Cigna Customer Service Complaints - page 4

is apparently not an actual e-mail address. can someone give me a way to talk to you? You have been giving me the run around for over a month now my status on your site says closed what is going on with my claim?

I made an enquiry for insurance to Cigna in about October 2015. The quote I received was more than twice the cost of insurance through adeslas who actually appear much better. Told Cigna was 'unrivalled' by the guy who then spammed me continually for months (still is, actually) I declined the offer. But that wasn't the end of it, oh no, telephone calls from several different numbers - as I blocked each one, another was used. The same with e-mails, block one, another crops up. I had one two months ago saying it was my 'last chance' - fat chance, there have been more since. Creative blocking has helped & I stopped using the mobile that was being contacted. But I check my spam box & look, out of interest. They're awful. Their dodgy sales tactics are as bad as their reputation for helping - decidedly dodgy. I want to write a nasty reply but I know they will not care - they don't care when you are paying them, why would they care when you aren't? What an obnoxious bunch. That's the other reason I don't respond any more, everything is going to spam and wasting their time - which means they aren't bothering somebody else...

22 minutes on hold trying to get help, and I gave up. Then I tried to find a way to email a question, and it apparently does not exist. This is terrible customer service. The phone system just keeps the same loop - no indication of how many minutes (hours) you'll be listening to their ads while on hold.

**ATROCIOUS** customer service. I cannot get anyone to help me with my computer issue. I reached Vicky and Mark in technical support, both of whom kept telling me to go back to the main number to start over. No responsibility or accountability. Would NEVER recommend CIGNA.

Cigna is the absolute worst waste of money I have ever paid out for insurance. I submitted a short term disability claim back in OCTOBER and have had nothing but excuses and rude worthless people to deal with ever since. They intentionally do not request records correctly to get out of paying these claims. I have talked to the most worthless supervisors that I have ever encountered in my life. They only make excuses and then tell you "there is nothing I can do until I get the records" Well if they would do their job correctly they would have the records. Then to top it off I got a letter from them stating they were closing my claim for "lack of needed medical records". Seriously complete incompetence! I would NEVER recommend this company to anyone and will tell anyone and everyone to avoid Cigna at all costs. No point in having insurance that is run by completely incompetent people. They will scam you out of everything you pay your hard earned money for.

I stumbled on this site, it is quite humorous with the reply's from "corporate" how friendly they appear to be..don't be fooled this is an appearance. 2016 will be the second year having Cigna for my dental insurance and I am looking into either dropping this company and go without insurance because this is a waste of money because they cover almost absolutely to nothing. And anytime you call to discuss why work wasn't covered you have to deal with rude unintelligent zombies. So if you have a choice when choosing....choose anything besides Cigna.

I had 2 dental implants dec. 2014. Cigna is my insurer took a long time to review, over 6 months and then only pay $400 on each implant. Fine some money is better than nothing. But now they have reared their ugly greedy head and are trying to reclaim the $800 that they paid to my dentist...they changed their mind. WHy??? prob because my dentist put in an approval for the crowns to place on the implants. Do I have any recourse to so that I don't have to pay the $800 that they intitally paid and to make sure they pay for the normal percentage of the crowns?

Horrible dental insurance wouldn't recommend to my enemies.

I'm usually pretty good about working through obtuse company policies but Cigna has me at my wits end. They arbitrarily denied all charges because they thought my wife was covered by Medicare (she isn't!).

What Cigna doesn't understand (or chooses not to care about) is that when our insurance company denies coverage for no apparent reason, our health care providers must spend significant time and resources to tried to get paid. This increases their overhead costs. It is also very embarrassing for the policy holders to have to face our healthcare providers.

Cigna, in my opinion, is the second worst company to deal with in the country. Comcast is in the hall of fame for being the worst.

Don't know where to start!! I have made numerous calls into Cigna to check on why $20,000 in claims have not been paid to find out they WONT BE PAID.!!!! Because I had "mental insurance coverage, but not "Substance Abuse" coverage!!! What a scam!!
So now trying to talk to someone the last two days about new coverage, I was misinformed, transferred to the wrong person twice and lastly put on hold for over 3 hours and 52 minutes getting NOWHERE!!!! Terrible customer service. One rep took the call and said they had no idea what I wanted and hung up on me after I had been holding for over an hour.

Worst insurance experience ever. They have attempted to deny every claim my family has had this year and used every excuse in the book. I had to threaten a lawyer to get them to pay my son's dental bill because I was about to go to collections...their reason? "They had to verify (FOR THE FIFTH TIME) that this was his primary insurance." They will try EVERY EXCUSE to get out of paying bills. Horrible.

Unfortunately my company switched to Cigna this year and this has been the WORST insurance company I have ever had. Also their Cigna Home Delivery Pharmacy is TERRIBLE. I have been waiting for my insulin order for 3 weeks now. The Pharmacy website states "pending approval from doctor", which approval has already been done. Why have a website if it is not going to have updated information? A Cigna Rep I spoke to on the phone asked me if I had picked this up already....ummmm you are a Home Delivery Pharmacy...how would I pick this up? Their automated phone system has said for the last 4 days that "your order is processing in the pharmacy and should be shipped shortly" I guess "shortly" means we'll get it out to you when we feel like it. Three different answers from 3 different sources. I will be dropping Cigna during our next open enrollment and going on my husbands insurance...or I have may to quit my job to be able to get on his insurance sooner.

The customer support is rediculous. In particular Robert Dell was very un helpful and basicaly i am left to do his job for him. Before my claim manager was changed to him i did not have any issues at all. I have now missed 2 weeks of pay becasue of his inability to do his job.

Absolute Liars and completely incompetent
spent 3 months trying to get reimbursement for something out of network (I have out of network coverage) and despite calling with the treatment codes and asking for every step I needed to take to ensure there was no problem, was eventually told they wouldn't pay as it needed a pre auth? REALLY? WHY THE HELL DIDN'T YOU TELL ME WHEN I CALLED ?!?!?!? the worst thing is that because I did not specifically ask "do I need a pre auth" their policy states that they did nothing wrong. I called chasing this over 10 times, got told completely incorrect and inconsistent information and was given the complete run around only to be told after jumping through every hoop to basically F**K OFF ! thanks for nothing you slimy bunch of lying scumbags !!! Oh and also thanks for telling your own insulin pump supplier that my wife's doctor called you and asked you to remove the authorization for her insulin pump. Strange that when we called her doctor nobody by the name Cigna cited works there. Steer clear of these guys and if you are forced to deal with them, record every call you make - you WILL need it later !!!

Cinga life insurance is the worst. My son passed away on Aug, 25,2015. I laid him to rest on Sept, 1, 2015. That same week I went to my HR department for Palmetto Health Richland Memorial Hospital to get the claim started so the funeral bill could be paid. The following week after my visit I received the same letter in the mail that I've already done with my HR dept. Shortly after I received another letter but it was from Cinga saying something about if my policy was more than $5000.00 they are going to put it into a Cinga account. A week later I called to inquire about the letter and that's when the young lady told me that I will not be receiving the life insurance policy simply because my son was not a full-time student. Know I've heard of a poli8not paying if the beneficiary had something to do with the person death. I hate I ever had this insurance taking out of my check simply because they don't help you in your time of need, but they will take the money out of your account so faithfully. I'm taking this insurance company to the new because I bet those who have this Life Insurance policy don't know about there fine print. All because my son is between the age of 19-24, but he is not a full-time student they want pay the policy. Thts some BS, if I have the policy and it's life insurance they should pay. I will be doing a lett5to the BBB, as well as the state paper.

Cigna Insurance is the WORST most INCOMPETENT "company" I have ever dealt with. I HAVE NOTHING GOOD TO SAY ABOUT THEM! For an entire year they have been an unending NIGHTMARE in my life! Time and time again they have lied to me assuring me they had corrected the mistake "THEY MADE"! Many times during calls with them they would actually put me on hold telling me they were placing a call and correcting the mistake. They have proven themselves to be heartless LIARS playing games over and over again. I am thankful to be done with them - I will never deal with them again! They should be made to answer for THEIR MISTAKES instead of being allowed to mislead and use innocent people who are trying to do the right thing. All those commercials they are constantly playing each day are just LIES, THEY ARE LIARS AND THEY "DON'T" REALLY CARE! I HATE EVER HAVING ANYTHING TO DO WITH THEM!

My Company switched over to Cigna Dental last year. I had Guardian Dental before being switched over to this nightmare of a dental plan.. The problems with Cigna dental started after a dental provider change earlier this year for me and my daughter. My daughter had a dental procedure in which was accidentally billed under my name instead of my daughters name . I was never a patient at my daughters dentist office .
I called Cigna and asked them to cancel an authorization for a procedure I was going to have done in January 2015 due to my finding this dentist to be clearly incompetent, and I had also called them for them to correct a claim that was sent in error from my daughters dentist office, billed under my name instead of my daughters name . Ive made my calls to Cigna and have spoken to several representatives since June 2015 with no resolution. It's pitiful that I should need to make numerous phone calls and be told each time it will take 30 to 45 days to solve this issue over and over again for nearly 5 months.
Cigna Dental Refused to reinstate my account which allows me up to 2000 to use for dental procedures even after they spoke to the Director of the dental clinic that reimbursed Cigna for the funds that were mailed to them under my name, for confirmation. Cigna was mailed that check 1 month ago and to date they refuse to reinstate my account and they gave me the song and a dance about waiting another 30 days to post the check before reinstating my account. I ended up having to pay my dentist 4000 for a procedure that wouldve cost significantly less if it wasnt for Cignas incompetent team . I advise anyone looking for Dental Insurance to stay away from Cigna Dental to avoid the Hell Ive been put through and avoid being scammed.

We found this company to be poor in communication and after several staff had left (which gave us no continuity with our account) we were left picking up the pieces to carry on forward through he process.
This also left accounts being Un-administered as we were not informed that the financial controller had left 3 months ago and no one was looking after that account...
The property took far to long to build, and please arrange your own Inspection and not Cigna's preferred outfit. They only picked up six items on a brand new build! We went to see the property and found 28 issues, were not professionals however we do have normal eyesight. Which we can't say the same for their Inspector...
As soon as we had the property settled we fired Cigna, having being left with no faith or confidence in the brand.
We will in future take another investment property but never with Cigna. Do your research and look out for the figures, theres numbers that should not be there and you need time to look them over carefully...some details are mis-leading and we were left wondering if we should sell to break even as it was all such a hassle to get there, such was the bitter taste it left, we feel it may have to go so we don't have to be reminded of the process we went through.These were just some of the points of interest, we had plenty more...As always its buyer beware!

I received my first Short Term Disability Check on September 1st payment for 4 days (August 6 thru 10) I received a letter from Cigna on Sept. 6th requesting disability information from August 11 to today. Faxed all required information to my Cigna representative for review on Sept. 9th. Found out today the rep. will be out of office till Monday. How is a person supposed to survive. Very disappointed in the service.

Despite asking multiple times over a span of 5 months for a cost estimates with the specification of patient responsibility for a planned maternity hospitalization, CIGNA failed to provide any information to make an informed decision on whether or not use the hospital affiliated with our gynecologist. Now, 2 weeks from the planned delivery, we discover (by ourselves) that our plan does not cover certain costs, which could result in significant out of pocket expenses, and in case of complications, severe financial strains for our household. The disservice provided is incredible and the unwillingness to work with us to find a solution before the hospitalization is unacceptable. We are now considering whether this client mismanagement could be ground for a lawsuit against CIGNA.

I have more than 1000 in my spending account o cover any out of pockets. The problems comes in when its time to pay me back monies out of my OWN spending account on medical money paid out by me its a run around.I spend a hour on hold or more per call or Im transfer to 4-6 ppl. All trying to get me off the phone.Saying fax it this number or that number or blah blah. once I use all my spending money Im cancelling them OUT! #strikes YOUR OUT!

I had good experience in past however my current claim was rejected saying that prescription is not provided. This person does not know that international United kigdom claims does not have prescription to provide. In UK, GP/Provided gives the perception which is been handed over to pharmacy. Pharmacy keeps the prescription with them and gives us the bill which is used to claim in cigna. They are behind me to get the one more prescription from doctor/GP. Its so difficult to GP appointment here for illness and they want to me get his time for same prescription. It's ridiculous.

I have called customer service multiple times a week since June and have yet to hear from any claims manager or given any actual information in regards to my claim. I have received the run around and several customer service reps that apparently do not know how to run a proper search. When I give them my incident number it takes about 10 minutes before they can locate it. At this point I have been without a paycheck for nearly 6 weeks and my family is facing a financial hardship and no one at Cigna that I have been "transferred" to seems to care enough to help. When I ask what can I do, is there something missing, please give me an update -- I am met with little to nothing. What is the point to having Cigna cover my disability and take my money out of my paycheck if I am unable to access it when I am out of work? At this point I have had to negotiate with my employers to allow me to work from home after I am allowed to work again because I can no longer afford to send my 6 year old to before and after school care or a nanny to come watch my infant son. Let alone pay my bills, placing all of the hardship on my husband. This kind of service is extremely disappointing and even more depressing since I met the same piss-poor service with every employee I reach out to for help.

My awful customer service experiences with Cigna Dental begin in August of 2014 when two claims were processed out of network incorrectly. I have spoken with no less than 10 different customer service representatives and at least 4 supervisors in an attempt to solve the problems. I have been told several times someone is sending the claims back for reprocessing and it will take 6 to 10 weeks to complete once again. I am always told I will receive a call from a representative at Cigna when processing is complete. I haven't received a call nor follow up from anyone at Cigna since August 2014. I have received horrible customer service from representatives and supervisors. Plain and simply lousy shameful customer service and there appears to be no accountability to correct problems at this company.

Terrible experience with Cigna dental...plain and simple....several issues with trying to get reimbursed, since my dentist does not take insurance.

Some years ago, after having surgery, I began feeling poorly. My doctor suspected blood clot and wanted a scan taken to confirm or deny it. CIGNA stated they would not pay for that scan. After my doctor spoke with them, they decided to approve the test. Well, they found two blood clots....one in each. lung. My doctor immediately put me in the hospital. Blood clots are life threatening. What kind of insurance company denies a test to find out? CIGNA
Recently, they sent the wrong presctiption b/p medicine to me. When I spoke with them, they blamed the doctor, even though I had been taking the specific b/p medicine I ordered online. They would not reimburse me....which I consider robbery. Now, my doctor has changed another medicine and I have a one year get it free card for it. CIGNA will not honor coupons. Is that supposed to save us money (which they profess to want to do)? I think their home pharmacy service is grossly mismanaged and inadequately run if their goal is to provide excellent customer service.