Comcast Employee Customer Service Ratings - page 2

I worked for Comcast through a third party company awhile back. Let me tell you, when you call customer service at Comcast, you're probably talking to someone in their living room. Someone who is just sitting in his living room working for a third party company has ALL OF YOUR PERSONAL INFORMATION. They tell us to tell you there isn't a manager available, but there is always a manager available. We can never get the same solution to a common problem twice, they always change their minds on how they want us to fix things. The managers will not support us and often refuse to take supervisor calls because they don't want to be yelled at by irate customers. COMCAST REPS DON'T HAVE THE ANSWERS BECAUSE OUR TRAINERS AND OUR SUPERVISORS DON'T HAVE THE ANSWERS. The techs are your best bet. They usually know what they're talking about BUT THEY GET PAID TO UPSELL PRODUCTS YOU DON'T NEED SO WATCH OUT! We are trained NOT TO TELL YOU IF YOU ARE ON A PLAN THAT WILL ROLL TO A HIGHER RATE IN 12 MONTHS. We are trained NOT TO TELL YOU IF YOU HAVE A PENDING CUT OFF DATE. We are trained only to get you off the phone and go on to the next caller as quickly as we can! That phrase has actually been used in my training!

DEAR ANGRY CUSTOMERS OF COMCAST!!! PLEASE READ

AS A FORMER EMPLOYEE OF COMCAST THE REASON THEIR CUSTOMER SERVICE IS SO POOR IS SIMPLY BECAUSE OF THE MANAGERS AND TRAINERS THEY HIRE HAVE NO CLUE WHAT CUSTOMER SERVICE MEANS NOR DO THEY CARE TO SHOW THEIR EMPLOYEES THE RIGHT WAY OF TROUBLE SHOOTING CUSTOMERS ISSUES. COMCAST EXPECTS THEIR EMPLOYEES TO GET SALES OR THEY GET FIRED TRUST ME IT HAPPEN TO ME!! SO INSTEAD OF GETTING MAD AT THE EMPLOYEES WHI ARE JUST TRYING TO EARN A LIVING WORKING FOR SUCH A HORRIBLE PLACE INSTEAD WRITE THE CORPORATE OFFICE OR ASK FOR THE CORPRATE ESCALATIONS NUMBER OR WRITE THE CEO AND LET HIM KNOW THAT THESE MANAGERS AND TRAINERS NEED TO BE FIRED. COMCAST SHOULD HIRE NEW ONES WHO KNOW WHAT THE HELL THEIR TALKING ABOUT INCLUDING WHAT CUSTOMER SERVICE MEANS.

I worked in the Comcast call center in Lynnwood, WA. A supervisor Kim Edwards sent employees emails telling us to work off the clock. When we went to HR we were fired but she still works there. Class action lawsuit WIN for us FAIL for CONcast.

So this is for the ignorant people who are in the path of the hurricane. Please dont call into Comcast... yelling, and becoming irrate because your service doesn't work. Duh you have no power, which means there would be no lights on your modem and no phone service because most likely there is flooding in our service centers. So no sorry we cant get a tech out there within days no matter what the "emergency is" if I could get a tech out on a boat I would, but it aint gonna happen. So just deal with no internet and save power on your cell phone because comcast WILL HAVE OUTAGES JUST LIKE ALL OF THE OTHER PROVIDERS!!!

We have a complaint about the On-Demand service for just one network, A&E. We have always watched 'The Glades' On-Demand because our work schedules prevent us from watching when the show is on. You should try watching this year's 'The Glades' On-Demand and tell me what you think. Episodes 2 and 4 are so SCREWED UP that it's impossible to watch. The commercials are put into the middle of a segment and then switches back and forth between Ads and actual show. This has never happened before and we are getting extremely disgusted because everytime we have call Comcast to issue a complaint, the representative tells us there is nothing they can do about it. They said it is the A & E Network fault. We have asked who we can contact regarding this issue and we have never been given an answer. A majority of the representatives we have dealt with are from other countries that don't have a clue about anything. Comcast's representatives need to be trained with the actual aspects of the Comcast System(s), not just answering the phone. I really get irritated when I call and I get someone from India or Puerto Rico or wherever, and I can't understand a thing they say. C'mon Comcast, get real. Americans speak English, not broken wanna be English! BRING THE JOBS BACK TO AMERICA, INSTEAD OF TRYING TO KEEP OTHER COUNTRIES ALIVE AND FLOURISHING!!!!!!!

Customers usually dont know whats happening on their homes, im a serv rep and they are usually willing to work with us to get everything done, i mean.. we really DO understand, if you are paying even 20 bucks to get cable or internet, you want the service to work... and thats what we want too, if you have your service working and you are happy with it, you dont call us telling "if you dont fix this, im going to kill you" i've here for over a year.. and honestly i have found out that at least 80% or 90% of the issues can be fixed at home, and ussually we can spend like 10-20 mins fixing basic issues, and i mean basic, like if tv says no signal... check if the cable box is on, before calling, at least make sure that the power light is ON, i agree with the issue with the automatic answering machine... it can be chaos some times.. and for that i apologize, but try to stay calm and i promise that almost everyone of us wants to help as almost anyone of you is willing to get helped by us

I am a Customer Service Rep and you people!! I swear!! All over the New england area!! You have the service and get pissed off at us when it goes down (WHEN ITS NOT OUR PERSONAL FAULTS!!) Screamin and yelling and cursing all day while we TRY to help you... and what makes it so much worse for us is thay you people don't even know what the hell is in your houses!! For all you know we could ahve installed a satellite in your basement... but do you ask questions and try to figure out what it is?? NO!!! You call us and ask Stupid questions like "whats a router??" or say idiotic things like "I've always had the interent but I have never had a modem..." If you have Internet service you have a modem!! Figure out what the stuff is in your house before you let people install it!!! Jesus Christ My faith in humanity stopped when I started talking to the entire area!! You have things in your house and people in your houses and have no bloody I dea what it or they do!! They could install a high tech virus in your house and you would just go on with your happy stupid little lives like nothing and then get pissed off at us for something WE PERSONALLY have NO CONTROL over at all!! And for those of you that call in with all of your services down.. Guess what its not the end of the world!!! You have books and libraries and omg your spouses have voices... you could actually talk to each other!! GET A LIFE!!

I am a comcast service rep. The comcast customers take it too far, when they get mad and yell and cuss you out, im sorry if you dont like the way the company is ran but you have to remember we do not make the rules or run the company we are mearly workers of comcast. How would you feel if someone went to your job bc they didnt like the way the rules were and cussed you out or told you, you were stupid. As far as the comcast customers telling me im stupid and i dont know what im talking about, if you knew so much more then me then you wouldnt be calling me and asking me for help. if a tech is unable to get to your home until 3 days out, please dont get mad at us, we only schedule the appoinments we dont tell the techs to only go to certain homes and make them self available for certain times. i am a very nice person and when customers call in to yell and cuss it just makes me feel 10x worse that i was unable to help you! PLEASE REMEMBER WE ARE PEOPLE WITH FEELINGS NOT SOMEONE WHO THINKS WE ARE BETTER THEN YOU AND JUST WANT YOUR MONEY!!!! SO LIKE THE PREVIOUS COMMENTS STATE PLEASE TAKE A BREATH BEFORE YOU CALL IN, WE ARE DOING THE BEST WE CAN AS PEOPLE TO HELP YOU.. THANK YOU AND HAVE A GREAT DAY

Very true, Comcast Customers do make it a difficult time for us customer service techs! They dont understand that we arent the actual company and we might not know too much, but they need to respect us just like we respect them!!!

As a Comcast customer technical support rep, I'll say this, (I put my 2 weeks in BTW) the customers make this job a nightmare, the utter failure of taking the time to understand how our products work is disgusting, and don't EVER tell us that we don't try to explain. If you've had trouble dealing with us in the past, it's because you refused to do something we've asked you to do, stating simply "I've done that before," or "Just send me a technician." If your complaining about your phone service not working, that I understand, but if you're calling to cuss us out because you can't watch the winter classic in HD (yes, this did happen to me) or your porn isn't streaming fast enough, before you pick up the phone, take a deep breath, and realize that you're speaking to another human being, not just the company, who will treat you with respect so long as you treat us with the same courtesy.

As a Comcast Customer Service Representative, I do believe that Comcast sucks. That's all there is to it. I suggest going to another company!

BEING AN EMPLOYEE FOR COMCAST HAS ITS UPS AND DOWNS. BUT LAST YEAR WAS THE WORST EXPERIENCE I HAD WORKING AT COMCAST ALONE THEN i EVER HAD IN THE YEARS PRIOR. BEFORE NASR ORGANIZATION WAS STARTED I COULD WORK AROUND CHALLENGES OUT IN FRONT BUT BEFORE I LOST MY JOB IT WAS JUST A DISASTER WITH THE NEW NASR MANAGEMENT WHICH IS NOW CONSIDERED THE BIGGEST JOKE OF THE ENTIRE COMPANY. EMPLOYEES ARE FRUSTRATED TRYING TO DO THEIR JOBS TO THE BEST OF THEIR ABILITIES MAKING SURE CUSTOMER ISSUES ARE BEING FIXED CORRECTLY. THE NASR MANAGEMENT IS LIKE A CANCER SPREADING ACROSS THE COMPANY WHICH NEEDS TO BE CEASED. A LOT OF GREAT PEOPLE ARE LOSING THEIR JOBS OVER TEDIOUS MANAGEMENT TACTICS DUE TO THE FACT ALL THEY WANT IS POWER CONTROL. ALL MANAGEMENT DOES IS COVER THEIR TRACKS WITH HUMAN RESOURCES WHEN THEY MAKE DECISIONS. I HOPE SOMEBODY VIEWS THIS AND INVESTIGATES THE OFFICE CORRUPTION WHICH IS TAKING PLACE. THE REASON THAT I POST THIS THAT EMPLOYEES AND CUSTOMERS ARE SUFFERING FROM THIS DIRTY PRACTICES TAKING PLACE. IF ANY OF THE NASR MANAGEMENT READS THIS THIS MEANS YOU NEED TO STOP WITH YOUR DIRTY TACTICS.

i work for comcast as a service rep and i wouldn't reccomend comcast to anyone. i get so many calls about bad service and techs not going to appointments, and appointments being cancelled for no reason. and the outages!!!! this is the 21st century didn't anyone think about what would happen in case of an outage?

Comcast customer service is located all over the world. We are trained to put our Customers concern on top of our Priorities.The main issue that we are facing about customers is their inability to read and understand the terms ans conditions of our services. Comcast.com is an easy site that features all the services and local stores for Pick up of equipments. Sited on the website is the map and contact details of the nearest local centers in your area. I think the most important factor that we are missing is as a customer you have the respobibility to be SMART and WISE. Its better to know the services and company that you are choosing to. You, as a customers has the very right to avail of the services that you deserve and you should atleast do a research of your own to atleast familiarized yourself of the things that you should know. Billing concerns are way to easy to resolve. We have a personal customer central in which you can track all your services and billing concerns. I dont know why such customers doesnt know about their billing rates when all they need to do is just to log-in to their personal email account and access the data. I think Americans should learn how to manage their time to be informed and be equip.

Actually we are located all over the world not just in India. Racist people....., and we do speak english just fine. Im located in the US. The fact that you had trouble out of millions of customers that we have is not really that huge of a concern to me. We do put our customers first always, but when you all are rude and completely out of line, it makes it hard to do our job. The funny part is the worst ones, are our AMERICAN teacher, preachers, and city slickers.

Comcast restricts what certain customer service reps can do. That leads to customers being tranferred about. the talk time is heavily monitored so there is a negative impact to the rep who "spends too much time on a call" regardless of the issue. we also have an internal agenda on certain words we must use in order to gain "points" on a call. resolution is not one of those points. The numbers that drive what VP's are compensated by, sometimes conflict with "service". so unless leadership is truly about helping the customer, it will get worse

COMCAST IS NOT BAD!
Comcast i sreally not a bad company. Some customers just don't understand that there just so much customer service can do. Customers have to understand that we are dealing with technology and technology always has problems. We try to do our best to satisfy the customers but sometimes customers just want want want want.