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Tried calling customer service number twice this last week. I was put on hold for several minutes, after 15 minutes the first day I hung up. I tries first thing in the morning the second day and again held for more than 15 minutes, without any assistance at all. Good luck reaching a human.....applehead 5/4/13 7:40AM
Purchased air bed online. Bed leaked air and was unusable.I asked for a replacement but was told that there were none and that model had been discontinued. A very rude customer service agent said to keep bed and they would give me store credit or send me a different model which I didn't want. A supervisor told me that they would credit the cost of the bed but I would have to pay for return shipping and insurance- approximately $40.00. Usually if a company, and this is the manufacturer, sends a defective product they bend over backwards to make things right. So far, I have just had rude agents and no resolution.Ysabba 3/30/13 5:21PM
I had bought a coleman powerchill to take with us for our family trip to marine land . we had a 4 hour drive and thought it would be perfect to keep our lunch items cold on our drive so i would not have to pay for lunch there, needless too say when we got there my food was spoiled as the cooler had been pumping out hot air. so it cost me $75.00 for the cooler, $50.00 for the spoiled food and almost $100.00 in lunch at marineland. what was suppose to be a great way to save money on a family trip turned out costing me alot more. i did phone customer service as i was not happy with the experience and all i got was someone would call me back and i still have heard nothing . i am very disapointed with the whole experience.
tracyAnonymous 8/16/12 10:36AM
sent email to customer service, and never received help. I did receive automated message telling me my question was received. I then called for help, was on hold for 15 min. but did talk to someone who knew how to help with our issue. I am assuming our issue will be resolved.. thank you.eh 7/26/12 11:37AM
Had 2 issues with coleman products (both less than 2 years old) on a recent trip. Filled out their customer service complaint on their website over a week ago, and ... (chirp, chirp, chirp...)
Coleman is no longer a trusted name to me...sadly, another american icon down the drain.
1. Air mattress-welded seam failed
2. propane Distribution Tree-ruptured and fell off the tank! Luckily the lantern was not lit and only a small amount of propane was released before the tank sealed itself from releasing all the propane.LambGC66 7/16/12 10:59AM
DREADFUL. Can't be bothered to answer emails, 'phones or any enquiries you may have that are anything to do with Coleman. Will cause you nothing but anger and frustration. AVOIDcarolinejake 2/14/12 9:29AM
Called coleman to get assistant with a lantern that was purchased from camping world, lantern is discontinued and no assistant was given to satisfy a customer.
Anonymous 4/13/11 7:36AM
Have had nothing but frustration dealing with their absent customer service. BEWARE! Seriously, they sell camping equipment not space ships. Answer the damn phone!pissed off camper 9/22/10 9:39AM
They are terrible. They don't respond to e-mails and they don't answer their phones. I have been calling for 3 days all different times during the day and nothing. We received a damaged product and I want to return it. We will NEVER buy another thing from coleman.Jess 8/31/10 11:40AM
Products are great...
BUT buy them at a retail store NOT on line. Their site is cumbersome and more importantly, they do not reply to customer email other than an automated receipt of your query.
They are not an online firm and it shows.John 7/10/10 10:58AM
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Our wheel broke off our "Road Trip" Grill. My GF called customer service. They asked us to ship just 2 pieces of the grill to show proof of purchase and they sent us a "brand new grill" shipping prepaid. They also paid us to ship the bad parts back.activeman 7/5/12 1:37PM
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