Coleman Customer Service

Scammers! Ordered through their website, NEVER received confirmation email, text updates, cannot look up order on website as they say the order number (they provided!) Does not exist! They cannot look up order name, address, payment method, NOTHING! Was told my order DOES NOT EXIST. but they took my money. I know the order number and email are correct as I screenshotted the confirmation page after checking out! Customer service does not help. They say they'll email you and they don't! Complete chaos of a company. I want my money back so i can buy what I need elsewhere!!

Unfortunately, Coleman isn't what it used to be the company being bought out by Newell. Customer service is now in manila they have no idea about inventory so what's on website you try to buy but it never goes through but instead of taking it off the website it's still there.
I was a faithful Coleman customer, but now no loyalty to products anymore. It's unfortunate that companies have gone this way. Customer service really tries to do what they can, but being so far away from where the products are and not being able to have access to inventory is not a good thing.
I think customer service should be in North America and have access to inventory to see what is available for a customer and stop letting customer think that they can purchase a product that's not even available.

Buyer use caution. I had a new air conditioner unit HVAC installed by a sloppy company however the warranty was done supposedly by them. I have been calling this company after I received an email just stating they received my register (not by me i might add) with no serial numbers no information whatsoever and you can not get a hold of the company which was bought by someone else. this is horrible. everytime i call the customer service line it picks up then disconnects without anyone ever coming to the phone nor does it allow you to get to a customer service representative. UNACCEPTABLE!

I have a lot of things that are Coleman two atv's, Mini bike,pool but I'm p***** I bought a Coleman 125 atv. Drive it one time Something happened to a Shaft inside the motor. Been in the repair shop They referred me to for over 2 months Coleman keeps giving me the run around.they said The mechanic Didn't send a quote Got the part list but didn't send a quote It was recent twice now They're saying they don't know what's going on They don't know why the part Hasn't been sent one story They Told me the warehouse is being moved State to state. Now the computers are messed up. They were supposed to have a Supervisor call me back 3 different Times still hasn't Called I called them every other day and they tell me something different Every time Coleman has no business in the atv,pool,Mini bike business. Never in my life I had this much problems With a warranty clam. I'm over it what can I do......???????????

Do not buy Coleman products , they do not stay with their warranty as they say, even if the damages are manufactured defects, I send pictures of the defected area , eve with that they did not stay behind their products.

Boy for a Coleman SaluSpa had it for 2 summer's this will be out 3 summer and not happy at all, all it has been is fix fix fix on it now the egg motor is leaking

Unfortunately they didn't help me. First off, they ignored my core issue I had before Alcohol and just tried to process and rush me through services, leaving only an unproved method, AA, for counseling after "termination. I still need Counseling, I had to go elsewhere. Lima doesn't care.

We purchased a Coleman Go-cart at Christmas for our kids. Go-cart will not crank. I have called and emailed Coleman multiple times and Tristyn James Customer Service Representative will not respond. Also when I call everyone that answers says they can't help me and they say they will send Trystan a chat and he will be contacting us. Never happens. So our kid's look at the Go-cart that Santa brought but they can't ride it. Coleman doesn't care. Don't purchase Coleman Products.

NEVER shopping at Coleman`s EVER again! Their representative was extremely disrespectful, unprofessional and offensive. She said we should`ve used common sense and not order the couch. I highly recommend buying elsewhere and saving yourself the awful experience and stress!

Horrible customer service. I was hiking when the sole on the right boot came completely off causing be to hike back on one boot.Customer service replied within 24 hours with its not our problem here is the third party that made the product.When I contacted themI was told too bad we will forward your findings to the factory but you are not getting any warranty.

Trash mach 8 a/c units.this should be illegal to take customers money for trash equipment.Boycot coleman..

Purchased soft cooler and straps broke the first time using it. Expensive item to be trash

They sent me an email and asked me to respond, but when I do, an automated response says that their inbox is full. This has been consistent for over a month now. I am unable to resolve the issue with them having sent me a tent with missing parts.

on 5/10/21 I bought coleman outfitter 400 utv at tractor supply in Troy mo. the next week the Ignition switch quit working Had it fixed at american iron in brighton ill claim #21-4054 thay told me I could pay american iron and the co would reimburse me the amount charged its been over two week i have e-mailed aurora @colepow.come about my claim no respond if on reply I know Coleman wants keep there good name be waiting for respond ty John e Barks

I've been leaving messages for Coleman customer service trying to get my title for my UTV no one responded and Coleman corporate office number that's listed does even work. Love the UTV but need a title this is really bad customer service

Worst service...giving me false information

WE bought our grandson a new mini bike the coleman CT-200 u and the way the exsuast is on top of the motor on the right hand side and my granson said as he is riding it it burns the inside of his leg and is very dangerous to ride as it burns his leg at times and it viberates so bad the screws keep falling out

Purchased a Coleman dark room tent try to contact Corman about waterproofing hooked us up with a girl named Olga customer service number 26724625 she was absolutely no help knew nothing about tenants try to tell me I would have to call back again I am so disappointed in your product that I'm going to do terrible reviews

Bought two chairs in SA whilst doing the big lap, 8 weeks later the stitching is gone. Called Coleman and the best the can say is go back to SA. Grey Nomads beware, best to buy a brand like BCF or Anaconda

I will never purchase another Coleman product, they no longer care about the customer.

We spent $250 on what we thought was a great, high quality screen tent. Used it on vacation four times over two years. Second year camping with it, setting it up, one of the poles cracked, the fiberglass rod split. We were able to duct tape it to get the shelter up to use it.

Second night there was a serious storm, which normally would have been fine, except that it was structurally flawed and wound up collapsing, which caused three more poles to break completely -- rendering the screen shelter useless to us.

I contacted Coleman via their 800 number, talked to someone with an Indian accent (in 2019, who else would you expect to reach?). I explained the situation politely and asked for replacement poles, but was told they do not carry poles for it anymore. The best they could do was offer me a 15% discount towards a new one. --> WE SPENT $250 and used it 4 times!!!

I insisted this was not satisfactory. They finally offered to do a 40% discount on a new one!!! BUT the failure It was not our fault, the product FAILED with normal set up and use! And it was like-new still.

Coleman used to back its products up and the customer was more important than a measly $250 to them - they are a global corporation, right?

I will never give that company another penny... Do not spend your money with Coleman, as they will not back up their products.

Never again.

I purchase a Coleman Red Canyon 8 person tent. I set it up in my yard before actually taking it out camping, and boy am I glad I did. This tent requires three different types of poles and two of them broke during setup at home.

I contacted Coleman and they sent out replacement build a pole kits.

I then took the tent out camping and had another awning pole break, that means both of them have been broken now.

I contacted Coleman again and was made to feel that somehow I was abusing their product. They have basically refused to replace the third pole and even sent me the link to purchase a new pole.

Now why on earth would I ever want to give any of my money to Coleman? Ever!

They lost a lifetime customer.

My son was gifted a Coleman Hydration Backpack for his birthday. He used it once and the bladder broke. I contacted Coleman and was told to contact another company, Olivet to see what could be done. So I did. Olivet said they didn't have anymore and I should go purchase a similar one from a sporting good store. Since the backpack label says Coleman, I called them back to tell them the company they choose to handle the issue would jot help me. Coleman made no effort in helping me get a replacement bladder. Instead, they promised to contact Olivet and get back to me two days later. I never heard from them again. I expected a lot better customer service. They have made it clear that Coleman doesn't make all their own products and they are not a reputable company any more. I will not be choosing Coleman products in the future.

im highly pissed i bought a coleman pool with the windows and nt even had it 2weeks yet and 2 of the windows the seal has broken on them and are draining the water out i payed almost 400 for this crap

We purchased a pool at Wal-Mart last spring and put it up for the summer to swim in and now not even a year later it started to rust and all the hoses are leaking not impressed with this pool at all but can't take it back because we been having it for about a year now so the next pool is gone be a Index and I tell everyone who wants to purchase a Coleman pool don't buy it

I purchased several pairs of lined pants from Sams club for my husband and son in law. Seems both of them have experienced failure with the outer layer splitting. Is this common for this apparel? I have a photo I can share. It's a little disturbing since we bought about 5 pair thinking the coleman name would be good product.

I was so impressed with the Coleman CS I received. I called in regarding a problem with a canopy that I had purchased and the representative took all my info in one call and sent a new one. The process was so easy and didn't take a long time like most others I have dealt with. Honestly I have to say they were the best I have ever dealt with in my 65 year lifetime.

Our wheel broke off our "Road Trip" Grill. My GF called customer service. They asked us to ship just 2 pieces of the grill to show proof of purchase and they sent us a "brand new grill" shipping prepaid. They also paid us to ship the bad parts back.

Use to work for Coleman the products use to be decent but in the last couple years they have gotten alot worse I would not buy any product from them now.