrive. The status and history never is updated on MYCIGNA.com so I can check for myself. I have tried regular mail, messed that up, Priority mail, messed that up and now I have resorted to overnight mail, yep they have managed to mess that up as well. Told me it shipped and would require a signature due to being sent UPS. Had to stay home from work to sign for package and it never showed up. Called and they said "oops, that didn't ship until this morning", so now I have to take another day off work. They have now regard for the fact that these packages are not a T-Shirt you ordered for weekend wear, but medications you need! I'm going back to retail even if it the insurance forces me to pay more!

I have to use Cigna as my employer has grown to large to handle it's own HR. I have had major surgery and am using short term medical leave. I have been compliant and followed all of the rules to get to this point. Yesterday, I received an unsolicited call from someone purporting to be with Cigna. They demanded my personal information, of which they have on file and on hand. This raised many RED FLAGS. We have been warned many times about fraud and to not give out this information to anyone. I refused to give this information out and hung up. When I called today to try and resolve this I had the LUCKIEST turn of events. I got the RUDEST,DUMBEST cow of a customer "service" rep ever. She berated me for not giving this information out to whomever called and I was stupid to give it out if I placed and initiated the call. Needless to say, this was not a good start to the day. Now off to PHYSICAL THERAPY for the physical torture of the day.

Bonita Springs Dental Office -Westland Dental Group - Called on Friday afternoon to say that Cigna Dental was no longer accepted at the office impacting my Monday appointment. Called Cigna Dental on Saturday, "We have a valid contract with this office."

Cigna Customer service rep unwilling to transfer to Manager who was "busy." Scores should be negative integers for both Cigna Dental and Westland Dental.

Just called there phone number was on hold for about 5 minutes and then got disconnected. . . . Great!.