Customer Service Scoreboard
I purchase child floating device lot no user weight 30to 50 pounds when my grandaugther went in the water it shrank she complain it was to tight I try adjustind but there was no room did not use in the lake im requesting a reolacement for something more comgortable that wont shrinkl
In Jan 2015 I purchased what I thought was a Coleman underwater camera that is made by another company instead who bought Coleman's name! The camera has had issues with freezing and using batteries within 5 minutes since I bought it and I have tried multiple times to file a claim.
It took Coleman Service Reps 20 minutes to tell me it isn't REALLY their product and to give me the contact info of the manufacturer after being on hold for 25 minutes!!!! The actual manufacturer will not respond to complaints at All!!
I will never TRUST the Coleman Brand Name AGAIN!!
We purchased the coleman cooler that holds ice for 5 days at 90 degrees,the first time we used it Temps were 75-80 ice melted,upon using a second week the first 2 days we have used 4,20 lbs of ice which have all melted.leaving us to a cooler full of water.the outside Temps this trip topped out at 80-84 with cooler on shade and not being opened during day
Bought two aerobes online. One doesn't hold air. Leaving for camping trip on May 4th. Warranty process won't get me a replacement in time so I called customer service. The phone number is always busy so I did the online chat. All I could get from that person was telling me over and over the warranty process and not responding to my request for some "above and beyond" service -- sending me a new bed with the understanding that I'd return the defective bed to them after my trip. Is my request so out of line? Why take no action like this and risk losing a 35-year customer? Actually almost 45 years. We got a Coleman cooler for a wedding present. We still have it. But now I doubt I'd buy another Coleman product. And I expect to tell everyone I know about this experience. It's a shame that it came to this but the lack of response to our situation is just not acceptable.
Purchased a Coleman Montana tent in 2011 and have used it 4 times till now. The poles have broken, a zipper is broken and the fly has severely torn. Not impressed with this product, especially when we have taken particular care of it and used it only a few times. Even less impressed by a total lack of care or service from either BCF OR COLEMAN themselves.
Very disappointed in the Coleman boots , just bought them 1 month ago to this day n the soles rare gone already. I'm without home n needed them for new job,"dishwashing." They are supposed to be waterproof, " not with holes in the bottom. I've bought Coleman products all my life, very poor grade. Don't have money to replace them,so now I'm screwed. I'll never buy or reccamend the product again.
Coleman makes $$$ off of selling their name to GARBAGE PRODUCERS such as EASTMAN FOOTWEAR GROUP, but does NOT STAND BEHIND IT AT ALL!!!!
The boots that Coleman sells under the Coleman name using the Coleman Logo are made by Eastman Footwear Group. THEY ARE GARBAGE. Coleman refuses to stand behind them and says that I have to call Eastman. No matter how much I try to explain to the idiots at Coleman that I bought a COLEMAN PRODUCT BEARING THE COLEMAN NAME and LOGO and TRADEMARK all the Coleman reduced intelligence rep. had to say was too bad we don't make them.. EVERY CALL TO EASTMAN GOES TO RECORDING ASKING ME TO LEAVE A MESSAGE... They have NEVER returned a single call to me.. I left 2 messages per day for over 2 weeks and NO RETURN CALL!! The Boots are JUNK, Coleman is completely SPINELESS and EASTMAN MAKES TRASH and refuses to stand behind it. Eastman has the WORST customer Service I have ever heard of.. Coleman should NOT be allowed to do business in the USA!! They are as disgusting and SPINELESS as they come... NEVER AGAIN WILL I BUY A COLEMAN PRODUCT!!!!!!!!!
Bought a Coleman hitch for my ATV. The picture on the box shows it can be used as a rise or drop hitch. In reality it cannot be used as a drop hitch as it is shown on box. C/S told me if I pay to mail this heavy hitch back only then will they refund my money. Way to treat an American Veteran Coleman. I guess I fought for year to defend your right to falsely advertise your product and make money off the American people.
Coleman customer service is very disappointing. We have a Coleman extreme cooler that will not keep ice for no more then 5 hours. They replace the first cooler and the second one is just as bad. Called the customer service line and Josh is just rude. I am not ever buying a Coleman product again. This cooler is a bad product.
I don't always write a review...
I will never buy any Coleman products again. bad construction,
they are terrible. The Service Center never respond to e-mails and they don't answer their phones. After the long wait on the phone line you may surprise by someone hang up the phone on you! and today I try to call again and the voice mail said the store is closed..
Bought an underwater camera about a year ago. Did not utilize it in the water until yesterday. My granddaughter wanted underwater pictures - it filled with water the first time it was used in the water. Enlightened to the fact that Coleman does not sell this item but sells is Name to this crap company. Have been a faithful buyer of coleman products for 52 years, never again.
Ok ready for the truth about coleman? First of all unless you work for a big company like walmart, costco, target etc. You will never talk to anyone who is an employee of coleman, they dont handle any customer calls not complaints no orders none at all. all inbound calls to coleman go to a call center in peoria illinois by the name of HGS. The cust service reps dont work for coleman, and most of them have never even seen the products they are reps for..
Very disappointed with Coleman! Customer service is non-existant. Placing an order was impossible. I have never had so many issues trying to place an order!I gave my email address to be sent a code for free shipping, when that didn't come via email I did the on-line chat and was told I need to place the order over the phone and they would honor the free shipping. So I called and it was clear that I called Coleman but after the long recording I got disconnected! I did the online chat again and they said to give her my number and they would call me within 6 hours! What? I just want to place an order!!! So, hours later they called and by this time I was very leery of Coleman to the extent that I wasn't sure I was dealing with a legit company. I asked to talk to someone at corporate and I was given a number to call. No surprise the number went no where! I looked up corporate on line and no surprise that phone system took me no where too! Unbelievable.
have two defective air beds AGAIN,and two useless pumps that cant be used on updated ones they are refusing to replace and will not tell me how old the beds were to begin with said, WE DONT KNOW YOU HAVE THEM NOT US?!WOULD NOT EVEN LISTEN TO MY REASON OF COMPLAINT. AND LIED ABOUT THEIR AUTHORITY WHEN HE WAS ONLY A CUSTOMER SERVICE PERSON NOT A SUPERVISOR
Well I guest I won't be asking Colemen for any help. I read all the comments and I must say I'm very surprized by the lack help from costomer service. The Colemen company need to THINK about thier customers....the ones who keep them in busy !!!! I'll look else where for my flash light.The older model,non LED
I have a 2 burner Coleman Gas Stove, purchased 1971, it has served is well. A friend purchased one last year and found it is of much cheaper construction. Last week I purchased a replacement pump, found it very inferior. I wonder if they still make one as good as my original model, perhaps under a different name. I will not purchase one of their regular models. I would rather pay more and get a decent model.
I purchased a Coleman twin hi rise airbed, first time.I have 2 different pumps. I specifically looked to see if specific pump was needed...the outside of closed box states clearly" Don't forget your pump! What it should say is "Use Coleman pump only!!You only find that out after u open the box an no other pump fits! So now you can't return the bed at all. So upset I contacted Alex customer relations and the best he can do is sell me a pump for 23.00..i don't think this is fair, I am already out money for the bed, due to your big flaw in your packagingand labeling . All I am requesting is a complementary pump or coupon. You need to label your products correctly for consumers.
Tried calling customer service number twice this last week. I was put on hold for several minutes, after 15 minutes the first day I hung up. I tries first thing in the morning the second day and again held for more than 15 minutes, without any assistance at all. Good luck reaching a human.....
Purchased air bed online. Bed leaked air and was unusable.I asked for a replacement but was told that there were none and that model had been discontinued. A very rude customer service agent said to keep bed and they would give me store credit or send me a different model which I didn't want. A supervisor told me that they would credit the cost of the bed but I would have to pay for return shipping and insurance- approximately $40.00. Usually if a company, and this is the manufacturer, sends a defective product they bend over backwards to make things right. So far, I have just had rude agents and no resolution.
I had bought a coleman powerchill to take with us for our family trip to marine land . we had a 4 hour drive and thought it would be perfect to keep our lunch items cold on our drive so i would not have to pay for lunch there, needless too say when we got there my food was spoiled as the cooler had been pumping out hot air. so it cost me $75.00 for the cooler, $50.00 for the spoiled food and almost $100.00 in lunch at marineland. what was suppose to be a great way to save money on a family trip turned out costing me alot more. i did phone customer service as i was not happy with the experience and all i got was someone would call me back and i still have heard nothing . i am very disapointed with the whole experience.
tracy
sent email to customer service, and never received help. I did receive automated message telling me my question was received. I then called for help, was on hold for 15 min. but did talk to someone who knew how to help with our issue. I am assuming our issue will be resolved.. thank you.
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